Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Lisa Pereira
26 February 2013
DHL Express Worldwide
LP
Many thanks for providing your feedback and taking the time to respond.<br/><br/>As soon as we received the feedback we investigated this and opened a case file with DHL. Your shipment has been processed correctly at this end but there has been some discrepancy with the actual delivery. Whilst this is the case we still take ownership of this full transaction.<br/><br/>We have now refunded the shipping costs and will come to a resolution by the end of this week on the actual items. Which ever way this goes please be assured that you will not be out of pocket.<br/><br/>We hope this is satisfactory for now and we'll be back in touch very shortly.<br/><br/>Kind Regards,<br/><br/>Janet.
João Marcos Silva
26 February 2013
DHL Express Worldwide
JMS
Great! Thanks!
That's really good to hear - thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving and shipping parcels for you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Iberite
26 February 2013
DHL Express Worldwide
FI
Extremely fast and reliable
Thank you for your feedback - it's really important to us.<br/><br/>We look forward to providing our fast and reliable service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Hugo Loucao
25 February 2013
DHL Express Worldwide
HL
Very good reply timming for every enquiry I made on then. And very easy to use.
Many thanks for taking the time to provide us with your feedback - it's really appreciated.<br/><br/>It's great to hear that you found our service easy to use.<br/><br/>We look forward to shipping parcels for you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
maurizio demichelis
25 February 2013
DHL Express Worldwide
MD
spedizione ultra veloce..ottimo consigliato
We have translated your comments, we hope you don't mind<br/>'Ultra fast shipping..great recommended'<br/><br/>Thank you for taking the time to provide us with your feedback, its really important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
Francesco Conversano c/o Consorzio Metis
25 February 2013
DHL Express Worldwide
FCC
Excellent
Thanks - that's great feedback and very much appreciated.<br/><br/>We look forward to providing our excellent service to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Donatello Fantini
25 February 2013
DHL Express Worldwide
DF
simply the best!
semplicemente il migliore!
semplicemente il migliore!
Thank you for your great feedback, its very much appreciated.<br/><br/>We look forward to shipping more parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Svetlana Voronina
25 February 2013
DHL Express Worldwide
SV
When a service is that expensive it should be first class. My experience was not successful. Key complaint - the parcel arrived broken.
Many thanks for taking the time to respond - your feedback is important to us.<br/><br/>We don't like to hear when something has arrived to you in a broken state and we would be more than happy to take this up with the retailer. However if you feel the item has been broken in transit then we are more than happy to take this up with the courier concerned.<br/><br/>Please get in touch with us via the website and then we can help you with this - we like our customers to be happy with what we do and the service we provide so we want to do all we can to rectify this situation.<br/><br/>Kind Regards,<br/><br/>Janet.
Nicoletta Muner
25 February 2013
DHL Express Worldwide
NM
Speed of service and communication were brilliant. The use of courier services makes it pricey, hence only an option for expensive items.
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper method of shipping with no guarantees or tracking for future parcels - then please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Davide Pellizzari
24 February 2013
DHL Express Worldwide
DP
Servizio eccellente e ottima disponibilità
We have translated your feedback - we hope you don't mind<br/>'Excellent service and great availability'.<br/><br/>Thank you very much for your feedback - it's really important to us.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Ben Hinssen
24 February 2013
DHL Express Worldwide
BH
fast delivery
fast communication
fast communication
That's great feedback, thank you very much.<br/><br/>We look forward to shipping future parcels for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Pantelis Labros Katsibokis
24 February 2013
DHL Express Worldwide
PLK
It took 23 hours from the moment i received email from f2m, to the moment that my Nexus 4 was in my hands. A little pricey, but very fast. Thanks!
Many thanks for taking the time to provide us with your feedback, its really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>We look forward to being of service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Rev Walter Cauchi
23 February 2013
DHL Express Worldwide
RWC
The service was fast and arrived in good shape
Thank you for your great feedback - it's really important to us.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Riccardo Buttini
22 February 2013
DHL Express Worldwide
RB
Simple and fast, excellent!
Thank you for your great feedback - it's really appreciated.<br/><br/>We look forward to shipping future parcels for you.<br/><br/>Kind regards,<br/><br/>Michelle.
Tonny Joost
22 February 2013
DHL Express Worldwide
TJ
Best forwardingservice ever....
That's great feedback - thank you very much, it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Petronella Bajada
22 February 2013
forward2me basic
PB
Forward2Me really provide an excellent service. They are the best shipping comapany especially to my country. They offer you extremely good customer service and do all their utmost to see you happy. I have known this agency for perhaps 3 years and indeed I never had the least trouble with them, they are always offering their help and treat their clients just like friends., I am pleased with this service and surely nobody will compare with them.Congratulations dear friends.
Many thanks for your hard work.
Many thanks for your hard work.
Thank you very much for taking the time to provide us with your lovely feedback, it's really appreciated.<br/><br/>We're really pleased to hear that you are more than happy with the service that we provide and we look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andreas Bäckström
22 February 2013
DHL Economy Select
AB
Very fast shipping.
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping parcels for you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Vitorino Domingos
22 February 2013
DHL Economy Select
VD
Expensive charges;adress with errors i had to call DHL to give the correct adress .
Many thanks for taking the time to feedback to us - your comments are important to us.<br/><br/>We can provide other delivery options if you feel our DHL Express service is too expensive for you. Our web developers are currently working on functionality for the website to give you the options when you receive your parcels. In the meantime please get in touch with customer services and we can provide other alternatives.<br/><br/>We're not sure where your address detail went wrong but we are more than happy to check all this out for you to ensure that this doesn't re-occur.<br/><br/>Sincere apologies for the inconvenience and we hope you will continue to use forward2me when we'll be more than happy to assist.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Antonis Skandalis
22 February 2013
DHL Express Worldwide
AS
Excellent service !! Very fast and safe way to send items to your country all over the world !! Thank you !
That's great feedback - thank you very much.<br/><br/>Looking forward to you using our fast and safe service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
OLGERT SPAHO
22 February 2013
DHL Express Worldwide
OS
Very Fast service.
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kevin Theuma
22 February 2013
DHL Express Worldwide
KT
DHL prices may be high but the quality of service from forward2me is excellent. I'm impressed by their fast service and customer support. Thanks.
Many thanks for taking the time to provide us with your feedback, it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>We look forward to providing our service to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Stefan Renggli
22 February 2013
DHL Economy Select
SR
Great service
Super fast ship
Delivery starts on Friday evening at forward2me delivered on Monday in Switzerland
Thank you!
Super fast ship
Delivery starts on Friday evening at forward2me delivered on Monday in Switzerland
Thank you!
Many thanks for providing us with such great feedback, its really appreciated.<br/><br/>We look forward to helping you again sometime, soon.<br/><br/>Kind regards,<br/><br/>Michelle.
João Xavier
22 February 2013
DHL Express Worldwide
JX
I highly recommend. Extremely quick package handling and shipping. Very happy with the service.
Many thanks for your great feedback - it's very much appreciated.<br/><br/>We look forward to shipping parcels for you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Marco Alessandro Maiolino
21 February 2013
DHL Express Worldwide
MAM
Very fast and responsive. THX
Thank you for your feedback, its really appreciated.<br/><br/>We hope we can be fast and responsive in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Edoardo Candido
21 February 2013
DHL Express Worldwide
EC
Excellent service, fast and serious. I hope to do business with you again!
Thank you for providing us with your great feedback.<br/><br/>We look forward to helping you out again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Simen Viig Ostensen
21 February 2013
DHL Express Worldwide
SVO
Very fast handling, excellent communication. Highly recommended!!!!!
Thanks for the great feedback - it's really important to us.<br/><br/>We hope we can be of service again in near future.<br/><br/>Kind regards,<br/><br/>Michelle.
garreth sheeran
21 February 2013
DHL Express Worldwide
GS
I did not take for the package at the door because I was out but everything came in one peice.
Thank you for taking the time to provide us with your feedback, it's important to us.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Evangelos Nikou
21 February 2013
DHL Express Worldwide
EN
Excellent service. Quite preferable!
Many thanks for your feedback - it's really important to us.<br/><br/>We hope we can provide you with our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Sandra Castaldi
21 February 2013
DHL Express Worldwide
SC
I have to make my compliments to "forward2Me" for their service.
They were really very fast.
But I have a complaint, the original package had been opened to insert their card.
So far nothing bad.
The problem is that I had purchased a tablet and was also open the package, removing the seals.
I do not know if it was fate for safety reasons, but definitely find the seals and open the footprints on the Tablet not like it.
Devo fare i miei complimenti a pippo per loro servizio.
Sono stati davvero molto veloci.
Ho però una lamentela da fare , il pacco originale era stato aperto per inserire il loro biglietto da visita.
Fin qui niente di male.
Il problema è che io avevo acquistato un Tablet ed è stata aperta anche la confezione , rimuovendo i sigilli.
Non so se è stato fato per ragioni di sicurezza, ma sicuramente trovare i sigilli aperti e le impronte sul Tablet non fa piacere.
They were really very fast.
But I have a complaint, the original package had been opened to insert their card.
So far nothing bad.
The problem is that I had purchased a tablet and was also open the package, removing the seals.
I do not know if it was fate for safety reasons, but definitely find the seals and open the footprints on the Tablet not like it.
Devo fare i miei complimenti a pippo per loro servizio.
Sono stati davvero molto veloci.
Ho però una lamentela da fare , il pacco originale era stato aperto per inserire il loro biglietto da visita.
Fin qui niente di male.
Il problema è che io avevo acquistato un Tablet ed è stata aperta anche la confezione , rimuovendo i sigilli.
Non so se è stato fato per ragioni di sicurezza, ma sicuramente trovare i sigilli aperti e le impronte sul Tablet non fa piacere.
Many thanks for your comments and feedback - your comments are really important to us.<br/><br/>We're really pleased that you feel our service is very good and fast but are concerned that your Nexus tablet had been opened when you received it.<br/><br/>This is not something we practice but we have reminded the team that it is not necessary to do this.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Have a great weekend.<br/><br/>Kind Regards,<br/><br/>Janet.
Ciao,<br/><br/>Molte grazie per i vostri commenti e feedback - i vostri commenti sono molto importanti per noi.<br/><br/>Siamo davvero lieti che si sente il nostro servizio è molto buono e veloce, ma sono preoccupati che il tablet Nexus era stato aperto al momento della ricezione.<br/><br/>Questo non è qualcosa che pratica, ma abbiamo ricordato la squadra che non è necessario farlo.<br/><br/>Spero che questo aiuta tutti e ci auguriamo che continuerà ad utilizzare forward2me.<br/><br/>Avere un grande fine settimana.<br/><br/>Cordiali saluti,<br/><br/>Janet.
Ines Grenha
21 February 2013
DHL Express Worldwide
IG
Excelent Service :) My package arrived at my home a few days latter and intact :D
That's really good to hear - thank you for taking the time to provide us with your feedback.<br/><br/>We hope we can offer our excellent service to you, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Simeon Chatzipanagiotou
21 February 2013
DHL Express Worldwide
SC
The service was very good and fast !!!!
That's great to hear - thank you for your feedback.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Kind regards,<br/><br/>Michelle.
PANAGIOTIS DIAMANTIS
21 February 2013
DHL Express Worldwide
PD
Excellent service.Very fast shipping
Many thanks for your feedback - it's really appreciated.<br/><br/>We hope we can provide our excellent service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Srdjan Knezevic
21 February 2013
DHL Express Worldwide
SK
I received my package in less than one day! UK-Serbia
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Konstantinos Kostiris
21 February 2013
DHL Express Worldwide
KK
Great Company. Fast Shipping. Very satisfied.
Many thanks for providing us with your great feedback, it's really appreciated.<br/><br/>We hope we can help you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
ANDREA OLIANAS
20 February 2013
DHL Express Worldwide
AO
serious and fast
Many thanks for your great feedback - it's really important to us. <br/><br/>We hope we can be of service to you in the near future. <br/><br/>Kind regards,<br/><br/>Michelle.
Fabio Delle Donne
20 February 2013
DHL Express Worldwide
FDD
Excellent!
That's great feedback - many thanks.<br/><br/>We look forward to shipping more parcels for you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Marco Novelli
20 February 2013
DHL Express Worldwide
MN
very fast
Thank you for taking the time to provide us with your feedback.<br/><br/>We look forward to receiving parcels for you in near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Lucio Semboloni
20 February 2013
DHL Express Worldwide
LS
very good service, easy to use and fast shipping
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to assisting you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Kristian Setsaas
20 February 2013
DHL Express Worldwide
KS
in general i'm satified with their service.
But the item they sent me was tagged with wrong value, this led to a invoice from DHL for the tax into Norway, that actually not was eligible.
But the item they sent me was tagged with wrong value, this led to a invoice from DHL for the tax into Norway, that actually not was eligible.
Many thanks for taking the time to feed back to us.<br/><br/>We take the values for the goods from the purchase invoice inside the parcel. If there isn't one our policy is to contact you for the value.<br/><br/>Our web developers are working on the functionality to let you input your own values which should be ready sometime this year.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind Regards,<br/><br/>Janet.
Pieter Herthogs
20 February 2013
DHL Express Worldwide
PH
Fast and high quality service, from UK to Belgium.
Thanks for the great feedback - it's really important to us.<br/><br/>We hope we can provide you with our high quality service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Daniele Cervi
20 February 2013
DHL Express Worldwide
DC
fastest and best service ever.
That's great to hear - thank you it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Zammit
20 February 2013
DHL Express Worldwide
MZ
I would like to thank forward2me for their express service and for giving me the opportunity to purchase items from U.K which cannot be dispatched to my country. Thnaks
Thank you for your lovely feedback, it's very much appreciated.<br/><br/>We look forward to receiving parcels for you in the future and providing you with our express service.<br/><br/>Kind regards,<br/><br/>Michelle.
ria Giovannucci
20 February 2013
DHL Express Worldwide
RG
Excellent service received in Australia in less than seven days, emails responded to promptly, will definitely use again.
Thank you for your great feedback - it's very much appreciated.<br/><br/>We pride ourselves on our customer support and it's great to hear that you will be using us again - we look forward to providing our excellent service to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Louis Wink
20 February 2013
DHL Express Worldwide
LW
The service is excellent with fast delivery. However the shipping fee is far too expensive. The actual cost was well over the product bought. Although I have no problems paying for a fair price for the service, in this case it is far too expensive. After all it was a small packet and very light weight. I would use your services far more if the prices were more reasonable.
Many thanks for taking the time to provide us with your feedback - it's really important to us.<br/><br/>We are sorry to hear that you think we are too expensive. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to helping you out again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
Athena Varosio
20 February 2013
DHL Express Worldwide
AV
Excellent.
That says it all - thank you.<br/><br/>We look forward to offering you an excellent service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Christos Karasoulis
20 February 2013
DHL Express Worldwide
CK
Communication was excellent and transit time to Greece was really fast. It's an overall great service.
Many thanks for your great feedback - it's really important to us.<br/><br/>We pride ourselves on our customer support and it's great to hear that you think we offer an overall great service! <br/><br/>We look forward to helping you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Andres Säde
20 February 2013
DHL Express Worldwide
AS
ordered nexus 4, very fast delivery.
Your feedback is very much appreciated - thank you.<br/><br/>We hope you are enjoying your Nexus 4.<br/><br/>Looking forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Håvard Sørensen
20 February 2013
DHL Economy Select
HS
speedy and quirk free delivery
Thank you for taking the time to provide us with your feedback - it's very much appreciated.<br/><br/>We hope we can offer you our speedy service again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Mirko Guidolin
20 February 2013
DHL Express Worldwide
MG
Fast, reliable, perfect!
Many thanks for your great feedback, we really appreciate it.<br/><br/>We look forward to helping you out again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Efstathios Christodoulides
19 February 2013
DHL Express Worldwide
EC
The service is very reliable and the shipment very fast but the shipping cost is a bit too high for Cyprus. The insurance cost is also high considering that DHL Express that they actually ship the goods to Cyprus is insuring the shipment for half the cost. I would prefer if they had a slower and cheaper shipping method as an alternative.
Thank you for the taking the time to provide us with your feedback - it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments then please get in touch. <br/>We look forward to shipping to you again in the future. <br/><br/>Kind regards,<br/><br/>Michelle.
To improve delivery in future, signing should only be allowed by person receiving parcel.