Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
10 May 2022
DHL Express Worldwide
VC
Amazing service A+++
Kaushal R.
10 May 2022
FedEx International Economy
KR
Expensive and takes too long!
Hi Kaushal.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied but I cannot find a point where our services and the courier shipping service could have been classed as slow throughout your experience when using us.
I have checked the details of your repack service at our EU warehouse and I can see this was submitted by you on 07/04 from your account and completed on 08/04 less than 24 hours later. I can see you did not process your optimized package for shipping until 14/04 and your shipment was booked in and immediately dispatched with FedEx Economy service the following day on 15/04.
I have checked the status of your FedEx shipment from the tracking and I can see this shipment was successfully delivered to your address in United States by FedEx within 5 business days from the date of dispatch from our EU warehouse. The estimated transit times for United States that are stated from the pricing page on our website are currently showing up to 7 business days with the FedEx Economy service from our EU warehouse. Please note that all transit times stated by the couriers from our website are based on delivery between Monday to Friday and not including the weekends, all transit times stated by the couriers should only be seen as an estimate and are all subject to any additional connection or transit delays and local customs clearance with the appointed courier service.
Please also be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied but I cannot find a point where our services and the courier shipping service could have been classed as slow throughout your experience when using us.
I have checked the details of your repack service at our EU warehouse and I can see this was submitted by you on 07/04 from your account and completed on 08/04 less than 24 hours later. I can see you did not process your optimized package for shipping until 14/04 and your shipment was booked in and immediately dispatched with FedEx Economy service the following day on 15/04.
I have checked the status of your FedEx shipment from the tracking and I can see this shipment was successfully delivered to your address in United States by FedEx within 5 business days from the date of dispatch from our EU warehouse. The estimated transit times for United States that are stated from the pricing page on our website are currently showing up to 7 business days with the FedEx Economy service from our EU warehouse. Please note that all transit times stated by the couriers from our website are based on delivery between Monday to Friday and not including the weekends, all transit times stated by the couriers should only be seen as an estimate and are all subject to any additional connection or transit delays and local customs clearance with the appointed courier service.
Please also be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
GIULIANO LO IACONO
09 May 2022
DHL Express Worldwide
GLI
GOOD SERVICE
Unverified Customer
09 May 2022
Unknown Shipment Details
I’ve been on a search for trustworthy forwarding companies and I stumble upon forward2me. First time user to use forward2me and Chris, my customer service has been exceptionally wonderful!
Super swift response, explained the instructions for forwarding my items on the website in a clear manner. Would definitely use this service again for my next shopping. Thanks Chris! X
- Nor
Super swift response, explained the instructions for forwarding my items on the website in a clear manner. Would definitely use this service again for my next shopping. Thanks Chris! X
- Nor
Verified Customer
09 May 2022
DHL Express Worldwide
VC
Mein erstes mal, alles klappte und war erstaunlich einfach.
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Forward2me kept me informed when packages were received and when shipments were released.
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Was honestly not sure if I could trust this at first but went for it anyway. Glad I did because everything worked out perfectly!
Tomomi Nakamura
07 May 2022
DHL Express Worldwide
TN
素晴らしいカスタマー対応
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Excellent customer service!
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Good service
Verified Customer
07 May 2022
DHL Express Worldwide
VC
very good service o quite reliable and fast
Verified Customer
07 May 2022
DHL Express Worldwide
VC
Customer service was great, package was in perfect shape, but my package sat in their warehouse for 3 months before I got tired of waiting and asked them to look for it. They were finally able to find it but I received no discount or anything else, they didn't seem to care that it was a huge inconvenience for me.
Alan Geronimo
07 May 2022
DHL Express Worldwide
AG
Excelente servicio, es importante mensionar que las guias generadas llegan a ser costosas por que contemplan una capacidad estandar por servicio asi el producto sea menor, para tomar en cuenta y organizar pedidos a ese peso limite, tambien es recomentable utilizar un banco habilitado para comercio internacional o los pagos seran declinados por el emisor.
Verified Customer
06 May 2022
DHL Express Worldwide
VC
Parcel was lost at the warehouse however Cust Care contacted me and replaced the item. CustCare agent handled it well. Website might need some improvements to register changes to packages’s status to be able to select the option of reshipment - it seems at times it stops working and it takes contacting CS to get an override of this option otherwise the transaction cannot be completed unless this is marked. Thank you.
Verified Customer
06 May 2022
FedEx Connect
VC
Service was quick & easy to use. Will use again when/if I need to. Shipped UK to USA.
Verified Customer
06 May 2022
FedEx International Economy
VC
good job Excellent
Verified Customer
06 May 2022
FedEx International Priority
VC
問合せに対してもレスポンスが早く、一つ一つの不安を解消しながら迅速に対応頂けたかと思います。
個人的にはサービスに満足していますので、また機会があれば利用したいと思っています。
個人的にはサービスに満足していますので、また機会があれば利用したいと思っています。
Verified Customer
06 May 2022
FedEx International Economy
VC
Very good services. Always satisfied.
Verified Customer
06 May 2022
FedEx International Economy
VC
とても使いやすかった！お値段がもうちょっと安いと星５つ
Unverified Customer
05 May 2022
Unknown Shipment Details
Very bad experience! I ordered a backpack ( 35 £ ) from a store in the uk and paid for it to be sent to forwardtome, also in the uk (20 £). That took 2 days. Then I had to pay 50 £ for it to ship from uk to iceland which is not far away, im in europe and just across the sea. One would think that such a hefty sum would include domestic shipping but oh no I had to pay 35 £ extra upon arrival.
When I order from independant stores like etsy usa or from big companies like amazon.co.uk I usually pay 16-30 £ for shipping to iceland. Amazon does not let you pay domestic shipping instead. Basically I had to pay additional 105 £ for a small 35 £ backpack...
Thats not all. They advertise fast service but I got my package after 27 days!!!! 22 of those days it was stuck in the uk. I haver never in my life had to wait so long, not even regarding packages from china. They can not blame covid or the ukraine war since I ordered other packages from usa and uk at the same time and the usa package took 2 weeks and the uk one took a week, both very standard time.
When I order from independant stores like etsy usa or from big companies like amazon.co.uk I usually pay 16-30 £ for shipping to iceland. Amazon does not let you pay domestic shipping instead. Basically I had to pay additional 105 £ for a small 35 £ backpack...
Thats not all. They advertise fast service but I got my package after 27 days!!!! 22 of those days it was stuck in the uk. I haver never in my life had to wait so long, not even regarding packages from china. They can not blame covid or the ukraine war since I ordered other packages from usa and uk at the same time and the usa package took 2 weeks and the uk one took a week, both very standard time.
Unverified Customer
05 May 2022
Unknown Shipment Details
This is my first time overseas shopping via Germany forward2me. I'm confused about the requested documents that didn't happen in UK warehouse. Dear Chris gave me prompt reply and solved my problem soon. I'm very satisfied with the great customer service.
ERIC OBESE-JECTY
05 May 2022
DHL Express Worldwide
EO
Reliable, quick, efficient and secure. I highly recommend Forward2me for all your parcels and letters.
Verified Customer
05 May 2022
FedEx International Economy
VC
Made it super easy to get my stuff. Don't know how I would've done it otherwise
lucky makhushu
05 May 2022
DHL Express Worldwide
LM
I am very much happy with the service received
Unverified Customer
05 May 2022
Unknown Shipment Details
Aimee is amazing! She dealt with my worries politely and patiently. I would also like to use their service.
Hi Nal.
Many thanks for your amazing feedback.
I am so pleased to hear that our customer experience agent, Aimee, was quickly on hand to assist and support you with all of your queries and concerns.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your amazing feedback.
I am so pleased to hear that our customer experience agent, Aimee, was quickly on hand to assist and support you with all of your queries and concerns.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
T.A
05 May 2022
FedEx International Priority
T
Shipping was fast and well packaged.It would be better if there was a service to refill smaller boxes to reduce shipping costs.
Omowale Semple
05 May 2022
FedEx Connect
OS
excellent service, always on time and easy to navigate on the site
Verified Customer
04 May 2022
DHL Express Worldwide
VC
Amazing experience, everything went smooth and much faster than expected.
Support answered my questions the same day!
Support answered my questions the same day!
Reneilwe Ntshwana
04 May 2022
DHL Express Worldwide
RN
Fast, efficient and reliable. I have used Forward2me several times and each time has been smooth and satisfactory. I highly recommend their services.
Verified Customer
04 May 2022
DHL Economy Select
VC
Fast and efficient service, reasonably priced.
Unverified Customer
04 May 2022
Unknown Shipment Details
I have been using forward2me for over 10 years, and my experience has been overwhelmingly positive.
It is an extremely efficient, user-friendly service, and has maintained a very high standard throughout Covid.
Recently I encountered my first problem; it was resolved with lightening speed, and I was compensated for the inconvenience.
I highly recommend this service.
It is an extremely efficient, user-friendly service, and has maintained a very high standard throughout Covid.
Recently I encountered my first problem; it was resolved with lightening speed, and I was compensated for the inconvenience.
I highly recommend this service.
Verified Customer
04 May 2022
FedEx International Economy
VC
Quick and easy to use, customer service is especially great and communicative. Would definitely use again in the future! Thanks!
Ash Pac
04 May 2022
DHL Express Worldwide
AP
my shipment is delayed
i hope you can fix this issue in future
i think we pay you good enough to make sure our shipments right on time
i hope you can fix this issue in future
i think we pay you good enough to make sure our shipments right on time
Hi Ash,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have checked the status of your DHL shipment from the tracking and I can see this shipment was successfully delivered to your address in Saudi Arabia within 4 days from the date of dispatch from our EU warehouse. The estimated transit times for Saudi Arabia that are stated from the pricing page on our website are currently showing 5 business days with the DHL Express service and up to 11 business days with the FedEx International services.
Please note that all transit times stated by the couriers from our website should only be seen as an estimate and the courier transit times stated are subject to any additional connection or transit delays and local customs clearance. Please be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.
I have checked the status of your DHL shipment from the tracking and I can see this shipment was successfully delivered to your address in Saudi Arabia within 4 days from the date of dispatch from our EU warehouse. The estimated transit times for Saudi Arabia that are stated from the pricing page on our website are currently showing 5 business days with the DHL Express service and up to 11 business days with the FedEx International services.
Please note that all transit times stated by the couriers from our website should only be seen as an estimate and the courier transit times stated are subject to any additional connection or transit delays and local customs clearance. Please be aware that local customs is a government lead department and any decisions made by local customs for shipments are beyond both our control as the forwarding agent and the courier.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating.
Please do not hesitate to contact our Customer Experience team if you should have any further questions or concerns.
Kind Regards
Hayley
Shirley Nibourette
04 May 2022
FedEx International Economy
SN
Excellent. Fast notification and good service delivery.
Alan Lopez
04 May 2022
DHL Express Worldwide
AL
No choice in courier co. Freight cost not being displayed for reference. I’ve spent double and a half comparing with another forwarding service. Either your co. might done have mark up on the freight as part of your income I don’t know, but.. the fact is no savings. Won’t use again! Won’t recommend to anyone.
Hi Alan.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our services.
I can see you have processed two shipments through our services so far from our Tax Free warehouse in Guernsey.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
We must stress to our customers that the tax free warehouse is only beneficial to customers shipping high value goods and we can only offer shipping with DHL from our warehouse in Guernsey. This information is available to view and clearly stated from our website.
In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Retailers that ship to Guernsey will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers.
The cost savings that you benefit from by using our Tax Free warehouse are not in relation to the shipping prices we can offer from this warehouse with the DHL couriers. The costs savings that you benefit from are based on the VAT free saving you make from your original purchase of your goods (Bike). The VAT that you saved from your original purchase of the bike would contribute towards your final costs for the shipping service. In comparison to this, you would be permitted to pay the purchase price of the goods plus additional VAT plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
Please be aware that you can get an estimated shipping prices from your account via the pricing page on our website and view the available DHL shipping prices available to you from our Tax Free warehouse. This would help to give you a roundabout figure of what you would pay for the packages for onward shipping when they come to us and the available courier services based on which warehouse location you choose to ship from.
If you access our website, at the top there is a option that says 'pricing', if you click on that you can fill out the details of your packages weight and dimensions. Also on there is the 'country destination' bar to select the country, 'From' bar to select the warehouse for dispatch and also a green house icon that you can enter the shipping address you would like the package to be shipped to and you will get an estimate shipping cost for your item from various couriers.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with our services.
I can see you have processed two shipments through our services so far from our Tax Free warehouse in Guernsey.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
We must stress to our customers that the tax free warehouse is only beneficial to customers shipping high value goods and we can only offer shipping with DHL from our warehouse in Guernsey. This information is available to view and clearly stated from our website.
In practice, Guernsey uses UK postcodes and many UK retailer’s deliver to the island on the same terms as mainland UK. Significantly, Guernsey has no VAT or GST. This means if a UK retailer ships to Guernsey they should not be charging VAT. Retailers that ship to Guernsey will drop the VAT from the cost of your goods when you enter a Guernsey delivery address. Many large retailers are aware of this but some are not, especially smaller retailers.
The cost savings that you benefit from by using our Tax Free warehouse are not in relation to the shipping prices we can offer from this warehouse with the DHL couriers. The costs savings that you benefit from are based on the VAT free saving you make from your original purchase of your goods (Bike). The VAT that you saved from your original purchase of the bike would contribute towards your final costs for the shipping service. In comparison to this, you would be permitted to pay the purchase price of the goods plus additional VAT plus the courier shipping costs if you were shipping your goods from our mainland UK warehouse meaning a more higher cost to you for international shipping overall. We understand that the DHL shipping rates are slightly higher when shipping from our tax free warehouse in Guernsey so it is therefore important that you calculate beforehand that the vat saving on the purchase is higher than the possible increase in shipping costs from this facility compared to shipping from the UK mainland.
Please be aware that you can get an estimated shipping prices from your account via the pricing page on our website and view the available DHL shipping prices available to you from our Tax Free warehouse. This would help to give you a roundabout figure of what you would pay for the packages for onward shipping when they come to us and the available courier services based on which warehouse location you choose to ship from.
If you access our website, at the top there is a option that says 'pricing', if you click on that you can fill out the details of your packages weight and dimensions. Also on there is the 'country destination' bar to select the country, 'From' bar to select the warehouse for dispatch and also a green house icon that you can enter the shipping address you would like the package to be shipped to and you will get an estimate shipping cost for your item from various couriers.
I hope the information I have provided you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our Customer Experience team if you have any more questions or concerns.
Kind Regards
Hayley
Verified Customer
04 May 2022
FedEx International Economy
VC
Highly recommended! Two thumbs up! Very secured packaging and fast shipping! Thank you forward2me. ??????
Richard Jones
04 May 2022
TNT Express Non-Docs
RJ
Comprehensive service and fast delivery. Thank You.
Dario Bordini
04 May 2022
DHL Economy Select
DB
Goooooooood
Rohan Gupta
03 May 2022
UPS Express Saver
RG
Excellent service and great support. Handled my parcel promptly
Verified Customer
03 May 2022
FedEx Connect
VC
The experience was wonderful from start to finish! It was a very easy process and my package arrived in perfect condition.
Michael
03 May 2022
FedEx International Priority
M
A very smooth shipping transaction. Timely & Professionally handled, from start to finish. I won't hesitate to use forward2me again!
Verified Customer
03 May 2022
DHL Express Worldwide
VC
遠いヨーロッパからの荷物で不安でしたが、早い対応と、梱包が丁寧で安心できました。
Verified Customer
02 May 2022
UPS Standard Single
VC
Colaborez cu aceasta firma de peste 5 ani. Livram aproape saptamanal din uk. Am livrat de toate pentru toti cu ei si Uk si din Germania si State. A fost prima companie de fw din Uk care a trecut vama fara probleme dupa iesirea din UE. Ramane prima companie de Fw care oferta servicii de incredere la preturi mult mai mici decat celelalte companii de fw din UK. Au preturi decente si o echipa super faina la impachetat. Echipa de pe suport clienti e foarte amabila si daca pot incearca sa ajute chiar si cand dai comanda de repack gresita.
Sunt foarte multumita de ei. Recomand cu drag si incredere.
Ps. Multumesc pentru ultimul transport :) cineva va fi maxim de fericit de cadoul de ziua lui :) yeeeeeey :)
Sunt foarte multumita de ei. Recomand cu drag si incredere.
Ps. Multumesc pentru ultimul transport :) cineva va fi maxim de fericit de cadoul de ziua lui :) yeeeeeey :)
Elmarie Basson
02 May 2022
DHL Express Worldwide
EB
Excellent service. Ultra reliable!
Verified Customer
02 May 2022
DHL Express Worldwide
VC
They are fast but for something that weighed about a pound with packaging and everything total was seventy something almost 80 dollars. The only option was priority but even then the total should have been about 26. I get fees for sending it to you but almost 60 extra dollars? That's crazy! The shipping was way more than the item costed but oh well. They don't give you estimates beforehand or I would have used someone else. I'll change my review if they can make it better with me somehow.
Tina A
01 May 2022
FedEx International Economy
TA
Great company, communicated via email once parcel was received at warehouse, I could send multiple packages as I had free storage for 30 days and once all my packages were received I could consolidate into one package. Only downfall a little on the pricey side
Unverified Customer
01 May 2022
Unknown Shipment Details
Bonjour, je vous contacte en ce qui concerne mon sujet j’ai déjà entendu de votre site qui est positif et qui qu’il est a la satisfaction des clients du coup il ya ma commande qui est déjà arrivé au sein de votre établissement et ils m’ont demandé de leur envoyer la transaction de la commande que j’ai effectué , et ma carte d’identité, j’ai envoyé tout ça est ils m’ont demandé encore de leur envoyer le relevé bancaire de la transaction sachant que j’ai effectué ma commande de mon ( solde paypal ) mais pas avec ma crédit carte et sur paypal ya pas de relevé et moi j’ai mon relevé bancaire mais il ya pas cette transaction de ma commande là dans et si vous voulez vous envoyer mon relevé bancaire avec plaisir, et je trouve que vous demander trop de procédures à suivre pour m’envoyer ma commande et c’est pas ça que j’ai entendu sur votre site (trustpilot) et je le recommande pas a des nouveaux clients parce que ils vont tomber dans la même situation merci de me répondre le plus vite possible a mon sujet.
translet to english
Hello, I am contacting you regarding my subject I have already heard from your site which is positive and who it is has the satisfaction of customers suddenly there is my order which has already arrived within your establishment and they asked me to send them the transaction of the order I made, and my identity card, I sent all that and they asked me again to send them the bank statement of the transaction knowing that I I made my order from my ( Paypal balance ) but not with my credit card and on paypal there is no statement and I have my bank statement but there is not this transaction of my order there in and if you want to send you my bank statement with pleasure, and I find that you ask too many procedures to follow to send me my order and that's not what I heard on your site (trustpilot) and I do not recommend it to new customers because they will fall in the same situation thank you for answering me as soon as possible about me.
translet to english
Hello, I am contacting you regarding my subject I have already heard from your site which is positive and who it is has the satisfaction of customers suddenly there is my order which has already arrived within your establishment and they asked me to send them the transaction of the order I made, and my identity card, I sent all that and they asked me again to send them the bank statement of the transaction knowing that I I made my order from my ( Paypal balance ) but not with my credit card and on paypal there is no statement and I have my bank statement but there is not this transaction of my order there in and if you want to send you my bank statement with pleasure, and I find that you ask too many procedures to follow to send me my order and that's not what I heard on your site (trustpilot) and I do not recommend it to new customers because they will fall in the same situation thank you for answering me as soon as possible about me.
Verified Customer
01 May 2022
DHL Express Worldwide
VC
Awesome servive but the package review team should avoid tampering with items that come with a factory seal of quality such as smartphone packs. Breaking smartphone pack seals drastically reduces the value, quality and authenticity of the product. Instead a scanning device should be employed in accessing the contents of factory sealed packages.
Verified Customer
01 May 2022
DHL Express Worldwide
VC
メールサービスのレスがとても早くて助かりました
Fahad Yousif
01 May 2022
FedEx International Economy
FY
???????????