Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.

Unverified Customer
14 October 2022

I am a customer from Germany , living in Munich , Bavaria but staying a the moment in northern Germany in Lower Saxony. Complicated situation , when you want to buy something in the UK. Due to some mental issues I am a bit slow and so I got confused sometimes. But it went perfectly. The customer support is impressively fast and yes , indeed supportive. Nowadays I am not used to this anymore. Friendly , helpful , fast and uncomplicated. That is all I can say and that is all you need.

SAMANTHA LINDSEY
14 October 2022

SL
Good service I would use again

Janet H
14 October 2022

JH
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!

Unverified Customer
13 October 2022

I've bought many perfumes from the UK and used Forward2Me since this particular perfume house didn't ship to Canada. So I went online and found Forward2Me. I just recieved my parcel today. After paying almost the same cost of my expensive perfume they said they needed to repack this small box into a cardboard box 20 times the size of my tiny parcel and I was obviously charged much more for this obvious cash grab. If you work there credit my shipping back because if they don't I'm going to post until your lose 20 times the business that you charged me. I wish I could upload the box they used beside my parcel. What a scam.

Abdulkareem
13 October 2022

A
great service
5 stars
5 stars

Unverified Customer
13 October 2022

There was a little problem.
Immediate response and help by Aimee.
Recommended,.
Immediate response and help by Aimee.
Recommended,.

Hi Ramon j.
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley

Unverified Customer
12 October 2022

This is the second time i am writing this review and its base on true facts. I do have the communication emails and contact text via whatapps.
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang

Hi Liang.
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley

Karla V
12 October 2022

KV
First time "user" and would def recommend. Great service. Updating tracking info.

Unverified Customer
11 October 2022

TLDR: I received my order after 8 days (UK -> US). Highly recommend.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.

Anja L
11 October 2022

AL
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.

Unverified Customer
10 October 2022

Multiple attempts to send a parcel to my forward2me German address to no avail. DHL unable to deliver so I contacted forward2me to be given an alternate address which also was undelivered and returned to sender.
After 2 failed attempts I ended up using another company which worked without issue.
After 2 failed attempts I ended up using another company which worked without issue.

Steven W
10 October 2022

SW
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.

Darin B
07 October 2022

DB
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.

Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley

Unverified Customer
07 October 2022

Great teem work and great service.

Unverified Customer
07 October 2022

Since signing up with this company I get around 20 - 45 Spam mails a day! What did you do with my Email? I did not subscribe or share my info anywhere else so it must be this company.

Hi there,
Thanks for your review.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
As per our terms of use section 7 we do have to share data with selected third parties and by registering with our services this enters you into an agreement for some details to be shared with selected third parties.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for all feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Thanks for your review.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
As per our terms of use section 7 we do have to share data with selected third parties and by registering with our services this enters you into an agreement for some details to be shared with selected third parties.
If you do not wish to receive any notification emails relating to our service, there is the option to select the 'Unsubscribe' at the bottom of any emails that we send to you and we can also arrange for all feedback notifications to be switched off from your account if required. Please contact our Customer Experience team to request this in writing.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley

Jack W
07 October 2022

JW
I've tried all the parcel forwarding services, forward2me is the cheapest, is easy to use and never disappoints. I would recommend this to friends AND lovers

A B
07 October 2022

AB
Very easy to use and have now used three times with success

J. K
07 October 2022

JK
The service is good and the prices for the parcels are fair, better than other forwarding sevices

Unverified Customer
07 October 2022

They said it takes up to 24hour for the arrived parcel to be showing in my account, however, There should be 3 parcels arrived their Japan warehouse since late September, none of them been showed in my account yet. I tried to contact them, but it’s been another 2days, nobody replied me any words yet. It’s the first time I used the service, but it feels like a scam to me so far.

Daniel S
07 October 2022

DS
I wanted to order a product that didn't ship to Sweden and it was pretty expensive for shipping (£36) but totally fine in the end. Just prepare for like a 25% customs tax if ordering from UK because of brexit. I bought product and shipment before Forward2me for like £150, and then + £36 for their final shipping to me, and I paid like maybe £30-40 extra (probably 25%) after it arrived in Sweden (where I live)

Unverified Customer
07 October 2022

As usual forward2me services is fast and safe package, the teem is very understanding and very kind.

Tanja K
06 October 2022

TK
Forward2me has a very friendly and helpful customer service. You can ask anything and they always reach out to you in no time. They deserve more than five stars!

Rachel A
06 October 2022

RA
I have had a very positive experience with forward2me. Very quick and useful response, and goods packed and sent very fast.

Unverified Customer
06 October 2022

Raised this matter with a representative, and this was promptly and fully resolved.

Oscar S
06 October 2022

OS
Reason I used this service was due to me not being able to purchase a few items from another country. This service made it extra easy and shipment arrived to my house within a few days. Forward2Me is a game changer. I will using this service from now on. Highly recommend it A+++ service.

Dorian P
06 October 2022

DP
It was great will come back and use this service in the future!

Marie b
06 October 2022

MB
Excellent service. Items always arrive intact and on time.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.
My overall online "global" shopping experience has been enhanced and eased because of foward2me.

Karen P
06 October 2022

KP
Good communication and continuous update regarding status of your items. Well secured packaging. Recommended services

Unverified Customer
05 October 2022

Ordered shock absorbers online , hoping to ship them to Iceland , not realizing that they were classed as "Dangerous goods". I contacted support and Chris explained the situation thoroughly and after I arranged for the parcel to be picked up from them , he accomodated all my needs and performed admirably! That is why , even though they could not ship my parcel , they receive 5 stars for Chris's excellent customer service.

Unverified Customer
05 October 2022

Ordered shock absorbers online, hoping to ship them to Iceland, not realizing that they were classed as "Dangerous goods". I contacted support and Chris explained the situation thoroughly and after I arranged for the parcel to be picked up from them, he accomodated all my needs and performed admirably! That is why, even though they could not ship my parcel, they receive 5 stars for Chris's excellent customer service.

Brittany M
04 October 2022

BM
The website was really easy to use. Everything was very easy to figure out. The package arrived very quickly.

Unverified Customer
04 October 2022

I used many times for the UK address and so far there is no problems.
But i used the German address, everything went wrong. DHL couldnt locate the address, forward2me says its a zone issue. And they will contact DHL to resolve the problem.
I waited and waited. Asked for updates and there is no reply via whatapps. I email and called them, the only answer i get is they are still trying to resolve.
I seriously dont understand, just contact DHL and get them to send to the correct address, why is it so hard that i need to wait so many days and yet they still have not resolve the problem?
Anyone reading this, can you provide me the CEO email so that i can contact directly?
But i used the German address, everything went wrong. DHL couldnt locate the address, forward2me says its a zone issue. And they will contact DHL to resolve the problem.
I waited and waited. Asked for updates and there is no reply via whatapps. I email and called them, the only answer i get is they are still trying to resolve.
I seriously dont understand, just contact DHL and get them to send to the correct address, why is it so hard that i need to wait so many days and yet they still have not resolve the problem?
Anyone reading this, can you provide me the CEO email so that i can contact directly?

Hi Liang.
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We are fully aware of the ongoing delivery issues at our Germany address. DHL Paket service have stopped all deliveries to our Germany address and we are trying our best to find out why this has happened.
We have every intention to get this issue resolved as soon as possible and please be assured we are fully investigating the reasons behind the delivery issues with DHL Paket directly.
We understand that the delivery issues with DHL Paket are causing delays, anger and frustration for many of our customers who regularly use our Germany warehouse and we can only but sincerely apologize for this.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear that you feel dissatisfied.
We are fully aware of the ongoing delivery issues at our Germany address. DHL Paket service have stopped all deliveries to our Germany address and we are trying our best to find out why this has happened.
We have every intention to get this issue resolved as soon as possible and please be assured we are fully investigating the reasons behind the delivery issues with DHL Paket directly.
We understand that the delivery issues with DHL Paket are causing delays, anger and frustration for many of our customers who regularly use our Germany warehouse and we can only but sincerely apologize for this.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley

D D
04 October 2022

DD
So people usually read the one star and two star reviews.
So I'll start with this. Customer communication was 5 stars. I cannot dispute that. It was quick, timely, you just gotta match up the UK hours with your own time zone.
Everything else? Not so much.
First those quotes they give you on the front page of the website? Forget all that entirely. Literally just throw that out. Or pick the biggest one and add 30€.
I ordered some manicure gel. Not flammable, non dangerous, very small goods. They even come in their own strong plastic pots. I got three packages, total weight was about 1.21 kg total.
Cheap, right? I expected to pay 60-70€ in shipping, with FedEx.
Wrong. Wrong!
I was hit with a repacking fee of 6€, ok. Fine. Expectation was that it was going to be in a smaller box.
Wrong again! My 6€ paid for the package to get heavier. It went from 1.21 kg to 1.38 kg.
So I paid for it to get heavier?
The shipping quote forced it to be optimized for DHL, said best would be 70€, worst would be 86€.
I was slapped with a solid 96€ for shipping.
So the package got heavier, and quote was now higher. I paid for over 200€ so I was in it for the long haul.
It said DHL express, two business days. I waited 2 weeks for that package to arrive to NEW YORK CITY for collection.
When I got it, it looked like my stuff was thrown in the most ramshackle, ghetto big box they had with no extra care or protection. There were packing peanuts, but that's it. And it looked like they just opened the other packages and tossed the contents inside of the big box with no care or protection.
So I'm not doing this again.
Edit: let me add this. If I had shipped to America via bpost from the Benelux, shipping would have been 46€ for 30 kg.
So I'll start with this. Customer communication was 5 stars. I cannot dispute that. It was quick, timely, you just gotta match up the UK hours with your own time zone.
Everything else? Not so much.
First those quotes they give you on the front page of the website? Forget all that entirely. Literally just throw that out. Or pick the biggest one and add 30€.
I ordered some manicure gel. Not flammable, non dangerous, very small goods. They even come in their own strong plastic pots. I got three packages, total weight was about 1.21 kg total.
Cheap, right? I expected to pay 60-70€ in shipping, with FedEx.
Wrong. Wrong!
I was hit with a repacking fee of 6€, ok. Fine. Expectation was that it was going to be in a smaller box.
Wrong again! My 6€ paid for the package to get heavier. It went from 1.21 kg to 1.38 kg.
So I paid for it to get heavier?
The shipping quote forced it to be optimized for DHL, said best would be 70€, worst would be 86€.
I was slapped with a solid 96€ for shipping.
So the package got heavier, and quote was now higher. I paid for over 200€ so I was in it for the long haul.
It said DHL express, two business days. I waited 2 weeks for that package to arrive to NEW YORK CITY for collection.
When I got it, it looked like my stuff was thrown in the most ramshackle, ghetto big box they had with no extra care or protection. There were packing peanuts, but that's it. And it looked like they just opened the other packages and tossed the contents inside of the big box with no care or protection.
So I'm not doing this again.
Edit: let me add this. If I had shipped to America via bpost from the Benelux, shipping would have been 46€ for 30 kg.

Hi Dionne.
Many thanks for your feedback.
I am sorry to hear of your dissatisfaction.
I would like the opportunity to reach out to you directly to further discuss your issues and concerns in more detail.
Please keep an eye out for my email.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear of your dissatisfaction.
I would like the opportunity to reach out to you directly to further discuss your issues and concerns in more detail.
Please keep an eye out for my email.
Kind Regards
Hayley

A dToit
04 October 2022

AD
Excellent Service As ALWAYS :) :) Thank You Very Much A+++

Franziska
04 October 2022

F
Good Service, fast, but very expensive

Hi Franziska.
Many thanks for your feedback.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible for our customers based on the volume of packages that we receive.
We understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some of the courier services are reviewing their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis. Also many of the courier services' are having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and that you will reconsider your current rating.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible for our customers based on the volume of packages that we receive.
We understand that everyone is facing financially challenging times worldwide. Unfortunately the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some of the courier services are reviewing their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis. Also many of the courier services' are having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and that you will reconsider your current rating.
Please do not hesitate to get back in touch if you do have any further questions or concerns.
Kind Regards
Hayley

Luis G
04 October 2022

LG
Service is fast, clear, streamlined, and custom service is also very fast. Really would recommend it!

Juan G
03 October 2022

JG
Awesome service… Great Prices.
Recommend 100%.. really reliable and great customer service..
Recommend 100%.. really reliable and great customer service..

James P
03 October 2022

JP
Happy to recommend these guys, efficient service and reasonable pricing. I had a few questions for my first shipment and they were happy to talk me through any queries.

Dut M
03 October 2022

DM
Very excellent services and the shipment is very fast

Nerdy
02 October 2022

N
Item was with me within a week and well communicated

Unverified Customer
02 October 2022

Can be trusted
Gives updatesfor all steps
Best customer support
A systematic service
Gives updatesfor all steps
Best customer support
A systematic service

Chris Barton-Fox
02 October 2022

CB
The website is tricky to understand, and I was made to arrange re packing into one parcel, in order to get the website to work ! which was not needed and not done It was only one parcel in the first place.
Apart from that it came through safe and sound
Apart from that it came through safe and sound

Robin d
02 October 2022

RD
Forward2me kept me informed when items were delivered to Preston and when they were released for delivery to South Africa by courier.

ABDUL CHERACHAM
02 October 2022

AC
your services are awesome

Daniel L
02 October 2022

DL
Very good my hats got to me in perfect condition. Only downside is how long it takes for items to arrive.

Vincent Leoz
01 October 2022

VL
Sorry for my low english level, but the service is really good! I contact them for few questions, and they always take the time to answering and explain to me. If i need, or if my friends need the same service, i will tell them to go at Forward2me.com with no problem! Thanks for all

Unverified Customer
01 October 2022

Great customer service.

Mariam A
01 October 2022

MA
Thank you for good service, fast, reliable. You get updates about your parcel all the time

SZABO SZILARD
30 September 2022

SS
I only used the Japanese branch but it's reliable and trustworthy

Richard Smith
30 September 2022

RS
Always so professional and no requests even how small are answered. Your packages are indeed in safe hands and will be in time !!!! A++++ Thank you, everyone !!