Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
AHMED ALNADHIRI
20 July 2020
DHL Express Worldwide
AA
excellent service, thanks
Verified Customer
20 July 2020
DHL Domestic Express
VC
Could not ship item and regular royal post had no issues posting as forward2me did not understand the part to be sent was not a shock absorber as they claimed.. and they refused to listen or check what it was. Really bad service and they need to be better trained in what something actually is.
Hi,
Many thanks for feedback however I'm sorry to hear that you have been unhappy with the service you received from forward2me.
I have checked the communication you had sent over regarding the item received to your forward2me address and unfortunately from the link you provided, I can see that due to the item being pressurised we were unable to ship the goods to your country.
Please be assured that we have a number of employees that are trained in the shipping of Dangerous goods and the agent you spoke to via email is very experienced in the identification of dangerous goods.
I'm sorry that you were not aware of this before shipping the item to your forward2me address.
Going forward if you would like to contact us before the purchase of these type of goods we can then verify if we are able to ship them to your country.
Kind Regards,
Tracy.
Many thanks for feedback however I'm sorry to hear that you have been unhappy with the service you received from forward2me.
I have checked the communication you had sent over regarding the item received to your forward2me address and unfortunately from the link you provided, I can see that due to the item being pressurised we were unable to ship the goods to your country.
Please be assured that we have a number of employees that are trained in the shipping of Dangerous goods and the agent you spoke to via email is very experienced in the identification of dangerous goods.
I'm sorry that you were not aware of this before shipping the item to your forward2me address.
Going forward if you would like to contact us before the purchase of these type of goods we can then verify if we are able to ship them to your country.
Kind Regards,
Tracy.
John Wardale
20 July 2020
DHL Express Worldwide
JW
Quick, efficient with great communications. Arrived on time as promised from the start. Wish all were as helpful.
Sheena Hodgson
20 July 2020
DHL Economy Select
SH
Excellent service. First time user and found a couple of problems but have to Clara from helpdesk was absolutely superb. Thnkyou
Joshua Clark
20 July 2020
DHL Express Worldwide
JC
Great but pricey
Hi,
Thanks so much for your feedback however I'm sorry to hear that you have found the cost of shipping via our service more than expected.
I see that when you shipped with us that you did not take advantage of our combine and repack service which may have reduced your package in size before shipping and therefore reduced the overall shipping cost.
Please don't hesitate to get in touch next time you ship if you feel the shipping fee is too high and we can check to see if there is anything we can do to help reduce this cost for you to ensure you obtain the maximum value for shipping?
I hope this helps and look forward to hearing from you so we can assist you going forward.
Kind Regards,
Tracy.
Thanks so much for your feedback however I'm sorry to hear that you have found the cost of shipping via our service more than expected.
I see that when you shipped with us that you did not take advantage of our combine and repack service which may have reduced your package in size before shipping and therefore reduced the overall shipping cost.
Please don't hesitate to get in touch next time you ship if you feel the shipping fee is too high and we can check to see if there is anything we can do to help reduce this cost for you to ensure you obtain the maximum value for shipping?
I hope this helps and look forward to hearing from you so we can assist you going forward.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
UPS Express Saver
VC
reliable shipping. item arrived at my destination.
Heikki Huupponen
20 July 2020
DPD Classic
HH
Excellent service!
Verified Customer
20 July 2020
DHL Express Worldwide
VC
This service was fantastic, my order was in two separate boxes, forward2me repackaged the items into one box also removing an item that couldn't be sent due to customs reasons (with my approval first), a great service.
Sumaiya Kartoredjo
20 July 2020
DHL Economy Select
SK
Hayley Ball really helped me fast and sufficiently during the process.
The shipping arrived in 2 days in the Netherlands. Great experience overall and I will contact them again in the future.
The shipping arrived in 2 days in the Netherlands. Great experience overall and I will contact them again in the future.
Verified Customer
20 July 2020
UPS Express Saver
VC
The services provided by forward2me are great and swift yet they are very expensive compared to other providers. This has made me switch to another provider and will no longer receive packages through forward2me.
Hi,
I'm sorry to hear that although we provided you great service due to the cost of shipping you have moved your business to another provider.
We do check our pricing on a regular basis and feel we offer a competitive rate for the type of service we offer.
I will contact you directly to see if there is anything we can do to make shipping via our services more cost effective for you and hopefully tempt you back to using our company for shipping.
Many thanks for your feedback and I will be in touch soon.
Kind Regards,
Tracy.
I'm sorry to hear that although we provided you great service due to the cost of shipping you have moved your business to another provider.
We do check our pricing on a regular basis and feel we offer a competitive rate for the type of service we offer.
I will contact you directly to see if there is anything we can do to make shipping via our services more cost effective for you and hopefully tempt you back to using our company for shipping.
Many thanks for your feedback and I will be in touch soon.
Kind Regards,
Tracy.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Fast and efficient service..
Darko Gazdek
20 July 2020
DHL Economy Select
DG
Best and reliable service for Parcels collecting inside UK and forward to domestic Location. Unfortunazely service from Germany is not so good becouse lack of more delivery options and hogher Prices.
Verified Customer
20 July 2020
TNT Economy Express
VC
Perfect as always! Clearly I recommend their service again and again.
Verified Customer
20 July 2020
DHL Economy Select
VC
They caused me lot of trouble with goods that were not dangerous but they thought dangerous
Hi,
Many thanks for your feedback.
I'm sorry to hear that you haven't received the expected level of service from forward2me on your latest shipment and there was a misunderstanding regarding the identification of your package. Due to recent growth within the business we have increased our staffing levels however it does take time to train new employees. The identification of dangerous goods comes with experience and although we are training our staff as quickly as possible human error does happen from time to time.
I hope that this experience will not put you off using our services again in the future.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you haven't received the expected level of service from forward2me on your latest shipment and there was a misunderstanding regarding the identification of your package. Due to recent growth within the business we have increased our staffing levels however it does take time to train new employees. The identification of dangerous goods comes with experience and although we are training our staff as quickly as possible human error does happen from time to time.
I hope that this experience will not put you off using our services again in the future.
Kind Regards,
Tracy.
phi phu
20 July 2020
DHL Express Worldwide
PP
they have good service of pickup and shipping all staff is very well trained only turkey warehouse it slow but anyhow its work so thats fine
Verified Customer
20 July 2020
DHL Economy Select
VC
Nice and easy
tahani alotaibi
20 July 2020
DHL Express Worldwide
TA
amazing services ..the best .. fast and trust ..
keep it up
and the amazing stuff
keep it up
and the amazing stuff
Dr K Dey
20 July 2020
DHL Express Worldwide
DKD
Chap called Chris provided timely and effective service. Overall, I am very happy with their service: quick logging of items received, speedy shipping and prompt reply to emails.
Verified Customer
20 July 2020
DHL Express Worldwide
VC
とても親切な対応をして頂き感謝しています。
今後も利用したいです。
今後も利用したいです。
Verified Customer
20 July 2020
DHL Economy Select
VC
Super Service und Kommunikation. Tolle Verpackung und Blitzversand. Das hat super geklappt. Bin begeistert von der Abwicklung.
Choy Foon Seng
20 July 2020
DHL Express Worldwide
CFS
Really fast and reliable. Good communication
Verified Customer
20 July 2020
DHL Express Worldwide
VC
Too expensive
Hi,
Many thanks for your feedback.
I'm sorry to hear that you found shipping your item more than expected.
Please contact our Customer Services at info@forward2me.com and our team will be happy to help you obtain the maximum value for shipping going forward.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you found shipping your item more than expected.
Please contact our Customer Services at info@forward2me.com and our team will be happy to help you obtain the maximum value for shipping going forward.
Kind Regards,
Tracy.
Yen Gee Tai
20 July 2020
DHL Express Worldwide
YGT
Supporting and prompt customer service. Solved my issue well.
David Aguilar
20 July 2020
DHL Express Worldwide
DA
I have not encountered any problems so far that hasnt been resolved and yes I would highly recommend them.
Richie Parrish
20 July 2020
DHL Economy Select
RP
amazing and very quick
Zsolt Gabor
20 July 2020
DHL Express Worldwide
ZG
Fast and cheep, cost was as estimated , shipping quick. I would recommend. I ordered laptop with battery so all was good.
Georgia Katsogridaki
20 July 2020
DHL Express Worldwide
GK
I KNOW EXACTLY WHERE MY PARCEL IS EVERY TIME.
Unverified Customer
04 June 2020
Unknown Shipment Details
It was a Pleasant experience doing business with Forward2me. My shipment was delivered within 3 working days , all the way from UK to South East Asia , Malaysia. It was my first time using their service and despite we are located at different ends of the world , the customer service team responded to my queries very promptly. I would like to convey my gratitude and appreciation to both Clara and Nica whom responded to my queries with utmost patience. Delivery: Timely Service: Responsive and efficient Price: Reasonable and market competitive
tanya de anda
03 June 2020
UPS Express Saver
TDA
everything went perfect! thank you
Verified Customer
21 May 2020
P2P TRAKPAK Worldwide
VC
This service has come in handy many times and is very fast/efficient, but sometimes the postage cost hurts. It's tough when you don't really know how much it'll cost until your package gets to them either (by which time you have no choice but to accept).
Hi,Many thanks for taking the time to review our services.I'm so pleased that you are overall happy with the service we provided you, although you would prefer if the cost was a little less.I see that you are based in Australia, shipping to your country has become more expensive in the last few months since the Australian Government has started to add Goods and Service tax to lower value imports, this of course has impacted on the final cost of shipping as we are now have to charge 10% on the total value of the goods shipped and on the service we provide.We do feel that for the actual shipping fee we offer value for money, shipping fees include the use of the address, the acceptance, processing, storing and dispatch of your goods including all export paperwork for shipping.We do provide a pricing page on our website if you wish to check the cost of shipping before your parcel arrives with us however we would need you to input the weight and dimensions of the parcel which I know is not always possible. Here is the link to our pricing page https://www.forward2me.com/pricing/I also see that you did not take advantage of our combine and repack service, shipping fees are based on the amount of space the parcel takes up in transit which is called the volumetric weight. We offer a combine and repack service where we reduce your package as much as possible for transit, this service is offered when the volumetric weight is higher than the actual weight and may be able to save on overall cost. This service may have helped reduce costs for you when shipping as the volumetric weight of your parcel was higher than the actual weight.I hope this information helps going forward however if you have any further questions regarding the above services and features please don't hesitate to get in touch with our Customer service team at info@forward2me.com and they will be happy to help guide you to choose the most cost effective services for shipping.Kind Regards,Tracy.
Antonio Z
14 May 2020
DPD Classic
AZ
Una gran bella sorpresa!
Hi,Thank you so much for the great review, I hope you don't mind I have translated your review below:-A great beautiful surprise!Although you are happy with the service I see you have only provided us with a 4*, if you have any suggestions how we can improve our service going forward so you can provide us with a 5* next time please feel free to email us at info@forward2me.com with your suggestions and we will be happy to take your comments on board.Kind Regards,Tracy.
Verified Customer
12 May 2020
DPD Classic
VC
The service worked great!
Yuji Yamamoto
12 May 2020
TNT Economy Express
YY
forward2meは英国から日本への郵送費が高い。アメリカのPlanet Expressは安価です。
Hi, Many thanks for your feedback.I'm sorry to hear that you are unhappy with the cost of shipping via our services, I see that you have compared our pricing with a company in the USA rather than in the UK, we feel that this isn't a fair comparison as shipping is from another country and you have not mentioned the kind of service they offer. We see that you received a bulky item however did not take advantage of our Combine and Repack service which may have helped reduce the size of the package and reduce your overall shipping fee. If you require any further details on this service please feel free to contact our Customer Service team at info@forward2me.com and they will be happy to explain the service further.Kind Regards,Tracy.
Verified Customer
12 May 2020
DPD Classic
VC
Už opakovane som využila službu s UK adresou. Nákup bez problémov. Žiadala som aj zabalenie viacerých balíkov do jedného - perfektne zabalené a rýchlo pripravený balík na odoslanie. Rýchle dodanie. Som veľmi spokojná!
Ditte Hessling Juhl
12 May 2020
DPD Classic
DHJ
Great experience from making the profile, ordering the delivery and receiving the package. No problems at all
Filios Sazeides
12 May 2020
TNT Economy Express
FS
Amazing and smooth experience...received my goods with so much ease ?
Philip Albert Goodenough
12 May 2020
TNT Economy Express
PAG
Everything went perfectly.
Zak
12 May 2020
TNT Express Non-Docs
Z
Package was forwarded without issue. Shipped using TNT, would recommend this service for sure!
sean o'connell
12 May 2020
TNT Express Non-Docs
SO
After promising to deliver to a PO Box, forward2me didn't, and I had to drive 2 hours to pick up my very small packet from a freight depot. When I queried this, the guy who replied, asked why I thought they deliver to PO Boxes - I had to copy the text from their own website and send it to him before he believed me. He passed it onto someone who said they would look into it, but of course I have heard nothing back from them....
The service did not work for me, and the service was **** when querying it. Not recommended.
The service did not work for me, and the service was **** when querying it. Not recommended.
Hi,Many thanks for taking the time to provide us with your feedback.I'm sorry to hear that you have experienced an issue with the delivery of your parcel, although many couriers do offer delivery to PO Box addresses they do require a street name for delivery which you didn't supply when shipping. I'm thinking that this was the reason that you were asked to collect your parcel rather than the courier providing delivery.Due to the current pandemic most couriers do have limitations for delivery and collection of goods with many service depots being closed, this may be the reason why you were asked to collect your goods some distance away from your home as maybe the nearest depot to you may be closed.I do believe my colleague is looking into the distance you needed to travel for collection with the courier however as you can imagine courier responses are limited at the moment with call centres being closed and staff working from home with limited resources.Please be assured that we will contact you once we have a response from the courier.I hope you understand we are in very difficult times at the moment and are doing our very best to ensure that our customers are serviced in a timely manner.Kind Regards,Tracy.
Verified Customer
23 April 2020
DHL Economy Select
VC
It was good, I had expected the items to have been bundled together, they all arrived together but in separate packages.
Matteo Ingenito
23 April 2020
UPS Express Saver
MI
Great service
Verified Customer
23 April 2020
DHL Express Worldwide
VC
Not a single problem with the experience! Items sent exactly as initially packaged. They also arrived very, very quickly. I was very surprised at the timely shipping.
MM
22 April 2020
DHL Express Worldwide
M
I’ve had 4 experiences and 3 of the 4 have been super great and fast. The only issue I had was the 1st time I sent something to the German address. Something happened and my package wasn’t accepted, so it was sent back to the company. The 2nd time was great, I just had to upload a bill with my address on it
Karl-Heinz Faisst
21 April 2020
DPD Classic
KF
Sorgfältige und sichere Umverpackung, blitzschneller Versand, alles zu fairen Preisen!!!
Noel Cheok
21 April 2020
P2P TRAKPAK Worldwide
NC
Prompt service, great shipping options and always easy to reach out and discuss your packaging and shipping requirements with Forward2Me team.
Jaime Rodríguez Martínez
20 April 2020
UPS Express Saver
JRM
Exlente servicio. Todo muy buen solo la pawuteria ups tardó en enco trar mi domicilio.
Verified Customer
20 April 2020
DHL Express Worldwide
VC
送料 手数料がもう少し安ければ嬉しいです。
対応は迅速でした。
対応は迅速でした。
Hi, Many thanks for taking the time to review our services.We are pleased that you are happy with the service however that you would be happier if the fees for shipping were lower.Our couriers base shipping fees on the amount of space they take up in transit which is called the volumetric weight. It is only when the actual weight of a parcel is higher than this volumetric weight that the courier calculates the charge for shipping on the actual weight.I see that although your package was light in weight it was quite large so the cost of shipping was calculated on the volumetric weight on this occasion. I'm afraid this is often the case with shipping footwear, we do offer a combine and repack service to help reduce the size of packages so our customers obtain the maximum value for shipping however due to footwear often being in shoe boxes, it isn't always possible to reduce the size of these packages to help save costs on shipping.I hope this helps explain how shipping costs are calculated however if you have any further questions please feel free to contact our Customer Services team at info@forward2me.com, on whatsapp or via chat from our website.Kind Regards,Tracy.
SHAOFENG Li
20 April 2020
DHL Express Worldwide
SL
Asked a few questions, answered quickly, and provided solutions
Karol Spacek
19 April 2020
DHL Economy Select
KS
invaluable, recommend it wherever I go
Thomas Higgins
18 April 2020
DHL Express Worldwide
TH
Great fast shipping love it