Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
US
21 May 2025
FedEx International Priority
U
Multiple successful shipments forwarded from Germany to the US.
Many thanks for the 5 star review. 😊
Unverified Customer
20 May 2025
Unknown Shipment Details
Had an issue with my package getting to me and the company was on top of it every step of the way. They mare sure that the necessary steps were taken to retrieve my package and to ensure it was shipped to me. No extra costs. Great communication and updates from Wens (person that assisted me). Do not hesitate to trust this company
Thanks for the 5 star review :)
Jeffrey Starr
20 May 2025
UPS Worldwide Expedited
JS
Great website and provided service
Many thanks for the 5 star review. 😊
Unverified Customer
19 May 2025
Unknown Shipment Details
The company was very helpful initially to ensure my package was ready to ship. UPS picked up my package but then was unable to ship it to me overseas. UPS (apparently) returned the package. That was almost 5 days ago. I have tried calling, WhatsApp'ing, emailing and not a single response. When the shipping process goes right, Forward2Me is a decent service. When there's a few kinks in the road, their service is next to non-existant. Big shame and will think hard about using the service in the future. For now I am still hoping for a response about the returned items.
I’m truly sorry to hear about the frustration you’ve encountered.
I’d like to look into the status of your returned package right away and ensure this is resolved for you as soon as possible.
Customer Satisfaction Team
I’d like to look into the status of your returned package right away and ensure this is resolved for you as soon as possible.
Customer Satisfaction Team
Unverified Customer
19 May 2025
Unknown Shipment Details
J’ai eu une très bonne expérience avec ce site. Étant méfiante de nature, j’avais peur que cela ne fonctionne pas très bien, mais l’envoi a été rapide (max 2 jours après) et j’ai reçu le colis rapidement. J’hésiterai pas à recommander avec eux. Juste un petit défaut : le temps de réponse parfois est un peu long lorsqu’on écrit sur Whatsapp et j’avais posé une question à laquelle je n’ai pas reçu de réponse. Sinon rien à dire :)
Many thanks for the 5 star review. 😊
Unverified Customer
19 May 2025
Unknown Shipment Details
SHIPPED ITEMS TO MY BOX IN DELAWARE VIA INSTACART, COST WAS 125 00 THEY SAID DID NOT RECEIVE, I SENT PICS THEY SAID PHOTOS DID NOT COME THROUGH !! ALSO SENT HEARING AIDE BATTRIES FROM WALMART .THEY SAID DID NOT RECEIVE !! THEN I HAD PERFUME IN MY 1ST SHIPMENT, THEY SAID WE CANOT SEND W FED-EX.
I HAD SHIPMENT SENT TO ME IN FLORIDA, THEY SAID THEY DO NOT SHIP WITHIN THE USA. DO NOT USE THIS COMPANY!!!!!
I HAD SHIPMENT SENT TO ME IN FLORIDA, THEY SAID THEY DO NOT SHIP WITHIN THE USA. DO NOT USE THIS COMPANY!!!!!
Hi John,
We understand you shipped items to your Delaware box via Instacart.
We understand your concern about the Walmart shipment. Please email us at info@forward2me.com and address the concern to "Aimee" any available tracking information, and we will do our best to resolve this.
Customer Satisfaction Team
We understand you shipped items to your Delaware box via Instacart.
We understand your concern about the Walmart shipment. Please email us at info@forward2me.com and address the concern to "Aimee" any available tracking information, and we will do our best to resolve this.
Customer Satisfaction Team
Unverified Customer
18 May 2025
Unknown Shipment Details
Took 3 working days to clear my shipment from being on hold. This is my first time using forward2me - not bad. Looking forward to my next purchase with forward2me as my parcel forwarder. Cheers!
Thanks for the feedback.
As part of our commitment to protecting our business and our customers from potential fraudulent activity, certain shipments are occasionally flagged for additional security checks. This is a precautionary measure to ensure the integrity and safety of all transactions.
We genuinely appreciate your patience as we work to resolve this matter as quickly as possible. I have also flagged this case to our support team to ensure it receives the necessary attention.
We appreciate your kind understanding.
As part of our commitment to protecting our business and our customers from potential fraudulent activity, certain shipments are occasionally flagged for additional security checks. This is a precautionary measure to ensure the integrity and safety of all transactions.
We genuinely appreciate your patience as we work to resolve this matter as quickly as possible. I have also flagged this case to our support team to ensure it receives the necessary attention.
We appreciate your kind understanding.
Kunde
17 May 2025
FedEx Connect Plus
K
Brilliant shopping experience with forward2me.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
Many thanks for the 5 star review. 😊
Unverified Customer
16 May 2025
Unknown Shipment Details
São muito bons no que fazem, já tive varias encomendas reenviadas pela Forward2me, o contato com eles é sempre rápido quando necessário.
Um abraço para Maico, que sempre me ajuda lá.
Um abraço para Maico, que sempre me ajuda lá.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Unverified Customer
16 May 2025
Unknown Shipment Details
I didn't know how to make a return and I needed it quickly to be able to get my refund from the seller. Customer support was very quick and helpful, guided me step by step. This is why I've been working with Forward2me for 3 years now.
Many thanks for the 5 star review. 😊
Unverified Customer
16 May 2025
Unknown Shipment Details
Excellent customer service, Aimee was very efficient and responsive. Contact by Whatsapp is very convenient. Very good experience, fast shipping processing, I recommend !
Many thanks for the 5 star review. 😊
Unverified Customer
15 May 2025
Unknown Shipment Details
Aimee was brilliant at dealing with requests I made prior to forwarding - most helpful and very much looking forward to receiving my parcels. Forward2Me have always provided a smooth and straightforward experience. I highly recommend this company.
Many thanks for the 5 star review. 😊
Unverified Customer
15 May 2025
Unknown Shipment Details
Great experience !
Customer service gives quick answers !
Thanks to Jamie who did a great job to answer my inquiries !
I recommend !
Customer service gives quick answers !
Thanks to Jamie who did a great job to answer my inquiries !
I recommend !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
15 May 2025
Unknown Shipment Details
Merci au service client de GB à Aimée surtout pour sa patience et ses explications. Très professionnel et respectueux. Encore merci
Many thanks for the 5 star review. 😊
Dr. Wong
15 May 2025
FedEx International Priority
DW
Simple, quick, tracking was provided and choice of carriers and prices. All that one would want.
Many thanks for the 5 star review. 😊
Debra Peterson
15 May 2025
FedEx International Economy
DP
You app is not user friendly. Considering most people do things on their phone you fail to mention there are only things that can be done on a desktop and directions.. there are none. Also, was charged for combined shipping, but were sent separately and one book was damaged
Thank you for your feedback. I’m sorry to hear about your experience. We’re continuously working to improve our app, and I appreciate you pointing this out.
rajesh doddi
15 May 2025
FedEx International Economy
RD
It was my mistake for not asking a quote before even shipping the product to your warehouse! I paid almost 290 euros for shipping and you send me via FEDEX because that is only chepest option I have and FEDEX changed the estimated delivery dates three times and probably the worst shipping service I have ever seen and they don’t even have a proper office here in paphos!
We understand your concerns and are sorry to hear about the experience you've had with FedEx.
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Unverified Customer
14 May 2025
Unknown Shipment Details
I am very satisfied with the help obtained via chats or by whatsapp, Aimee is very effective, fast and professional, thank you to this person for his help
Many thanks for the 5 star review. 😊
Unverified Customer
14 May 2025
Unknown Shipment Details
Thank you Aimee for your help, patience and kindness ! UK location forwarded2me !
Many thanks for the 5 star review. 😊
Unverified Customer
14 May 2025
Unknown Shipment Details
I have forwarded a plastic cover I ordered in England for $8, to Croatia (inside Europe).
- They charged 60 Euros for the CHEAPEST delivery (DHL Express) purposely hiding affordable options like GLS or DPD, or even normal DHL.
- Due to the shipping price, I was forced to pay almost $40 when it arrived in tax and duty fees (again - NOT because of the price of the product, but due to their ridiculously overpriced delivery cost).
Hence, I ended up paying over $100 for a plastic cover weighing 200gram I could have shipped for $7.99 had I not used their service.
They purposely hide basic delivery vendors, they force "repackaging" in order to increase the price, and give you no options. I will never ever use this again.
- They charged 60 Euros for the CHEAPEST delivery (DHL Express) purposely hiding affordable options like GLS or DPD, or even normal DHL.
- Due to the shipping price, I was forced to pay almost $40 when it arrived in tax and duty fees (again - NOT because of the price of the product, but due to their ridiculously overpriced delivery cost).
Hence, I ended up paying over $100 for a plastic cover weighing 200gram I could have shipped for $7.99 had I not used their service.
They purposely hide basic delivery vendors, they force "repackaging" in order to increase the price, and give you no options. I will never ever use this again.
Thanks for your feedback.
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
At forward2me, we are committed to offering the most competitive prices in the industry, backed by our Price Match Guarantee and Free Return to Sender service.
If you find a lower price for an identical service before requesting a shipment, simply share the link with us, and we will match the price. If you change your mind after your parcel arrives at our warehouse, you can request a free return to sender, and we will handle it for you at no cost. Additionally, if you discover a lower price after receiving your parcel, just provide the link, and we will refund the shipping price in full. You can find more details on our Price Match Guarantee here.(https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
Unverified Customer
13 May 2025
Unknown Shipment Details
Thanks forward2me, one of the best shipping companies.
Especial thanks to Angela, Aimee, and of course Nica.
Especial thanks to Angela, Aimee, and of course Nica.
Thank you so much for the kind words! We're glad to hear that you had a great experience with us. I’ll make sure to pass your appreciation along to Angela, Aimee, and Nica – they’ll be so pleased to hear this.
Customer Satisfaction Team
Customer Satisfaction Team
Otto
13 May 2025
UPS Standard Single
O
All went smooth and customer assistance was very helpful.
Many thanks for the 5 star review. 😊
Ilse van Breukelen
13 May 2025
FedEx Connect Plus
IVB
Very good!!
Many thanks for the 5 star review. 😊
Fuda
12 May 2025
FedEx International Economy
F
ドイツの料金が高いのが気になるが、全体的にいいサービスだと思う。
Thank you for your feedback. We're glad to hear you find the service overall satisfactory.
Anonym kund
10 May 2025
UPS Standard Single
AK
Quick, good service!
Thank you for your kind words! We're happy to hear you had a quick and positive experience.
Unverified Customer
09 May 2025
Unknown Shipment Details
Five stars for Lancashire/UK warehouse customer support. It was my first time trying to manage multiple packages, and Jamie quickly and thoroughly assisted with all of my questions (especially impressive, given it’s a Friday afternoon/evening).
Tracy also helped with questions earlier in the week, so shoutout there as well.
Tracy also helped with questions earlier in the week, so shoutout there as well.
Thank you so much for the wonderful feedback! We're happy to hear that both Jamie and Tracy provided you with excellent support.
Unverified Customer
09 May 2025
Unknown Shipment Details
Ewa was SO helpful every step of the way and made a dreadful experience very easy (I shipped a massssive mirror from the UK to their warehouse in Germany and then to Sweden).
The mirror is perfect and all is well! 🪞
The mirror is perfect and all is well! 🪞
Thank you for sharing your experience! We're so glad to hear that Ewa was able to make the process smooth for you, especially with such a challenging shipment.
ちか
09 May 2025
FedEx International Priority
�
Thank you❣️✨
Thanks for the 5 star review.
Cameron Todd
09 May 2025
FedEx Connect Plus
CT
Great efficient service.
Many thanks for the 5 star review. 😊
Unverified Customer
09 May 2025
Unknown Shipment Details
My first experience with Forward2me has been amazing. The parcel has been processed extremely fast even with a re-pack service. The package went 11 000 km and has been delivered on 3rd working day! The web app looks nice and it is easy to navigate. There are quite many delivery options to choose. Customer service works and I can only recommend this company.
Thank you so much for your wonderful feedback!
Unverified Customer
08 May 2025
Unknown Shipment Details
Used to be good in the past. Now just greedy and cumbersome.
Prices have doubled. Affordable shipping providers like DPD removed from the site. They force "Combine and repack" on random items (I had a tiny 8 grams plastic lid in a perfectly packaged small package, ONE single item, which they forced me to choose "combine and repack" for with zero reason but to get more money out of it and delay my package).
The service is not transparent, greedy (roughly doubling shipment prices, their margin is about 100%), and non reliable.
Prices have doubled. Affordable shipping providers like DPD removed from the site. They force "Combine and repack" on random items (I had a tiny 8 grams plastic lid in a perfectly packaged small package, ONE single item, which they forced me to choose "combine and repack" for with zero reason but to get more money out of it and delay my package).
The service is not transparent, greedy (roughly doubling shipment prices, their margin is about 100%), and non reliable.
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve encountered. It’s disheartening to hear that your recent experience hasn’t lived up to the high standards you previously enjoyed with us.
We will send you an email about this review directly.
Kind regards,
We will send you an email about this review directly.
Kind regards,
Unverified Customer
08 May 2025
Unknown Shipment Details
Do not buy anything with this company. My item arrived broken, I sent them all the information requested and now they won’t respond. It’s been over 6 days and still no response. In addition to that they tried to charge me 200 to ship a small doll. I had to fight about that by going all the way to corporate to face them fix it. They will blurr out all of the cheaper shipping options saying they aren’t available to make you choose the highest shipping possible. Do not use this company! I want my money back asap!
Update it is now May 18th and still nothing has been done!
Update it is now May 18th and still nothing has been done!
Thank you for reaching out and sharing your experience. We sincerely apologize for the issues you've faced with your shipment and the delay in our response.
Please be assured that we are reviewing your case as a priority, and our team will get back to you shortly with a resolution regarding the damaged item and the shipping charges.
We appreciate your patience and understanding as we work to resolve this matter.
Best Regards,
Please be assured that we are reviewing your case as a priority, and our team will get back to you shortly with a resolution regarding the damaged item and the shipping charges.
We appreciate your patience and understanding as we work to resolve this matter.
Best Regards,
Unverified Customer
08 May 2025
Unknown Shipment Details
Excellent service from Nica, she was answered all my questions and support me in my first shipment with Forward2me in UK
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Mark
06 May 2025
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
06 May 2025
Unknown Shipment Details
Kaye and the Forward2me team are amazing!
Really professional and efficient.
They helped me with my queries quickly and made my experience very smooth.
Really professional and efficient.
They helped me with my queries quickly and made my experience very smooth.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Cristina Anca Popescu
05 May 2025
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
Thank you so much for your kind words!
Nik Zaibidin Che Abu
05 May 2025
DHL Express Worldwide
NZC
Services are fast and professional.
Unverified Customer
03 May 2025
Unknown Shipment Details
Much thanks for Forward2me UK warehouse team (Best parcel forwarding service) and specifically "Julie",
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Julie" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Julie.
All the best,
KAD your loyal customer.
first for giving us this opportunity to buy and to receive desired or needed items when it's impossible with sellers, and to be proactive when we run into issues.
"Julie" communicate at a higher level, smart and solved the problem in record time while there were many cases before me, with a reduced workforce on weekends.
Thanks to the Worldwide best parcel forwarding team, Big thanks for Julie.
All the best,
KAD your loyal customer.
Thank you so much for your heartfelt message! We're incredibly grateful for your loyalty and kind words about our UK warehouse team, especially Julie.❤️
mansoor alhosani
03 May 2025
FedEx International Economy
MA
I got my package with no damage !!
Awesome! We're so glad to hear your package arrived safely with no damage.
Customer Satisfaction Team
Customer Satisfaction Team
Unverified Customer
02 May 2025
Unknown Shipment Details
Nica, thanks for all the support with the sending of my packaging !!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
02 May 2025
Unknown Shipment Details
USA WAREHOUSE: Parcel got delivered to them and tracking says it's delivered and they LOST MY PARCEL.. and it is going to take 6 weeks for them to do an "investigation" and I hope I can get my money back.. not to mention I actually wanted this item they lost and it's not something that can just be purchased again.. it was a unique vintage item.. DO NOT USE THIS FORWARDING COMPANY EVER!
Thank you for your feedback, and I deeply apologize for the issues you've encountered with your delivery. I completely understand how frustrating it must be, especially with the loss of a unique, vintage item that cannot be replaced.
I want to assure you that we will do everything we can to support you through the process.
Please send us an email and attention to "Aimee".
Kind regards,
I want to assure you that we will do everything we can to support you through the process.
Please send us an email and attention to "Aimee".
Kind regards,
Roman Šoltész
30 April 2025
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
Thank you so much for your feedback! We're glad to hear that you found the process easy to manage, intuitive, and simple to navigate. If there's anything else we can do to improve your experience even further, feel free to let us know!
Unverified Customer
30 April 2025
Unknown Shipment Details
I.m very Happy about this Company FORWARD2ME The customer service is always Great to help you Thank you very much ciao
Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with us. Our team is always here to help, and your satisfaction means a lot to us.
Unverified Customer
30 April 2025
Unknown Shipment Details
Thanks Julie
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
30 April 2025
Unknown Shipment Details
I would like to nominate the customer service officer: Nica whom is customer oriented, initiative and great companion during the package process.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
29 April 2025
Unknown Shipment Details
Exceptional Service. Joyce and Tracy have halped us a lot. It always felt if they have everything in control and if they really care.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce & Tracy.❤️
Alexandra G.
29 April 2025
FedEx Connect Plus
AG
Smooth process
Many thanks for the 5 star review. 😊
Unverified Customer
29 April 2025
Unknown Shipment Details
The Forward2me location has helped me with multiple shipments from the UK to US. Nica and Joyce have been a pleasure to work with and are very diligent following up and helping with anything needed for customs during the process. Everything has always been packaged with care. I highly recommend forward2me for any shipping needs you may have. Nica deserves a raise because she always goes above and beyond for her customers! Thank you for a great experience!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
28 April 2025
Unknown Shipment Details
Everything was great and Aimee, Took good care of all my needs and make sure my package was ship out from my US suite Address.
Many thanks for the 5 star review. 😊
Jared Long
26 April 2025
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.
Customer Satisfaction Team
Customer Satisfaction Team