Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
21 October 2019
UPS Express Saver
VC
Verified Customer
21 October 2019
DHL Express Worldwide
VC
Service offered is first class!!!
Verified Customer
21 October 2019
UPS Standard Single
Hi,Thank you for taking the time to review our services, I'm so pleased that you are happy with forward2me and will look to use our services again.Kind Regards,Tracy.
VC
Simple enough. no problems
Verified Customer
21 October 2019
DHL Express Worldwide
VC
Great, I’m happy with their service
Verified Customer
21 October 2019
DHL Express Worldwide
VC
Great & reliable service! I was hesitant, but pleasantly surprised at how convenient the process was. Will definitely use again if the need arises!
zoran t
20 October 2019
DHL Economy Select
ZT
Everything was perfect: fast response and fast delivery.
Verified Customer
20 October 2019
DHL Express Worldwide
Hi,Many thanks for taking the time to review our services however although you are happy with the customer service support, I'm sorry to hear you are unhappy with the cost of shipping your goods.We do feel that we offer a competitive price for shipping and the additional services we offer however I will contact you directly via email so we can investigate this further with you.Kind Regards,Tracy.
VC
As usual the high shipping cost that makes me give 2-star. I would have given 1 star or zero if not because of the customer service. I still believe this company can ship at a much lower price. My previous parcel forwarding company can ship items at around half this company shipping cost and with the extras (parcel consolidation, photos, repackage) at no cost.
Verified Customer
19 October 2019
DHL Express Worldwide
VC
Fast and simple to use
Verified Customer
18 October 2019
UPS Standard Single
VC
First experience. Everything was clear and according to what's written.
Verified Customer
18 October 2019
DPD Air Classic
VC
reliable and fast - brilliant!
Floris Weerbrouck
18 October 2019
DPD Classic
FW
The whole process was just pretty effortless :)
Damola Ayandeji
18 October 2019
DHL Express Worldwide
Hi,I'm sorry to hear that you feel you needed to leave this review however we have received information relating to potential fraud on your account.We do take fraud very seriously at forward2me and when there is a report received of this manner we have a responsibility to take action.We have been in touch to ask you for proof of payment for the goods received to your address however there has been no response so we had no choice than to close off your account until proof of ownership of these goods has been established.I do apologise that you have been receiving promo emails, I have reported this to the marketing team and going forward you should not receive any communication of this nature.Many thanks,Regards,Tracy.
DA
Block me from accessing my account without no reason , then keep sending me promos into my email......poor
Verified Customer
17 October 2019
UPS Express Saver
VC
Easy to use site for contact and setup. You can track package delivery at a glance. Excellent service, would definitely recommend forwardtome as a forwarding service.
Verified Customer
17 October 2019
DHL Express Worldwide
VC
Should have cheaper methods of shipping
Hi,Many thanks for taking the time to review our services however I'm disappointed to hear that you are unhappy with the choices we offer for shipping and would prefer a more cheaper method.We do pride ourselves on offering a premium door to door courier service however for small low value parcels we do offer a budget untracked service for very low value items.I see that the item you shipped was quite light however shipping fees are generally calculated on the amount of space the shipment takes up rather than the actual weight. This is called the volumetric weight.We do find that many retailers shipping within the UK ship goods in much larger packaging than necessary as shipping within the UK is mainly based on the actual weight of the package rather than the volumetric weight.For this reason we offer our combine and repack service so we can look to reduce the overall size of the package and therefore save on shipping costs. This then provides our customers with maximum value for shipping.Please contact our Customer Services at info@forward2me.com if you require any further information about this service.Shipping fees do also include our services, this includes the use of the address, the acceptance and processing of the parcel, storage whilst the goods are with us and any export documenation required for shipping.I hope this information helps going forward however please contact us at any time if you have further questions.Kind Regards,Tracy.
Ioannis Theodosiadis
16 October 2019
DHL Express Worldwide
IT
Everything was excellent,fast and smooth process from start to finish.
Verified Customer
15 October 2019
DHL Economy Select
VC
Serviço muito fácil de usar e com um apoio a clientes sempre lá para ajudar em tudo, recomendo !!!!!!
Apostolis Koulouris
15 October 2019
UPS Standard Single
AK
Excellent service and fast replies. I will use them again
Verified Customer
15 October 2019
UPS Express Saver
Hi,I'm really sorry to hear that you experienced issues with processing your shipment and that the cost of shipping was more than you would expect.I have just contacted you by email to see if you can provide us with some more details so we can look to help with the issues you experienced and the process easier going forward also check if there is anything we can recommend for you to make shipping more cost effective.I look forward to receiving your response so I can assist you further.Kind Regards,Tracy.
VC
You charge twice as much as others and process was difficult as hell
manolis karpathiotakis
15 October 2019
DHL Express Worldwide
MK
Excellent service
John-Jaques Rossouw
15 October 2019
TNT Economy Express
Hi,Many thanks for your review.I'm really pleased to hear that you are happy with the Customer Service team however the cost of shipping is much higher than you anticipated.I see that you are shipping some large heavy items and have sent them via a courier service which has incurred oversized charges. Going forward if you are looking to ship these type of items on a regular basis it may be more cost effective for you to look at a sea freight option, this may take a little longer than the courier services however if you are happy with a slower service this may be an option for you.Please contact our Customer Services team if you are interested in shipping in this way at info@forward2me.com and we will be happy to provide you with further information on this service.Kind Regards,Tracy.
JR
Customer Service is good. Response times are good. Service rendered is good. Shipping costs are truly extremely expensive.
Verified Customer
14 October 2019
DHL Express Worldwide
Hi,Many thanks for taking the time to bring this issue to our attention, we are always looking of ways to improve our services.I will contact you by email shortly to find out further details and how we can make the process better so you are provided with the information you require.I look forward to hearing from you soon so we can hopefully resolve everything for you.Kind Regards,Tracy.
VC
It's frustrating to have to ask every single time for pictures of the quality of the item so that I can make an informed decision as to whether or not to keep or discard the item. Then when I do get pictures, much of the time they are different to what I asked for, or blurry, or do not answer the question I've asked. Yet I'm charged for them anyway.
Renato Perira do nascimento
14 October 2019
DHL Express Worldwide
Hi,Many thanks for taking the time to review our service however I'm sorry to hear that shipping to Brazil has cost more than expected.We are continually working with our couriers to obtain the best possible value for shipping to all areas and are always looking for new services to provide our customers with more choice.Please don't hesitate to get in touch with our Customer Service team at info@forward2me.com at any time and we will be happy to check that the services you are choosing are the most cost effective for you.I hope this helps and look forward to hearing from you if we can assist you further.Kind Regards,Tracy.
RP
Pra melhora so diminuir mais o valor de frete para o brasil
Gosto muito trabalha com impresa de vc mas o frete e muito caro ai pra revender aqui no brasil nao da
Gosto muito trabalha com impresa de vc mas o frete e muito caro ai pra revender aqui no brasil nao da
Verified Customer
13 October 2019
DHL Express Worldwide
VC
Very professional! Thank you to all the team of forward2me for such a great service. Highly recommended...
انتصار الحبسي
13 October 2019
DHL Express Worldwide
Hi,Many thanks for reviewing our services however I'm really sorry to hear that you are unhappy with cost of shipping your parcel.I have been in touch via email and explained the additional services such as combine and repack service and that you can hold your parcels with us up to 30 days free of charge to help save costs going forward.Our Customer Service team are on hand at any time to help if you have concerns that shipping costs are more than expected, please feel free to contact us at info@forward2me.com at any time and we will be very happy to guide you on how to obtain the maximum value for shipping.I hope this helps and I look forward to hearing from you if I can offer any further assistance.Kind Regards,Tracy.
��
The some time price of shipping every expensive for small product
Reem Al-Yahya
13 October 2019
DHL Express Worldwide
RA
I am very satisfied that the company has contacted me and fixed my problem.
makoto tsuzuki
13 October 2019
DHL Express Worldwide
MT
カスタマーサービスがしっかりサポートしてくれて利用しやすかったです。
機会があればまた利用したいです。
いずれ日本語でのサービスを期待したいです。
機会があればまた利用したいです。
いずれ日本語でのサービスを期待したいです。
Kari Thorleifsson
12 October 2019
TNT Economy Express
KT
Good service ?
Verified Customer
12 October 2019
DHL Express Worldwide
VC
対応がはやく、無事商品が届きました
Hi,Many thanks for reviewing our services, I hope you don't mind I have translated your comments below in english:-Correspondence was quick, and product arrived safely.I'm pleased to hear that you are happy with the service and hope to help you with shipping again soon.Kind Regards,Tracy.
Anna Maria Bartolo
11 October 2019
DPD Classic
AMB
Good, efficient customer service.
Verified Customer
11 October 2019
DHL Express Worldwide
VC
For me it’s expensive as I use to ship some items from UK to Thailand
Only DHL available
But Thai also have EMS and other choices
All items which we buy not so expensive but shipping charges are double or triple
Only DHL available
But Thai also have EMS and other choices
All items which we buy not so expensive but shipping charges are double or triple
Hi,Many thanks for taking the time to review our services, we are really pleased that you would recommend us.I'm sorry to hear that you only appear to see one option for shipping, this shouldn't be the case, we do offer shipping from the UK to Thailand via DHL, UPS, TNT and DPD also an untracked budget service via the postal system for very low value small single parcels.Please don't hesitate to get in touch with our Customer Services team at info@forward2me.com at any time if you find this is the case next time you ship and they will be very happy to look at this for you.Kind Regards,Tracy.
Sasa Sraka
10 October 2019
DHL Economy Select
SS
Service is quick, reliable and as stated. They could be a bit more flexible sometimes.
On this occasion it was not possible to add one t-shirt to the combined package, because is so stated in standard terms of service. Therefore postage was higher for 10 EURO.
On this occasion it was not possible to add one t-shirt to the combined package, because is so stated in standard terms of service. Therefore postage was higher for 10 EURO.
Hi,Many thanks for sharing your comments about the service we have provided you.I'm so pleased that you are happy overall with the service however sorry that that there was an issue with adding an additional item to your shipment. We do understand your frustration in this matter seeing as the item was only small however we do have reasoning behind this decision. When a parcel is optimised for shipping, it is repacked neatly and taped securely so it is prepared for shipping, if after the repack has been finalised the customer asks for another package to be added, this means the processors work needs to be undone and we often find this weakens the packaging.We therefore add a warning when this service is chosen that the process cannot be undone once processed.I do hope you understand the reasoning behind this procedure and that it wasn't the fact that we were being unhelpful. We always advise customers to check the packages they have received carefully to ensure everything has arrived before going ahead with this process, please feel free to contact our Customer Service team at info@forward2me at any time if you are uncertain if a package has arrived and we will be happy to double check this for you.I hope this helps going forward and we look forward to hearing from you if we can offer any further assistance.Kind Regards,Tracy.
Kate Pierre
10 October 2019
DHL Express Worldwide
KP
Forward2me service is acceptable, but the shipping is a bit expensive to my country.
Hi,Many thanks for reviewing our services however I'm sorry to hear that the cost of shipping was more than you expected.Shipping prices are based on the amount of space the shipment takes up in transit, this is called the volumetric weight and not the actual weight of the parcel unless this is higher than the volumetric weight.When retailers ship in the UK shipping fees are generally charged on the actual weight rather than the volumetric therefore many retailers ship in much larger boxes than necessary. This is the reason why we offer our combine and repack service.When our warehouse team receive a combine and repack request, they evaluate the parcel to see if they can reduce it overall to help save on shipping costs, if this is possible they go ahead with the repack and the charge for this service is added to your final shipping invoice. If the reduction of the parcel is not possible our team would contact you by email to advise you it is not cost effective to use this service.I see that your last shipment although very light in weight did have a higher volumetric weight therefore this service may have been beneficial to you to help reduce the overall cost of shipping.I hope this helps going forward however if you have any further questions about combine and repack please get in touch with our Customer service team at info@forward2me.com and they will be happy to answer any questions you may have.Kind Regards,Tracy.
Verified Customer
10 October 2019
UPS Express Saver
VC
Quick delivery and excellent customer service. Definitely going to be using them more frequently!
Verified Customer
10 October 2019
DHL Express Worldwide
VC
イギリスでの受け取り完了の連絡は、遅かったですが、日本向けの発送手続きは、とても速かったでした。
Verified Customer
10 October 2019
DHL Express Worldwide
VC
Fantastic service. I needed assistance therefore I contacted customer service where Nica and Tracy helped me out.
Jorgen B Nielsen
09 October 2019
DPD Classic
JBN
Consistent service - very short lead time.
Verified Customer
09 October 2019
DHL Express Worldwide
Hi,Many thanks for taking the time to review our services we are so pleasd that you are happy with the service we provide.We do offer a range of shipping options to your country, DHL, UPS, DPD and TNT and work with our couriers on a regular basis to ensure that we receive the best prices possible for our customers. If you are unable to see any of these courier options when you ship please don't hesitate to get in touch with our Customer Service team at info@forward2me.com so we can check why you are unable to see all options for shipping.I hope this helps and look forward to helping you ship again soon.Kind Regards,Tracy.
VC
fast shipping and really the best but hope there is more delivery options
Verified Customer
09 October 2019
DHL Express Worldwide
VC
Excellent service,
fast delivery,
recommended,
fast delivery,
recommended,
Rayan Al-Kalbani
09 October 2019
DHL Express Worldwide
RA
The website is easy to use. The parcel arrived quickly.
It will be great if there are more economic shipping rates.
It will be great if there are more economic shipping rates.
Verified Customer
09 October 2019
UPS Express Saver
VC
Excellent service, expeditious delivery! Was impressed. I however, would’ve wanted PayPal as a payment option to Nigeria; by and large, good service.
Verified Customer
08 October 2019
DHL Express Worldwide
VC
Fast and efficient shipping. I always use Forward2Me for my UK purchases.
Gunnar Einarsson
08 October 2019
DHL Express Worldwide
GE
very fast and exselent service
Sue Mulligan
08 October 2019
DHL Express Worldwide
Hi,Many thanks for sending over your review, we really appreciate this.I'm pleased to hear that you are happy with the service we offered although you initially had an issue with uploading your invoice.Since July 2018 due to the volume of parcels we ship to Australia we are obliged to register to collect GST on behalf of the Australian government therefore we have no choice than to ask our customers to upload their proof of purchase. I'm thinking that the other company you used may be under the required thresold for registering for GST and therefore there was no need to provide this information to them.It's good to hear that your delivery was fast and hope that you will look to use our services again in the future.Please don't hesitate to get in touch with our customer service team at info@forward2me.com if there is anything we can do to help make the shipping process smoother for you.Kind Regards,Tracy.
SM
The service was good. The only problem I experienced was attaching a copy of my orders. I have used another forwarding service in the past and this wasn’t required.
Once I overcame that obstacle everything else went smoothly and delivery was quite fast
Once I overcame that obstacle everything else went smoothly and delivery was quite fast
Verified Customer
08 October 2019
DHL Express Worldwide
VC
対応も丁寧で、質問にいろいろと詳しく教えてくれたので、非常に助かりました。
Anthony Ervin
07 October 2019
DHL Express Worldwide
AE
we had a great experience with forward2me. The seller didn't ship to our country, but forward2 me did!!!
Verified Customer
07 October 2019
UPS Express Saver
VC
Fast and efficient. Efficient repacking services which saves time and costs.
Verified Customer
06 October 2019
UPS Express Saver
Hi,Many thanks for taking the time to review our services.I'm pleased to hear that you are happy with the overall service we have provided and that you were happy with the extra services offered and that shipping went well with the goods arriving in a timely manner.Please don't hesitate to get in touch at any time if you have any questions regarding services and costs of these services and the Customer Service team will be very happy to help you with your questions. Our contact is info@forward2me.com.Thank you for feedback and we hope to help you with shipping again soon.Kind Regards,Tracy.
VC
Todo muy bien en tiempo y servicios extras, aunque el costo no es muy accesible que digamos si lo que quieres es un envío con rastreo.
Verified Customer
06 October 2019
UPS Standard Single
Hi,I'm sorry to hear of the issues you have recently experienced whilst using our services, this must have been very disappointing for you however I don't see that you have contacted us directly to advise us of these problems so we could look to rectify them for you.I have emailed you directly to try to resolve any issues you may have however have not yet received a response. Please could you respond to my email so we can help you further?I look forward to hearing from you.Many thanks,Kind Regards,Tracy.
VC
I used them for 2.5 years now sending more than 50 parcels paying more than 3,000. I didn't want to leave a bad review till now but instead of things getting better with time they just go worst! With Brexit just days ahead, i took the decision to finally sever the ties with them. Once and for all. With some sadness i have to say since i was hopping this would someday get better.
In the beginning i thought it was just incompetence, i had months of correspondence and payed a hefty amount for many hours of international calls in an effort to make them get better in their packing techniques or in how their site was working. Until i finally understood this was all part of their business practices.
Unfortunately (as i understood after some time dealing with them) their main focus is not to forward your parcels but how to extract as much money from you as possible even with tricks and false pretends.
One example is their pricing, their prices stated don’t include the 20% UK VAT which is added only right before you pay so that prices looks better till then. Not one other forwarder do this no matter if in Europe or elsewhere.
They charged me £20.64 !! for handling a 100ml plastic bottle of perfume because they say is "Dangerous Goods" and is required by couriers although they send the parcels by ground (trucks) in Europe and the only thing they did was to wrap with a 20cm x 20cm bubble, with no adhesive and they place it in one of the corners of the box, it’s obvious this was only a way to extract money, without any attempt to safe pack, they even removed the good packing of the eBay seller to wrap with a napkin size bubble to claim an additional £20.64!!! Photos attached.
Additionally there is no way to order the handling of dangerous goods (even if you accept the extra charge). This include batteries, flammable etc, although most (if not all) of the times they don't travel by Air in Europe. You need to contact support and then they will have the chance to choose the most expensive way to ship your items. Normally they will choose consolidation which would charge you with an additional £2 for each item +VAT which for 15 items will come up to £36 just to consolidate them and then charge with shipping cost too, when shipping 15 small items unconsolidated is half the price !!!
Their packing is not good nor safe. In case the item needs a demanding packing or is expensive the only choice is to avoid sending it to them. You never know if they will keep the original packing or not, in the end, many times you just don't know what came with what if you combine many parcels.
They sent me a £600 worth laser printer packed upside down! Obviously, they closed the parcel and then while wrapping it they forgot (or just didn't care) which way was up and which down. It came all the way like this. Their idea to safe pack was to enclose the printer in a carton box with no insulation. Of course nothing survived, and never gave any money back since "they did their best".
Those are the reasons you wont be covered by eBay money back guaranty in case you didn't receive all of the items or they came damaged.
They don't reimburse for any damage due to their bad packing, no matter if it was lacking any packing.
They don't have a system to include discount vouchers.
You need to order your shipment and when final, then contact them with an email to edit the invoice !!
Although there is an option to include a code for discount !!
For instance one of my parcels was lost and DHL refunded part of it's value. I never got a copy of the DHL offer though. F2Me just asked me to negotiate a price stating it should be low because DHL wouldn't have to pay anyways (although definitely lost).
The back and forth lasted almost 3 months and then for this credit i couldn't get just a discount code, i had to still contact support to find the way to actually get that credit. An other 2 months passed for this!
I really think this is done based on their main strategy which is get as much money they can from you, using all the tricks of the trade, even put hurdles and obstacles in front of you with the hopes you forget or just give up.
Many many other examples i could give, more than 1000-1500 of damaged goods, they never acknowledged any of that.
Enough is enough though, i finally get to write this review and let people know.
In the beginning i thought it was just incompetence, i had months of correspondence and payed a hefty amount for many hours of international calls in an effort to make them get better in their packing techniques or in how their site was working. Until i finally understood this was all part of their business practices.
Unfortunately (as i understood after some time dealing with them) their main focus is not to forward your parcels but how to extract as much money from you as possible even with tricks and false pretends.
One example is their pricing, their prices stated don’t include the 20% UK VAT which is added only right before you pay so that prices looks better till then. Not one other forwarder do this no matter if in Europe or elsewhere.
They charged me £20.64 !! for handling a 100ml plastic bottle of perfume because they say is "Dangerous Goods" and is required by couriers although they send the parcels by ground (trucks) in Europe and the only thing they did was to wrap with a 20cm x 20cm bubble, with no adhesive and they place it in one of the corners of the box, it’s obvious this was only a way to extract money, without any attempt to safe pack, they even removed the good packing of the eBay seller to wrap with a napkin size bubble to claim an additional £20.64!!! Photos attached.
Additionally there is no way to order the handling of dangerous goods (even if you accept the extra charge). This include batteries, flammable etc, although most (if not all) of the times they don't travel by Air in Europe. You need to contact support and then they will have the chance to choose the most expensive way to ship your items. Normally they will choose consolidation which would charge you with an additional £2 for each item +VAT which for 15 items will come up to £36 just to consolidate them and then charge with shipping cost too, when shipping 15 small items unconsolidated is half the price !!!
Their packing is not good nor safe. In case the item needs a demanding packing or is expensive the only choice is to avoid sending it to them. You never know if they will keep the original packing or not, in the end, many times you just don't know what came with what if you combine many parcels.
They sent me a £600 worth laser printer packed upside down! Obviously, they closed the parcel and then while wrapping it they forgot (or just didn't care) which way was up and which down. It came all the way like this. Their idea to safe pack was to enclose the printer in a carton box with no insulation. Of course nothing survived, and never gave any money back since "they did their best".
Those are the reasons you wont be covered by eBay money back guaranty in case you didn't receive all of the items or they came damaged.
They don't reimburse for any damage due to their bad packing, no matter if it was lacking any packing.
They don't have a system to include discount vouchers.
You need to order your shipment and when final, then contact them with an email to edit the invoice !!
Although there is an option to include a code for discount !!
For instance one of my parcels was lost and DHL refunded part of it's value. I never got a copy of the DHL offer though. F2Me just asked me to negotiate a price stating it should be low because DHL wouldn't have to pay anyways (although definitely lost).
The back and forth lasted almost 3 months and then for this credit i couldn't get just a discount code, i had to still contact support to find the way to actually get that credit. An other 2 months passed for this!
I really think this is done based on their main strategy which is get as much money they can from you, using all the tricks of the trade, even put hurdles and obstacles in front of you with the hopes you forget or just give up.
Many many other examples i could give, more than 1000-1500 of damaged goods, they never acknowledged any of that.
Enough is enough though, i finally get to write this review and let people know.
Dai
06 October 2019
UPS Express Saver
D
Easy to order and repack service is really smart. Thank you.
giuseppe cutillo
05 October 2019
DPD Classic
GC
Great fast and trusted service!! Highly recommended!!
Repacking service is very convenient to me for reduce shipping costs. It was carefully packed.
I appreciate it.