Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Andrew Gray
21 August 2021
DHL Express Worldwide
AG
Exceptional service!
Verified Customer
21 August 2021
FedEx International Economy
VC
おかげさまで、あきらめていた物を入手することができました。配送も予定より少し早く、中身も問題ありませんでした。
Verified Customer
21 August 2021
FedEx International Economy
VC
Parcel arrived on time! Definitely will recommend the service!
Verified Customer
21 August 2021
DHL Express Worldwide
VC
Fast and great service
Sky
21 August 2021
DHL Express Worldwide
S
Very fast shipping and good service
Verified Customer
20 August 2021
DHL Express Worldwide
VC
Shipping was extremely fast which was great. I know repacking multiple shipments is supposed to be better because of cost but after having everything repacked there were a bunch of the products inside that got crushed and damaged.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you were happy with the speed in which you received your shipment however it's disapointing to hear that your goods arrived with some damage.
I see that this hasn't been reported to our Customer Service team so I will contact you shortly to see how we can resolve this for you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you were happy with the speed in which you received your shipment however it's disapointing to hear that your goods arrived with some damage.
I see that this hasn't been reported to our Customer Service team so I will contact you shortly to see how we can resolve this for you.
Kind regards,
Tracy.
Sam
20 August 2021
DHL Express Worldwide
S
Excellent re-packaging & forwarding service. I've used the service for over a year now and over 100 repackaged items. The team respond quickly to any questions I raise.
Verified Customer
20 August 2021
DHL Express Worldwide
VC
The packaging, the tracking, the time of delivery, all excellent services. I’d most definitely use their services again if I ever had to fright forward something from UK or Europe in general.
David Müller
20 August 2021
UPS Standard Single
DM
Ich habe vor knapp 3 Monaten über forward2me ein Paket aus England verschiffen lassen .
Erste Schwierigkeiten gab es beim Eintreffen bei forward2me da angeblich illegale Stoffe enthalten wären und sie nicht versenden könnten .
Nachdem ich den Nachweis des Herstellers hatte durfte ich für mein Paket noch einzelne Gewichte raussuchen welche dann addiert wurden um den Versand zu berechnen ... Ne Waage scheinen sie auch nicht zu haben.
Das Paket wurde dann binnen einer Woche an die UPS International Versandstelle in England geschickt , soweit so gut.... Nun steckte das Paket 5 Wochen bei UPS England , in dem Zeitraum wurde 10 mal mit forward2me hin und hergeschrieben und sie wollten sich zurück melden wenn sie UPS erreicht haben.... Naja , ich habe kein schreiben oder Anruf in den 5 wochen bekommen welches mir genaueres zu meinem Paket sagte , nur haben 3 mal die Sachbearbeiter gewechselt.
Irgendwann nochmal 2 wochen später tauchte dann das Paket wohl im Deutschen UPS Lager auf wo es dann noch 2 wochen rumlag und Zwischenzeitlich von UPS verloren wurde.
Das Paket kam an als hätte man damit Fussball gespielt , war auch irgendwie anders verpackt wie ich es von dem Hersteller aus England kenne.
Letztendlich kam wenigstens alles an.
Und der Grund für meine Bewertung jetzt ? Ganz einfach , wer mir 2 mal die Woche eine Email schickt ich solle den letzten sehr komisch gelaufenen Versand doch bitte bewerten kriegt eine
Erste Schwierigkeiten gab es beim Eintreffen bei forward2me da angeblich illegale Stoffe enthalten wären und sie nicht versenden könnten .
Nachdem ich den Nachweis des Herstellers hatte durfte ich für mein Paket noch einzelne Gewichte raussuchen welche dann addiert wurden um den Versand zu berechnen ... Ne Waage scheinen sie auch nicht zu haben.
Das Paket wurde dann binnen einer Woche an die UPS International Versandstelle in England geschickt , soweit so gut.... Nun steckte das Paket 5 Wochen bei UPS England , in dem Zeitraum wurde 10 mal mit forward2me hin und hergeschrieben und sie wollten sich zurück melden wenn sie UPS erreicht haben.... Naja , ich habe kein schreiben oder Anruf in den 5 wochen bekommen welches mir genaueres zu meinem Paket sagte , nur haben 3 mal die Sachbearbeiter gewechselt.
Irgendwann nochmal 2 wochen später tauchte dann das Paket wohl im Deutschen UPS Lager auf wo es dann noch 2 wochen rumlag und Zwischenzeitlich von UPS verloren wurde.
Das Paket kam an als hätte man damit Fussball gespielt , war auch irgendwie anders verpackt wie ich es von dem Hersteller aus England kenne.
Letztendlich kam wenigstens alles an.
Und der Grund für meine Bewertung jetzt ? Ganz einfach , wer mir 2 mal die Woche eine Email schickt ich solle den letzten sehr komisch gelaufenen Versand doch bitte bewerten kriegt eine
Hi,
Many thanks for your feedback.
I'm sorry that you have encountered some issues whilst receiving goods to our address and shipping them to Germany.
First of all I see that there was an iniital issue with the goods that you were shipping, we suspected that the product contained nicotine which is prohibited for carriage on our services however after you clarified with the seller that this was not the case the parcel was released for onward shipping.
Unfortunately you then encountered some issues with the export of your parcel, since Brexit there has been a continuous backlog of the clearance of goods in Germany, looking at the interaction with UPS it seems the communication from them has not been clear which delayed the shipment longer than expected.
I know the delay must have been very frustrating for you however please be assured that we always do our very best to work with our couriers to resolve issues like this however sometimes when customs are involved it takes longer than expected.
I hope this won't deter you from using our servies again in the future, however when you communicate with our Customers Services team and the enquiry is lengthy, there may be a number of agents who become involved with the enquiry.
Please feel free to contact customer services at any point, they are here to help our customers and pride themselves on offering the best support possible for our customers.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you have encountered some issues whilst receiving goods to our address and shipping them to Germany.
First of all I see that there was an iniital issue with the goods that you were shipping, we suspected that the product contained nicotine which is prohibited for carriage on our services however after you clarified with the seller that this was not the case the parcel was released for onward shipping.
Unfortunately you then encountered some issues with the export of your parcel, since Brexit there has been a continuous backlog of the clearance of goods in Germany, looking at the interaction with UPS it seems the communication from them has not been clear which delayed the shipment longer than expected.
I know the delay must have been very frustrating for you however please be assured that we always do our very best to work with our couriers to resolve issues like this however sometimes when customs are involved it takes longer than expected.
I hope this won't deter you from using our servies again in the future, however when you communicate with our Customers Services team and the enquiry is lengthy, there may be a number of agents who become involved with the enquiry.
Please feel free to contact customer services at any point, they are here to help our customers and pride themselves on offering the best support possible for our customers.
Kind regards,
Tracy.
Verified Customer
20 August 2021
UPS Standard Single
VC
Forward2me did a great job! Unfortunately the shipping via UPS took over 2 month even tough the package was small and papers where attached to box. I wouldn't recommend sending parts via UPS from GB to Germany.
Hi,
Many thanks for your feedback.
I'm pleased to hear that forward2me did a great job however the delivery took some time, I know this must have been frustrating for you.
I believe there is a huge backlog with customs clearance in Germany over the past few months which is related to the increase of customs clearances since Brexit. Hopefully this situation will improve soon.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that forward2me did a great job however the delivery took some time, I know this must have been frustrating for you.
I believe there is a huge backlog with customs clearance in Germany over the past few months which is related to the increase of customs clearances since Brexit. Hopefully this situation will improve soon.
Kind regards,
Tracy.
Badr Al Sharif
20 August 2021
DHL Express Worldwide
BAS
Excellent service and quick shipping
Verified Customer
20 August 2021
UPS Express Saver
VC
Great forwarding service so far. Second time using them. Informative, fast, precise.
Anton Babadjanov
20 August 2021
DHL Express Worldwide
AB
Really fast shipping to the US. Straightforward user experience. Responsive staff.
Roderick Drobinski
20 August 2021
DHL Express Worldwide
RD
I ordered Cadbury's chocolates which were melted and degraded by the time they got to me. I think the responsiveness was great and they answered questions along the transport promptly. I can't tell if it was the carrier they chose or if they didn't get the appropriate carrier to make sure they got to me in good condition
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are happy with the customer service we provided you however sorry to hear that your chocolate arrived in poor condition. I know this must be disappointing however I'm afraid we don't currently offer any courier service at the moment that can offer us a temperature controlled service.
I do however appreciate your feedback and as a company we will certainly look to find a resolution for shipping this kind of product.
I hope this won't deter you from using our services again in the future and hope to help
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are happy with the customer service we provided you however sorry to hear that your chocolate arrived in poor condition. I know this must be disappointing however I'm afraid we don't currently offer any courier service at the moment that can offer us a temperature controlled service.
I do however appreciate your feedback and as a company we will certainly look to find a resolution for shipping this kind of product.
I hope this won't deter you from using our services again in the future and hope to help
Kind regards,
Tracy.
Verified Customer
19 August 2021
DHL Express Worldwide
VC
Surprisingly good, wasn’t expecting to receive my goods given the current situation in Germany, regarding the environmental disaster there at the current time. So I’m very grateful.
Taffy Chijara
19 August 2021
UPS Express Saver
TC
They kept me informed of every process
Alonso Rodriguez Artiles
19 August 2021
FedEx International Priority
ARA
Excelent service
Verified Customer
18 August 2021
FedEx International Economy
VC
As usual packed properly thanks to Alex another satisfied customer here. Thanks.
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Having never used a forwarding service before I was worried but all my worries were put at ease. The process was simple and very efficient and I received my products in excellent condition and had no troubles at all. Cheers!
Verified Customer
18 August 2021
FedEx International Economy
VC
Fast shipping!
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Great communication. They are professional which provide excellent service. Shipped same day after payment. Coupled with DHL service to Singapore, it was seamless. Another happy customer.
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Great reshipping company with very competitive rates! I have been using them for a while and never disappoint on the fast service they provide
Verified Customer
18 August 2021
DHL Express Worldwide
VC
Fast secure delivery
Verified Customer
17 August 2021
DHL Express Worldwide
VC
Forward2me has been a wonderful service for us in the U.S. who want to have merchandise sent to us when a company will not ship. We have used the service for over two years now without complaint. We always choose DHL whenever available and are glad that forward2me works with them because our packages always arrive safely and very quickly. Thank you, forward2me!
Verified Customer
17 August 2021
DHL Express Worldwide
VC
No privacy! What the product is and all the contents are written on the box.
HI,
Many thanks for your feedback.
I'm really sorry that you are unhappy that the contents of the package are showing on the outside of the package, unfortunately we have no way in removing the description, it is a requirement from our couriers to add a description of the goods on the shipping label. This information is also included on the commercial invoice for customs clearance.
Please be assured that we do ensure all customers packages are shipped in courier shipping bags and boxes where possible however we have no control over the information required on the shipping label.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that you are unhappy that the contents of the package are showing on the outside of the package, unfortunately we have no way in removing the description, it is a requirement from our couriers to add a description of the goods on the shipping label. This information is also included on the commercial invoice for customs clearance.
Please be assured that we do ensure all customers packages are shipped in courier shipping bags and boxes where possible however we have no control over the information required on the shipping label.
Kind regards,
Tracy.
Sarah Baeshin
17 August 2021
FedEx International Economy
SB
The team in customer service are very helpful and respond instantly to my inquiries.
Verified Customer
17 August 2021
DHL Express Worldwide
VC
One of the best forwarding companies I have used.
Verified Customer
17 August 2021
DHL Economy Select
VC
A bit expensive shipping, but great customer-service.
Verified Customer
17 August 2021
DHL Express Worldwide
VC
Excellent! Will use again.
Verified Customer
17 August 2021
DHL Economy Select
VC
Jag använde den angivna adressen men då kom paketet inte fram. Efter kontakt med avsändaren och f2m så angavs delvis annan adress och först då gick det att skicka paket via er.
Hi,
Many thanks for your feedback.
I'm sorry to hear that there was an issue with the address when you received a parcel to our German warehouse.
I can see from the correspondence that you had entered the address correctly, however there had been an issue with the courier delivering to the address and the parcel was returned to the sender.
Additional signage has now been added at the warehouse and we have spoken to DHL who was the courier in question to ensure that their drivers are able to locate the address when delivering parcels.
Due to this being a new location it can take a little time for couriers to recognise the address format however the issue now seems to have been resolved and there should be no issue with deliveries.
I hope this won't deter you from using this address again, I see that you are based within the EU and this address enables our customers to purchase goods within the EU and ship within the free trade area.
Please contact our Customer Services at any time if you have any further questions.
Kind regards,
Tracy
Many thanks for your feedback.
I'm sorry to hear that there was an issue with the address when you received a parcel to our German warehouse.
I can see from the correspondence that you had entered the address correctly, however there had been an issue with the courier delivering to the address and the parcel was returned to the sender.
Additional signage has now been added at the warehouse and we have spoken to DHL who was the courier in question to ensure that their drivers are able to locate the address when delivering parcels.
Due to this being a new location it can take a little time for couriers to recognise the address format however the issue now seems to have been resolved and there should be no issue with deliveries.
I hope this won't deter you from using this address again, I see that you are based within the EU and this address enables our customers to purchase goods within the EU and ship within the free trade area.
Please contact our Customer Services at any time if you have any further questions.
Kind regards,
Tracy
Nick Dexter
17 August 2021
FedEx International Economy
ND
Good communication and fast delivery.
Verified Customer
17 August 2021
DHL Express Worldwide
VC
Handling & shipping was fast. Everything alright.
Wahyono 325
17 August 2021
DHL Express Worldwide
W3
Tolong mudahkan saya saat mau mengirim barang ke alamat saya
Dinuwan Senaratne
16 August 2021
UPS Express Saver
DS
Great service. Had to contact customer care as my package was not of regular price, they were swift to respond and actioned on all my requests.
Only room for improvement: better shipping rates.
Only room for improvement: better shipping rates.
Kamal Ali
16 August 2021
DHL Express Worldwide
KA
My experience with forward2me is very good. Thank you to the site team, especially Mr./Ms. Kat, for helping me complete my transactions. I also thank the site for its credibility.
Kamal Ali
Kamal Ali
Mandy D
16 August 2021
DHL Express Worldwide
MD
Super fast, got my item right away and tracking was great. It was a little pricey, but I’ve never shipped from over seas before so I didn’t know what to expect. Either way, great, reliable service.
Verified Customer
16 August 2021
DHL Express Worldwide
VC
Perfect experience
sissy53
16 August 2021
DHL Express Worldwide
S
I have used Forward2me for a number of years and have found them to be efficient in the processing of a package. My packages have been processed on the day they have arrived in my suite, once I have uploaded my invoices. Would recommend Forward2me as a freight forwarder.
Annette Grassman
15 August 2021
DHL Express Worldwide
AG
Should send all crocs in boxes.
alessandro carniel
15 August 2021
DHL Economy Select
AC
Fast and exentensive answer. ++!
Sork
15 August 2021
DHL Express Worldwide
S
Detta är en mycket värdefull tjänst som jag använt ett flertal gånger, bland annat för att köpa varor från Apple som bara finns i UK.
Ben Ng
15 August 2021
UPS Express Saver
BN
Super helpful and responsive
Verified Customer
15 August 2021
DHL Express Worldwide
VC
何も問題なく、スムーズに取引できました。あとは日本語対応をしてもらえれば完璧です。
Verified Customer
15 August 2021
FedEx International Economy
VC
I am very happy to deal with you and the speed of response, and I wish you success and success
m-ember jando
15 August 2021
DHL Express Worldwide
MJ
This company never disappoints me
I have used them many times and I've had nothing but exceptional service. Good job guys
I have used them many times and I've had nothing but exceptional service. Good job guys
Finn Langeberg Rasmussen
14 August 2021
DHL Economy Select
FLR
Det virker som det skal.
Maria Isabel Fustero Bernad
14 August 2021
DHL Economy Select
MIF
Nessuna trasparenza. Dopo che ho pagato il servizio, ho dovuto pagare più del doppio per la dogana senza essere stata avvertita. Non userò più questo servizio. Il servizio al cliente non dà nessuna soddisfazione.
Verified Customer
14 August 2021
DHL Express Worldwide
VC
Dead simple to use. Reasonable fees
Adriana Connell
14 August 2021
DHL Express Worldwide
AC
Literally the best forwarding company! Helped me when I had no idea what to do, and the customer service is A-1!! I was skeptical from reviews, but idk what those people are talking about. It’s a little pricey, but I keep using them, because it’s worth it and I trust them!
Verified Customer
13 August 2021
DHL Express Worldwide
VC
I had an awful experience with this company. I probably sent them 50 emails as there were so many issues. From logging in problems to the delivery. I was told I would be charged £14 for the replacing option instead I was charged £16. I was also told some items I had was dangerous, only for them to tell one item was dangerous as it was a nail polish remover which I understand. But the confusion between the warehouse and the customer service team delayed the delivery which I needed urgently some of it around whether a lotion was considered dangerous and another about the package they recieved been open. I waited 2 or 3 days for someone to come back to me but eventually I just asked for the item to be shipped anyways. Customer service reps also dont respond when they cant answer a query. I had several unanswered emails and WhatsApp messages. But then the email requests were put under one request and still went unanswered until I sent a few chasers. My delivery was initially sent via FedEx even though I asked for it to be sent via DHL as i put down a DHL delivery address. Luckily I eventually got the shipment but the repacking option didnt really help as the weight of the items separately was still used as the final weight so I don't even think they reweigh it after repacking. I read so many negative reviews but thought maybe those individuals were just being difficult but found it to be a negative experience and would suggest that you look at a different reshipping company.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues whilst using our service.
I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack.
I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible.
I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible.
I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time.
I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones.
Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you have encountered some issues whilst using our service.
I see first of all that there was an issue with your shipping address, this was resolved however we then discovered an item classsed as dangerous goods was located in your package on repack.
I do apololgise that some processes took a little time to resolve however customer services aren't based in the warehouse and need time to communicate with them to action your requests. I know this can be frustrating for the customer however please be assured that we always do our very best to action requests as quickly as possible.
I see you have mentioned that you have emailed and sent messages in whatsapp, sometimes this can confuse matters as different agents take on the queries and this slows down the process. It is always best to keep to one communication channel to ensure that your queries are dealt with as swiftly as possible.
I'm sorry that repacking your goods did not save any money on shipping however the service does also aim to ensure your goods are safe and secure for international shipping and I see on a positive note that your shipment arrived on time.
I hope this will not deter you from using our services again in the future, I know you say you have seen some negative reviews on our site, I admit things don't always go right for the customer however we do have many more positive reviews than negative ones.
Please feel free to contact me directly at info@forward2me.com if you have any further questions relating to my reply and I will be happy to respond to you.
Kind regards,
Tracy.