Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Pedro Pereira
26 April 2013
DHL Express Worldwide
PP
That's really great to hear - thank you.<br/><br/>We look forward to you using our amazing service again, in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Lavinia Ioana Albescu
25 April 2013
DHL Express Worldwide
LIA
the service was quick and the communication with the forward2me team was very good
Many thanks for taking the time to leave us with your feedback, and for your kind comments.<br/><br/>We hope to help you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Arpad Bogothy
25 April 2013
DHL Economy Select
AB
it was really excellent. thanks :)
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
GRIGORIOS MIKROULIS
24 April 2013
DHL Economy Select
GM
Very well done, excellent packaging, deserving many thanks.
Many thanks for your feedback, it's really appreciated.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
maurizio demichelis
24 April 2013
DHL Express Worldwide
MD
servizio perfetto e velocissimo
We have translated your feedback, we hope you don't mind.<br/><br/>'perfect service and fast'.<br/><br/>That's great to hear - thank you.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Vitor Miranda
23 April 2013
DHL Express Worldwide
VM
I wanna mention the all the attention and support from the staff of forward2me!
Many Thank´s!
Many Thank´s!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Yngve Rørnes Tucker
23 April 2013
DHL Economy Select
YRT
Great service, excellent price
That's really great to hear - many thanks for your feedback, it's important to us. <br/><br/>Kind Regards,<br/><br/>Michelle.
Carlos Freitas
23 April 2013
DHL Economy Select
CF
;-)
Thank you :)<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Caroline Butler
23 April 2013
DHL Express Worldwide
CB
excellent service as usual. Staff are very helpful.
many thanks for taking the time to provide us with your feedback, it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Pardip Rai
23 April 2013
DHL Express Worldwide
PR
Great service, items arrived on time, thank you Forward2me Team!
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Erik Bråkenhielm
23 April 2013
DHL Economy Select
EB
Good prices, quick service, everything as promised.
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Risto Takk
23 April 2013
DHL Express Worldwide
RT
Extremely good customer service. Ordered Nexus 4 using personal shopper service. Shipping was very fast. I'm very satisfied with forward2me.
Many thanks for your feedback, it's really appreciated.<br/><br/>It's good to hear that you made use of our personal shopper service and that we provided you with good customer care.<br/><br/>We look forward to shipping to you again, in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Daubermann
23 April 2013
DHL Express Worldwide
PD
Excellent service. Thank you!
That's great to hear - thank you.<br/><br/>We look forward to providing our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
yean mee goh
23 April 2013
DHL Express Worldwide
YMG
Excellent service as always =)
That's really great to hear - thank you. <br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind Regards,<br/><br/>Michelle.
andrew farrugia
22 April 2013
forward2me basic
AF
thanks very much
regaurds
andrew farrugia
regaurds
andrew farrugia
Many thanks for taking the time to respond to us - your comments are really appreciated. <br/><br/>Kind regards,<br/><br/>Michelle.
GEORGE GKIORTZIS
22 April 2013
DHL Economy Select
GG
Excellent service!! Perfect package! thanks
Thank you for your feedback - it's great to hear that we did a good job for you.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Thomas Rygaard
22 April 2013
DHL Economy Select
TR
Fast and reliable
That's great to hear - thank you.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Simon Austin
22 April 2013
DHL Express Worldwide
SA
I had quite a large book to be sent to Greece, and it arrived by courier within 4 days, was perfectly packaged, and at a reasonable cost. Very happy doing business with them
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Ronan Flynn
22 April 2013
DHL Express Worldwide
RF
There has been a problem with my order, either due to forwardtome or the original sender, ecommerce group Zalando (based in Germany, but with an online store in the UK too).
My order was for a man's green tie, but what arrived was a black leather guess wallet, totally incorrect from what I ordered. I am currently trying to pinpoint the source of this mixup so I can locate the correct item!
The enclosed receipt with my order from Zalando was for the green tie, but the product didn't match. I'm more inclined to think that the mixup occured with forward2me, as Zalando would have likely checked the contents when originally packing the shipment?
My order was for a man's green tie, but what arrived was a black leather guess wallet, totally incorrect from what I ordered. I am currently trying to pinpoint the source of this mixup so I can locate the correct item!
The enclosed receipt with my order from Zalando was for the green tie, but the product didn't match. I'm more inclined to think that the mixup occured with forward2me, as Zalando would have likely checked the contents when originally packing the shipment?
Many thanks for taking the time to feedback to us - it's much appreciated.<br/><br/>When we receive parcels at the distribution centre, one of the checks is the cross referencing of the name and York House number on the parcel and then the parcel is carefully applied to your account. <br/>Once allocated to your account, an invoice for shipping is sent to you, detailing the contents of your parcel. <br/>We have strict processing procedures in place that don't allow the wrong parcel to be allocated to the wrong account.<br/>From the information we have in front of us and the procedures we have in place we can only suggest that the order has may be been picked incorrectly at Zalando.<br/><br/>Please get in touch as we are more than happy to assist with any returns or re-ordering.<br/><br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director.
Giselle McKenna
22 April 2013
DHL Express Worldwide
GM
I think the service is very fast and efficient, though only worthwhile if you have many items or an expensive item. It's expensive to get a low-priced item delivered.
Many thanks for your feedback - it's really important to us.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect.<br/><br/>For future shipments, please feel free to get in touch with us if you require a different/cheaper method of shipping.<br/><br/>Hope this all helps and we hope you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
Renald Dalli
22 April 2013
forward2me basic
RD
First time I used the service and was extremely impressed! Parcel arrived just after 1 day I paid for the delivery! Will use forward2me again in the future for sure. Well Done!!!
That's great to hear that we did a good job for you - thank you.<br/><br/>We look forward to receiving parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Pedro Carvalho
22 April 2013
DHL Express Worldwide
PC
The whole payment and delivery was very straightforward and very fast. I'm very satisfied with the service. Maybe the packages prices a just a little to high, but besides that, pretty good. I will use it again.
Thanks for taking the time to respond to us, we appreciate your comments. It's great to hear that you found the whole process straightforward, although you found the prices a little high.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - however for future shipments if you'd prefer a cheaper/different method of shipping, please get in touch. <br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Michael Velis
22 April 2013
DHL Express Worldwide
MV
Quick, hassle free service with the only drawback being quite a costly way to have goods posted.
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a cheaper/different method of shipping for future shipments, then please get in touch. <br/><br/>Kind regards,<br/><br/>Michelle.
natasha vella
22 April 2013
forward2me basic
NV
Very fast. Thanks
Thank you for your feedback, it's really appreciated.<br/><br/>We hope we can help you our again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Tanya Hague
21 April 2013
DHL Express Worldwide
TH
Thank you. Great business and great service - very simple and easy.
It's great to get such great comments - thank you.<br/><br/>We're looking forward to providing you with our great service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Chris Vassiliou
21 April 2013
DHL Express Worldwide
CV
These guys are brilliAnt. Recieved my package in about 5 days I think to AU. Maybe it was even less.
That's great to hear - thank you.<br/><br/>We hope we can help you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Matt Smith
20 April 2013
DHL Express Worldwide
MS
This is an excellent service. They perform just as advertised. I've used forward2me twice now, and they were not only reliable, they also communicated and shipped quickly.
Thanks for your kind comments - that's great to hear. <br/><br/>We look forward to helping you out again very soon<br/><br/>Kind regards,<br/><br/>Michelle.
joseph agius
20 April 2013
DHL Express Worldwide
JA
G
W
Excellent packing, efficient handling and excellent service.
W
Excellent packing, efficient handling and excellent service.
That's great to hear - thank you.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Stanislav Turyn
20 April 2013
DHL Express Worldwide
ST
Fast service and the shipping cost was pretty much the same as booking directly with the major shipping company.
Many thanks for your feedback - it's really important to us.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Peter Roper
20 April 2013
DHL Express Worldwide
PR
Great. Does exactly what it says on the box, which is all I want. I used the personal shopper service, too. Only potential concern in general is that you don't know for sure how much shipping will be until you come to that bridge. But I'm not sure how you'd solve that issue.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you used our personal shopper service.<br/><br/>On our website we have a pricing page, where you are able to enter the weight/dimensions and it will estimate the shipping costs for you. However if you are unsure of the size of the package then please get in touch with our customer services team, who will be more than happy to assist.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
IOANNIS KARAMPETSOS
20 April 2013
DHL Express Worldwide
IK
by the time you've got my product i had it the next day, excelent work, thanks a lot!!!
That's really good to hear that we did a great job for you - thank you for your feedback it's really appreciated.<br/><br/>We hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Cody Taylor
20 April 2013
DHL Express Worldwide
CT
Best forwarding service around!
That's great to hear - thank you very much.<br/><br/>We look forward to being of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Benjamin Le Roux
18 April 2013
DHL Economy Select
BLR
Excellent service as always!
That's great to hear - thank you, customer feedback is really important to us.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Edward Pavia
18 April 2013
forward2me basic
EP
I have already posted my comment on their facebook page;however,
I repeat they have an excellent service and am using them again right now.
I repeat they have an excellent service and am using them again right now.
That's great to hear - thank you for your feedback, it's really appreciated.<br/><br/>We look forward to shipping your parcels to you again and providing you with our excellent service.<br/><br/>Kind regards,<br/><br/>Michelle.
Mohamed Mabrook Ali
18 April 2013
DHL Express Worldwide
MMA
Shipped my package the same day they received it. Excellent service I say, well worth every penny. I will surely use them again.
Thank you for your feedback - it's great to hear that you found our service to be excellent.<br/><br/>We look forward to receiving and shipping parcels to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
leonardo cester
18 April 2013
DHL Express Worldwide
LC
ok
Thank you for your feedback.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
18 April 2013
Unknown Shipment Details
Can communication with custom mer for the best way for resolve problem.
Many thanks for your feedback - it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JEROME GUHL
17 April 2013
DHL Economy Select
JG
Great packaging, Fast delivery.
Great feedback - thank you very much.<br/><br/>We hope we can be of service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Miguel Fernandes
17 April 2013
DHL Express Worldwide
MF
Even after the Nexus 4 went out of stock (on Google), I still decided to wait. Right after Google got the item back in stock, forward2me received it, and the next day was in my hand. I will for sure use this service again, and I recommend it.
Many thanks for your great feedback - it's great to hear that we did a good job for you and that you received your Nexus 4.<br/><br/>We look forward to being of service again to you in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
Tonny Joost
17 April 2013
DHL Express Worldwide
TJ
I'm still amazed hos fast theese people are. Best service around.
That's great feedback - thank you, it's really appreciated.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Min Harn Lee
17 April 2013
DHL Express Worldwide
MHL
Excellent and reliable parcel forwarding service! Will definitely come back again!
Thank you for your feedback - it's really important to us.<br/><br/>It's really great to hear that you found our service to be excellent and reliable.<br/><br/>We look forward to you coming back again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
josie gatt
16 April 2013
DHL Express Worldwide
JG
Very accurate fast delivery and good communication
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Konstantinos Kaimakas
16 April 2013
DHL Express Worldwide
KK
Excellent service and well priced.In less than 1 hour after they received my parcel (2 Google Nexus 4) they sent me the invoice.22 hours later the parcel was delivered at my door.What else can I say.I will use f2me for my future purchases.
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that we provided you with an excellent service and we look forward to receiving and shipping parcels for you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
Aleksandrs Pavlenko
15 April 2013
DHL Express Worldwide
AP
dispatched nexus 4 on the same day as they received it! Great service & support. Recommend
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon. <br/><br/>Kind regards,<br/><br/>Michelle.
Inge-Bo Asplund
15 April 2013
DHL Economy Select
IA
The service is really great, but DHL rates more than half the area of the Nordic countries as "remote" which incurs extra costs. An alternative to DHL is badly needed.
Many thanks for your feedback - it's really appreciated.<br/><br/>We are currently in the process of trying to find a solution for customers who our couriers class as being in a remote area.<br/><br/>We'll be back in touch, once we have any developments in this area.<br/><br/>Kind regards,<br/><br/>Michelle.
Manuel Ribeiro
14 April 2013
DHL Economy Select
MR
Good service. This time the shipment was a little slower.
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Edwin Balzan
13 April 2013
forward2me basic
EB
Great service again, next day delivery to Malta items professionally packed too.
That's great to hear - thank you for your feedback.<br/><br/>We look forward to shipping to you in Malta, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Unverified Customer
11 April 2013
Unknown Shipment Details
Fast communication and shipping. Also for my inexpensive, small parcel a cheaper shipping-option was offered. Great service.
That's really good to hear that we did a great job for you - we hope to be able to help you out again very soon.<br/><br/>Have a great weekend.<br/><br/>Kind regards,<br/><br/>Michelle.
John Jones
11 April 2013
DHL Express Worldwide
JJ
I do consider that the service is overpriced,the parcel was delivered to me via the local mail service, australia post.i have had parcels from the uk on many occasions,direct from the supplier heavier than the parcel sent by you for half the cost.
JJ
i will be looking for a more cost saving means of shopping in the UK the sad part of this is that my supplier has done a excellent job of getting parts at a reasonable cost,and then been made to be overpriced by the courier.he should look at sending, direct from his address,as happened in the past. DISAPPOINTED.
Many thanks for taking the time to respond to us, we appreciate your comments. <br/><br/>We are sorry to hear that you think we are overpriced. We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch with our customer services team, who will be more than happy to help.<br/><br/>Just to make you aware that we do provide a consolidation service - if you are purchasing several items, then we can package them altogether to help you with shipping costs.<br/><br/>We hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
JJ
further to your e mail, you may us DHL premium, as soon as the goods land in Australia,there is no more tracking service available,the goods are delivered by australia post the regular postal service, with no guaranties, that same parcel,could have come in a jiffy bag from anywhere in australia for around $5.50 au. and seeing that I had already paid freight from my supplier to you.So you were well paid for sending a parcel over a pond,and doing a little customs paper work, by ticking the boxes. In Australia we would call this a rip off and double dipping.
We like to ensure that our customers are getting the service that they are paying for and if they haven't then we would like to be able to do something about it. <br/><br/>We are currently in contact with our couriers and if you can bear with us, whilst we look into this for you, we would be most grateful.<br/><br/>Thank you for your patience and we'll be back in touch.<br/> <br/>Kind regards,<br/><br/>Michelle.
luke fuller
11 April 2013
DHL Express Worldwide
LF
quick delivery time
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Fast response to emails.
One of the best services I ever used.