Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
18 February 2022
DHL Express Worldwide
VC
Everything went off flawlessly. There were no surprise charges, or anything unexpected. They kept me updated every step of the way. I will use them again!
Verified Customer
18 February 2022
UPS Express Saver
VC
Easy to use and quick service
Verified Customer
18 February 2022
FedEx International Priority
VC
Good communication & good service all round.
BERNIE LEBENBAUM
18 February 2022
FedEx International Priority
BL
the Forwrd to me service is professional and efficient
the only isssue is the lodging of documents or sales invoices this is a bit clumsy and takes time to get done this woiul;;d improve the operation and streemline the ability to get shipments sent out uickly
the only isssue is the lodging of documents or sales invoices this is a bit clumsy and takes time to get done this woiul;;d improve the operation and streemline the ability to get shipments sent out uickly
Unverified Customer
17 February 2022
Unknown Shipment Details
Used to be good. Sadly since a couple of months customer support got really slow. I import goods containing alcohol , these must be manually repacked and have invoices created by customer support. This used to take 2 - 3 days. Now it is a minimum of 7 days until the parcel leaves the storage. Not going to use the service anymore.
Verified Customer
17 February 2022
DHL Express Worldwide
VC
Great service, thank you very much.
Randy Ferraro
17 February 2022
FedEx Connect
RF
Aimee's knowledge of shipping and tracking services was a huge help to me sorting out my missing package. Very much appreciated.
Kristen Sexton
17 February 2022
DHL Express Worldwide
KS
Laura is the greatest and she deserves a raise and is the reason I trust forward2me. She's so good prompt knowledgeable and responsive
Verified Customer
17 February 2022
FedEx International Priority
VC
発送不可の商品の入荷数を減らして報告してきた。
結局廃棄処分にしないと輸入出来なかったが、不審な点もあります。残りの商品は無事手元に届きました。
結局廃棄処分にしないと輸入出来なかったが、不審な点もあります。残りの商品は無事手元に届きました。
Hi there,I am sorry if you feel dissatisfied with our policies in relation to shipping Dangerous Goods.I understand that you recently purchased numerous car cleaning products that were classified as restricted and one of the cleaning products 1000 ml snow foam garage therapy product, could not be shipped through our services due to the size of the bottles being over our accredited shipping limit for dangerous goods.Unfortunately the Dangerous Goods surcharge fees are not established by ourselves but by the accredited couriers who have to abide by the rules, regulations and packaging instructions set out by IATA (International Air Transport Association). Therefore there is no negotiation on the set Dangerous Goods surcharge fees by the couriers for shipments containing products such as your cleaning products. I am please to hear that the cleaning products that we could ship to your address in Japan have arrived to you safely and in good condition.We do provide further information relating to Dangerous Goods from the FAQ's page on our website which advises customers to always contact us prior to purchasing any products or items that may be classified as dangerous goods to help determine what additional charges or costs would incur for shipping the goods and to help us conclude if we would be able to offer a dangerous goods shipping service to the destination country. By contacting us prior to purchasing to make these additional checks will also ensure you would not have to pay additional unnecessary costs to return or dispose of the goods if we cannot offer a dangerous goods shipping service to the required destination country.We apologize for any further inconvenience this may cause you. I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we hope you will reconsider your current rating of our services.Kind RegardsHayley
CLAYTON MARSHALL
16 February 2022
FedEx International Priority
CM
thank you again for the terrific service
John Fleming
16 February 2022
DHL Express Worldwide
JF
You guys were fast and very helpful! The website very easy to use, I will definitely use again very soon thank you!!
Nicholas Simmons
16 February 2022
FedEx International Economy
NS
Always great service….5 star for sure And have used 20 plus times
ZOE PITSILLIDOU
16 February 2022
DHL Express Worldwide
ZP
It was amazing, fast service and informed me for each step for the delivery
Verified Customer
16 February 2022
UPS Standard Single
VC
The whole purpose is to avoid duties and taxes. Since this service is not available with this company, I don’t see why using it again. Not happy.
Hi there,Many thanks for your feedback.I am sorry to hear that you are dissatisfied with our services.I have checked your account details and I can see this was your first shipping experience with our company.I can see you shipped your first order from our UK warehouse which would have meant you would have incurred duties and taxes due to the United Kingdom no longer being part of the European Union.We do understand that shipping from the UK to the EU is now more expensive than pre-brexit for this reason we have now opened a completely new dedicated warehouse in Germany. This is owned and operated by forward2me rather than a partner. We wanted to make sure our valued EU customers could still shop and forward packages within the EU in the same way they have been up until now. Our EU warehouse will offer the same benefits that our UK to EU warehouse previously did. The new warehouse address in Germany is up and running for our customers so they can start using the address straight away and continue to take advantage of shipping goods from other EU countries with no additional customs fees to pay.We hope the new Germany warehouse address will be of interest to you. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service. I hope the information I have provided to you is useful and that you will reconsider your current rating for our service.Kind RegardsHayley
Verified Customer
16 February 2022
DHL Express Worldwide
VC
Bad Rising prices
Hi there,
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with the shipping price for your package from our Turkey warehouse.
I have calculated the original chargeable weight of your POLO package and this would have been based on the volume of the package (12.61 kg) rather than the actual weight of the package 5.95 kg which would have meant you would have paid €156.27 for the shipping costs. Most couriers, including DHL, will base their shipping costs on the greater of either the actual weight or volumetric weight for a package.
I can see that you did request a combine and repack service for the package which successfully reduced the chargeable weight of your package by almost 8 kg which in turn lowered your overall shipping cost down with a difference of €48.69. Our combine and repack service enabled you to make an overall saving on the original shipping price for your package from our Turkey warehouse.
I can understand that even the discounted shipping price that you eventually paid (€107.58) may not have appeared cost effective for you because you were only shipping one single package. Therefore we would suggest that you order more packages to our Turkey warehouse for onward shipping and the overall cost of shipping would be more justifiable for you because you would be receiving more items together as one shipment rather than paying a higher price to only receive one single package. For example, if you shipped multiple packages from the Turkey warehouse that had a similar combined total volumetric weight as your POLO package was (12.61 kg) you would still only be required to pay the same shipping price that you would have paid for the single POLO package originally (€156.27) because the DHL shipping rate would still be based on the greater chargeable weight being the volume rather than the actual weight which means you would be receiving more items for the same shipping price.
I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear you feel dissatisfied with the shipping price for your package from our Turkey warehouse.
I have calculated the original chargeable weight of your POLO package and this would have been based on the volume of the package (12.61 kg) rather than the actual weight of the package 5.95 kg which would have meant you would have paid €156.27 for the shipping costs. Most couriers, including DHL, will base their shipping costs on the greater of either the actual weight or volumetric weight for a package.
I can see that you did request a combine and repack service for the package which successfully reduced the chargeable weight of your package by almost 8 kg which in turn lowered your overall shipping cost down with a difference of €48.69. Our combine and repack service enabled you to make an overall saving on the original shipping price for your package from our Turkey warehouse.
I can understand that even the discounted shipping price that you eventually paid (€107.58) may not have appeared cost effective for you because you were only shipping one single package. Therefore we would suggest that you order more packages to our Turkey warehouse for onward shipping and the overall cost of shipping would be more justifiable for you because you would be receiving more items together as one shipment rather than paying a higher price to only receive one single package. For example, if you shipped multiple packages from the Turkey warehouse that had a similar combined total volumetric weight as your POLO package was (12.61 kg) you would still only be required to pay the same shipping price that you would have paid for the single POLO package originally (€156.27) because the DHL shipping rate would still be based on the greater chargeable weight being the volume rather than the actual weight which means you would be receiving more items for the same shipping price.
I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.
Kind Regards
Hayley
Graph Aware
16 February 2022
DHL Economy Select
GA
good, fast service, responsive support
Verified Customer
16 February 2022
DHL Express Worldwide
VC
The delivery is so so expensive
Hi there,Many thanks for your feedback.I am sorry to hear you feel dissatisfied with the overall shipping price you paid for your package from our Japan warehouse.Unfortunately we are limited with the couriers and shipping services we can offer to certain destination countries especially now due to the effects that COVID has caused at borders and countries globally.We do try and advise all our customers where possible to always ensure that their goods are sent with a fully tracked service and we understand that this would mean paying that little bit extra in shipping costs overall.I can understand that even the shipping price that you paid will not have appeared cost effective for you because you were only shipping one single package with a very small weight. Therefore we would suggest that you consider ordering more packages to our Japan warehouse for onward shipping and would mean your overall cost of shipping would be more justifiable for you because you would be receiving more items together rather than paying a higher shipping price to only receive one single package.DHL shipping prices are always based on the chargeable weight being calculated from either the volumetric weight or the actual weight- whichever is greater- which means you could be shipping a lot more items for the same shipping price you paid for one single package which would make the overall cost for shipping more effective for you.I hope the information I have provided to you is useful and that you will reconsider your current rating of our service. Please feel free to get in touch with our Customer Service team at anytime if you have any further questions relating to our service.Kind RegardsHayley
Verified Customer
16 February 2022
FedEx International Economy
VC
Kind and reliable customer service,excellent communication,easy and simple to use,a pleasure! It's already my second purchase through forward2me,would definitely use their service again.
Richelle Stedman
16 February 2022
DHL Express Worldwide
RS
It's always on time and packaging was great. I'll be using your service again. Thank you!
Rebacca Boller
15 February 2022
DHL Express Worldwide
RB
I have used this service for about a year now and I do not recommend using them. The shipping fees are VERY expensive, which wouldn't even be that big of a problem if their service made up for it, which it definitely does not. At least 60-70% of my shipments with them have had some sort of problem. Some of my packages have been lost after arriving at the warehouse. Many times the price you have to pay does not match the quote you get when combining packages for shipment (even though it says it will be between these two amounts it's often even higher). There have been way too many "system issues" that have caused them to cancel shipment invoices and "fix it" so that when it is regenerated the price is higher to ship the same packages. The biggest problem I have had through all of the time I have worked with them is that not once has the company paid the price difference for any mistakes made. Every single time I have been stuck paying the difference. You waste, sometimes a week or more, going back and forth via email only to give up and just pay the difference so you can get your shipment. Often times the responses you receive from customer service are a complete joke and are no help at all. Overall I would recommend trying a different company for any freight forwarding services you need.
Hi Rebecca,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
Please allow me to contact you directly via email to discuss any issues and concerns in more detail and hopefully we can work together to try to resolve your disputes.
Please keep an eye out for my email.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
Please allow me to contact you directly via email to discuss any issues and concerns in more detail and hopefully we can work together to try to resolve your disputes.
Please keep an eye out for my email.
Kind Regards
Hayley
James R Van Horne
15 February 2022
DHL Express Worldwide
JRV
I ordered a ski bag and skis. First time using the German address and it was just as smooth as the UK experience over the years. They were able to combine both things and ship. Customer service was great in getting the packing just how I wanted it, and was very prompt with communication. There is one downside. The ski package was over their length limit and was considered special and therefore cost me more to ship. The box was somewhat long (under six feet) but very skinny and volumetrically small. It could have fit in the smallest hatchback auto with no issues. I do not consider that package to be special in size, but maybe there are parcel restrictions in place the company can’t avoid.
Dimitris Papandreou
15 February 2022
DHL Economy Select
DP
Very good service and very helpful and polite customer service.
Jon Zhihao Li
15 February 2022
DHL Express Worldwide
JZL
amazing service. Customer service response is quick and professional. Will use them again in the future
Verified Customer
14 February 2022
DHL Express Worldwide
VC
Good but expencive
Unverified Customer
14 February 2022
Unknown Shipment Details
Second time I use their German wearhouse service and as always it was fast and reliable!
Dimitris Iliakis
14 February 2022
DHL Express Worldwide
DI
Second time I use their German wearhouse service and as always if was fast and reliable!
Verified Customer
14 February 2022
DHL Express Worldwide
VC
Prompt service
Verified Customer
14 February 2022
FedEx International Economy
VC
I've been using it a lot these days, but I haven't had any troubles. Customer support is also very good.
Verified Customer
14 February 2022
FedEx International Priority
VC
I was disappointed with the final quote. When I entered the measurements I received a reasonable quote. However, when I received the final quote from you it was 3 times the amount. Plus when you opened up my package it wasn't repackaged how it was delivered to you.
Hi there,
Many thanks for your feedback.
I am sorry that you feel disappointed with the final shipping quote for your package.
I have checked the final shipping price you would have been quoted for your package with FedEx from our pricing page on our website and this does match the shipping price you paid for with FedEx from your account but the pricing page shipping quote would have not included the additional Australian GST-the pricing page only shows +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
This information is also available from the FAQ's section on our website.
I have also checked the status of your package and this was not requested for a repack service by you from your account prior to shipping which means the package will have been shipped out to you exactly as it arrived to us from the original sender.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel disappointed with the final shipping quote for your package.
I have checked the final shipping price you would have been quoted for your package with FedEx from our pricing page on our website and this does match the shipping price you paid for with FedEx from your account but the pricing page shipping quote would have not included the additional Australian GST-the pricing page only shows +GST. This is because GST has to be calculated from 10% of the total purchase value of the goods and 10% shipping cost and this cannot be added on until the final shipment has been processed for your package from your account.
Please be aware that we are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value.
This information is also available from the FAQ's section on our website.
I have also checked the status of your package and this was not requested for a repack service by you from your account prior to shipping which means the package will have been shipped out to you exactly as it arrived to us from the original sender.
If you do have any discrepancies with the final shipping price you have been quoted from your account in comparison to the shipping price you were provided from the pricing page on our website or if you are experiencing any issues with anything from your account please do get in touch with one of our customer experience team who will be more than happy to check these details for you and clarify any questions or concerns you may have.
I hope the information I have provided to you is helpful, we hope these issues do not deter you from using our services again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Luke
14 February 2022
FedEx International Priority
L
Easy to setup and package arrived very quickly
Stéphane DARNAUD
12 February 2022
DHL Economy Select
SD
Service parfait, interface claire et précise et surtout un traitement rapide des expéditions et des demandes.
j’ai pu acheter des produits avec facilité chez des marchands et ou des privés qui n’expédient pas en dehors d’Angleterre.
j’ai pu acheter des produits avec facilité chez des marchands et ou des privés qui n’expédient pas en dehors d’Angleterre.
Verified Customer
12 February 2022
FedEx International Economy
VC
excellent thank you
Verified Customer
12 February 2022
DHL Express Worldwide
VC
Vorab zu wenig Informationen über die anfallenden Kosten beim Tax Free Lager
Liam Riddell
12 February 2022
DHL Express Worldwide
LR
Delivery was very safe, fast and wasn’t damaged like other delivery services I have paid for. Thank you for a great experience. (P.S the only thing I reccomend is ordering a lot of items and not one because the shipping fee is pretty high)
William Riley
12 February 2022
DHL Express Worldwide
WR
You guys are the best!!
Steve Blanchard
12 February 2022
FedEx International Economy
SB
Reasonable price,
Easy to navigate interface and
Quick shipping
Easy to navigate interface and
Quick shipping
Martina Griller
11 February 2022
DHL Express Worldwide
MG
Great service, seamless delivery.
Ingei AD
11 February 2022
FedEx International Economy
IA
Excellent handling & service. The rate are acceptable.Thank you
Angus
11 February 2022
FedEx International Priority
A
Product purchased (a car headlight) from Lithuania and forwarded to your German warehouse. Arrived in Australia broken in several places. Probably poorly packaged by the original forwarder, but I would have thought - for what I paid - that forward2me would have inspected the parcel and made a decision about whether it was adequately packaged to survive the rest of the journey. It clearly was not, and I feel very let down that forward2me made no attempt to ensure that it was better packaged for the onward journey.
Hi Angus,Many thanks for your feedback.I am sorry to hear that you feel dissatisfied with our services and that you have received your car part in poor condition to your Australian address.All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our EU warehouse up until the date of delivery and we should still be within the 21 days timeframe to submit a damage claim with the courier for your shipment if needed, once we have assessed the images of the damage to the packaging and to your goods in more detail.I believe one of my customer experience agents has already reached out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible. Please keep an eye out for our email.I hope this helps you further.Kind RegardsHayley
Anthony mitchell
11 February 2022
FedEx Connect
AM
As always top notch communication. Clear pricing and quick ship
David Valencia
11 February 2022
DHL Express Worldwide
DV
The service was excellent! Would recommend for forwarding services for packaging needs from UK to USA.
Verified Customer
10 February 2022
UPS Express Saver
VC
The service was good. I did have bit of a problem inputting the address since its new to me. Ended up switching part of it but it seem like it did not matter. If i could say that one thing is missing is that in some other service they take photos of your box so you can desided if you want it repack or not.
Sidney T.
10 February 2022
FedEx International Priority
ST
The service was awesome! I needed products that was discontinued and the only store that had it world wide was in UK. And they would not sell outside of UK. This service made it possible!thank yoy
Muhammad Yoserizal
10 February 2022
FedEx International Economy
MY
Excellent ?
Unverified Customer
10 February 2022
Unknown Shipment Details
Fantastic service as usual. Have used their service on previous occasions have had the same results. Highly recommended.
Verified Customer
10 February 2022
FedEx International Economy
VC
Fantastic service as usual. Have used their service on previous occasions have had the same results. Highly recommended.
Paulo Teixeira
09 February 2022
UPS Standard Single
PT
F2me continues to be my 1st choice when it comes to send parcels from UK to Portugal. Again, in my last experience, the satisfaction was VERY HIGH!
I really hope (and I mean it) that the relationship between the company and the customer may stay this healthy. While it remains healthy, I will ALWAYS be a customer, no doubt!
A BIG "Thank You" to F2me team for all attention and availability!
I really hope (and I mean it) that the relationship between the company and the customer may stay this healthy. While it remains healthy, I will ALWAYS be a customer, no doubt!
A BIG "Thank You" to F2me team for all attention and availability!
Mikael Nord
09 February 2022
DHL Express Worldwide
MN
Very fast service using reliable air courier services such as Fedex and DHL. Excellent.
Verified Customer
09 February 2022
DHL Express Worldwide
VC
Incredible service offering and even better customer support.
Unverified Customer
09 February 2022
Unknown Shipment Details
Had absolutely no trouble! I got email updates with anything going on with my package! Nice that all I had to pay was for the shipping since that alone was so much.