Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
30 April 2022
FedEx International Priority
VC
Unverified Customer
30 April 2022
Unknown Shipment Details
Fantastic customers support ! A+
They have help me a lot to know what was the regulations about shipping aerosol from UK to Canada with DHL!
Thanks a lot to : Kat, Haylay and Nica !
They have help me a lot to know what was the regulations about shipping aerosol from UK to Canada with DHL!
Thanks a lot to : Kat, Haylay and Nica !
Unverified Customer
30 April 2022
Unknown Shipment Details
I have used this service several times and find it very useful. The combine and repack was done very efficiently by Brandon. Much appreciated
Unverified Customer
30 April 2022
Unknown Shipment Details
I asked shipping of alchole.
Aimee always give me feedback and guidance responsibly and quickly.
The attitude was so nice as well.
I’m so satisfied with her support.
Aimee always give me feedback and guidance responsibly and quickly.
The attitude was so nice as well.
I’m so satisfied with her support.
Verified Customer
30 April 2022
FedEx Connect
VC
Pleasure to do business with.
Verified Customer
30 April 2022
FedEx Connect
VC
Bought couple of things in UK that do not offer international shipping and shipped them to forward2me. Couple of packages received and repacked into one and got quoted a shipping price very close to the estimate. Received the parcel in the US within the estimated shipping time. Overall very satisfied.
Verified Customer
30 April 2022
FedEx Connect
VC
Quick and easy
customer
29 April 2022
DHL Express Worldwide
C
Perfect service! Customer service team was absolutely spot on and they managed to answer all my questions. My shipment arrived very fast, it was really well packed and I saved some money using combine and repack.
Hala Madrid
Hala Madrid
Verified Customer
29 April 2022
DHL Express Worldwide
VC
The experience was pretty much good... I particularly appreciate the efficiency and promptness in your processes... impressive... only drawback is the costing and lack of shipping options... I like to have lots of options so I can suit my budget... I look forward to that so I can use your service often.
Matthias Thoma
29 April 2022
DHL Express Worldwide
MT
Proper and fast service
Verified Customer
29 April 2022
FedEx International Priority
VC
Wonderful experience, easy to use, and fast processing time!
Unverified Customer
28 April 2022
Unknown Shipment Details
A total rip-off!
They will lure you to use their service for RETURNS HANDLING service. Once they'll have your packages they will not send your package until you pay them any price they demand or respond to their unreasonable demands as if the package is their own now. This is a total scam! If you want your package in safe hands then STAY AWAY FROM THIS COMPANY!
They will lure you to use their service for RETURNS HANDLING service. Once they'll have your packages they will not send your package until you pay them any price they demand or respond to their unreasonable demands as if the package is their own now. This is a total scam! If you want your package in safe hands then STAY AWAY FROM THIS COMPANY!
Verified Customer
28 April 2022
DHL Express Worldwide
VC
Ordered something from the UK without problems. Any question I had was responded to quickly, and once my items arrived at their warehouse and I paid the shipping cost, it shipped to me really fast.
Unverified Customer
28 April 2022
Unknown Shipment Details
The team at forward2me helped me out in multiple shipments from Germany to the United States. Last shipment I had had complications with DHL when my package came soaked. I had sensitive electronics in there that had been compromised. They worked with me to file a claim with DHL and gave me a settlement.
Great company will definitely use them moving forward for any of my parcel forwarding needs.
Great company will definitely use them moving forward for any of my parcel forwarding needs.
Verified Customer
28 April 2022
FedEx International Priority
VC
straight forward easy and hassle-free service.
Ahmed AlHamdan
28 April 2022
FedEx International Economy
AA
Quick and fast preparation with optional proces
Verified Customer
28 April 2022
FedEx International Priority
VC
I used forward2me to ship products from the UK to Australia. My 4 star rating reflects they delivered what they promised. However, I was forced to pay VAT on the purchase and possibly on the international shipping despite the fact the products were exported from the UK. I exchanged messages with them attempting to get them to assist in obtaining a VAT refund but they said they don't do this. So, my suggestion is forward2me should offer a service to claim VAT refunds.
Mohammed el hijazi
28 April 2022
DHL Express Worldwide
MEH
Extremely expensive and very slow customer dervice
Hi Mohammed,
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our service.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
I have looked back on the communication you received from our Customer Experience agents and I do not feel that the response times or action times of our agents should be classified as unsatisfactory.
I can see that you submitted a combine and repack request to our team for your packages on 6th April at 17:28, the repack request was sent to our UK warehouse team by the Customer Experience agent at 17:30 and the repack request was confirmed as completed for your account less than 24 hours later, the following day, 7th April at 13:28.
The items you were shipping were very small in size and very light in weight and I do feel that it was unnecessary for you to combine and repack your medication items to create one piece as this caused unnecessary additional costs to your overall shipping price by repacking and it did not reduce the original shipping price. DHL will base their shipping prices on either the actual weight of the goods or the volumetric/size of the package (s)-whichever is the greater. I can see that the shipping cost with DHL for your combined package had been based on the size of the package at 1.43 kg rather than the actual combined weight of the goods 0.46 kg. If you had shipped both packages as they were as 2 packages you would have still paid the same DHL shipping price as you did after consolidating the 2 packages as one piece but without incurring the additional repack charges. However repacking your goods into fewer packages or one piece for safety purposes and eliminates the risk of individual boxes going missing but it is not always guaranteed that a combine and repack service will provide cost savings on the original shipping price with the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our service.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
I have looked back on the communication you received from our Customer Experience agents and I do not feel that the response times or action times of our agents should be classified as unsatisfactory.
I can see that you submitted a combine and repack request to our team for your packages on 6th April at 17:28, the repack request was sent to our UK warehouse team by the Customer Experience agent at 17:30 and the repack request was confirmed as completed for your account less than 24 hours later, the following day, 7th April at 13:28.
The items you were shipping were very small in size and very light in weight and I do feel that it was unnecessary for you to combine and repack your medication items to create one piece as this caused unnecessary additional costs to your overall shipping price by repacking and it did not reduce the original shipping price. DHL will base their shipping prices on either the actual weight of the goods or the volumetric/size of the package (s)-whichever is the greater. I can see that the shipping cost with DHL for your combined package had been based on the size of the package at 1.43 kg rather than the actual combined weight of the goods 0.46 kg. If you had shipped both packages as they were as 2 packages you would have still paid the same DHL shipping price as you did after consolidating the 2 packages as one piece but without incurring the additional repack charges. However repacking your goods into fewer packages or one piece for safety purposes and eliminates the risk of individual boxes going missing but it is not always guaranteed that a combine and repack service will provide cost savings on the original shipping price with the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
Kind Regards
Hayley
Verified Customer
28 April 2022
FedEx Connect
VC
Excellent service. A real cost savings.
Samantha Province
28 April 2022
FedEx Connect
SP
Excellent service, fully satisfied.
Michelle Richmond
28 April 2022
FedEx Connect
MR
Love that there is a company like this! I see things online which could not be delivered to the States…but now they can! I have used this 3 times now and have not been disappointed! Thank you forward2me!
Verified Customer
28 April 2022
FedEx International Priority
VC
The service is excellent , always prompt reply and sort out all the problem .
Will highly recommend .
Will highly recommend .
Verified Customer
28 April 2022
DHL Express Worldwide
VC
I was very surprised at how quickly the packages arrived. Excellent service.
Matthew Bayse
27 April 2022
UPS Express Saver
MB
Received my products without any problems.
Nigel Fenton
27 April 2022
DHL Express Worldwide
NF
Good, easy to understand process. Thank you
Ewout Pols
27 April 2022
DHL Economy Select
EP
Worked like a charm. Ordered something from a company who wouldnt ship to mainland Europe.
Verified Customer
26 April 2022
DHL Economy Select
VC
Excellent service.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Great communication, clear status reports, good shipping choices. First-class option for shipping purchases from Europe to the US. Thanks.
Verified Customer
26 April 2022
DHL Express Worldwide
VC
Customer service is always reliable and will follow up with helpful answers. They make it easy to navigate potentially difficult shipping situations.
Rosalind atkinson
26 April 2022
UPS Express Saver
RA
This was a professional, easy and transparent service, that was quick and simple to use. I only wish it had had more shipping options as it only had courier to new zealand or fiji and so was v expensive.
Verified Customer
26 April 2022
FedEx International Priority
VC
Excellent service!
Rumi Muraoka
25 April 2022
DHL Express Worldwide
RM
I was quite skeptical in the beginning as it looked too easy and more reasonable compared to the other services I have used in the past. But now after entire transaction has been done, I wish I could have found forward2me much earlier!
Verified Customer
25 April 2022
DHL Express Worldwide
VC
The service was fast and efficient, no problems were encountered at all.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
My favourite brand stopped shipping from the UK to Australia, when they did it would cost £15, forward2me cost £200.
I shopped during a sale so the savings on the purchases went to the shipping cost, which equated to purchasing at full price.
Hamzah Alghalbi
25 April 2022
FedEx International Economy
HA
Excellent services
Brandon Hatfield
24 April 2022
UPS Economy
BH
My item arrived damaged - it was poorly re-packaged. As much as the service costed it should’ve gotten my item to me and at least reasonable condition
Verified Customer
23 April 2022
DHL Express Worldwide
VC
yes i will over and over
Nicholas Simmons
23 April 2022
FedEx International Economy
NS
Great service and any questions or queries handled very quickly…..well done
Verified Customer
23 April 2022
DHL Express Worldwide
VC
Seamless experience with Germany's Warehouse. Prompt shipment after payment. The DHL forwarder engaged will be from Szczecin Poland which onwards forwarding the cargo to Leipzig Germany.
Verified Customer
23 April 2022
DPD Classic
VC
Alles bestens gelaufen! Danke!
Verified Customer
23 April 2022
FedEx International Economy
VC
Yes I would recommend them. However your pricing for combine and repack is ridiculous and too high. Previously they would charge £2 for combining everything now it’s charged per pack yet sometimes one supplier can split one order into multiple packages which is beyond our control. It’s very unfair and put me off
Verified Customer
22 April 2022
DHL Economy Select
VC
Perfect service and very fast shipping. I'll definitely use them again
Will
22 April 2022
DHL Economy Select
W
First time using forward to me and I must say it was a very pleasant experience, my package was booked in and sent out the very same day. Big thank you to Anna in customer services who was extremely helpful and was able to sort out a small problem I had very quickly. Also thank you to the people in the back ground who handled my package with care, it arrived looking great and all the contents were safely nestled in paper and bubble wrap. All in all I'm one happy chappy, thank you forward2me I shall be using your excellent services again!!
Verified Customer
22 April 2022
DHL Economy Select
VC
I've used forward2me twice now when sending alcohol from the UK to Germany. Great Support and a quick turnaround to get the items dispatched to Germany.
Norihiko Matsui
22 April 2022
DHL Express Worldwide
NM
Very Good service!
Unverified Customer
21 April 2022
Unknown Shipment Details
Have been using their UK and DE depots for years now and have never had a single glitch. Everyone is very friendly and will do whatever it takes to ensure your packages are received and delivered. Very reliable. Highly recommended.
Unverified Customer
21 April 2022
Unknown Shipment Details
Wonderful experience! Simon packed and shipped my fragile item with great care.
Verified Customer
21 April 2022
FedEx International Priority
VC
Very happy! I will definitely use it again
Verified Customer
21 April 2022
FedEx Connect
VC
Provided the service as advertised, no hassle.
Hideyuki Sasaki
21 April 2022
DHL Express Worldwide
HS
I was very disappointed by Forward2me.
When they checked the contents of my parcel, they cut my item with a knife.
Despite their responsibility for this trouble, they did not respond kindly.
They offered a refund of only 10￡ for the settlement, but my damage is much higher.
Even though I don't accept this offer, they are unilaterally sending 10￡ to my PayPal account to end the problem.
Also, when shipping the parcel, I paid 20￡ for an additional warranty to ensure that the parcel arrived more safely.
However, they say that this warranty is for damage in transit and does not apply to damage before shipping.
Obviously, despite their responsibilities, I can never trust them to do this.
At least I think they should refund the additional 20￡ I paid.
I can't believe the existence of such a malicious company.
I will never use their service again.
When they checked the contents of my parcel, they cut my item with a knife.
Despite their responsibility for this trouble, they did not respond kindly.
They offered a refund of only 10￡ for the settlement, but my damage is much higher.
Even though I don't accept this offer, they are unilaterally sending 10￡ to my PayPal account to end the problem.
Also, when shipping the parcel, I paid 20￡ for an additional warranty to ensure that the parcel arrived more safely.
However, they say that this warranty is for damage in transit and does not apply to damage before shipping.
Obviously, despite their responsibilities, I can never trust them to do this.
At least I think they should refund the additional 20￡ I paid.
I can't believe the existence of such a malicious company.
I will never use their service again.
Hi Hideyuki,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services on this occasion.
Our Protect + cover does not relate to access damages or damages caused to packages or the contents of packages prior to shipping from our warehouse. Protect + cover only relates to damages and loss for packages within the courier network. The damages that you presented to us from your images showed access damages to the Styrofoam box only and we evaluated that the access damage to the Styrofoam box had not damaged or effected the quality of the toy car inside or its individual value.
I understand that the access damage to the Styrofoam box that contained the toy car was clearly a human error at our side during the booking process, the access damage to your box should have been notified to us earlier by the processor who booked in your package originally so we could have notified you of the damage to the Styrofoam box prior to shipping.
We sincerely apologize for this oversight.
I have sent you an email to discuss this matter with you in more detail and hopefully we will be able to come to a more acceptable resolution.
Please keep an eye out for my email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services on this occasion.
Our Protect + cover does not relate to access damages or damages caused to packages or the contents of packages prior to shipping from our warehouse. Protect + cover only relates to damages and loss for packages within the courier network. The damages that you presented to us from your images showed access damages to the Styrofoam box only and we evaluated that the access damage to the Styrofoam box had not damaged or effected the quality of the toy car inside or its individual value.
I understand that the access damage to the Styrofoam box that contained the toy car was clearly a human error at our side during the booking process, the access damage to your box should have been notified to us earlier by the processor who booked in your package originally so we could have notified you of the damage to the Styrofoam box prior to shipping.
We sincerely apologize for this oversight.
I have sent you an email to discuss this matter with you in more detail and hopefully we will be able to come to a more acceptable resolution.
Please keep an eye out for my email.
I hope this helps you further.
Kind Regards
Hayley
Oskar Gielsdorf
21 April 2022
UPS Standard Single
OG
The service was nice and reliable. When I had questions the response time was pretty short. Shipping my item to Germany could have been cheaper, but I think this is rather due to the Brexit and thus customs fees being charged, something which is not in forward2me's powers to change. So, I can still say my overall experience has been positive.
I'll absolutely be using forward2me as my main forwarding service, especially for perfumes. My compliments and deep thanks!