Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Megs
10 July 2022
DHL Express Worldwide
M
Clare was so helpful and patiently answered all my questions on email. I did find it a little difficult to get hold of someone on the phone line but did get a call back (unfortunately I missed the call back)
Verified Customer
10 July 2022
FedEx International Economy
VC
いつもスムーズに商品を発送頂いてます。ありがとうございます。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
alessandro carniel
09 July 2022
DHL Economy Select
AC
Very fast service and immediate response from personnel for any evenience.
NAOKI OKADA
09 July 2022
DHL Express Worldwide
NO
Totally satisfied.
Quick response and low cost.
I will order again.
Quick response and low cost.
I will order again.
Unverified Customer
09 July 2022
Unknown Shipment Details
Great experience Aimee took care of my package all the way, And clara helped out too. Package received in good condition no damage
Cristina Gil
09 July 2022
FedEx Connect
CG
good packaging, nothing damaged, arrived perfectly
Predrag Lalovic
09 July 2022
DHL Express Worldwide
PL
Great service!
Unverified Customer
08 July 2022
Unknown Shipment Details
After placing my order from a UK-website, only 6 days later my package had arrived to my adress in Sweden. Although a little pricey compared to other alternatives, I'd happily spend the little extra money and know the service is going to be fast and that the company is reliable.
Alyssa B.
08 July 2022
UPS Economy
AB
This service was easy, inexpensive, and fast. I was worried using it at first because it’s over 4,000 miles away but my record vinyl came in better shape then it has when I’ve ordered from stores in the US. Couldn’t recommend forward2me more!
Abdulqader Dawood
08 July 2022
FedEx International Priority
AD
Amazing service!
Siu Lam Kwok
08 July 2022
DHL Express Worldwide
SLK
I used them for a little over a decade now, almost from when they started their business. So I considered myself qualified to give them a five star rating.
Verified Customer
08 July 2022
DPD Classic
VC
Nearly everything worked so far.
Minor complication with tariff rates.
Minor complication with tariff rates.
Unverified Customer
08 July 2022
Unknown Shipment Details
Don't use the rubbish company!!
The First time, When I use their Germany warehouse and they provide return service to seller, I make the return request and upload the return label.
Due to seller specify use UPS, so i double confirm the c.s use my Return Label. But, finally the warehouse use their courier "DPD " and my parcel send to Germany warehouse , but they get my parcel to Poland. Now ,the my parcel hold on the France and unsuccessful return to seller. The c.s :Kat can not help me anything.
The second thing is i have other shipment to their warehouse, i arrange ship to my country, their charge me Dimensions (cm) 36x19x10 ,actual weight was: 0.27 kg , Total Chargeable Weight 1.40 kg i totally understand will charge volume weight, but when i received the parcel, the parcel Dimensions just 17x17x10 cm, this volume weight not enough 1Kg, the charge amount difference 8 euro.
Obviously, the company very dishonest and communicate have mistake .
The First time, When I use their Germany warehouse and they provide return service to seller, I make the return request and upload the return label.
Due to seller specify use UPS, so i double confirm the c.s use my Return Label. But, finally the warehouse use their courier "DPD " and my parcel send to Germany warehouse , but they get my parcel to Poland. Now ,the my parcel hold on the France and unsuccessful return to seller. The c.s :Kat can not help me anything.
The second thing is i have other shipment to their warehouse, i arrange ship to my country, their charge me Dimensions (cm) 36x19x10 ,actual weight was: 0.27 kg , Total Chargeable Weight 1.40 kg i totally understand will charge volume weight, but when i received the parcel, the parcel Dimensions just 17x17x10 cm, this volume weight not enough 1Kg, the charge amount difference 8 euro.
Obviously, the company very dishonest and communicate have mistake .
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
08 July 2022
DHL Express Worldwide
VC
Der Service ist wundervoll. Ich würde mich jederzeit wieder für dieses Unternehmen entscheiden. Für mich gibt es da nichts zu überlegen. TOP 100 Punkte
Verified Customer
07 July 2022
UPS Standard Single
VC
Fast and great customer service
Verified Customer
06 July 2022
FedEx International Economy
VC
迅速に出荷してくれました。手数料及び送料は高くもなく、安くもなくで、満足でした。ある程度英語が理解できれば、簡単に出荷指示が、出せます。同梱指示はどうだかわかりませんが。総じて良かったです。
Sheena M
06 July 2022
DHL Express Worldwide
SM
I am very pleased with the service provided by forward2me. I ordered a very special item exclusive to the Japanese market. I was notified quickly that my order had arrived at the Japan warehouse. The process for getting the shipping details input was straight forward. Choosing my method of shipping was simple with several options available. My order was delivered internationally from Japan to the United States in 3 days. I was thrilled to have my item so quickly. I will definitely us forward2me in the future if I choose to make another purchase from abroad that cannot be directly shipped to me. I would definitely recommend forward2me services to anyone. AA++ Service
Thank you forward2me!!
Thank you forward2me!!
Verified Customer
06 July 2022
DHL Express Worldwide
VC
Arrived great condition fast and easy. Will use them again for sure. Only used them once so far but had a great experience. They even got back to me with a question I had before it arrived.
Abdullah Alfouzan
06 July 2022
DHL Express Worldwide
AA
Prompt, fast, with great customer service.
Verified Customer
06 July 2022
FedEx Connect
VC
Service was great and order through forward2me saved us a lot for baby formula.
Verified Customer
06 July 2022
DHL Express Worldwide
VC
I have been using this service for awhile and I am absolutely glad I decided to take a chance on them. Amazing customer service and my items are always shipped out extremely fast!
Ian
05 July 2022
DHL Economy Select
I
Did what they claim they do. I usually directly contact DHL/DPD to ship over the border however sometimes its pretty intense process and seller doesn't want to go thru that so I've tried forwarder for the first time.
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Unverified Customer
04 July 2022
Unknown Shipment Details
I am yet to use their services but their customer service agents Nica and Psalms especially were superb and very helpful and gives me a good feeling about their services in the future. Keep up the good work?
Hi Mariah.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Nica and Psalms, have been on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto both agents personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Nica and Psalms, have been on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto both agents personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Giorgio
04 July 2022
DHL Express Worldwide
G
Perfect as usual !
Franz Probst
03 July 2022
FedEx International Priority
FP
Einfach ein SUPER Service und Lieferdienst
Amrit Bajwa
03 July 2022
UPS Express Saver
AB
The team at forward2me were incredibly helpful with answering my many questions. I was shopping a large and fairly pricey gaming chair and the team reassured me and answered every question along the way! The package arrived to me quickly and safely!
customer
03 July 2022
FedEx Connect
C
I'm in the US and wanted to buy from a UK company that doesn't have affordable international shipping options. forward2me has a fairly streamlined online interface and helped me save about $70 on a 5 KG shipment of food items when compared with the merchant's shipping option.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
L Woo
02 July 2022
UPS Express Saver
LW
Excellent service. Everything was transparent and very quick. Package received as expected!
Unverified Customer
02 July 2022
Unknown Shipment Details
In 22 years that I've been buying online and using various proxy forwarders, this is the worst company I've ever encountered. Extremely bad and unprofessional. Simple things like providing photos of the package or allowing the customer to fill the customs declaration are non existent, as a result of non existent customs declaration and wrongfully reported price of the goods, I've ended up paying customs fees of over 200 usd, when the goods were actually free of any customs duties had the price was reported right. My advice - stay away
Jane Stewart
02 July 2022
DHL Express Worldwide
JS
I had an issue that was resolved immediately. Service is always so fast and i could not be happier.
Justin Waters
02 July 2022
UPS Express Saver
JW
Excellent customer service and communication along the way. Would definitely do service with forward2me again.
Verified Customer
02 July 2022
FedEx Connect
VC
Very prompt and great customer service
Iris Watkins
30 June 2022
FedEx Connect
IW
Works well but expensive
Henry Robin Barton
30 June 2022
DHL Express Worldwide
HRB
The three items you forwarded on were all bought from Amazon but sourced from different suppliers. They arrived in your depot at different times/dates but were easily identified, repacked together and forwarded on to me.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
Verified Customer
30 June 2022
FedEx Connect
VC
Correu tudo bem, certamente irei encomendar novamente
Anita Navarro
30 June 2022
FedEx Connect
AN
Really quick and easy service!
Verified Customer
29 June 2022
FedEx International Economy
VC
First time using this company - and that was in the middle of ordering something online where the Seller indicated on their website that they shipped internationally - only to find at final checkout it didn't! So quickly did a search for freight forwarding companies and this one popped up. Rapidly registered online and obtained my "address" for my order and hey presto! Very simple sign-up process. Package arrived at Forward2Me with no issues and promptly forwarded to it's final destination. Good job! Really pleased! Will definitely use again :-)
Unverified Customer
29 June 2022
Unknown Shipment Details
As I promised to the company that my review will affect this rating I will mention what happened .
What items are restricted when shipping via my forward2me account?
Perfumes, Colognes, Eau de toilette, After Shave
Batteries
Aerosols
Nail polish and Nail Polish Remover
Cigarette lighters, gas lighters
Some hair care products
Compressed gas or gas cylinders
Engine and Motor oil
Turpentine and Paint Thinners
Some household cleaners
Paint and paint guns
Stains & Varnishes
Solvents, Glue and Adhesives
Printer toner cartridges
Alcohol – can only be shipped internationally with UPS and only to some countries
Steering wheels with Air Bags
I ordered a wide card from the Company. As I saw what are the restricted item list I don’t found the Card issue I in the list .
I ordered the card and arrived to the forwarding facility .
I got a message from the customer support that we can’t process .
I have spent 19$ to order the card and the Wise company sent to the specified adress , they didn’t care about destination adress .
Forward2me refused to send to my country destination .
What items are restricted when shipping via my forward2me account?
Perfumes, Colognes, Eau de toilette, After Shave
Batteries
Aerosols
Nail polish and Nail Polish Remover
Cigarette lighters, gas lighters
Some hair care products
Compressed gas or gas cylinders
Engine and Motor oil
Turpentine and Paint Thinners
Some household cleaners
Paint and paint guns
Stains & Varnishes
Solvents, Glue and Adhesives
Printer toner cartridges
Alcohol – can only be shipped internationally with UPS and only to some countries
Steering wheels with Air Bags
I ordered a wide card from the Company. As I saw what are the restricted item list I don’t found the Card issue I in the list .
I ordered the card and arrived to the forwarding facility .
I got a message from the customer support that we can’t process .
I have spent 19$ to order the card and the Wise company sent to the specified adress , they didn’t care about destination adress .
Forward2me refused to send to my country destination .
Verified Customer
29 June 2022
DHL Express Worldwide
VC
Well here's how this company REALLY works - don't believe all these fake positive reviews from suspiciously similar names, all with the same glowing feedback.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Martin J
29 June 2022
UPS Express Saver
MJ
Way too expensive. Hold your package hostage.
In response to Forward2me. While I was offered repackaging, their website warned there would be a delay because there was a significant amount of parcels ahead of me. It did not advise how long the delay would be. Once you select a method you cannot go back. I initially chose the repack, but seeing no movement, I eventually chose a significantly more expensive option because the cheaper one had disappeared. I was told the cheaper one had to meet volumetric requirements. I tried to go back and get the repack, but then the economy option disappeared. Before signing up, you can use their shipping calculator which gave me the idea it would be about L40. I think I paid L94.63 in reality. In comparison around the same time, I ordered several books from Latvia (it is farther away from Canada than the UK) that would have weighed similar and been the approximate dimensions of my Forward2me package and paid E23.19 (L19.98) for Express Delivery. After going back and forth several times and not being able to access options that I was referred back to on their website, I finally gave up. Unless you really need it and are willing to pay a significant markup, I would consider other options first.
In response to Forward2me. While I was offered repackaging, their website warned there would be a delay because there was a significant amount of parcels ahead of me. It did not advise how long the delay would be. Once you select a method you cannot go back. I initially chose the repack, but seeing no movement, I eventually chose a significantly more expensive option because the cheaper one had disappeared. I was told the cheaper one had to meet volumetric requirements. I tried to go back and get the repack, but then the economy option disappeared. Before signing up, you can use their shipping calculator which gave me the idea it would be about L40. I think I paid L94.63 in reality. In comparison around the same time, I ordered several books from Latvia (it is farther away from Canada than the UK) that would have weighed similar and been the approximate dimensions of my Forward2me package and paid E23.19 (L19.98) for Express Delivery. After going back and forth several times and not being able to access options that I was referred back to on their website, I finally gave up. Unless you really need it and are willing to pay a significant markup, I would consider other options first.
Hi Martin.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Randy Ferraro
29 June 2022
TNT Express Non-Docs
RF
There was a little delay organizing documents for customs, but overall I could not be more pleased with the service provided forwarding this large and difficult item. I mean these folks got a transmission all the way across an ocean to my door in a week. Pro packing on a pallet, secured with multiple straps and thoroughly shrink wrapped. It was not inexpensive, but it is here and in mint condition. Hats off to Aimee, Cameron, and the rest of the Forward2Me team. When the item is big and really matters this team does not disappoint.
Hi Randy.
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Baleswary Panchalingam
29 June 2022
FedEx International Economy
BP
it is a great service but it very expensive
Albert Wade
28 June 2022
FedEx Connect
AW
Wonderful service. No complaints. Will use again.
Unverified Customer
28 June 2022
Unknown Shipment Details
Wonderful experience with Almee & Forward 2 Me . Parcel was wrapped well and all items arrived in mint condition here in Australia
Hi Robert,
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
I will pass your gratitude onto our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
I will pass your gratitude onto our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Iris H.
28 June 2022
DPD Classic
IH
Great customer service. The shipping was fast and uncomplicated. I shipped a parcel from UK to Germany and even with customs it was here within 5 days.
khalid alsaqer
28 June 2022
FedEx International Priority
KA
good The best and easiest shipping method
Duke Tebogo Milanzi
28 June 2022
DHL Express Worldwide
DTM
You guys are great
Twana Shareef
28 June 2022
FedEx International Economy
TS
Excellent service. Prompt delivery. Helpful staff. Cannot recommend them enough.
leslie pinedo
28 June 2022
FedEx International Priority
LP
Super quick, reliable, and came in good condition! I would definitely recommend using forward2me and will definitely be using this service again!
alain
27 June 2022
FedEx International Economy
A
Excellent service as usual.