Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

Verified Customer
08 November 2019

VC

Þuríður Sigurjónsdóttir
08 November 2019

�S
Service is quick and and communications are great. Fast delivery.

Verified Customer
08 November 2019

VC
Thank u

Timothy Park
08 November 2019

TP
Great customer service from Tracey T. I had a small hiccup with what I was trying to ship, my fault. They worked hard and I got my purchases from the UK in no time at all.

Verified Customer
07 November 2019

VC
The handling of my package was fast but the shipping cost was higher than what was promised on the website when I first signed up. My package was very small and light, and I'm not sure why the minimum shipping price got increased for me. Also, they contradict their own FAQ by saying that they allow packages from outside the EU. The FAQ says the opposite. That's confusing.

FUMIHIKO INOUE
07 November 2019

FI
梱包が丁寧で安心できました。

Verified Customer
07 November 2019

VC
Great, fast, reliable service!

Verified Customer
06 November 2019

VC
Carefully packed my items, delivered in time and at great rate!, Thanks to Ben for his great job!

Verified Customer
06 November 2019

VC
forward2me is always very fast and helpful. The packages always arrive in the US well packed and secure. They are also extremely resourceful when it comes to handling special customs items and getting them through the system successfully. Thank you forward2me!

Michele
06 November 2019

M
I've used forwar2me a number of times over the years and every single time the service I received was excellent. In one occasion I called the customer service, not because of any problem but because I wanted to check about something and the reply was prompt and helpful. I doubt one can find a better forwarding company.

Verified Customer
06 November 2019

VC
Great service, fast shipping. Shipped in the same package that was shipped to forwarding service and it arrived to me with no issues.

Cornelie de Klerk
05 November 2019

CDK
Snel geleverd!

Paulo Teixeira
05 November 2019

PT
AGAIN, GREAT service.
I mainly purchase computer games and parcels are getting a bit more well protected. I really care about protection, because I hate to receive games with broken cases.
Thanks for your attention!
Keep the great service!
I mainly purchase computer games and parcels are getting a bit more well protected. I really care about protection, because I hate to receive games with broken cases.
Thanks for your attention!
Keep the great service!

Verified Customer
05 November 2019

VC
Expensive, but thrustworthy

Markus Moesl
05 November 2019

MM
Everything worked fine. Shortly after they recieved my goods, they sent me an update by mail that the goods arrived, were checked an that I can choose a forwarder and the service (i.e. Express).
OK, you have to pay for this service, but the costs are reasonable for handling my purchase in the UK.
If you have a seller who doesn`t ship to your country, it is an easy and comfortable way to get what you want.
OK, you have to pay for this service, but the costs are reasonable for handling my purchase in the UK.
If you have a seller who doesn`t ship to your country, it is an easy and comfortable way to get what you want.

Andreia
05 November 2019

A
Very fast service and super easy to set up. I will use it again.

Rakel Sigurðardóttir
05 November 2019

RS
The lowest shipping cost was still quite high.

Jenna Reimer
05 November 2019

JR
I have only had amazing experiences with forward2me!!! Such fast turn around and excellent customer support as well :-)

Tristan Guillemette
04 November 2019

TG
Nothing to complain about

Chris Enslin
04 November 2019

CE
This service works really well. They are very efficient. Quick shippers.
Very convenient to have a place to accumulate packages in the UK.
Very convenient to have a place to accumulate packages in the UK.

Lei Shan
04 November 2019

LS
I dont understand why the service was this much expensive. Besides, there was a duty for just 4 pair of shoes?

Hi Lei,Many thanks for taking the time to review our services however I'm really sorry to hear that you are unhappy with the price of shipping and the amount paid in import duties.The price of shipping is based on the amount of space a shipment takes up in transit, this is called the volumetric weight. The price of shipping would only be calculated on the actual weight of the goods if the actual weight is higher than the volumetric weight.I see that you are shipping footwear, these type of items are quite bulky therefore it is common that the volumetric weight is higher than the actual weight and therefore the cost of shipping is charged on the volumetric weight.With regards to the cost of import duty, unfortunately we have no control of the charges incurred for importing goods to another country, these fees are levied by local customs and charged according to local laws.I hope this helps explain the costs a little further for you however if you have any further questions please don't hesitate to get in touch with our Customer Service team at info@forward2me.com and they will be happy to answer any of your questions.Kind Regards,Tracy.

Verified Customer
04 November 2019

VC
Item arrived safely. Thank you!

Verified Customer
02 November 2019

VC
Very good. No problems

HI,Many thanks for letting us know that you are happy with the service and there are no issues.We hope to help you with shipping again soon.Kind Regards,Tracy.

Verified Customer
02 November 2019

VC
Thank you for your quick and courteous response. I am very happy that I arrived without damage. Since it is a reliable company, I would like to use it again.

Verified Customer
02 November 2019

VC
Had Some Problems at first but the Service Team was extremely helpful and I received my order very fast. :)

BL
01 November 2019

B
Flawlessly handed an important package I needed forwarded. Received the package and reshipped it to me within hours. A+ service.

Verified Customer
31 October 2019

VC
Excellent. They forwarded my package to me within several hours after they received it.
However they charged me 1-2 pounds extra than the estimation price made on their site, so it is room for improvement on the price estimation section.
Overall, I'll definitily recomment it.
However they charged me 1-2 pounds extra than the estimation price made on their site, so it is room for improvement on the price estimation section.
Overall, I'll definitily recomment it.

Anathalie Jean-Charles
31 October 2019

AJ
Bonne expérience!

Maureen Heartwood
30 October 2019

MH
Good customer service, fast shipping.

Rodrigo Torres
29 October 2019

RT
Everything ok, they answered quickly all my questions and helped me with some options in order to optimize the package size (and the cost). The item was fragil, but it arrived fast (from UK to USA) and with no issues.

Hiroshi Achiwa
29 October 2019

HA
thank you very much!

Verified Customer
29 October 2019

VC
Friendly, helpful and professional contact, reasonable rates, fast delivery - a perfect service!

Verified Customer
28 October 2019

VC
Status updates and delivery executed quickly and with out problems.
Multipile quotes for shipping was also great.
Multipile quotes for shipping was also great.

Nuno DIAS
28 October 2019

ND
Will recommend...good client communication

Hi,Many thanks for your recommendation, we're so pleased you have been happy with the communication with Customer Service.We look forward to your continued support.Kind Regards,Tracy.

Bjarni matthías
28 October 2019

BM
Great customer support, very quick and efficent.

Verified Customer
27 October 2019

VC
Overall, I was quite happy with forward2me's service. Initially, there was a challenge with trying to get the payment through, but after a couple of times, it worked and then got my product a few days later. Thanks, forward2me!

Lecat Sebastien
26 October 2019

LS
Très bon service... Perfect reshipping.

Verified Customer
26 October 2019

VC
The price is quite high. Shipping is fast.

Verified Customer
25 October 2019

VC
Promptness and quality service.

Mihee Koo
25 October 2019

MK
I ordered on Sunday, I received my parcel on Wednesday.
Can you believe it?
SO FAST!!!
Can you believe it?
SO FAST!!!

Verified Customer
25 October 2019

VC
Muito bom serviço e atendimento ao cliente, estão sempre disponíveis para arranjar a melhor solução.

Satoshi YAMASHITA
25 October 2019

SY
日本とイギリス時差があっても質問をメールしてもとても早く親切に返事してくださいます.(英語ですが)
DHLで輸送を頼むと2日間でとどきとても早いです.
月曜朝転送を頼めば,水曜日の夕方17時には東京の自宅に商品がとどいて本当に驚きました.
英語サイトですが使いやすくイギリスでの買い物によく使っています.
DHLで輸送を頼むと2日間でとどきとても早いです.
月曜朝転送を頼めば,水曜日の夕方17時には東京の自宅に商品がとどいて本当に驚きました.
英語サイトですが使いやすくイギリスでの買い物によく使っています.

Alexander Drangajov
25 October 2019

AD
Easy to use, sophisticated parcel management system.

Verified Customer
25 October 2019

VC
Exellent job. Very fast shipping. Would recommend any time.

Tony Casello
25 October 2019

TC
Worst service ever... refuse to refund shipping costs for dhl missing 2 day express shipping after handing it over to another delivery company I didn’t pay for. Filing a federal lawsuit.

Hi,Many thanks for providing us with feedback on the service you received from forward2me however we feel that this feedback is mainly aimed at the courier DHL rather than the service offered by forward2me.I have been in contact with you directly via email to rectify this situation and hope you are happy with the outcome and the service provided by forward2me.Kind Regards,Tracy.

Verified Customer
25 October 2019

VC
My package was broken and lost. F2M worked diligently to find the package and then reimbursed me for the contents and the shipping. It took a while, but I’m glad they fixed the issue. I will use this service again.

Verified Customer
25 October 2019

VC
Bad experience overall ?!
Awful packing to the point of negligence. It's better to keep the private ebay sellers packing than order from them for "aided safety". The only thing they care is how to find a reason to charge you for anything.
In the photo you can see a light which was stripped from all it's wrapping placed naked in the box. Please mention size in EU isn't an issue so they wouldn't have to remove original packing to reduce volumetric weight.
Never gonna use them again, thankfully other professionals in this area exist which cost less money.
Awful packing to the point of negligence. It's better to keep the private ebay sellers packing than order from them for "aided safety". The only thing they care is how to find a reason to charge you for anything.
In the photo you can see a light which was stripped from all it's wrapping placed naked in the box. Please mention size in EU isn't an issue so they wouldn't have to remove original packing to reduce volumetric weight.
Never gonna use them again, thankfully other professionals in this area exist which cost less money.

Hi,I'm sorry to hear that you are unhappy with the service we have offered you especially that you have used our services for some time now.We do pride ourselves on the service we offer and are disappointed that you feel you have not received the expected level of service from us on this occasion. We offer our combine and repack service to customers who are looking to receive multiple parcels to their forward2me address and repack them together for shipping to ensure that they are safe and secure for international shipping and they obtain the maximum value for shipping.Customers who use our combine and repack service are generally looking to reduce the overall size of their shipment to save on shipping costs therefore generally when a repack is completed excess packaging from the seller is removed and the goods are repacked in another box ensuring that the goods are cushioned and protected so they are safe and secure for international transit.I'm do apologise if this wasn't the case on this occasion however you have not mentioned in your review that any of the items have been damaged just that you were unhappy with the way they have been repacked.We would like to thank you for the support you have given us in the past and hope going forward you may consider using our services again in the future.Kind Regards,Tracy.

Michael Zammit Zammit
24 October 2019

MZZ
I honestly declare that so far the service is impeccable. My items had never been lost and the package is packed to be break proof.

HENRI
24 October 2019

H
Used this service to forward my yeezy trainer. Great service and good quality of shipment

Andrej Kramberger
24 October 2019

AK
Very fast and easy
とても使いやすい。
いつも利用しています