customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
26 February 2024
Unknown Shipment Details
Hi Lori,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
26 February 2024
Unknown Shipment Details
Jane was a team member I was luckily to be assisted by took a lot of concern and the issues I wanted to press and was extremely helpful from start to finish definitely put a chill on all of a heated issue nothing but high praise for this team.
Hi Archie,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
26 February 2024
Unknown Shipment Details
Forward2me keeps exceeding my expectations. Aimee was fast responding to my initial email. The UK warehouse quickly repacked and updated the shipping rates for me and then Aimee followed up immediately to let me know my packages were ready to be shipped. I couldn't be happier with this service. Thank you so much for everything you guys do and allowing me to shop across the ocean for treasures I love!
Unverified Customer
25 February 2024
Unknown Shipment Details
Had a package shipped to the Preston depot, to ship overseas. I sent a message to request the order be repacked in a particular way. The customer service rep
Regilyn emailed me back, and made it happen. Really happy with my experience!
Regilyn emailed me back, and made it happen. Really happy with my experience!
Hi,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
24 February 2024
Unknown Shipment Details
i could have preferred ebay shippping from Germany to Cyprus for 70 euros, unfortunately i preferred forward2me and end up in paying 240 euros. when informed the situation, customer service offered 20 euro discount and i kindly rejected it !! i still gave 3 stars as USA to Cyprus was ok. In reply they say “unable to locate my user name”.. it is exactly the same as written in here. I send the same information to them also. The reply was “sorry”.
Hi Arsin,
Thanks for the feedback.
We've located your account. We always advised customer to always use pricing calculator before using our services. According to our Terms of Trade, specifically Section 10, "Prices and payment," we'd like to provide some clarification. "10.1 Before you place an order with a Supplier for delivery to your Forward2me Address, you should use the calculator on the Site to obtain an indicative price for us providing the Forwarding Service to you. Any indicative price shall not be binding upon us." Here is the link to our Terms of trade https://www.forward2me.com/terms-of-trade/
In this case, the pricing for your shipment to your Forward2me Address aligns with our standard rates and is not considered overcharging.
I have check your shipment from Germany to Cyprus, just so you are aware, the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion that we calculated the shipping cost based on the actual weight of 19.41 kg.
Forward2me offers two unique benefits:
1) Free return to sender. If you don't like the shipping options you have the option to free return within the website and we cover 100% of the cost.
2) Price match guarantee. If you can find a cheaper price from a competitor, please just send us the details and we will refund you - details are here:
https://www.forward2me.com/price-match-guarantee/
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Many thanks,
Forward2me
Thanks for the feedback.
We've located your account. We always advised customer to always use pricing calculator before using our services. According to our Terms of Trade, specifically Section 10, "Prices and payment," we'd like to provide some clarification. "10.1 Before you place an order with a Supplier for delivery to your Forward2me Address, you should use the calculator on the Site to obtain an indicative price for us providing the Forwarding Service to you. Any indicative price shall not be binding upon us." Here is the link to our Terms of trade https://www.forward2me.com/terms-of-trade/
In this case, the pricing for your shipment to your Forward2me Address aligns with our standard rates and is not considered overcharging.
I have check your shipment from Germany to Cyprus, just so you are aware, the cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion that we calculated the shipping cost based on the actual weight of 19.41 kg.
Forward2me offers two unique benefits:
1) Free return to sender. If you don't like the shipping options you have the option to free return within the website and we cover 100% of the cost.
2) Price match guarantee. If you can find a cheaper price from a competitor, please just send us the details and we will refund you - details are here:
https://www.forward2me.com/price-match-guarantee/
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Many thanks,
Forward2me
Unverified Customer
24 February 2024
Unknown Shipment Details
Very slow, very expensive and customer service not willing to help. After packages are delivered it takes 1-3 days until you see it in your forward2me inbox. Then it took 96 hours to repack and quote shipping, another 24 hours to ship it and then 3 business days to deliver by UPS although I had booked the most expensive 2 business day option for $ 72.65 for a small parcel of 2.5kg. In between I contacted support multiple times asking if they could speed things up as I needed the shipment urgently before my holiday. They made no attempt to help me, only inform there is a queue and it could take up to 72 hours. In the end the parcel arrived after my holiday, can’t return the goods so wasted a lot of money and time for nothing…
UPDATE: changed my rating to 3 stars after forward2me apologised, refunded and explained the background. I would still not use them for any urgent shipments, however, I acknowledge that my experience was an exceptional glitch so next time things should be faster and I shall not have to pay for expensive express shipments.
UPDATE: changed my rating to 3 stars after forward2me apologised, refunded and explained the background. I would still not use them for any urgent shipments, however, I acknowledge that my experience was an exceptional glitch so next time things should be faster and I shall not have to pay for expensive express shipments.
Hello,
We sincerely apologize for the incredibly frustrating experience you had with our service.
I have reviewed the conversation you have with our agents. We understand the urgency of your situation, especially when it comes to timely deliveries, and we acknowledge that we fell short of meeting your expectations.
Our US warehouse is undergoing significant enhancements, and we're committed to delivering a more efficient and streamlined service to our valued customers like you. We've been diligently working on implementing various improvements to address the issues you encountered and ensure smoother operations going forward.
Once again, thank you for your feedback and for being a valued customer. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.
Many thanks,
Forward2me
We sincerely apologize for the incredibly frustrating experience you had with our service.
I have reviewed the conversation you have with our agents. We understand the urgency of your situation, especially when it comes to timely deliveries, and we acknowledge that we fell short of meeting your expectations.
Our US warehouse is undergoing significant enhancements, and we're committed to delivering a more efficient and streamlined service to our valued customers like you. We've been diligently working on implementing various improvements to address the issues you encountered and ensure smoother operations going forward.
Once again, thank you for your feedback and for being a valued customer. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you every step of the way.
Many thanks,
Forward2me
Unverified Customer
24 February 2024
Unknown Shipment Details
THE BUSINESS FORWARD2ME PROVIDED TO ME EXCELLENT SERVICE!
THE AGENT AIMEE (FORWARD2ME) ASSISTED ME THE BEST WAY!
GIULIANO
THE AGENT AIMEE (FORWARD2ME) ASSISTED ME THE BEST WAY!
GIULIANO
Hi Giuliano,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
23 February 2024
Unknown Shipment Details
Excellent service from Joyce. I had some questions and she show me that she has the right answers to my concerns. Many thanks.
Hi Apostolis,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
23 February 2024
Unknown Shipment Details
I was in contact with Jane from customer service. She was very helpful and had an easy and quick solution for my request.
It was my first expirence with gorward2me. So far it was good and I will use their service again in the future.
It was my first expirence with gorward2me. So far it was good and I will use their service again in the future.
Tim
23 February 2024
DHL Economy Select
T
did what i expected, they were a bit busy but with only a couple a days delay i receiced the package. they kept me informed on every step
transport prices were a but fuzzy to me, not all expected options were available.
transport prices were a but fuzzy to me, not all expected options were available.
Hi Tim,
Thanks for the feedback.
We have noticed that you requested a combine and repack service for your package, opting for DHL as the courier.
When you make a request for courier this is preset as DHL when the repack has been done, however, you have the opportunity to ask us to explore various shipping methods. This allows us to provide you with the most cost-effective solution available, ensuring that you receive the best value for your shipping needs.
Please remember that you can always reach out to us whenever you require shipping services. Don't hesitate to ask us to open the courier options for you.
Many thanks,
Forward2me
Thanks for the feedback.
We have noticed that you requested a combine and repack service for your package, opting for DHL as the courier.
When you make a request for courier this is preset as DHL when the repack has been done, however, you have the opportunity to ask us to explore various shipping methods. This allows us to provide you with the most cost-effective solution available, ensuring that you receive the best value for your shipping needs.
Please remember that you can always reach out to us whenever you require shipping services. Don't hesitate to ask us to open the courier options for you.
Many thanks,
Forward2me
Unverified Customer
23 February 2024
Unknown Shipment Details
Joyce provided a quick and thorough support about my queries regarding German warehouse.
Unverified Customer
23 February 2024
Unknown Shipment Details
Excellent support from Jane at forward2me to enable me to seamlessly ship a cordless power tool & battery (which constitutes dangerous goods) to South Africa.
Hi JP,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
23 February 2024
Unknown Shipment Details
Excellent service from Joyce. I had some questions and she show me that she has the right answers to my concerns. Many thanks.
Unverified Customer
22 February 2024
Unknown Shipment Details
Honey and the UK warehouse have been a pleasure to work with so far. I am new to this service and there was an issue with a package but Honey emailed me and took care of it quickly and resolved the issue without delay. I am impressed with the excellent communication so far and would recommend this service! Thank you.
Hi Lori,
Many thanks for the 5 star review for Honey!
Many thanks for the 5 star review for Honey!
Unverified Customer
22 February 2024
Unknown Shipment Details
Helpful customer service!
I had an issue where I product I had ordered was marked dangerous, to rectify it I had to ask for safety documentation from the store but they wouldn't provide me with any. But Joyce from forward2me went above and beyond to make sure I was still able to ship what I ordered to the UK 😊
I had an issue where I product I had ordered was marked dangerous, to rectify it I had to ask for safety documentation from the store but they wouldn't provide me with any. But Joyce from forward2me went above and beyond to make sure I was still able to ship what I ordered to the UK 😊
Hello Rowanne,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
22 February 2024
Unknown Shipment Details
One of the best services team , especially miss. Regilyn she is vary helpful..
Hello Nawaf,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Kelly Panagiotopoulou
22 February 2024
UPS Standard Single
KP
Very easy to use. Smooth process. Was contacted in each stage.
Hi Kelly,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
22 February 2024
Unknown Shipment Details
I am very impressed with their service. Customer service was fast, responsive, and very helpful when I had an issue with my package (thanks Nica!) My package was very well packed and everything was in perfect condition. I am very impressed especially since it traveled so far, all the way from Japan. Thank you very much for your amazing service. I can’t believe how fast and easy it was (less than a week from order placed to on my doorstep).
Hi Ruth,
Thanks for the 5 star review for Nica!
Thanks for the 5 star review for Nica!
Gramer
21 February 2024
DHL Express Worldwide
G
1. Your website advertised DPD shipping. When the time came to ship it, DPD was unavailable, and I had to use expensive one-day express DHL.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.
Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
2. Other forwarding companies do not include the shipping price in the customs declaration. Because you included the shipping price in the customs declaration, the total value of goods plus shipping reached the threshold and I had to pay customs tax.
Update:
3. There is no easy way to know up front what shipping options are available for different warehouses. And when your package arrives at the warehouse there is no way back, you have to pay for expensive shipping if there are no cheap options available.
Hi Gramer,
Thanks for the feedback.
Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.
We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.
We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.
To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Many thanks,
Forward2me
Thanks for the feedback.
Regarding the availability of DPD shipping, we regret any confusion that may have arisen. Please note that DPD shipping is currently only available from our UK warehouse and is limited to shipments destined for France, Germany, and the Netherlands. As you are shipping from our Guernsey warehouse, we regret to inform you that DPD is not an option at this location. However, we do offer expedited shipping services through DHL and FedEx, which are available for your convenience. When checking pricing cost on our website, it's crucial to verify that you have selected the correct warehouse for shipping before finalizing your purchase.
We kindly ask that you double-check the shipping warehouse location listed on our pricing page before proceeding with your order. This will ensure that your goods are dispatched from the most suitable location, optimizing efficiency and reducing transit times.
We have received conflicting information regarding the inclusion of shipping costs on commercial invoices, with some customers insisting on its presence while others claim it is unnecessary. Similarly, couriers have provided differing advice on this matter. While we have been advised that including shipping costs is not mandatory, we acknowledge that customs offices may have varying requirements.
To address this issue and provide you with greater control over your shipments, we have implemented a feature that allows you to choose whether shipping costs appear on the commercial invoice. We understand that individual preferences may vary, and we want to accommodate your specific needs.
If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.
Many thanks,
Forward2me
Bill Boyette
21 February 2024
UPS Worldwide Expedited
BB
Fast, efficient service.. I didn't know how I was going to get my parcel shipped to the US from the UK when I ran into Forward2me. What a lucky find. Thanks for helping me and doing it so quickly!!!
Hi Bill,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Maria Inmaculada Hannah
20 February 2024
DHL Economy Select
MIH
All parcels come on time except for one. This was due to the fact that my supplier did not attached an invoice in the parcel. However, there was excelent communication with forward2me and the parcel was delivered at a later date.
Hi Maria,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Simon Devisscher
20 February 2024
UPS Standard Single
SD
From France I am very satisfied !
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
Ultra satisfait du service, réponse très rapide du service client, c'est clair simple et efficace.
Merci forward2me
Hi Simon,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
20 February 2024
Unknown Shipment Details
I was faced with an issue whereby one of the parcels contained Batteries (DG), and could not be repacked for shipping. Nothing could be done from my end if it was not for JOYCE from the UK warehouse. I am therefore writing to express my sincere gratitude for the exceptional assistance she provided me during my recent online support inquiry.
Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.
Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.
Unverified Customer
19 February 2024
Unknown Shipment Details
Forward2Me has a super responsive customer support via WhatsApp.
Today Jane attended and did a fabulous job answering all my questions I had as a new customers.
Highly recommend them.
Today Jane attended and did a fabulous job answering all my questions I had as a new customers.
Highly recommend them.
Hello,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Mircea B
19 February 2024
UPS Standard Single
MB
Very good service. A bit confusing at first, but the client relations service was great!
Unverified Customer
17 February 2024
Unknown Shipment Details
I wanted to order some heated insoles from Amazon.de that could not be shipped by Amazon.de to the US even with paid shipping. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers (longest times, no tracking option) on the estimation tool had shown. This brought my total price for the already expensive insoles to what was for me a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received from Nica at Forward2Me throughout this time-consuming process.
Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers (longest times, no tracking option) on the estimation tool had shown. This brought my total price for the already expensive insoles to what was for me a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received from Nica at Forward2Me throughout this time-consuming process.
Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Unverified Customer
17 February 2024
Unknown Shipment Details
I wanted to order some heated insoles from Amazon.de that could not be shipped by them to the US. I used the estimation tool at Forward2Me to see approximately how much it would cost to have them forwarded based on the size and weight of the package. It was expensive, as expected, but I decided to go ahead with my order to Amazon.de and pay for forwarding.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
When the insoles arrived at Forward2Me, there was a hassle about the fact that they have lithium batteries (that get shipped everywhere, all the time, with a simple notification on the outside of the package). Forward2Me apparently wanted to add a charge to me initially for the batteries (even though Amazon.de had shipped to Forward2Me free) as if this were something unusual. However, they backed off that (probably due to my Support person's intervention; see below).
Once the idea of an added charge for lithium batteries was worked out, what should have happened was that I would get to choose from a menu of shippers showing their prices and service times for my package. That did not happen. I was presented with one "option" with a price much higher (about double) what the lowest price shippers on the estimation tool had shown. This brought my total price for the already expensive insoles to a crazy level, so I requested Forward2Me to return the insoles to Amazon.de so the purchase price could be refunded to my credit card.
In spite of the fact that Amazon.de offered free shipping on the return, I anticipated that Forward2Me would want to charge me something for their trouble.
This did not happen, likely due to the excellent support I received throughout this lengthy, time-consuming process from Nica at Forward2Me. Nica was great. I have run Support teams in my past corporate life, so I am a connoisseur of customer support and like to think that I know what I am talking about in this regard. Great job, Nica! And if Nica was great, probably the manager of the Support team knows what they are doing.
Hi Dennis,
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Thank you for taking the time to provide detailed feedback.
Firstly, I want to express my sincere apologies for the inconvenience and frustration you encountered throughout this process.
I have checked the conversation with one of the agents, its appear that your packages were marked as battery and however, as they are 2 batteries in equipment it wont restrict you from shipping directly from your account.
I apologize for any confusion or inconvenience caused by the discrepancies between the estimated and actual shipping costs. However, if you have the correct weight, dimensions and if you added the correct city and post code from pricing page you will get the same shipping cost as your physical packages.
I also want to note, that we do not offer forward2me lite and lite x from the Germany warehouse this is only being offered from the UK warehouse only.
Your feedback regarding Nica's exceptional support is greatly appreciated, and I'll make sure to pass on your kind words to her and the rest of our support team.
Regarding your concerns about our business model, please know that we take all feedback seriously and are continuously working to improve our processes and communication to ensure a more transparent and seamless experience for our customers. We have reached out back to you on email to get further information about this feedback.
I hope to have the opportunity to restore your confidence in our services.
Kind regards,
Forward2me
Marcus Ross
16 February 2024
UPS Standard Single
MR
my delivery was sent back to the sender
Hi Marcus,
Thanks for the feedback.
We have noticed that you have already received your shipment on 01/02/2024.
We will send you an email directly to clarify the situation.
Many thanks,
Forward2me
Thanks for the feedback.
We have noticed that you have already received your shipment on 01/02/2024.
We will send you an email directly to clarify the situation.
Many thanks,
Forward2me
Unverified Customer
15 February 2024
Unknown Shipment Details
Nica was very helpful! She followed my issue until it was solved and I got my package! Great service and really nice agent!
Hi Lipaz,
Many thanks for the 5 star review for Nica!
Many thanks for the 5 star review for Nica!
Unverified Customer
15 February 2024
Unknown Shipment Details
REGILYN has been in touch with me through email to help me with some doubts I had with the address and I got exactly what I needed. Plus, very kindly!
Unverified Customer
15 February 2024
Unknown Shipment Details
JANEv dsfdsdsf sdfds sdf sd fsd fsdgff dsf sd dsf dsf sdf dsfdsf ds sdf dsfdsf sdfgd sfdsf ds fds fe dsf ds
Hi Azeem,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
14 February 2024
Unknown Shipment Details
Services from forward2me were easy to use, intuitive and fair price.
In the process of receiving shipments to the US warehouse I had an issue with split & missing package and support agent HONEY managed it very professionally.
Thank you
In the process of receiving shipments to the US warehouse I had an issue with split & missing package and support agent HONEY managed it very professionally.
Thank you
Hi Ainis,
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Unverified Customer
14 February 2024
Unknown Shipment Details
They were really helpful and answering very promptly and competent
Unverified Customer
14 February 2024
Unknown Shipment Details
The assistance I got from Honey for my parcel in Germany was the best, she knows the job
Hi Lucky,
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Many thanks for the 5 star review for Honey!
Many thanks
Forward2me
Unverified Customer
13 February 2024
Unknown Shipment Details
The computer was quick to respond and sent my package very quickly.
Hi Lei,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
13 February 2024
Unknown Shipment Details
The assistance I got from Honey for my parcel in Germany was the best, she knows the job
Unverified Customer
13 February 2024
Unknown Shipment Details
With JANE everything is posible. Av been asist throughout the whole process of transaction with the company and am totally truthfully hapy. She keep in touch with me with a very kind heart and she realy understand and has the answer to all my question.
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
I feel very secure to deal with such an agent like JANE. Well done JANE keep it up...bless you
Unverified Customer
13 February 2024
Unknown Shipment Details
Good support. After opening a support request the response was fast from Aimee (Customer Experience).
Hi Moisi,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Ashley Funkhouser
13 February 2024
UPS Express Saver
AF
Quick and fast communication. Reasonable pricing
Hi Ashley,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Ingvild De Iacovo
10 February 2024
DHL Economy Select
IDI
Easy to use, fast delivery.
Hi Ingvild,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
10 February 2024
Unknown Shipment Details
Joyce is very polite and immediately send me the details about my request that I need to send! Thank you!
Hi Valeria,
Thanks for the 5 star review for Joyce!
Thanks for the 5 star review for Joyce!
Unverified Customer
10 February 2024
Unknown Shipment Details
Very helpful. THANK YOU VERY MUCH (TEN TIMES)!!!
Hi Rogelio,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Anthony I
09 February 2024
DHL Express Worldwide
AI
Great customer service and fast shipping no complaints!
Hi Anthony,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Unverified Customer
09 February 2024
Unknown Shipment Details
My experience was excellent with Regilyn, she was exceptional and professional with her kind words or reassurance. My fears were put to rest after she spoke to me.
Unverified Customer
09 February 2024
Unknown Shipment Details
Very nice, comely and quick assistance made me dread less from this new style of phoneless support s
Unverified Customer
08 February 2024
Unknown Shipment Details
I had been really worried this parcel went missing as, two months following arrival, it had not appeared in my inbox. However, when I queried it, Jane, one of the forward2me staff replied within a day, and located the parcel.
Unverified Customer
08 February 2024
Unknown Shipment Details
Joyce, from UK warehouse, conducted my request in a simple, fast and precise way, again, as usual like all other Forward 2 Me customer service representatives.
For all those who never tried the services of this company, I fully recommend! 5 stars! :)
For all those who never tried the services of this company, I fully recommend! 5 stars! :)
Hi Paulo,
Thanks for the 5 star review for Joyce!
Thanks for the 5 star review for Joyce!
Unverified Customer
08 February 2024
Unknown Shipment Details
Staff is really helpfull , today it was REGILYN & NICA that kindly offered me assistance with handling my packages on the Germany Warehouse and finding the best shipping option. Overall very trusted business been using them for many years.
Hi Alexandros,
Thanks for the 5 star review for Regilyn and Nica.
Many thanks,
Forward2me
Thanks for the 5 star review for Regilyn and Nica.
Many thanks,
Forward2me
Unverified Customer
08 February 2024
Unknown Shipment Details
Very good competent service, answer allways fast and friendly
Hi Nils,
Many thanks for the 5 star review!
Many thanks
Forward2me
Many thanks for the 5 star review!
Many thanks
Forward2me
Lars F
08 February 2024
UPS Standard Single
LF
I registered an account and used the account address when ordering a coffee machine that the web shop did not ship outside of Germany.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
A few days later I received a notification that my parcel had arrived at the Forward2me warehouse and I selected a carrier and paid. A few days later my parcel arrived in Stockholm.
Simple as that.
Aimee responded to my initial email quickly. The UK warehouse combined, repacked and updated shipping rates within a day, which is was above and beyond my expectations. Then Aimee followed up with an email letting me know my packages were ready to ship! I couldn't be happier with this service which allows me to shop across the ocean for the treasures I love! Thank you all for everything you do!