customer reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
20 April 2012
Unknown Shipment Details
As advertised - prompt service, all went well. Thanks.
We appreciate your feedback - thanks for your kind comments. We look forward to shipping more of your parcels in the future.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
First delivery was excellent. Door to door service amazing. My parcel arrived in Australia within 3 days from the UK. The sencond delivery was slighty less so as the local courier passed my parcel on to Australia Post, which in turn slowed the process and also meant I had to go and pick my parcel up from the local post office. The second delivery was alittle dissapointing for the charges paid.
Unverified Customer
19 April 2012
Unknown Shipment Details
Everything happened as promised within a very quick timeframe
Thanks for taking the time to give us your feedback - it's very important to us. We look forward to shipping more parcels for you in the future.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
With regards to the service rendered to me the 'Forward2me' always put the interest of the client first.
Thank you for the positive feedback - we appreciate your views.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
It all worked very easily and I would use them again. Many thanks
Thank you for responding and leaving your kind comments. We look forward to receiving parcels for you in the future.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
it works, but it's far too expensive - the estimate was not close to the real cost. I will not use the service again.
Thanks for the feedback.<br/><br/>Regarding the estimate - please get in touch with us and provide more details so we can understand what happened. We have a policy of honouring all estimates even if it means we make a loss on it - we would rather do that than risk an unhappy customer so it's not clear how this has happened.
Unverified Customer
19 April 2012
Unknown Shipment Details
Its services are very useful to me. No more postage problems.. I would buy the object anyway, and forwarded2me instantly. Well done for the good idea. Thanks
Regards Sandro Spiteri Cremona
Regards Sandro Spiteri Cremona
We're delighted to hear that our service has helped you, we look forward to forwarding more parcels to you in the future! Thanks for the feedback!<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
It works fine but mailing expenses for parcel post to Austria are very high.
Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also offer you our consolidation service if you are receiving more than one parcel. If you require any more information please get in touch.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
Service was fast and efficient
Thank you for your kind comments - they are important to us.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
Great service and fast shipping plus very good pricing - got my goods within just over a week shipped from the UK to Sweden - highly recommended : )
/ Torbjörn
/ Torbjörn
We're very happy to hear your positive feedback, we look forward to receiving more parcels for you! Have a good weekend.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
It's the best forwarding service that I ever use! Prompt reply, smooth communication and always try to strive the best for the customers. I've used their service for more than 10 times, each time I just need to rest assured that they will help me to make the best arrangement for my shipment, especially in consolidating all my parcels and have them be packed into nice and secure packages. Many thanks for their great services and hope that they will keep this up!
Thank you for your kind comments. We look forward to forwarding more items to you in the near future!<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
Your staff has gone an extra mile to meet with my requests. Really appreciate it.
Thank you for your positive feedback and we look forward to helping you again in the future.<br/><br/>James
Unverified Customer
19 April 2012
Unknown Shipment Details
Excellent service
Thank you for your positive comment, we are delighted you were happy with our service.<br/><br/>James
Unverified Customer
18 April 2012
Unknown Shipment Details
Thank you.
Thank you for taking the time to respond - we appreciate your feedback.<br/><br/>James
Unverified Customer
17 April 2012
Unknown Shipment Details
Fast, friendly and easy! Will use your services on a regular basi. Many thanks from Norway :)
Thank you for your positive comments - we really appreciate them. We look forward to shipping more items to you in the future.<br/><br/>James
Unverified Customer
16 April 2012
Unknown Shipment Details
Excellent communication and lightning fast shipment!
Thanks for taking the time to leave your kind comments. Have a good weekend!<br/><br/>James
Unverified Customer
14 April 2012
Unknown Shipment Details
Very fast shipping, Thankyou
Thanks for using our service and for your kind comments. Have a good weekend!<br/><br/>James
Unverified Customer
14 April 2012
Unknown Shipment Details
The staff are very prompt in sending your packages as well as responding to any questions that you may have. I found that the cost of getting the packages shipped was a little pricey but I will definitely use again if needed
We do offer a a premium, door to door, tracked service. We can consolidate your packages if you are expecting more than one which helps with your shipping costs. Thanks for taking the time to respond and we look forward to sending more parcels to you in the future.<br/><br/>James
Unverified Customer
14 April 2012
Unknown Shipment Details
Service was very good. Consolidation of packages is the service I like the most.
Shipping rates was a bit high, should have more options to choose from (eg. Express, standard, ground etc)
Shipping rates was a bit high, should have more options to choose from (eg. Express, standard, ground etc)
Unverified Customer
13 April 2012
Unknown Shipment Details
Fast delivery.
Thanks for your positive feedback! Have a good weekend.<br/><br/>James
Unverified Customer
12 April 2012
Unknown Shipment Details
fast service, but a bit pricey shipping
Thanks for your comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>We can also consolidate packages for you which helps reduce your shipping costs.<br/><br/>James
Unverified Customer
12 April 2012
Unknown Shipment Details
really very useful services, and the staff very helpful
Thanks for taking the time to leave your kind comments.<br/><br/>James
Unverified Customer
12 April 2012
Unknown Shipment Details
THANK YOU SO MUCH. FORWARD2ME IS GREAT. I AM REALLY HAPPY TO DO BUSINESS WITH YOU.
PERFECT SERVICE.
Many thanks for your feedback - it is very important to us. We look forward to shipping more parcels to you in the future!<br/><br/>James
Unverified Customer
12 April 2012
Unknown Shipment Details
quick service
Thanks for your kind comments. Have a good weekend!<br/><br/>James
Unverified Customer
12 April 2012
Unknown Shipment Details
Great service. Very fast.
Thanks for your kind comments. We look forward to shipping more parcels to you in the future!<br/><br/>James
Unverified Customer
11 April 2012
Unknown Shipment Details
The process worked much better than I thought it would. Once "Forward2me" had my items, it was only a matter of days before they were flown across the pond and showed up at my door! The DHL delivery was very efficient and fast. One of my 2 items was separated in the delivery process, but DHL promptly delivered it the next day. I am looking forward to using this process again.I think it helped "Forward2me" that I gave them a list (containing the contents, size, and weight) of the items to be delivered to me. I would recommend you do the same also.
Thank you for your feedback. We're delighted to hear you were happy with the service we provided and we look forward to helping you again in the near future.<br/><br/>James
Unverified Customer
11 April 2012
Unknown Shipment Details
Service is superb and super super fast! The only thing that would be great is to be able to have parcels 'wait' so that you could combine different shipments together and ship when you want to. Otherwise a fab service! Thanks!
Thank you for your feedback. We can now offer a consolidation service. We can hold numerous parcels for you and then ship them in one shipment to save on shipping costs. If you would like any more information please get in touch. Have a good weekend.<br/><br/>James
Unverified Customer
11 April 2012
Unknown Shipment Details
Delivery Time is excellent, and the website is very easy to use. Maybe costs can be reviewed.
Thanks for your feedback, we really appreciate it. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James
Thanks for your feedback - it is very important to us. Have a great weekend.<br/><br/>James
Unverified Customer
10 April 2012
Unknown Shipment Details
Excellent service with great customer care
Thanks for taking the time to respond and for your positive feedback.<br/><br/>James
Unverified Customer
10 April 2012
Unknown Shipment Details
Service was excellent, fast response time when mistake was made and easily rectified. Postage is quite expensive but item arrived quickly.
We really appreciate your feedback - thanks. We provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service. <br/>Also, if you have more than one parcel we are happy to consolidate packages which helps reduce your shipping costs.<br/><br/>James
Unverified Customer
09 April 2012
Unknown Shipment Details
It was very professional! I bit expensive, but I was happy with forward2me!!
Thanks for your kind comments - we provide a premium, door to door, tracked service. <br/>We are more than happy to do a price match if you have some one in mind that can provide the same level of service or if you have more than one parcel we are happy to consolidate packages which will reduce your shipping costs.<br/><br/>James
Unverified Customer
09 April 2012
Unknown Shipment Details
I have been impressed with Forward2me's service my products are despatched promptly & well packaged. I recently had a query regarding a charge & Michelle addressed & rectified the issue very quickly. Would recommend them highly.
The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
The only extra thing I would like to see would be the ability to combine multiple purchases into one shipment.
Thanks for your kind comments! We can now offer a consolidation service so that you can combine multiple purchases into one shipment to save on shipping costs. If you would like any more information please get in touch.<br/><br/>James
Unverified Customer
08 April 2012
Unknown Shipment Details
unbelievable ! the delivery from UK to Greece took only 2 days.thanks a lot
forward2me.i wish you success at all times.
forward2me.i wish you success at all times.
We're delighted you were happy with our service, we look forward to shipping more parcels for you in the future. Thanks for the feedback.<br/><br/>James
Unverified Customer
07 April 2012
Unknown Shipment Details
I think your service is very good but was quite put out by your charneed my parcel to be sent by DHL normal post would have been good enough.
Thanks for your feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using normal post would not include any of these.<br/><br/>James
Unverified Customer
06 April 2012
Unknown Shipment Details
Excellent and fast service.
Thanks for your kind comments. We appreciate it!<br/><br/>James
Unverified Customer
06 April 2012
Unknown Shipment Details
They must have a website that shows you what items they have received on your behalf
Thanks for your feedback - this is something which we plan on introducing in the near future. Have a great weekend!<br/><br/>James
Unverified Customer
06 April 2012
Unknown Shipment Details
Simple, I will use again.
Thanks for taking the time to give us your feedback. We look forward to shipping more parcels to you in the future.<br/><br/>James
Unverified Customer
06 April 2012
Unknown Shipment Details
Very excellent. Fast and Reliable. I'm very please to receive my parcel within only 3 days. Thanks Forward2me.
I suggest you must be a member of Forward2me if you want to shop at UK
I suggest you must be a member of Forward2me if you want to shop at UK
Thanks for your kind comments! We really appreciate your feedback.<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
Great Job!
Thanks for your positive feedback - we really appreciate it. Have a good weekend.<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
excellent customers service,helpful and friendly representatives
Thank you for your kind comments. Have a good weekend!<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
Forward 2 me are fast and reliable
Thank you for taking the time to respond. We appreciate your feedback. Have a good weekend!<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
Used the service once, communication was fast and a pleasure. I would use it a lot more if package consolidation was offered, but most importantly, if prices were lower. I also use US based forwarders and the prices are much more reasonable. With forward2me you're looking at 20 sterling even for very small items. Also, proxy shopping, by using a UK credit card, would be really useful.
The service was a pleasure to use, but is way too expensive. Different shipping options including different couriers should be offered. I paid over 50 sterling for a small camcorder, negating any savings. Also, package storage and consolidation are a must for any forwarding services. The webpage is clear and straightforward, and I'm sure forward2me are committed to improving their service. I will defintely keep an eye on them, and use them again once these suggestions are implemented
Thanks for the feedback - it's much appreciated.<br/><br/>We are working hard to implement a consolidation service via the website which should help reduce prices. This should be available within the next couple of months. In the interim where a customer needs consolidation we will handle it manually for you - just send an email to that effect - we already have some customers consolidating hundreds of items each.<br/><br/>We're also working on a personal shopper service (proxy shopping). For customers within the EU (such as yourself) we will be able to buy items ex VAT (20%) if you can provide us with an EU VAT number.
Unverified Customer
05 April 2012
Unknown Shipment Details
Very good Service
Thanks for your positive feedback, have a good weekend!<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
Great service
Thanks for taking the time to leave your kind comments!<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
I rated bad because the costs are very expensive and i understand that you use express courier service. infact the service is excellent because items were with me next day i made you the payment. But the fastness of the delivery is not important to me, sometimes it can take 15/20days. So i suggest that you give us customers option costs of delivery like 2 day service or 15 day service.
To be honest i will not use the service again at those costs. Thanks for giving me the space to give my opinion and feedback.
Good Day and Happy Easter.
Pierre Borg
To be honest i will not use the service again at those costs. Thanks for giving me the space to give my opinion and feedback.
Good Day and Happy Easter.
Pierre Borg
Thanks you for the feedback. We are working to provide different levels of service in future. At the moment we use DHL Express unless we are specifically asked to do otherwise. The reason for this is if we post something via the Post Office there is no tracking, no guaranteed service level and no insurance. In the past when we have done this we have experienced problems and those problems reflect badly on forward2me. The hope is to provide a kind of "fire and forget" service in future which just sends the package via the cheapest method possible but leaves no scope for claims against forward2me - hopefully this will provide something for those customers that don't care when an item is slow or are happy with the possibility of it going missing owing to it being low value.
Unverified Customer
05 April 2012
Unknown Shipment Details
Overall a great experience, got my delivery quickly, but the shipping cost was a bit on the steep side given the package involved.
Thanks for the feedback. We do use DHL Express for delivery which can be more expensive in some circumstances - e.g. very small or low value items. The reasons we use this DHL are the level of service, tracking and insurance. Using the postal network provides none of these, however if you do want standard shipping on a future parcel then please get in touch.<br/><br/>James
Unverified Customer
05 April 2012
Unknown Shipment Details
I was a bit disappointed that my package was rated higher because of the volumetric weight.
Tracking is very good because I could predict the delivery day and be at home to recieve it.
Tracking is very good because I could predict the delivery day and be at home to recieve it.
Unverified Customer
04 April 2012
Unknown Shipment Details
Excellent,fast service and friendly service!! Highly recommended !!!!
Thanks for the kind comments, we're glad you were happy with our service and we look forward to shipping more parcels to you in the future!<br/><br/>James
Unverified Customer
04 April 2012
Unknown Shipment Details
There were problems with the address being accepted. The service was expensive but it was very good and my item arrived fast and in great condition.
My only other complaint is not being able to contact the company by phone although the email responses from real people at the company were fast and very helpful. Their excellent email responses were the main reason I was persuaded to use it.
Please could they sort out the address problems. I have already recommended forward2me to friends.
My only other complaint is not being able to contact the company by phone although the email responses from real people at the company were fast and very helpful. Their excellent email responses were the main reason I was persuaded to use it.
Please could they sort out the address problems. I have already recommended forward2me to friends.
Thanks for the feedback.<br/><br/>We are working hard to fix address issues as they arise at different companies. If there is ever a specific company that won't accept the address please let us know and we will work with them to find a solution for you.<br/><br/>You are always welcome to call us on +44 1995 606060 although the best contact method is email.
Unverified Customer
04 April 2012
Unknown Shipment Details
I am pleased to share my positive opinion. I thank forward2me for giving me access to buy items from amazon.com.uk that cannot be dispatched to my country. Besides I honestly declare that when I had problems in tracking items or any queries I was always assisted buy Forward2me representatives who are suave and obliging. Thanks for giving me the opportunity to express my good rapport with Forward2me.
Michael Zammit
Michael Zammit
We're very pleased to hear your feedback, it is important to us. We're delighted you were happy with our service and look forward to recieving more parcels for you in the future.<br/><br/>James