Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Dr Martin Cefai M.D
08 June 2022
DHL Express Worldwide
DMC
The service is excellent, customer care is great but to be honest shipping costs from the UK together with the import duties we then have to pay have become extremely high making it difficult to shop from the UK which is really sad. This does not reflect in any way on the wonderful customer care service forward2me offers but is simply a reflection on the new reality of purchasing goods from the UK.
Tony Wellard
08 June 2022
DHL Express Worldwide
TW
Getting better now I'm leaving the country and won't need the services any more
Filip Adriaens
08 June 2022
DHL Economy Select
FA
great customer service, but very lousy and unfit online software! Switched to another provider
Hi Filip,
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our system processes and account functionalities through our service.
I have looked back at your correspondence with our customer experience team from May 2022 and I can see that you were having issues with selecting your 5 packages for shipping from your account.
I noticed that 2 of your vinyl packages had been marked as requiring an additional repack service prior to shipping, when they had first arrived to our UK warehouse.
The advised additional repack service was to ensure the goods were safely and sufficiently packed for transit with the courier or if the original packaging from the seller was identified as unsuitable. You would have then been prompted to submit the combine and repack requests for both packages from your account and you would have been asked to select the courier service that you required for the packages to be repacked for and shipped with. I can see that you chose combine and repack to be completed for the Royal Mail Untracked Budget service, for both vinyl packages. Unfortunately only 1 of the 2 vinyl packages was repacked for the untracked budget courier service and it appears the repack service for the second vinyl package was rejected possibly because both packages combined together would go over the maximum shipping limits for the untracked budget service or because the repack agent concluded that the original box was not unsafe or unsuitable for transit.
Please note that the Royal Mail untracked budget courier option is only for shipping 1 single package-not a multi piece- and the single package for untracked budget can only have a weight of 2 kg or less, overall dimensions of less than 90cm and a total declared value under £20.
I am confident that because you had selected the combine and repack service for the untracked budget courier service, from your account, this was the reason why you were unable to view any other courier options or shipping prices, other than untracked budget courier service, from your account when you selected all 5 packages for shipping. This was also the reason why there was no shipping price showing for the untracked budget courier service for all 5 selected packages from your account because untracked budget is a single package only service. All of the other courier services and prices, such as DHL, UPS or TNT, were only visible and accessible from your account once our customer experience agent went back into your optimized package and manually removed the selected courier option (untracked budget) from the optimized package which then allowed you to proceed with shipping all 5 packages as a multi piece shipment with a alternative tracked courier service.
We do advise customers to always send their goods through our available tracked courier services to ensure the stated movement and location of their packages through the shipping network at all times.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and we do hope you will reconsider your current rating.
If you do have anymore questions or concerns please do not hesitate to get back in touch with our customer experience team and we will be more than happy to help.
Kind Regards
Hayley
Verified Customer
08 June 2022
DHL Express Worldwide
VC
The item I ordered was promptly and safely delivered from their forwarding location to my home.
Steffi
07 June 2022
FedEx International Priority
S
Always very quick and reliable, prompt dispatch and trustworthy. Highly recommended!
Brian Goins
07 June 2022
FedEx Connect
BG
Used this so many times to save money on clothes in the UK to ship to the US
Wouter Louw
06 June 2022
DHL Express Worldwide
WL
As usual, all items were properly handled for combination and repacking before shipping. Service was fast and efficient and without delays and I was informed whenever there was a change in status. I will most definitely continue to make use of the service and will highly recommend Forwar2Me to anyone.
Verified Customer
06 June 2022
DHL Economy Select
VC
Servizio rapido e puntuale.
Colmano il divario tra paesi che normalmente non spediscono direttamente.
Colmano il divario tra paesi che normalmente non spediscono direttamente.
Marina Williams
06 June 2022
DHL Express Worldwide
MW
Shipping was quick and easy, love that I can now shop in so many different places and countries that were otherwise inaccessible.
Yu Su
06 June 2022
DHL Express Worldwide
YS
very speedy.
Verified Customer
06 June 2022
DHL Economy Select
VC
Pretty much perfect service from forward2me. Ordered a package from Germany that was delivered swiftly with first class tracking.
Verified Customer
05 June 2022
FedEx International Priority
VC
????♥️♥️
Verified Customer
04 June 2022
FedEx International Priority
VC
Forward2Me helped me get a custom guitar from across the pond to the US. It arrived in perfect condition. I cannot thank them enough for their stellar customer service throughout the entire process. If you need something delivered from across the world this is the place to go ?? Every single time I asked them for an update I had a reply that same day, these people are truly amazing at what they do.
Happy Customer
04 June 2022
UPS Express Saver
HC
Service is thorough and convenient. Option to repack and consolidate packages is helpful as many retailers now ship items individually, piecemeal.
David Oghia
04 June 2022
DPD Classic
DO
Always at the top. Great services at an affordable price. Many thanks.
Verified Customer
04 June 2022
DHL Express Worldwide
VC
Horrible once again. Paid 40 bp for next day delivery . Never got the package or any notification. It was returned to them and now they are unable to return it to the seller because they can't scan the QR Code. Just don't use this service. They are incompetent.
TSUYOSHI SHIOBARA
04 June 2022
DHL Express Worldwide
TS
Responded to small requests
Verified Customer
04 June 2022
FedEx Connect
VC
Easy and smooth transaction! Thank you!
Marish Harmon
04 June 2022
FedEx International Priority
MH
Excellent company
Verified Customer
03 June 2022
TNT Express Non-Docs
VC
Customer Service is amazing! so responsive and helpful. I love this company. Best customer service I have experienced with any company in a long time.
Luciano Lo Giudice
03 June 2022
DHL Express Worldwide
LLG
forward2me uses a very simple interface and was extremely swift in sending my packages.
Adrienne
03 June 2022
FedEx Connect
A
I received my book in no time!
Verified Customer
03 June 2022
FedEx International Priority
VC
I found the srt up and process quite easy . Only delay was waiting for the queue to action the repackaging
Verified Customer
03 June 2022
UPS Standard Single
VC
Very good service
Joachim Brosi
03 June 2022
DHL Economy Select
JB
Die Kommunikation war hervorragend.
Megan Beveridge
03 June 2022
DHL Express Worldwide
MB
Growth communication, advised when goods arrive. Choices of carriers to have orders despatched. Reliable service
Jimmy Tan
03 June 2022
FedEx International Economy
JT
Makes it possible for me to buy from local UK sellers who don't do international shipping. What a great concept!
Verified Customer
03 June 2022
FedEx Connect
VC
The service was amazing. When I initially had questions, they were answered quickly. Delivery was fast and flawless.
Isa K.
02 June 2022
TNT Economy Express
IK
Unkomplizierte Serviceleistungen die einwandfrei funktioniert hat!
Verified Customer
02 June 2022
TNT Economy Express
VC
Shipping rates are not competitive. Mostly shipping will cost 5 times the value and weight of the goods
Verified Customer
02 June 2022
DHL Express Worldwide
VC
One thing I wish You can improve is repackaging service. The time I forwarded my parcels I needed to wait more then 400 parcels to be repacked, so I opted for normal delivery but costs me way too much for less then 150gr packages.
David Stirling Green
02 June 2022
DHL Express Worldwide
DSG
Excellent support
Svitlana
01 June 2022
DHL Economy Select
S
Incredible service! Thanks Nica, she helped me so fast to arrange the delivery of my creams and beauty products! Big thanks to repacking service! It was perfectly packed! Excellent I use this company already for 5 year , they are very professional!
Jeffrey
01 June 2022
DHL Express Worldwide
J
Such a great service. Fast,easy and reliable. I love the DHL On Demand shipping.
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Quick service, reliable, trustworthy and just all-around great experience
Verified Customer
01 June 2022
DHL Express Worldwide
VC
Simple and easy way.
solved my problem due to a lot of seller not intended to ship to my country.
solved my problem due to a lot of seller not intended to ship to my country.
joe itch
01 June 2022
FedEx International Economy
JI
Excellent service
PABLO DANIEL RIVAS
01 June 2022
FedEx International Economy
PDR
Fast, efficient service. No issues.
Verified Customer
01 June 2022
DHL Express Worldwide
VC
great service. even though the original shipping was poor, forward2me went the extra mile to confirm the contents was in good shape, repackaged, and got it to me in record time.
Izzy
31 May 2022
FedEx Connect
I
Smooth and easy process! No issues with my order. Definitely recommend!
Tanja Körper
31 May 2022
DHL Economy Select
TK
I‘ve contacted Forward2me several times before and now and they are always helpful and kind. They answer every single little question and help to look for my packages although they haven‘t done anything wrong.
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
It was always the delivery service causing trouble and Forward2me always supported me because the delivery service didn’t help at all!!!
I cannot thank Forward2me enough for their patience, help and kind words.
They really have the best customer service with people (Tracy, Aimee, Nica) who are not only capable but also very kind!!!
THANK YOU!!!
Branko Brkljac
31 May 2022
DHL Express Worldwide
BB
User friendly platform, fast delivery. Highly recommend
Verified Customer
31 May 2022
DHL Express Worldwide
VC
The service was simply perfect, very professional and fast.
Kobus de Kock
31 May 2022
DHL Express Worldwide
KDK
Always efficient and excellent service, however, please consider if you repack and combine goods as not to pack e.g. electronic goods without bubble wrap between them/around them, otherwise scuff marks, scratches will be guaranteed, as has happened with my 2 car radios packed together.
Lefkios Skaliotis
31 May 2022
DHL Domestic Express
LS
Firstly you need to make aware that you cannot export certain items: I bought backpacks and now you tell me these are dual use goods and can be used for military. Very strange !!! My shipment had to be split I I was told you can send to any UK address free of charge, yet I was charged !
Hi there,
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback,
We are sorry you that you feel dissatisfied with our services.
Unfortunately our couriers do not permit us to ship dual use or military classified commodities on our account as they could be used for non personal use. For shipping this type of product we would need a different kind of export licence for shipping especially with goods going outside the UK.
I know this is disappointing and please be assured we are listening to you and reading your comments however we need to follow the advice of our couriers and what we are permitted to ship on our account with them. Furthermore, now that the UK has left the customs union, we are now classed as a third country and with the amount of dual use classified items arriving to us for our customers' being considerably low overall we do not yet feel it would be beneficial for us to apply for the additional required export license needed for shipping dual use items.
We apologize for any inconveninece this may cause you and, going forward, we would advise for you to contact our customer experience team to check if any goods would be classified as military or non personal use prior to purchasing to avoid this issue happening again. Further information on our policies and procedures regarding dual use products can be found from the FAQ's section on our website and terms of trade.
I have checked your return to sender shipment and I cannot see that an agent had offered to ship your dual use items to your requested UK address free of charge, however, as a one time service gesture I have arranged for your UK shipping costs to be reimbursed to you as a gesture of goodwill.
I hope the information I have provided to you is useful, we hope this issue does not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
I hope this helps you further.
Kind Regards
Hayley
Dean makredes
31 May 2022
FedEx Connect
DM
Although it is a process, sometimes frustrating, they make it as easy as possible via email in order to get your shipment to you ASAP.
Hiroshi Ito
31 May 2022
DHL Express Worldwide
HI
初めて利用したが、値段が高い。他の会社に比べて高すぎる。なるべく使いたくないと思った。他の会社を検討したい。
Joanne
30 May 2022
FedEx International Priority
J
Great service, reliable efficient and fast.
Customer
30 May 2022
FedEx Connect
C
Been very useful in getting some locally out of print Blu Ray shipped to me from the UK to the US!
Michael
30 May 2022
FedEx Connect
M
one of the top 3 companies