Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
17 August 2024
Unknown Shipment Details
So happy I found Forward2me! Only way I could have gotten my euro doona in the us and I’m so grateful because it’s so much better and makes my life so much easier. The support the company provided to help me through the process was incredible! So communicative and thorough. Thank goodness for this company!
Thank you so much for your kind words! 🌟 It’s wonderful to know that our support made the process smoother for you. We’re here whenever you need us, and we’re so happy to have been part of your experience. Thank you for choosing Forward2me!
Romeo Matic
17 August 2024
UPS Express Saver
RM
Hidden scams
Hi Romeo,
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Thanks for the feedback.
We take all concerns seriously and want to assure you that we operate with full transparency.
We attempted to reach you about this matter but haven’t received any details regarding your perception of our service as a scam.
If you have experienced any issues or have specific concerns, please reach out to us directly, and we will be happy to investigate and resolve any misunderstandings. Your trust is important to us, and we’re here to help clarify any doubts.
Many thanks,
Forward2me
Lynette Musyoka
17 August 2024
DHL Express Worldwide
LM
You guys did a good job!!!
Many thanks for the 5 star review. 😊
Unverified Customer
17 August 2024
Unknown Shipment Details
Thank you Honey from the team to help me with my warehouse parcel. This is my first time using proxy service from US and I have a great and fuss free experience. I appreciated your efficient service. Thank you Honey.
Many thanks for the 5 star review for Honey. ❤️
Unverified Customer
17 August 2024
Unknown Shipment Details
I was preparing to buy some stuff in USA and needed to use forwarding company. After some research, this company (and two others) seemed like the best candidates, with forward2me offering the best deal in regards of shipping. Especially when they offer you option of locking your price for 30 days. The idea is that you calculate your package shipping based on dimensions etc. and they offer you shipping options. After that, you can pick one and you are good to use that prefered option for 30 days. Sound good...
Not.
After I filled in all the package details, I've got email confirming that they locked the prices for me. The only problem was that the dimensions were all wrong. That was the point during which I remembered that one other reviewer had similar experience, so I checked his review again and surprise surprise, he got the exact dimentions in the locked prices email as me. The problem is that my package and dimensions I've filled in were three times bigger. Three times! I would pay so much more if I used them if I didn't noticed that details.
Well, I still gave it several last chances, I tried to fill it again, in inches instead of centimetres, after that I've raised this issue with service desk and asked them to help me sort this problem.
Well, Service desk agent picked my issue, asked some questions and for me to test all of the steps again even thought I described my problem before and added printscreens with all the data and information already. But fine, I've done all that was asked of me, I would say that I replied mostly an hour after I received the email. With all the information required from me. I triple checked because it took whole day before they replied and I wanted to speed the process.
Well, second answer came day later, with all the questions asked again just in other words. Well, I was not happy but did all the stuff again.
Another day long wait and guess what, still the same treatment and same questions. By that time I was viewing this whole issue as suspicious bacause I tried that calculator and locking prices several times, with several dimensions with different metrics and every time I've got the same email with same small-ish dimentions. The same email to the t.
To be honest, if done by some unknow company, I would view it as advertising scam and never deal with them because too many red flags. But I digress. This review is just to let other people know about this issue and warn them to double check dimensions and prices before actually buying something and sending it to their address.
Anyhoo, as for Service desk saga, I just gave up, asked to remove my account and all my personal and account related data as per GDPR (I'm from Europe) and even that was not done properly as I've got promotion email from them just few hours later. After I asked to remove all my personal data. This one is seriously enough to take them to court and I am just little step from just doing that, so annoyed I am right now.
So I decided for more expensive company instead which was recommended to me by other collectors. Being cheap is probably not the smartest thing to do in this case anyway as I am buying limited edition of book (collectible) and it would break my heart if something happeded to it. And tbh, forward2me had few shipping options as expensive as the company I used so in the end who know if I wouldn't pay even more.
edit 18.8.2024: TP site asked for additional information including my reference (F2M ticket I guess), Name and Phone number. I provided reference and Name as they have these information already anyway but I am in no way comfortable providing my personal phone number. There is so many scams that use personal numbers, it's ridiculous. I provided other information as I am not sure if they won't delete my review as false otherwise but that does not mean that I am not done with this company. If I hear from that never, it would be still too soon.
Also, checked their calculator/locking price and it is still not working, locked price is for very small package with smaller dimensions different from the ones I filled in. Until this feature is fixed, there is no room for this pointless discussion IMO.
Not.
After I filled in all the package details, I've got email confirming that they locked the prices for me. The only problem was that the dimensions were all wrong. That was the point during which I remembered that one other reviewer had similar experience, so I checked his review again and surprise surprise, he got the exact dimentions in the locked prices email as me. The problem is that my package and dimensions I've filled in were three times bigger. Three times! I would pay so much more if I used them if I didn't noticed that details.
Well, I still gave it several last chances, I tried to fill it again, in inches instead of centimetres, after that I've raised this issue with service desk and asked them to help me sort this problem.
Well, Service desk agent picked my issue, asked some questions and for me to test all of the steps again even thought I described my problem before and added printscreens with all the data and information already. But fine, I've done all that was asked of me, I would say that I replied mostly an hour after I received the email. With all the information required from me. I triple checked because it took whole day before they replied and I wanted to speed the process.
Well, second answer came day later, with all the questions asked again just in other words. Well, I was not happy but did all the stuff again.
Another day long wait and guess what, still the same treatment and same questions. By that time I was viewing this whole issue as suspicious bacause I tried that calculator and locking prices several times, with several dimensions with different metrics and every time I've got the same email with same small-ish dimentions. The same email to the t.
To be honest, if done by some unknow company, I would view it as advertising scam and never deal with them because too many red flags. But I digress. This review is just to let other people know about this issue and warn them to double check dimensions and prices before actually buying something and sending it to their address.
Anyhoo, as for Service desk saga, I just gave up, asked to remove my account and all my personal and account related data as per GDPR (I'm from Europe) and even that was not done properly as I've got promotion email from them just few hours later. After I asked to remove all my personal data. This one is seriously enough to take them to court and I am just little step from just doing that, so annoyed I am right now.
So I decided for more expensive company instead which was recommended to me by other collectors. Being cheap is probably not the smartest thing to do in this case anyway as I am buying limited edition of book (collectible) and it would break my heart if something happeded to it. And tbh, forward2me had few shipping options as expensive as the company I used so in the end who know if I wouldn't pay even more.
edit 18.8.2024: TP site asked for additional information including my reference (F2M ticket I guess), Name and Phone number. I provided reference and Name as they have these information already anyway but I am in no way comfortable providing my personal phone number. There is so many scams that use personal numbers, it's ridiculous. I provided other information as I am not sure if they won't delete my review as false otherwise but that does not mean that I am not done with this company. If I hear from that never, it would be still too soon.
Also, checked their calculator/locking price and it is still not working, locked price is for very small package with smaller dimensions different from the ones I filled in. Until this feature is fixed, there is no room for this pointless discussion IMO.
Thank you for your feedback. You've highlighted a bug related to the conversion from metric to fractional measurements on our pricing page. As our operations in the USA (using inches and pounds) are relatively new, we've encountered a few issues since our other locations use metric units.
We will work on fixing this issue promptly. Thank you again for bringing it to our attention.
Many thanks,
Forward2me
We will work on fixing this issue promptly. Thank you again for bringing it to our attention.
Many thanks,
Forward2me
Unverified Customer
17 August 2024
Unknown Shipment Details
HONEY from Japan warehouse was perfect, resolved the problem in no time.
Many thanks for the 5 star review for Honey. ❤️
Unverified Customer
16 August 2024
Unknown Shipment Details
Good Day,
Many things made this experience super great :-
1-Direct contact through email
2-Super fast response.
3-Patenit with customer step by step learning and email by email no hurry nor any delay .
4-"NICA" is Great person to email with step by step learning about services forward2me and requesting full information that would lead to very accurate price for shipping
5-"NICA" also asked for the product link info so to check all details related to the product in order to provide a very accurate shipping cost and different methods of shipping .
PS: I have dealt with other forward companies yet many do lack good customer service not in the case of forward2me , please do keep the great work and appreciate all of the staff specially "NICA "
Many things made this experience super great :-
1-Direct contact through email
2-Super fast response.
3-Patenit with customer step by step learning and email by email no hurry nor any delay .
4-"NICA" is Great person to email with step by step learning about services forward2me and requesting full information that would lead to very accurate price for shipping
5-"NICA" also asked for the product link info so to check all details related to the product in order to provide a very accurate shipping cost and different methods of shipping .
PS: I have dealt with other forward companies yet many do lack good customer service not in the case of forward2me , please do keep the great work and appreciate all of the staff specially "NICA "
Many thanks for the 5 star review for Nica❤️
Unverified Customer
16 August 2024
Unknown Shipment Details
I can fully recommend Foward2me for shipments from the UK to Europe. Nika from customer service was extremely helpful and kind. The shipment arrived within a few days which I was very happy about!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
16 August 2024
Unknown Shipment Details
Kat was really helpful with answering my questions and fixing the issue that I had with getting a package shipped. She provided great service today. Thank you
Many thanks for the 5 star review for Kat❤️
Unverified Customer
15 August 2024
Unknown Shipment Details
Everything arrived in good condition. The team in the Preston warehouse, including Kat, were helpful in combining my packages and I would use the service again.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
14 August 2024
Unknown Shipment Details
Regilyn was very helpful and nice to me and provided me with good resolution and didn't back up until I get a good resolution
Many thanks for the 5 star review for Regilyn❤️
Unverified Customer
14 August 2024
Unknown Shipment Details
I have been using Forward2me frequently there service is very good. I highly recommend it.
Many thanks for the 5 star review. 😊
Unverified Customer
14 August 2024
Unknown Shipment Details
Outstanding customer service especially Regilyn and Kat thank you so very much for helping me and Regilyn going above and beyond with getting it organized for me. Highly recommend forward 2 me
Many thanks for the 5 star review for Kat and Regilyn❤️
Unverified Customer
13 August 2024
Unknown Shipment Details
After many attempts and 3 days of talking with support, Windy finally solved my issue
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
13 August 2024
Unknown Shipment Details
I have had outstanding service with this company and the customer care team have always been helpful, courteous, and have had a quick response to any questions. Nica recently assisted me with a misdelivered package on my end by my local post office (not their companies fault/mistake) and was so incredibly helpful, I cannot say enough good things about her!
Many thanks for the 5 star review for Nica❤️
Unverified Customer
12 August 2024
Unknown Shipment Details
I send towel dispencers to german address.
They got ordinary lr20 batteries.
I am not now able to place ship request.
Have no idea what to do
they are still not resolving my issue for 1 day ... I am not able to place ship request saying that towel dispencers are dangerous goods ... they already told that they have to remove batteries used in every children toys and still dispencers are dangerous !
BE CAREFULL STAY AWAY !!! SCAM!
they always screwup with repacking with any package they receive. They make you pay extra for service you never need.
NOW I can not find my packages
THEY DISAPEARED !!!
They got ordinary lr20 batteries.
I am not now able to place ship request.
Have no idea what to do
they are still not resolving my issue for 1 day ... I am not able to place ship request saying that towel dispencers are dangerous goods ... they already told that they have to remove batteries used in every children toys and still dispencers are dangerous !
BE CAREFULL STAY AWAY !!! SCAM!
they always screwup with repacking with any package they receive. They make you pay extra for service you never need.
NOW I can not find my packages
THEY DISAPEARED !!!
Hi Yerbol,
Thanks for the feedback.
Since your packages contain LR20 batteries, we will need to classify them as dangerous goods upon arrival at our warehouse. This is a process in place for each warehouse although they are only alkaline batteries and we can ship them under special provisions.
Forward2me needs to ensure that the items are packaged according to the regulations. This usually means using appropriate packaging materials and methods to prevent leaks, spills, or accidents. Properly label and mark the packages as required.
We do apologise for any delays and inconvenience. However, I believe this issue is now resolved.
Many thanks,
Forward2me
Thanks for the feedback.
Since your packages contain LR20 batteries, we will need to classify them as dangerous goods upon arrival at our warehouse. This is a process in place for each warehouse although they are only alkaline batteries and we can ship them under special provisions.
Forward2me needs to ensure that the items are packaged according to the regulations. This usually means using appropriate packaging materials and methods to prevent leaks, spills, or accidents. Properly label and mark the packages as required.
We do apologise for any delays and inconvenience. However, I believe this issue is now resolved.
Many thanks,
Forward2me
Unverified Customer
12 August 2024
Unknown Shipment Details
kat nica and Julie all did a great job helping me combine 3 packages , they were kind for the whole process and very patient with my messages, very good service
However be aware that if you do combine 2 packages , you can’t combine afterwards 1 more package , so be aware of this , however they helped me solve it
However be aware that if you do combine 2 packages , you can’t combine afterwards 1 more package , so be aware of this , however they helped me solve it
Thank you so much for your kind feedback! I’m glad to hear that Kat, Nica, and Julie provided you with excellent service and made the process smooth for you. They truly appreciate your recognition and are dedicated to ensuring our customers have the best experience possible.
Unverified Customer
11 August 2024
Unknown Shipment Details
Julie helped me efficient and solved all my delivery problems. Thanks you very much, again.
Many thanks for the 5 star review for Julie❤️
Unverified Customer
11 August 2024
Unknown Shipment Details
Very good service to get items in other country! If you have any question you can talk with JOYCE, she resolves every problem!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
10 August 2024
Unknown Shipment Details
Forward2me had very promptly and reliably my processed my UK received package, very nicely with photos documents etc in their portal and quickly relayed on to my chosen courier (FedEx) for EU region delivery.
HOWEVER, FedEx managed to delay my delivery 4 or 5 times after 2 weeks of waiting with no word from them. I made complaints to FedEx CS and they promised to deliver next day, next day etc etc. Out for delivery before 12:00, then changes to 18:00, then 'in depot' etc. Further complaints led to further unfulfilled promises. They also lied about contacting me to warn me about strikes or something. They finally sent a letter saying I owed some extra UK import tax. I thought it was the cause of the trouble the whole time, but then AFTER they got this extra money they confirmed they lost it a few days before (despite Tracking number saying it was in depot until I'd paid). Total time from forward2me to lost package, about 3 months.
So I contacted Forward2me help centre and KAT in PRESTON, UK was a great help to get my refund from the utterly terrible FedEx.
I hope forward2me seriously consider dropping FedEx, even if I'm an isolated case (they claim bla bla) the way they handled it was shocking in this age of reliable deliver services, why bother with them at all.
So happy to use forward2me again (5 stars), but -1 star for their badly chosen onward delivery partner...
Thanks
HOWEVER, FedEx managed to delay my delivery 4 or 5 times after 2 weeks of waiting with no word from them. I made complaints to FedEx CS and they promised to deliver next day, next day etc etc. Out for delivery before 12:00, then changes to 18:00, then 'in depot' etc. Further complaints led to further unfulfilled promises. They also lied about contacting me to warn me about strikes or something. They finally sent a letter saying I owed some extra UK import tax. I thought it was the cause of the trouble the whole time, but then AFTER they got this extra money they confirmed they lost it a few days before (despite Tracking number saying it was in depot until I'd paid). Total time from forward2me to lost package, about 3 months.
So I contacted Forward2me help centre and KAT in PRESTON, UK was a great help to get my refund from the utterly terrible FedEx.
I hope forward2me seriously consider dropping FedEx, even if I'm an isolated case (they claim bla bla) the way they handled it was shocking in this age of reliable deliver services, why bother with them at all.
So happy to use forward2me again (5 stars), but -1 star for their badly chosen onward delivery partner...
Thanks
Hi Gar,
Thank you for your detailed feedback. We're glad to hear that Forward2me's service met your expectations and that our team, particularly Kat.
We sincerely apologize for the distress and inconvenience caused by FedEx's handling of your package.
When shipping a package, customers have the option to select their preferred courier from the choices we offer. In this case, we shipped your package with FedEx, as it was the courier you selected.
We strongly encourage customers to opt for our Protect+ service, which ensures quicker compensation and helps avoid long waits for courier claims.
Kind regards,
Forward2me
Thank you for your detailed feedback. We're glad to hear that Forward2me's service met your expectations and that our team, particularly Kat.
We sincerely apologize for the distress and inconvenience caused by FedEx's handling of your package.
When shipping a package, customers have the option to select their preferred courier from the choices we offer. In this case, we shipped your package with FedEx, as it was the courier you selected.
We strongly encourage customers to opt for our Protect+ service, which ensures quicker compensation and helps avoid long waits for courier claims.
Kind regards,
Forward2me
Unverified Customer
10 August 2024
Unknown Shipment Details
I had an issue regarding to the shipping of my packages, but Julie & Kat from the warehouse in UK were really helpful. I really appreciate the prompt response and nice treatment I received as a customer. Thank you again!
Thank you for sharing your experience! We're glad to hear that Julie and Kat from our UK warehouse were able to assist you promptly and that you felt well-treated as a customer. Your satisfaction is our priority, and we're glad we could help resolve the issue with your packages. If you need any further assistance, don't hesitate to reach out. Thank you for choosing us!
Unverified Customer
09 August 2024
Unknown Shipment Details
Hello, I had excellent service from Forward2me from support person Regilyn who was the person who greatly assisted to guide me through the process of getting my package released and repacked for safety. Highly recommended.
Many thanks for the 5 star review for Regilyn❤️
Daniel Scheer
08 August 2024
UPS Standard Single
DS
My items arrived, so far ok.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
What I wish you to do better:
1. The price for your service should be predictable. Please make sure that forwarding costs indicated in beforehand on your website do not increase tens of percent without any reason.
2. I was invited to check a modified list of my items. I was not able to cancel twice-mentioned items or change the number of them so that the sum would be correct. I guess the idea of checking the list on my side and checking the package on your side should not lead to contradictions impossible to overcome, or simply to the fact that your staff closed all possible eyes in front of the obvious contradiction.
3. As far as my package was possibly opened and checked, a not so comfortable outcome was that at arrival at my house multiple product's packages missed useful parts of their package.
Hi Daniel,
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
Thank you for sharing your feedback. I'm glad to hear that your items have arrived safely, but I'm sorry to learn about the issues you encountered.
We encourage our customers to use our pricing page before placing orders. This helps ensure a more accurate understanding of the forwarding costs. You can find the pricing page on our website here: https://www.forward2me.com/pricing/. All estimates are for reference purposes only. The final charge will be based on the weight determined by us, using the applicable Forward2me rates at the time of dispatch.
I apologize for the inconvenience you faced with the item list. We have ongoing issues with the purchase invoice being duplicate on the list. Our IT team is currently working on the issue.
I'm sorry to hear that some parts of your products' packaging were missing upon arrival. We would like to investigate the issue.
If there's anything else you'd like to discuss or any further assistance you need, please don't hesitate to reach out.
Many thanks,
Forward2me
Unverified Customer
08 August 2024
Unknown Shipment Details
Shipped a large electronic item from Italy to Forward2me Germany - all worked seamlessly! Thanks so much for your help Nica!! :):):)
Many thanks for the 5 star review for Nica❤️
Unverified Customer
08 August 2024
Unknown Shipment Details
US warehouse:
Excellent service provided as always.
She is always prompt, and courteous and resolves the issues positively.
Excellent service provided as always.
She is always prompt, and courteous and resolves the issues positively.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
08 August 2024
Unknown Shipment Details
I was amazed by Kat great service. I had a request at 6:08 Preston UK time, where the warehouse is, so I wasn´t optimistic about a fast response, but she responded right away and she gave me the best service, gave me a guide about all the possible solutions and created a custom one for me, just everything I could ask for in terms of customer service. I´m very happy with Forward2me , this is my 13rd shipment with them this year, really opened the UK market for me. I'm already recommending the company.
Many thanks for the 5 star review for Kat❤️
Unverified Customer
08 August 2024
Unknown Shipment Details
I had the pleasure of dealing with Joyce from the Forward2me warehouse in Germany, and her service was exceptional. We communicated via WhatsApp regarding an issue with my delivery, and her helpfulness and friendly attitude made the problem basically solve itself. Joyce's attention to detail and dedication to customer satisfaction were truly impressive. Highly recommended!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
07 August 2024
Unknown Shipment Details
I had a problem with an item that appeared in my package inbox (2 bags of coffee with no commercial value) and I requested help from the Forward2me support area by email, where Julie helped me very kindly, who helped me by notifying the warehouse located in Preston, United Kingdom, and within a few minutes I noticed that the problem had already been corrected, withdrawing the item that I had not requested.
Today, August 7, 2024, I have requested the shipment of my package to Peru and I hope that in the next 10 days it can arrive in my country as indicated to me when paying for the shipment.
Today, August 7, 2024, I have requested the shipment of my package to Peru and I hope that in the next 10 days it can arrive in my country as indicated to me when paying for the shipment.
Thank you for taking the time to share your experience. We’re glad to hear that Julie was able to assist you promptly and resolve the issue with the incorrect item in your package. It’s great to know that the problem was addressed quickly.
If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Forward2me!
If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Forward2me!
Unverified Customer
07 August 2024
Unknown Shipment Details
I wanted to buy barefoot shoes from a website that didn’t ship internationally and after comparing several other third-party shipping services, I chose forward2me and didn’t regret it. Very intuitive website, great tariffs, no sales tax warehouse. Got my shipment to EU within several business days with FedEx. Special thanks to Jane for amazing customer support.
Hi Alexander,
Thank you so much for your wonderful feedback! We’re glad to hear that you had a positive experience using Forward2me and that Jane was able to provide you with excellent support. It’s great to know that our website, tariffs, and shipping services met your expectations. We’re always here to help, so if you need anything in the future, don’t hesitate to reach out. Thanks again for choosing Forward2me!
Thank you so much for your wonderful feedback! We’re glad to hear that you had a positive experience using Forward2me and that Jane was able to provide you with excellent support. It’s great to know that our website, tariffs, and shipping services met your expectations. We’re always here to help, so if you need anything in the future, don’t hesitate to reach out. Thanks again for choosing Forward2me!
Unverified Customer
07 August 2024
Unknown Shipment Details
This the second time i use their services. There were some small issues but Nica (helpdesk) replied quickely and resolved them.
Many thanks for the 5 star review for Nica❤️
Unverified Customer
06 August 2024
Unknown Shipment Details
Great customer service by Jane. Highly recommended
Many thanks for the 5 star review for Jane❤️
Unverified Customer
06 August 2024
Unknown Shipment Details
I appreciate the service and Kat was very quick and very helpful with some questions I had on my last package. Amen
Many thanks for the 5 star review for Kat❤️
Unverified Customer
06 August 2024
Unknown Shipment Details
already that company is a good support especially one of the agent name is Jane very fast answer and so helping
Many thanks for the 5 star review for Jane❤️
Unverified Customer
06 August 2024
Unknown Shipment Details
I am very satisfied with this customer service experience. The customer service representative was friendly and patient, always polite throughout our conversation. What surprised me even more was the quick response time, with almost no waiting. After I raised my issue, the representative quickly understood my needs and provided detailed and professional answers. The problem was ultimately resolved quickly and effectively, exceeding my expectations. I am very pleased with the customer service from KAT at forward2me Limited | York House, Green Lane West, Preston, PR3 1NJ, United Kingdom. Thank you very much!
Many thanks for the 5 star review for Kat❤️
michael s
05 August 2024
DHL Express Worldwide
MS
Awesome service that's user friendly and shipping time was on point couldn't ask for anything more also very impressed with the price great way to get things that won't ship to your country
Many thanks for the 5 star review. 😊
Unverified Customer
05 August 2024
Unknown Shipment Details
I ordered a product from the UK and used forward2me services. Nica helped me successfully navigate a UK shipping process I was unfamiliar with, as I reside in the US. There were delays along the way, as I needed to ascertain if there were any outstanding import duties or taxes. Although it took time and patience, Nica was readily available to answer my questions and listen to my frustration and concerns. She provided excellent customer service. I'm happy to report the situation was resolved and I finally received my package. Thank you Nica! Best, Jill F
Many thanks for the 5 star review for Nica❤️
Unverified Customer
05 August 2024
Unknown Shipment Details
Good customer service & prompt at providing assistance in resolving the matter.
Many thanks for the 5 star review. 😊
Unverified Customer
05 August 2024
Unknown Shipment Details
Very fast and effective replies in answering my many question's. Thank you Windy from the UK warehouse
Many thanks for the 5 star review for Windy. ❤️
Unverified Customer
05 August 2024
Unknown Shipment Details
I had a very bad and negative experience provided by forward2me. The support staff agent Nica provided me a very bad service and harassed me with a lot of unnecessary questions making me waste most of my time instead of saving me time and making things easier for me.
Agent Nica didn't even bother to apologize to me!
This is truly a shameful thing!
Agent Nica didn't even bother to apologize to me!
This is truly a shameful thing!
Hi Giuliano,
I'm truly sorry to hear about your negative experience with our service and with our support staff.
We take such feedback very seriously, as our goal is to provide efficient and helpful support to all our customers.
Please accept our sincerest apologies for any inconvenience caused.
We are addressing this matter internally to ensure it doesn't happen again. Your time is valuable, and we regret that this interaction was not up to our standards.
Many thanks,
Forward2me
I'm truly sorry to hear about your negative experience with our service and with our support staff.
We take such feedback very seriously, as our goal is to provide efficient and helpful support to all our customers.
Please accept our sincerest apologies for any inconvenience caused.
We are addressing this matter internally to ensure it doesn't happen again. Your time is valuable, and we regret that this interaction was not up to our standards.
Many thanks,
Forward2me
Unverified Customer
04 August 2024
Unknown Shipment Details
I have so far shipped two parcels through them, only registered with them because of the UK shipping possibility.
I had to write numerous emails in order to ship my parcels. In case with my parcel from the US it took quite a communication via emais, but in the end I have received my parcel.
What I like about Forward2me is variety of mailing companies to choose from, tracking possibility and fast delivery once shipped.
Pity that it just takes lengthy communication to get parcel shipped.
I had to write numerous emails in order to ship my parcels. In case with my parcel from the US it took quite a communication via emais, but in the end I have received my parcel.
What I like about Forward2me is variety of mailing companies to choose from, tracking possibility and fast delivery once shipped.
Pity that it just takes lengthy communication to get parcel shipped.
Hi Aika,
Thank you for your feedback. I’m sorry to hear about the challenges you faced with shipping your parcels. We understand how frustrating it can be to deal with multiple emails. I'm glad to hear that it eventually worked out and that you’re looking forward to receiving your parcel from the US. We’re continuously working to improve our process to ensure a smoother experience in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out.
Thank you for your patience and understanding.
Best regards,
Forward2me
Thank you for your feedback. I’m sorry to hear about the challenges you faced with shipping your parcels. We understand how frustrating it can be to deal with multiple emails. I'm glad to hear that it eventually worked out and that you’re looking forward to receiving your parcel from the US. We’re continuously working to improve our process to ensure a smoother experience in the future. If you have any further concerns or need assistance with anything else, please feel free to reach out.
Thank you for your patience and understanding.
Best regards,
Forward2me
Unverified Customer
04 August 2024
Unknown Shipment Details
Excellent customer care experience, was contacted by Joyce, who replied very quickly. No problems with my order, 2nd time customer and will be returning :)
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Best shipping rates and services. Very good customer services. Im 3 years customer . Special thanks to my agent Jane
Many thanks for the 5 star review for Jane❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Incredible customer service! Joyce from the Wilmington Warehouse in Delaware, USA, has been super reactive and helpful!
Many thanks for the 5 star review for Joyce❤️
Unverified Customer
04 August 2024
Unknown Shipment Details
Thank you Julie
Many thanks for the 5 star review for Julie❤️
Shirley Stiff
04 August 2024
DHL Express Worldwide
SS
Excellent service my packages always arrive in a timely manner you guys are the best!!!!!!
Many thanks for the 5 star review. 😊
Unverified Customer
03 August 2024
Unknown Shipment Details
Good and fast service! Thank you Joyce from forward2me Preston Lancashire UK
Many thanks for the 5 star review for Joyce❤️
customer
03 August 2024
UPS Worldwide Expedited
C
My furniture came damaged and they refused to refund me for it.
Hi,
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Thank you for your feedback.
We noticed that you chose UPS Expedited, which is the most affordable option.
It's important for customers to understand the necessary steps when receiving a damaged item upon delivery. All customers needs to take the following photos:
Photograph of the damaged item
Photograph of any external damage to the box
Photograph of the external box showing the shipping label
Photograph of internal packaging
Proof of purchase or invoice for goods purchased, showing the value of the goods
These documents and photos are essential for us to proceed with a claim. Without them, we cannot move forward. For more information, please visit our FAQ: https://forward2me.zendesk.com/hc/en-gb/articles/360016369139--Reporting-Damaged-Shipments
Additionally, we recommend adding Protect+ Guarantee for customers who want to ensure a refund for the value of the damaged items. For this service visit this page https://www.forward2me.com/protection-guarantee/
Unfortunately, given the situation no claims has been processed with the couriers due to missing information of documentations.
Many thanks,
Forward2me
Unverified Customer
02 August 2024
Unknown Shipment Details
They are customer-friendly and respond quickly, and the package also arrived very quickly.
Many thanks for the 5 star review. 😊
Unverified Customer
02 August 2024
Unknown Shipment Details
I just started, and my amazon delivery was not received or lost. Amazon delivery along with pics is posted in my amazon account. However, no further communication from forward2me other than they can’t do anything about it.
A second package made it, and I initiated shipment; however, the tracking number is not recognized even after 4 days.
I will update my review; however, I am not having great start.
Update: Communication after I posted this review has been great. From those communications, I am convinced that the item lost was not delivered to my Forward2me address by Amazon. Thus, the issue may be from Amazon’s side.
Tracking number for another shipment is now updated.
I am still using the service and hoping to have better experience with time.
A second package made it, and I initiated shipment; however, the tracking number is not recognized even after 4 days.
I will update my review; however, I am not having great start.
Update: Communication after I posted this review has been great. From those communications, I am convinced that the item lost was not delivered to my Forward2me address by Amazon. Thus, the issue may be from Amazon’s side.
Tracking number for another shipment is now updated.
I am still using the service and hoping to have better experience with time.
Hi Mussie,
Thank you for your update and for recognizing our improved communication. We're pleased to hear that our interactions have helped clarify the situation. It’s unfortunate that the lost item seems to have been an issue on Amazon's side, but we appreciate your understanding.
We're glad to see that the tracking number for your other shipment has been updated. We value your continued use of our service and are committed to ensuring that you have a better experience moving forward.
If you have any further concerns or need additional assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Forward2me
Thank you for your update and for recognizing our improved communication. We're pleased to hear that our interactions have helped clarify the situation. It’s unfortunate that the lost item seems to have been an issue on Amazon's side, but we appreciate your understanding.
We're glad to see that the tracking number for your other shipment has been updated. We value your continued use of our service and are committed to ensuring that you have a better experience moving forward.
If you have any further concerns or need additional assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Forward2me
Unverified Customer
02 August 2024
Unknown Shipment Details
Excellent service and quick response and I thank Joyce for her help.
Many thanks for the 5 star review for Joyce❤️