Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Verified Customer
04 March 2021
FedEx International Economy
Laura Gibson
04 March 2021
UPS Express Saver
LG
Great, quick, reliable service. Honest company. Would use them again. I imported funky flooring from the UK to Canada and it was well worth it!
Verified Customer
04 March 2021
DHL Express Worldwide
VC
The service was great! Once my item was received the process to get it to me in the USA was very quick. Very simple process to get items you can’t normally order from the UK if you do t live there.
Frank Djeng
03 March 2021
DHL Express Worldwide
FD
forward2me was very attentive to my inquiries and they forwarded my shipment promptly. I will use them again for all my future UK to USA orders. Thanks!
Verified Customer
03 March 2021
DHL Express Worldwide
VC
Forward2Me received a parcel containing a Mac Book worth 1.649 GBP, yet they told me that it couldn't be found in the warehouse.
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
After contacting with Apple, Apple said it has been delivered.
This case is now open since the begin of February. In the begin they replied me very fast, now I haven't heard anything since a week.
In another parcel Forward2Me received some Apple Airpods and forwarded them to Canada; they received opened; I wrote to them several times and only received one answer back so far, also here waiting on their answer since 7 days.
In a third parcel Forward2Me received an Apple Home Mini, I told them to repack it into a new parcel and I paid for it.
Yet the parcel wasn't repacked and received -again opened- by the recipient in Canada in it'a original package. No instructions followed but charged for the services.
I have also told Forward2Me several times, that they cannot ship parcels and let the original shipping labels on the parcel, I informed them to use ducktape when forwarding the parcels.
Yet everytime they are shipping a parcel they didn't use security ducktape like advised neither did they remove the old shipping labels.
On this way they are violating the shipping rules of DHL Express that "no other shipping label may be present on the parcel" and also the items aren't wrapped in a condition in which DHL Express would cover any compensation when broken as Forward2Me isn't taping them nor do anything else to make sure that the parcels are safe when being shipped.
On this way I would like to ask:
1. When can I expect a compensation for the Mac Book?
2. When can I expect an answer and compensation for the AirPods?
3. When can I expect an answer and compensation for the Mini Home?
Thanks
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the service provided by forward2me.
First of all I do understand how frustrating and upsetting it must be regarding the amount of time it has taken to locate your Apple parcel that is showing delivered on 03.02.21. After extention warehouse checks we have identified that the parcel has not physically been delivered to us. All parcels coming into our warehouse are scanned on arrival with us and there is no record of this parcel being received.
We have opened an investigation with UPS however have not yet received a response from them so I have now escalated this to their management team.
However we now see that the parcel has further tracking showing that the parcel has been forwarded to Syncreon in the Netherlands so we're thinking the parcel has been sent to the Apple return centre there for some reason. Maybe the parcel was recalled for some reason and that was why it hasn't been delivered.
I would suggest maybe contacting Apple with your tracking details so they can open an investigation from their side.
For the earpods I have seen the photographs you have sent over via email. The parcel has been opened as we need to inspect the contents of each package we receive to ensure that the goods are safe and legal to ship to your country. However we only open the outer box and would never open a manufacturers box without the customers agreement. Our processors have taped over this with clear tape to reseal so I'm thinking this is why it looks like it is open on receipt.
Please be assured that the package would not have been shipped in this state, it was added to a flyer bag for shipping so the details of the original package would not have been shown whilst in transit.
For the Apple Home mini, I see that a repack was not undertaken or charged on your invoice, I'm thinking that this request was rejected by the warehouse team as there would have been no cost saving, you would have received an email to confirm this.
I hope this helps explain everything for you, I don't believe any of the goods you have received have been damaged so I'm unsure what compensation you would like us to provide however please let us know if this is not the case and we will investigate this further for you.
Our Customer Service Agent will be in touch via email regarding the update on the UPS delivery and hopefully resolve this for you.
Kind regards,
Tracy.
Nicolás Guerrero Gel 50703
03 March 2021
DHL Express Worldwide
NGG
First Time: Great Experience. From UK to USA
Atsushi Kato
03 March 2021
TNT Economy Express
AK
素晴らしいサービスをいつもありがとう。
世界でも有数の転送サービス会社です。
世界でも有数の転送サービス会社です。
Verified Customer
03 March 2021
DHL Express Worldwide
VC
Very convenient service. Prompt shipping. The forwarding shipping price was way too expensive. I ended up paying $80 to ship sneakers here converse.
Verified Customer
03 March 2021
DHL Economy Select
VC
Great service, fast delivery
Molly M
02 March 2021
DHL Express Worldwide
MM
Made my process of getting a coveted Lush perfume over to the US without problem... so kind, easy to work with, and fast!
james burns
02 March 2021
DHL Express Worldwide
JB
Went like clockwork
Omar
01 March 2021
DHL Express Worldwide
O
It's about other times the customer service helped me... They were on it as always. It's easy to interact with them.. I only thing I hate is sometimes they ask for information that I already given to them and I get an automated response at first..
Verified Customer
01 March 2021
DHL Express Worldwide
VC
Easy to navigate. Fast, reliable, reasonable service. Thanks.
Albert Dreese
27 February 2021
DHL Economy Select
AD
snel adequaat forwarding
PAULINE KESSOGLIDOU
27 February 2021
UPS Standard Single
PK
Always you solve any problem .Many thanks to your kind stuff.You are the best.
Verified Customer
27 February 2021
DHL Express Worldwide
VC
Fast and fine delivery!
Luigi Nese
26 February 2021
UPS Standard Single
LN
Il servizio è in se utile, il problema credo che dipenda dalla Brexit nel mio caso per il ritardo del pacco, ma il problema principale che mi ha comportato non pochi disagi è stata la bolla di accompagnamento del pacco (ristampata da Forward2me quando è stato ricreato il packaging) che non risultava idonea/problemi per sdoganamento ci sono voluti circa 30gg prima di risolverlo, piu pagamento della tassa di sdoganamento che sarebbe stata comunque a mio carico come già sapevo. Salvo questo increscioso disguido avrei dato voto 5.
Hi,
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service we have offered however you encountered some problems with the clearance of your goods after Brexit.
I don't see that there has been any communication with our Customer service team regarding your shipment so I will contact you shortly to obtain some further information from you regarding the paperwork.
There are still lots of questions around Brexit and any information that customers can provide us will help improve how we handle shipments to the EU.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that overall you are happy with the service we have offered however you encountered some problems with the clearance of your goods after Brexit.
I don't see that there has been any communication with our Customer service team regarding your shipment so I will contact you shortly to obtain some further information from you regarding the paperwork.
There are still lots of questions around Brexit and any information that customers can provide us will help improve how we handle shipments to the EU.
Kind regards,
Tracy.
Peter Verlinden
26 February 2021
DHL Economy Select
PV
I used the service 'concierce'. It went quite good but I would recommend not to use it when you need to buy something swift like a temporary sale since it then takes too long before the item is actually bought by forward2me. However, I strongly recommend this service for regular purchases.
Hi,
Many thanks for your feedback.
I'm sorry that we have been unable to purchase your goods before the sale items had sold out however pleased that everything worked out for you on regular orders.
We do try to action Personal Shopper requests as soon as possible on submission however if orders are placed outside our working day it can take a little longer for them to be processed.
We take on board your comments and appreciate how frustrating it must have been to miss out on the sale, we are looking to increase our customer service team soon so that we can cover more hours in the day to resolve these kind of issues.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that we have been unable to purchase your goods before the sale items had sold out however pleased that everything worked out for you on regular orders.
We do try to action Personal Shopper requests as soon as possible on submission however if orders are placed outside our working day it can take a little longer for them to be processed.
We take on board your comments and appreciate how frustrating it must have been to miss out on the sale, we are looking to increase our customer service team soon so that we can cover more hours in the day to resolve these kind of issues.
Kind regards,
Tracy.
Verified Customer
26 February 2021
UPS Standard Single
VC
packages arrived quickly and in good condition.
Verified Customer
26 February 2021
DHL Express Worldwide
VC
Great customer service, love the experience
Jose Pitra
25 February 2021
DHL Express Worldwide
JP
Operacionalmente correu muito bem, mas os valores comparados ao mercado internacional , estão muito altos.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you the process went well for you however you found the cost of shipping a little high.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that the volumetric weight was much higher than the actual weight so the cost of shipping would have been charged on the higher volumetric weight.
Shipping fees also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including all export paperwork required from the UK.
We do offer a combine and repack service to our customers, many choose to purchase a number of items from different retailers and have them repacked together using this service to ensure that they obtain the maximum value for shipping.
I hope this helps explain how the costs are calculated for shipping and hope the combine and repack service may benefit you going forward.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you the process went well for you however you found the cost of shipping a little high.
The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.
I see from your shipment that the volumetric weight was much higher than the actual weight so the cost of shipping would have been charged on the higher volumetric weight.
Shipping fees also include the use of the address, the acceptance, processing, storage and preparation of your goods for shipping including all export paperwork required from the UK.
We do offer a combine and repack service to our customers, many choose to purchase a number of items from different retailers and have them repacked together using this service to ensure that they obtain the maximum value for shipping.
I hope this helps explain how the costs are calculated for shipping and hope the combine and repack service may benefit you going forward.
Kind regards,
Tracy.
Verified Customer
25 February 2021
UPS Standard Single
VC
Amazing, fast
VS
25 February 2021
DHL Economy Select
V
Ridiculous price for a very simple service. When the package arrived at their office in UK, they suddenly started charging all sorts of extra fees. Of course my precious little cargo was their hostage, so I had no option but to pay.
One mandatory extra service was for "repackaging" the parcel - as if it somehow required extra packaging for International vs. UK domestic delivery. However, when the package arrived it had in fact (luckily) not been opened at all (just the way I like it). Instead, they had apparently wrapped the original parcel in lots of cheap tape, making it a pain to open. They were of course very eager to charge extra for this unnecessary and unrequested for "service".
Then they also failed to do a proper customs declaration from UK to EU when they handed it finally over to DHL. Meaning I had to pay DHL extra 20 EUR to have them clear the mess when the package got stuck in customs!!
I do not recommend this company for above reasons, and hope Boris Johnson drowns in his own **** one day for forcing me to use them..
One mandatory extra service was for "repackaging" the parcel - as if it somehow required extra packaging for International vs. UK domestic delivery. However, when the package arrived it had in fact (luckily) not been opened at all (just the way I like it). Instead, they had apparently wrapped the original parcel in lots of cheap tape, making it a pain to open. They were of course very eager to charge extra for this unnecessary and unrequested for "service".
Then they also failed to do a proper customs declaration from UK to EU when they handed it finally over to DHL. Meaning I had to pay DHL extra 20 EUR to have them clear the mess when the package got stuck in customs!!
I do not recommend this company for above reasons, and hope Boris Johnson drowns in his own **** one day for forcing me to use them..
Hi,
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our services. We do feel that we offer value for money, we work with our couriers on a regular basis to ensure that we obtain the best prices for our customers and are very competitive within our market.
I see that the item that you received was delicate and to ensure that your item arrived with you in good condition we recommended a repack at a cost of £2 to ensure that your goods were save and secure for international transit. Goods travelling on the international courier network go through more handling than domestic shipping and the packaging needs to be more robust. This is the reason why we recommended the repack and are pleased to hear that your goods arrived in good condition. Please be assured we do not hold customers at ransom, our interests are to ensure that your parcel arrives with you safely and undamaged.
For the export paperwork, there have been lots of changes since the UK have left the UK, we have worked closely with the couriers and believe that all the paperwork required on the export side was completed correctly. However we are aware that extra charges are applied by the courier now for customs clearance in EU countries, unfortunately we don't have any control over these and they do come as a shock to some customers if they are not expecting this. We did email all our customer in January to explain that they may now face additional charges for importing goods from the UK.
I hope this helps explain the situation further however if you have some information from the courier explaining that something wasn't right with the export paperwork please forward this to our Customer Service team at info@forward2me.com and we will be happy to investigate this for you.
Kind regards,
Tracy.
Many thanks for your feedback however I'm sorry to hear that you are unhappy with the cost of using our services. We do feel that we offer value for money, we work with our couriers on a regular basis to ensure that we obtain the best prices for our customers and are very competitive within our market.
I see that the item that you received was delicate and to ensure that your item arrived with you in good condition we recommended a repack at a cost of £2 to ensure that your goods were save and secure for international transit. Goods travelling on the international courier network go through more handling than domestic shipping and the packaging needs to be more robust. This is the reason why we recommended the repack and are pleased to hear that your goods arrived in good condition. Please be assured we do not hold customers at ransom, our interests are to ensure that your parcel arrives with you safely and undamaged.
For the export paperwork, there have been lots of changes since the UK have left the UK, we have worked closely with the couriers and believe that all the paperwork required on the export side was completed correctly. However we are aware that extra charges are applied by the courier now for customs clearance in EU countries, unfortunately we don't have any control over these and they do come as a shock to some customers if they are not expecting this. We did email all our customer in January to explain that they may now face additional charges for importing goods from the UK.
I hope this helps explain the situation further however if you have some information from the courier explaining that something wasn't right with the export paperwork please forward this to our Customer Service team at info@forward2me.com and we will be happy to investigate this for you.
Kind regards,
Tracy.
Verified Customer
25 February 2021
DHL Express Worldwide
VC
Quick shipping and great customer service, shipping was more expensive then anticipated
Johannes Fridriksson
24 February 2021
DHL Express Worldwide
JF
The repacking of Bluetooth headsets was little bit odd?
The battery´s are not that big and dangerous?
The battery´s are not that big and dangerous?
Hi,
Many thanks for your feedback.
Although we are accredited to ship batteries, lithium ion batteries both in equipment or on their own are classed as dangerous goods for shipping so we do have a procedure to follow to ensure that they are packed in compliance with the rules set out by the International Air Transport Association.
We are limited to shipping two pieces of equipment containing a lithium battery in one package unrestricted so due to your package containing three products with batteries we did have to follow the dangerous goods regulations, hence the repack to ensure that the package was large enough to add all the relevant compliant labels and paperwork for shipping.
I hope this helps explain how the process works with shipping batteries however if you have any further questions please don't hesitate to get in touch with our customer service and they will be happy to answer any further questions.
Kind regards,
Tracy.
Many thanks for your feedback.
Although we are accredited to ship batteries, lithium ion batteries both in equipment or on their own are classed as dangerous goods for shipping so we do have a procedure to follow to ensure that they are packed in compliance with the rules set out by the International Air Transport Association.
We are limited to shipping two pieces of equipment containing a lithium battery in one package unrestricted so due to your package containing three products with batteries we did have to follow the dangerous goods regulations, hence the repack to ensure that the package was large enough to add all the relevant compliant labels and paperwork for shipping.
I hope this helps explain how the process works with shipping batteries however if you have any further questions please don't hesitate to get in touch with our customer service and they will be happy to answer any further questions.
Kind regards,
Tracy.
martin bo petersen
24 February 2021
DHL Economy Select
MB
super servics
Thomas Mentzel
24 February 2021
DHL Express Worldwide
TM
Thank you! Great Service!
Laura de la Fuente
24 February 2021
UPS Standard Single
LDL
No lo recomiendo para nada
El concepto está bien pero no he tenido más que problemas. El envío a España desde UK me costó carísimo (40 euros), pero estaba dispuesta a pagarlo, así que lo que pedí, que era una cosa delicada, me llegó rota (en la caja no ponía en ningún sitio que fuese frágil). Por si no fuese suficiente, no me advirtieron de que tendría que pagar aduanas, por lo que el envío en realidad me ha costado 80 euros (más que el artículo en sí), cosa que debería haberse incluido en el precio inicial del envío (muchas empresas que envían desde EEUU lo tienen) ya que es una empresa que exporta de UK, y con el Brexit se va a tener que pagar aduanas sea donde sea.
No me han solucionado nada, solo hay un único día para reclamar, por lo que si ese día no estás en casa o no lo abres según te llega, no puedes reclamarlo. A pesar de esto, no me han compensado por el hecho de que mi articulo ya no valga para nada, o sea que solo he perdido dinero, ya que a pesar de tener las fotos de cómo llego, les da igual. Estoy bastante descontenta con el servicio y no lo usaré jamás.
Por si no era suficiente, tardó en llegarme casi un mes: tienes un único día para reclamar pero estarás esperando 1 mes tu paquete: maravilloso el funcionamiento
Insisto en que no lo recomiendo para nada, intentad comprar en páginas que envíen a vuestro país aunque sea un poco más caro el envío, ya que saldrá más barato que usar este servicio
El concepto está bien pero no he tenido más que problemas. El envío a España desde UK me costó carísimo (40 euros), pero estaba dispuesta a pagarlo, así que lo que pedí, que era una cosa delicada, me llegó rota (en la caja no ponía en ningún sitio que fuese frágil). Por si no fuese suficiente, no me advirtieron de que tendría que pagar aduanas, por lo que el envío en realidad me ha costado 80 euros (más que el artículo en sí), cosa que debería haberse incluido en el precio inicial del envío (muchas empresas que envían desde EEUU lo tienen) ya que es una empresa que exporta de UK, y con el Brexit se va a tener que pagar aduanas sea donde sea.
No me han solucionado nada, solo hay un único día para reclamar, por lo que si ese día no estás en casa o no lo abres según te llega, no puedes reclamarlo. A pesar de esto, no me han compensado por el hecho de que mi articulo ya no valga para nada, o sea que solo he perdido dinero, ya que a pesar de tener las fotos de cómo llego, les da igual. Estoy bastante descontenta con el servicio y no lo usaré jamás.
Por si no era suficiente, tardó en llegarme casi un mes: tienes un único día para reclamar pero estarás esperando 1 mes tu paquete: maravilloso el funcionamiento
Insisto en que no lo recomiendo para nada, intentad comprar en páginas que envíen a vuestro país aunque sea un poco más caro el envío, ya que saldrá más barato que usar este servicio
Hi,
Many thanks for your feedback.
I'm really sorry to hear of the issues you have experienced with your shipment and are currently looking into your damage claim, one of our agents should be in touch with your shortly to resolve this for you.
For the duty and taxes you have incurred on import to your country, unfortunately these are not included in the shipping fee charged, our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers and will pass this to our development team to see how we can improve our site.
Although we did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the imformation to be clarified. I'm sorry if this email arrived after you shipped your parcel.
We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes.
I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm really sorry to hear of the issues you have experienced with your shipment and are currently looking into your damage claim, one of our agents should be in touch with your shortly to resolve this for you.
For the duty and taxes you have incurred on import to your country, unfortunately these are not included in the shipping fee charged, our charges only covers the use of the account, the export declaration and the processing and dispatch of your parcel. We do mention this in our faq section however I take on board your comments that this should be much clearer for our customers and will pass this to our development team to see how we can improve our site.
Although we did communicate the implications of brexit to our customers this was later January, due to the deal being made very late in 2020 the details of the deal were very vague and it took several weeks for all the imformation to be clarified. I'm sorry if this email arrived after you shipped your parcel.
We will be opening a dedicated address in Germany shortly for all our EU customers, this will permit them to continue to use our services for purchases within other EU countries and ship them via our services without the worry of incurring extra charges with import duty and taxes.
I hope the new EU address will be of interest to you and that once the damage issue is resolved you will consider using our services again in the future.
Kind regards,
Tracy.
Verified Customer
24 February 2021
DHL Express Worldwide
VC
Super easy to use service, my items arrived in perfect condition!
Rebecca Presney
24 February 2021
DHL Express Worldwide
RP
The service is straightforward and simple to use. I’ve used it for multiple packages now and there’s never been an issue.
GIULIANO LO IACONO
23 February 2021
DHL Express Worldwide
GLI
VERY GOOD SERVICE!
Wai Ling LAM
23 February 2021
DHL Express Worldwide
WLL
Good protection and fast delivery
Mohammed Alassiry
23 February 2021
DHL Express Worldwide
MA
Excellent service,amazing customer support despite the pandemic and lock down,
Shipment arrived in perfect condition
The price hike is not a fault of forwardtome particularly, but the customs fees and shipping company, so I can't really fault forwardtome for that.
Shipment arrived in perfect condition
The price hike is not a fault of forwardtome particularly, but the customs fees and shipping company, so I can't really fault forwardtome for that.
ruggero spallanzani
23 February 2021
UPS Standard Single
RS
The shipment wasn't fast, but the service is safe and the contact is serious
Verified Customer
23 February 2021
TNT Express Non-Docs
VC
Great service. Expensive, but fairly priced compared to the prices I was seeing for normally shipping things internationally. I love seeing the email that my order is available to ship, it's very convenient having various forward2me warehouses in different countries on the odd chance something comes up in one of those countries that I cannot get sent to me normally.
Verified Customer
23 February 2021
DHL Express Worldwide
VC
Efficient and smooth service
Verified Customer
22 February 2021
UPS Express Saver
VC
Fast shipping process
Abdullah Alo
22 February 2021
FedEx International Priority
AA
No so good
Expensive
little complicated to use
Expensive
little complicated to use
Hi,
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way our service works and you feel that the cost was expensive.
I see that there was some initial issues with the shipment due to one of the packages containing foodstuffs, its really important for us to check that there are no restrictions for importing foodstuff to your country before we release the goods for shipping however this can mean that the process is a little more time consuming than normal.
Shipping costs have increased a little over the last 12 months due to covid restrictions and that all our couriers have applied additional surcharges to cover increased costs to keep their employees safe during this difficult time. Seeing as forward2me offer competitive pricing already we simply pass these additional surcharges onto the customer at cost.
I will contact you shortly via email to obtain further feedback on the isues you experienced on using our site, we are always looking at ways to give our customers a better experience and would really appreciate further feedback.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the way our service works and you feel that the cost was expensive.
I see that there was some initial issues with the shipment due to one of the packages containing foodstuffs, its really important for us to check that there are no restrictions for importing foodstuff to your country before we release the goods for shipping however this can mean that the process is a little more time consuming than normal.
Shipping costs have increased a little over the last 12 months due to covid restrictions and that all our couriers have applied additional surcharges to cover increased costs to keep their employees safe during this difficult time. Seeing as forward2me offer competitive pricing already we simply pass these additional surcharges onto the customer at cost.
I will contact you shortly via email to obtain further feedback on the isues you experienced on using our site, we are always looking at ways to give our customers a better experience and would really appreciate further feedback.
Kind regards,
Tracy.
Verified Customer
22 February 2021
DHL Express Worldwide
VC
Quick servise, thanks!
Sudeepkumar Koottumkal Alphonse
22 February 2021
UPS Express Saver
SKA
Excellent shipping. Fast turnover. No subscriptions required which is a great plus. I have used their services in multiple occasions now. And all the time it is great. When the package was damaged from Amazon they immediately notified and try to resolve the issues.
Will definitely use their service again and again. Only missing is an ios app which would have been a great help too.
Will definitely use their service again and again. Only missing is an ios app which would have been a great help too.
HIROSHI TOKIMATSU
22 February 2021
DHL Express Worldwide
HT
A little expensive, but excellent service.
Quick response by email or on website.
Quick response by email or on website.
Hi,
Many thanks for your feedback.
I'm please to hear that we have offered an excellent service and respond quickly to emails.
Unfortunately due to the current pandemic all our couriers have added extra surcharges to shipping costs so this has impacted on shipping fees however we do still feel that we offer value for money for the service we offer. Seeing as we already offer competitive pricing we aren't able to absorb these fees and simply pass these onto the customer at cost.
I see that you have used our Guernsey address for shipping, this address is advantageous as many UK retailers deliver goods to this address zero rated, hopefully you were able to take advantage of this option.
Guernsey is a small facility on a remote island off the UK, shipping costs can be a little higher than from our mainland Uk address. however if you are able to take advantage of the vat saving this should make shipping from this address more cost effective.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm please to hear that we have offered an excellent service and respond quickly to emails.
Unfortunately due to the current pandemic all our couriers have added extra surcharges to shipping costs so this has impacted on shipping fees however we do still feel that we offer value for money for the service we offer. Seeing as we already offer competitive pricing we aren't able to absorb these fees and simply pass these onto the customer at cost.
I see that you have used our Guernsey address for shipping, this address is advantageous as many UK retailers deliver goods to this address zero rated, hopefully you were able to take advantage of this option.
Guernsey is a small facility on a remote island off the UK, shipping costs can be a little higher than from our mainland Uk address. however if you are able to take advantage of the vat saving this should make shipping from this address more cost effective.
Kind regards,
Tracy.
Verified Customer
22 February 2021
UPS Express Saver
VC
Great service!
Deryl Thompson
21 February 2021
DHL Domestic Express
DT
Very helpful service!
ms
21 February 2021
DHL Express Worldwide
M
酒類の転送で、多少の簡単な英語のやり取りは必要でしたが、迅速に対応頂けました。
値段は少々高めでしたが、それでも手に入れたいものであれば利用する価値はあると思います。
値段は少々高めでしたが、それでも手に入れたいものであれば利用する価値はあると思います。
Verified Customer
21 February 2021
UPS Express Saver
VC
All the services were good and great
Juliette Spanos
21 February 2021
DHL Express Worldwide
JS
Perfect! Thoughtful and fast and professional.
Andre Marques
20 February 2021
UPS Standard Single
AM
Superb experience dispite all the adversities caused by the Brexit new policies. On top of that, Covid is not helping couriers at all.
But on the end, everything arrived in perfect condition and customer support been great on keeping me updated. (special thanks to Chris and Hayley on dealing with this specific one)
Cheers to all F2W team and keep up your great work, specially during those uncertain times !
But on the end, everything arrived in perfect condition and customer support been great on keeping me updated. (special thanks to Chris and Hayley on dealing with this specific one)
Cheers to all F2W team and keep up your great work, specially during those uncertain times !
Verified Customer
20 February 2021
DHL Express Worldwide
VC
it was my first experience and it was nerve racking because i was so new at it.
I sent them lots of emails and questions. They tried there best to answer most of questions they are working with a short staff and limited days. I did do a second order by myself and didn't bother them lol. I would recommend them.
I sent them lots of emails and questions. They tried there best to answer most of questions they are working with a short staff and limited days. I did do a second order by myself and didn't bother them lol. I would recommend them.
Johan Van Wingerden
20 February 2021
DHL Economy Select
JVW
Service is supergoed alleen de brexit is niet oké
Een pakket versturen via De UK wordt veel te duur
Een pakket versturen via De UK wordt veel te duur
Verified Customer
20 February 2021
DHL Economy Select
VC
Service was very simple and fast.
Many thanks for your feedback.
I'm sorry to hear that you are unhappy with the service our agent provided you, I have looked back at the communication and can see that the issue was that the package you received was very large and contained dangerous goods.
Larger shipments tend to be shipped palletised on a freight service however to be able to ship these type of items we require the manufacturers material safety data sheet to provide to the shipper to ensure that the goods are safe for international transit by air.
Unfortunately you were unable to provide an up to date version of this document, our agent did go above and beyond to obtain this for you even ringing a supplier in the UK and feel it is a little unjust to say that the service wasn't to your expectation.
I'm really sorry that we were unable to offer the price you were expecting for shipping this item however we did all we could to forward the goods to another UK address, although we spent a considerable time trying to help you we took no payment for ourselves for the work involved.
I would always recommend if you are looking to ship oversized items or products classed as dangerous goods that you obtain a quote from us pior to purchase so you aware of the costs involved with shipping. Our customer service team are always happy to assist with quotes.
Kind regards,
Tracy.