Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.519194461926%
4
2.3788546255507%
3
0.95028319697923%
2
0.66079295154185%
1
1.9572057898049%
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reviews of forward2me
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Unknown Country
DHL Express Worldwide
JP
I have already recommended this service online..
I liked the fact that the cost was just right for the service and not too high.
It was fast and efficient just as it's supposed to be.
Was very pleased, keep this up I'll continue being your customer whenever I need it.
Unknown Country
UPS Express Saver
SA
Excellent shipping because coming my goods in fast
Unknown Country
DHL Express Worldwide
VC
very fast and good
Unknown Country
DHL Express Worldwide
VC
Contact and report are very speedy.
Transfer is speedy.
I want to order again.
Unknown Country
DHL Express Worldwide
VC
到着から発送までが早いので、とても良いと思う。今後も利用したい。
Unknown Country
DHL Express Worldwide
JE
Great service, fast delivery, trustworthly!!!
Unknown Country
TNT Economy Express
EJH
Got my package on time. Good customer service! Love the fact that i can shop from other countries!
Unknown Country
DHL Express Worldwide
MM
表記がわかりやすくメールなどの対応も丁寧で感謝しています。
Unknown Country
DPD Classic
AF
Sehr guter Service.Danke.
Unknown Country
TNT Economy Express
VC
I used them to send parcels to Canada. They are quick and reliable.
forward2me
Hi,That's great to hear that you are happy with our service.We look forward to helping you ship again soon.Kind Regards,Tracy.
Unknown Country
DPD Classic
VC
Buen servicio, buena interfaz y atención al cliente muy atenta. Volveré a utilizarlo cuando tenga ocasión.
Unknown Country
DHL Express Worldwide
VC
Rigtigt gode service især når man bor på Grønland.
Unknown Country
DHL Express Worldwide
JT
Very pleased. Great way to import my products to the USA with companies that don't want to bother with shipping to the USA.
Unknown Country
DHL Express Worldwide
VC
I received the shipment well packed. I received the shipment in one week
Unknown Country
DHL Express Worldwide
MH
Quick query respond, payment issue solved, quick shipment.
Unknown Country
DPD Classic
VC
Great service!
Unknown Country
DHL Express Worldwide
VC
Awesome and fast. Really like how they send it out the same day so it's like it was always delivered to you. Very recommended!!
Unknown Country
DHL Express Worldwide
VC
Shipped my items to me. One item was a bit damaged though
forward2me
Hi,Many thanks for providing us with your feedback.I'm sorry to hear that your goods have arrived and they are slightly damaged, I know this must be very disappointing.Going forward if you receive any goods which are damaaged, please ensure that you contact our Customer Service team at info@forward2me.com within 24 hours of receipt providing photographs of any exterior damage to the box and damage to the items, we can then submit a claim for damages to the courier.I hope this helps going forward however if you have any further questions please don't hesitate to get in touch.Kind Regards,Tracy.
Unknown Country
DHL Economy Select
VC
Five-star all the way. It was the first time I ordered something to have it shipped in Switzerland. They are quick and very responsive.
Unknown Country
DHL Express Worldwide
VC
Service was excellent. First, the results were as desired, my package was forwarded and arrived safely in the US without delay. I am a new customer, the web site was very easy to use and the frequent progress updates gave me early confidence the process was proceeding well.
Unknown Country
DHL Express Worldwide
AP
Second time I've used forward2me and perfect as the first time. I recommend it!
Unknown Country
DHL Express Worldwide
VC
Ships fast, also customer service is very fast.
Unknown Country
DHL Economy Select
J
Nice concept. Goods arrived in time and carefully packed.
forward2me
Hi,Many thanks for your great review, we're pleased that you are happy with our service.We hope to help you with shipping again soon.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
VC
Very easy and convenient for forwarding, with lots of options for carriers.
Unknown Country
UPS Express Saver
VC
Very good service with detailed tracking of package. If there’s a problem, the customer service is proactive and helps to ship the package as soon as possible.
Unknown Country
DHL Express Worldwide
VC
Pricing increases by roughly 20% with each use, while actual service remains average or below.
Find a cheaper competitor.
forward2me
Hi,Many thanks for your feedback however we're disappointed to hear that you are unhappy with the service we offer and that are prices are not competitve.We do feel that we offer a premium service to our customers and work with our couriers on a regular basis to provide our customers with competitive rates for shipping.We have taken a look at the three shipments you have had with us and see that your first shipment was most expensive with the two latest ones being cheaper. This is due to the volumetric weight of the first parcel being higher than the following two shipments.The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.When shipping in the UK couriers charge on the actual weight rather than the volumetric weight therefore parcels often arrive with us in much larger boxes or packages than required for shipping overseas.So we can help our customers reduce the size of their packages to ensure they have maximum value for shipping we offer a combine and repack service. Customer can select this option before shipping and our warehouse team will reduce the parcel in question or combine a numbers of packages to reduce the overall shipping cost. We feel this service would have been benefiicial to you as you have shipped clothing which often comes in much larger boxes than required.I hope that you will consider using our services again in the future and if you have any further questions please don't hesitate to contact me personally at info@foward2me.com.Kind Regards,Tracy.
Unknown Country
UPS Express Saver
TO
是非とも使いたいと思います。
送料について事前にわかればもっと良かったと思います。
イギリス転送サービスはほかにないので貴重でした。
forward2me
Hi,Many thanks for taking the time to review our services, I hope you don't mind me translating the details below:-Valuable transfer companyI want to use it by all means. I think it would be better if you knew the shipping costs in advance. There was no other UK forwarding service, so it was valuable.We're pleased to hear that you found our service valuable and appreciate your feedback about the shipping costs in advance. We do however have a pricing page on our website, if you are aware of the weight and dimensions of your package before delivery, these details alongside your country and zip code can be added then the cost of shipping can be calculated using this tool.I hope this helps you going forward however if there is anything we can do to assist you going forward please don't hesitate to contact our Customer Service team at info@forward2me.com and they will be happy to help.Thank you once again for your feedback.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
VC
日本に送ってくれないバイヤーから
日本に発送してくれるのでとても便利です。
また利用したいと思います。
Unknown Country
DHL Express Worldwide
ES
Fast delivery and good shipping rates
Unknown Country
DPD Classic
AC
Service client sympathique et efficace. Réponse ultra rapide en quand de souci. Envoi rapide également une fois que vous avez payé. Cela fait plusieurs années que j'utilise ce site et j'ai toujours reçu tous mes colis très rapidement.
Unknown Country
UPS Express Saver
SM
カスタマーサービスが丁寧で迅速です。
Unknown Country
DHL Economy Select
GP
Perfect at all.
Unknown Country
DHL Economy Select
JJ
Save tons of money using this service always arrives well packed.
Unknown Country
UPS Standard Single
VC
Fast and reliable, very kind info service.
Unknown Country
TNT Economy Express
LJ
Very good but very expensive triple the price of the goods.
forward2me
Hi,Thank you for taking the time to review our services.We're pleased to hear that you are happy with the service overall however you have found the cost of shipping expensive.I have taken a look at your shipment and can see that you have shipped some fairly heavy and bulky items. When calculating the cost of shipping our couriers base this on the amount of space the shipment takes up especially when shipping by air. This is called the volumetric weight and unfortunately the value of the goods is not taken into account only the weight and size of the parcel.We hope you will continue using our services however if you need any assistance with obtaining the best value for shipping going forward please don't hesitate to get in touch with our customer service team at info@forward2me.com and they will be happy to help.Kind Regards,Tracy.
Unknown Country
DPD Classic
LRN
Magnifica atención y gran servicio
Unknown Country
DHL Express Worldwide
OA
Great service. Had a few problems in the customs in my area but it was all sorted out in a few days.
Unknown Country
DHL Express Worldwide
VC
If you handeled customs,
forward2me
Hi Many thanks for your feedback.We do appreciate your comments however customs clearance is dealt with in different ways for each country we ship to therefore although we always do our best to help our customers with clearance, when additional information is required there is only a limited amount of assistance we are able to give.If you could like to contact me at info@forward2me.com I will be happy to discuss this further for you and do all we can to make this process smoother for you?I look forward to hearing from you.Kind Regards,Tracy.
Unknown Country
DHL Express Worldwide
GDC
Yes i would reccoment
forward2me
Hi, Many thanks for your recommendation, we hope to help you with shipping again soon. Kind Regards, Tracy.
Unknown Country
Unknown Shipment Details
The process was simple and fast. I wanted to buy a limited edition shirt and sweater from a UK site that doesn't ship to mainland Europe. I signed up with Forward2me for free and had my purchase mailed to their address. They let me know when my package arrived at their UK warehouse within an hour of it arriving , and then let me pick from several shipping companies. I paid £25.46 for tracked shipping , for a package weighing 0.6kg. I paid within an hour of them giving notice , and they shipped my package out to me that same day. Meaning they had my items mere hours. Everything arrived in perfect order. They opened the clothes' packaging to check them for prohibited materials , as they stated they would , but everything was carefully repackaged. A professional company that delivered exactly what they promised. I'm very happy with their service.
Unknown Country
UPS Express Saver
LM
My parcel was perfectly wrapped and well secured. Hardly any creases in the clothes. Very fast delivery to Cyprus.
Unknown Country
UPS Standard Single
VC
Great service to ireland from France I found the staff extremely helpful
Unknown Country
DHL Express Worldwide
VC
They promptly communicate the details of items received, and also promptly dispatch the items to the customer with proper paperwork.
Unknown Country
DHL Express Worldwide
VC
Very efficient, quick to reply to queries and emails, friendly, good are despatched on same day shipment is paid
Unknown Country
UPS Express Saver
RK
It's a bit expensive but speedy work!
forward2me
Hi, I'm pleased to hear that you were happy with the speed of our service although the cost was a little more than you expected. We do offer a premium service however work with the couriers on a regular basis to ensure that we obtain the best prices for our customers for the service offered. We look forward to your continued support. Many thanks, Tracy.
Unknown Country
DHL Express Worldwide
MH
Forward2me is reliable and the cost is reasonable. Without them, I wouldn't be able to get my shipments from Europe to the US.
Unknown Country
DHL Express Worldwide
VC
Błyskawiczna przesyłka oraz pełen profesjonalizm przy obsłudze klienta!
Unknown Country
DHL Express Worldwide
JS
I loved the service! It was very fast and reliable and really easy to use. I gave it a chance and haven’t expected that it’s going to be so easy and quick. Would definitely recommend!
Unknown Country
UPS Express Saver
IK
I am Japanese but very kindly responded to my package inquiries! It is a recommended shipping company.
Unknown Country
TNT Express Non-Docs
VC
There are lots of people on eBay that prefer not to ship internationally. Now, eBay sellers get their sale & I get it shipped to me in Canada. A winning service all around!
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