Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
alain
27 June 2022
FedEx International Economy
A
Excellent service as usual.
Erik Åsløkk
27 June 2022
DHL Economy Select
E�
Great service.
Dima Pole
27 June 2022
DHL Express Worldwide
DP
Great service and friendly staff to deal with. Highly recommended.
Stephen Brown
27 June 2022
DHL Express Worldwide
SB
Fast reliable, easy, and very cost effective using their combine and repack options on multiple orders
Unverified Customer
26 June 2022
Unknown Shipment Details
Well here's how this company REALLY works - don't believe all these fake positive reviews from suspiciously similar names, all with the same glowing feedback.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship!!! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship!!! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Abrar Slyaqoub
26 June 2022
DHL Express Worldwide
AS
Helpful and fast
Unverified Customer
26 June 2022
Unknown Shipment Details
Tip TOP , show the rest how it should be done. Very professional. Compared to UK Po BOX this place is light years ahead. Avoid UK Pobox horrible service. Forward to me you know what you are getting and it is clean and modern.
Verified Customer
26 June 2022
FedEx Connect
VC
Excellent communication and super quick service.
Unverified Customer
25 June 2022
Unknown Shipment Details
I had to order a bulky car part from a UK retailer that don’t ship to the US. Used this service to have some address to ship within the UK. Pretty skeptical at first , but I was pretty impressed overall! Customer service was quick to respond. Prices are reasonable but not cheap. They were able to ship the item within the US in three days! Would definitely use this service again if I happen to order to another UK only retailer.
Lia Harf
25 June 2022
FedEx Connect
LH
Very happy with the service but it’s a bit pricey wish there was a Royal Mail shipping option
David Lugton
25 June 2022
DHL Express Worldwide
DL
Easy transaction that was quick and informative.
Verified Customer
25 June 2022
FedEx Connect
VC
I would recommend it. Fast, useful, reliable.
Tessa
24 June 2022
DHL Express Worldwide
T
Great service, everything was handled quickly. Parcel was repackaged neatly.
bernard martin
24 June 2022
DPD Classic
BM
excellent service efficace et rapide très pros !
Mai Nguyen
24 June 2022
FedEx International Priority
MN
It’s my first time using f2m, and i’m happy with the service. The staffs are friendly and willing to help me with all my requests. I definitely will be back for the services.
C Boss
24 June 2022
DHL Express Worldwide
CB
This is a super useful service for someone is SA where postage does not work as a service.
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
Unverified Customer
24 June 2022
Unknown Shipment Details
Truly outstanding customer service.
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Verified Customer
24 June 2022
FedEx International Economy
VC
Fast response to emails, fast service!
Philippe CLECH
23 June 2022
DHL Express Worldwide
PC
An excellent service that I truly recommend. You can track your parcel at all stages then it depends what carrier you choose but I was not disappointed from the beginning on. Will use the service soon again
Blake Dickey
23 June 2022
FedEx International Priority
BD
Arrived Very Quickly. took 6 days for a package to be sent from germany to the usa , California.a bit pricey but still worth it . will be using again
Cuen Lucas
23 June 2022
DHL Express Worldwide
CL
Got my shipment to me ahead of schedule, and undamaged. Perfect
Jordin Phang
23 June 2022
FedEx International Priority
JP
Used the Germany warehouse. Services were same as the UK warehouse, fast and efficient.
Christina C
22 June 2022
DHL Express Worldwide
CC
I'm very pleased with the service and will continue to sue them.
T. Körper
22 June 2022
DPD Classic
TK
I just love Forward2me! Whenever you want to order in the UK choose Forward2me. They give you an address in the UK and send it forward to you. It‘s so easy to handle. I never had any problems with them. They are reliable and always helpful when German shipping companies make mistakes. Five stars from me!!!
Rasmus Thomsen
22 June 2022
DHL Express Worldwide
RT
Easy to use, friendly customer service. It just works...
Verified Customer
22 June 2022
UPS Standard Single
VC
Good service and good customer support
AHS Society
21 June 2022
DHL Express Worldwide
AS
Solid service I was with UKpost box and thank God I found this service. Professional, well designed and fair pricing. UK po box you end up paying £30 for a £5 parcel.
Rafael Martorell Jr
21 June 2022
DHL Express Worldwide
RMJ
Great service !
Suhaimi
21 June 2022
FedEx International Economy
S
Excellent service that i can recommend to anyone interested
Carol
21 June 2022
DHL Express Worldwide
C
I am grateful to have found this service. It allows me to buy things in the UK that aren't available to me in the US. It's still expensive. I've done it several times now, always buying from 5 to 8 items at a time. it ends up costing anywhere from $12 to $16 per item. Once I tell them to send it, I receive it quite quickly. I wish it was easier to call them & ask questions. If there's a way to do that, I haven't figured it out yet.
Justin Burge
21 June 2022
FedEx Connect
JB
Service is convenient and an amazing idea. However, shipping was EXTREMELY expensive (even for the cheapest option) and it took the item forever to arrive.
Hi Justin,
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Unverified Customer
20 June 2022
Unknown Shipment Details
Ordered a Mathmos lava lamp and use the Forward2me service to ship to my Country, since Mathmos is not shipping there currently. From the order to Mathmos to my door took about week and was a lot cheaper than I expected. The process was easy, fast and secure and now I am enjoying my awesome new lavalamp thanks to all involved. I would highly recommend this service because of its ease of use and quick shipping. Thanks Forward2me, I got something I thought would take me at least another year to get, NOW. You rock!
Clayton
20 June 2022
DHL Express Worldwide
C
As always forward2me is on top of their game. Fast processing of my package, reasonable shipping rates and excellent customer services.
Verified Customer
19 June 2022
DHL Express Worldwide
VC
Customer service was horrific. They didn’t want to ship a package with just AA alkaline batteries while this is acceptable on any airline. Avoid this company at all costs. Look elsewhere. Don’t waste your time or money.
Unverified Customer
19 June 2022
Unknown Shipment Details
Quick and kind service.
Javier
19 June 2022
FedEx Connect
J
You guys do t protect or package my sneakers or any that I order well. Every time I order sneakers the box ends up damaged! I pay u guys to much money and for my items to come damaged that’s horrible !
Nawaf A
19 June 2022
DHL Express Worldwide
NA
Excellent service and kind team staff.
Egg
19 June 2022
DHL Express Worldwide
E
Very impressed with this service. Just wish postage wasn’t such ridiculous prices.
chassy Bloch
19 June 2022
DHL Express Worldwide
CB
Quickly resolved an issue. Very professional !
Verified Customer
19 June 2022
UPS Express Saver
VC
Very Satisfied Customer.. Service is good and efficient.
Benedicte Sole
18 June 2022
DHL Economy Select
BS
*********a
Unverified Customer
18 June 2022
Unknown Shipment Details
Bad costumer service and Bad Service they put my Package on hold Package ID DE-13-1654691031900106
with NO EXPLANATION
I get an Email saying . we can only return the parcel to the sender or dispose of this without any charges
i have payed 200 euro plus shipping cost for that !!!
DO NOT USE THEY SERVICE BEWARE
with NO EXPLANATION
I get an Email saying . we can only return the parcel to the sender or dispose of this without any charges
i have payed 200 euro plus shipping cost for that !!!
DO NOT USE THEY SERVICE BEWARE
Sandra Y
18 June 2022
FedEx International Economy
SY
Communication was a bit delayed and there was some back and forth, but I’m overall happy with the service and would definitely use them again. Not sure if my canned items were damaged from the company sending it, or if it was forward2me when they were re-packaging but it was minimal. Would recommend their service to others and was able to save money through them!
Unverified Customer
18 June 2022
Unknown Shipment Details
Very bad experience - SCAM ALERT
They do wherever they want with your package and money
Order 144560063344590
They do wherever they want with your package and money
Order 144560063344590
Jean-Pierre Guillou
18 June 2022
DHL Express Worldwide
JG
Speedy response, Re-packing well done and good communication
Verified Customer
18 June 2022
FedEx International Economy
VC
At First, You put on blame to me about repack.
Verified Customer
18 June 2022
DHL Economy Select
VC
Took a bit of time, but communication was clear and got what I wanted.
etienne tinant
18 June 2022
DHL Economy Select
ET
perfect service, perfect communication
Unverified Customer
17 June 2022
Unknown Shipment Details
My gratitude to Aimee and Chris.
They provided me professional and quick assistance on exporting lithium battery cell which I was afraid to be turned down but they figured out solution quickly.
I can say I am very satisfied with service and quality they provided me.Thank you.
They provided me professional and quick assistance on exporting lithium battery cell which I was afraid to be turned down but they figured out solution quickly.
I can say I am very satisfied with service and quality they provided me.Thank you.
Unverified Customer
17 June 2022
Unknown Shipment Details
What else can I say about this company except excellent? Trustworthy also included. At first I also have different opinions about forward2me… but you know what? This company just made my Dream to have beautiful car seat for my Little Angel came true… so I hope my review will help people who needs helps like me before and looking for trustworthy forward address company…. I was using the UK service… not cheap but very very very worthy… have no excuse for me to not write it here in the trustpilot… fyi they haven’t asked me to write it so… I‘ll do it for expressing my Gratitude to forward2me… keep it up… and I will use the service of this company again heheheh… oh ya btw, when my stuff was arrives at the storage house, surprisingly there were 500+ Waiting list before mine to be processed… however that was not long waiting time at all… from 13th of june ( UK storage)-16th of June ( in front of my doorstep DE)… ? Bravo #sorryformybadenglish