Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
katja ostermann
13 June 2013
DHL Express Worldwide
roseann kang
13 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's great to hear that you will use our service in the future - we look forward to it.<br/><br/>Kind regards,<br/><br/>Michelle.
RK
excellent. shipping was quick and prompt. i will use this service again if there is anything i wish to obtain from the uk
Caroline Butler
13 June 2013
DHL Express Worldwide
CB
Books arrived in super condition!
That's goods to hear that you received your books in super condition.<br/><br/>We look forward to helping you out again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Jaroslav Zlamal
13 June 2013
DHL Economy Select
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JZ
Great service!
M.L. Simons
13 June 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us. Your comments are important to us.<br/><br/>We're really sorry that you didn't receive your tracking when you should have done. These are usually automatically issued when the parcel leaves the warehouse.<br/><br/>We are able to offer other cheaper methods of shipping that don't offer any guarantees, tracking or fast delivery timescales. Please get in touch.<br/><br/>We hope you will continue to use forward2me..<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
MS
I am glad this service exsists BUT... I didn't get any status or tracking information until the very last moment. And I also think the prices are way too excessive.
Phillip McGrath
12 June 2013
DHL Express Worldwide
Many thanks for your feedback, it's really appreciated.<br/><br/>We use DHL's premium, door to door, fully tracked service to provide our customers with the service they expect - if you'd prefer a different/cheaper service for future shipments, please get in touch. <br/><br/>We hope this helps and that you will continue to use forward2me.<br/><br/>Kind regards,<br/><br/>Michelle.
PM
Fast and professional service for your must have items. Unfortunately far too expensive to use on an ongoing basis.
Deon Kretzschmar
12 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's really important to us.<br/><br/>It's great to hear that you will be using forward2me again.<br/><br/>Kind regards,<br/><br/>Michelle.
DK
Prompt service. Great Communication. Perhaps a bit pricey - but worth every cent. Will be using the service again!
alan crosswell
12 June 2013
DHL Express Worldwide
Thank you for taking the time to leave your feedback.<br/><br/>We're pleased that you think that we provide a reasonable service but are concerned that you think that the delivery wasn't the quickest.<br/>We can see from the tracking that your shipment left us late afternoon on 28 May and was signed for by your good self on 4 June at 8.45am. This is classed as 4 working days excluding the despatch and arrival day.<br/>We have also noticed that you are in Tasmania which is classed as an outlying area by DHL which can sometimes mean the transit time is a little longer than normal.<br/>This has also fmeant that DHL applied an out of area charge, hence your shipping invoice being larger than say Central Australia.<br/>We're also sorry that you feel that our service is over priced.<br/>When we sent you your shipping invoice we did put a note asking you to get in touch if you wanted a cheaper method of shipping as we had noticed the value of the item was relatively low.<br/>As we didn't hear anything back we continued with the DHL Express service.<br/>Another customer may say this was good value for money if they were shipping an iPhone valued at £500+ (similar size package to yours). It's personal preference...<br/><br/>We hope this all helps you to understand the pricing and that you will continue to use forward2me.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy
AC
Reasonable service.....not the quickest delivery.......but overpriced to the hilt
Michael Haworth
12 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to you using our awesome service again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MH
Awesome service. Will definitely use again. Thanks
John Rondolo
12 June 2013
DHL Express Worldwide
That's great feedback - thank you.<br/><br/>We look forward to being of service, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
JR
excellent service
Gabriella Evans
12 June 2013
DHL Express Worldwide
Thank you for your feedback, it's really important to us.<br/><br/>We look forward to providing our excellent service to you in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
GE
Excellent service, super fast shipping!
Matthew Holihan
12 June 2013
DHL Express Worldwide
Thank you for your feedback - it's really appreciated.<br/><br/>It's great to hear that although you were a little worried you found our service amazing and that you would highly recommend forward2me.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MH
This service was amazing. I was a little worried at first as to wether I would actually receive my package at all, but they dispatched it immediately. Would highly recommend this service.
Daniel Rehm
11 June 2013
DHL Economy Select
Many thanks for taking the time to leave your feedback.<br/><br/>We're really pleased that you were happy with the processing of your package.<br/><br/>Just to explain that there are 2 options for shipping overseas:<br/><br/>1. Direct from the retailer. A lot of retailers don't ship overseas/only ship to a number of countries.<br/>2. Having the advantage of using a UK address for just £2 and having the parcel shipped through forward2me.<br/>This means that you can access the UK/European marketplace for things that you wouldn't normally be able to purchase.<br/>As part of this service we store, repack your parcel to reduce volume, prepare the export paperwork and ensure we provide support until the parcel arrives at your door. <br/>We hope this differentiates the charges between a parcel being shipped in the UK and the service that forward2me is offering.<br/><br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
DR
Service and process flow was very good.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
Marging is hidden in shipping cost which are estimated 10-15GBP compared to normal UK rates when booked online with UK agencies.
apostolos kalyvas
11 June 2013
DHL Express Worldwide
Great feedback - thank you very much.<br/><br/>Kind regards,<br/><br/>Michelle.
AK
The best
Shontel Norgate
11 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>That's good to hear that you received good communication and you found our service great.<br/><br/>We look forward to receiving and shipping parcels to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SN
Great service - quick and good communication so that I always knew what was going on.
Siti Nurhidayah Binti Abdul Aziz
08 June 2013
DHL Express Worldwide
Many thanks for your feedback and kind comments.<br/><br/>It's good to hear that everything went smoothly for you and that you found our customer services very helpful.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
SNB
Everything was smooth and the customer service is very helpful.
Americo Febbraio
08 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>Kind regards,<br/><br/>Michelle.
AF
Perfect
Carsten Pedersen
07 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to receiving and shipping parcels to you, very soon.<br/><br/>Kind regards.<br/><br/>Michelle.
CP
Track and trace was good too
lilia atanassova
07 June 2013
DHL Express Worldwide
That's lovely to hear - thank you.<br/><br/>We hope to be shipping to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
LA
everything was excellent
Anne Lise Fangan
07 June 2013
DHL Economy Select
Great feedback - thank you.<br/><br/>We look forward to shipping to you again in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
ALF
Simply great!!!
yean mee goh
07 June 2013
DHL Express Worldwide
Many thanks for your feedback and kind comments.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
YMG
efficient, helpful and promising services provided
John YORK
07 June 2013
DHL Express Worldwide
JY
I was so impressed with the prompt service. Thank you
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Christiane Barrow
06 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We hope to be shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CB
Reliable, fast, all good.
ANASTASIOS PAPAKONSTANTINOU
06 June 2013
DHL Express Worldwide
Thank you for taking the time to provide us with your feedback, it's really important to us.<br/><br/>It's great to hear that you found our service very reliable and that the transit time to Greece was amazing.<br/><br/>We look forward to receiving and shipping parcels to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
AP
Very reliable service , in just one day my package arrived from UK to Greece it was just amazing . Thanks
Carlo Dessì
06 June 2013
DHL Economy Select
Many thanks for taking the time to respond - your feedback is important to us.<br/><br/>I have taken the liberty of translating your comments for others to see - hope you don't mind.<br/><br/>'Very fast, respond immediately to emails. The service fee is doubled if you decide to use the insurance of the shipment'<br/><br/>We're pleased that you are happy with our service.<br/><br/>You have insurance up to the value of £46 with standard insurance and the full value of the goods with the full cover insurance..<br/><br/><br/>Hope this helps,<br/>Thanks,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
CD
Molto veloce, rispondono subito alle mail. Il Costo del servizio raddoppia se decidete di utilizzare l'assicurazione della spedizione
Kathleen Cash
06 June 2013
DHL Express Worldwide
That's great to hear - thank you, your feedback is really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
KC
Great communication and customer service.Fast delivery. Very happy.
Jose Brey
05 June 2013
DHL Express Worldwide
Many thanks for taking the time to respond - we appreciate your feedback.<br/><br/>We realise that pricing can be a sensitive issue but wanted to try and put this in context for you. <br/>To give you an example, the cost for us to ship say a ladies purse (cost ~ £10)is the same as the cost to ship an Iphone (cost~£500). For most people shipping an Iphone is excellent value for money but in the case of the purse, some customers will decide it's not good value. <br/>Sometimes bulky but light items can give customers the same feeling of the service being expensive but when put in context perhaps isn't. <br/>Again for example the cost of shipping 10 books costing ~£200 could be the same as the cost to ship something light but bulky like cushions, cost~£20. The cushions would take up more room in the aeroplane, although a lot lighter than the books. <br/>In these given situations customers quite often choose to consolidate multiple items into one shipment in order to improve the overall value of shipping. Fundamentally the determination of value is with each customer for each shipment. <br/>As part of the shipping process we open every package to ensure it's legal to ship, generate export paperwork,pay the courier and provide support until the parcel is in your hands.<br/><br/>We're really pleased that you think the services works like a charm.<br/><br/>We hope this all helps and you will continue to use forward2me. <br/>Have a great day. <br/><br/>Kind Regards,<br/>Janet<br/><br/>Janet Grundy<br/>Operations Director.
JB
Good service, quick and professional but it's also rather expensive. It might cost you more the forwarding service than the item itself. However if you need it, it works like a charm.
JOHN KOURLIS
05 June 2013
DHL Express Worldwide
JK
excellent service
Great feedback - thank you.<br/><br/>We look forward to providing our excellent service to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
Joseph Grange
05 June 2013
forward2me basic
Thank you for your feedback, it's really appreciated.<br/><br/>It's great to hear that you found our service excellent and that you would recommend us.<br/><br/>We look forward to shipping future parcels to you.<br/><br/>Kind regards,<br/><br/>Michelle.
JG
Excellent service all round Happy to use and recomend
Monique Micallef
05 June 2013
forward2me basic
Many thanks for your feedback - it's really appreciated.<br/><br/>We hope to be receiving and shipping parcels to you again, very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MM
It is a fast and deficient service
Paolo Fornasari
04 June 2013
DHL Express Worldwide
That's really great to hear - thank you.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
PF
Really outstanding service
One day for delivery from UK to Italy.
One day for delivery from UK to Italy.
patrick pavlik
04 June 2013
DHL Economy Select
Many thanks for your feedback - that's great to hear.<br/><br/>We look forward to providing our great service again to you, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
PP
Great service , quick reply
Michael Zammit
04 June 2013
DHL Express Worldwide
That's great to hear - thank you your feedback is important to us.<br/><br/>We look forward to helping you out again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MZ
I am pleased with the express service. Thank you
Francesco Catania LL.B (Melit)
04 June 2013
DHL Express Worldwide
Many thanks for your great feedback and kind comments, it's really appreciated.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
FCL
Thanks a million for your exceptional service. It is extremely impressive. Really keep it up!
Cheryl Morgan
04 June 2013
DHL Express Worldwide
Many thanks for your feedback - it's really appreciated.<br/><br/>It's great to hear that you have enjoyed our excellent service and found it quick and easy to use. <br/><br/>For future shipments we can offer other/cheaper options for shipping if you feel the DHL Express, door to door service is not quite right for you. Our web developers are currently working on functionality for the website for this. in the meantime just get in touch and we will be more than happy to help. <br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
CM
Excellent service, quick , easy to use, but if it was at all possible , would like cheaper delivery rates to Australia.
Nikolaj Henriksson
03 June 2013
DHL Express Worldwide
That's great to hear - thank you.<br/><br/>We look forward to shipping to you again sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
NH
I'm happy!
Bruno Silva
03 June 2013
DHL Express Worldwide
Thank you for your feedback, it's really important to us.<br/><br/>Kind regards<br/><br/>Michelle.
BS
very good!
Magne Sandve
03 June 2013
DHL Economy Select
That's great to hear that everything worked as expected - thank you.<br/><br/>We hope to be shipping to you again very soon.<br/><br/>Kind regards,<br/><br/>Michelle.
MS
Worled as expected, no complaints
Unverified Customer
03 June 2013
Unknown Shipment Details
Many thanks for your feedback, we really appreciate your comments.<br/><br/>Our consolidation charges are cheaper with the more you ship - please get in touch for our pricing.<br/><br/>Hope this helps and you'll continue to use forward2me.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
Excellent customer service.
Fees tend to get a bit out of the hand when combining many separate small shipments, though.
Fees tend to get a bit out of the hand when combining many separate small shipments, though.
Emanuel Agius
03 June 2013
forward2me basic
Many thanks for your feedback - it's really important to us.<br/><br/>We're glad that you have enjoyed our fast service. We can offer other options for shipping if you feel the DHL Express, door to door service is too expensive/not quite right for you. <br/><br/>Hope this all helps and you will continue to use forward2me. <br/><br/>Kind regards,<br/><br/>Michelle.
EA
Fast service but prices slightly on the high side. I dont like paying more on shipping than the product itself
Charles Bajada
03 June 2013
forward2me basic
That's really great to hear - thank you, your feedback is really appreciated.<br/><br/>We look forward to providing you with our excellent service again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
CB
Took some time before deciding to use forward2me but now that I have used it I am really glad I did. Used service 5 times in just 3 weeks and got excellent service.
Richard Stevenson
03 June 2013
DHL Express Worldwide
That's really good to hear - many thanks your feedback is important to us.<br/><br/>Looking forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
RS
Fast and easy to deal with.
Niklas Axelsson
02 June 2013
DHL Express Worldwide
Thank you for your feedback, it's really appreciated.<br/><br/>We look forward to you using forward2me again in the future.<br/><br/>Kind regards,<br/><br/>Michelle.
NA
Very good service and shopping fast
Deepak Sewcharan
02 June 2013
DHL Express Worldwide
Thanks for your feedback - that's great to hear.<br/><br/>We look forward to shipping to you again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
DS
Safe, speedy and worth it!
Unverified Customer
01 June 2013
Unknown Shipment Details
That's great to hear - many thanks for your feedback, it's important to us.<br/><br/>Kind regards,<br/><br/>Michelle.
good service fast shipping ok
Unverified Customer
01 June 2013
Unknown Shipment Details
Many thanks for your feedback and kind comments - it's really appreciated.<br/><br/>We look forward to being of service to you again, in the near future.<br/><br/>Kind regards,<br/><br/>Michelle.
I am very much satisfied with everything that these guys do. The packing, the shipping, the service and extras are very much appreciated. Thank you!
Tiago Barbosa
31 May 2013
DHL Economy Select
TB
Excellent customer service and fast delivery .
Many thanks for your feedback and kind comments.<br/><br/>It's great to hear that we provided you with an excellent customer service.<br/><br/>We look forward to helping you out again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
João Diogo Fonseca
31 May 2013
DHL Express Worldwide
Many thanks for your comments.<br/><br/>Our prices are completely transparent which you can see on our pricing page on the website www.forward2me.com/pricing. If you are unsure about the size and weight of your parcel, please contact us and we'll give you a quote.<br/><br/>Our security team along with most other companies would most certainly make certain checks if more than one name appeared on a payment, not just for our security but for yours as well.<br/><br/>By doing the things that we do, we like to think that this tells you that we are a professional company doing things the correct way.<br/><br/>Have a great week.<br/>Kind Regards,<br/><br/>Janet Grundy<br/>Operations Director
JDF
had problems with payments.
to be honest, they're not clear about how much u gonna spend.
i made two payments in two different names, and that caused a lot of problems.. why? dont k'now.. but that's sad.
to be honest, they're not clear about how much u gonna spend.
i made two payments in two different names, and that caused a lot of problems.. why? dont k'now.. but that's sad.
Elizabeth Billiau
30 May 2013
DHL Express Worldwide
Many thanks for taking the time to feedback to us - we really appreciate it.<br/><br/>We're pleased to hear that you received your goods and that we beat our competitors...<br/><br/>Have a great week.<br/><br/>Kind Regards,<br/>Janet.<br/><br/>Janet Grundy<br/>Operations Director.
EB
I have the required goods. I'm still waiting for someone else to answer a query on how they would send them....Obviously they are not getting the business.
Andreas Bäckström
30 May 2013
DHL Express Worldwide
Thank you for your feedback - it's really appreciated.<br/><br/>We look forward to you using forward2me again, sometime soon.<br/><br/>Kind regards,<br/><br/>Michelle.
AB
Very good
It is rather expensive but if you really want something from the UK that cannot be sent to other countries it's worth it