Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
29 March 2025
Unknown Shipment Details
I was connected to Windy, an Associate who helped me sort out an issue of my parcel at the Germany Warehouse. She was prompt and excellent and got the job done. I would recommend Forward2me to everyone for their service and for the Customer Support that is offered by them.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
28 March 2025
Unknown Shipment Details
Aimee was very prompt and helpful regarding my question i had about a package in the USA warehouse.
5* service, thank you everyone… my package is on its way to me.
🤗
5* service, thank you everyone… my package is on its way to me.
🤗
Many thanks for the 5 star review. 😊
Unverified Customer
28 March 2025
Unknown Shipment Details
The Service they provided was the best service out there I would recommend them.
Many thanks for the 5 star review. 😊
Unverified Customer
28 March 2025
Unknown Shipment Details
Regarding to USPS the parcel was delivered to the right address of the US warehouse and left with an individual. Regarding to forward2me it wasn't. Either way I lost my money. Forward2me was responsive and tried to solve the situation. They offered me a discount on my next delivery. But how can I trust the service, if it didn't work the first time. Do not recommend using the service for parcels from the US to Germany.
Edit: After I wrote this review (1 star) the customer service contacted me again. This time they offered me to compensate the 31 USD. So in the end I got my money back, but it took a lot of time and I can not recommend the service itself, because it didn't work for me. The customer service ist alright.
Edit: After I wrote this review (1 star) the customer service contacted me again. This time they offered me to compensate the 31 USD. So in the end I got my money back, but it took a lot of time and I can not recommend the service itself, because it didn't work for me. The customer service ist alright.
Thank you for sharing your experience.
We have addressed the issue internally.
Customer Satisfaction Team
We have addressed the issue internally.
Customer Satisfaction Team
Unverified Customer
27 March 2025
Unknown Shipment Details
Crap
Experience twice. So the Customer Service is the most terrible you’ll ever have because they have a WhatsApp thread and they never respond there they they respond to email and you don’t know what they responding to. They lose the thread basically very shortly after because there’s another customer surveys that picks up the thread and starts all over I repeat all over and says what can I help you with so I had two months spending without my problem being solved and having an accumulation of storage of my packages as a penalty because I wasn’t helped at all to log into my second account which I never used and I have no idea how things landed there for me in the end they evaluated the worth of the package wrongly. I had to pay custom taxes on the top of that so in the end it cost me three times then what it should have so never again thank you for this absolutely horrible , assistance
Experience twice. So the Customer Service is the most terrible you’ll ever have because they have a WhatsApp thread and they never respond there they they respond to email and you don’t know what they responding to. They lose the thread basically very shortly after because there’s another customer surveys that picks up the thread and starts all over I repeat all over and says what can I help you with so I had two months spending without my problem being solved and having an accumulation of storage of my packages as a penalty because I wasn’t helped at all to log into my second account which I never used and I have no idea how things landed there for me in the end they evaluated the worth of the package wrongly. I had to pay custom taxes on the top of that so in the end it cost me three times then what it should have so never again thank you for this absolutely horrible , assistance
I’m really sorry to hear about your experience. This is not the level of service we strive for, and I truly appreciate you sharing your feedback. We want to ensure your concerns are properly addressed—could you please send an email to info@forward2me.com and address it to Aimee? We’ll look into this further for you.
Unverified Customer
27 March 2025
Unknown Shipment Details
with respect to customs duties
NICA responded politely and quickly
NICA responded politely and quickly
Thank you for sharing your experience with us and 5 star review for Nica
Unverified Customer
26 March 2025
Unknown Shipment Details
Great company and great experience, especially the support team. Thanks JOYCE
Many thanks for the 5 star review. 😊
Unverified Customer
26 March 2025
Unknown Shipment Details
Sent a package from the UK main warehouse to Spain and it got stuck in customs. FedEx was useless in solving the problem. Julie from forward2you customer service was very helpful. She provided me with the documents I needed to send and the package was on it's way the next day.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
26 March 2025
Unknown Shipment Details
Had a slight problem with the website, but thanks to the resourceful and very helpful Aimee, the problem was solved very quickly. Many thanks.
PS. Once you get used to the site, it has been very good at forwarding mail. Great.
PS. Once you get used to the site, it has been very good at forwarding mail. Great.
Many thanks for the 5 star review. 😊
Unverified Customer
21 March 2025
Unknown Shipment Details
UPS messed up the delivery, but I got amazing support from Joyce on the USA Forward2Me customer service team. Would absolutely recommend using their services if you need parcel forwarding!
Thank you for your kind words! We're sorry to hear about the UPS issue, but we're delighted that Joyce provided amazing support. Your recommendation means a lot to us!
Unverified Customer
21 March 2025
Unknown Shipment Details
Terrible customer service. Replies to e-mail without answering to anything, and ignores their one "worst price" promise for shipping. Will never use them again.
Thank you for your feedback. I understand your frustration. I recommend raising this issue with Aimee, who will be able to provide further clarification and assistance.
Unverified Customer
21 March 2025
Unknown Shipment Details
The service is reliable and straightforward at the USA warehouse, and although some fees may be a little high at times they are clearly stated. The chosen shipping service requested some information but Nica at the warehouse informed me about it to avoid delays.
Thank you for your feedback! We're glad to hear that you find our service reliable and transparent. We understand that fees can sometimes feel high, but we appreciate your recognition of our clarity in pricing. It's great to know that Nica kept you informed to prevent delays—I'll be sure to pass along your kind words! :)
Unverified Customer
21 March 2025
Unknown Shipment Details
Had a great time and great assist from Honey and other Forward2me team. Totally helpful! My first time using forward2me Japan and I’m absolutely satisfied.
Thank you for your wonderful feedback! We're delighted to hear that Honey and the team provided great assistance and that your first experience with Forward2Me Japan was a positive one. :)
Unverified Customer
19 March 2025
Unknown Shipment Details
Great customer service, German warehouse NICA operator. User-friendly web interface.
Thank you for your kind words! 😊 We're thrilled to hear that you had a great experience with Nica at our German warehouse and that you found our web interface user-friendly.
Unverified Customer
15 March 2025
Unknown Shipment Details
very good company and thanks HONEY
Thank you for your kind words! 😊
Unverified Customer
15 March 2025
Unknown Shipment Details
U.a. ein Ultraschallgerät wurde via ebay gekauft - und da der Verkäufer nicht direkt nach Deutschland sendet wurde der Weg über forward2me (USA) gewählt. Mit 2 Tagen Verzögerung (im Vergleich zum direkten tracking) wurde der Wareneingang bestätigt. Dann wurde das Gerät aus unerfindlichen Gründen als 'medication' deklariert. Und bei medication da gibt es leider Sonderbestimmungen fürs shipping. Man solle sich mit dem Service in Verbindung setzen. KI-chat der bekannte völlig unbrauchbare Infokanal. 3 eMails ohne response. Ware hängt dort nun fest.
Bei anderen Artikeln wird keine bezahlbare Zollabwicklung angeboten. 40 % vom Warenwert sollten da bezahlt werden. Auch eine Warenversicherung ist unverschämt teuer.
Fazit unbrauchbarer Service! All die tollen Bewertungen sicher nicht forward2me USA - denn das ist schlicht unbrauchbar.
Bei anderen Artikeln wird keine bezahlbare Zollabwicklung angeboten. 40 % vom Warenwert sollten da bezahlt werden. Auch eine Warenversicherung ist unverschämt teuer.
Fazit unbrauchbarer Service! All die tollen Bewertungen sicher nicht forward2me USA - denn das ist schlicht unbrauchbar.
Thank you for your feedback.
I understand your concerns regarding the classification of the ultrasound device as a medical device. However, ultrasound devices must be designated as medical devices for export, as they are used in diagnostic, therapeutic, and monitoring applications within healthcare. This classification ensures compliance with international regulations and safety standards, safeguarding both patients and healthcare professionals.
Without the appropriate classification, the device may face restrictions or be denied entry.
However, we already explained to you via email and found a solution for your shipment moving forward.
Regarding your shipment being stuck and the customs clearance costs, while customs fees are determined by local regulations, forward2me do not have control over the fees. We recommend shipping your goods delivery duty paid next time we offer this via FedEx Priority.
I appreciate your patience as we work toward a resolution.
Best regards,
Customer Satisfaction Team
I understand your concerns regarding the classification of the ultrasound device as a medical device. However, ultrasound devices must be designated as medical devices for export, as they are used in diagnostic, therapeutic, and monitoring applications within healthcare. This classification ensures compliance with international regulations and safety standards, safeguarding both patients and healthcare professionals.
Without the appropriate classification, the device may face restrictions or be denied entry.
However, we already explained to you via email and found a solution for your shipment moving forward.
Regarding your shipment being stuck and the customs clearance costs, while customs fees are determined by local regulations, forward2me do not have control over the fees. We recommend shipping your goods delivery duty paid next time we offer this via FedEx Priority.
I appreciate your patience as we work toward a resolution.
Best regards,
Customer Satisfaction Team
Unverified Customer
14 March 2025
Unknown Shipment Details
Top-notch service! Nica provided exceptional customer support, making my experience with forward2me (Germany warehouse) seamless and worry-free. She took care of everything with professionalism and efficiency. The entire process was straightforward, and I felt well taken care of. Highly recommended!
Thank you for your amazing feedback! 🌟 We're delighted to hear that Nica provided top-notch support and made your experience seamless and worry-free. Your recommendation means a lot to us!
We'll be sure to pass along your kind words to Nica. If you ever need assistance again, we're always here to help! 😊
We'll be sure to pass along your kind words to Nica. If you ever need assistance again, we're always here to help! 😊
Unverified Customer
14 March 2025
Unknown Shipment Details
My query was answered within the time scale given and all my questions were answered. My query has now been resolved
Thank you for your feedback! 😊 We're glad to hear that your query was resolved within the given timeframe and that all your questions were answered
Dion Papas
13 March 2025
UPS Standard Single
DP
Poor communication, lack of information provided leading to excessive charges
Thank you for your feedback! We’re committed to improving our response times and communication to serve you better.
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
Unverified Customer
13 March 2025
Unknown Shipment Details
Amazing forward service, Joyce is an amazing and helpful support!
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
13 March 2025
Unknown Shipment Details
forward2me is great service, but I would like to specially commend Joyce for her helpfulness and understanding in solving a problem that I had with my shipment.
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
12 March 2025
Unknown Shipment Details
Had a great experience with Forward2me. I got myself some Stanleys from the US that are not available here in the UK. The service was quick (though a bit expensive). Honey from US was my rep and she expedited the shipping and informed me of the every step.
Definitely recommend.
Definitely recommend.
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Honey provided such helpful support.
Unverified Customer
12 March 2025
Unknown Shipment Details
J'ai fait appel à Forward2me pour importer une commande du Pokémon Center UK. Je suis très satisfaite du service. Mon colis est arrivé sans encombres en France.
21€ de frais de douane supplémentaire dela part d'UPS, ça pique un peu mais je m'y attendais.
Sinon le calculateur de prix de livraison sur le site est 100% correct. Le service client est réactif. 22£ pour envoyer mon colis, reçu 2j après comme convenu. Je recommande cette entreprise.
21€ de frais de douane supplémentaire dela part d'UPS, ça pique un peu mais je m'y attendais.
Sinon le calculateur de prix de livraison sur le site est 100% correct. Le service client est réactif. 22£ pour envoyer mon colis, reçu 2j après comme convenu. Je recommande cette entreprise.
Thank you for sharing your experience! 😊 We're delighted to hear that your package from the Pokémon Center UK arrived safely in France and that you found our shipping price calculator accurate.
Unverified Customer
12 March 2025
Unknown Shipment Details
AIMEE, RESOLVED MY PROBLEM WITH CARE AND DEDICATION. THE WAREHOUSE LOCATION IS IN PRESTON, UNITED KINGDOM.
GIULIANO LO IACONO
GIULIANO LO IACONO
Thanks for the 5 star review :)
Unverified Customer
12 March 2025
Unknown Shipment Details
Easy to deal with and got the issue resolved quickly.
Thank you for your positive review! 😊
Unverified Customer
11 March 2025
Unknown Shipment Details
Best company ever, and Very nice customer support (JOYCE)
Thank you for your kind words! 😊 We're happy to hear that you had an amazing experience and that Joyce provided such helpful support.
Unverified Customer
11 March 2025
Unknown Shipment Details
Within less than an hour Joyce helped me on whatsapp with my very first order. She was patient and kind towards me. She took her time and explained everything well and helped me through the process until the end. This is one of the best customer service I’ve received online and I’m more than happy🥰 I’m satisfied that I’v stumbled on a website like this that allows people to order items even though the original website doesn’t ship to the country where you live in.
Thank you so much for your kind words! 🥰
Unverified Customer
10 March 2025
Unknown Shipment Details
The customer service was flawless !! Nica from the US location was the best to help me find back my package that had been lost for 4 months by UPS. She monitored closely my shipment and did not stopped until my package was find back !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
09 March 2025
Unknown Shipment Details
JOYCE provided me excellent service from the USA FORWARD2ME.COM warehouse and is a star performer. She continues to provide excellent customer service. JOYCE was proactive and instrumental in resolving issues that were primarily due to challenges with the courier. JOYCE never complained but was positive with her attitude. Her attitude was inspirational. JOYCE is helpful, dedicated and remained committed to monitoring my packages until they arrived at my doorstep. I knew I made the right choice when I signed up for FORWARD2ME.COM. Thanks JOYCE. Thank-you for your service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
07 March 2025
Unknown Shipment Details
Tried it once, and everything went seamlessly! Frequent updates kept me informed about my package’s journey. The website is user-friendly, and the forwarding cost to Italy was very reasonable.
That's fantastic to hear! 😊 We're so glad you had a seamless experience and found our updates helpful. Making the process smooth and transparent is our goal! 🚀 Thanks for your kind words, and we look forward to assisting you again soon.
Unverified Customer
07 March 2025
Unknown Shipment Details
Nica from the UK warehouse helped me a lot with a item that was missing from my order.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
07 March 2025
Unknown Shipment Details
Helpful and very responsive staff. My parcel was repackaged like an armor and was shipped very quickly. The website can be updated and the process more intuitive. I took a star out only for the pricing. There are additional 20% GST (goods+services) for imports from Europe to Australia, which is probably out of their control.
Thank you for your feedback! 😊 We're happy to hear that our team was helpful and that your parcel was securely repackaged and shipped quickly. 🚀
We appreciate your suggestion about the website and process—continuous improvement is always a priority for us!
Thanks again for your honest review—we truly appreciate it! 💙📦
We appreciate your suggestion about the website and process—continuous improvement is always a priority for us!
Thanks again for your honest review—we truly appreciate it! 💙📦
Unverified Customer
06 March 2025
Unknown Shipment Details
I have tried it once so far and everything went smoothly. You get frequent updates about your package's whereabouts. The website is easy to navigate. I paid around $39 to have my package forwarded to Germany.
Thank you for your kind words! 😊
Ian Collins
05 March 2025
FedEx International Economy
IC
On time packing and delivery.
Many thanks for the 4 star review. 😊
Unverified Customer
04 March 2025
Unknown Shipment Details
I am in my 2nd year using Forward2me, shipping from Japan to the UK around 6 times per year. I had so much trouble getting Weverse to accept the new address but thankfully the wonderful Aimee has sorted it for me. We exchanged multiple emails with website screenshots to sort the issue, Aimee replied so quickly and we found a solution so I can still ship from Weverse. Please give Aimee a gold star for her patience and kindness :)
Thanks for the 5 star review.
Unverified Customer
01 March 2025
Unknown Shipment Details
In recent years, I have received a number of packages forwarded by you and have had great help from Aimee. Good help and pleasant treatment.
Many thanks for the 5 star review. 😊
Leila Diveley
01 March 2025
FedEx Connect Plus
LD
forward2me was amazing!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
Many thanks for the 5 star review. 😊
Unverified Customer
28 February 2025
Unknown Shipment Details
After some very good experiences, I now have all my orders in the UK and the US delivered to Germany by Forward2me. Everything runs very smoothly and without any problems.
However, last time there were issues with customs clearance here in Germany. Joyce from the Forward2me team in Preston UK informed me straight away. The problem was then quickly resolved and the package has arrived with only a few days delay.
Thank you very much, Joyce, for your very competent and friendly support and for keeping an eye on everything until the successful delivery.
And thanks to the whole Forward2me team for your overall great service.
However, last time there were issues with customs clearance here in Germany. Joyce from the Forward2me team in Preston UK informed me straight away. The problem was then quickly resolved and the package has arrived with only a few days delay.
Thank you very much, Joyce, for your very competent and friendly support and for keeping an eye on everything until the successful delivery.
And thanks to the whole Forward2me team for your overall great service.
Thank you so much for sharing your experience! We’re thrilled to hear that Forward2me is your No. 1 choice for shipping from the UK and US to Germany. It’s great to know that everything has been running smoothly for you.
We appreciate your patience regarding the recent customs clearance issue, and we’re glad that Joyce was able to assist you promptly. Your kind words will certainly be passed on to her and the entire team.
Customer Satisfaction Team
We appreciate your patience regarding the recent customs clearance issue, and we’re glad that Joyce was able to assist you promptly. Your kind words will certainly be passed on to her and the entire team.
Customer Satisfaction Team
Aleksandr Demin
28 February 2025
FedEx Connect Plus
AD
The delivery was fast, the packaging was not damaged, and the order status was updated in a timely manner. I recommend it!
Thank you for your kind words! 😊
Unverified Customer
28 February 2025
Unknown Shipment Details
The customer support rep Nica was amazing and solved my issue instantly. Very professional and friendly.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Mauro Alberti
27 February 2025
UPS Standard Single
MA
Effective service, efficient online web system and deliveries
Blackwood Design
27 February 2025
FedEx Connect Plus
BD
Perfect will definitely use again.
Many thanks for the 5 star review. 😊
Unverified Customer
26 February 2025
Unknown Shipment Details
Regilyn is kind and helpful!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
26 February 2025
Unknown Shipment Details
Super Helpful
The support is super nice and does everything smooth as butter!
The support is super nice and does everything smooth as butter!
Many thanks for the 5 star review. 😊
Michelle Michiels
26 February 2025
FedEx Connect Plus
MM
Very explanatory! Great customer service in case you do have question! Truly trustworthy!
Many thanks for the 5 star review. 😊
Unverified Customer
25 February 2025
Unknown Shipment Details
I’m a customer with FORWARD2ME since 2014, never had an issue with it, only this week I had a missing package because of incorrect name by sender but FORWARD2ME team resolve it so quick and I got my package in few hours, special thanks to REGILYN for professional assistance
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Regilyn❤️
Unverified Customer
25 February 2025
Unknown Shipment Details
thanks aimee
Thank you for your kind words! 😊
Unverified Customer
25 February 2025
Unknown Shipment Details
Although the situation wasn’t fully resolved and I didn’t receive my package, Forward2Me took responsibility and issued me a refund. I appreciate their commitment to customer service and making things right. Thank you to the team at Forward2Me!
Thank you for your kind words! 😊
Unverified Customer
23 February 2025
Unknown Shipment Details
I purchase a gaming laptop on ebay. At the time it arrived at my forward2me USA warehouse address I had to confirm it was mine by providing the tracking number, name of item bought and invoice details. Dealing with customer support I got in contact with a lady named "Honey". Surprisingly my parcel was confirmed, repackage and shipped the same day. However my biggest takeaway was the shipping cost which was reasonable. In the end I finally got my laptop and in perfect condition.
That’s fantastic to hear! We're glad everything went smoothly and that you received your gaming laptop in perfect condition. It’s great to know that our team, especially Honey, was able to assist you efficiently, getting your parcel confirmed, repacked, and shipped the same day. We always strive to provide fast service and reasonable shipping costs, so we appreciate your feedback!
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
21 February 2025
Unknown Shipment Details
Fast and kind answers
We appreciate your kind words. Providing fast and helpful service is always our goal. If you ever need assistance again, we’re here to help! 😊🚀