Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Jessica P.
17 June 2022
DHL Express Worldwide
JP
Would 100% recommend to a friend. Great communication, secure packaging, and fast shipping.
Verified Customer
17 June 2022
FedEx Connect
VC
Excelente servicio!! Recomendable al 100 % Rápido y responden las preguntas rápido y el producto llega rápido y en buenas condiciones, encantada
Stephanie Molina-Mejia
17 June 2022
FedEx International Priority
SM
Very fast and convenient. Customer service is great as well. I will definitely continue to use their services
Unverified Customer
16 June 2022
Unknown Shipment Details
Many thanks to Japan warehouse staff and customer agent Aimee for the great services!
Pierre Theron
16 June 2022
TNT Economy Express
PT
Excellent service from the team .Thanks .They removed some unknown residue on injectors I bought on ebay . So now the parcel can be shipped to me .
Verified Customer
16 June 2022
DHL Express Worldwide
VC
They are quick to ship. The only issue is I only had one option for shipping and that was fedex. I personally like to use DHL. But they are super helpful with answering any questions.
scarlett
16 June 2022
UPS Economy
S
had to get two items shipped to me from uk, they repackaged the items excellent! arrived on time. will use again in the future!
Joanna
16 June 2022
FedEx International Priority
J
Works as exactly as story said rates are completely reasonable
DONG YU
16 June 2022
FedEx Connect
DY
Only the price is more expensive.
Hi Dong,
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the courier shipping price you have paid through our service.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked at your recent shipments through our service and I can see that you had reached out to us and requested to cancel the advised combine and repack for one of your packages prior to shipping. Another reason why you will have paid a higher price is because the chargeable weight for packages with the courier's are based on the greater of either the volumetric weight/size of the package or the actual weight of the goods. The volumetric/size of your packages was greater than the actual weight of the goods inside. I understand that you did not wish for the external or internal packaging to be removed for resale purposes but by cancelling or refusing to request a repack request this meant that we could not successfully save you any volume and the packages will have been shipped with the courier based on the original dimensions and weights as they were originally received by the senders. If a repack had been completed for your packages, there would have been sufficient excess space to save by reducing the current size of the package which could have helped lower the final FedEx Connect shipping price and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I hope the information I have provided to you is useful.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the courier shipping price you have paid through our service.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked at your recent shipments through our service and I can see that you had reached out to us and requested to cancel the advised combine and repack for one of your packages prior to shipping. Another reason why you will have paid a higher price is because the chargeable weight for packages with the courier's are based on the greater of either the volumetric weight/size of the package or the actual weight of the goods. The volumetric/size of your packages was greater than the actual weight of the goods inside. I understand that you did not wish for the external or internal packaging to be removed for resale purposes but by cancelling or refusing to request a repack request this meant that we could not successfully save you any volume and the packages will have been shipped with the courier based on the original dimensions and weights as they were originally received by the senders. If a repack had been completed for your packages, there would have been sufficient excess space to save by reducing the current size of the package which could have helped lower the final FedEx Connect shipping price and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I hope the information I have provided to you is useful.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Verified Customer
16 June 2022
DPD Classic
VC
positive with forward to me, not so positive with shipping firm but isnt the fault of f2me and at the end all went ok
Verified Customer
16 June 2022
DHL Express Worldwide
VC
The service is easy to use, its expensive but you get what you pay for. This is the second time Ive use forward2me and I wouldn’t hesitate using them again
Gordon Bryant
15 June 2022
DHL Express Worldwide
GB
Excellent and speedy service to forward a part from a UK supplier who does not ship to Canada.
Verified Customer
15 June 2022
DHL Express Worldwide
VC
They answered my question rapidly whenever I asked.
Thank you very much for your support.
Thank you very much for your support.
Gaurav Lohia
15 June 2022
DHL Express Worldwide
GL
The service is just amazing !!
And the support staff is prompt.
And the support staff is prompt.
Fernando Soto Broca
14 June 2022
DHL Express Worldwide
FSB
Excellent service!
Verified Customer
13 June 2022
DHL Express Worldwide
VC
Service was very fast to Canada from Germany. Emails kept me informed throughout the process.
Toni
13 June 2022
FedEx International Priority
T
Too expensive. My purchase almost doubled in price due to very high freight cost and fees. I also had to pay unnecessary GST prices at the border as they required me to pay these before shipping despite the fact that I informed them that the price of the garment was under the tax threshold.
Hi Toni,
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order.
I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you.
Please keep an eye out for my email regarding your GST issue.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order.
I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.
I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you.
Please keep an eye out for my email regarding your GST issue.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
nobuo shirahashi
12 June 2022
UPS Express Saver
NS
このアイテムは正常な到着をしませんでしたので、低い用かしか持ち合わせません。税関担当の業者も回答をせず、後任に任せっきりで、した。
その後の弁明も説明なく、単に送ってきただけでした。
最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。
その後の弁明も説明なく、単に送ってきただけでした。
最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。
Verified Customer
12 June 2022
UPS Standard Single
VC
Perfetto!!!
Matthew Wolfe
12 June 2022
UPS Economy
MW
I live in the US and now that I have FORWARD2ME I Don’t miss out on items internationally that I would of loved too purchase for my collection. Now I can at a fair shipping cost. Must have service 5 ⭐️‘S all the way
Stéphane DARNAUD
12 June 2022
UPS Standard Single
SD
Comme d’habitude, service au top.
L’interface est simple à utiliser, le service est rapide et à un très bon tarif.
Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les employés répondent rapidement aux demandes et sont efficaces!
L’interface est simple à utiliser, le service est rapide et à un très bon tarif.
Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les employés répondent rapidement aux demandes et sont efficaces!
Verified Customer
12 June 2022
FedEx International Priority
VC
I wouldve liked to see the shipping charges prior to bring asked to file a Prior Authorization. Also the delay was unnecessary as to how many days it took to release my package
Laura T
12 June 2022
DHL Express Worldwide
LT
excellent service, the management and follow-up is also amazing, I really liked the experience and received my order in perfect condition
Verified Customer
12 June 2022
DHL Express Worldwide
VC
Fast Shipping and Very Reliable.
My first time to try this and I was impressed! Will definitely recommend it.
My first time to try this and I was impressed! Will definitely recommend it.
Victor Mccracklin
12 June 2022
UPS Express Saver
VM
Perfect service. Ease of use. Will recommend to others
Cory McFarlane
12 June 2022
UPS Economy
CM
I’ve been using this service for 5 years and there is nothing better! Packages are handled with care and combining them works seamlessly
Unverified Customer
11 June 2022
Unknown Shipment Details
Prompt and efficient. No problems. Thanks, Aimee.
Nicole
11 June 2022
FedEx Connect
N
Always happy with the level of customer service and the service this company provides. Thanks for always getting my products to me safely. Any time I’ve had issues they have been helpful and always quick to resolve them. Highly recommend I will continue to utilize this mail forwarding service as my #1 choice for years to come!
Verified Customer
11 June 2022
DHL Express Worldwide
VC
Everything was smooth and seamless. Setting up my address was straightforward and a simple process and I was able to immediately begin shopping!
Verified Customer
11 June 2022
DHL Express Worldwide
VC
Responded very fast. Amazing service to get UK product delivered to Canada
JUNQIAO SONG
11 June 2022
DHL Express Worldwide
JS
I know there's a big size calender. But the box is tooooooo big for them. That turned out a higher express fee than usual. Anyway thank u .
Verified Customer
10 June 2022
DHL Express Worldwide
VC
Very good service!!!!
BOUSMAHA MOSTAFA
10 June 2022
FedEx International Economy
BM
Good merci
Verified Customer
09 June 2022
DHL Economy Select
VC
Everything went smoothly and they were really helpful along the way. Quick responses. A bit pricey, but overall it was worth it.
Unverified Customer
09 June 2022
Unknown Shipment Details
I am satisfied with the fast reply and shipping.
Verified Customer
09 June 2022
DHL Express Worldwide
VC
Excellent customer service! Whenever I needed something they were there for me. Thank you!!
Veronica
09 June 2022
FedEx International Economy
V
Highly recommend!! straightforward and quick! Gets orders to Canada. Will use again ?
Unverified Customer
09 June 2022
Unknown Shipment Details
He responded to me very quickly and helped me in some browsers, and he does not hesitate to do his utmost to help me. Thank you kat
Hi Hessa.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Kat, was on hand to quickly assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Kat, was on hand to quickly assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Verified Customer
09 June 2022
DHL Express Worldwide
VC
Fab service! Highly recommended. A great way to get items from British sellers who don't ship outside of the UK.
Unverified Customer
09 June 2022
Unknown Shipment Details
Nothing wrong with the service at all. However , your freight rates had virtually doubled since the last time I used the service. I would use the service weekly or at least fortnightly , however this past week I have had a similar delivery from the same supplier forwarded to a private address , and re-mailed to me using the British Postal Service for less than half the Forward2Me freight cost. My question is , can you include a British Postal Service option in your offering????
anthony hoy
09 June 2022
DHL Express Worldwide
AH
Nothing wrong with the service at all. However, your freight rates had virtually doubled since the last time I used the service. I would use the service weekly or at least fortnightly, however this past week I have had a similar delivery from the same supplier forwarded to a private address, and re-mailed to me using the British Postal Service for less than half the Forward2Me freight cost. My question is, can you include a British Postal Service option in your offering????
Verified Customer
08 June 2022
TNT Economy Express
VC
One price for shiping at start and tripel price at the end.
Confusing ,vague snd deception with shiping price.
Confusing ,vague snd deception with shiping price.
Verified Customer
08 June 2022
UPS Express Saver
VC
The service was very prompt & dependable.
They stuck to the committed timeline.
They stuck to the committed timeline.
Dr Martin Cefai M.D
08 June 2022
DHL Express Worldwide
DMC
The service is excellent, customer care is great but to be honest shipping costs from the UK together with the import duties we then have to pay have become extremely high making it difficult to shop from the UK which is really sad. This does not reflect in any way on the wonderful customer care service forward2me offers but is simply a reflection on the new reality of purchasing goods from the UK.
Tony Wellard
08 June 2022
DHL Express Worldwide
TW
Getting better now I'm leaving the country and won't need the services any more
Filip Adriaens
08 June 2022
DHL Economy Select
FA
great customer service, but very lousy and unfit online software! Switched to another provider
Hi Filip,
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Verified Customer
08 June 2022
DHL Express Worldwide
VC
The item I ordered was promptly and safely delivered from their forwarding location to my home.
Unverified Customer
07 June 2022
Unknown Shipment Details
I am Abdullah
asoool.a4@gmail
I would like to thank the forward2me team I am really happy that I am one of your customers and I would like to thank Aimee for the help and quick response in every mail
asoool.a4@gmail
I would like to thank the forward2me team I am really happy that I am one of your customers and I would like to thank Aimee for the help and quick response in every mail
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Aimee, was on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agent, Aimee, was on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto them in person.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Steffi
07 June 2022
FedEx International Priority
S
Always very quick and reliable, prompt dispatch and trustworthy. Highly recommended!
Brian Goins
07 June 2022
FedEx Connect
BG
Used this so many times to save money on clothes in the UK to ship to the US