Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

Joao Paulino
07 August 2019

JP

SAMI ALMOTLAQ
06 August 2019

SA
Excellent shipping because coming my goods in fast

Verified Customer
06 August 2019

VC
very fast and good

Verified Customer
06 August 2019

VC
Contact and report are very speedy.
Transfer is speedy.
I want to order again.
Transfer is speedy.
I want to order again.

Verified Customer
06 August 2019

VC
到着から発送までが早いので、とても良いと思う。今後も利用したい。

Joe Eyerman
05 August 2019

JE
Great service, fast delivery, trustworthly!!!

Eline Josefine Helgesen
05 August 2019

EJH
Got my package on time. Good customer service! Love the fact that i can shop from other countries!

Masayasu Murakami
05 August 2019

MM
表記がわかりやすくメールなどの対応も丁寧で感謝しています。

Axel Fanter
05 August 2019

AF
Sehr guter Service.Danke.

Verified Customer
05 August 2019

VC
I used them to send parcels to Canada. They are quick and reliable.

Hi,That's great to hear that you are happy with our service.We look forward to helping you ship again soon.Kind Regards,Tracy.

Verified Customer
03 August 2019

VC
Buen servicio, buena interfaz y atención al cliente muy atenta. Volveré a utilizarlo cuando tenga ocasión.

Verified Customer
03 August 2019

VC
Rigtigt gode service især når man bor på Grønland.

Jonathan Thomas
02 August 2019

JT
Very pleased. Great way to import my products to the USA with companies that don't want to bother with shipping to the USA.

Verified Customer
02 August 2019

VC
I received the shipment well packed. I received the shipment in one week

MOURAD HAMZA
02 August 2019

MH
Quick query respond, payment issue solved, quick shipment.

Verified Customer
02 August 2019

VC
Great service!

Verified Customer
02 August 2019

VC
Awesome and fast. Really like how they send it out the same day so it's like it was always delivered to you. Very recommended!!

Verified Customer
02 August 2019

VC
Shipped my items to me. One item was a bit damaged though

Hi,Many thanks for providing us with your feedback.I'm sorry to hear that your goods have arrived and they are slightly damaged, I know this must be very disappointing.Going forward if you receive any goods which are damaaged, please ensure that you contact our Customer Service team at info@forward2me.com within 24 hours of receipt providing photographs of any exterior damage to the box and damage to the items, we can then submit a claim for damages to the courier.I hope this helps going forward however if you have any further questions please don't hesitate to get in touch.Kind Regards,Tracy.

Verified Customer
01 August 2019

VC
Five-star all the way. It was the first time I ordered something to have it shipped in Switzerland. They are quick and very responsive.

Verified Customer
31 July 2019

VC
Service was excellent. First, the results were as desired, my package was forwarded and arrived safely in the US without delay. I am a new customer, the web site was very easy to use and the frequent progress updates gave me early confidence the process was proceeding well.

Antonio Pereira
31 July 2019

AP
Second time I've used forward2me and perfect as the first time. I recommend it!

Verified Customer
30 July 2019

VC
Ships fast, also customer service is very fast.

Johan
29 July 2019

J
Nice concept. Goods arrived in time and carefully packed.

Hi,Many thanks for your great review, we're pleased that you are happy with our service.We hope to help you with shipping again soon.Kind Regards,Tracy.

Verified Customer
29 July 2019

VC
Very easy and convenient for forwarding, with lots of options for carriers.

Verified Customer
29 July 2019

VC
Very good service with detailed tracking of package. If there’s a problem, the customer service is proactive and helps to ship the package as soon as possible.

Verified Customer
29 July 2019

VC
Pricing increases by roughly 20% with each use, while actual service remains average or below.
Find a cheaper competitor.
Find a cheaper competitor.

Hi,Many thanks for your feedback however we're disappointed to hear that you are unhappy with the service we offer and that are prices are not competitve.We do feel that we offer a premium service to our customers and work with our couriers on a regular basis to provide our customers with competitive rates for shipping.We have taken a look at the three shipments you have had with us and see that your first shipment was most expensive with the two latest ones being cheaper. This is due to the volumetric weight of the first parcel being higher than the following two shipments.The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.When shipping in the UK couriers charge on the actual weight rather than the volumetric weight therefore parcels often arrive with us in much larger boxes or packages than required for shipping overseas.So we can help our customers reduce the size of their packages to ensure they have maximum value for shipping we offer a combine and repack service. Customer can select this option before shipping and our warehouse team will reduce the parcel in question or combine a numbers of packages to reduce the overall shipping cost. We feel this service would have been benefiicial to you as you have shipped clothing which often comes in much larger boxes than required.I hope that you will consider using our services again in the future and if you have any further questions please don't hesitate to contact me personally at info@foward2me.com.Kind Regards,Tracy.

Takeshi Okayama
28 July 2019

TO
是非とも使いたいと思います。
送料について事前にわかればもっと良かったと思います。
イギリス転送サービスはほかにないので貴重でした。
送料について事前にわかればもっと良かったと思います。
イギリス転送サービスはほかにないので貴重でした。

Hi,Many thanks for taking the time to review our services, I hope you don't mind me translating the details below:-Valuable transfer companyI want to use it by all means. I think it would be better if you knew the shipping costs in advance. There was no other UK forwarding service, so it was valuable.We're pleased to hear that you found our service valuable and appreciate your feedback about the shipping costs in advance. We do however have a pricing page on our website, if you are aware of the weight and dimensions of your package before delivery, these details alongside your country and zip code can be added then the cost of shipping can be calculated using this tool.I hope this helps you going forward however if there is anything we can do to assist you going forward please don't hesitate to contact our Customer Service team at info@forward2me.com and they will be happy to help.Thank you once again for your feedback.Kind Regards,Tracy.

Verified Customer
28 July 2019

VC
日本に送ってくれないバイヤーから
日本に発送してくれるのでとても便利です。
また利用したいと思います。
日本に発送してくれるのでとても便利です。
また利用したいと思います。

Enas swairjo
27 July 2019

ES
Fast delivery and good shipping rates

Adeline Charbonnier
27 July 2019

AC
Service client sympathique et efficace. Réponse ultra rapide en quand de souci. Envoi rapide également une fois que vous avez payé. Cela fait plusieurs années que j'utilise ce site et j'ai toujours reçu tous mes colis très rapidement.

Seitaro Misawa
27 July 2019

SM
カスタマーサービスが丁寧で迅速です。

GEORGE POTSOS
26 July 2019

GP
Perfect at all.

Jonathan Johansson
25 July 2019

JJ
Save tons of money using this service always arrives well packed.

Verified Customer
25 July 2019

VC
Fast and reliable, very kind info service.

Lyra Jupiter
25 July 2019

LJ
Very good but very expensive triple the price of the goods.

Hi,Thank you for taking the time to review our services.We're pleased to hear that you are happy with the service overall however you have found the cost of shipping expensive.I have taken a look at your shipment and can see that you have shipped some fairly heavy and bulky items. When calculating the cost of shipping our couriers base this on the amount of space the shipment takes up especially when shipping by air. This is called the volumetric weight and unfortunately the value of the goods is not taken into account only the weight and size of the parcel.We hope you will continue using our services however if you need any assistance with obtaining the best value for shipping going forward please don't hesitate to get in touch with our customer service team at info@forward2me.com and they will be happy to help.Kind Regards,Tracy.

Luis Ruiz Negrillo
25 July 2019

LRN
Magnifica atención y gran servicio

Oj Alimbuyuguen
24 July 2019

OA
Great service. Had a few problems in the customs in my area but it was all sorted out in a few days.

Verified Customer
24 July 2019

VC
If you handeled customs,

Hi Many thanks for your feedback.We do appreciate your comments however customs clearance is dealt with in different ways for each country we ship to therefore although we always do our best to help our customers with clearance, when additional information is required there is only a limited amount of assistance we are able to give.If you could like to contact me at info@forward2me.com I will be happy to discuss this further for you and do all we can to make this process smoother for you?I look forward to hearing from you.Kind Regards,Tracy.

Gervin D Cruz
24 July 2019

GDC
Yes i would reccoment

Hi, Many thanks for your recommendation, we hope to help you with shipping again soon. Kind Regards, Tracy.

Unverified Customer
24 July 2019

The process was simple and fast. I wanted to buy a limited edition shirt and sweater from a UK site that doesn't ship to mainland Europe. I signed up with Forward2me for free and had my purchase mailed to their address. They let me know when my package arrived at their UK warehouse within an hour of it arriving , and then let me pick from several shipping companies. I paid £25.46 for tracked shipping , for a package weighing 0.6kg. I paid within an hour of them giving notice , and they shipped my package out to me that same day. Meaning they had my items mere hours. Everything arrived in perfect order. They opened the clothes' packaging to check them for prohibited materials , as they stated they would , but everything was carefully repackaged. A professional company that delivered exactly what they promised. I'm very happy with their service.

LINDA MILTON
23 July 2019

LM
My parcel was perfectly wrapped and well secured. Hardly any creases in the clothes. Very fast delivery to Cyprus.

Verified Customer
23 July 2019

VC
Great service to ireland from France I found the staff extremely helpful

Verified Customer
23 July 2019

VC
They promptly communicate the details of items received, and also promptly dispatch the items to the customer with proper paperwork.

Verified Customer
23 July 2019

VC
Very efficient, quick to reply to queries and emails, friendly, good are despatched on same day shipment is paid

Rumi Koike
22 July 2019

RK
It's a bit expensive but speedy work!

Hi, I'm pleased to hear that you were happy with the speed of our service although the cost was a little more than you expected. We do offer a premium service however work with the couriers on a regular basis to ensure that we obtain the best prices for our customers for the service offered. We look forward to your continued support. Many thanks, Tracy.

Mark Harris
20 July 2019

MH
Forward2me is reliable and the cost is reasonable. Without them, I wouldn't be able to get my shipments from Europe to the US.

Verified Customer
19 July 2019

VC
Błyskawiczna przesyłka oraz pełen profesjonalizm przy obsłudze klienta!

Janeta Surila
19 July 2019

JS
I loved the service! It was very fast and reliable and really easy to use. I gave it a chance and haven’t expected that it’s going to be so easy and quick. Would definitely recommend!

Ikuko Kato
19 July 2019

IK
I am Japanese but very kindly responded to my package inquiries! It is a recommended shipping company.

Verified Customer
19 July 2019

VC
There are lots of people on eBay that prefer not to ship internationally. Now, eBay sellers get their sale & I get it shipped to me in Canada. A winning service all around!
I liked the fact that the cost was just right for the service and not too high.
It was fast and efficient just as it's supposed to be.
Was very pleased, keep this up I'll continue being your customer whenever I need it.