forward2me - Reviews | Customer Reviews

BG

I used the service twice and was deeply disappointed by the outrageous pricing. The experience was frustrating, the service was also very bad, and the cost was simply unreasonable. I definitely won’t order from them again.

Thank you for your feedback!

I see that your shipment did not take advantage of our repack savings. Your item was shipped with an actual weight of 0.72 kg, but the dimensions of the package are 56x47x11 cm. When we calculate the volumetric weight, which takes into account both the size and weight of the package, it comes out to 5.79 kg.

Volumetric weight is used by couriers to determine the shipping cost based on the amount of space the package occupies rather than just its physical weight. In this case, because the volumetric weight (5.79 kg) is higher than the actual weight (0.72 kg), the shipping cost is based on the volumetric weight, which results in a higher shipping fee.

If your item had been repacked to reduce its size, we could have lowered the volumetric weight, potentially saving on shipping costs. If you'd like to explore this option in the future, please let us know!

Customer Satisfaction Team

SG

Excellent service 10/10

Many thanks for the 5 star review. 😊

R

Too expensive

Thank you for your feedback.

At Forward2me, we are dedicated to offering our customers the most competitive prices in the industry. We provide a price match guarantee and free Return to Sender service.

If you find a lower price for the same service before making a shipment request, simply send us the link, and we will match the price. If you change your mind after we’ve received your parcel at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you. If you find a lower price after receiving your parcel, just send us the link, and we’ll refund the shipping cost in full. Since you haven’t yet used our Price Match or Free Return to Sender services, please submit your refund request via live chat or through the contact form on our website: (https://www.forward2me.com/price-match-guarantee/)

For more information about our services, you can explore our resource hub, where our experts provide details on volumetric weight, fuel surcharges, taxes, and other key topics: (https://www.forward2me.com/ask-the-experts/)

Customer Satisfaction Team

JM

My shipment was opened and then repacked with the remark that was done because I didn't upload the invoice for it, but I did. After uploading it was stated that the items are manually added. This makes no sense, but ok. The shipment arrived neatly packed and in excellent shape.

Thank you for your feedback, and we apologize for any confusion caused regarding the invoice upload. We understand your concern about the repacking, and we appreciate your understanding. We're glad to hear that the shipment arrived in excellent condition and was well-packed. If you have any further questions or need assistance with future shipments, please don't hesitate to reach out.

Customer Satisfaction Team

This is the first time I have used the services of Forward2me's Japanese office and I am very satisfied with their performance. I had items sent from Amazon.jp to the address I was previously assigned by Forward2me for deliveries within Japan. Forward2me's homepage is very well structured and kept me informed about the status of my shipment at all times. The fees charged by Forward2me are fair and adequate. The shipment with DHL Express was sufficiently well packaged and reached me in Austria within just under five working days. The contact with the customer agent Nica was very nice and she answered all my questions very quickly and competently. I was definitely impressed by Forward2me's work and I will definitely use their services again.

Thank you so much for sharing your experience with us! We’re happy to hear that you were satisfied with our services and that everything went smoothly from Japan to Austria. Your positive feedback about our website, packaging, shipping speed, and customer service, especially Nica, truly means a lot to us. We’re glad to have had the opportunity to assist you, and we look forward to serving you again in the future! If you ever need any help, don’t hesitate to reach out

Customer Satisfaction Team

JANE and AIMEE
Thank you for your professional, attentive, prompt and helpful service throughout 2024🥂

Thank you so much for your kind words! It’s been a pleasure working with you throughout 2024. We truly appreciate your support and trust in our service. Looking forward to continuing our collaboration in the future! Cheers to more success ahead! 🥂

F

It was a good experience indeed.

Thank you for your feedback! We're happy to hear that you had a good experience. If there's anything else we can assist you with, please don't hesitate to reach out.

Customer Satisfaction Team

AB

Loved everything you have done
Also you guys respond to me every time I sent you a message
Will definitely deal with you again and again 🥰😍

Thank you so much for your kind words! 😊 We're happy to hear that you loved everything we did. It's always a pleasure assisting you, and we appreciate your trust in us. We'll be here whenever you need us again! 🥰 Looking forward to working with you again soon!

If you are intending to use this company’s services for importation into Australia – THEN DON’T. Be aware that goods imported into Australia with a value at or below $1,000 AUD (not including tobacco or alcohol) are classified as “low value goods” and DO NOT attract any taxation charges.

I purchased an item valued considerably under the threshold for delivery to Australia. To my complete surprise I received my shipping quotation with charges for GST and also a further administrative charge almost equivalent of the GST. Despite several emails in which I advised Forward2Me of their mistake and provided evidence from the Australian Taxation website of the parameters, they continued with their insistence for these extra fees.

I was informed that their system was automatic and the fees could not be removed, they advised that their system only recognised shipments over $1,000 AUD. When I asked for a credit against the incorrect fees, it was also firmly rejected.

It was a case of pay all of their fees or the goods would not be released for transit. They also only provided one option of transport company which was expensive. Then to top it off, the address they put on the package was incomplete and I am still waiting for delivery!

I have subsequently telephoned the ATO to inform them of Forward2Me and their practice of incorrectly applying GST.

Thanks for the feedback Heather. Unfortunately the ATO (Australian Tax Office) is very clear - we must collect and remit Australian GST on Low Value Imported Goods.

You can read more on the ATO website here:
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/gst-on-low-value-imported-goods

The ATO site also has a very clear example from what they refer to as a "redeliverer":
https://www.ato.gov.au/businesses-and-organisations/international-tax-for-business/gst-on-imported-goods-and-services/how-to-charge-gst/if-you-are-a-redeliverer

Having read through this, if you still feel there is an issue, please contact us again with links to the relevant legislation which shows GST should not be collected in your case and we will take a look.

Had small mixup with the customs fees I had paid upfront, not registering when the package arrived in my country. But the issue was quickly resolved by german warehouse employee Aimee who contacted UPS to resolve the issue and I received my package without a delay.

Thanks for the feedback Páll and thanks for trying out the new DDP shipping option!

Our DDP (Delivery Duty Paid) shipping options are new and not commonly available from parcel forwarding companies. Customs in some countries have no problem with it. In other countries they seem to be a little slower to adapt. We are hopeful that things will become smoother as more customs officers in more countries become aware of how duty and taxes are handled with DDP shipments.

Regilyn was a lier!
As soon I left a positive review their attitude suddenly changed. The prices went up 3 times and no communication any more.

Thanks for the feedback.

We would like to clarify that false declaration of goods is not permitted under our services. It is essential that all descriptions of goods are accurate and truthful to ensure compliance with customs regulations and to avoid any legal issues.

We strongly encourage you to provide accurate information about the contents of your shipments, as this helps ensure a smooth and timely process for delivery and customs clearance.

Our team is already in contact with you via email.

Customer Satisfaction

RW

Very good experience

Many thanks for the 5 star review. 😊

Our package went missing! Once proof of receipt was sent to Forward2me from the sender, they quickly found my package and processed it in the early hours of a Saturday morning! Brilliant service from the Preston warehouse! Many thanks for your great service, Nica.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

I had a problem holding up a couple of orders I had recently made. I chatted with Nica from the Delaware warehouse and explained my problem. Nica provided excellent customer support. She looked into the problem and had it all sorted for me in less than 10 minutes. Excellent customer service. Thank you!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

As a follow-up with even more parcels, these people seem to want items to get seized at customs?
They’re going on about the new customs declaration procedures for Europe and the United Kingdom.
But when I tried to describe an item once it goes to the warehouse, it automatically just describes it and raise the option to even override what the person who has booked. The parcel into the system has described it as which is very very off even when before the shipment has arrived, and it is manually described with the tracking number, the agent will just override it and put a very vague description with not even the retailers name on it. .
This is obviously going to get thrown straight out of customs or going to be a very big headache
It never used to be like this as in July year 2024 it was very simple. You could just edit the title of the item, even just before shipping it but now it’s all grade out.

For example, Apple iPad 2, 2011 $20 gift
This would be VAT exempt and pose no risk to customs
They’ve written is just Ipad
And because it’s valued at $20, this is going to raise ultra big suspicion as they don’t know what this is
And they seem to be controlling what you can even title it as
This is just one example, there is also another one as well
I have an iPhone 13 promax sealed, which I was sending
I manually described this one before it entered the warehouse with a tracking number
But as soon as it got booked into the warehouse and new title was assigned
iPhone 13 Pro Max
When the title I was assigning
iPhone 13 pro Max 128GB spectrum locked
And I also specified Ebay, but again, when the agent booked it in no retail that was specified

Just confirming when you try and change the title it’s literally grade out and it’s impossible to change what the agent has put
It wasn’t like that A, few months ago

Thanks for the feedback.

ICS2 is required for all shipments transiting via any EU country even if the final destination is not a part of the EU.

This means all customers sending goods from the EU and packages going to the EU must "upload invoices/proof of purchase" from the retailer as necessary documentation to confirm the package contents, aiding in the efficiency of our procedures. Clear, precise, and comprehensive descriptions are necessary under ICS2.

I no purchase invoice please " Describe" Options under Incoming Parcel. Fill your purchase invoice details about your order manually.

I agree that a vague description like "iPad" or "iPhone 13 Pro Max" without the additional specifics could raise suspicion at customs. It’s important that the details, including value, retailer, and specific model information, are clearly stated to prevent delays or seizures.

In the meantime, please continue to provide as much detailed information as possible when booking the items, and feel free to reach out to us directly if you encounter any issues. We will do our best to work with customs and prevent any unnecessary seizures.

Thank you for your patience, and please let me know if you need any further assistance with specific shipments.

Best Regards,
Customer Satisfaction Team

Best proxy shipping service of all time! I have ordered from overseas and the package came impeccable, even if I didn’t ask for any extra packaging. It was also pretty fast too, and the shipping prices are very reasonable compared to other services. I have placed a few more orders with them, and I can’t wait to get them soon! I will always resort to them when shopping from the states!

Thank you so much for your amazing feedback! We’re happy to hear that you had such a great experience with our service. We work hard to ensure that your packages arrive safely and on time, and it’s fantastic to know we’re meeting your expectations. We appreciate your continued trust and look forward to helping with your future orders. If you ever need any assistance, we’re always here to help!

Customer Satisfaction Team

Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Have been using Forward2me now since the beginning of 2024. I was a bit dubious at first as there are all sorts of “so-called” companies out there, but after reading the reviews and a lot of time thinking about it I thought I’d take my chances. It was a bit scary at first, not knowing what to do, but after getting in touch with them by phone and through emails and also the F.A.Q. section, I finally managed to get my shipment sent from the USA warehouse to here in the U.K. I was surprised how smoothly it all went. It took just over a week to receive my package. Undamaged and perfect! Have now ordered from Pandora in the U.S. again this week. Needed a bit of assistance from Windy, and she was very helpful and friendly She got my problem sorted in less than a day. Thank You Windy! Now I’m all ready to get my next shipment sent to me. I highly recommend using Forward2me for any online shopping abroad. I can now get exclusive Pandora pieces that are not available here in the U.K.
Thank You so much Windy for all your support. You have helped me out so much.

Thank you so much for taking the time to share your experience with Forward2me! We're delighted to hear that you took the leap and trusted us with your international shipping needs, and it’s wonderful to know that your first shipment went so smoothly.

It’s always our goal to make the process as simple and stress-free as possible, so we're thrilled to hear that our FAQs, emails, and phone support helped guide you through everything. Receiving your Pandora pieces undamaged and perfect is exactly the kind of experience we strive to deliver for all our customers!

We're especially glad to hear that Windy was able to assist you so promptly and efficiently with your recent order. We'll be sure to pass along your kind words—she’ll be thrilled to know she made such a positive impact.

Happy shopping and shipping!

Customer Satisfaction Team
Forward2me

Package arrived before the afternoon on Monday.
Should have been processed before the end of the day, but apparently due to peak season, there was some backing, which again, it’s not very good for these tough companies to say.
They should’ve hired extra team members to HELP, rather than passing onto the Customer to deal with>
It took basically 72 hours to get procesed
Only to then find out it needs to be repackaged as there was a brand-new, iPhone inside
Rather than quickly, alerting me, and having it quickly whole 24 hours to do it. Total is taking over 4 days.
Only to be charged almost almost double VAt should be
As they seem to be charging duties as well as taxes which is incorrect
Let’s say 390 into pounds, it’s £311 roughly 20% of that again is roughly £62 back into dollars roughly 77
Well, I was asked me to pay $131 in so-called duty and tax plus an additional $5 for their processing for this
When I should’ve been paying, $77 plus the $5 per processing
And there’s no option for a weekend service to get it on the weekend delivered
Then we have terrible customer services lines. The people are extremely helpful and fantastic And do the upmost best>
To even reach them is almost a mission, and a half the Whatsaap could take several hours to even get a response.
And the telephone line 99% of the time the robot will just say there are no support agents to take your call before you can even get anywhere and sometimes you’ll get as far as the old music and then have the same message. This is most of the time when I call, so basically it’s very hard to get hold of anyone. I know you could say Christmas is an excuse but to be honest hiring external staff and speeding up things would be fine. There are ways of mitigating errors but this is no excuse because of Christmas holidays.
Overall, they’ve gone about 100 times worse since I last used them in July I don’t think this new warehouse is any good made it worse
And course complications as one of my parcels had delayed shipment up, going to the previous USA warehouse And is now subsequently lost as it’s delivered on Monday at the same time but to the old warehouse and it’s now Thursday and there’s no sign of it so I’m now had to report it as missing

Thank you for reaching out and sharing your detailed feedback.

I sincerely apologize for the delay in processing your package. While we aim to process all packages the same day they arrive, the peak season has created an unexpected backlog. We acknowledge this shouldn't affect our customers, and we are actively reviewing our staffing to mitigate such delays in the future.

Regarding the need for repackaging due to the inclusion of a high-value item like an iPhone, I apologize for the additional time taken. We understand how frustrating the delay was and will work on improving our notification process to expedite such matters in the future.

I’m sorry to hear about the difficulties you faced in reaching our support team. While our WhatsApp and telephone lines have been under higher demand recently, we are actively working on improving response times by scaling our support team.

Your concern regarding the transition to the new warehouse and the missing package is valid. We are reviewing the situation with your shipment to the old warehouse. Please rest assured, we will locate the parcel or process a resolution for you, including compensation if applicable.

Best regards,
Customer Satisfaction Team.

H

Safe and fast service

Many thanks for the 5 star review. 😊

Excellent experience, great service! Arrived wuickly and swiftly in Brazil. Also, the attendant Honey was very helpful!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️

Windy has been really helpful in answering my inquiries regarding my order to the German warehouse. A credit to Forward2me. Thank you Windy!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️

Ich habe gestern mein Paket von Forward2Me aus Preston UK bekommen. Ich habe mich dazu entschieden mehrere Pakete zu kombinieren, und da es sich um wertvolle und zerbrechliche Gegenstände handelte, war ich echt mehr als glücklich darüber zu sehen wie toll und vor allen Dingen sicher alles verpackt wurde.
Ein besonderer dank gilt auch Joyce, die mir bei meinen Fragen und Anliegen immer schnell und on point geholfen hat.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

I ordered a few perfumes from the UK. Since I live in Austria, shipping was difficult and a friend recommended Forward2me to me.
I have to be honest, I was a bit skeptical at first. But then I made an account anyway. It was all very easy and there was no difficulty!
Forward2me then received the shipment quickly.
Because it was perfumes, the shipment had to be made by land. Unfortunately, I could only choose very expensive express deliveries and so I contacted customer support. Joyce then managed everything for me. Organized much cheaper shipping and I was able to pay the duties&taxes in advance at my request.
However, I would not recommend this to customers in Austria! Because duties&taxes can simply be paid to the shipping service provider upon receipt of the shipment. Unfortunately I didn't know that and I thought it would save me time to pay for it straight away. Unfortunately, this caused me a lot of trouble. DHL did not want to recognize the duties&taxes that had already been paid and did not want to deliver the package to me without paying again. So I contacted customer support, Joyce, again. The contact via Whatsapp worked perfectly and she was extremely helpful and committed! Joyce then sorted everything out for me in the laborious contact with DHL and I didn't have to worry about a thing! Great customer service that is rarely found anywhere else these days! I can only recommend Forward2me to everyone, even if it doesn't seem so cheap at first glance! It was worth it!

5 stars!!!!

Thank you so much for taking the time to share your experience and for your glowing review! We’re happy to hear that Joyce provided you with exceptional support and ensured your perfumes arrived safely in Austria despite the challenges. She is indeed a valuable member of our team, and I’ll make sure to pass on your kind words to her.

We’re sorry to hear about the confusion with DHL regarding the duties and taxes, and we’re so glad Joyce was able to resolve the issue for you.

We’re delighted that Forward2me met your expectations overall, and we appreciate your recommendation. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to helping you with your future shipments!

Warm regards,
Customer Satisfaction Team

DE

Amazing service.

CB

Very confusing experience
The information in not clear
The qualification of the goods is not clear

Thanks for the feedback.

Please be informed that the item you are shipping is classified as dangerous goods, which requires special handling. Forward2me is fully approved for shipping dangerous goods, and we are the only parcel forwarding service with the necessary accreditation to handle such shipments.

Due to the nature of the goods, the shipping process will be manually processed, and we can only ship them using DHL' service to ensure compliance with safety standards.

Best regards,
Customer Satisfaction Team

MF

Funkade kanon

Many thanks for the 4 star review. 😊

I received package on pallet.
weight is 34kg ... and 53kg...

they are asking to retun back to seller.
they said that warehouse man can not handle package over 25kg. it is creazy ... everyone in this business ask to send more package an earn more. they are screw you up after you receive package. BE CAREFUL!! STAY AWAY !!!

Thanks for your feedback.

We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.

The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.

Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.

Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.

The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.

We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.

We appreciate your understanding and are here to assist you in finding the best solution for your shipment.

Customer Satisfaction Team

Fantastic help from Aimee!

Many thanks for the 5 star review. 😊

LS

The experience was great. The customer service team was able to inquire on my concerns on how these things work out. I would definitely be working with you guys again as I feel more comfortable now.

Thank you so much for your kind words! We're happy to hear that you had a great experience with our customer service team and that we were able to address your concerns. Your comfort and satisfaction are our top priorities, and we look forward to working with you again in the future. If you need anything, feel free to reach out anytime!

JK

Great
**********

Many thanks for the 5 star review. 😊

NICA was great!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Nica from customer services UK warehouse got back to me straight away. Reassuring me that my parcel had arrived safely and signed for their end. I can highly recommend this forward to me service. Fast efficient and extremely reliable. Great customer care - Thank you Nica 🙏

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️

Joice from USA warehouse is an excellent support and made special cases for me and i am happy with her service definitely a 5/5

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Joyce was great, in a few minutes she solved my issue. F2me customer service is top level!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

Used this service for a secret Santa. Ended up paying over a 100 euros of shipping fee for a merchandise value of 60 euros weighing less than a kg.

I had three items coming to Forward2 me warehouses. Since time was of the essence, I shipped the first item when it arrived. The fee to pay was about 20 euros, I validated it and waited… a few days later UPS asks me to pay an extra shipping fee of about 30 euros, I relunctantly paid, but suffice to say that the other two items still at the warehouse were just looking like money waiting to be thrown out of the window. So I thought ‘screw it I’m not shipping those I’ve got the most important one anyway’.

Unfortunately, after reading the terms and conditions, Forward2me charges a fee for every day that every items stored in their warehouse stays past a deadline. I didn’t see an option to just return the goods to the sender, so I’m basically forced to go through the delivery of the remaining items. Great, I’m getting real Christmas vibes here.

So I use the packaging services, praying for the price to be reasonable because there’s no estimation given on the website for either the cost of the service, or the time it will take. There’s only an indication of where you are in the queue… so I wait, pay for repackaging fee which thank god was ‘only’ about 6 euros. I can only choose UPS for delivery, who again charges me 30 euros on top of the delivery cost paid on the Forward2me website.

Total cost : about 180 euros for a 60 euros purchase. Do NOT recommend.

Merry Christmas, have a good year.

Thank you for sharing your feedback.

At Forward2me, we strive to provide clear information about shipping fees, additional costs, and storage terms to help customers make informed decisions.

If you have multiple orders we would recommend requesting combine and repack. Shipping multiple items in one consolidated box reduces overall shipping fees compared to sending each item individually. Couriers typically charge based on weight and volume, so combining items can minimize dimensional weight charges. Repacking can ensure that all items are securely packed in a way that minimizes the risk of damage during transit. Fragile items can be properly cushioned, and the box size can be optimized to avoid excess movement.

When importing goods from another country, it's important to note that customs regulations usually entail the application of taxes to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items contained within the packages.

The fees you’ve paid to forward2me cover a variety of services, including receiving your parcel, any necessary repackaging, and completing the required export documentation to ensure your goods can be shipped from the UK. For smoother future shipments, we recommend choosing the Delivery Duty Paid (DDP) option to simplify the process and avoid unexpected charges at delivery.

Our storage policies are outlined on our website, and we aim to notify customers in advance to prevent surprises. For future reference, it’s possible to request a return-to-sender option from your account.

Thank you for bringing these concerns to our attention, and we hope you’ll allow us to assist you better in the future.

Kind regards
Customer Satisfaction Team

S

Enjoy your orders delivered timely and efficiently by forward2me wherever in the world you are.

I had an absolutely amazing experience with forward2me! Their customer service was exceptional, with quick responses that made the entire process smooth and stress-free. What stood out the most was their kindness and understanding throughout my interactions with them.

A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️

CK

Always excellent service with prompt replies and helpful staff that really go above and beyond for you

Many thanks for the 5 star review. 😊

J

Very professional service, all great. Certainly again next time.

Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our service. We look forward to assisting you again in the future.

If you ever need anything, don't hesitate to reach out.

Best regards,
Customer Satisfaction Team

Excellent service and communication. Will bring my business back to them! Aimee was a tremendous asset and super helpful!

Thank you!

Thanks for the 5 star review :D

received package is metal case on woodden pallet. I am asking them to remove pallet and ship just metal case ... every day ... but they are not willing ... I have no any explanation exept that they want to screw up and earn extra money on shipping 20kg wood pallet.
I am still trying to solve issue with manager... but it appers this never resolved untill some one from his/her boss will be aware about this problem

Thanks for your feedback.

We understand the importance of getting your shipment to you safely, and we’d like to provide further information regarding the nature of the goods and how this affects the shipping process.

The control cabinet weighs approximately 70 kg, and due to its size and weight, it is unlikely that it can be safely handled by an individual without the appropriate equipment. In the EU, strict regulations exist for the manual handling of heavy items (70 kg or more), which require specialized equipment and trained personnel.

Even without a pallet, the size and weight of the cabinet present significant challenges for both lifting and transport. There is no standard courier service that can safely handle such a shipment, and shipping the item without proper packaging could lead to potential liability issues. We could even face legal consequences from couriers if we attempt to ship the item without adhering to safety and packaging protocols.

Additionally, considering the cabinet’s bulk, there is a high risk of damage during the loading process, even with careful handling.

The pallet method is the safest and most practical for handling items of this size and weight, which is why the cabinet was originally shipped this way.

We understand that you have a preference for shipping your goods off the pallet, but we must emphasize that, for safety and compliance reasons, this is not a feasible option. As much as we want to meet your needs, it’s crucial that we adhere to necessary procedures to ensure safe handling and to comply with regulations.

We appreciate your understanding and are here to assist you in finding the best solution for your shipment.

Customer Satisfaction Team

MA

Trusting, perfect support

Many thanks for the 5 star review. 😊

Outstanding service from Joyce at the UK branch, queries were dealt with efficiently and issues were quickly resolved. A real asset to the Company.

Many thanks for the 5 star review for Joyce. 😊

Customer service is amazing. Made a purchase with them after checking it was okay and now just awaiting arrival. Communication from them is really good

Many thanks for the 5 star review. 😊

SM

Great service

Many thanks for the 5 star review. 😊

M

More expensive than shipping direct from retailer. Limited shipping options. Good concept but not a time or money saver.

Hi Malaysia,

Thank you for your feedback.

At Forward2me, we are committed to offering our customers the lowest prices in the industry. We provide a Price Match, Return to Sender, and Refund Guarantee for your peace of mind.

Price Match: If you find a lower price for an identical service before requesting a shipment, simply send us a link to the offer, and we will match the price.

Return to Sender: If you change your mind after your parcel has arrived at our warehouse, you can use our free Return to Sender service, and we will handle the return at no cost to you.

Since you have not yet utilized our Price Match or Free Return to Sender options, please submit your request for a request via live chat or through the contact form on our website here: Price Match Guarantee.

For more details about our processes, including information on volumetric weight, fuel surcharges, taxes, and other important aspects, please visit our resource hub here: Ask the Experts. https://www.forward2me.com/ask-the-experts/)

I hope this information proves helpful.

Best regards,
Customer Satisfaction Team
Forward2me

I've been using formard2me for a long time. I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great.
Also, it's worth mentioning that I'm very satisfied with the customer service.

Many thanks for the 5 star review. 😊

Julie was able to professionally and quickly resolve my issues at my USA address by providing an detailed and easy to understand explanation. Highly recommend forward2me and their superb customer service!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️

Windy from UK customer support responded promptly & was really helpful & thorough in dealing with my query. Great service!

That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️