Customer Feefo Reviews
Customer Feefo Reviews

Customer Feefo Reviews

Feefo is an independent feedback service with verified and audited reviews.

These reviews are much more meaningful than reviews found on sites such as google or trip advisor because of two key points:

Only customers who have actually used the forward2me service are able to leave feedback so readers know that the feedback is genuine and not something forward2me has made up, or indeed a forward2me competitor has made up.

forward2me has no control over the feedback unless it is abusive or defamatory – in which case feefo themselves remove it. Every feedback is shown unedited and in full - all forward2me can do with negative feedback is respond to the customer's specific concerns.

Joggers

TNT Economy Express
They are respectful, polite, professional and swift. This must be one of the best in their field and it has been absolutely perfect in all of our dealings.

Unknown

UPS Standard Single
Fantastic service..which I found your company before..fantastic company which will save me time and money in the future...

Unknown

DPD Air Express
I have used the service in the past and have been very satisfied with it, but recently they came through in a big way, and when I messed up the shipping details on a product that got it held up in customs, they helped me through the process and got me my package safe. Kudos.

Big Lib Switch

DPD Classic
Very good service, I recommend

Unknown

DHL Domestic Express
Very helpful.

Unknown

TNT Economy Express
Professionell und schnell - problemloser Vesand auch von grösseren Sendungen in die Schweiz.

Unknown

DHL Express Worldwide
followup service was great by email, but cost prohibitive when shipping to Australia Had brought a $40 rug/throw online but didn't know the weight so unable to clearly estimate the cost of shipping. Also did not realize it was going to be shipped express, would have been happy to wait for it if shipped slowly, which is what happens from USA, cheaply Turned into an $180 throw Recommendation - offer cheaper slower shipping options

Unknown

DHL Express Worldwide
The service i received from staff was excellent would use them again

Unknown

UPS Express Saver
The whole process was very easy. Thank you.

Unknown

DHL Express Worldwide
Super easy and great communication! Also came a lot faster than expected. I have no complaints here.

Unknown

UPS Standard Single
Very professional service. Repackaging is the best feature of the service

Unknown

TNT Express Non-Docs
Great service, only negative is the cost

Model Aircraft

TNT Economy Express
very good service.

Unknown

TNT Economy Express
Limited options for freight, all being too costly, especially as speed was not an issue.

e cigarette ( contains nicotine )

DHL Domestic Express
Chris is super efficient. Proactive and helpful.

Unknown

DHL Express Worldwide
Excellent and reliable service. Would have been good to have cheaper carrier options, I could only choose DHL Express which was expensive. Other than that all good and I will for sure use the service again.

Item of Clothing

DHL Express Worldwide
Very fast and accurate. Will use again.

Unknown

UPS Standard Single
un peu cher mais le service est très bon, la relivraison a été très rapide, le ré-emballage soigné, on a une photo du colis, j'aurais bien aimé avoir une photo du produit au cas où celui-ci se serait abîmé.
forward2me

Response:

Hi,Many thanks for providing us with your comments regarding the service we have offered you.I'm pleased to hear that you have been happy with the speed of your delivery and that your package arrived with you in good condition.I see that the photograph we offer all our customers of the outside of the box was useful to you although you would have liked to see a photograph of the internal contents of the package. We do open and check each parcel on arrival with us and report any damages to the customers.We appreciate your feedback on the photographs and taking internal photographs is something we are looking to provide in the future.Please don't hesitate to get in touch with our Customer service team at any time if you require any additional assistance, we can provide additional photographs for our customers if required via a manual request to info@forward2me.com.Kind Regards,Tracy.

Unknown

DHL Express Worldwide
No fuss No Muss service. Required the package urgently for a deadline. Package was realized in my suite, payment was made and package was dispatched, all of this within a couple of hours of the package being delivered to my suite. As a bonus, Received the parcel earlier than the expected delivery date.

Toys

DPD Classic
No respetan las instrucciones de empaquetamiento que les envías, muchos de los paquetes vienen parcialmente abiertos o directamente manipulados. El precio es caro, hay opciones más económicas en el mercado y la calidad del servicio no es buena.
forward2me

Response:

Hi,Thank you for your feedback however I'm disappointed to hear that you are unhappy with how you feel we handle your parcels.We do need to open each parcel on arrival with us to ensure that the contents arrive with us safely and are legal for shipping to your country however on shipping we do ensure that all goods are repacked so they are safe and secure for international transit.We also pride ourselves on the customer service support we offer our customers however apologise if you feel that you have not received this level of service when you have been using our services.We would appreciate if you could contact our Customer Services team at info@forward2me.com to fully explain the issues you have experienced so we can resolve these going forward.Thank you once again for your feedback and we look forward to hearing from you so we can assist you further.Kind Regards,Tracy.