customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Ryan D
16 October 2023
DHL Economy Select
Kimberly
15 October 2023
FedEx International Economy
K
It was my first time using the service. I got to learn every step of the process and I really liked customer service. They are kind to help and it was not complicated at all to go with the whole process. Everything arrived safely as well. Definitely going to keep using it!
Hello Kimberly,
Thank you so much for taking the time to share your positive experience with our service! We are thrilled to hear that your first experience with us was a positive one and that you found the process straightforward.
Our team is dedicated to providing excellent customer service, and it's heartening to know that you felt supported throughout the entire process. Ensuring the safe and timely arrival of your items is our top priority, and we're delighted to hear that everything reached you securely.
We truly appreciate your kind words and your decision to continue using our service. We look forward to serving you again and strive to make each interaction just as seamless and enjoyable.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we're grateful for the opportunity to assist you.
Kind regards,
Aimee
Thank you so much for taking the time to share your positive experience with our service! We are thrilled to hear that your first experience with us was a positive one and that you found the process straightforward.
Our team is dedicated to providing excellent customer service, and it's heartening to know that you felt supported throughout the entire process. Ensuring the safe and timely arrival of your items is our top priority, and we're delighted to hear that everything reached you securely.
We truly appreciate your kind words and your decision to continue using our service. We look forward to serving you again and strive to make each interaction just as seamless and enjoyable.
If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we're grateful for the opportunity to assist you.
Kind regards,
Aimee
Eve H
15 October 2023
DHL Express Worldwide
EH
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Niels i
15 October 2023
DPD Classic
NI
Real good service and functionality on the website easy going and fast shipping.
Hello Niels,
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.
Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!
Many thanks,
AF
Sizwe Nkosi
12 October 2023
FedEx International Economy
SN
Bast of the best
Julie P
11 October 2023
DPD Classic
JP
Emballage parfait, respectueux des marchandises, délai rapide!
Ulrike H
10 October 2023
DHL Domestic Express
UH
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
Hello Ulrike,
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.
Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.
We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.
If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.
Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.
Best regards,
Aimee
Sally K
09 October 2023
DHL Express Worldwide
SK
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Takako n
09 October 2023
DHL Express Worldwide
TN
They were kind and helpful on many occasions. The product arrived safely in my hands.
Elizabeth L
09 October 2023
DHL Express Worldwide
EL
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Rebecca Kim
07 October 2023
DHL Express Worldwide
RK
It's good, fast! But a bit too pricey.
Hi Rebecca,
I'm glad to hear that you found it good and fast! Price can definitely be a concern for many people. It's important to weigh the benefits of speed and quality against the cost to determine if it's worth it for you.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
If you have further concerns please let us know.
Many thanks,
I'm glad to hear that you found it good and fast! Price can definitely be a concern for many people. It's important to weigh the benefits of speed and quality against the cost to determine if it's worth it for you.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
If you have further concerns please let us know.
Many thanks,
Noel E
07 October 2023
DHL Economy Select
NE
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Coni N
07 October 2023
DPD Classic
CN
It was really okay thank you for answering me. I will do it again
Odette
06 October 2023
UPS Standard Single
O
Pleasant experience overall. Fast shipping!
Susan S
06 October 2023
DHL Express Worldwide
SS
I have been using this company for a long time, The service is excellent. I always recommend it to my friends and family
Takashi Y
04 October 2023
DHL Express Worldwide
TY
Thank you for your quick and polite response:-)
I recommend this servise.
I recommend this servise.
customer
03 October 2023
UPS Express Saver
C
Good service but expensive
Hi,
Thank you for your feedback. We appreciate your recognition of our good service. We understand that pricing can be a concern for some customers, and we continually strive to find the right balance between delivering high-quality service and offering competitive pricing.
Thank you for your feedback. We appreciate your recognition of our good service. We understand that pricing can be a concern for some customers, and we continually strive to find the right balance between delivering high-quality service and offering competitive pricing.
Gautam
02 October 2023
DHL Express Worldwide
G
Excellent Service
A J Riyas
02 October 2023
UPS Express Saver
AJR
very fast and good service
Hello AJ,
I appreciate your feedback!
We're committed to providing fast and excellent service to all our customers. If you have any questions or need assistance with anything specific, please feel free to let me know, and I'll be happy to help. Many thanks!
I appreciate your feedback!
We're committed to providing fast and excellent service to all our customers. If you have any questions or need assistance with anything specific, please feel free to let me know, and I'll be happy to help. Many thanks!
Mariam Zaghloul
01 October 2023
DHL Express Worldwide
MZ
Good customer service but delayed responses and feedback
Hello Mariam,
Thank you for taking the time to provide feedback on your recent experience with us. We greatly appreciate your input, as it helps us improve our services.
We are pleased to hear that you found our customer service to be of high quality.
However, we are sincerely sorry for any delays you experienced in receiving responses and feedback from our team.
If you have any further feedback or specific concerns that you would like to share with us, please do not hesitate to reach out.
Many thanks,
AF
Thank you for taking the time to provide feedback on your recent experience with us. We greatly appreciate your input, as it helps us improve our services.
We are pleased to hear that you found our customer service to be of high quality.
However, we are sincerely sorry for any delays you experienced in receiving responses and feedback from our team.
If you have any further feedback or specific concerns that you would like to share with us, please do not hesitate to reach out.
Many thanks,
AF
Antonis
30 September 2023
UPS Standard Single
A
This was my first order, everything went smoothly with success and great communication with representatives when needed.
Will definitely continue using this shipping utility.
Will definitely continue using this shipping utility.
Hello Antonis,
I'm delighted to hear that your first experience using the shipping was a success! It's fantastic to know that you plan to continue using this service.
If you ever have more questions or need assistance in the future, don't hesitate to reach out to their Customer Experience at info@forward2me.com.
Many thanks,
AF
I'm delighted to hear that your first experience using the shipping was a success! It's fantastic to know that you plan to continue using this service.
If you ever have more questions or need assistance in the future, don't hesitate to reach out to their Customer Experience at info@forward2me.com.
Many thanks,
AF
Susan Goodell
30 September 2023
DHL Express Worldwide
SG
Makes it very easy to access all shops in Europe. thanks. Simple web-based system of forwarding shipments.
B M
30 September 2023
DHL Domestic Express
BM
Perfect experience - great communication!
Cole B
29 September 2023
DHL Express Worldwide
CB
Pretty good experience, very helpful team. Got my package
Reg S
29 September 2023
DHL Express Worldwide
RS
THANK YOU FORWARD2ME FOR THE HELP IN MAKING SURE THAT MY PACKAGE IS HANDLED WITH CARE. SPECIALLY OUR WAREHOUSE EXPERT SIMON FOR THE HELP IN PROFESSIONALLY REPACKING MY PACKAGE. YOU CAN 10000X TRUST FORWARD2ME IN FORWARDING YOUR PACKAGE AT YOUR DOOR STEP. Xxx
Andreas B
29 September 2023
DPD Classic
AB
Very fast and uncomplicated. The website is very easy to handle.
MK
27 September 2023
DPD Classic
M
All in all the experience was smooth. Prices are reasonable. I like that they let you fill out the customs form yourself. I’ve had bad experiences with other companies who fill out the forms then overstate the values or put the wrong items. Sometimes you can even declare a little lower and safe some taxes. Shipping was quick and without problems. I wished there were a few more packaging options though, e.g. for fragile items, and that they offered photos. I shipped a book and a pin and the pin left a dent in the bookcover because the pin wasn’t bubble wrapped separately but mashed against the book. This is also what’s keeping me from trying out their US facility.
I’ve used forward2me a couple times now and never had a bad experience. Compared to other forwarders they’re very hassle free and affordable. They appear to be a trustworthy company and I would definitely use them again.
I’ve used forward2me a couple times now and never had a bad experience. Compared to other forwarders they’re very hassle free and affordable. They appear to be a trustworthy company and I would definitely use them again.
Hello MK,
Thank you for taking the time to share your feedback with us. We truly appreciate your continued trust in forward2me and for highlighting the aspects of our service that you appreciate.
We're pleased to hear that your overall experience with us has been smooth and hassle-free.
Our customers have the option to combine and repack their items, with two choices available: 'Repack Saving' and 'Repack Safety'.
If you have any photo requests, please send them to our customer experience email at info@forward2me.com. However, we are looking to improve and automate this process on customer interface.
Our new USA warehouse is new and I hope you reconsider using this options in one of your future shipments.
Thank you for being a valued customer, and please don't hesitate to reach out if you have any further questions or requests.
Warm regards,
Aimee
Thank you for taking the time to share your feedback with us. We truly appreciate your continued trust in forward2me and for highlighting the aspects of our service that you appreciate.
We're pleased to hear that your overall experience with us has been smooth and hassle-free.
Our customers have the option to combine and repack their items, with two choices available: 'Repack Saving' and 'Repack Safety'.
If you have any photo requests, please send them to our customer experience email at info@forward2me.com. However, we are looking to improve and automate this process on customer interface.
Our new USA warehouse is new and I hope you reconsider using this options in one of your future shipments.
Thank you for being a valued customer, and please don't hesitate to reach out if you have any further questions or requests.
Warm regards,
Aimee
Ed, Germany
27 September 2023
DPD Classic
EG
Very easy to use. No problems and fast. I will always use your service and recommend it to others.
Dimitrios Kakouris
27 September 2023
UPS Standard Single
DK
Excellent communication and delivery was on par!
Connor Wright
23 September 2023
DHL Express Worldwide
CW
Quite good.
Prompt answering from customer support when I had questions. Got my item (a stuffed animal from Germany) in about 2 weeks.
I was a little worried based on some other online reviews but it worked out great for me. Be careful shipping anything that customs might not like (ie fragrance is supposedly a hard one).
Prompt answering from customer support when I had questions. Got my item (a stuffed animal from Germany) in about 2 weeks.
I was a little worried based on some other online reviews but it worked out great for me. Be careful shipping anything that customs might not like (ie fragrance is supposedly a hard one).
Hello Connor,
We sincerely appreciate your follow-up feedback and are happy to hear about your positive experience with forward2me especially regarding our prompt customer support and the successful delivery of your cherished stuffed animal from Germany.
We do ship perfume or fragrance with DHL services, to know more about this please contact us at info@forward2me.com.
We wish you many more successful shipments!
Warm regards,
Aimee
We sincerely appreciate your follow-up feedback and are happy to hear about your positive experience with forward2me especially regarding our prompt customer support and the successful delivery of your cherished stuffed animal from Germany.
We do ship perfume or fragrance with DHL services, to know more about this please contact us at info@forward2me.com.
We wish you many more successful shipments!
Warm regards,
Aimee
Justin
20 September 2023
DHL Express Worldwide
J
Process was super easy and shipping was quick. Might want to post a guide on how UK addresses work. Had to do some googling to make sure.
Hello Justin,
Thanks for your feedback.
I see you are loving the services we provide in the UK warehouse.
We have some exciting news to share with you – Forward2me has a brand-new address in the USA! As we continue to grow and expand our presence, we want to ensure you have the most up-to-date information.
With this strategic location, we can better support our valued clients and partners in the USA.
Thank you for your continued trust and support.
Many thanks,
Aimee
Thanks for your feedback.
I see you are loving the services we provide in the UK warehouse.
We have some exciting news to share with you – Forward2me has a brand-new address in the USA! As we continue to grow and expand our presence, we want to ensure you have the most up-to-date information.
With this strategic location, we can better support our valued clients and partners in the USA.
Thank you for your continued trust and support.
Many thanks,
Aimee
raymond davis
19 September 2023
DHL Express Worldwide
RD
Fast reliable service
Julian
18 September 2023
DHL Express Worldwide
J
Everything worked fast and without problems.
I only needed to supply all the documents again to DHL, after my package arrived in China, but i think this is more from DHL / chinese custom clearance.
I only needed to supply all the documents again to DHL, after my package arrived in China, but i think this is more from DHL / chinese custom clearance.
Hello Julian,
Thank you for your feedback regarding your package's arrival in China. We're pleased to hear that everything worked smoothly and efficiently during the shipping process.
It's common for customs agencies to request additional documentation or information for various reasons, such as ensuring compliance with import regulations or confirming the contents of the package. While it may be slightly inconvenient, it's typically a standard part of international shipping to ensure the smooth and lawful movement of goods across borders.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Thank you for your feedback regarding your package's arrival in China. We're pleased to hear that everything worked smoothly and efficiently during the shipping process.
It's common for customs agencies to request additional documentation or information for various reasons, such as ensuring compliance with import regulations or confirming the contents of the package. While it may be slightly inconvenient, it's typically a standard part of international shipping to ensure the smooth and lawful movement of goods across borders.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK, Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Alex M
11 September 2023
DHL Express Worldwide
AM
Service was outstanding. I think the company is very trustworthy and will deliver anything you have in mind!!
Nancy M
11 September 2023
DHL Express Worldwide
NM
Very satisfied with the shipping and delivery. Have been looking for years for a company who is able to send me simple things I wanted from Germany. Thank you
Sala Downey
09 September 2023
UPS Worldwide Expedited
SD
Forward to me received my packages, notified me and after I put in my request, my packages were sent quickly, and in good condition. Forward to me provides a seamless service.
Sabine H.
09 September 2023
UPS Standard Single
SH
Very good service, nice prices, and a very helpful support, my english is not good enough to explain, what i Would like to say. I had a great experience and I´m happy to have the easy option to sell for example in GB.
King Lex
09 September 2023
DHL Economy Select
KL
Good Company, good service, i had a question about my parcel. Helpfull and quick. I will use again iff i need.
Thank you
Thank you
Hello King,
Thank you for sharing your positive experience with us.
It's great to hear that you found us very helpful and quick in addressing your question about your parcels.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK , Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Thank you for sharing your positive experience with us.
It's great to hear that you found us very helpful and quick in addressing your question about your parcels.
If you want to use one of these addresses in the future, we do have a USA, Japan, UK , Guernsey or UK tax-free, and a Germany warehouse.
We look forward to serving you again in the future. If you ever need any further assistance or have more questions, don't hesitate to reach out. Happy shipping!
Kind regards,
AF
Customer Experience
Forward2me
Joshua U
08 September 2023
DHL Express Worldwide
JU
Everything was repacked awesome and was sent quickly!!!
Seif Ben
07 September 2023
UPS Express Saver
SB
Always best service thanks a lot
Tobias S
05 September 2023
DHL Express Worldwide
TS
Solves the problem of mail forwarding exactly, in a reliable way at a reasonable price
24616sul
04 September 2023
DHL Economy Select
2
Excellent service. Thank you A+++
Trevor B
04 September 2023
UPS Express Saver
TB
Without Forward2Me I wouldn't have been able to get the car part I really wanted.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
They made it easy to secure the product and were good at communicating along the way.
I Highly recommend their services.
Satisfied Customer
04 September 2023
UPS Standard Single
SC
First time using Forward2Me and I can whole-heartedly recommend! Service was super fast and cheap.
Added bonus: it was possible to choose between different couriers. Will be using this service again.
Added bonus: it was possible to choose between different couriers. Will be using this service again.
Ruskin Black
04 September 2023
DHL Express Worldwide
RB
Useful clear and effective business
Miss Melissa Harvey
04 September 2023
DHL Express Worldwide
MMH
Good service however really too expensive overall
Hello Melissa,
Thank you for sharing your feedback with us.
We understand that cost is an important factor for our customers, and we are continuously working to find ways to offer more competitive pricing while maintaining the high level of service you've come to expect from us.
Forward2me offers two unique benefits:
1) Free return to sender. If you don't like the shipping options you have the option to free return within the website and we cover 100% of the cost.
2) Price match guarantee. If you can find a cheaper price from a competitor, please just send us the details and we will refund you - details are here: https://www.forward2me.com/price-match-guarantee/
I hope this helps you further and that you will reconsider your current rating of our service. I will send you a follow up email for this feedback.
Please do let me know if you have anymore questions or concerns in the meantime,
Many Thanks,
Aimee
Thank you for sharing your feedback with us.
We understand that cost is an important factor for our customers, and we are continuously working to find ways to offer more competitive pricing while maintaining the high level of service you've come to expect from us.
Forward2me offers two unique benefits:
1) Free return to sender. If you don't like the shipping options you have the option to free return within the website and we cover 100% of the cost.
2) Price match guarantee. If you can find a cheaper price from a competitor, please just send us the details and we will refund you - details are here: https://www.forward2me.com/price-match-guarantee/
I hope this helps you further and that you will reconsider your current rating of our service. I will send you a follow up email for this feedback.
Please do let me know if you have anymore questions or concerns in the meantime,
Many Thanks,
Aimee
Leah
01 September 2023
DHL Express Worldwide
L
So far I have been pleased with Forward2Me. I've used them for approximately 10 packages from the UK to the USA. I hope going forward they continue to be great. Thank you Forward2Me. =)
Elena Andrei
29 August 2023
DHL Economy Select
EA
Fast and helpful , very quick in getting back to any questions I had .
Easy to use site and true to delivery date
Easy to use site and true to delivery date
Andrew Gray
28 August 2023
DHL Express Worldwide
AG
Very effiecient service.
Adriano Pedrosa
27 August 2023
DHL Express Worldwide
AP
Great service never had any issues shipped lots of packages with their German warehouse
Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.
If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!
Many thanks,
AF