Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
16 July 2021
UPS Express Saver
VC
Amazing service. We wanted this one piece of furniture I literally only found in the UK (we live in California), so forward2me bought it and forwarded it over to me in days. Will definitely be back!
Mithle Cannavo
15 July 2021
FedEx International Economy
MC
I received all my orders in good time..
Lars Vieten
14 July 2021
DHL Economy Select
LV
Perfect service, no complaints at all.
Verified Customer
14 July 2021
DHL Economy Select
VC
Very good and fast help
Verified Customer
13 July 2021
DHL Express Worldwide
VC
The UK customer service had been helpful, but I am still awaiting updates from the Japan team regarding my return packages for 2 weeks already.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the UK customer service however there is a delay in the response from our Japan colleagues.
I have chased up on this for you and hopefully we should receive a reply soon.
Please accept my sincere apologies for the delay.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the UK customer service however there is a delay in the response from our Japan colleagues.
I have chased up on this for you and hopefully we should receive a reply soon.
Please accept my sincere apologies for the delay.
Kind regards,
Tracy.
Verified Customer
13 July 2021
DHL Express Worldwide
VC
Los envíos son muy rápidos pero las tarifas después de 30 días son caras.
HI,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed that your shipments are received however you find the costs for storage over 30 days expensive.
Due to the volume of parcels we receive for our customers each day we need to keep the parcels flowing through our warehouse. We understand that customer look to purchase multiple items and ship them together to make shipping cost effective, this is the reason why we offer the 30 day free storage period.
We do base our service on shipping rather than storage so encourage our customers to ship goods within the 30 day free storage period.
I hope this helps explain why we have to charge for storage after the 30 day period however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to advise you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the speed that your shipments are received however you find the costs for storage over 30 days expensive.
Due to the volume of parcels we receive for our customers each day we need to keep the parcels flowing through our warehouse. We understand that customer look to purchase multiple items and ship them together to make shipping cost effective, this is the reason why we offer the 30 day free storage period.
We do base our service on shipping rather than storage so encourage our customers to ship goods within the 30 day free storage period.
I hope this helps explain why we have to charge for storage after the 30 day period however if you have any further questions please don't hesitate to get in touch with our Customer Service team and they will be happy to advise you further.
Kind regards,
Tracy.
Edwin Rodriguez
13 July 2021
DHL Express Worldwide
ER
Quick reliable service
Verified Customer
13 July 2021
DHL Express Worldwide
VC
Amazing service, everything was great, but the price was just a bit too much. I shipped an Xbox controller and it cost $75 to ship it. If they had a cheaper option that took longer, it would be perfect.
Hi,
Many thanks for your review.
I'm pleased to hear that you are happy with the service forward2me offer however you would like to see more budget options for shipping smaller items.
It has been a difficult year in shipping due to the CV19 pandemic, due to the lack of passenger flights freight space on aircraft has been premium. This has meant that many of the budget services are no longer viable and have been removed from our offering.
Now the world is returning to a more normal level and travelling hopefully will resume soon, more budget options should become available again and we are in the process of increasing our offering in this area. These services should be showing on our site in the next couple of months.
I hope this helps going forward however if you require assistance at any time please feel free to contact our customer service team and they will be very happy to assist you.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service forward2me offer however you would like to see more budget options for shipping smaller items.
It has been a difficult year in shipping due to the CV19 pandemic, due to the lack of passenger flights freight space on aircraft has been premium. This has meant that many of the budget services are no longer viable and have been removed from our offering.
Now the world is returning to a more normal level and travelling hopefully will resume soon, more budget options should become available again and we are in the process of increasing our offering in this area. These services should be showing on our site in the next couple of months.
I hope this helps going forward however if you require assistance at any time please feel free to contact our customer service team and they will be very happy to assist you.
Kind regards,
Tracy.
Verified Customer
12 July 2021
DHL Express Worldwide
VC
Fast shipping.... best services
Verified Customer
12 July 2021
FedEx International Economy
VC
Excellent customer service.
Verified Customer
12 July 2021
DHL Express Worldwide
VC
Very quick and efficient!
Nicholas Cooper
12 July 2021
DHL Express Worldwide
NC
Received the product on time and in full. It was easy to set up and I had no problems with my deliveries from Japan. I loved the ability to consolidate shipments and will use it for my next one.
joHn Morgan
11 July 2021
DHL Express Worldwide
JM
Was notified in timely fashion and it shipped promptly
Verified Customer
10 July 2021
TNT Economy Express
VC
Two items from build a bear were missing, but it's the only website I can use to order from england to my country
Verified Customer
10 July 2021
DHL Express Worldwide
VC
Have been using for years. Service is always fast and reliable.
Yahya Bahari
10 July 2021
DHL Express Worldwide
YB
When I received my parcel I paid for DHL this amount I did not know about it and it was not mentioned to the best of my knowledge for this I put 4 star ????
Verified Customer
10 July 2021
DHL Express Worldwide
VC
While the price was high, which was to be expected since it was such a long distance, I must say that the packaging and speed was absolutely perfect. Lots of foam, the best fit box, and shipping in under a week directly from Japan.
Verified Customer
09 July 2021
UPS Express Saver
VC
I've tried to make a remailer/reshipper relationship from the UK work a few times before and it's never gone so well and been so efficient.
Verified Customer
09 July 2021
DHL Express Worldwide
VC
The product identification has gotten much better at the UK site. Before, I would have no idea what had even arrived. (High volume shipper, same commodity code, I would just guess based on weight), So that's been helpful!
Colin Anderson
09 July 2021
DHL Express Worldwide
CA
No guidance on the additional duty that would be charged. The carrier then made an error adding 5 days onto delivery. When I asked forward2me to complain they kicked back and said it was due to customs which was not the case. I had to get them to re-read the details before they would raise a complaint again. Original quote to get this shipped was around £35. It ended up costing me £120
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service provided by forward2me. From the communication I can see that although we initially thought the delay was due to customs clearance, DHL in fact confirmed on their second email that this was an operational error on their part.
I believe after our agent contacted DHL they have provided compensation for you and this has already been refunded to your account.
With regards to guidance on additional duty, we do clearly state on our terms of trade that our pricing is quoted for a delivery duty unpaid shipment and all duty and taxes owing will be calculated on import of the goods to the receivers country according to their local laws. All import duty and taxes are payable by the receiver on arrival of the goods generally before delivery is made. This is also stated on the commercial invoice on your account which is available to customers when they ship.
When a customer registers with us we do ask them to read the terms of trade so they are aware of what our service offers, before a customer is registered they need to confirm they have read these terms.
I'm sorry if the fees for import were higher than expected, I see the commodity you shipped was alcohol and these type of shipments do tend to have higher import taxes for most countries.
I hope this helps explain your concerns however if you have any further questions please feel free to contact me at info@forward2me.com.
I look forward to hearing from you with confirmation.
Many thanks,
Kind regards,
Tracy.
Panayiotis Savva
09 July 2021
DHL Express Worldwide
PS
very good service
Verified Customer
09 July 2021
FedEx International Economy
VC
Very fast response.
Robert Osman
09 July 2021
FedEx International Priority
RO
Wonderful service, prompt delivery. Couldn't ask for more!
Cris Candelario
09 July 2021
DHL Express Worldwide
CC
Received my shipment ahead of schedule with no issues or damage. I plan on using again if needed.
Jörg
07 July 2021
UPS Standard Single
J
Der Weiterversand inkl. Zusammenfassen von drei Paketen zu einem hat reibungslos funktioniert und der Service hat bei Rückfragen schnell und hilfreich reagiert.
Verified Customer
07 July 2021
DHL Express Worldwide
VC
very efficient, very fast service
Verified Customer
07 July 2021
FedEx International Economy
VC
Care should have been taken when placing the items back into the shipping box and not just dumped in just to fit into the box.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
And the shipper which I used FedEx, was really bad. The box came shipped and crushed. Very disappointed with the service.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your goods have been received and you are unhappy with the way they have been repacked and the package has arrived in a poor state.
In these sort of instances we encourage the customer to report to our customer service team who can then evaluate what happened and how the damage was caused. I don't see that you have been in touch with our customer service team to report this incident.
Please could you send over some photographs showing the damage to info@forward2me.com and we can then assess the situation further?
I hope to hear from you soon.
Kind regards,
Tracy.
Stephen Dempsey
06 July 2021
DHL Express Worldwide
SD
Timely notification on receipt and quick turnaround to re-ship. I will be using again for next forwarding needs.
Verified Customer
06 July 2021
FedEx International Priority
VC
good good good
Verified Customer
06 July 2021
DHL Economy Select
VC
Sehr freundlich und absolut professionell Besser geht es nicht!
Verified Customer
06 July 2021
DHL Economy Select
VC
They resolved a complicated situation for me, related to some differences between countries' regulations and types of packaging.
Verified Customer
06 July 2021
DHL Express Worldwide
VC
Very efficient!
Mohamad Nizam Miswat
06 July 2021
TNT Express Non-Docs
MNM
Thank you Alex for packing my item at very fully maximized package..
joey requejo
06 July 2021
DHL Express Worldwide
JR
Excellent experience! Extremely fast shipping and great packaging. Looking forward to doing more business!
Juan Nino
05 July 2021
DHL Express Worldwide
JN
Awesome service fast communication fast shipping and processing very happy
Verified Customer
04 July 2021
DHL Express Worldwide
VC
too expensive
but the service is great
thanks
but the service is great
thanks
Derek Holdaway
04 July 2021
FedEx International Economy
DH
I was informed when package arrived at their address. Package was dispatched and I was given estimated delivery date. Also, given various options for delivery. Actual delivery was just outside of estimate, but given the Covid and Brexit additional requirements that's not unusual these days.
Would certainly recommend them.
Would certainly recommend them.
Verified Customer
04 July 2021
UPS Express Saver
VC
Amazing!! Such a seemless fast service that I WILL be using again,
Verified Customer
04 July 2021
DHL Express Worldwide
VC
Easy to use-and quick shipping
RICHARD WEINSTEIN
03 July 2021
DHL Express Worldwide
RW
Thanks. Works great!
Masahiro Fujii
03 July 2021
FedEx International Economy
MF
Quick delivery thanks
Jack Lor
03 July 2021
DHL Express Worldwide
JL
I was worried that consolidating/repacking would still make my shipping price high but Forward2me did an amazing job at fitting perfectly the items in my package!
Verified Customer
02 July 2021
UPS Standard Single
VC
Well, it worked, I got my package. But after paying YOU thirty pounds for shipping, I still had to pay more than 30 euro's tax and fines. I thought forward2me took care of all that. Disappointing.
Verified Customer
02 July 2021
DHL Express Worldwide
VC
Great experience! Fast shipping and the package arrived
in great shape! Communication was excellent! Will definitely
use again!
in great shape! Communication was excellent! Will definitely
use again!
André
02 July 2021
FedEx International Economy
A
Delivery is quite expensive.
HI,
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
Many thanks for your review.
I'm pleased to hear that you are happy with the service we offer.
With regards to the shipping price we do feel that we offer value for money for the service we provide, this includes the use of the address, the acceptance, processing and preparation of the goods for shipping including all export paperwork required.
During the pandemic all our couriers have added extra fees to help them combat the extra charges they are facing to ensure that their employees can continue to work in a safe enviroment. Due to forward2me being already competitve we have to pass on these extra fees to the customer. We have also found that many budget services that were offered before the pandemic are no longer viable for the couriers due to the lack of space on transportation so they have been removed from our offerings.
Over the next few months, once the world opens up again, we are hoping the freight space will increase and the budget services can once again be offered by forward2me.
I hope you will continue to use our services and if you ever require any advice or assistance on how to obtain the maximum value for shipping please feel free to contact our Customer service team and they will be very happy to assist you with your shipments.
Kind regards,
Tracy.
nobuo shirahashi
02 July 2021
UPS Express Saver
NS
F2M は数日でEUからほしいものを送ってくれるので大変有用です。
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
リパックのリコメンドも助かります。北欧やイタリアからの送付がじゅうじついただけたら、もっと利用します
Verified Customer
02 July 2021
DHL Express Worldwide
VC
I have to say - this is a top top company that is really impressive to work with. By nature having someone in another country arrange something for you can feel at least a little uncertain, but their communication is top notch, they are incredibly organized, and their process is easy to understand and use. They also ship unbelievably fast and for what I consider fair rates for an important and reliable service like this. I genuinely mean it when I say I wish more companies were as on point in how they do things as ForwardToMe is. I’ve used them three times to ship from England to the US and won’t hesitate to do so again. Thanks for being great at what you do :)
Emanuele
02 July 2021
FedEx International Economy
E
Pros: Fast service and good back office support;
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Cons: No transparency in cost items; Very expensive service (it's better purchase stuff directly from US or Japan)
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with speed that you received your shipment and the suport we gave you however you felt we are not transparent about our prices and you found the cost expensive.
We do provide a pricing page on our website which allows customers to enter their country, city and postcode then the weight and dimensions of the goods being shipped. This allows the customer to have an indication of the services and prices charged for shipping from the our addresses to the customers home address. These prices do not include any import duty or taxes which will be calculated on import of the goods according to local laws.
For shipping prices, these are calculated on the amount of space the shipment takes up in transit which is called the volumetric weight. The actual weight of the goods would be used for the chargeable weight only if this exceeds the volumetric weight.
I see for your parcel that the weight was very low however the pricing was based on the volumetric weight. We may have been able to help reduce the volumetric weight by using our combine and repack service, this is available to you when you ship on your account. When this service is chosen our warehouse team evaluates if the parcel can be repacked and reduced in size to ensure the customer receives the maximum value for shipping.
I see that you mention shipping from the US and Japan. We currently have an address in Japan if you are interested and will be looking to switch on a US address later this year.
I hope this information helps going forward and if you have any other questions please don't hesitate to get in touch.
Kind regards,
Tracy.
AKEMI TAKATA
02 July 2021
DHL Express Worldwide
AT
いつも利用しています。仕事が早くて、カスタマーサポートの方は親切です。
angela givon
01 July 2021
FedEx International Economy
AG
Great communications and very helpful.