Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Iris Watkins
30 June 2022
FedEx Connect
IW
Works well but expensive
Henry Robin Barton
30 June 2022
DHL Express Worldwide
HRB
The three items you forwarded on were all bought from Amazon but sourced from different suppliers. They arrived in your depot at different times/dates but were easily identified, repacked together and forwarded on to me.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
The whole process took the minimum of time, progress of each stage was monitored by you and i was kept up to date with progress.
Transit to my address and delivery was quick and painless.
Verified Customer
30 June 2022
FedEx Connect
VC
Correu tudo bem, certamente irei encomendar novamente
Anita Navarro
30 June 2022
FedEx Connect
AN
Really quick and easy service!
Verified Customer
29 June 2022
FedEx International Economy
VC
First time using this company - and that was in the middle of ordering something online where the Seller indicated on their website that they shipped internationally - only to find at final checkout it didn't! So quickly did a search for freight forwarding companies and this one popped up. Rapidly registered online and obtained my "address" for my order and hey presto! Very simple sign-up process. Package arrived at Forward2Me with no issues and promptly forwarded to it's final destination. Good job! Really pleased! Will definitely use again :-)
Unverified Customer
29 June 2022
Unknown Shipment Details
As I promised to the company that my review will affect this rating I will mention what happened .
What items are restricted when shipping via my forward2me account?
Perfumes, Colognes, Eau de toilette, After Shave
Batteries
Aerosols
Nail polish and Nail Polish Remover
Cigarette lighters, gas lighters
Some hair care products
Compressed gas or gas cylinders
Engine and Motor oil
Turpentine and Paint Thinners
Some household cleaners
Paint and paint guns
Stains & Varnishes
Solvents, Glue and Adhesives
Printer toner cartridges
Alcohol – can only be shipped internationally with UPS and only to some countries
Steering wheels with Air Bags
I ordered a wide card from the Company. As I saw what are the restricted item list I don’t found the Card issue I in the list .
I ordered the card and arrived to the forwarding facility .
I got a message from the customer support that we can’t process .
I have spent 19$ to order the card and the Wise company sent to the specified adress , they didn’t care about destination adress .
Forward2me refused to send to my country destination .
What items are restricted when shipping via my forward2me account?
Perfumes, Colognes, Eau de toilette, After Shave
Batteries
Aerosols
Nail polish and Nail Polish Remover
Cigarette lighters, gas lighters
Some hair care products
Compressed gas or gas cylinders
Engine and Motor oil
Turpentine and Paint Thinners
Some household cleaners
Paint and paint guns
Stains & Varnishes
Solvents, Glue and Adhesives
Printer toner cartridges
Alcohol – can only be shipped internationally with UPS and only to some countries
Steering wheels with Air Bags
I ordered a wide card from the Company. As I saw what are the restricted item list I don’t found the Card issue I in the list .
I ordered the card and arrived to the forwarding facility .
I got a message from the customer support that we can’t process .
I have spent 19$ to order the card and the Wise company sent to the specified adress , they didn’t care about destination adress .
Forward2me refused to send to my country destination .
Verified Customer
29 June 2022
DHL Express Worldwide
VC
Well here's how this company REALLY works - don't believe all these fake positive reviews from suspiciously similar names, all with the same glowing feedback.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Martin J
29 June 2022
UPS Express Saver
MJ
Way too expensive. Hold your package hostage.
In response to Forward2me. While I was offered repackaging, their website warned there would be a delay because there was a significant amount of parcels ahead of me. It did not advise how long the delay would be. Once you select a method you cannot go back. I initially chose the repack, but seeing no movement, I eventually chose a significantly more expensive option because the cheaper one had disappeared. I was told the cheaper one had to meet volumetric requirements. I tried to go back and get the repack, but then the economy option disappeared. Before signing up, you can use their shipping calculator which gave me the idea it would be about L40. I think I paid L94.63 in reality. In comparison around the same time, I ordered several books from Latvia (it is farther away from Canada than the UK) that would have weighed similar and been the approximate dimensions of my Forward2me package and paid E23.19 (L19.98) for Express Delivery. After going back and forth several times and not being able to access options that I was referred back to on their website, I finally gave up. Unless you really need it and are willing to pay a significant markup, I would consider other options first.
In response to Forward2me. While I was offered repackaging, their website warned there would be a delay because there was a significant amount of parcels ahead of me. It did not advise how long the delay would be. Once you select a method you cannot go back. I initially chose the repack, but seeing no movement, I eventually chose a significantly more expensive option because the cheaper one had disappeared. I was told the cheaper one had to meet volumetric requirements. I tried to go back and get the repack, but then the economy option disappeared. Before signing up, you can use their shipping calculator which gave me the idea it would be about L40. I think I paid L94.63 in reality. In comparison around the same time, I ordered several books from Latvia (it is farther away from Canada than the UK) that would have weighed similar and been the approximate dimensions of my Forward2me package and paid E23.19 (L19.98) for Express Delivery. After going back and forth several times and not being able to access options that I was referred back to on their website, I finally gave up. Unless you really need it and are willing to pay a significant markup, I would consider other options first.
Hi Martin.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have been looking at your recent UPS shipment through our service and I can see that you had refused the advised combine and repack service for your package prior to shipping and requested us to cancel this. I have verified that the reason why you would have paid a higher price for shipping is because the chargeable weight for the courier shipping prices offered to you would have been been based on the volumetric weight/size of the package at 9.90 kg rather than the actual weight of the goods inside 1.57 kg. If a repack service had been submitted from your account for your package, there may have been a sufficient amount of excess space to save if we were able to safely reduce down the current size of the package and in turn this could have helped lower the final courier shipping prices that were available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price as you were only shipping one package.
I understand that you wanted to ship with our untracked budget service, however, this service is for a shipment that contains 1 package with a weight of less than 2kg, overall dimensions of less than 90cm and a value under £20. Due to the total dimensions of your package being 113 cm this courier service option would not have been available to you for your package. We try to advise customers to always use fully tracked courier services because the untracked budget service doesn't offer any compensation or support for lost or damaged parcels and there is no tracking available. Once the package has been dispatched with the untracked budget service we are not able to advise on when or if the parcel will be delivered. If customers' choose to use this service it is at their own risk.
I hope the information I have provided to you is useful, we hope this issue would not dter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to get back in touch with our Customer Experience team through info@forward2me.com if you do have any further questions or concerns.
Kind Regards
Hayley
Randy Ferraro
29 June 2022
TNT Express Non-Docs
RF
There was a little delay organizing documents for customs, but overall I could not be more pleased with the service provided forwarding this large and difficult item. I mean these folks got a transmission all the way across an ocean to my door in a week. Pro packing on a pallet, secured with multiple straps and thoroughly shrink wrapped. It was not inexpensive, but it is here and in mint condition. Hats off to Aimee, Cameron, and the rest of the Forward2Me team. When the item is big and really matters this team does not disappoint.
Hi Randy.
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your comments.
It is so great to read your feedback to learn that you have had a great experience through our services.
I am so pleased that our Customer Experience agent, Aimee, was on hand to continuously support and assist you in relation to your shipping needs.
I will pass your gratitude onto Cameron and our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Baleswary Panchalingam
29 June 2022
FedEx International Economy
BP
it is a great service but it very expensive
Albert Wade
28 June 2022
FedEx Connect
AW
Wonderful service. No complaints. Will use again.
Unverified Customer
28 June 2022
Unknown Shipment Details
Wonderful experience with Almee & Forward 2 Me . Parcel was wrapped well and all items arrived in mint condition here in Australia
Hi Robert,
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
I will pass your gratitude onto our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service.
I will pass your gratitude onto our repack team in relation to the excellent repack service they provided for your goods to ensure they were safely and securely packed for transit.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Iris H.
28 June 2022
DPD Classic
IH
Great customer service. The shipping was fast and uncomplicated. I shipped a parcel from UK to Germany and even with customs it was here within 5 days.
khalid alsaqer
28 June 2022
FedEx International Priority
KA
good The best and easiest shipping method
Duke Tebogo Milanzi
28 June 2022
DHL Express Worldwide
DTM
You guys are great
Twana Shareef
28 June 2022
FedEx International Economy
TS
Excellent service. Prompt delivery. Helpful staff. Cannot recommend them enough.
leslie pinedo
28 June 2022
FedEx International Priority
LP
Super quick, reliable, and came in good condition! I would definitely recommend using forward2me and will definitely be using this service again!
alain
27 June 2022
FedEx International Economy
A
Excellent service as usual.
Erik Åsløkk
27 June 2022
DHL Economy Select
E�
Great service.
Dima Pole
27 June 2022
DHL Express Worldwide
DP
Great service and friendly staff to deal with. Highly recommended.
Stephen Brown
27 June 2022
DHL Express Worldwide
SB
Fast reliable, easy, and very cost effective using their combine and repack options on multiple orders
Unverified Customer
26 June 2022
Unknown Shipment Details
Well here's how this company REALLY works - don't believe all these fake positive reviews from suspiciously similar names, all with the same glowing feedback.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship!!! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Did I get my item(s)? Yes.
Was it easy? Enough, I guess.
Was it as I'd hoped? Barely.
Was it disingenuous? You bet.
Here's how their bait and switch works. On my UK - Australia ship.
Your items arrive and will be opened. They they are ready to ship! No, no actually they aren't. But they will sit there until you provide documentation for approval. Even when it's IN the box. They will then "verify" this information which will take a couple of days. Then it's ready to ship! No... no actually it isn't. You won't have the choice to ship it until - as they claim - it is ELIGIBLE to be 'repacked'. What does this mean? Well, it basically means they aren't going to ship your item, until you pay them, a COMPULSORY FEE, to repack it. Even though they leave it in the same packaging, you received it in. This isn't an option, as they claim. "To help save money and combine shipments". It is MANDATORY. For every package. A fee they will take, or they won't ship your item. But THEN. It is ready to ship!!! Oh no no, don't be silly. THEN. They put it into a QUEUE to be "repacked". And as they do it to EVERY package they receive, it will sit in a queue of hundreds. Maybe even thousands of packages. For another few days. But THEN, are we finally ready to ship?
Oh nope, nope. They will give you a freight quote range, ranging from reasonable to absurd. Whilst limiting what options and carriers you can choose. Then of course, this isn't an option range, at all. Once you select, the ONLY shipping method they will offer, it will automatically GIVE YOU the MOST EXPENSIVE absurd pricing quote that there is.
OK. But surely. Now. We're ready to ship?
HAH! Don't be silly. You then receive an INVOICE. For the shipping. To pay, with their fees on TOP, before it will ship. And once you PAY IT. It will take another few days of processing, before it actually ships.
And even then, for the absurd price you are paying for shipping, they will not offer nor honour, what the service actually is. IE: DHL Express International is 3 - 5 days carrier service. They will charge MORE than the DHL Express International rate, but knock it back to 7 - 10 days. Which is not what the carrier service is priced for. And of course, it'll be another few days, before DHL actually pick it up from F2M. And put it into their system.
So, all told, after a good few weeks of waiting from purchase to delivery. I did FINALLY get my item from DHL - which was delivered on a Sunday, kindly, following my delivery instructions. However. My 60GBP item, an artwork, cost 232GBP to ship. And didn't leave F2M for 5 days. I was happy to eat the cost just to get the item. But to call them transparent, good, and cost effective or even competitive would be ridiculous. If you had something that was even slightly heavy (this was only 3 kg) or large, you could be paying insane fees to ship it, or they simply will hold it hostage. O K as a one-off, would not use again.
Abrar Slyaqoub
26 June 2022
DHL Express Worldwide
AS
Helpful and fast
Unverified Customer
26 June 2022
Unknown Shipment Details
Tip TOP , show the rest how it should be done. Very professional. Compared to UK Po BOX this place is light years ahead. Avoid UK Pobox horrible service. Forward to me you know what you are getting and it is clean and modern.
Verified Customer
26 June 2022
FedEx Connect
VC
Excellent communication and super quick service.
Unverified Customer
25 June 2022
Unknown Shipment Details
I had to order a bulky car part from a UK retailer that don’t ship to the US. Used this service to have some address to ship within the UK. Pretty skeptical at first , but I was pretty impressed overall! Customer service was quick to respond. Prices are reasonable but not cheap. They were able to ship the item within the US in three days! Would definitely use this service again if I happen to order to another UK only retailer.
Lia Harf
25 June 2022
FedEx Connect
LH
Very happy with the service but it’s a bit pricey wish there was a Royal Mail shipping option
David Lugton
25 June 2022
DHL Express Worldwide
DL
Easy transaction that was quick and informative.
Verified Customer
25 June 2022
FedEx Connect
VC
I would recommend it. Fast, useful, reliable.
Tessa
24 June 2022
DHL Express Worldwide
T
Great service, everything was handled quickly. Parcel was repackaged neatly.
bernard martin
24 June 2022
DPD Classic
BM
excellent service efficace et rapide très pros !
Mai Nguyen
24 June 2022
FedEx International Priority
MN
It’s my first time using f2m, and i’m happy with the service. The staffs are friendly and willing to help me with all my requests. I definitely will be back for the services.
C Boss
24 June 2022
DHL Express Worldwide
CB
This is a super useful service for someone is SA where postage does not work as a service.
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
The delivery was seamless but could have included more updates. When you live in a country full of thieves you would like assurance by your suppliers.
I selected DHL for delivery and they and the forward2me handover were super!
Will use again, and again!!
Unverified Customer
24 June 2022
Unknown Shipment Details
Truly outstanding customer service.
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Aimee, Nica and the team always respond me very quickly with kind and professional atmosphere that help a lot for making myself feel relieved.
Thak you!
Verified Customer
24 June 2022
FedEx International Economy
VC
Fast response to emails, fast service!
Philippe CLECH
23 June 2022
DHL Express Worldwide
PC
An excellent service that I truly recommend. You can track your parcel at all stages then it depends what carrier you choose but I was not disappointed from the beginning on. Will use the service soon again
Blake Dickey
23 June 2022
FedEx International Priority
BD
Arrived Very Quickly. took 6 days for a package to be sent from germany to the usa , California.a bit pricey but still worth it . will be using again
Cuen Lucas
23 June 2022
DHL Express Worldwide
CL
Got my shipment to me ahead of schedule, and undamaged. Perfect
Jordin Phang
23 June 2022
FedEx International Priority
JP
Used the Germany warehouse. Services were same as the UK warehouse, fast and efficient.
Christina C
22 June 2022
DHL Express Worldwide
CC
I'm very pleased with the service and will continue to sue them.
T. Körper
22 June 2022
DPD Classic
TK
I just love Forward2me! Whenever you want to order in the UK choose Forward2me. They give you an address in the UK and send it forward to you. It‘s so easy to handle. I never had any problems with them. They are reliable and always helpful when German shipping companies make mistakes. Five stars from me!!!
Rasmus Thomsen
22 June 2022
DHL Express Worldwide
RT
Easy to use, friendly customer service. It just works...
Verified Customer
22 June 2022
UPS Standard Single
VC
Good service and good customer support
AHS Society
21 June 2022
DHL Express Worldwide
AS
Solid service I was with UKpost box and thank God I found this service. Professional, well designed and fair pricing. UK po box you end up paying £30 for a £5 parcel.
Rafael Martorell Jr
21 June 2022
DHL Express Worldwide
RMJ
Great service !
Suhaimi
21 June 2022
FedEx International Economy
S
Excellent service that i can recommend to anyone interested
Carol
21 June 2022
DHL Express Worldwide
C
I am grateful to have found this service. It allows me to buy things in the UK that aren't available to me in the US. It's still expensive. I've done it several times now, always buying from 5 to 8 items at a time. it ends up costing anywhere from $12 to $16 per item. Once I tell them to send it, I receive it quite quickly. I wish it was easier to call them & ask questions. If there's a way to do that, I haven't figured it out yet.
Justin Burge
21 June 2022
FedEx Connect
JB
Service is convenient and an amazing idea. However, shipping was EXTREMELY expensive (even for the cheapest option) and it took the item forever to arrive.
Hi Justin,
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Many thanks for your lovely feedback.
We are sorry that you feel dissatisfied with the shipping prices that were offered to you for your package to your address in the USA.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping with the couriers.
We also understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I have looked into your recent FedEx Connect shipment and we are confident you had been offered the most cost effective courier service option for your package at the time of shipping. I can see that you did not opt to request a repack service for your vinyl's prior to shipping but there would have been little volume or excess space that could have been saved on the original package and a combine and repack service would have not altered the original shipping prices offered to you based on the chargeable weight of your package. The FedEx Connect service is the lower priced service with FedEx and this service states estimated transit times of up to 4 business days. Please be aware that transit times stated by the couriers should only be seen as an estimate and the transit times stated only commence from the date of dispatch not from the date of payment. From the original FedEx tracking for your shipment, this was collected from our UK warehouse on Wednesday 31st May, please also note that business days do not include the weekends (Saturday and Sunday), your shipment had arrived in the USA by Friday 3rd June and was successfully delivered to your address by Monday 6th June in the afternoon. We feel the delivery service for your package with the FedEx Connect service was really fast and no unnecessary long delays incurred for your shipment through the network.
I hope the information I have provided to you is useful, we hope this issue will not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do not hesitate to contact our customer experience team from info@forward2me.com if you do have any further questions or concerns and we will be more than happy to assist you .
Kind Regards
Hayley
Unverified Customer
20 June 2022
Unknown Shipment Details
Ordered a Mathmos lava lamp and use the Forward2me service to ship to my Country, since Mathmos is not shipping there currently. From the order to Mathmos to my door took about week and was a lot cheaper than I expected. The process was easy, fast and secure and now I am enjoying my awesome new lavalamp thanks to all involved. I would highly recommend this service because of its ease of use and quick shipping. Thanks Forward2me, I got something I thought would take me at least another year to get, NOW. You rock!
Clayton
20 June 2022
DHL Express Worldwide
C
As always forward2me is on top of their game. Fast processing of my package, reasonable shipping rates and excellent customer services.