Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Rebecca
04 February 2025
FedEx International Economy
R
Amazing fast shipping. My item arrived to me in great condition condition and very quickly
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Unverified Customer
03 February 2025
Unknown Shipment Details
The support received from both Regilyn and Jane was exceptional. Both agents always followed up and were committed to helping me resolve my issue. My issue was open for more than one month, but Regilyn and Jane were both steadfast in their commitment to helping me return my items to the retailer. I really appreciated the efforts of both agents, and I would happily use the Forward2Me service again. Many thanks!
Thank you so much for your kind words! We're thrilled to hear that Regilyn and Jane were able to provide exceptional support and stay committed to resolving your issue. We understand how important it is to have your concerns addressed, and we're so happy they were able to assist you in returning your items. Your satisfaction means a lot to us.
Renata Trejo
03 February 2025
UPS Express Saver
RT
I was confused at first, but I got the hang of it after following the instructions. my package was a sewing machine so due to the weight of my package, it was pricey, but my item arrived safely. I’m very thankful and I recommend.
Thank you so much for your feedback! We're glad to hear that you were able to get the hang of the process and that your sewing machine arrived safely. We understand that shipping heavier items can be costly, but we're so happy it worked out well for you. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Unverified Customer
01 February 2025
Unknown Shipment Details
Thanks to Julie and Joyce from USA -Delaware warehouse. Smooth communication and process.
Thank you for your wonderful feedback! We're so glad to hear that Julie and Joyce provided you with smooth communication and a seamless process. We truly appreciate your kind words and are always here to help whenever you need us!
Unverified Customer
01 February 2025
Unknown Shipment Details
I often use German Forward2me warehouse. last time I moved my package to Japan from the warehouse, the package was stuck at Japanese import custom.
Nica and Joyce of Forward2Me noticed me and supported in a timely manner. it lead to quick clearance. thank you.
Nica and Joyce of Forward2Me noticed me and supported in a timely manner. it lead to quick clearance. thank you.
Thank you so much for your kind feedback! We're thrilled to hear that Nica and Joyce were able to assist you with the customs clearance and that everything was resolved quickly. We always aim to provide timely support, and we're glad we could make your experience smoother. If you need any further assistance in the future, don’t hesitate to reach out—we're here to help
Joe
31 January 2025
FedEx Connect Plus
J
Excellent service and support. Very quick response. Mahalo!
Thank you for the 5 star review.
Unverified Customer
31 January 2025
Unknown Shipment Details
The admin team are very responsive by email and will email a request if you call and can't get through. Thanks Joyce and Aimee in the UK for your kind assistance with my error!
The system looks more user friendly than when I used it, so I hope to be able to leave a 5 star review next time!
The system looks more user friendly than when I used it, so I hope to be able to leave a 5 star review next time!
Thank you for your feedback! We're delighted to hear that Joyce and Aimee provided you with great assistance. Our admin team strives to be as responsive and helpful as possible.
We’re also glad you’ve noticed improvements in the system, and we hope your next experience is even better. If you have any further suggestions, feel free to share—we'd love to earn that 5-star review next time! 😊
We’re also glad you’ve noticed improvements in the system, and we hope your next experience is even better. If you have any further suggestions, feel free to share—we'd love to earn that 5-star review next time! 😊
Unverified Customer
31 January 2025
Unknown Shipment Details
19/Feb/2025: Issue resolution
The team decided to provide a refund of the product's value. Thank you to the individual dealing with this issue internally for Forward2me (I will not mention her name as that is personal information).
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04/Feb/2025: The Foward2me customer support team suggested a phone call as a gesture of good will to further discuss the issue. They gave me 2 calls, and when I picked up the only thing I could hear was noise. I called the team back (in which case the phone call was fine by the way) and they told me they will reach out to me via the representative I have been talking to. After that, the same issue occurred with the noise on the line. I couldn't hear anything. I haven't heard back from the Forward2me customer support since. Very confusing situation.
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31/Jan/2025: I received an online reply to this post and also an email message.
It’s clear that, following your recent online communication, your primary focus is on maintaining a positive public image. However, I find that any further communication with your representatives—who I’m sure are well-meaning—will not change the reality that, in this instance, your company’s policies and processes have left me feeling disillusioned and regretful for choosing your services.
Unless compensation for the damaged package is offered, I fail to see any purpose in continuing this correspondence.
A frustrated and disillusioned former customer
========================================
Original Text
In early January, I received a package from Forward2Me that was severely damaged, with the item inside—a collectible—suffering slight damage as well. Such damage can significantly impact the value of a collectible. Unfortunately, I did not include a guarantee when requesting shipment, which the company cited as the primary reason for their refusal to address the issue. Both Forward2Me and the courier provided a deeply unsatisfactory customer experience in response to my concerns, demonstrating a clear lack of accountability and care for their customers' needs.
It is deeply concerning that a company of this stature would disregard the experience of its clients in such a manner, offering no meaningful resolution or support when problems arise. I urge caution to others who may consider using this service: without a guarantee, there is a substantial risk of receiving a damaged package, with no recourse for a refund due to rigid company policy. This experience has been extremely disappointing, particularly given Forward2Me's reputation for quality service and customer satisfaction.
Definitely not the outcome I was looking for.
The team decided to provide a refund of the product's value. Thank you to the individual dealing with this issue internally for Forward2me (I will not mention her name as that is personal information).
========================================
04/Feb/2025: The Foward2me customer support team suggested a phone call as a gesture of good will to further discuss the issue. They gave me 2 calls, and when I picked up the only thing I could hear was noise. I called the team back (in which case the phone call was fine by the way) and they told me they will reach out to me via the representative I have been talking to. After that, the same issue occurred with the noise on the line. I couldn't hear anything. I haven't heard back from the Forward2me customer support since. Very confusing situation.
========================================
31/Jan/2025: I received an online reply to this post and also an email message.
It’s clear that, following your recent online communication, your primary focus is on maintaining a positive public image. However, I find that any further communication with your representatives—who I’m sure are well-meaning—will not change the reality that, in this instance, your company’s policies and processes have left me feeling disillusioned and regretful for choosing your services.
Unless compensation for the damaged package is offered, I fail to see any purpose in continuing this correspondence.
A frustrated and disillusioned former customer
========================================
Original Text
In early January, I received a package from Forward2Me that was severely damaged, with the item inside—a collectible—suffering slight damage as well. Such damage can significantly impact the value of a collectible. Unfortunately, I did not include a guarantee when requesting shipment, which the company cited as the primary reason for their refusal to address the issue. Both Forward2Me and the courier provided a deeply unsatisfactory customer experience in response to my concerns, demonstrating a clear lack of accountability and care for their customers' needs.
It is deeply concerning that a company of this stature would disregard the experience of its clients in such a manner, offering no meaningful resolution or support when problems arise. I urge caution to others who may consider using this service: without a guarantee, there is a substantial risk of receiving a damaged package, with no recourse for a refund due to rigid company policy. This experience has been extremely disappointing, particularly given Forward2Me's reputation for quality service and customer satisfaction.
Definitely not the outcome I was looking for.
Thank you for reaching out and sharing your experience. We sincerely regret the frustration and disappointment you encountered throughout this process. Customer satisfaction is extremely important to us, and we acknowledge that the situation did not meet your expectations.
Regarding the communication challenges, we apologize for the technical issues during our phone calls. This was never our intention, and we regret any added frustration. We will review our processes to prevent such occurrences in the future.
Forward2Me Customer Satisfaction Team
Regarding the communication challenges, we apologize for the technical issues during our phone calls. This was never our intention, and we regret any added frustration. We will review our processes to prevent such occurrences in the future.
Forward2Me Customer Satisfaction Team
Unverified Customer
31 January 2025
Unknown Shipment Details
Windy was extremely helpful. Very happy with Forward2Me service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
A very practical and very efficient service company, with a top customers support service when you contact them directly via WhatsApp.
Thank you very much Jane !!!
Thank you very much Jane !!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
Thanks Jane for your help in terms of the tax payment, awesome service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
30 January 2025
Unknown Shipment Details
Jane Jane Jane!!! Wonderful to shipping and support experience with these guys, highly recommended.💯
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
29 January 2025
Unknown Shipment Details
Used forward2me couple of times and was happy with them. Last year my shipping was £53 and the package value £419,95. Thought it was perfect. Now i had the same order just less so my order was £330 but now my shipping was £108. Think the price change within 1 year is ridiculous. And to note £108 was the cheapest option.
Also asked for repacking and extra protection, repacking was done, extra protection was worthless. All they did was add brown paper on top, so the contents weren't protected. Nothing on the sides or underneath. Also appd them about extra protection before i did the official request and i was assured it would be done. They said we have added extra notificationon the shipment, well that didn't help.
Probably won't be using F2M again as the price for shipping is to high for the value of contents. Shipping was quick so that was great 👍
Also asked for repacking and extra protection, repacking was done, extra protection was worthless. All they did was add brown paper on top, so the contents weren't protected. Nothing on the sides or underneath. Also appd them about extra protection before i did the official request and i was assured it would be done. They said we have added extra notificationon the shipment, well that didn't help.
Probably won't be using F2M again as the price for shipping is to high for the value of contents. Shipping was quick so that was great 👍
Thank you for sharing your experience with us. We truly appreciate your feedback and are sorry to hear that your recent shipment did not meet your expectations.
Regarding the shipping cost, rates are set by the couriers and can fluctuate due to factors like fuel prices, carrier adjustments, and demand. We understand that this can be frustrating, and we always strive to offer the most competitive options available.
As for the extra protection, we sincerely apologize if it did not meet your expectations. Our goal is to ensure that your items are well-protected during transit, and we regret if this was not the case. We will review this internally to improve our packing processes, we will also send you a follow up email.
We appreciate your past support and your honest feedback. If there’s anything we can do to address your concerns or assist further, please let us know.
Best regards,`
Customer Satisfaction
Regarding the shipping cost, rates are set by the couriers and can fluctuate due to factors like fuel prices, carrier adjustments, and demand. We understand that this can be frustrating, and we always strive to offer the most competitive options available.
As for the extra protection, we sincerely apologize if it did not meet your expectations. Our goal is to ensure that your items are well-protected during transit, and we regret if this was not the case. We will review this internally to improve our packing processes, we will also send you a follow up email.
We appreciate your past support and your honest feedback. If there’s anything we can do to address your concerns or assist further, please let us know.
Best regards,`
Customer Satisfaction
Unverified Customer
28 January 2025
Unknown Shipment Details
Great customer service - Nica went above and beyond to help me with a challenging situation, much appreciated!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 January 2025
Unknown Shipment Details
Have to say that FORWARD2ME did an excellent work. Easy to manage the packages and really really quick. When I had a doubt Nica was there to help me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
27 January 2025
Unknown Shipment Details
Updated review: My lost package was handled by this company, and I got a full refund. It took a while to sort it out, though.
Hi Victoria,
Thank you for updating your review! We're glad we could resolve the issue and ensure you received a full refund. We appreciate your patience throughout the process. If you ever need assistance in the future, we're here to help!
Customer Satisfaction Team
Thank you for updating your review! We're glad we could resolve the issue and ensure you received a full refund. We appreciate your patience throughout the process. If you ever need assistance in the future, we're here to help!
Customer Satisfaction Team
HECTOR HUERTA
26 January 2025
FedEx Connect Plus
HH
fast service, smooth communication, affordable pricing , best customer service. grade AAAA++++
Many thanks for the 5 star review. 😊
Unverified Customer
26 January 2025
Unknown Shipment Details
Thanks Jane
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Unverified Customer
26 January 2025
Unknown Shipment Details
Service worked as promised.
Make sure to put in the net price of the items you shop, not the gross price like I did when you are asked to give a price for each item you want F2M to ship for you.
Because of that, I ended up paying too much taxes to the customs office when shipping with DPD. My fault, not F2M's.
I think F2M should clarify that you should give net prices in the form.
Make sure to put in the net price of the items you shop, not the gross price like I did when you are asked to give a price for each item you want F2M to ship for you.
Because of that, I ended up paying too much taxes to the customs office when shipping with DPD. My fault, not F2M's.
I think F2M should clarify that you should give net prices in the form.
Thank you for your feedback! We're glad to hear the service worked as promised. We appreciate your suggestion regarding the price declaration and understand how that could be confusing. We'll review our instructions to ensure it's clearer that net prices should be provided to avoid unnecessary customs charges.
If you have any other suggestions or need further assistance, feel free to reach out. We appreciate your support!
Customer Satisfaction Team
If you have any other suggestions or need further assistance, feel free to reach out. We appreciate your support!
Customer Satisfaction Team
Unverified Customer
25 January 2025
Unknown Shipment Details
Joyce was efficient and informed and assisted me effectively.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
25 January 2025
Unknown Shipment Details
I had a great experience with Joyce (Preston warehouse). She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
24 January 2025
Unknown Shipment Details
Great job from Aimee.
Thanks for the 5 star review.
Unverified Customer
24 January 2025
Unknown Shipment Details
Very good service! Especially Nica from Wilmington helped me very much with my package and also team UK were very helpful when needed.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Noemie
24 January 2025
FedEx Connect Plus
N
Very good experience. It was the first time I had been through this kind of service and I was a little worried but it went very well. The only negative point is that I purposely sent the invoice of my package so that they knew what was inside and they still decided to open it anyway to check. This delayed the shipment of my package. But nothing very long.
Many thanks for the 5 star review. 😊
Unverified Customer
23 January 2025
Unknown Shipment Details
Great Experience, helful service
Many thanks for the 5 star review. 😊
Unverified Customer
23 January 2025
Unknown Shipment Details
I had some issues with my package at international customs. Joyce from the Germany warehouse went above and beyond to ensure the problem was rectified and then checked on my package daily to make sure it got to me okay. I really appreciated her quick response time and the reassurance that she would’ve take care of anything else that might’ve happened. It’s always a little nerve wracking to order something internationally and then forward it to another country, but I felt taken care of by Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
My experience with forward2me was very smooth and pleasant. Jane from customer support was also very supportive when I was having troubles with the courier.
Everything was also well packaged and price was good.
Totally recommend them.
Everything was also well packaged and price was good.
Totally recommend them.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane.❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
Couldn’t recommend this company enough. The process is very simple and the communication is the best I’ve ever used. Nica helped me out massively and gave me constant updates on any issues I had at all. Would definitely use them again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 January 2025
Unknown Shipment Details
Forward2me is a brilliant service that has allowed me to buy things from the US and have them forwarded onto me in the UK for a really decent price .. most of the parcels I’ve had sent to me have only cost me $15 and only take about a week or so to get here. The only reason I have knocked a star off is because one of my parcels did go missing it was shown as delivered by USPS to the warehouse but could never be found and I did have a lot of trouble trying to get compensation for my lost parcel from them but after trying to make a complaint my case was handed over to a customer experience manager called Aimee at the warehouse in Wilmington and she very quickly apologised and arranged a refund for the value of my missing item, and she was very quick to respond to my messages. I had to contact her again as I had 3 parcels delivered to their old warehouse address without realising the address had changed and she quickly located the 3 parcels and made sure they were scanned through and are now on their way to me so all is okay again. I’m very grateful for Aimee’s help she’s been great and I hope she gets recognition for her excellent customer service … thanks Aimee x
We're happy to hear that you've had such positive experiences with our service, especially the affordable shipping rates and generally quick delivery times.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
17 January 2025
Unknown Shipment Details
When it comes to the international forwarding business the first dilemma you face is to choose the right partner to provide you with a large panel of services while handling carefully your pricy parcels from reception to departure. Don't hesitate choose them and let them help you.
5 stars for the services provided
5 stars for prices of the services
5 stars for prices of shipments
5 stars for communication even during peak of the year period.
5 stars because they deal with customs duties procedures and prepayments, thing that I should have opted for.
5 stars for the services provided
5 stars for prices of the services
5 stars for prices of shipments
5 stars for communication even during peak of the year period.
5 stars because they deal with customs duties procedures and prepayments, thing that I should have opted for.
Thank you so much for your kind and thoughtful review! We are delighted to know that we met your expectations in providing a wide range of reliable services and ensuring the safe handling of your valuable parcels.
Your 5-star ratings for our services, pricing, shipment costs, communication, and customs handling mean the world to us. It’s especially rewarding to hear that our team was able to deliver exceptional service even during peak periods.
We truly value your feedback and are grateful for your trust in us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Customer Satisfaction
Your 5-star ratings for our services, pricing, shipment costs, communication, and customs handling mean the world to us. It’s especially rewarding to hear that our team was able to deliver exceptional service even during peak periods.
We truly value your feedback and are grateful for your trust in us. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
Customer Satisfaction
Unverified Customer
17 January 2025
Unknown Shipment Details
I use forward2me when buying from the USA as most of the stores I buy from don’t ship to South Africa and on both occasions I received my orders in good condition handled by the Forward2Me USA warehouse.
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Foreard2Me regularly
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Foreard2Me regularly
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
17 January 2025
Unknown Shipment Details
Horrible experience all around. Still have not received my parcel and now threatened with further fees by the company or parcel will not be released. One cs person in particular (from their UK office?) has been nothing but nasty and blatantly trying to gaslight and insult me in this ongoing drama. I just want my parcel released and be done with this company forever. It´s all fine until something goes wrong and that´s when a company reveals their true measure. This one is to be avoided at all costs.
Update: I have reached out to the email below and was promised this would be taken care of and I hope this finally resolves this.
Second update: I have been in contact with them for months now to get this sorted and it still has not been resolved...
Update: I have reached out to the email below and was promised this would be taken care of and I hope this finally resolves this.
Second update: I have been in contact with them for months now to get this sorted and it still has not been resolved...
Hi Chris,
Thank you for your feedback.
We’ve reached out to you via email and have already addressed this issue on our end. Based on our records, everything has been processed as expected.
I understand your concerns, but since the shipment was sent to the delivery address you provided, any further steps regarding clearance are now the customer’s responsibility. Please note that we have done our best to assist you throughout this process.
If there’s anything else we can do to help, please let us know.
Best regards,
Many thanks,
Customer Satisfaction Team
Thank you for your feedback.
We’ve reached out to you via email and have already addressed this issue on our end. Based on our records, everything has been processed as expected.
I understand your concerns, but since the shipment was sent to the delivery address you provided, any further steps regarding clearance are now the customer’s responsibility. Please note that we have done our best to assist you throughout this process.
If there’s anything else we can do to help, please let us know.
Best regards,
Many thanks,
Customer Satisfaction Team
Unverified Customer
17 January 2025
Unknown Shipment Details
Regilyn was very helpful, polite and quick to solve the issue
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
17 January 2025
Unknown Shipment Details
Very good experience
Very quick reply
Thanks a lot
Very quick reply
Thanks a lot
Thank you for your kind words! We're delighted to hear you had a great experience and that our team responded quickly. If you ever need anything else, we’re happy to help!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
16 January 2025
Unknown Shipment Details
Great customer service from Forward2me, especially Aimee, she was kind enough to resolve some shipping to EU issue instead of me. Otherwise I am very pleased with forwarding parcels from the company. Would highly recommend.
Many thanks for the 5 star review. 😊
Unverified Customer
16 January 2025
Unknown Shipment Details
I had an issue with the re-packing instructions, I wrote to the customer service department and Windy helped me immediately and solved the issue for me. My pack was about dog food, and is critical for this kind of goods to be shipped asap in order to be able to feed the dogs. I am using forward2me since many years now and I am very happy with their services. Thank you Windy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
14 January 2025
Unknown Shipment Details
I had a problem with the shipping, but Joyce help me to solve it, she was so kind with me .
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Clayton
14 January 2025
FedEx Connect Plus
C
Once again Forward2Me delivers excellent service. Cannot find any fault with them. Competitively priced and fast & secure shipping.
Many thanks for the 5 star review. 😊
MARIA LANGENSKIÖLD
14 January 2025
UPS Standard Single
ML
Fastness surprised me
Many thanks for the 5 star review. 😊
Unverified Customer
12 January 2025
Unknown Shipment Details
Forward2me is the company you should be looking for if you want to receive shipments internationally with fast delivery and reliable customer support. What i liked about this comoany is their different shipping methods such UPS And Fedex And DHL and especially their low prices and accurate shipping calculator. However it was a little bit slow in receiving packages to their warehouse but that is because of christmas and weekends. They even managed my return request without going into many details and questions, so it was a seemless experience overall. The thing i would like for them to improve is if they add a live chat so i do not have to wait for them via email to respond to my questions, but they do reply a little fast on instagram. Also their customer support agents : Julie , Jane And regilyn and friendly and helpful.
Thank you for sharing your detailed feedback about Forward2me! It’s also wonderful to hear that the customer support agents—Julie, Jane, and Regilyn—were friendly and helpful.
Customer Satisfaction
Customer Satisfaction
Unverified Customer
11 January 2025
Unknown Shipment Details
I had a couple of questions on how best to use the service. Aimee in Preston sorted everything out in double quick time, making the process easy. Top marks.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
5 stars from me - I got a combined shipping to Europe and it was all dealt with appropriately in a timely and orderly manner.
Many thanks for the 5 star review. 😊
Unverified Customer
11 January 2025
Unknown Shipment Details
AIMEE PERSONALLY ASSISTED ME WITH GREAT CARE AND PROFESSIONALISM!
GIULIANO LO IACONO
GIULIANO LO IACONO
Many thanks for the 5 star review. 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I had a parcel that I wanted to return it took almost 20 days for the company to process it.
Thank you for your feedback.
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
I sincerely apologise that the return was not processed on time. Please rest assured that this feedback will be passed on to the relevant team to ensure that returns are handled promptly for each warehouse moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
Customer Satisfaction
Alberto
10 January 2025
UPS Standard Single
A
Ready to fix any issue encountered.
Prompt and kind.
Excellent communication.
Prompt and kind.
Excellent communication.
Hi Alberto,
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Thanks for your feedback.
We understand that our warehouse team is handling the description of your goods for your shipment. However, we encourage all customers to either upload an invoice or describe the contents of any incoming packages arriving at our warehouse.
The benefit of uploading an invoice is that it simplifies the process, as you don’t need to manually describe the contents of your order. Once you upload the invoice, we will automatically handle the description of your items for you.
If you don’t have an invoice or if it’s in a non-English language, you can still use the page to describe your package. The details you provide will help expedite the processing of your shipment, ensuring that it moves through our system just as smoothly as if you had provided an invoice. This feature helps save time and ensures accuracy in processing your items for customs and delivery.
If you need any assistance with this, feel free to reach out.
Best regards,
Customer Satisfaction
Alexander Zonneveld
10 January 2025
UPS Express Saver
AZ
This was my first time using this service or any service like this, the whole experience was really easy and straight forward. I was notified when my package arrived and was able to get it shipped to Australia with no problem.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
I would recommend using forward2me if you need to get anything ship from overseas to your door.
Thank you for sharing your experience!
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
We’re happy to hear that your first time using our service was smooth and straightforward. It’s great to know that you found the notifications helpful and had no issues getting your package shipped to Australia.
We truly appreciate your recommendation and look forward to assisting you again whenever you need something shipped from overseas to your doorstep! 😊
Unverified Customer
10 January 2025
Unknown Shipment Details
I sent 3 pieces of shipment from USA to Netherlands, and the shipments got held up at the UPS customs department because they needed more information for clearance on a food supplement that was included. I did not get any message about this from anyone, I had to call UPS myself 3 times to figure this out, and only a week after I got an email from J asking me to provide a list of the ingredients. She also said that my shipment would be returned that next day so that it was urgent, as I'd have to pay return charges. I responded in the middle of the night, but never got a response back, and the WhatsApp/chat/email is totally unreachable on Forward2Me's side. I absolutely refuse to pay return charges for a shipment that I've been waiting on and contacting about for over a week, without anyone getting back to me. I wasted nearly $200 on this whole situation and will NEVER use Forward2Me again. Reviews that say that customer service is amazing must be staged.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Please get back to me ASAP, this is about people's purchases and money, it is unacceptable.
Update: after a lot of hassle, this matter was resolved. Forward2Me only got in touch with me after I wrote this review (they could’ve done so for more than a week before that). Service was still spotty and I had to do a lot of it myself. And please stop asking me to change my review. No. Not using this again.
Dear Customer,
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Thank you for sharing your feedback.
We understand that you had some questions about the information UPS requested regarding the ingredients of your package.
UPS requires accurate information about the contents of shipments, especially for international deliveries. As the original invoice wasn't uploaded, our warehouse team manually described the shipment.
We understand that this may have caused some delays in the customs process. We apologize for any inconvenience this may have caused.
However, we're pleased to inform you that the issue has been resolved, and your shipment has been successfully delivered.
We acknowledge that our communication channels were inadequate, and we are actively working to improve our customer service procedures.
We understand your decision to no longer use our services and respect your choice.
Sincerely,
The Customer Satisfaction Team
Unverified Customer
09 January 2025
Unknown Shipment Details
I wanted to forward only a few screws from the UK so I had them delivered to the Preston location, but the packaging was too big for the cheap reshipping options (>90cm overall size). After contacting customer support, Windy and the team made my package way smaller and I could ship it for GBP 9.99.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
09 January 2025
Unknown Shipment Details
Fast response from the support team via WhatsApp 👌
Thank you for your feedback! We're glad to hear that you had a fast response from our support team via WhatsApp. 😊
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
08 January 2025
Unknown Shipment Details
Got Regilyn on the phone.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
She was very nice and helpful. She quickly managed to explain me how to solve my issue and she tackled it in a couple of hours.
Totally recommend Forward2Me for their services and customer support.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️