Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
09 September 2021
DHL Economy Select
Verified Customer
09 September 2021
DHL Express Worldwide
VC
Extremely expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the shipping price for forwarding your goods to Australia from the UK. However I do have some suggestions that may help make using our services more cost effective.
I see that this was your first shipment with us and you did not take advantage of our combine and repack service. Many of our customers take advantage of our 30 day free storage period, purchasing from different retailers and once all the parcels have arrived arrange for them to be repacked together as efficiently as possible.
Shipping fees are based on the amount of space the shipment takes up in transit, this is called the volumetric weight. It is only when the actual weight of the goods is higher than the volumetric weight that the shipping fees are based on the actual weight.
Your shipment shows that the actual weight of the goods was 1.82 kg however the volumetric weight was 8.28 kg. It is possible that if you have chosen the combine and repack option we may have reduced the size (volumetric weight) of your package which may have significantly reduced the cost of shipping.
Please also take into account that we are not only offering a shipping service, we offer a free address to receive goods to our addresses, we accept, process and store the goods until you are ready for shipping and prepare the export paperwork for the shipment on dispatch.
I hope these suggestions help going forward and you will consider using our services again. Please don't hesitate to contact our Customer Services if you have any questions about the combine and repack option or any other service we offer.
Kind regards,
Tracy.
Tia Shimer
08 September 2021
DHL Express Worldwide
TS
Excellent service! Makes shipping a breeze!
Sigridur Vigfusdottir
08 September 2021
FedEx International Economy
SV
This is a company with incredibly talented staff that are always so helpful. It is rare to find such dedication and professionalism, thank you for all your work.
Verified Customer
08 September 2021
TNT Economy Express
VC
The shipping cost is cheaper when sent in bulk, which is helpful.
Unverified Customer
08 September 2021
Unknown Shipment Details
Require a passport photo to send something and open packages to inspect contents
Verified Customer
08 September 2021
UPS Standard Single
VC
Super easy and quick service
Verified Customer
08 September 2021
FedEx International Economy
VC
It seems Guernsey warehouse is too busy now.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that you were unhappy with the service you were provided in Guernsey. Guernsey is a small island in the Channel Islands just south of the UK, due to their limited infrastructre sometimes due to unforseeable circumstances parcel deliveries can be delayed.
Guernsey have been particularly hit by the covid pandemic, this relates to both their own staff having to self isolate and staff shortages with the couriers and local postal service. Sometimes especially with Guernsey post, parcels can show as delivered however the signature given often relates to the delivery to the postal service and not our warehouse. I know this can be confusing and frustrating for customers especially if they are looking to re-ship their goods as quickly as possible.
Please be assured that the Guernsey team are dedicated to our customers, once the restrictions of the covid pandemic lift the service should become smoother and deliveries quicker so our customers can continue to benefit from the tax free saving on the vat paid on goods purchased from the UK.
I hope the delay you encountered won't deter you from using this facility again in the future however if you have any concerns or further questions please feel free to contact our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that you were unhappy with the service you were provided in Guernsey. Guernsey is a small island in the Channel Islands just south of the UK, due to their limited infrastructre sometimes due to unforseeable circumstances parcel deliveries can be delayed.
Guernsey have been particularly hit by the covid pandemic, this relates to both their own staff having to self isolate and staff shortages with the couriers and local postal service. Sometimes especially with Guernsey post, parcels can show as delivered however the signature given often relates to the delivery to the postal service and not our warehouse. I know this can be confusing and frustrating for customers especially if they are looking to re-ship their goods as quickly as possible.
Please be assured that the Guernsey team are dedicated to our customers, once the restrictions of the covid pandemic lift the service should become smoother and deliveries quicker so our customers can continue to benefit from the tax free saving on the vat paid on goods purchased from the UK.
I hope the delay you encountered won't deter you from using this facility again in the future however if you have any concerns or further questions please feel free to contact our Customer Services at info@forward2me.com and they will be very happy to assist you further.
Kind regards,
Tracy.
Deborah Torres Hinaut
08 September 2021
DHL Express Worldwide
DTH
You have an excellent service.
Verified Customer
07 September 2021
FedEx International Priority
VC
Great customer service, good packaging and fast delivery...
Verified Customer
07 September 2021
DHL Express Worldwide
VC
Service was seamless and efficient. I contacted customer support, and the response was fast and solved my issue instantly.
Siavash Javaheri
07 September 2021
DHL Express Worldwide
SJ
Very helpful support staff
Verified Customer
07 September 2021
FedEx International Economy
VC
Yes of course I’ll be back! You guys are awesome!
Naroeun Chhuon
07 September 2021
FedEx International Priority
NC
I strongly recommend this great service.
Ivan Cat
07 September 2021
DHL Express Worldwide
IC
prompt notification when packages arrive to be shipped. sent on to me in a timely manner. the fees are fair, but not exactly cheap, so i recommend combining a couple orders to spread the cost out a bit. will definitely use forward2me again. :)
Verified Customer
07 September 2021
DHL Express Worldwide
VC
Forward2Me is amazing and great service. I’m so happy I found this service to do my shopping outside of the US. The service is simple and easy to use. Best of all it’s free there’s no subscription fee, I just pay for the package to get it ship from the warehouse to my address in the US. I highly recommend Forward2Me
tomohide kamimori
07 September 2021
FedEx International Economy
TK
Great service！
Verified Customer
07 September 2021
FedEx International Economy
VC
以前に比べて配送がかなり早くなりました。
Verified Customer
06 September 2021
FedEx International Economy
VC
speedy and polite
Karl Wieland
06 September 2021
DHL Economy Select
KW
Ausgezeichneter und zuverlässiger Service. Die Termine wurden eingehalten und die Lieferung erfolgte fristgerecht. Somit alles perfekt. Besten Dank!
Verified Customer
06 September 2021
DHL Express Worldwide
VC
Excellent service, answer all of my questions. Shipping was so fast and efficiency. The price are reasonable. I will choose forward2me again.
Verified Customer
06 September 2021
DHL Express Worldwide
VC
Not charge GST for Australia when they're not in Australia.
The parts got here but I had to pay GST on goods, GST on freight and insurance, GST on VAT!! Won't do it again. Would rather go without.
The parts got here but I had to pay GST on goods, GST on freight and insurance, GST on VAT!! Won't do it again. Would rather go without.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy about us charging GST when shipping to Australia however we have no choice but to add GST to the value of the goods.
In July 2018 the Australian Government introduced the payment of GST on all goods under the value of $1000 AUD imported into their country, due to the volume of parcels we ship to Australia, we were obliged to register for collection of GST from our customers on shipping. GST is charged on the value of the goods and the shipping price paid which enables the shipment to clear much quicker on import as the GST has been already charged by the shipper. These payments are then collected from us by the Australian Authorities.
You also mentioned that we are an eBay owned company, this isn't the case, we are a privately owned company and feel that we offer a value for money service regularly working with couriers to ensure that our customers get the best shipping prices possible.
The price of shipping includes a full service from use of the address to receive your goods, acceptance, processing and storing of the goods until you ship and preparation of the export paperwork when shipping.
I hope you will reconsider using our services again in the future, if you have any further questions about the payment of GST please feel free to contact customer services and we will be happy to answer them.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy about us charging GST when shipping to Australia however we have no choice but to add GST to the value of the goods.
In July 2018 the Australian Government introduced the payment of GST on all goods under the value of $1000 AUD imported into their country, due to the volume of parcels we ship to Australia, we were obliged to register for collection of GST from our customers on shipping. GST is charged on the value of the goods and the shipping price paid which enables the shipment to clear much quicker on import as the GST has been already charged by the shipper. These payments are then collected from us by the Australian Authorities.
You also mentioned that we are an eBay owned company, this isn't the case, we are a privately owned company and feel that we offer a value for money service regularly working with couriers to ensure that our customers get the best shipping prices possible.
The price of shipping includes a full service from use of the address to receive your goods, acceptance, processing and storing of the goods until you ship and preparation of the export paperwork when shipping.
I hope you will reconsider using our services again in the future, if you have any further questions about the payment of GST please feel free to contact customer services and we will be happy to answer them.
Kind regards,
Tracy.
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Very fast delivery.. They updated me about the arrival of my parcel quite fast so I can proceed to post it to me very fast too..
Verified Customer
05 September 2021
UPS Express Saver
VC
I was so happy to receive my personalized parcel and all of its contents in perfect condition. I appreciate that this company takes the time to contact me if there are any questions with packaging, and have gone above and beyond to make it right. Thank you
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Really smooth process. A lot easier to use than I thought it would be. Very fast shipping will definitely use again!
Verified Customer
05 September 2021
DHL Express Worldwide
VC
Easy transaction, clear information, fast shipping, all great!
Azrin Ismail Haji Jumat
05 September 2021
FedEx International Economy
AIH
The process is smooth and ship out parcel quickly. I'm impressed with the excellent services provided.
Verified Customer
04 September 2021
DHL Express Worldwide
VC
I would definitely use this service again. I’ve used it twice so far- completely satisfied. I didn’t think the pricing was bad especially considering I wouldn’t have otherwise been able to receive my items without using this service. Unexpectedly fast delivery and reliable tracking!! I would highly recommend!
angela givon
04 September 2021
DHL Express Worldwide
AG
Fabulous service and also customer service.
Verified Customer
03 September 2021
DHL Economy Select
VC
goede service, snelle afhandeling en verzending.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Recommended
Adir Shimoni
03 September 2021
DHL Express Worldwide
AS
Best of the best
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Very fast and reliable..came more quickly than the original timeline!!
Verified Customer
03 September 2021
DHL Economy Select
VC
A great service. They were fast courteous and reliable. I made an error in shipping one time and they stopped to tell me about it instead of just sending it out. Great customer service.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
Fantastic service, this is already my second order that I have had forwarded, and they are so quick to repack and the items arrived perfectly.
Verified Customer
03 September 2021
DHL Express Worldwide
VC
thx thx thx
Verified Customer
02 September 2021
FedEx International Economy
VC
They are very reliable, they ship your packages as soon as you make payments, but the prices for shipping is a bit to stip at times , especially when you are shipping small items, its like you are paying triple your item, but when you want your item what can you do, apart from that everything is good.
Verified Customer
02 September 2021
DHL Express Worldwide
VC
Good Service!
Hanan Alazimee
02 September 2021
FedEx International Economy
HA
♥️Thank you ? for the good service but the shipping is so expensive
Verified Customer
01 September 2021
DHL Express Worldwide
VC
Great service. Arrived quickly and in good state.
Matt
01 September 2021
DHL Express Worldwide
M
Quick, easy and reliable...I'd definitely use Forward2me again.
Anthony Gresk
01 September 2021
DHL Express Worldwide
AG
Shipping is very fast and easy to track. Would definitely recommend this service.
Verified Customer
31 August 2021
DHL Express Worldwide
VC
You’re kept informed every step of the way regarding where your package is from the warehouse until it reaches your doorstep. Convenient and very easy to use for imports from Europe. I trust no other company. They even have addresses for other countries!
Rebacca Boller
31 August 2021
DHL Express Worldwide
RB
Where to even begin….I have been using this service for a while now and I have had a terrible experience . 9 out of 10 deliveries end up with one problem or another. It is a huge pain to deal with customer service going back and forth over email with days between responses. I almost always pay to combine and repack yet only about 25% of the time is there any packing material used or care taken to repack my items. I have had 4 packages lost, one of which was never found. Even when things are clearly damaged due to poor repacking the company has yet to accept any fault in the numerous times this has damaged my products. I would strongly discourage others from using this company based on my experience so far.
Hi,
Many thanks for your feedback.
I'm really sorry to hear that you are unhappy with the service we offer, I see you seem happy with the responses our Customer Services have provided you even giving them a good rating.
I understand that you are receiving a number of second hand items which sometimes arrive with us poorly packaged, some with cosmetic damage. Please be assured that our staff are trained to repack goods so they are safe and secure for international transit however we are unable to be responsible for damage to package before they arrive with us.
I'm sorry to hear some of your packages have been lost, we have a very robust tracking system for packages, they are tracked from the receipt at our door until they are dispatched via the courier. From time to time due to human error we do have some parcels that are misplaced however on the rare occasion that this does happen we would ensure that customers are fully compensated for their loss.
Its disappointing to hear that you are recommending that other customers do not use our service, I see that over the last eight months you have done 26 shipments with us so I'm thinking we have done something right along the way.
I will contact you separately to this review to see if there is anything we can do to help resolve the issues you are experiencing.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear that you are unhappy with the service we offer, I see you seem happy with the responses our Customer Services have provided you even giving them a good rating.
I understand that you are receiving a number of second hand items which sometimes arrive with us poorly packaged, some with cosmetic damage. Please be assured that our staff are trained to repack goods so they are safe and secure for international transit however we are unable to be responsible for damage to package before they arrive with us.
I'm sorry to hear some of your packages have been lost, we have a very robust tracking system for packages, they are tracked from the receipt at our door until they are dispatched via the courier. From time to time due to human error we do have some parcels that are misplaced however on the rare occasion that this does happen we would ensure that customers are fully compensated for their loss.
Its disappointing to hear that you are recommending that other customers do not use our service, I see that over the last eight months you have done 26 shipments with us so I'm thinking we have done something right along the way.
I will contact you separately to this review to see if there is anything we can do to help resolve the issues you are experiencing.
Kind regards,
Tracy.
Tony Schultz
31 August 2021
DHL Economy Select
TS
Perfekt service
Verified Customer
31 August 2021
DHL Express Worldwide
VC
Reliable and fast
John K. Birgisson
31 August 2021
DHL Express Worldwide
JKB
Excellent service, fast delivery, very well packed
Christos Y
31 August 2021
UPS Express Saver
CY
Excellent service!!!
Richard Hall
31 August 2021
FedEx International Priority
RH
It *****. Clunky systems
Hi,
Many thanks for your feedback.
I'm really sorry that you are unhappy with the site however I would be interested in finding out more details relating to the issues you have mentioned and will email you directly shortly.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry that you are unhappy with the site however I would be interested in finding out more details relating to the issues you have mentioned and will email you directly shortly.
Kind regards,
Tracy.
Patrick O'Boyle
31 August 2021
DHL Economy Select
PO
My orders had to be repackaged and consolidated. Everything was carefully packaged and were promptly sent to me.
Many thanks for your feedback.
I see that you have had an issue with adding the address to a retailer site for delivery to the Guernsey address. This address is valid and is a physical address however I believe you could possibly have entered the latter three digits of the postcode incorrectly. I have tested this on the site and see that if you enter the postcode GY8 0DJ the address shows up as forrest house however if the latter 0 is entered as a letter O instead of the number 0 the address is not showing.
I'm sorry that we weren't able to resolve this at the time you contacted us and had to ship your goods to the UK mainland address which didn't give you the saving on vat that you had hoped.
I hope this suggestion helps going forward and that you are able to successfully enter the Guernsey address next time you are looking to ship to the tax free warehouse.
Kind Regards,
Tracy