Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
31 May 2022
DHL Express Worldwide
VC
The service was simply perfect, very professional and fast.
Kobus de Kock
31 May 2022
DHL Express Worldwide
KDK
Always efficient and excellent service, however, please consider if you repack and combine goods as not to pack e.g. electronic goods without bubble wrap between them/around them, otherwise scuff marks, scratches will be guaranteed, as has happened with my 2 car radios packed together.
Lefkios Skaliotis
31 May 2022
DHL Domestic Express
LS
Firstly you need to make aware that you cannot export certain items: I bought backpacks and now you tell me these are dual use goods and can be used for military. Very strange !!! My shipment had to be split I I was told you can send to any UK address free of charge, yet I was charged !
Hi there,
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Dean makredes
31 May 2022
FedEx Connect
DM
Although it is a process, sometimes frustrating, they make it as easy as possible via email in order to get your shipment to you ASAP.
Hiroshi Ito
31 May 2022
DHL Express Worldwide
HI
初めて利用したが、値段が高い。他の会社に比べて高すぎる。なるべく使いたくないと思った。他の会社を検討したい。
Joanne
30 May 2022
FedEx International Priority
J
Great service, reliable efficient and fast.
Customer
30 May 2022
FedEx Connect
C
Been very useful in getting some locally out of print Blu Ray shipped to me from the UK to the US!
Michael
30 May 2022
FedEx Connect
M
one of the top 3 companies
Verified Customer
30 May 2022
DHL Express Worldwide
VC
Simple and great
Ahmed
29 May 2022
FedEx International Priority
A
Great job and reliable.
Verified Customer
29 May 2022
FedEx International Economy
VC
いつもとても速くて助かっています。ありがとう。
Verified Customer
28 May 2022
FedEx International Priority
VC
It was my first time to use it, so there was something I didn't understand.
Each time
I emailed support and got the right answer right away.
I was relieved.
Each time
I emailed support and got the right answer right away.
I was relieved.
Verified Customer
28 May 2022
DHL Economy Select
VC
Much more expensive than quoted
Suhaimi Abdul Karim
28 May 2022
FedEx International Economy
SAK
excellent service whic i ve been using for than 2 years
Mark S, Australia
28 May 2022
FedEx International Priority
MSA
I have used the service five or six times over the last two years and have found it to be consistent and reliable. I have only needed to contact customer service once and was satisfied by the timing and nature of their response.
forward2me did what is said it would on its website.
forward2me did what is said it would on its website.
Verified Customer
28 May 2022
FedEx International Economy
VC
It was OK.
Omar
28 May 2022
DHL Economy Select
O
Amazing and fast service! If you guys could also provide few pictures of each arriving parcel that would be a great addition to the service
Unverified Customer
27 May 2022
Unknown Shipment Details
Good service, Clara and Kat are so awesome, I will be using this service again!
Unverified Customer
27 May 2022
Unknown Shipment Details
I must confess I was a bit wary at the begginning , being the first time using such service. I am thoroughly delighted with all of it - end to end! The set up , and obtaining and address , looked 'way too easy' but it worked like a charm! Got address right away , ordered , package arrived , and a picture was available right away waiting for next steps. Payment selection , and shipping was seamless (as well as accounting for importing documentation!). Just superb!
Daniel Expósito Romero
27 May 2022
UPS Standard Single
DER
I must confess I was a bit wary at the begginning, being the first time using such service. I am thoroughly delighted with all of it - end to end! The set up, and obtaining and address, looked 'way too easy' but it worked like a charm! Got address right away, ordered, package arrived, and a picture was available right away waiting for next steps. Payment selection, and shipping was seamless (as well as accounting for importing documentation!). Just superb!
Verified Customer
27 May 2022
DHL Express Worldwide
VC
would have given 5 if it were not so expensive but you still get 4 options. but use it only in an emergency if the company sent not in my country.
Unverified Customer
27 May 2022
Unknown Shipment Details
Clara is awesome! She answered all my questions quickly and was extremely patient with all my questions. This was my first ordered from them and I’ll definitely order from them again! Thanks so much! Can’t wait to receive my package!
Hi Miranda.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Clara, was on hand to assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Clara, was on hand to assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Aaron Goldman
27 May 2022
DHL Express Worldwide
AG
Always consistent and reliable, customer service is very responsive as well.
Harald Schoenherr
27 May 2022
DHL Economy Select
HS
friendly, always ready for information, good explanations by email
Jeffrey Morgan
26 May 2022
DHL Express Worldwide
JM
I think you service is excellent. I Love the speedy and reliable shipping that you offer me by partnering with DHL.
russet potato
26 May 2022
FedEx Connect
RP
excellent service!!!!!! had problems with package being stuck and they resolved the issue! will be using this service again soon :)
Verified Customer
26 May 2022
DHL Express Worldwide
VC
The service is good, the first use, the cost is a bit high
Verified Customer
26 May 2022
FedEx International Priority
VC
My package was delivered to my customer within 24hours. Fast, efficient and friendly service where I was kept up to date along the travel journey.
Kim Buckley
26 May 2022
FedEx International Priority
KB
Great servie
Verified Customer
26 May 2022
DHL Economy Select
VC
Quick service and nice communication. Thanks!
Martin Olah
25 May 2022
FedEx Connect
MO
Package arrived, was repackaged and sent to me quickly.
Igor
25 May 2022
UPS Standard Single
I
Quality service, everything went smooth. Shipping costs are horrible, however.
Unverified Customer
25 May 2022
Unknown Shipment Details
I have been a customer of FORWARD2ME. And this time round due to COV19 restriction and prevailing transportation of dangerous good order (despite my packages are not dangerous at all) I almost gave up my purchase. However, with the FORWARD2Me support team especially Clara's help, my packages were sorted out. Cheers to you Clara! Excellent service and highly recommended.
Conner
25 May 2022
DHL Express Worldwide
C
Thank you for shipping my product to me safe from the UK to US. I wasn’t sure at first about using a forwarding company but the price and the shipping speed was amazing! Thanks again
Unverified Customer
25 May 2022
Unknown Shipment Details
Simply perfect. I used this service for the first time and I had a problem that somehow website said they don’t have anything for me to send although I received the mail saying I must finish the purchasing process or it will be canceled. I panicked and sent the message immediately.Then, Aimee, the reliable supporter responded me in literally 3 minutes and gave me all the detailed information I needed! I was surprised really because I live in Asian zone and we have time differences!!! What’s more, I believe my English wasn’t that easy to understand and I don’t understand the high level English but Aimee’s text was very clear and simple, I didn’t need to use google translate. Finally most important part, I could complete my purchase and now I’m waiting for my package to arrive.
Believe me, amazing service!
Thank you very much for your help Aimee!!!
Believe me, amazing service!
Thank you very much for your help Aimee!!!
Hi Jasmine.
Thank you so much for your wonderful review, these comments are really appreciated by all the team and we are really pleased that you are happy with the service we offer.
I will pass on your gratitude to Aimee personally.
We look forward to your continued support.
Kind regards,
Hayley
Thank you so much for your wonderful review, these comments are really appreciated by all the team and we are really pleased that you are happy with the service we offer.
I will pass on your gratitude to Aimee personally.
We look forward to your continued support.
Kind regards,
Hayley
Charlotte Walker
25 May 2022
UPS Express Saver
CW
Forward2me always deliveries (pun totally intended!). Great customer service; a smidge slow this time, but I am assuming they were super busy. Very helpful though, once I got them.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
This time, I only had one box, which was well packed, so was marginally irked it needed to be repacked, adding to the already high price, but I got my order in Luxembourg, about a week after it arrived at forward2me’s warehouse, which was fast and the goal.
Verified Customer
25 May 2022
DHL Express Worldwide
VC
Great work done for us
Verified Customer
25 May 2022
FedEx International Priority
VC
Quick response when needed. Packages arrived in good condition
Guðvin Flosason
25 May 2022
DHL Express Worldwide
GF
Nice service... ??
David Franciose
25 May 2022
FedEx Connect
DF
Everything was handled perfectly and my package was shipped safely and quickly. I bought it off of a UK only site so having the option to have something like that shipped to me for a pretty reasonable price was very convenient.
Unverified Customer
24 May 2022
Unknown Shipment Details
It’s really a great company. They are fast in upload your parcel once it has arrived to them. They have amazing customer service and a wonderful support from them specially agent “Clara”. Honestly professional forwarder company.
Hi Mohamed
Many thanks for your review.
It is so great to read your feedback and to learn that you have had great experience through our services.
I am so pleased to hear that our Customer Experience agent, Clara, has continuously supported and assisted you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your review.
It is so great to read your feedback and to learn that you have had great experience through our services.
I am so pleased to hear that our Customer Experience agent, Clara, has continuously supported and assisted you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Alda Sigmundsdóttir
24 May 2022
TNT Economy Express
AS
The shipment took 2 weeks to arrive, which was supposed to be 2-3 days. When I contacted customer service I got canned responses and the distinct feeling that they did not care in the least about my issue. When the shipment was opened it became clear that the repacking was very poorly done. These were books for resale and they had been handled with dirty hands so the covers needed to be cleaned. They had also been badly arranged in the boxes so some of them were warped and could not be resold. Never again.
Hi Alda,
Many thanks for your feedback,
We are sorry to hear that you feel dissatisfied.
All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 2 weeks and appeared to be continuously moving back and forth in the network unnecessarily. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination. We apologize for any frustration and inconveninece this long delay with your shipment has caused you. I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 2 week delay, as the original shipper, and try to source some compensation for you.
I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review, to request some images of your items and how these were received to you in the box and to also update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier.
I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry to hear that you feel dissatisfied.
All courier transit times stated on our website can only be seen as an estimate due to transit times being subject to any unavoidable transit or connection delays with the couriers or local customs clearance. However I have looked at the tracking link for your shipment with the TNT Economy service and I can clearly see your package was delayed in the network for 2 weeks and appeared to be continuously moving back and forth in the network unnecessarily. I cannot see that any of the delays were linked to customs clearance delays which is usually the main reasons for shipments taking longer to move onto delivery in the network especially if there is a backlog for the couriers at destination. We apologize for any frustration and inconveninece this long delay with your shipment has caused you. I have immediately submitted a query to TNT, in relation to the continuous delays for your shipment, to try to determine the cause and to also evaluate if it is possible for us to raise a claim with the courier for the 2 week delay, as the original shipper, and try to source some compensation for you.
I will be back in touch with you via direct email to reiterate what has been discussed with you in from this review, to request some images of your items and how these were received to you in the box and to also update you on the status of the query I have open with TNT in relation to your shipment as soon as I have received a response from the courier.
I hope the information I have provided to you has been useful, we hope this issue does not deter you from using our services again in the future and that you will choose to reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
24 May 2022
DHL Express Worldwide
VC
Great service
Adnan Mavric
24 May 2022
DHL Express Worldwide
AM
five star service
Benjamin B
24 May 2022
DHL Express Worldwide
BB
Love this service and no complaints with anything so far.
Verified Customer
24 May 2022
FedEx Connect
VC
Excellent service
Helmut Aigner
24 May 2022
DPD Classic
HA
Mach anfänglichen Bedenken hat alles problemlos funktioniert ?
Edward Gregg
24 May 2022
DHL Express Worldwide
EG
Item came fast and safe!
Sergei Tkachenko
24 May 2022
DHL Express Worldwide
ST
Great customer service now. Started shipping faster when I started working with them.
Verified Customer
24 May 2022
DHL Express Worldwide
VC
excellent service and acceptable rate on shipping.