Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Thomas Sevik
22 December 2020
DHL Express Worldwide
Shi Qiu
22 December 2020
UPS Express Saver
SQ
One candle glass is broken
Hi,
Many thanks for your feedback however I'm sorry to hear that your shipment has arrived and one of the items are broken.
I see that the delivery was made on 07.12.20 however we don't appear to have received an email from you regarding the broken item. We rely on customers contacting us within 24 hours to advise us of any damages to shipments so we can then contact our couriers to open a claim.
Unfortunately you have left the report via this review too late for us to submit a claim with the courier however if you could provide us with a photograph of the broken item, how the goods had been packaged and any damage to the exterior part of the box, we can then investigate this fully within our own team to see if we could have handled the shipment better?
We hope to hear from you soon so we can look to resolve this matter for you.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that your shipment has arrived and one of the items are broken.
I see that the delivery was made on 07.12.20 however we don't appear to have received an email from you regarding the broken item. We rely on customers contacting us within 24 hours to advise us of any damages to shipments so we can then contact our couriers to open a claim.
Unfortunately you have left the report via this review too late for us to submit a claim with the courier however if you could provide us with a photograph of the broken item, how the goods had been packaged and any damage to the exterior part of the box, we can then investigate this fully within our own team to see if we could have handled the shipment better?
We hope to hear from you soon so we can look to resolve this matter for you.
Kind Regards,
Tracy.
Brad Silvia
21 December 2020
DHL Express Worldwide
BS
I received my package within 3 days (including the weekend) and just a week before Christmas during this hectic pandemic, too! Excellent service!
Tamara Golohvost
21 December 2020
DHL Express Worldwide
TG
A bet expensive
Marwan Al-Ansari
21 December 2020
DHL Express Worldwide
MA
Excellent service
Alex Moss
21 December 2020
DHL Express Worldwide
AM
The postage for a small toy was 3x the cost of the toy.
Hi,
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you are unhappy with the cost of shipping your item.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your although your package was light, the actual volumetric weight was 5.6 kg so the cost of shipping was based on the higher volumetric weight rather than the actual weight.
I also noticed that you have not taken advantage of our combine and repack service, many of our customers submit a request for this service if the volume of their parcel is higher than the actual weight, often due to retailers in the UK shipping in larger boxes than necessary, the parcel can be reduced in size to save on overall costs when shipping.
Another way of making a saving is taking advantage of our free 30 day storage period, many customers collate a number of parcels within this period and collate them into one shipment to obtain the maximum value for shipping.
Finally the cost of shipping does also include our service, we offer a free UK address, accept, process, store your parcel until you are ready for shipping and prepare the goods for dispatch, this includes any export paperwork required for shipping. We cannot compete with many UK retailers who ship overseas, they cover their costs with the sale of the goods however forward2me offer a service only so this is included in the final shipping price.
I hope this all helps explain how costs are calculated and the services we offer however if you have any further questions please don't hesitate to get in touch and we will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to provide us with your feedback however I'm sorry to hear that you are unhappy with the cost of shipping your item.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see that your although your package was light, the actual volumetric weight was 5.6 kg so the cost of shipping was based on the higher volumetric weight rather than the actual weight.
I also noticed that you have not taken advantage of our combine and repack service, many of our customers submit a request for this service if the volume of their parcel is higher than the actual weight, often due to retailers in the UK shipping in larger boxes than necessary, the parcel can be reduced in size to save on overall costs when shipping.
Another way of making a saving is taking advantage of our free 30 day storage period, many customers collate a number of parcels within this period and collate them into one shipment to obtain the maximum value for shipping.
Finally the cost of shipping does also include our service, we offer a free UK address, accept, process, store your parcel until you are ready for shipping and prepare the goods for dispatch, this includes any export paperwork required for shipping. We cannot compete with many UK retailers who ship overseas, they cover their costs with the sale of the goods however forward2me offer a service only so this is included in the final shipping price.
I hope this all helps explain how costs are calculated and the services we offer however if you have any further questions please don't hesitate to get in touch and we will be happy to assist you.
Kind Regards,
Tracy.
Verified Customer
20 December 2020
DHL Express Worldwide
VC
I've have used forward2me a couple of times in the past and never had any issues. The customer support is quick to provide feedback. Couldn't be more happy.
Verified Customer
20 December 2020
DHL Express Worldwide
VC
Because it all worked well. There could be some improvements to make the site easier. Amazon did not agree with your address, changing Preston but their delivery worked to this address.
Verified Customer
20 December 2020
DHL Economy Select
VC
Servizio rapido, preciso ed economico.
Verified Customer
20 December 2020
DHL Economy Select
VC
Schnell und unkompliziert trotz Vorweihnachtszeit. Der Versand war gefühlt etwas teuer (Lieferung von Alkohol nach Deutschland), aber für den guten Service absolut angemessen.
Mustafa Hamed
20 December 2020
DHL Express Worldwide
MH
Best of the best!
Verified Customer
19 December 2020
DHL Economy Select
VC
Viel zu teuer, auch für kleine Pakete.
Hi there,
Many thanks for your comments.
We are sorry to hear you are dissatisfied with the cost of shipping on this occasion.
I can see you have processed one recent shipment through our services from our Germany warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
Our shipping rates from our UK warehouse are more competitive for international shipping, than our partner warehouses such as Germany, Guernsey and Japan. This is mainly due to the volume of packages not being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. We have checked our shipping rates for Germany, against other active forwarding agents, within Germany, and we are very satisfied that our prices are on par with the current rates and cost of shipping from Germany.
I hope this helps you further and answers your concerns.
We do hope this matter does not deter you from using our services in the future and we hope you consider amending your current rating based on the information we have provided you.
Please do email in to us if you have any more questions or concerns and we would be more than happy to assist you.
Kind RegardsHayley
Many thanks for your comments.
We are sorry to hear you are dissatisfied with the cost of shipping on this occasion.
I can see you have processed one recent shipment through our services from our Germany warehouse.Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
Our shipping rates from our UK warehouse are more competitive for international shipping, than our partner warehouses such as Germany, Guernsey and Japan. This is mainly due to the volume of packages not being high enough to get a variable rate or other alternative courier options for international shipping, besides the DHL courier services. We have checked our shipping rates for Germany, against other active forwarding agents, within Germany, and we are very satisfied that our prices are on par with the current rates and cost of shipping from Germany.
I hope this helps you further and answers your concerns.
We do hope this matter does not deter you from using our services in the future and we hope you consider amending your current rating based on the information we have provided you.
Please do email in to us if you have any more questions or concerns and we would be more than happy to assist you.
Kind RegardsHayley
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Fast en reliable. As allways.
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Usual great service, super fast shipping, safe packaging.
August Columbo
19 December 2020
DPD Classic
AC
good service, gentle operators, fast answering
Anthony mitchell
19 December 2020
UPS Express Saver
AM
Helped me revive my account( linked to old email,long gone) A few steps later I was up and running. My parcel arriving a few days later!
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Very good service..i recommend it..
Verified Customer
19 December 2020
DHL Economy Select
VC
Customer service and package handling was perfect!
Verified Customer
19 December 2020
DPD Classic
VC
Shipping fees became insanely expensive. £35 to ship a 2kg package the size of a shoe box from UK to Spain. The real cost is less than £10. I won't use them anymore
Hi,
Many thanks for taking the time to review our services however I'm disappointed to hear that you found the cost of this service too expensive.
We do check our prices with our competitors on a regular basis and found that we are very competitive for the service we offer. We are different from large retailers who offer shipping at either cost or a loss in some cases, these retailers cover their processing costs with the sale of the product.
Forward2me offer a full service, we offer a UK address for you to receive your goods from retailers, we accept your parcels, process them to your account, store then until you are ready for shipping, pick and prepare them for shipping and produce any export paperwork require for shipping. We also provide premium door to door services with full customer support for tracked deliveries from the receipt of your goods to delivery in your home country.
I hope this helps explain what is included in the fee paid, we feel we offer value for money and hope you will look to use our services again in the future. Many of our customers take advantage of our free 30 day storage period to collate a number of parcels in their account to ensure that they obtain maximum value for shipping.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services however I'm disappointed to hear that you found the cost of this service too expensive.
We do check our prices with our competitors on a regular basis and found that we are very competitive for the service we offer. We are different from large retailers who offer shipping at either cost or a loss in some cases, these retailers cover their processing costs with the sale of the product.
Forward2me offer a full service, we offer a UK address for you to receive your goods from retailers, we accept your parcels, process them to your account, store then until you are ready for shipping, pick and prepare them for shipping and produce any export paperwork require for shipping. We also provide premium door to door services with full customer support for tracked deliveries from the receipt of your goods to delivery in your home country.
I hope this helps explain what is included in the fee paid, we feel we offer value for money and hope you will look to use our services again in the future. Many of our customers take advantage of our free 30 day storage period to collate a number of parcels in their account to ensure that they obtain maximum value for shipping.
Kind Regards,
Tracy.
Verified Customer
19 December 2020
DHL Express Worldwide
VC
Perfect and quick service, recommended.
Layla Aloraini
18 December 2020
DHL Domestic Express
LA
They refused to ship my scooter to my country
Hannes Björnsson
18 December 2020
DHL Express Worldwide
HB
Complicated and very expensive. Completely unnecessary repackaging and weight claim much higher than from original sender.
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we offer.
I see that the contents of your shipment was alcohol, we do need to follow a different process for these types of shipments as we require approval for shipping with the courier. When shipping alcohol customers are asked to contact Customer Service so we can check that we can ship the alcohol legally to your country, then have the goods repacked so they are safe for international transit.
I'm sorry if this process took a little longer than you expected and you found the process complicated however we need to always ensure that we comply with the courier regulations before going ahead with shipping. It's disappointed that you felt that we overpacked the goods but we need to comply with the couriers guidelines on repacking, if we don't they would hold us responsible for any breakages.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. When alcohol is repacked this can mean that the parcel increases in size which can also make shipping costs higher however our main aim is to ensure that the goods are received in good condition.
I hope this helps explain our procedures for packing and shipping alcohol however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service we offer.
I see that the contents of your shipment was alcohol, we do need to follow a different process for these types of shipments as we require approval for shipping with the courier. When shipping alcohol customers are asked to contact Customer Service so we can check that we can ship the alcohol legally to your country, then have the goods repacked so they are safe for international transit.
I'm sorry if this process took a little longer than you expected and you found the process complicated however we need to always ensure that we comply with the courier regulations before going ahead with shipping. It's disappointed that you felt that we overpacked the goods but we need to comply with the couriers guidelines on repacking, if we don't they would hold us responsible for any breakages.
Shipping costs are calculated on the amount of space the shipment takes up in transit, this is called the volumetric weight. When alcohol is repacked this can mean that the parcel increases in size which can also make shipping costs higher however our main aim is to ensure that the goods are received in good condition.
I hope this helps explain our procedures for packing and shipping alcohol however if you have any further questions please don't hesitate to get in touch.
Kind Regards,
Tracy.
Matz Järnström
18 December 2020
UPS Standard Single
MJ
Goods Sender missed to mark the shipment with my address reference number, but the Forward2Me team helped out to localize it and replied to my support questions really fast, in spite of peak period and times of pandemic. Thanks a lot and Merry Christmas!
June Weir
18 December 2020
DHL Express Worldwide
JW
Very helpful customer service. Parcel arrived quickly and in good order. Have used this company on several occasions and will continue to do so
Verified Customer
18 December 2020
DPD Classic
VC
went smoothly
Gitte Elmegaard
18 December 2020
DHL Express Worldwide
GE
Very fast and efficient service
Fatima Al Ojaili
18 December 2020
DHL Express Worldwide
FAO
Too complicated and too many steps compared to other sites. And take longer time to go through all the process
Hi,
Many thanks for your feedback however I'm sorry to see that you have found the process complicated.
I will contact you shortly to see how we can help going forward to ensure that the process is smoother for you.
Kind Regards,
Tracy.
Many thanks for your feedback however I'm sorry to see that you have found the process complicated.
I will contact you shortly to see how we can help going forward to ensure that the process is smoother for you.
Kind Regards,
Tracy.
Verified Customer
18 December 2020
DHL Express Worldwide
VC
Good service
I like them
fast submitted
I like them
fast submitted
Verified Customer
18 December 2020
UPS Express Saver
VC
Very very good
Hi,
Many thanks for your great feedback, I'm pleased to hear you are happy with the service and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Many thanks for your great feedback, I'm pleased to hear you are happy with the service and look forward to helping you ship again soon.
Kind Regards,
Tracy.
Diego F.
18 December 2020
DHL Express Worldwide
DF
El envió fue realizado en el mismo día y en 4 dias el paquete llego a Argentina en excelente estado.
Verified Customer
17 December 2020
DHL Express Worldwide
VC
Great service and prompt responses, with excellent communication overall. Thanks!
Verified Customer
17 December 2020
DHL Economy Select
VC
All went to plan. Thanks
Bertil Holmberg
17 December 2020
DHL Express Worldwide
BH
F2M ger mig möjlighet att handla från Apple UK vilket kan vara mycket värdefullt.
Aleksandra Szweblik
17 December 2020
TNT Economy Express
AS
All good. Thanks
Ming W
17 December 2020
DHL Express Worldwide
MW
Pretty fast. Receive from Amazon uk and sent out just within 1day.
Juan Castillo
16 December 2020
DHL Express Worldwide
JC
Safe and reliable! Service is always top notch, shipping is super fast, and prices are very fair. Highly recommend to anyone looking to shop overseas.
Andreas Bracke
16 December 2020
DPD Classic
AB
Schnelle Abwicklung und Weiterversand! Leider etwas teuer!
Verified Customer
16 December 2020
DHL Economy Select
VC
Well packed, good service .
Ragnar Vilhjalmsson
16 December 2020
DHL Express Worldwide
RV
I was very pleased with the service. It took me a while to figure out how the website worked. But after that everything went well. I will definitely use your service again.
Hirotaka Yata
16 December 2020
UPS Express Saver
HY
The Box was damaged. The inside was ok. I would like you to take the invoice out from the box before you sending. Thank you for your help.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your box arrived damaged however pleased that the goods inside were undamaged. I see that you did not take advantage of our combine and repack service and the goods have been shipped out in the original shipping box. We do offer the combine and repack service before shipping, this service both helps with ensuring your goods are packaged as securely as possible and helps reduce the package removing any excess volume so you obtain the maximum value for shipping.
We are happy to remove invoices at request and have made a note of this on your account for our team to action this on arrival of your goods however if an invoice is present we do add this value to the package for shipping as the true value of the goods is required for customs purposes.
I hope this information helps going forward however if you require any further assistance from our Customer Service team when you next ship please feel free to contact us at info@forward2me.com.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your box arrived damaged however pleased that the goods inside were undamaged. I see that you did not take advantage of our combine and repack service and the goods have been shipped out in the original shipping box. We do offer the combine and repack service before shipping, this service both helps with ensuring your goods are packaged as securely as possible and helps reduce the package removing any excess volume so you obtain the maximum value for shipping.
We are happy to remove invoices at request and have made a note of this on your account for our team to action this on arrival of your goods however if an invoice is present we do add this value to the package for shipping as the true value of the goods is required for customs purposes.
I hope this information helps going forward however if you require any further assistance from our Customer Service team when you next ship please feel free to contact us at info@forward2me.com.
Kind Regards,
Tracy.
Verified Customer
16 December 2020
TNT Economy Express
VC
Good service the price is more then others
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy with the service we offer however you found the cost of shipping more than our competitors.
Please be assured that we do work with our couriers on a regular basis to ensure that we offer the best value for our customers however we are unable to compete with other companies who either sell products, these companies often provide shipping at cost or at a loss seeing as their costs are covered with the sale of the goods, sometimes our competitors also charge a monthly or annual fee.
The cost of shipping includes the full service we offer, the use of the address, the acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping. Using the address is free of charge and we offer 30 days free storage to give our customers time to collate a number of orders and ship together obtain the maximum value for shipping.
We do feel we offer a premium service both with our fully tracked door to door services and the support our Customer Service team provides customers from the receipt of the goods to the delivery via a tracked service.
I do hope you will continue to use our services and if you have any further questions please feel free to contact our Customer Services team at any time and they will be happy to assist you.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you are happy with the service we offer however you found the cost of shipping more than our competitors.
Please be assured that we do work with our couriers on a regular basis to ensure that we offer the best value for our customers however we are unable to compete with other companies who either sell products, these companies often provide shipping at cost or at a loss seeing as their costs are covered with the sale of the goods, sometimes our competitors also charge a monthly or annual fee.
The cost of shipping includes the full service we offer, the use of the address, the acceptance, processing, storing and dispatch of your goods including any export paperwork required for shipping. Using the address is free of charge and we offer 30 days free storage to give our customers time to collate a number of orders and ship together obtain the maximum value for shipping.
We do feel we offer a premium service both with our fully tracked door to door services and the support our Customer Service team provides customers from the receipt of the goods to the delivery via a tracked service.
I do hope you will continue to use our services and if you have any further questions please feel free to contact our Customer Services team at any time and they will be happy to assist you.
Kind Regards,
Tracy.
Michael Colson
16 December 2020
DHL Express Worldwide
MC
I used the re-packing service, which is an absolute must for over sea's shipments, was very well done. The items were most secure. Delivery was as promised with no delays, which I expected with the COVID 19 global problems. Queries with delivered items to them were answered promptly and sorted in like manner.
Verified Customer
16 December 2020
DHL Express Worldwide
VC
Overall good, but it took several days of back and forth with the agents to get my item repackaged and forwarded. It arrived broken, but seemed well packaged, so I didn’t follow up and plan to fix it myself.
Hi,
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Many thanks for taking the time to review our services.
I'm pleased to hear that you found our service overall good however it did take a little time to repack your goods for shipping and the item arrived broken. It does take a little time to organise repacks as these type of requests are done in order of receipt and we always
I know it must have been disappointing to receive your item damaged however I'm pleased to hear that you were able to fix the damage. These situations are very difficult when we have done all we can to ensure that the goods are packed securely for international transit and we are pleased that you feel we packed your goods well.
I hope you will look to use our service again in 2021 and please contact our Customer Services if you require any assistance with your shipments.
Kind Regards,
Tracy.
Giselle Zuniga
16 December 2020
DHL Express Worldwide
GZ
I was hesitant to try this service but I’m so glad i did!! It was so worth it. My item arrived in less than a week and in perfect condition and so thoughtfully packaged.
Ali Arsalan
16 December 2020
DHL Express Worldwide
AA
Highly overpriced
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel our service is overpriced, we do pride ourselves on offering the best service possible alongside value for money shipping.
The price paid for shipping not only includes the transit costs but also the use of the address, the acceptance, processing, storing, preparation for shipping and any export documentation required for export. We offer full customer support from the receipt of your parcel until delivery for all tracked services.
I hope this helps explain what is included in the fee, I'm afraid we can't compete with larger retailer sites who offer cheap shipping, these sites cover their costs in the sale of the products, due to forward2me offering a service we need to cover the cost of the service in the final shipping fee.
We also offer an account free of charge and don't add a monthly or annual fee like some of our competitors. A free storage period is also offered up to 30 days to allow customers to collate goods in our warehouse so they can obtain the maximum value for shipping.
I hope this information all helps to clarify how we calculate our shipping costs, we do work with our couriers on a regular basis to ensure that we can offer our customers the best possible shipping prices however due to the pandemic situation many budget couriers have been unable to offer a lower priced shipping options this year due to the lack of air space. We are hoping these services will get up and running again in 2021 and we can then offer a more varied courier option.
Kind Regards,
Tracy.
Isaac Monsivaiz
16 December 2020
DHL Express Worldwide
IM
This process was fast and so easy. I’m grateful for this service to get limited edition perfume.
Lerato Mahanuke
15 December 2020
DHL Express Worldwide
LM
Turn around time is good
Oto Luksa
15 December 2020
DHL Economy Select
OL
I've been using Forward2Me for more than four years now, and I've always been happy with the service that they provide. I have to say that in some ways it got a little worse (the photos of each received package that they used to automatically provide, and don't anymore, were sometimes really useful for identifying parcels with no tracking info), but in others it got better. The fact that they opened new warehouses in other countries means that, as a EU citizen, I'll be able to continue using their services even in the post-Brexit era, since shopping in the UK will cease being viable for me come January 1, 2021.
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
It's also worth noting that their customer service has always been very helpful, in the rare few times that I needed to contact them. My last interaction with them was a bit more than a month ago, and I have to give a shout-out to Aimee, who was a joy to deal with!
Keijo Lehikoinen
15 December 2020
DHL Economy Select
KL
Great service!
Anne-Marie Dheere
15 December 2020
UPS Express Saver
AD
Exceptional service as expected and value for money. Would highly recommend this service to friends and family. In a chaotic world it’s a relief to know when to expect ones parcel.
Many thanks for taking the time to review our services however I'm sorry that shipping to the tax free warehouse was not cost effective for you on this occasion.
We do always advise that customers check our pricing page at all warehouses to compare shipping prices for shipping from different addresses. Guernsey is a small island with limited infrastructure so costs do tend to be a little higher than when shipping from mainland UK.
When purchasing goods for delivery to the tax free warehouse you need to consider the amount of vat refunded compared to the cost of shipping from this facility to ensure that you obtain the maximum value for shipping. The address is mainly aimed at receiving high value goods where the saving on vat is cost effective overall for the customer.
I hope this helps explain the Guernsey warehouse further however if you have any other questions please feel free to contact our Customer Service team at any point and we will be happy to assist you.
Kind Regards,
Tracy.