Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
15 July 2022
Unknown Shipment Details
The first time I used them, there was no problem. When I ordered the.exact same things to be forwarded, they said there was hazardous materials and had to pay the surcharge. The shipping was nearly as much as the items but I paid. They then cancelled the fedex delivery without notifying me as to why and are currently holding my package and have told me to contact customer service to find out why. I have currently put in a dispute with PayPal to get the shipping back and I will have them return the products so I can reorder and have it sent through another company. It is also interesting that they have done this on a Friday afternoon there time which ensures I wouldn't find out about it until Saturday. Now I have to wait until Monday to get any explanation.
Verified Customer
15 July 2022
FedEx International Economy
VC
"I can assure you that this is not the responsibility of forward2me"
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
This is not assuring at all...
I understand that there are delays in this current state, but please be more helpful to your customers. Get some statistics and check how long shipments via DHL, FedEx, UPS take from your facility to the destination, and share your data so the customer can make an informed decision next time.
As it stands, I'll probably be using Buyandship since the delivery time is just as long, and the cost is HK$26/lbs, less than half of what is being charged with these carriers.
Also, let the customer know in advance that verification will be required. It doesn't feel good learning that my property is suddenly at risk of being discarded in your facilities.
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Abdu
15 July 2022
FedEx International Priority
A
Amazing service!
Unverified Customer
14 July 2022
Unknown Shipment Details
Hi! I’ve recently received my parcel in Germany from UK. I’m really satisfied with the way that they handled and organize the parcel and most importantly I really liked the fact that they have security check of parcel (specially if it’s expensive) in order to see if your purchase is legal but not fraud or scam… since you give the company address for your purchase and they should of course make sure about everything (even maybe how you paid your purchase) to forward the parcel to you. Check the regulations of posting in the website because some stuff cannot be sent. That’s why it’s important to figure all these thing out before any purchase or you can contact them. Thank you for everything and wish you all the best. Best regards
Unverified Customer
14 July 2022
Unknown Shipment Details
I had a proplem in combine and packing my shipment to Cairo but after emailing forward2me I recieved an email from Aimee which was very helpful and fast thanks a lot
Unverified Customer
14 July 2022
Unknown Shipment Details
Fantastisk kundeservice og mange valgmuligheter for frakt til Norge.
Unverified Customer
14 July 2022
Unknown Shipment Details
They have a very big problem at Germany Warehouse ,because if you arrange an incoming parcel to Germany warehouse via DHL (Deutche Post) most probably 25% of these parcels would be retruned to original sender and F2Me did not take any responsiblity and did not try to solve this issue . Returning parcels caused to me extra cost and time lost .
Unverified Customer
14 July 2022
Unknown Shipment Details
My parcel got stuck in customs and forward2me immediately reached out to me and made sure that it arrived safely at my doorstep which was very lovely. A big thanks to Chris from forward2me customer service :)
Hi Layla.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Chris, was on hand to quickly assist you and support you with all of your queries and concerns whilst your shipment was delayed in customs.
I will pass your gratitude on to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Chris, was on hand to quickly assist you and support you with all of your queries and concerns whilst your shipment was delayed in customs.
I will pass your gratitude on to them personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
chris
13 July 2022
FedEx International Priority
C
Good service but a little bit expensive...
Verified Customer
12 July 2022
DHL Express Worldwide
VC
good service
Unverified Customer
12 July 2022
Unknown Shipment Details
I have been chasing this service for more than a week regarding a package but to no avail. This service has lost the package despite me repeatedly sending the tracking number and so forth. They have just passed me on from one customer services to another. Disappointed by their behaviour. No compensation either. Will defibynot use this service again.
Verified Customer
12 July 2022
FedEx International Economy
VC
Items were reconsolidated into one secure package and then further protected for shipment. I appreciate the reliability and the numerous shipping options. Trustworthy and will use again!
schu
11 July 2022
DHL Express Worldwide
S
Seamless experience getting items delivered to the US when the EU/UK vendor doesn't ship internationally. Highly recommend!
Stefan
11 July 2022
DHL Express Worldwide
S
Consistently reliable, quick processing and friendly, high quality service. Used it about 6 times until now and all went well each time.
Omar Mehmood
11 July 2022
DHL Economy Select
OM
They provide a fast and amazing parcel forwarding service with their various warehouses conveniently located across the globe.
Vladimir Volkov
11 July 2022
DHL Express Worldwide
VV
Good: Fast delivery. To be improved: Freight cost can be provided on earlier stages
ship to Kuwait
11 July 2022
DHL Express Worldwide
STK
The shipping fees increased after repackaging
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Shinji Yazaki
11 July 2022
FedEx International Economy
SY
Peace of mind, reliable
I use it once in a while. It always arrives reliably.
I use it once in a while. It always arrives reliably.
Megs
10 July 2022
DHL Express Worldwide
M
Clare was so helpful and patiently answered all my questions on email. I did find it a little difficult to get hold of someone on the phone line but did get a call back (unfortunately I missed the call back)
Verified Customer
10 July 2022
FedEx International Economy
VC
いつもスムーズに商品を発送頂いてます。ありがとうございます。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
郵送の手数料が少し高いと感じますが、円安の影響もあるかと思います。
alessandro carniel
09 July 2022
DHL Economy Select
AC
Very fast service and immediate response from personnel for any evenience.
NAOKI OKADA
09 July 2022
DHL Express Worldwide
NO
Totally satisfied.
Quick response and low cost.
I will order again.
Quick response and low cost.
I will order again.
Unverified Customer
09 July 2022
Unknown Shipment Details
Great experience Aimee took care of my package all the way, And clara helped out too. Package received in good condition no damage
Cristina Gil
09 July 2022
FedEx Connect
CG
good packaging, nothing damaged, arrived perfectly
Predrag Lalovic
09 July 2022
DHL Express Worldwide
PL
Great service!
Unverified Customer
08 July 2022
Unknown Shipment Details
After placing my order from a UK-website, only 6 days later my package had arrived to my adress in Sweden. Although a little pricey compared to other alternatives, I'd happily spend the little extra money and know the service is going to be fast and that the company is reliable.
Alyssa B.
08 July 2022
UPS Economy
AB
This service was easy, inexpensive, and fast. I was worried using it at first because it’s over 4,000 miles away but my record vinyl came in better shape then it has when I’ve ordered from stores in the US. Couldn’t recommend forward2me more!
Abdulqader Dawood
08 July 2022
FedEx International Priority
AD
Amazing service!
Siu Lam Kwok
08 July 2022
DHL Express Worldwide
SLK
I used them for a little over a decade now, almost from when they started their business. So I considered myself qualified to give them a five star rating.
Verified Customer
08 July 2022
DPD Classic
VC
Nearly everything worked so far.
Minor complication with tariff rates.
Minor complication with tariff rates.
Unverified Customer
08 July 2022
Unknown Shipment Details
Don't use the rubbish company!!
The First time, When I use their Germany warehouse and they provide return service to seller, I make the return request and upload the return label.
Due to seller specify use UPS, so i double confirm the c.s use my Return Label. But, finally the warehouse use their courier "DPD " and my parcel send to Germany warehouse , but they get my parcel to Poland. Now ,the my parcel hold on the France and unsuccessful return to seller. The c.s :Kat can not help me anything.
The second thing is i have other shipment to their warehouse, i arrange ship to my country, their charge me Dimensions (cm) 36x19x10 ,actual weight was: 0.27 kg , Total Chargeable Weight 1.40 kg i totally understand will charge volume weight, but when i received the parcel, the parcel Dimensions just 17x17x10 cm, this volume weight not enough 1Kg, the charge amount difference 8 euro.
Obviously, the company very dishonest and communicate have mistake .
The First time, When I use their Germany warehouse and they provide return service to seller, I make the return request and upload the return label.
Due to seller specify use UPS, so i double confirm the c.s use my Return Label. But, finally the warehouse use their courier "DPD " and my parcel send to Germany warehouse , but they get my parcel to Poland. Now ,the my parcel hold on the France and unsuccessful return to seller. The c.s :Kat can not help me anything.
The second thing is i have other shipment to their warehouse, i arrange ship to my country, their charge me Dimensions (cm) 36x19x10 ,actual weight was: 0.27 kg , Total Chargeable Weight 1.40 kg i totally understand will charge volume weight, but when i received the parcel, the parcel Dimensions just 17x17x10 cm, this volume weight not enough 1Kg, the charge amount difference 8 euro.
Obviously, the company very dishonest and communicate have mistake .
Hi there.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services.
I have asked for one of my senior customer experience agents to look into your complaints in more detail and they will reach out to you via email to discuss their findings with you further.
I am sure we can come to an amicable resolution for the shipping issues and concerns you have highlighted.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
08 July 2022
DHL Express Worldwide
VC
Der Service ist wundervoll. Ich würde mich jederzeit wieder für dieses Unternehmen entscheiden. Für mich gibt es da nichts zu überlegen. TOP 100 Punkte
Verified Customer
07 July 2022
UPS Standard Single
VC
Fast and great customer service
Verified Customer
06 July 2022
FedEx International Economy
VC
迅速に出荷してくれました。手数料及び送料は高くもなく、安くもなくで、満足でした。ある程度英語が理解できれば、簡単に出荷指示が、出せます。同梱指示はどうだかわかりませんが。総じて良かったです。
Sheena M
06 July 2022
DHL Express Worldwide
SM
I am very pleased with the service provided by forward2me. I ordered a very special item exclusive to the Japanese market. I was notified quickly that my order had arrived at the Japan warehouse. The process for getting the shipping details input was straight forward. Choosing my method of shipping was simple with several options available. My order was delivered internationally from Japan to the United States in 3 days. I was thrilled to have my item so quickly. I will definitely us forward2me in the future if I choose to make another purchase from abroad that cannot be directly shipped to me. I would definitely recommend forward2me services to anyone. AA++ Service
Thank you forward2me!!
Thank you forward2me!!
Verified Customer
06 July 2022
DHL Express Worldwide
VC
Arrived great condition fast and easy. Will use them again for sure. Only used them once so far but had a great experience. They even got back to me with a question I had before it arrived.
Abdullah Alfouzan
06 July 2022
DHL Express Worldwide
AA
Prompt, fast, with great customer service.
Verified Customer
06 July 2022
FedEx Connect
VC
Service was great and order through forward2me saved us a lot for baby formula.
Verified Customer
06 July 2022
DHL Express Worldwide
VC
I have been using this service for awhile and I am absolutely glad I decided to take a chance on them. Amazing customer service and my items are always shipped out extremely fast!
Ian
05 July 2022
DHL Economy Select
I
Did what they claim they do. I usually directly contact DHL/DPD to ship over the border however sometimes its pretty intense process and seller doesn't want to go thru that so I've tried forwarder for the first time.
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Everything went smoothly, price was little higher tho I think you pay extra for the services and all that jazz however if you are just shipping your package, you don't want to do any repackaging, additional services you are better off to contact carrier directly and arrange delivery with them, it's gonna be cheaper.
I could have saved probably a little over 1/3 of the final price I've paid, it was my first time trying a forwarder.
TLDR
If you just want to ship a package as It is, no additional services, you are better off to contact carrier directly.
If you don't want to go thru all the hassle or seller for some reason doesn't want to, or you want some extra packaging or reducing the package size etc, you just want someone to sort things for you then Forward2me is reliable service, yet expensive.
Recommended
Unverified Customer
04 July 2022
Unknown Shipment Details
I am yet to use their services but their customer service agents Nica and Psalms especially were superb and very helpful and gives me a good feeling about their services in the future. Keep up the good work?
Hi Mariah.
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Nica and Psalms, have been on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto both agents personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for your lovely feedback.
It is great to hear that you have had a great shipping experience through our service and I am so pleased to hear that our customer experience agents, Nica and Psalms, have been on hand to quickly respond, assist you and support you with all of your queries.
I will pass your gratitude onto both agents personally.
We really appreciate your comments and we shall look forward to assisting you with shipping again very soon.
Take care and stay safe.
Kind Regards
Hayley
Giorgio
04 July 2022
DHL Express Worldwide
G
Perfect as usual !
Franz Probst
03 July 2022
FedEx International Priority
FP
Einfach ein SUPER Service und Lieferdienst
Amrit Bajwa
03 July 2022
UPS Express Saver
AB
The team at forward2me were incredibly helpful with answering my many questions. I was shopping a large and fairly pricey gaming chair and the team reassured me and answered every question along the way! The package arrived to me quickly and safely!
customer
03 July 2022
FedEx Connect
C
I'm in the US and wanted to buy from a UK company that doesn't have affordable international shipping options. forward2me has a fairly streamlined online interface and helped me save about $70 on a 5 KG shipment of food items when compared with the merchant's shipping option.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
Importing food to the US requires an FDA Prior Notice, which was more complicated than I expected. Thankfully, forward2me's support staff provided the documentation I needed to complete that step.
I deducted 1 star because forward2me didn't provide the necessary FDA Prior Notice guide as part of their web interface/process; I had to reach out to support to request it, then wait for them to respond. Then, there was an issue with the FDA documentation I initially uploaded, which made it through forward2me's review process. That resulted in a week-long US Customs delay because FedEx was waiting for the correct documentation, which I ended up submitting to them directly.
All that said, I will use forward2me again because their support team ultimately handled the issue well, and because I'm now familiar with the FDA Prior Notice process.
If you're importing food to the US, pay close attention to the guide and enter "TBD" in the Tracking Number field on FDA's site (placeholder value) so you can fully complete and submit the FDA Prior Notice Web Entry. When that's done, you can generate the summary page with a barcode, which is the document you need to upload to forward2me.
L Woo
02 July 2022
UPS Express Saver
LW
Excellent service. Everything was transparent and very quick. Package received as expected!
Unverified Customer
02 July 2022
Unknown Shipment Details
In 22 years that I've been buying online and using various proxy forwarders, this is the worst company I've ever encountered. Extremely bad and unprofessional. Simple things like providing photos of the package or allowing the customer to fill the customs declaration are non existent, as a result of non existent customs declaration and wrongfully reported price of the goods, I've ended up paying customs fees of over 200 usd, when the goods were actually free of any customs duties had the price was reported right. My advice - stay away
Jane Stewart
02 July 2022
DHL Express Worldwide
JS
I had an issue that was resolved immediately. Service is always so fast and i could not be happier.
Justin Waters
02 July 2022
UPS Express Saver
JW
Excellent customer service and communication along the way. Would definitely do service with forward2me again.
Verified Customer
02 July 2022
FedEx Connect
VC
Very prompt and great customer service