Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
11 December 2024
Unknown Shipment Details
Customer service is amazing. Made a purchase with them after checking it was okay and now just awaiting arrival. Communication from them is really good
Many thanks for the 5 star review. 😊
Sophia Moisiadis
10 December 2024
DHL Express Worldwide
SM
Great service
Many thanks for the 5 star review. 😊
Malaysia
10 December 2024
FedEx Connect Plus
M
More expensive than shipping direct from retailer. Limited shipping options. Good concept but not a time or money saver.
Hi Malaysia,
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Thank you for your feedback.
At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.
Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.
Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.
Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.
For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)
I hope this information proves helpful.
Best regards,
Customer Satisfaction Team
Forward2me
Unverified Customer
09 December 2024
Unknown Shipment Details
I've been using formard2me for a long time. I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great.
Also, it's worth mentioning that I'm very satisfied with the customer service.
Also, it's worth mentioning that I'm very satisfied with the customer service.
Many thanks for the 5 star review. 😊
Unverified Customer
09 December 2024
Unknown Shipment Details
Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
09 December 2024
Unknown Shipment Details
Windy from UK customer support responded promptly & was really helpful & thorough in dealing with my query. Great service!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
08 December 2024
Unknown Shipment Details
I had a pracel sent to this company German warehouse with DHL. Unfortunately even though corrctly adressed it was not delivered and ended up at the local post office awaiting collection. At first Forward2me did not want to get involved. Eventually i got though to REGILYN and EWA who were awesome and arranged to get the parcel collected and ensured the rest of the process went smoothly and kept me informed of progress. These two provided Customer service at it's best!
The service to provide photos of the items was well worth the money for me - images were clear and i coudl see exactly the condition of items and what had been sent. The items were repacked and wrapped well.
One thing which needs sorting is: the adress of the German warehouse on the website has the wrong 3 word location. planner.dilates.skinning, the 3 words given, gives a dometic residence on a street with a similar name.
The service to provide photos of the items was well worth the money for me - images were clear and i coudl see exactly the condition of items and what had been sent. The items were repacked and wrapped well.
One thing which needs sorting is: the adress of the German warehouse on the website has the wrong 3 word location. planner.dilates.skinning, the 3 words given, gives a dometic residence on a street with a similar name.
Ran Achituv
07 December 2024
UPS Express Saver
RA
streamlined service you can count on
Many thanks for the 5 star review. 😊
Jae
07 December 2024
FedEx International Economy
J
Forward2me makes every transaction run smoothly. Prices are on the expensive side to be very honest but I’ve never had an issue so far
Many thanks for the 5 star review. 😊
Gurminder
07 December 2024
FedEx International Economy
G
Fast shipping
Many thanks for the 5 star review. 😊
Unverified Customer
06 December 2024
Unknown Shipment Details
I’m very disappointed with Forward2Me. I used their service to forward a package via UPS, expecting professional handling and timely delivery. Unfortunately, the experience has been a complete letdown.
I ordered products through Forward2Me on Monday. However, the package has been stuck in transit, and the delivery date is now "unknown." Meanwhile, I ordered the same products directly from China on Wednesday, and they arrived in Poland today (Friday).
To make matters worse, UPS customs requested additional details that were already included in the invoice provided by Forward2Me. Despite this, Forward2Me offered no support or assistance to resolve the issue.
Attempts to contact Forward2Me have been equally frustrating—no one answers the phone, and chat support responses take hours. For a paid service, this lack of communication and customer care is simply unacceptable.
This experience shows a lack of organization and responsibility on Forward2Me's part. I cannot recommend their service and will reconsider using them in the future unless significant improvements are made.
I ordered products through Forward2Me on Monday. However, the package has been stuck in transit, and the delivery date is now "unknown." Meanwhile, I ordered the same products directly from China on Wednesday, and they arrived in Poland today (Friday).
To make matters worse, UPS customs requested additional details that were already included in the invoice provided by Forward2Me. Despite this, Forward2Me offered no support or assistance to resolve the issue.
Attempts to contact Forward2Me have been equally frustrating—no one answers the phone, and chat support responses take hours. For a paid service, this lack of communication and customer care is simply unacceptable.
This experience shows a lack of organization and responsibility on Forward2Me's part. I cannot recommend their service and will reconsider using them in the future unless significant improvements are made.
Thank you for sharing your feedback, and I deeply apologize for the frustration and inconvenience you've experienced with our service.
I want to assure you that we take your concerns seriously, and we will personally looking into the situation to understand what went wrong. I understand that the delay in your shipment and the issues with UPS customs are particularly frustrating, especially when you had an alternative order arrive so much faster. Rest assured, we are committed to resolving these issues as quickly as possible.
Regarding the customs query, I apologize for the lack of support you received. Our team is currently working to follow up with UPS to ensure that the necessary details are provided promptly. I will escalate this issue to ensure better communication and faster resolution.
I also understand the difficulty with our contact channels. I sincerely apologize for the delays you’ve encountered with both phone and chat support. We are currently experiencing a high volume of requests, which has unfortunately affected our response times.
Please allow me some time to investigate the details of your shipment, and I will provide an update on the status shortly. I appreciate your patience as we work to resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and I hope we can regain your trust with a more positive experience moving forward.
Best regards,
Forward2Me Customer Support Team
I want to assure you that we take your concerns seriously, and we will personally looking into the situation to understand what went wrong. I understand that the delay in your shipment and the issues with UPS customs are particularly frustrating, especially when you had an alternative order arrive so much faster. Rest assured, we are committed to resolving these issues as quickly as possible.
Regarding the customs query, I apologize for the lack of support you received. Our team is currently working to follow up with UPS to ensure that the necessary details are provided promptly. I will escalate this issue to ensure better communication and faster resolution.
I also understand the difficulty with our contact channels. I sincerely apologize for the delays you’ve encountered with both phone and chat support. We are currently experiencing a high volume of requests, which has unfortunately affected our response times.
Please allow me some time to investigate the details of your shipment, and I will provide an update on the status shortly. I appreciate your patience as we work to resolve this issue to your satisfaction.
Thank you for bringing this to our attention, and I hope we can regain your trust with a more positive experience moving forward.
Best regards,
Forward2Me Customer Support Team
Jan
05 December 2024
FedEx International Economy
J
everything was flawless
ayse h.
04 December 2024
DHL Express Worldwide
AH
I used the US warehouse for the first time and bought shampoo and conditioner. They insisted that because there is a miniscule amount of alcohol in the formulas (alcohol is about the 40th item on the ingredients list available on the sellers website, the link of which I provided), the package is classified as a dangerous good, and must be shipped accordingly, in other words super expensively (USD 200!!)... I left a complaint, they replied offering help, but it took more than a month for them to get back to me, even after my reminders, saying that the seller did not return to them to confirm..
Thank you for your feedback.
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
I’m pleased to inform you that the issue has been resolved internally, and we’re glad to hear that you are satisfied with the resolution provided.
Best Regards,
Customer Support Team
Forward2Me
Unverified Customer
04 December 2024
Unknown Shipment Details
Windy and crew from forward2me UK did a great job!!!!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
Unverified Customer
04 December 2024
Unknown Shipment Details
Joyce was amazing in helping me navigate through international shipping!!! Will definitely use again!!!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
04 December 2024
Unknown Shipment Details
Changed review, this rating is "ONLY" for how they resolved my issue. Beyond that though, i won't be a returning customer unfortunately.
I cannot say I recommend greatly, it is a legit company but it has its pros and cons ,as response time varies and I was one of those who wasn't communicated well, unfortunately i had to resort to angry actions to get responded in a timely manner.
but do your research! Read positive and negative reviews!
Shipping rates are high, my original cost was 102$ or so for a box of 3 plushies, I have to repackage (there is a repackage fee, not sure if this varies depending on the size of box) and only lowered to $80 something, they charge by dimensions and I think below a certain amount of Kg, so you won't know how much for shipping until your package gets there. My package is 32×32×32 and 1.38kg , costing somewhere at $80+.
So If you don't know your box dimensions, the quote is truly JUST an "estimate"
☆I had to ☆Price match☆ to get it to 38$(so do your searching cause this will save you alot of money and they honor this system)
- I still think customer service should be a tag quicker due to these factors, you have 7 days free return to retail, and 30 days free held in there warehouse, So the process of payment, any concerns and changes of said packages should be communicated in a timely manner.
-Also please reach out to them before hand and make sure they can send to where you reside, I wasn't aware they couldn't ship to PR, and this slowed things.
-Don't be afraid to ask for updates, and be vocal! This can be scary for new customers, as I never tried this before and I genuinely had times thinking i wasn't gonna get my package.
I cannot say I recommend greatly, it is a legit company but it has its pros and cons ,as response time varies and I was one of those who wasn't communicated well, unfortunately i had to resort to angry actions to get responded in a timely manner.
but do your research! Read positive and negative reviews!
Shipping rates are high, my original cost was 102$ or so for a box of 3 plushies, I have to repackage (there is a repackage fee, not sure if this varies depending on the size of box) and only lowered to $80 something, they charge by dimensions and I think below a certain amount of Kg, so you won't know how much for shipping until your package gets there. My package is 32×32×32 and 1.38kg , costing somewhere at $80+.
So If you don't know your box dimensions, the quote is truly JUST an "estimate"
☆I had to ☆Price match☆ to get it to 38$(so do your searching cause this will save you alot of money and they honor this system)
- I still think customer service should be a tag quicker due to these factors, you have 7 days free return to retail, and 30 days free held in there warehouse, So the process of payment, any concerns and changes of said packages should be communicated in a timely manner.
-Also please reach out to them before hand and make sure they can send to where you reside, I wasn't aware they couldn't ship to PR, and this slowed things.
-Don't be afraid to ask for updates, and be vocal! This can be scary for new customers, as I never tried this before and I genuinely had times thinking i wasn't gonna get my package.
Thank you for taking the time to share your detailed feedback and experience with us. We truly value your insights, as they help us improve our services.
We are glad to hear that our team reached out to address your concerns and is working to resolve your issue. Ensuring that your package arrives safely is our priority, and we appreciate your patience in the meantime.
Many thanks,
We are glad to hear that our team reached out to address your concerns and is working to resolve your issue. Ensuring that your package arrives safely is our priority, and we appreciate your patience in the meantime.
Many thanks,
Unverified Customer
04 December 2024
Unknown Shipment Details
Honey from Team USA managed to sort an issue I had with an unidentified package. She advised me what I needed to do and the matter was resolved swiftly. I was very satisfied with her service and professional feedback
Thank you for sharing your positive experience with Honey from Team USA! We’re happy to hear that she was able to resolve the issue with your package efficiently and provide you with clear guidance. We truly appreciate your kind words about her professionalism and service. We’ll be sure to pass on your feedback to Honey as well! If you need any further assistance, please don’t hesitate to reach out.
Daniela
04 December 2024
UPS Express Saver
D
Great customer service and communication!
Speedy delivery of goods from Germany.
Can only recommend!!!
Speedy delivery of goods from Germany.
Can only recommend!!!
Albert
04 December 2024
FedEx Connect Plus
A
I am verry happy with this company.
They work so good and wel.
Every thing is alright.
I have truts for them
They work so good and wel.
Every thing is alright.
I have truts for them
Sameer Zahrallyali
04 December 2024
FedEx International Priority
SZ
Professional management of parcels. Excellent customer care. Quick services and good prices.
Shaqer
03 December 2024
FedEx Connect Plus
S
Shipping service was very good and fast. And expensive too.
Thank you for sharing your thoughts with us! We're delighted to hear that you were pleased with our shipping service and its speed.
The cost of shipping is determined based on several factors:
Weight: Both the actual weight (1.98 kg) and the volumetric weight (6.09 kg) are considered. The carrier charges based on the higher of the two, which in this case is the volumetric weight.
Dimensions: The package's dimensions (35 cm x 30 cm x 29 cm) are used to calculate the volumetric weight.
Since 6.09 kg is greater than the actual weight (1.98 kg), FedEx charges for 6.09 kg.
When compared to many other forwarding companies, our rates are often more affordable, as we aim to provide high-quality service at a reasonable price. We believe our customers receive excellent value for the level of service we deliver.
Should you have any questions or need assistance with your next shipment, please don’t hesitate to reach out.
Thank you for choosing us, and we hope to serve you again soon!
Customer Satisfaction Team
The cost of shipping is determined based on several factors:
Weight: Both the actual weight (1.98 kg) and the volumetric weight (6.09 kg) are considered. The carrier charges based on the higher of the two, which in this case is the volumetric weight.
Dimensions: The package's dimensions (35 cm x 30 cm x 29 cm) are used to calculate the volumetric weight.
Since 6.09 kg is greater than the actual weight (1.98 kg), FedEx charges for 6.09 kg.
When compared to many other forwarding companies, our rates are often more affordable, as we aim to provide high-quality service at a reasonable price. We believe our customers receive excellent value for the level of service we deliver.
Should you have any questions or need assistance with your next shipment, please don’t hesitate to reach out.
Thank you for choosing us, and we hope to serve you again soon!
Customer Satisfaction Team
Unverified Customer
03 December 2024
Unknown Shipment Details
Ich habe etwas in UK bestellt, als Voranschlag habe ich für die weitersendung 20£ bekommen, nach Empfang des Pakets sind 70£ nach DE.
Ich habe eine Etikett für die Rücksendung hochgeladen und dann haben die es schnell zurück gesendet.
Als Geschäftsmodell ist das ganze schön organisiert und die geben sich die Mühe um die Sachen korrekt zu erledigen.
Nächstes Mal wird besser, danke Joyce.
Ich habe eine Etikett für die Rücksendung hochgeladen und dann haben die es schnell zurück gesendet.
Als Geschäftsmodell ist das ganze schön organisiert und die geben sich die Mühe um die Sachen korrekt zu erledigen.
Nächstes Mal wird besser, danke Joyce.
Many thanks for the 4 star review. 😊
Unverified Customer
03 December 2024
Unknown Shipment Details
Great experience!
The shipping had follow-up from Japan all the way down to my door in Brazil from support of Nica!
The shipping had follow-up from Japan all the way down to my door in Brazil from support of Nica!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Sophie Orlow Andersen
03 December 2024
DHL Express Worldwide
SOA
wow! very good service. Help desk helped me after a few minutes and very fast Delivery. I'm very happy
Many thanks for the 5 star review. 😊
Tamara Gillespie
03 December 2024
DHL Express Worldwide
TG
Easy to work with and orchestrated my U.S. delivery smoothly.
Many thanks for the 5 star review. 😊
Jasna Karanovic
02 December 2024
UPS Worldwide Expedited
JK
My first choice in business. Thank yoi guys
Many thanks for the 5 star review. 😊
Unverified Customer
02 December 2024
Unknown Shipment Details
Joyce and the team at the Wilmington warehouse were amazing! Great support, fast processing, and my package arrived in perfect condition. Highly recommend forward2me for reliable service. Thanks, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
02 December 2024
Unknown Shipment Details
Warehouse in Germany
Thanks to JOYCE's courteous and detailed support, I felt at ease!
Thanks to JOYCE's courteous and detailed support, I felt at ease!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Jess
01 December 2024
UPS Standard Single
J
Es hat alles reibungslos funktioniert.
Ich kann es nur weiterempfehlen. Ich habe etwas in UK bestellt, Zoll & Versand kann man über UPS vorher bezahlen, was natürlich sehr angenehm ist, da ich persönlich meistens kein Bargeld Zuhause habe. Bis zu 30 Tage kann man kostenlos lagern und Bestellungen sammeln. Der Versand selbst hat nur 3 Tage von Forward zu mir gedauert.
Ich kann es nur weiterempfehlen. Ich habe etwas in UK bestellt, Zoll & Versand kann man über UPS vorher bezahlen, was natürlich sehr angenehm ist, da ich persönlich meistens kein Bargeld Zuhause habe. Bis zu 30 Tage kann man kostenlos lagern und Bestellungen sammeln. Der Versand selbst hat nur 3 Tage von Forward zu mir gedauert.
Many thanks for the 5 star review. 😊
Giovanni
01 December 2024
FedEx Connect Plus
G
I must admit that I was a bit concerned using this service, given some of the negative reviews I read. However, after my own personal experience I can confidently say that this was the most seamless, smooth, and reliable forwarding service I have used! I received ample communication regarding my parcel and was given a few carrier options when it came down to forwarding to the United States. My items from the UK arrived undamaged and within a week of ordering from the original manufacturer! I’ll definitely be using Forward2me in the future when ordering from London.
Many thanks for the 5 star review. 😊
Matthias Thoma
30 November 2024
FedEx Connect Plus
MT
Everything was good. Fast and correct communication.
Many thanks for the 5 star review. 😊
Unverified Customer
29 November 2024
Unknown Shipment Details
Excellent customer service and communication. I have great experience with Joyce, Jane, and Nica.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jane, Nica and Joyce.❤️
Unverified Customer
29 November 2024
Unknown Shipment Details
普段使っている転送会社では一番高くても送料70ドル以上請求されたことはありませんでしたが、こちらの会社ではrepackingrequiredばかりで、156ポンドもかかりました。日本円換算で3倍近くの送料がかかりました。恐ろしいです。2度と利用しません。
12月6日追記
お返事いただいた内容について返信です。
repackingが必要だったということですが、
問題なのはほとんどrepackingなんてほとんどされていませんでした。
repackingの費用として60￡支払いましたが、20個の荷物のうち開封されてコンパクトに梱包しなおされていたのは5品のみでした。到着時の写真も撮影してあります。
以前使っていた会社に戻ります。いい勉強になりました。
12月6日追記
お返事いただいた内容について返信です。
repackingが必要だったということですが、
問題なのはほとんどrepackingなんてほとんどされていませんでした。
repackingの費用として60￡支払いましたが、20個の荷物のうち開封されてコンパクトに梱包しなおされていたのは5品のみでした。到着時の写真も撮影してあります。
以前使っていた会社に戻ります。いい勉強になりました。
We appreciate your feedback.
Based on the provided details, your shipment included 51 individual items, primarily toys and accessories, totaling £87 in value and weighing 3.77 kg with a volumetric weight of 10.80 kg.
The repacking was necessary to secure your items and ensure compliance with courier requirements, particularly due to the large number of toys and varying dimensions.
Our team is trained to handle all types of goods with care. Whether it’s a collection of small toys or larger items, we ensure that everything is packed securely, following the best practices for international shipping to minimize the risk of damage or loss.
Every item we ship is treated individually. If necessary, we will break down large shipments or use custom packaging to ensure that each product is securely packed to its specific requirements.
Unlike many other services, we are transparent with our pricing. We provide clear cost breakdowns, so there are no surprises at checkout. Shipping costs are calculated based on actual weight and volumetric weight, ensuring you only pay for what you ship.
Our long-standing commitment to customer satisfaction is built on trust, and we know that trust is earned through safe and reliable service. We would rather take a little extra time and care to protect your items than risk an unpleasant experience.
Kind regards,
Customer Experience Team
Based on the provided details, your shipment included 51 individual items, primarily toys and accessories, totaling £87 in value and weighing 3.77 kg with a volumetric weight of 10.80 kg.
The repacking was necessary to secure your items and ensure compliance with courier requirements, particularly due to the large number of toys and varying dimensions.
Our team is trained to handle all types of goods with care. Whether it’s a collection of small toys or larger items, we ensure that everything is packed securely, following the best practices for international shipping to minimize the risk of damage or loss.
Every item we ship is treated individually. If necessary, we will break down large shipments or use custom packaging to ensure that each product is securely packed to its specific requirements.
Unlike many other services, we are transparent with our pricing. We provide clear cost breakdowns, so there are no surprises at checkout. Shipping costs are calculated based on actual weight and volumetric weight, ensuring you only pay for what you ship.
Our long-standing commitment to customer satisfaction is built on trust, and we know that trust is earned through safe and reliable service. We would rather take a little extra time and care to protect your items than risk an unpleasant experience.
Kind regards,
Customer Experience Team
Ewa
29 November 2024
UPS Express Saver
E
The best shipping company ever ! Premium quality of the service. They handle each package with care, customer service is outstanding ! They're very quick developing tech business. I've been with them for almost 4 years and they have made many positive changes on their website. Thanks guys for your awesome work
Many thanks for the 5 star review. 😊
Unverified Customer
28 November 2024
Unknown Shipment Details
Very helpful and quick to respond!
Many thanks for the 5 star review. 😊
Unverified Customer
28 November 2024
Unknown Shipment Details
It's a great service from Forward2me. My Apple Macbook pro reached my country earlier than expected. But, they were asking for customs duty & tax payment which I paid in advance to Forward2me. So I've contacted forward2me and attended by Nica and helped me resolving the issue.
It's a great service.
It's a great service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
28 November 2024
Unknown Shipment Details
Nica is the best! her service was flawless, she is always kind and actually read what you need, so much better than talking to bots. She has solved issues for me more than once and always deliver the best service on Forward2me. Such a pleasure to deal with this company, they really care about customer service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
N N
27 November 2024
FedEx Connect Plus
NN
担当者の対応が遅く、コミュニケーションが不明確で的外れ
Thank you for reaching out and sharing your feedback. I sincerely apologize for the delay in response and any confusion caused by unclear communication.
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Sometimes the payment process can be affected by factors beyond our control, such as restrictions or delays on the side of the bank or credit card provider. For instance, some banks or card issuers may block or flag international transactions as a security measure. Additionally, transactions flagged for unusual activity might be declined.
If one method doesn’t work, we suggest trying another card, bank account, or a digital wallet like PayPal. You may also want to reach out to the customer service team of your bank or card issuer for further troubleshooting.
After reviewing your case, I can confirm that everything has now been settled and the payment has been successfully processed. It also appears that the initial payment attempt was not actually received by us, which may have contributed to the confusion.
We appreciate your patience and understanding. Please don’t hesitate to reach out if you have any further questions or need additional assistance.
Best regards,
Customer Satisfaction Team
Pongthorn Chuencharoen
27 November 2024
FedEx International Economy
PC
Many place warehouses.
Many thanks for the 4 star review. 😊
Mike Barker
27 November 2024
FedEx Connect Plus
MB
Expert repackaging, quick turnaround.
Many thanks for the 5 star review. 😊
Unverified Customer
26 November 2024
Unknown Shipment Details
Great experience with Julie! She helped me a lot to solve my problem!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
26 November 2024
Unknown Shipment Details
Joyce has been superb in helping me in relation to two issues, monitoring a parcel undergoing customs clearance and returning an item. She remained committed to dealing with the former and provided timely updates. With the latter, this was an urgent request which processed speedily with no fuss. I'm most grateful to her.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Lazaros Sotiropoulos
26 November 2024
DHL Express Worldwide
LS
I used my US address for the first time. Took some time for my package to be registered after it was delivered. Reading the details of the shipping options I decided to choose regular shipping it stated that multiple packages would be combined - so I figured this would be the case. In the end my packages arrived in separate boxes (which probably cost me more too). Also - DHL shipping was not an option - which is what I usually use.
Hi Lazaros,
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
I apologize for the delay in registering your package after delivery to your US address.
Our US warehouse is currently experiencing a high volume of packages due to the peak season, which has resulted in some processing backlogs. We’re actively working to reduce these delays and appreciate your patience during this busy period.
Upon further investigations, it appears that no request to combine and repack your packages was initiated from your account. As a result, the packages were shipped as they arrived at our warehouse. For future shipments, please ensure to request a combine and repack service through your account before shipping. This service helps consolidate multiple packages into a single shipment when possible, which can reduce overall shipping costs. Please note there is a fee of $3 per package for our combine and repack service. This covers the labor and materials needed to repack your items securely and efficiently.
At this time, we offer UPS and FedEx as our express shipping options. Unfortunately, DHL is not available as a courier from this location.
We strive to provide reliable and cost-effective shipping options, and both UPS and FedEx ensure fast and efficient delivery for express shipments.
Many thanks!
Customer Satisfaction Team
Unverified Customer
25 November 2024
Unknown Shipment Details
As soon as they received the positive feedback they stopped working for you. No communication no possibility to move your goods away! AVOID!
Thank you for your feedback.
We appreciate all feedback, whether positive or negative, as it helps us improve our services.
We understand your dissatisfaction with the process and would like to address a critical issue. It appears that inappropriate items have been described inaccurately for your shipment. Specifically, you want us to declare nicotine products as "pajamas" constitutes a false declaration.
False declarations may violate customs regulations, leading to fines or legal actions. Inaccurate descriptions can result in customs delays or the return of your shipment to the sender. Customs authorities may seize shipments with misdeclared items, resulting in the loss of your package.
To ensure smooth and efficient processing of your shipments, we kindly ask that all items are accurately described in accordance with their actual contents. This transparency helps avoid complications and ensures compliance with international shipping regulations.
Thank you for your cooperation.
Customer Satisfaction.
We appreciate all feedback, whether positive or negative, as it helps us improve our services.
We understand your dissatisfaction with the process and would like to address a critical issue. It appears that inappropriate items have been described inaccurately for your shipment. Specifically, you want us to declare nicotine products as "pajamas" constitutes a false declaration.
False declarations may violate customs regulations, leading to fines or legal actions. Inaccurate descriptions can result in customs delays or the return of your shipment to the sender. Customs authorities may seize shipments with misdeclared items, resulting in the loss of your package.
To ensure smooth and efficient processing of your shipments, we kindly ask that all items are accurately described in accordance with their actual contents. This transparency helps avoid complications and ensures compliance with international shipping regulations.
Thank you for your cooperation.
Customer Satisfaction.
Yannis Stephanou
25 November 2024
DHL Express Worldwide
YS
Excellent service, always delivering on time. Great dashboard to handle it all and being notified every step of the way
Many thanks for the 5 star review. 😊
Keinel Palencia
23 November 2024
DHL Express Worldwide
KP
Customer service 10/10, very attentive to questions.
Many thanks for the 5 star review. 😊
Unverified Customer
22 November 2024
Unknown Shipment Details
Joyce was so helpful giving me help and advice when needed.
Fantastic customer services and great forwarding parcel deliver service made easy. I highly recommend.
Fantastic customer services and great forwarding parcel deliver service made easy. I highly recommend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
CINDY WANG
22 November 2024
FedEx International Economy
CW
The service was prompt and polite
Many thanks for the 5 star review. 😊
Jendry Cruz Mora
21 November 2024
FedEx Connect Plus
JCM
Todo fue muy rápido
Many thanks for the 5 star review. 😊
CMBG
21 November 2024
FedEx International Economy
C
I had never used this service before but had some clothing items I wanted to buy that I couldn’t get shipped to Canada. They accepted package and forwarded it to me. I had to send a picture id of me to verify my identity. I also had to submit an itemized list of things I bought and the price. They gave me multiple shipping/forwarding options and I decided. I paid duty on my purchase and it was arranged through the carrier so it made it easier. At the end of the day it was not cheap but I received the items I wanted and Forward2Me made it possible. I would use them again.
Thank you so much for sharing your experience with us! We understand the importance of a smooth and secure process, so it’s great to know that our ID verification and itemized list requirements gave you confidence in our service. We’re also glad that arranging the duty payment through the carrier made the process easier for you.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.
While we strive to provide the best value for our services, we truly appreciate your understanding of the costs involved and are delighted that you received the items you wanted. Knowing that you’d use our service again means the world to us, and we look forward to assisting you with future purchases!
If you ever have questions or need assistance, we’re here to help.