Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Kiss Richárd
23 May 2025
UPS Standard Single
KR
Excellent customer service, as usual!
Many thanks for the 5-star review. 😊
Arianna Cole
23 May 2025
FedEx International Priority
AC
Will use this company again. They ship very fast & are good at communicating. Have used them twice already & will again!
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Desi
23 May 2025
FedEx International Priority
D
Great service, great pricing, highly recommend
Thank you for your positive review! 😊 Your satisfaction means a lot to us, and we look forward to serving you again soon! 🚚
Fatma Al-Azmi
22 May 2025
DHL Express Worldwide
FA
طلبت منكم كود خصم ف انا اشحن بشكل دايم ونكلفة الشحن باهضه ولم اجد استجابه
Thank you for your feedback, and I sincerely apologize for the delay in getting back to you. We truly appreciate your continued support and understand how shipping costs can add up, especially for our regular customers like you.
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
We’ve sent you an email to discuss this further and explore how we can assist.
Best regards,
Customer Satisfaction Team
N. Morel
21 May 2025
FedEx Connect Plus
NM
I would like to express my appreciation for the assistance provided by the team. Despite the considerable waiting time encountered for inquiries; I found the service to be very helpful. I particularly requested the team to repack my parcel in order to reduce its weight; I must say it saved me a great deal of money and most of all it was safely packed. Thank you all :-)
Many thanks for the 4 star review. 😊
US
21 May 2025
FedEx International Priority
U
Multiple successful shipments forwarded from Germany to the US.
Many thanks for the 5 star review. 😊
Jeffrey Starr
20 May 2025
UPS Worldwide Expedited
JS
Great website and provided service
Many thanks for the 5 star review. 😊
Kunde
17 May 2025
FedEx Connect Plus
K
Brilliant shopping experience with forward2me.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
It was my first order and I had many questions, but the customer service ladies replied very quickly and helped with any issues.
Very reliable and fast. Package arrived in perfect condition.
Thanks, I will surely continue to use this service.
Many thanks for the 5 star review. 😊
Dr. Wong
15 May 2025
FedEx International Priority
DW
Simple, quick, tracking was provided and choice of carriers and prices. All that one would want.
Many thanks for the 5 star review. 😊
Debra Peterson
15 May 2025
FedEx International Economy
DP
You app is not user friendly. Considering most people do things on their phone you fail to mention there are only things that can be done on a desktop and directions.. there are none. Also, was charged for combined shipping, but were sent separately and one book was damaged
Thank you for your feedback. I’m sorry to hear about your experience. We’re continuously working to improve our app, and I appreciate you pointing this out.
rajesh doddi
15 May 2025
FedEx International Economy
RD
It was my mistake for not asking a quote before even shipping the product to your warehouse! I paid almost 290 euros for shipping and you send me via FEDEX because that is only chepest option I have and FEDEX changed the estimated delivery dates three times and probably the worst shipping service I have ever seen and they don’t even have a proper office here in paphos!
We understand your concerns and are sorry to hear about the experience you've had with FedEx.
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Upon reviewing your shipment, we can confirm that the charge was based on the volumetric weight, which is standard practice for large but lightweight packages. In your case, the actual weight is 31.50 kg, but the volumetric weight calculated from the dimensions (58 x 80 x 45 cm) is 41.76 kg, which is what the courier billed us for.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Please emails us info@forward2me.com for this request.
Customer Satisfaction Team
Otto
13 May 2025
UPS Standard Single
O
All went smooth and customer assistance was very helpful.
Many thanks for the 5 star review. 😊
Ilse van Breukelen
13 May 2025
FedEx Connect Plus
IVB
Very good!!
Many thanks for the 5 star review. 😊
Fuda
12 May 2025
FedEx International Economy
F
ドイツの料金が高いのが気になるが、全体的にいいサービスだと思う。
Thank you for your feedback. We're glad to hear you find the service overall satisfactory.
Anonym kund
10 May 2025
UPS Standard Single
AK
Quick, good service!
Thank you for your kind words! We're happy to hear you had a quick and positive experience.
ちか
09 May 2025
FedEx International Priority
�
Thank you❣️✨
Thanks for the 5 star review.
Cameron Todd
09 May 2025
FedEx Connect Plus
CT
Great efficient service.
Many thanks for the 5 star review. 😊
Mark
06 May 2025
FedEx International Priority
M
I have used these guys 4-5 times from both the UK and Germany. Outstanding service, communication, and ease of use! They are the best out there in this sector. I’m using again in the future.
Thank you so much for your kind words and for trusting us with your shipments! We're glad to hear that you've had a great experience with our service.
Customer Satisfaction Team
Customer Satisfaction Team
Cristina Anca Popescu
05 May 2025
FedEx International Priority
CAP
This is a company that exemplifies professionalism and transparency, with impeccable dedication. They respond to any inquiry with remarkable promptness and a high level of commitment.
Thank you so much for your kind words!
Nik Zaibidin Che Abu
05 May 2025
DHL Express Worldwide
NZC
Services are fast and professional.
mansoor alhosani
03 May 2025
FedEx International Economy
MA
I got my package with no damage !!
Awesome! We're so glad to hear your package arrived safely with no damage.
Customer Satisfaction Team
Customer Satisfaction Team
Roman Šoltész
30 April 2025
UPS Standard Single
R�
Easy to manage whole process, easy to navigate, intuitive use
Thank you so much for your feedback! We're glad to hear that you found the process easy to manage, intuitive, and simple to navigate. If there's anything else we can do to improve your experience even further, feel free to let us know!
Alexandra G.
29 April 2025
FedEx Connect Plus
AG
Smooth process
Many thanks for the 5 star review. 😊
Jared Long
26 April 2025
FedEx Connect Plus
JL
I am impressed at how efficient my experience was. I got properly notified on the progress of my purchase and it shipped very quickly. I got my package in just over 1 week and was in good quality. Highly recommend.
Thank you so much for your kind words! We're glad to hear that you had a smooth and efficient experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Andrés Garita
25 April 2025
FedEx International Economy
AG
Me gustó bastante, soy de Costa rica y llego rápido y super bien
Un poco caro pero vale la pena por el buen servicio
Un poco caro pero vale la pena por el buen servicio
Thank you very much for your feedback! We’re happy to hear that your shipment arrived quickly and in excellent condition.
Customer Satisfaction Team
Customer Satisfaction Team
Jack Duncan
24 April 2025
UPS Express Saver
JD
Sadly, and coincidentally, the first time I don't pay for the extra insurance, Forward2me threw a bunch of metal, Collectible items stacked directly on top of each other, with nothing to protect the items. And I even paid more to have the items "packaged for safety" rather than "savings". Nearly everything is scratched.
Hi Jack,
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
I’m truly sorry to hear about the condition your items arrived in. It’s completely understandable that you’d be upset, especially after choosing to pay extra for safer packaging.
We’ve reached out to you via email previously to investigate how the damage occurred, but we haven’t received a response yet. If you’re able to provide any additional details or photos, it would help us greatly in resolving the issue and preventing it from happening again.
Thank you for your patience, and we hope to hear from you soon.
Warm regards,
Customer Satisfaction Team
juan
24 April 2025
UPS Standard Single
J
Muy fácil de usar y permite controlar en todo momento tu envío hasta que sale hacia España.
Thank you for your positive feedback! We're glad to hear that you found the platform easy to use and that the shipment tracking helped you stay updated throughout the process.
Customer Satifaction Team
Customer Satifaction Team
Danilo Alarcón
24 April 2025
FedEx Connect Plus
DA
Very high prices to bring to Chile, I would not buy again, plus they charge for everything
Thank you so much for taking the time to share your positive feedback with us.
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
We appreciate your input regarding the shipping costs and additional charges.
I see that you have shipped with FedEx Connect Plus which is the cheapest option we can provide to your shipment from the UK to Chile.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Customer Satisfaction Team
Rsem
22 April 2025
FedEx International Priority
R
The best international shipping company I have dealt with, but I have a suggestion to reduce the shipping price are a little high.
Alexander Grosskord
22 April 2025
UPS Express Saver
AG
Always reliable
Thank you for the 5 star review
Brucha
21 April 2025
FedEx Connect Plus
B
Had a great experience getting a kids outfit from Germany to the UK. It arrived in great condition within a week.
Price is very reasonable, will definitely be using again when needed.
Price is very reasonable, will definitely be using again when needed.
Thank you so much for your lovely feedback! We're glad to hear that the kids outfit arrived safely and that you had a great experience with us.
Customer Satisfaction Team
Customer Satisfaction Team
Ruth Hanna
20 April 2025
FedEx Connect Plus
RH
Easy to use and super fast delivery!
Thank you so much for your kind words! We're glad to hear you found the service easy to use and the delivery super fast that’s exactly what we aim for!
Customer Satifaction Team
Customer Satifaction Team
Jochen
19 April 2025
UPS Standard Single
J
Imported a package from Germany to Belgium. Excellent, fast service with same day pictures of the package and they have very fair shipping rates. Great way to save money when a seller doesnt ship to your country. The only thing you need to be aware of is follow the adress instructions to the letter ! Some countries have stricter policies than others. This is the 3rd time using forward2me (USA and UK) and would highly recommend.
Cailan Sacks
17 April 2025
UPS Express Saver
CS
Shipped on time, exactly as expected. Would use again
Andrew
16 April 2025
DHL Express Worldwide
A
Very fast and helpful customer service
Dan P
16 April 2025
UPS Worldwide Expedited
DP
Used the service to help forward a pretty large/dentable object from Poland to the US. It was a seamless experience! I'd never dealt with customs/duties before but this site was a breeze, and customer service responded VERY fast to my questions. Package arrived unharmed and even cheaper than I expected given the size. Will absolutely use again for any import needs!
Johannski
16 April 2025
FedEx Connect Plus
J
I was able to get a rare motherboard from an independent seller that was somewhat reluctant to ship over seas. Forward2me seems to require repackaging things they ship, sure enough they secured and padded the board very well. The process of registering and using the forwarding address was surprisingly very straight forward; everything required very little work on my end. Despite the service having a rather premium price in the end I was not disappointed. Thank you Forward2me team! Veldig bra!
Thank you so much for your kind feedback!
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
We’re really glad to hear the process was smooth and that your rare motherboard arrived safely and well protected. Our team works hard to ensure secure packaging, especially for delicate and valuable items like yours. It’s great to know the forwarding experience met your expectations even with the premium cost, we’re happy it felt worth it!
Customer Satifaction Team
William
15 April 2025
FedEx Connect Plus
W
Item was missing from my shipment. The seller assured me it was included in its shipment to Forward2me and I believe them based on the item and the seller. The item was probably lost or stolen at the Forward2me facility but I was told they don't have it. I'm out for the cost of the item without any recourse. Poor experience.
Thank you for reaching out, and I'm very sorry to hear about your experience.
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
We understand how frustrating it must be when an item goes missing. Please know that we take these matters seriously, and all parcels are handled with care and logged thoroughly upon arrival at our facility.
Our team is going to reach out to you.
Customer Satisfaction Team
Daniel Blubaugh
09 April 2025
UPS Worldwide Expedited
DB
The process was pretty straightforward, and the communication was great. The only thing was the shipping price, which, in my opinion, was a little crazy for what I ordered and the size and weight of the package.
We're really glad to hear the process went smoothly and that you were happy with the communication. Your input helps us improve, and we truly value your business.
Customer Satifaction Team
Customer Satifaction Team
Philipp
09 April 2025
UPS Standard Single
P
Best Service Worldwide!
fast and Secure shipping everytime
fast and Secure shipping everytime
Many thanks for the 5 star review. 😊
Agnes
08 April 2025
FedEx Connect Plus
A
Excellent ! Fast transfer, great communication.
Many thanks for the 5 star review. 😊
Essam Albalawi
08 April 2025
FedEx International Priority
EA
Bad customer service, expensive shipping, delay ,, lose boxes
Thank you for your feedback. We're very sorry to hear about your experience and truly regret any inconvenience caused by delays, high shipping costs, or issues with your shipment.
I believe our team is already working on your current concerns.
Customer Satisfaction Team
I believe our team is already working on your current concerns.
Customer Satisfaction Team
Dion Papas
13 March 2025
UPS Standard Single
DP
Poor communication, lack of information provided leading to excessive charges
Thank you for your feedback! We’re committed to improving our response times and communication to serve you better.
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
We noticed that you ship 3 shipment separately. We recommend requesting consolidation or combine and repack, when possible or scheduling shipments on a weekly basis to reduce the number of separate shipments. However, please note that duties and taxes are determined by customs regulations, and we do not have control over these charges. We always advise checking your local customs guidelines for an estimate of potential costs.
Many thanks,
Customer Satisfaction Team
Ian Collins
05 March 2025
FedEx International Economy
IC
On time packing and delivery.
Many thanks for the 4 star review. 😊
Leila Diveley
01 March 2025
FedEx Connect Plus
LD
forward2me was amazing!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
support was incredibly helpful, and i definitely messaged them every step of the way as this was my first time using any service like this. shipping was fast & reasonably priced. i will definitely use this service again!
Many thanks for the 5 star review. 😊
Aleksandr Demin
28 February 2025
FedEx Connect Plus
AD
The delivery was fast, the packaging was not damaged, and the order status was updated in a timely manner. I recommend it!
Thank you for your kind words! 😊
Mauro Alberti
27 February 2025
UPS Standard Single
MA
Effective service, efficient online web system and deliveries
Blackwood Design
27 February 2025
FedEx Connect Plus
BD
Perfect will definitely use again.
Many thanks for the 5 star review. 😊
Michelle Michiels
26 February 2025
FedEx Connect Plus
MM
Very explanatory! Great customer service in case you do have question! Truly trustworthy!
Many thanks for the 5 star review. 😊
Abel Jesus
20 February 2025
UPS Express Saver
AJ
Never fail to meet my expectations for delivering products from Japan. If there’s an issue between delivery and them they take care of it quickly and notify me
Thank you for your kind words! We're glad to hear that we consistently meet your expectations for delivering products from Japan. Ensuring smooth deliveries and keeping you informed is our top priority. We appreciate your support and look forward to serving you again!
Customer Satisfaction Team
Customer Satisfaction Team