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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.533925533926%
4
2.3814023814024%
3
0.95760095760096%
2
0.65520065520066%
1
1.971901971902%
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Based on 15873 reviews
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reviews of forward2me
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Unknown Country
DPD Classic
AS
Delivery was prompt and hassle free as usual. However, this time the package had not been marked 'fragile', and several jars of marmelade had popped open during transport.
Unknown Country
DPD Classic
MH
" Excellent " i have made two purchases, I have asked forward2me to combine&repack my deliveries into one packet and they did it for me and they sent it for me. So I give them full stars :))
Unknown Country
DHL Express Worldwide
AS
Very fast shipping and fast response to customer's returned items. I received my refund within 2 days! I've never encountered such a FAST service. Excellent!
Unknown Country
UPS Express Saver
DC
I had requested extra paddings on my packages. They were very helpful & shipping was speedy!
Unknown Country
Unknown Shipment Details
Great customer service team!
Unknown Country
DHL Express Worldwide
JM
Like always, very fast communication and efficient.
Unknown Country
DHL Express Worldwide
TT
rigtig god kundeservice.
Unknown Country
DHL Economy Select
MR
Snelle service, erg prettig dat de handelingen bij forward2me binnen een enkel uur verwerkt wordt in je account. Dit geeft een betrouwbaar gevoel!
Unknown Country
DHL Express Worldwide
E
The service was very good. The customer contact center responded quickly to my query and resolved it timely. The repackaging service was also very good.I only wish they could provide the service even for on-line shops outside the UK, otherwise the service is very good. I would recommend it to other people to use the service.

regards,
Edwin.
Unknown Country
DHL Economy Select
EE
Despite having used the service before with excellent results this time unfortunately the experience was not equally satisfying. The package process was delayed (maybe due to a nail polish, considered inflammable), the package not collected promptly and afterwards arriving at incorrect terminals-cities and being held on every step of the way(obviously the carrier being responsible for the latter and not forward2me). I communicated with forward2me both by phone and mail. Although my initial contact with them needed some improvement on their customer service, all future contact was flawless with high level of commitment (they followed through the delivery every single step of the way until it arrived on its destination and handled all contact with the carrier) as well as high professionalism ( refunded the whole amount for transport fee since the level of service did not correspond to the expected one). I would recommend to others using it in the future, but avoid transporting liquids and caution in having deadlines-choose the 1day transport instead, just to be safe in that case.
Unknown Country
DHL Express Worldwide
LW
This was an amazing service. I was ordering a rare book and couldn't figure out how to get it shipped to the US. I google my problem and I am so happy that I found Forward2Me. It was easy and affordable - best combination.
Unknown Country
DHL Express Worldwide
DR
Very satisfied. :) My fifth time using this service and so far no problems. A bit pricey but perfect service.
Unknown Country
DHL Express Worldwide
RD
Best Forwarding Company Ever!!
Unknown Country
UPS Express Saver
CL
very good as described
Unknown Country
DHL Express Worldwide
CC
Great communication and especially fast service.
Unknown Country
TNT Economy Express
EO
Very good
Unknown Country
DHL Express Worldwide
MAA
Fast and accurate
Unknown Country
DHL Economy Select
DVD
I don't know when it happened, but the box, which was marked fragile,
was open and completely torn. Fortunately the content was still alright.
The time for the delivery was fast, so this is a good thing.
Unknown Country
DHL Express Worldwide
JW
Customer service re: repacking and sending was prompt and polite and ever so helpful. Very grateful!
Unknown Country
DHL Economy Select
TP
The services provided by forward2me are excellent. They are very professional the service is fast and if a problem arises they are very helpful in finding a solution. I am so glad that I chose them for purchasing products in the U.K. I would definitely recommend forward2me to anyone that wants to purchase from the U.K. they are a trustworthy company and I am a very happy customer!
Unknown Country
DHL Express Worldwide
JS
Great service. Fast and easy shipping. I'll definitely use again!
Unknown Country
DHL Express Worldwide
SI
Very fast.
Unknown Country
UPS Standard Single
GC
The service was perfect. Delivery was fast, the package was in perfect state and the communication had no issues.
Unknown Country
DHL Express Worldwide
MH
Very fast and professional service, 24 hrs had barely elapsed between the time I asked for my packages to be optimised and receiving my tracking number. Customer service and support were fantastic, Package was delayed with DHL and customs, nothing to do with forward2me, yet their staff were constantly updating me on the situation and pushing to get my issue resolved. Could not be happier with this service, already recommended to everyone I know!!!
Unknown Country
DHL Economy Select
SJ
Forward2me works excellent! I wanted to purchase some clothing from a UK site that didn't ship to Denmark, therefore I wanted to use a mail forwarding company. I was recommended Forward2me by a friend, but I was a bit sceptical, since I haven't used such a service before - but there's absolutely no need to worry! My items arrived in perfect condition and the shipping time was not bad. Forward2me shipped the parcel on July 25th and it was ready for pick-up 2 days after. The only complaint I have is the price, it was a bit expensive (I payed around 270 DKK for a parcel under 2 kg), but I think it's worth it if you want good and quick service from a reliable company.
Unknown Country
DHL Express Worldwide
AM
thank you , excellent service ♥
Unknown Country
DHL Express Worldwide
GM
I ordered items from a UK company. The items arrived at Forward2Me in the morning but where only added to my account after 17.00 hrs UK time resulting in a delay in shipping.

Also the parcel was 6kg and costed over £60,- to ship with DHL express 1 day. This is way overpriced as a sales representative at dhl who assisted me with a tracking enquiry told me I could have shipped it for less then £45,-

Item arrived in good shape and was reasonable packed (including loads of tape on one side of the box where Forward2Me opened the parcel.
Unknown Country
DHL Economy Select
MM
Excellent all round, speedy, good website and communication,
lots of delivery options offered, and can even pay with Bitcoin.
The best.
Unknown Country
UPS Express Saver
R
Fuss free and super quick!
Price is on high side but you pay for what you get! :)
Unknown Country
DHL Express Worldwide
MM
Always Excellent. Prompt. Efficient. Great. :)
Unknown Country
DHL Express Worldwide
G
Fantastic service And excellent assistance!!
I receive my shipping the next days after arrive at Forward2Me!
Unknown Country
UPS Express Saver
DG
Quick dispatch! Great service.
Unknown Country
UPS Express Saver
AM
expensive
Unknown Country
DHL Express Worldwide
PR
Goods delivered really quickly alm the way to Australia
Unknown Country
DHL Express Worldwide
RDT
Service prompt though a little expensive.
Unknown Country
UPS Express Saver
MMR
Quick service.
Unknown Country
UPS Express Saver
MHL
Very efficient service! Highly recommended
Unknown Country
DHL Express Worldwide
YK
It was carefully packed. I would like to use it in the future.
Unknown Country
forward2me basic
EA
The service was really fast and excellent! Items arrived in just a few days! Will surely be using it again!!
Unknown Country
Unknown Shipment Details
?
Unknown Country
DHL Express Worldwide
EB
It's been several shipments with Forward2me so far and I'm really happy with their services. Their customer support is also great! I highly recommend this company for all your shipments! Great service, Great Price! I like them!
Unknown Country
DHL Express Worldwide
FB
Excellent service, fast and efficient,
Many thanks!
Unknown Country
DHL Express Worldwide
JD
I really love this service, it's quick and painless, and I can revisit it after a few months or years without use. I do take issue with the cost, as I think it's unfairly priced. I would appreciate a more economical option that uses the national postal service or similar. The 4 day turnaround is great but if there was a cheaper option I would use it more frequently.
Unknown Country
DHL Express Worldwide
TM
I did not receive an email informing me that you had received the parcel.
forward2me
Hi,
<br/>
Many thanks for taking the time to provide us with your feedback regarding the service you have received from forward2me.
<br/>
I'm sorry to hear that you are unhappy that you did not receive an email notification when your parcel was received to your forward2me account.
<br/>
When a parcel is booked into an account an email notification is automatically sent to the customers registered email address, I'm sorry that this wasn't the case on this occasion.  
<br/>
I see that you have contacted us back in February to let us know that you weren't notified of a parcel arriving and we asked if you could check if the email notification had been received into your spam or trash mails however we didn't receive a response to confirm if this was the case or not.
<br/>
If you would like to check this for us and if you locate the emails in this area add us to your white list hopefully this should resolve the situation.
<br/>
If not please contact our customer services team at info@forward2me.com to advise them of the non-receipt of the emails and they can investigate this further with our IT department.
<br/>
I hope that this information helps resolve the issue and that you are overall happy with our service other than this issue.
<br/>
We look forward to hearing from you if we can assist you further.
<br/>
Have a lovely evening.
<br/>
Kind Regards,
Tracy.
Unknown Country
UPS Express Saver
JV
I was very pleased with my first personal shopper experience. I have used many proxy buying services in the past but never this convenient. My order was very easy to track and I liked that I was given options for carriers. The parcel was dispatched as soon as I selected and paid for shipping. Thank you!
Unknown Country
Unknown Shipment Details
Personal, competent help getting my shipment taken care of. Many thanks!
Unknown Country
UPS Express Saver
SV
The shipment was really quick but the shipment price is high to Saudi
Unknown Country
UPS Standard Single
AG
Fast shipping, great services?
Unknown Country
DHL Express Worldwide
TK
amazing and fast service
Unknown Country
UPS Standard Single
KK
It is a good idea
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