Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

Unverified Customer
30 June 2025

Works very well, used forward2me several times. Once had a change to a consolidation in Japan and Jaime helped me out promptly, all fine.

Unverified Customer
30 June 2025

Very satisfied with my experience with Forward2Me! 📦
Special thanks to Jamie & Nica for their kind and efficient assistance with the reshipment of my package.
The communication was professional and the support team was extremely responsive.
Despite some technical issues with the previous delivery, they made sure everything was handled smoothly.
Highly recommend Forward2Me to anyone looking for a reliable parcel forwarding service from the UK! 🙌
Special thanks to Jamie & Nica for their kind and efficient assistance with the reshipment of my package.
The communication was professional and the support team was extremely responsive.
Despite some technical issues with the previous delivery, they made sure everything was handled smoothly.
Highly recommend Forward2Me to anyone looking for a reliable parcel forwarding service from the UK! 🙌

wolfgang
29 June 2025

W
Packing is great. There is absolutely no danger for the content to get broken.

Mohammed Jagun
29 June 2025

MJ
It’s been a seamless experience delivering packages from the UK to the USA with forward2me. I’ve used their service on several occasions and will continue to do so in the future.

Many thanks for the 5 star review. 😊

Unverified Customer
29 June 2025

Great Service and Greater Support, Thanks "Julie"

Unverified Customer
28 June 2025

I am very happy with your service and the help I got from Nica in UK.😀

Unverified Customer
28 June 2025

I have been using Forward2me the warehouse on green lane West for over 1 year…maybe 2 years. I want to give a thank you to Kaye at Green Lane West warehouse for helping me.The custome support have always been helpfull when i conacted them.I can absolutely recommend the service. Thanks kaye🙏🏻

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️

Unverified Customer
28 June 2025

I have been using Forward2me the warehouse on green lane West for over 1 year…maybe 2 years. I want to give a thank you to Kaye at Green Lane West warehouse for helping me.The custome support have always been helpfull when i conacted them.I can absolutely recommend the service. Thanks kaye🙏🏻

Wolfgang Wild
28 June 2025

WW
perfect service, everything as expected and described

Many thanks for the 5 star review. 😊

Unverified Customer
28 June 2025

My help representative Honey was a real trooper. She was patient and very polite. She went above and beyond to answer all my questions. Forward2me have great help representatives that will get back to you and answer your questions. If I ever have to use a forwarding service again this will be my go to.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️

Unverified Customer
27 June 2025

Good experience ❤️🫶 with agent Joyce 👍👍i recommended it 😉 👌👌

Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️

Unverified Customer
27 June 2025

I recently had the pleasure of working with Tracy from the Forward2Me support team, and I couldn’t be more impressed. From our very first interaction, Tracy was attentive, professional, and genuinely committed to resolving my concerns. They listened patiently to every detail of my issue, provided clear and timely updates, and went the extra mile to ensure that my shipment was processed without any further hiccups. Tracy’s expertise, friendly demeanour, and proactive communication turned a stressful situation into a seamless experience. I highly recommend Tracy to anyone seeking top-notch support—Tracy truly embodies the best of Forward2Me’s customer service!

Thank you so much for your kind words we’re absolutely delighted to hear about your positive experience with Tracy!

Unverified Customer
26 June 2025

professional and friendly company

Many thanks for the 5 star review. 😊

Unverified Customer
26 June 2025

Julie helped me with an issue I had with a parcel in the Germany Warehouse. She returned my call promptly and handled my issue professionally. I was very grateful to speak to an actual customer service representative. I have been a longtime customer with forward2me and am happy to recommend this service.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️

Unverified Customer
25 June 2025

I would like to leave a special thank you to Nica from Forward2me who attended me with great promptness and professionalism. Even though I am from Brazil and having difficulties with the language.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Lonny
25 June 2025

L
It got here super fast, nearly packed in one box like i asked. The affordable shipping costs and everything being labeled so i knew what to do was super helpful and they reply to questions quickly too!

Many thanks for the 5 star review. 😊

常瑞 李
25 June 2025

��
REALLY FAST

Many thanks for the 5 star review. 😊

Unverified Customer
24 June 2025

There was an issue with the delivery company thinking that perhaps my item possibly contained restricted/dangerous materials, which it did not, but Nica from Forward2me Japan, guided me through the process of verifying that my package was fine to ship internationally (from Japan to UK) and I received my package in 2 days after clarification.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Unverified Customer
24 June 2025

Customer support help from "HONEY" from the UK warehouse was amazing, the missing item was resolved within 2-3 days. She asked for some information, which I provided, then she was able to locate the missing item in the following day.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️

Joseph Tella
24 June 2025

JT
Excellent customer service, superb packaging. Quick shipping

Many thanks for the 5 star review. 😊

Unverified Customer
23 June 2025

Miaco was really kindly and safe. The customer service is always there to help you! Isn’t first time getting the service ! Love it, I recommend!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️

Alejandro Arosemena
23 June 2025

AA
don't answer the telephone, don't answer email
does not help at all
does not help at all

We are currently working through a significant backlog, and while we understand your frustration, we believe your concern has already been addressed in our previous response.
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,

Unverified Customer
22 June 2025

This shipping platform is really very convenient, the team will answer all your questions without any problem. Special mention to Nika (Preston), who helped me and answered my questions.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Unverified Customer
21 June 2025

Wonderful and easy-to-use method to have some must-have items sent your way from the UK which you normally wouldn't be able to purchase. Great customer assistance. Nica from the Preston warehouse was very friendly and thorough when I thought I needed help.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Unverified Customer
21 June 2025

The business idea is to encourage the disposal of items in the warehouse due to high shipping costs, and handling processes, or to find a reason to seize them by closing your account.
3 x Merrell tees worth $90
3 x Merrell tees worth $90

We want to clarify that we do not encourage or promote the disposal of customer items. Our goal is always to provide a reliable and transparent service, and we only consider disposal in cases where we are unable to proceed due to unpaid fees, prohibited items, or when specifically instructed by the customer.
In this case, regarding the 3 Merrell tees valued at $90, we will investigate the matter internally and follow up with you shortly. Please rest assured that we will not take any action without thoroughly reviewing the situation and ensuring you are informed.
Thank you for your patience, and we will be in touch soon with an update.
Kind regards,
In this case, regarding the 3 Merrell tees valued at $90, we will investigate the matter internally and follow up with you shortly. Please rest assured that we will not take any action without thoroughly reviewing the situation and ensuring you are informed.
Thank you for your patience, and we will be in touch soon with an update.
Kind regards,

Unverified Customer
21 June 2025

After doing so much research on different forwarding companies I came across Forward2Me, due to the complexity of my order and value I required a more personalized experience with the shipping provider. Luckily for me I had Honey assigned to me from the USA warehouse. From start to finish Honey kept me informed, made sure my items were all as described and made everything very simple. I am glad that I've used this service and will continue to do so in the future! thank you very much for your fantastic service.

Thank you so much for your thoughtful message and for taking the time to share your experience with Forward2Me.
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team

Unverified Customer
20 June 2025

Tipical crime fraudent company! Beware!
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only

Thank you for your feedback.
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team

Unverified Customer
20 June 2025

WAS SENT LETTER ON 6-2-25 RE; REFUND OF ITEMS SENT TO USA OFFICE IN DEL
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!

Hi John,
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team

Jose Vega
19 June 2025

JV
Forward2Me has been consistently reliable and professional. Their packaging is secure, the process is smooth, and communication is clear. I appreciate the efficiency and peace of mind they provide when shipping internationally. Highly recommended!

Thank you so much for your kind words and for taking the time to share your experience!
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team

Unverified Customer
19 June 2025

Je suis complètement déçue de ce transporteur fuyez quand il s’agit de demander des avis positifs ils sont réactifs tout de suite en revanche quand on leur demande une chose car non seulement c’est eux qui commettre l’erreur par leur manque de professionnalisme !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!

We're very sorry to hear about your recent experience and truly understand how upsetting and stressful this situation must have been especially with a time-sensitive and medical shipment.
Please know that we take these matters seriously, and we absolutely do not take your frustration lightly. We sincerely regret any delays in response and the impression that your concerns weren’t handled with the urgency they deserved.
To help us properly investigate and assist you, could you kindly send us an email with the full details of your shipment and any relevant documents or tracking information? This will allow us to look into the matter immediately and follow up with DHL where needed.
We’re committed to resolving this and ensuring you're properly supported.
Customer Satisfaction Team
Please know that we take these matters seriously, and we absolutely do not take your frustration lightly. We sincerely regret any delays in response and the impression that your concerns weren’t handled with the urgency they deserved.
To help us properly investigate and assist you, could you kindly send us an email with the full details of your shipment and any relevant documents or tracking information? This will allow us to look into the matter immediately and follow up with DHL where needed.
We’re committed to resolving this and ensuring you're properly supported.
Customer Satisfaction Team

Julie Farrant
19 June 2025

JF
All fine
Goods arrived in good order
Goods arrived in good order

Thanks for the feedback. I'm glad the goods arrived in good order. :)

Unverified Customer
18 June 2025

Aimee from UK warehouse helped me twice to arrange the shipping that wasn't automatically offered in the drop-down menu.

Many thanks for the 5 star review. 😊

Unverified Customer
18 June 2025

Je recommande Super expérience, je repasserai par eux c’est sûr service client à l’écoute pour répondre à Toutes nos questions

Many thanks for the 5 star review. 😊

Andreea Cotoara
18 June 2025

AC
Excellent!

Many thanks for the 5 star review. 😊

VB
17 June 2025

V
Great solution to buying the gift that I needed. Simple and easy transactions! Will use again!

Many thanks for the 5 star review. 😊

Unverified Customer
17 June 2025

Stay away from this company. This is a scam. They are closing me out of my account with no reason. After passports, banking documents, invoices submitted they still playing games. The Preston police department has been notified, and a report was made. Scammers! Stay away!

Thanks for the feedback.
We are a legitimate, UK-registered company that takes compliance and customer security very seriously. We have a strict responsibility to verify all documentation in accordance with international shipping regulations and anti-fraud measures.
Following a careful internal review, we regret to inform you that the documentation provided raised significant concerns. Based on our assessment, the information submitted could not be verified and appears to be invalid.
We strongly reject any claims of wrongdoing or fraud on our part. These accusations are entirely false and damaging. Please understand that this action has been taken to protect our business and customers from any potential fraudulent activity.
Sincerely,
We are a legitimate, UK-registered company that takes compliance and customer security very seriously. We have a strict responsibility to verify all documentation in accordance with international shipping regulations and anti-fraud measures.
Following a careful internal review, we regret to inform you that the documentation provided raised significant concerns. Based on our assessment, the information submitted could not be verified and appears to be invalid.
We strongly reject any claims of wrongdoing or fraud on our part. These accusations are entirely false and damaging. Please understand that this action has been taken to protect our business and customers from any potential fraudulent activity.
Sincerely,

G Miller
17 June 2025

GM
Fast and predictable! Thanks

Many thanks for the 5 star review. 😊

taro yamashita
17 June 2025

TY
信用できる会社です
また、お願いしたいと思います!
また、お願いしたいと思います!

Many thanks for the 5 star review. 😊

Adel A
16 June 2025

AA
Horribly expensive service

Thank you for your feedback.
We're sorry to hear about your experience and would like to better understand your concerns regarding the cost. To help us look into this further, we kindly ask that you email our Customer Satisfaction Team. They’ll be happy to review the details and assist you directly.
We appreciate your time and hope to resolve this matter to your satisfaction.
Kind regards,
We're sorry to hear about your experience and would like to better understand your concerns regarding the cost. To help us look into this further, we kindly ask that you email our Customer Satisfaction Team. They’ll be happy to review the details and assist you directly.
We appreciate your time and hope to resolve this matter to your satisfaction.
Kind regards,

Christine L., Hannover
15 June 2025

CLH
Forward2me ist hervorragend strukturiert. Die Bedienung der Webseite und der dortigen Kundenadresse ist gut nachvollziehbar und mit einer automatischen Übersetzung versehen. Und das Beste ist: Wann immer man ein Problem oder eine Frage hat, kann man sich per E-Mail, WhatsApp oder über die Webseite mit forward2me in Verbindung setzen und bekommt binnen kürzester Zeit von echten Menschen (!) freundliche und kompetente Unterstützung. Der Service ist uneingeschränkt zu empfehlen.

Thanks for the 5 star review :)

Unverified Customer
15 June 2025

Kaye provided efficient, detailed support with very fast replies and is making my first use of this service very satisfying and useful. The warehouse associated with my support request is:
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️

Unverified Customer
14 June 2025

Un suivi de qualité. Un site qui permet de suivre les étapes en direct et des contacts par mail ou whatsapp très rapides. Je suis ravie et rassurée. Je remercie NICA pour les informations détaillées. Je recommande les yeux fermés !

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

HuskyCat
14 June 2025

H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.

Many thanks for the 5 star review. 😊

Angela Kelly
14 June 2025

AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!

Many thanks for the 5 star review. 😊

Unverified Customer
13 June 2025

My dietary supplement arrived opened. The safety seal was removed and the power spilled out inside the repacked package.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.

Thank you for your feedback, and we're very sorry to hear about the condition in which your supplement arrived.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.

Unverified Customer
13 June 2025

Once again, Julie and the team at Forward2Me have truly gone above and beyond with their outstanding service and support. Their commitment to excellence keeps impressing me, and the service just gets better every time. That’s exactly why I continue to use them again and again.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️

Unverified Customer
12 June 2025

AIMEE ASSISTED ME AS USUAL WITH CARE AND DEDICATION IN HANDLING ISSUES WITH MY PACKAGES.
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO

Thanks for the 5 star review.

Unverified Customer
12 June 2025

never use this service! never!
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
you blocked it
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
you blocked it

Thank you for the feedback.
Following an internal review and based on the evidence gathered, we have identified activity on your account that violates our terms of service and is considered fraudulent.
As a result, we regret to inform you that your account was closed effective immediately.
We take fraud very seriously to protect the integrity of our platform and the safety of all our customers. If you believe this action has been taken in error, you may contact our Customer Satisfaction Team with any relevant documentation or clarification.
Best regards,
Following an internal review and based on the evidence gathered, we have identified activity on your account that violates our terms of service and is considered fraudulent.
As a result, we regret to inform you that your account was closed effective immediately.
We take fraud very seriously to protect the integrity of our platform and the safety of all our customers. If you believe this action has been taken in error, you may contact our Customer Satisfaction Team with any relevant documentation or clarification.
Best regards,

Matthias
12 June 2025

M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.

Thank you for the great feedback! We're glad to hear the delivery was quick and everything arrived safely. Happy to hear the free 30-day storage was useful. :)

Unverified Customer
12 June 2025

I recently had some trouble navigating the forward2me website, but the customer support was absolutely outstanding. Kaye responded to my issue quickly and clearly, using helpful screenshots to guide me step by step. The problem was resolved in no time. Excellent service – fast, friendly, and effective! Highly recommended.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️