Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.51129570197%
4
2.3849977974954%
3
0.95022339689132%
2
0.66075136869926%
1
1.9570826253854%
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reviews of forward2me
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Saudi Arabia
DHL Express Worldwide
NA
Excellent service and kind team staff.
Australia
DHL Express Worldwide
E
Very impressed with this service. Just wish postage wasn’t such ridiculous prices.
United States of America
DHL Express Worldwide
CB
Quickly resolved an issue. Very professional !
Singapore
UPS Express Saver
VC
Very Satisfied Customer.. Service is good and efficient.
Belgium
DHL Economy Select
BS
*********a
United States of America
FedEx International Economy
SY
Communication was a bit delayed and there was some back and forth, but I’m overall happy with the service and would definitely use them again. Not sure if my canned items were damaged from the company sending it, or if it was forward2me when they were re-packaging but it was minimal. Would recommend their service to others and was able to save money through them!
Mauritius
DHL Express Worldwide
JG
Speedy response, Re-packing well done and good communication
Japan
FedEx International Economy
VC
At First, You put on blame to me about repack.
Netherlands
DHL Economy Select
VC
Took a bit of time, but communication was clear and got what I wanted.
Belgium
DHL Economy Select
ET
perfect service, perfect communication
United States of America
DHL Express Worldwide
VC
THANKS A LOT, YOU SAVED ME, amazing rates and very fast
United States of America
DHL Express Worldwide
JP
Would 100% recommend to a friend. Great communication, secure packaging, and fast shipping.
United States of America
FedEx Connect
VC
Excelente servicio!! Recomendable al 100 % Rápido y responden las preguntas rápido y el producto llega rápido y en buenas condiciones, encantada
United States of America
FedEx International Priority
SM
Very fast and convenient. Customer service is great as well. I will definitely continue to use their services
South Africa
TNT Economy Express
PT
Excellent service from the team .Thanks .They removed some unknown residue on injectors I bought on ebay . So now the parcel can be shipped to me .
United States of America
DHL Express Worldwide
VC
They are quick to ship. The only issue is I only had one option for shipping and that was fedex. I personally like to use DHL. But they are super helpful with answering any questions.
United States of America
UPS Economy
S
had to get two items shipped to me from uk, they repackaged the items excellent! arrived on time. will use again in the future!
United States of America
FedEx International Priority
J
Works as exactly as story said rates are completely reasonable
United States of America
FedEx Connect
DY
Only the price is more expensive.
forward2me
Hi Dong,

Many thanks for your feedback.

We are sorry that you feel dissatisfied with the courier shipping price you have paid through our service.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked at your recent shipments through our service and I can see that you had reached out to us and requested to cancel the advised combine and repack for one of your packages prior to shipping. Another reason why you will have paid a higher price is because the chargeable weight for packages with the courier's are based on the greater of either the volumetric weight/size of the package or the actual weight of the goods. The volumetric/size of your packages was greater than the actual weight of the goods inside. I understand that you did not wish for the external or internal packaging to be removed for resale purposes but by cancelling or refusing to request a repack request this meant that we could not successfully save you any volume and the packages will have been shipped with the courier based on the original dimensions and weights as they were originally received by the senders. If a repack had been completed for your packages, there would have been sufficient excess space to save by reducing the current size of the package which could have helped lower the final FedEx Connect shipping price and you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.

I hope the information I have provided to you is useful.

Please do not hesitate to get back in touch if you do have any further questions or concerns.

Kind Regards

Hayley
Germany
DPD Classic
VC
positive with forward to me, not so positive with shipping firm but isnt the fault of f2me and at the end all went ok
Australia
DHL Express Worldwide
VC
The service is easy to use, its expensive but you get what you pay for. This is the second time Ive use forward2me and I wouldn’t hesitate using them again
Canada
DHL Express Worldwide
GB
Excellent and speedy service to forward a part from a UK supplier who does not ship to Canada.
Japan
DHL Express Worldwide
VC
They answered my question rapidly whenever I asked.
Thank you very much for your support.
India
DHL Express Worldwide
GL
The service is just amazing !!

And the support staff is prompt.
Mexico
DHL Express Worldwide
FSB
Excellent service!
Canada
DHL Express Worldwide
VC
Service was very fast to Canada from Germany. Emails kept me informed throughout the process.
New Zealand
FedEx International Priority
T
Too expensive. My purchase almost doubled in price due to very high freight cost and fees. I also had to pay unnecessary GST prices at the border as they required me to pay these before shipping despite the fact that I informed them that the price of the garment was under the tax threshold.
forward2me
Hi Toni,

Many thanks for your feedback.
We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order.
I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package.

I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you.

Please keep an eye out for my email regarding your GST issue.

I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns.

Kind Regards

Hayley
Japan
UPS Express Saver
NS
このアイテムは正常な到着をしませんでしたので、低い用かしか持ち合わせません。税関担当の業者も回答をせず、後任に任せっきりで、した。
その後の弁明も説明なく、単に送ってきただけでした。
最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。
Italy
UPS Standard Single
VC
Perfetto!!!
United States of America
UPS Economy
MW
I live in the US and now that I have FORWARD2ME I Don’t miss out on items internationally that I would of loved too purchase for my collection. Now I can at a fair shipping cost. Must have service 5 ⭐️‘S all the way
France
UPS Standard Single
SD
Comme d’habitude, service au top.
L’interface est simple à utiliser, le service est rapide et à un très bon tarif.
Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les employés répondent rapidement aux demandes et sont efficaces!
United States of America
FedEx International Priority
VC
I wouldve liked to see the shipping charges prior to bring asked to file a Prior Authorization. Also the delay was unnecessary as to how many days it took to release my package
United States of America
DHL Express Worldwide
LT
excellent service, the management and follow-up is also amazing, I really liked the experience and received my order in perfect condition
United States of America
DHL Express Worldwide
VC
Fast Shipping and Very Reliable.
My first time to try this and I was impressed! Will definitely recommend it.
United States of America
UPS Express Saver
VM
Perfect service. Ease of use. Will recommend to others
United States of America
UPS Economy
CM
I’ve been using this service for 5 years and there is nothing better! Packages are handled with care and combining them works seamlessly
United States of America
FedEx Connect
N
Always happy with the level of customer service and the service this company provides. Thanks for always getting my products to me safely. Any time I’ve had issues they have been helpful and always quick to resolve them. Highly recommend I will continue to utilize this mail forwarding service as my #1 choice for years to come!
United States of America
DHL Express Worldwide
VC
Everything was smooth and seamless. Setting up my address was straightforward and a simple process and I was able to immediately begin shopping!
Canada
DHL Express Worldwide
VC
Responded very fast. Amazing service to get UK product delivered to Canada
Japan
DHL Express Worldwide
JS
I know there's a big size calender. But the box is tooooooo big for them. That turned out a higher express fee than usual. Anyway thank u .
Brazil
DHL Express Worldwide
VC
Very good service!!!!
Algeria
FedEx International Economy
BM
Good merci
Croatia
DHL Economy Select
VC
Everything went smoothly and they were really helpful along the way. Quick responses. A bit pricey, but overall it was worth it.
Australia
DHL Express Worldwide
VC
Excellent customer service! Whenever I needed something they were there for me. Thank you!!
Canada
FedEx International Economy
V
Highly recommend!! straightforward and quick! Gets orders to Canada. Will use again ?
Canada
DHL Express Worldwide
VC
Fab service! Highly recommended. A great way to get items from British sellers who don't ship outside of the UK.
Australia
DHL Express Worldwide
AH
Nothing wrong with the service at all. However, your freight rates had virtually doubled since the last time I used the service. I would use the service weekly or at least fortnightly, however this past week I have had a similar delivery from the same supplier forwarded to a private address, and re-mailed to me using the British Postal Service for less than half the Forward2Me freight cost. My question is, can you include a British Postal Service option in your offering????
Croatia
TNT Economy Express
VC
One price for shiping at start and tripel price at the end.
Confusing ,vague snd deception with shiping price.
India
UPS Express Saver
VC
The service was very prompt & dependable.
They stuck to the committed timeline.
Malta
DHL Express Worldwide
DMC
The service is excellent, customer care is great but to be honest shipping costs from the UK together with the import duties we then have to pay have become extremely high making it difficult to shop from the UK which is really sad. This does not reflect in any way on the wonderful customer care service forward2me offers but is simply a reflection on the new reality of purchasing goods from the UK.
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