customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
29 April 2024
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
29 April 2024
Unknown Shipment Details
First-class service. Special mention to my Nica who handles my packages in the USA warehouse. Good job guys.
Unverified Customer
28 April 2024
Unknown Shipment Details
Jane and her colleagues were very helpful and patient. Will use their services again in the future.
Unverified Customer
28 April 2024
Unknown Shipment Details
Joyce solved the problem for me
Unverified Customer
28 April 2024
Unknown Shipment Details
Jane was really knowledgeable and helped me with useful information. Thank you!
Unverified Customer
28 April 2024
Unknown Shipment Details
Excellent freight forwarding service for shipping delicate and heavy equipment internationally
I recently used this freight forwarding service to ship a large, delicate piece of equipment from the US to Australia. The process was smooth and professional. Here are the key reasons I highly recommend their services:
## Knowledgeable and Helpful Staff
When I first contacted them, I had many questions about the best options for shipping such a fragile and heavy item internationally. Jane, one of their freight forwarding specialists, was extremely prompt in responding to my initial inquiry. She took the time to clearly explain the various shipping methods, timelines, and costs. Jane's expertise and patience in walking me through the process was greatly appreciated.
## Secure Packing and On-Time Delivery
The item was packed extremely securely using high-quality materials. I was impressed by the care and attention to detail in the packing process. The equipment arrived in perfect condition, with no damage whatsoever. Delivery was made within the estimated timeframe, which was important for my project timeline.
## Responsive Communication
Throughout the shipping process, Jane and the team kept me updated on the status of the shipment. They were very responsive to my follow-up questions and requests for information. I always felt informed and confident that my shipment was in good hands.
Overall, I highly recommend this freight forwarding service for shipping delicate and heavy equipment internationally. The knowledgeable staff, secure packing, on-time delivery, and responsive communication made the process easy and worry-free. I will definitely use them again for any future international shipping needs.
One piece of important advice is that you should contact the team to discuss your freight forwarding requirements, and do not rely on the calculator. Also use the photographs of the unpacked shipment to verify that there is no damage and to positively identify your purchase.
Unverified Customer
27 April 2024
Unknown Shipment Details
Very pleased with Joyce’s assistance, have no doubts about further support and our collaboration!
Unverified Customer
27 April 2024
Unknown Shipment Details
Big thanks to Joyce for assistance! Very good support agent! 👍⭐⭐⭐⭐⭐
M R
27 April 2024
UPS Express Saver
MR
Good, Efficient Service, thank you.
Unverified Customer
27 April 2024
Unknown Shipment Details
This person only rated the service without leaving any comment.
Unverified Customer
27 April 2024
Unknown Shipment Details
Thanks JOYCE for fast response info parcel
A. Johnson
27 April 2024
UPS Express Saver
AJ
Package came fast and process was easy!
Abdulrahman Alsaeed
27 April 2024
DHL Express Worldwide
AA
Speed in adding shipments, speed in sending them and interactive support all the time
Unverified Customer
26 April 2024
Unknown Shipment Details
First time doing forward shipping had got confused. I emailed them and a lovely member name JULIE from the US warehouse helped me and emailed me back right away. Really appreciate it her full detail on what to do for future orders. Loved the quick response.
Hi Tahiyya,
Many thanks for the 5 star review for Julie !
Many thanks for the 5 star review for Julie !
Unverified Customer
26 April 2024
Unknown Shipment Details
Great service! (thanks Joyce!)
Unverified Customer
26 April 2024
Unknown Shipment Details
Great assistance from Honey at Forward2me warehouse in Brandenburg, Germany who managed to identify my misdirected parcel, great job!
Hi Maureen,
Many thanks for the 5 star review for Honey!
Many thanks for the 5 star review for Honey!
Unverified Customer
26 April 2024
Unknown Shipment Details
My experience with the customer service at forward2me has been great! Every time I reached out to them for questions, they've been very helpful and patient. I have chatted with Kat, Nica and Joyce and they've been very patient. Thank you all!
Hi Norm,
Many thanks for the 5 star review for Joyce, Nica and Kat!
Many thanks for the 5 star review for Joyce, Nica and Kat!
Unverified Customer
25 April 2024
Unknown Shipment Details
Joyce at the UK Warehouse was absolutely AMAZING to deal with! They were very kind, pleasant, and swift5 to provide a detailed answer to my question to ensure there was no confusion on my part! I wish all customer service support were like Joyce! This is the type of service that leads to repeat customers.
Hi Depree,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
25 April 2024
Unknown Shipment Details
Great teem work and great services, especially miss. Jane
Forward2me.
Forward2me.
Hi Nawaf,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Unverified Customer
25 April 2024
Unknown Shipment Details
Great teem work and great services, especially miss. Jane..
Unverified Customer
24 April 2024
Unknown Shipment Details
I had a wonderful time working with Regilyn to get my packaged shipped from Forward2Me's Japan warehouse, even when I encountered difficulties with my shipment.
Unverified Customer
24 April 2024
Unknown Shipment Details
Great communication with REGILYN, Kat and JANE in German warehouse, simply, fast and easy. Well designed web app
Hi Marek,
Many thanks for the 5 star review for Kat, Regilyn and Jane!
Many thanks for the 5 star review for Kat, Regilyn and Jane!
Nadav Tarshish
24 April 2024
UPS Express Saver
NT
Easy and fast
Hi Nadav,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
24 April 2024
Unknown Shipment Details
thx Kat , great people
Hi Dean,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Customer
23 April 2024
UPS Worldwide Expedited
C
Hassle free experience, package was processed and arrived quickly
Hi,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
23 April 2024
Unknown Shipment Details
I have used this a number of times and it's always been very easy to use and reasonable pricing. The pricing is good because you are given a choice.
Customer services are quick to assist. Nica was very helpful with sorting out queries and problems.
Customer services are quick to assist. Nica was very helpful with sorting out queries and problems.
Hi Mia,
Many thanks for the 5 star review for Nica.
Many thanks for the 5 star review for Nica.
Unverified Customer
23 April 2024
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team and specifically "Regilyn",
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
Regilyn communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Regilyn.
All the best,
KAD your loyal customer.
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
Regilyn communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Regilyn.
All the best,
KAD your loyal customer.
Hi,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
20 April 2024
Unknown Shipment Details
Thanks to Aimee for turning our unfortunate experience into a very good one. Aimee is patient, knowledgeable and very throughout in the way she works. If you face issues or small hickups, ask for her to assist. She has helped us several times.
Kindly
Katrine HU Norway:)
Kindly
Katrine HU Norway:)
Hi Katherine,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
18 April 2024
Unknown Shipment Details
I finally got my package yaaayy. There was a hiccup with my sunglasses because of the form needed to get my package through customs Regilyn helped me this time around and was prompt and pleasant .My package was cleared and I was able to get it today. I will definitely use the service again if needed.
Hi Cody,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Unverified Customer
17 April 2024
Unknown Shipment Details
I'm astounded by these 2 ladies Jane and Regilyn's amazing customer support ethics! They're friendly, kind and most of all helpful. They always make my shipping experience with Forward2me so much better, and I'll continue to use their services
Hi Saabirah,
Many thanks for the 5 star review for Jane and Reg!
Many thanks for the 5 star review for Jane and Reg!
Alp Bekit
16 April 2024
DHL Express Worldwide
AB
YOUR DOİNG WELL
Hi Alp,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Saad AlBader
16 April 2024
UPS Express Saver
SA
Your shipping prices are high.
Hi Saad,
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Many thanks for the feedback.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL ) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see on this occasion the volumetric weight 5.92 kg is higher than the actual weight 4.58 kg so the shipping fees are calculated on the higher volumetric weight.
You can also check this FAQ link https://forward2me.zendesk.com/hc/en-gb/articles/360013950960-What-is-volumetric-weight-and-how-will-it-affect-me?
I hope this explains.
Many thanks,
Forward2me
Unverified Customer
15 April 2024
Unknown Shipment Details
Customer service is always quick and helpful.
One time, I used their personal shopper service but my item got sold out, a refund was processed promptly afterwards.
Another time, I used their forwarding service, but I no longer need the item so I ended up request a “return to seller”. The return was also smooth and free of charge.
The experiences have been so nice even though I didn’t pay anything yet.
One time, I used their personal shopper service but my item got sold out, a refund was processed promptly afterwards.
Another time, I used their forwarding service, but I no longer need the item so I ended up request a “return to seller”. The return was also smooth and free of charge.
The experiences have been so nice even though I didn’t pay anything yet.
Hi Khue,
Thank you so much for sharing your positive experience with our customer service!
We're delighted to hear that you found our team to be quick and helpful in assisting you with both the personal shopper service and the forwarding service.
While we're sorry to hear that your item was sold out during the personal shopper service, we're pleased that we were able to promptly process your refund.
We appreciate your feedback and look forward to continuing to serve you in the future!
Thank you so much for sharing your positive experience with our customer service!
We're delighted to hear that you found our team to be quick and helpful in assisting you with both the personal shopper service and the forwarding service.
While we're sorry to hear that your item was sold out during the personal shopper service, we're pleased that we were able to promptly process your refund.
We appreciate your feedback and look forward to continuing to serve you in the future!
Unverified Customer
15 April 2024
Unknown Shipment Details
The response by Nica was quick and helpful - special shipment arranged within hours - thank you!
Hi Jaap,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
15 April 2024
Unknown Shipment Details
I had some questions about the process and delivery. The support from Aimee was sensational. From A to Z. Thank you for this great support.
Hi Remo,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
15 April 2024
Unknown Shipment Details
Excellent service especially from Joyce
Hi Shane,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
13 April 2024
Unknown Shipment Details
KAT (UK warehouse) helped me to speed up my Shopping Assistant order, can’t thank her enough!
Hi Mhza,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Unverified Customer
12 April 2024
Unknown Shipment Details
Ordered an item to the UK address of forward2me in Preston, Lancashire. Every customer is given a specific address which the parcels should be sent to. Unfortunately, Royal Mail was unable to find this address because the house number was completely illogical and does not exist in the street. The parcel has therefore been sitting in redelivery since January. forward2me's customer service has not been helpful. The sender of the item has not been helpful either, as they've received their payment and don't care whether it arrives. I, as the recipient, can't file a complaint to Royal Mail either, as this is only possible for the sender. As a non-UK resident, I can't exactly drive to the Preston post office either. Would not recommend.
Hi,
Thanks for the feedback.
I want to extend my sincerest apologies for the frustration and inconvenience you have faced.We attempted to locate your account using the provided name but were unable to do so. We would like to investigate the issues further. Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Thanks for the feedback.
I want to extend my sincerest apologies for the frustration and inconvenience you have faced.We attempted to locate your account using the provided name but were unable to do so. We would like to investigate the issues further. Please email us at info@forward2me.com attention to "Aimee”.
Many thanks!
Unverified Customer
12 April 2024
Unknown Shipment Details
REGILYN was helpful right from the start a quick time issue resolving abilities has to be appreciated.
Hi Archie,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
12 April 2024
Unknown Shipment Details
I would like to express my appreciation for Joyce's(York House, Green Lane West, Preston, PR3 1NJ, United Kingdom) assistance; she was incredibly helpful and demonstrated genuine effort in addressing the issue,
ensuring that my package would be delivered on time
ensuring that my package would be delivered on time
Hi Maria,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
12 April 2024
Unknown Shipment Details
Excellent support! Realy fast resolution of my problem with wrong adress. Great communication and fast delivery. Recommend!
Hi Lukas,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
12 April 2024
Unknown Shipment Details
Amazing forwarding service, which I have used from the UK to the UAE. Great website, options to repack, choose your courier, etc.
Customer service gets a solid 10/10 and a huge thanks to Jane for super quick replies and friendly interaction. Highly recommended.
Customer service gets a solid 10/10 and a huge thanks to Jane for super quick replies and friendly interaction. Highly recommended.
Hi Marko,
Many thanks for the 5 star review for Jane!
Many thanks for the 5 star review for Jane!
Alexander Grosskord
12 April 2024
DHL Express Worldwide
AG
I am very satisfied with the service and responds. Well done.
Hi Alexander,
Many thanks for the 5 star review!
Many thanks for the 5 star review!
Unverified Customer
11 April 2024
Unknown Shipment Details
Joyce from the UK warehouse, and the warehouse team helped me out by correcting a wrong package description. It was done in a polite and timely manner, so thumbs up from me.
Hi Oto,
Many thanks for the 5 star review for Joyce
Many thanks for the 5 star review for Joyce
Unverified Customer
10 April 2024
Unknown Shipment Details
I can confidently say that the customer service I received from Joyce was unparalleled. The service representative not only resolved my issue promptly but also communicated effectively throughout the process. Truly exceptional!
Hi Alonie,
Many thanks for the 5 star review for Joyce!
Many thanks for the 5 star review for Joyce!
Unverified Customer
10 April 2024
Unknown Shipment Details
In the process of using this site for the first time and REGILYN has already been so helpful and has put my mind at rest while I wait for my item!
Hi Gem,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!
Veronica Maria
10 April 2024
UPS Worldwide Expedited
VM
Usually quick turn around for my packages to be forwarded. Communication with good and prompt. I have had delays a few times and packages cost mord in shipping but over goid service from everyone I have communicated with.
Hi Veronica,
Thank you for taking the time to share your feedback with us!
We're happy to hear that you've generally experienced quick turnaround times and prompt communication with our team.
We understand that occasional delays.
Rest assured, we're continuously working to improve our processes to minimize such occurrences in the future.
If you ever have any concerns or questions, please don't hesitate to reach out to us. We're here to help!
Many thanks,
Forward2me
Thank you for taking the time to share your feedback with us!
We're happy to hear that you've generally experienced quick turnaround times and prompt communication with our team.
We understand that occasional delays.
Rest assured, we're continuously working to improve our processes to minimize such occurrences in the future.
If you ever have any concerns or questions, please don't hesitate to reach out to us. We're here to help!
Many thanks,
Forward2me
Unverified Customer
09 April 2024
Unknown Shipment Details
So thankful to Regilyn for taking charge of my query and for assisting me so promptly and effeciently. After feeling frustrated, Regilyn stepped right in and took charge. She made sure to iron out my doubts, and cleared all my confusion I had about the packaging and combination services. She is so patient and extremely friendly♥️. Thank you to Regilyn for stepping in, making me regain trust in Forward2me again. It's been such a pleasure to speak to you. Thank you🌟. You are one in a million!
Hi Saabirah,
Many thanks for the 5 star review for Regilyn. We will pass this good feedback to her.
Happy to serve you!
Many thanks,
Many thanks for the 5 star review for Regilyn. We will pass this good feedback to her.
Happy to serve you!
Many thanks,
Unverified Customer
09 April 2024
Unknown Shipment Details
Although I ordered from a German website that ships directly to my country, I used the forward2me service because it was cheaper.
My package was oversized and I needed help when it arrived at the German warehouse. Luckily I had contact with a great assistant, Kat, who provided excellent support throughout the process. Her communication was prompt and helpful and she gave me several options to solve the problem with the oversized package.
I just received my package today and couldn´t be happier. I highly recommend it!
My package was oversized and I needed help when it arrived at the German warehouse. Luckily I had contact with a great assistant, Kat, who provided excellent support throughout the process. Her communication was prompt and helpful and she gave me several options to solve the problem with the oversized package.
I just received my package today and couldn´t be happier. I highly recommend it!
Hi Ana,
Many thanks for the 5 star review for Kat!
Many thanks for the 5 star review for Kat!
Unverified Customer
09 April 2024
Unknown Shipment Details
Great customer service: I asked for a custom modification of the commercial invoice for a shipment being sent from the UK warehouse, and Regilyn took care of it for me quickly.
Hi Moshe,
Many thanks for the 5 star review for Regilyn!
Many thanks for the 5 star review for Regilyn!