Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Meitar Atias
08 February 2021
DHL Express Worldwide
MA
Arrived safely and quickly.
Verified Customer
08 February 2021
UPS Express Saver
VC
Excellent Service ! Reasonable Rates
Todd Fisher
08 February 2021
DHL Express Worldwide
TF
Quick efficient service.
Michael Laslo
08 February 2021
DHL Express Worldwide
ML
Quick shipment.
Disha Varma
08 February 2021
DHL Express Worldwide
DV
-Great and Prompt customer service.
-Express shipping.
-User friendly.
-Express shipping.
-User friendly.
Verified Customer
07 February 2021
DHL Economy Select
VC
fast and reliable service, but from germany, it's criminally expensive. only express shipping is available. i'd use the service much more if they offered economy options. mailboxde is probably happy about it.
Stephanie Helton
07 February 2021
DHL Express Worldwide
SH
Another great customer experience as always. All of my items were combined and repacked with great care.
Sigridur Vigfusdottir
07 February 2021
DHL Express Worldwide
SV
There is a quality to all levels at forward 2me.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
The staff in the communication department are professional, helpful and the staff is very well trained. I must mention Chris who often communicates with me, he is always polite and has helped me on a number of times.
The packages are also well looked after and each item that I have ordered comes in pristine condition.
I wish other companies would learn to do business like the staff at forward2me. Thank you all, I hope you are all healthy. The world has changed now, so we humans should all try to work together to make this new world a better place. You are playing a serious part in it.
Verified Customer
06 February 2021
DHL Express Worldwide
VC
Nice customer service, fast!
Lena Wistén-Femia
06 February 2021
UPS Standard Single
LW
Fungerade jättebra!
Dajuan Kenney
06 February 2021
DHL Express Worldwide
DK
Very fast response to solve issues
shinji ikeda
06 February 2021
DHL Express Worldwide
SI
対応が迅速で、報告も細かくとても信頼できる。
またお世話になります。
すばらしいサービスです。
またお世話になります。
すばらしいサービスです。
Steve kwabena Forson
06 February 2021
UPS Express Saver
SKF
Excellent service
Quick delivery
Quick delivery
Verified Customer
05 February 2021
DHL Economy Select
VC
Super quick and effective service ! +++
Verified Customer
05 February 2021
DHL Express Worldwide
VC
I'm a first time customer and like their service. Shipping was very prompt. The website is clear and things seem to be managed well. One feature that would be really nice to see added is the option to ship parcels with a value of more than 20 GBP by regular post. The value of my parcel was approximately 75 GBP and the price was close to doubled by the time I added the shipping costs.
Hi,
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service provided however you would have liked the option to ship via standard mail. Unfortunately the service we offer via mail in untracked and the value limit is set by the postal service not ourselves.
We are however looking at other budget options, due to covid 19 these have not been viable over the last 12 months however we hoping that things will improve in the coming year and can again offer other budget services.
Please feel free at any time to provide us with your feedback to info@forward2me.com, we are always happy to look to improve the experience for our customers and value their opinions.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that you are overall happy with the service provided however you would have liked the option to ship via standard mail. Unfortunately the service we offer via mail in untracked and the value limit is set by the postal service not ourselves.
We are however looking at other budget options, due to covid 19 these have not been viable over the last 12 months however we hoping that things will improve in the coming year and can again offer other budget services.
Please feel free at any time to provide us with your feedback to info@forward2me.com, we are always happy to look to improve the experience for our customers and value their opinions.
Kind regards,
Tracy.
Louis Hakim
05 February 2021
DHL Express Worldwide
LH
SERVICE IS FANTASTIC & RESPONSE IS FAST.
Verified Customer
05 February 2021
DHL Express Worldwide
VC
This has been a very fast and easy experience. Definitely will try using their services again for other products in the future!
Brandon Sungwon Kim
05 February 2021
DHL Express Worldwide
BSK
shipped very fast.
Verified Customer
05 February 2021
DHL Express Worldwide
VC
Service is good but pricing could be better for Australian customers
Jorge M
04 February 2021
DHL Express Worldwide
JM
Very fast package handling and shipping. they prepopulate the description of the goods which speeds the process you just have to enter price. very good. would recommend
Nicholas Christou
04 February 2021
DHL Economy Select
NC
Have always been impressed with customer support whenever I have needed it
Verified Customer
04 February 2021
DHL Economy Select
VC
Great, fast, uncomplicated service. You are informed about the current status at all times. Highly recommended.
Verified Customer
04 February 2021
DHL Express Worldwide
VC
Very quick notification of arrival and quick shipping.
They could improve the communication with users when there are changes that might affect them. For example Brexit and the fact that DHL might charge import fees so well after delivery instead of before.
This could have been communicated beforehand, not when the user is placing an order of shipment.
Thankfully Customer Service managed to sort this out.
Besides that, top notch.
They could improve the communication with users when there are changes that might affect them. For example Brexit and the fact that DHL might charge import fees so well after delivery instead of before.
This could have been communicated beforehand, not when the user is placing an order of shipment.
Thankfully Customer Service managed to sort this out.
Besides that, top notch.
Verified Customer
03 February 2021
DHL Express Worldwide
VC
So far I've been satisfied with the service they provided. The customer service is always friendly and helpful. It's also great they offer different addresses in Europe.
Karen Wilton
03 February 2021
TNT Express Non-Docs
KW
Fantastic! Quicker than I could have imagined.
Peter Kelly
03 February 2021
DHL Express Worldwide
PK
Seamless integration, timeous, courteous customer service, quick, with the confidence of tracking through the entire course of the experience.
Verified Customer
03 February 2021
DHL Express Worldwide
VC
Super fast delivery..
Verified Customer
03 February 2021
DHL Express Worldwide
VC
I was initially nervous to use this service as I wasn't sure what to expect; especially using an address for my shipment that is not my own. However, the process was easy and straightforward. The shipping was also very quick. I have already placed another order!
Luan Henrique
03 February 2021
DHL Express Worldwide
LH
I just have to thank you for the speed and competence. In my opinion, it is one of the best redirect companies! Pra quem é do Brasil, pode confiar! Eles despacham no mesmo dia!
Ben Humeniuk
02 February 2021
DHL Express Worldwide
BH
The package was shipped quickly and got to me in fine condition!
Verified Customer
02 February 2021
TNT Economy Express
VC
Ups liefert nicht aus. Nie wieder!
Hi,
Many thanks for your mail.
I'm sorry to hear that you are unhappy with the service provided by forward2me on this shipment. I believe the issue was related to new procedures when shipping to our EU after the transition period ended which delayed the dispatch of your goods.
Please be assured that these procedures have now been fixed and going forward you shouldn't encounter this type of delay.
I have emailed you separately to resolve the situation and hope this will encourage you to continue using our services throughout the coming year.
Kind regards,
Tracy.
Many thanks for your mail.
I'm sorry to hear that you are unhappy with the service provided by forward2me on this shipment. I believe the issue was related to new procedures when shipping to our EU after the transition period ended which delayed the dispatch of your goods.
Please be assured that these procedures have now been fixed and going forward you shouldn't encounter this type of delay.
I have emailed you separately to resolve the situation and hope this will encourage you to continue using our services throughout the coming year.
Kind regards,
Tracy.
Mateusz Majka
02 February 2021
DHL Economy Select
MM
What they did well?
Generally they did their job impeccably.
Would I buy again/recommend their services?
Yes and Yes
Generally they did their job impeccably.
Would I buy again/recommend their services?
Yes and Yes
Verified Customer
02 February 2021
DHL Express Worldwide
VC
It was super easy to sign up. Within a few days I was able to purchase incredible deals from UK-based retailers and have them arrive at my home.
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Got the shipment fast and safely. They opened the package but all similar services do this so i guess it cannot be avoid even if i dont like it. An option to keep the original package sealed would be a nice option in the future. Other thing was that my pakage did not appear on their site but they found it very fast after contacting support. But this is fine as they are just starting operations in that country. Last thing i would like is the warehouse address should be in the middle of the page in large font not at the top of the web page in a small green bar it got me confused for a while. Overall positive experience and lookforward to using them again.
Hi,
Many thanks for your feedback.
I'm pleased to hear that overall your experience was positive although there are some processes you would like us to undertake differently. I will pass on your feedback to our development team regarding your suggestions put forward, they are constantly working on making the interface much clearer and easier to understand for our customers.
Unfortunately we are unable to get around opening up of parcels on arrival, we need to open packages to determine what the goods are inside to be able to ship them and ensure that we can do so legally to your country.
I hope we are able to help you ship again soon however if you have any other questions about the service or suggestions which may help us improve the customer experience please feel free to contact our Customer Service team at info@forward2me.com, they are always happy to help.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm pleased to hear that overall your experience was positive although there are some processes you would like us to undertake differently. I will pass on your feedback to our development team regarding your suggestions put forward, they are constantly working on making the interface much clearer and easier to understand for our customers.
Unfortunately we are unable to get around opening up of parcels on arrival, we need to open packages to determine what the goods are inside to be able to ship them and ensure that we can do so legally to your country.
I hope we are able to help you ship again soon however if you have any other questions about the service or suggestions which may help us improve the customer experience please feel free to contact our Customer Service team at info@forward2me.com, they are always happy to help.
Kind regards,
Tracy.
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Have to admit I was skeptical of this service at first, but I got the product and am satisfied with their service.
Hiroto Nakajima
02 February 2021
DHL Express Worldwide
HN
Cood just a bit expensive , Hope Forward2me Germany has a UPS option .
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Able to get me japan products sent to me in Canada amazing!
Verified Customer
02 February 2021
DHL Express Worldwide
VC
Great communication, wonderful repack, super fast shipping!
Verified Customer
01 February 2021
DHL Express Worldwide
VC
Overall very prompt shipping and great forwarding services from Japan
Verified Customer
01 February 2021
DHL Express Worldwide
VC
The repack and combine option is very costly. I had many very small packs but the combine and repack option was more expensive than to send one by one. But all the contents could fit in a small box and the cost would be lower. I think you should improve on this subject. It is the second time this happens to me.
Hi,
Many thanks for your feedback.
I'm sorry that you feel that the cost of combine and repack is too expensive however we do feel that this fee is competitve for the work involved with combine and repack.
When we receive a request for a number of parcels from one customer, it does take time to locate the parcels within the warehouse and repack them so they are safe and secure for international transit. We also need to take into account the repacking materials used and any new shipping box required.
The combine and repack can also save on overall shipping costs if we are able to reduce the overall volume of the goods. We do always recommend combine and repack versus shipping in individual packages. When shipping in individual original packaging you do run the risk of the goods being damaged in transit if this packaging is insufficient and the goods can also be split up in transit causing issues with customs clearance.
I hope this helps explain the work involved with these type of requests however if you have any further questions please feel free to contact our Customer Services team and we will be happy to assist you further.
Kind Regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you feel that the cost of combine and repack is too expensive however we do feel that this fee is competitve for the work involved with combine and repack.
When we receive a request for a number of parcels from one customer, it does take time to locate the parcels within the warehouse and repack them so they are safe and secure for international transit. We also need to take into account the repacking materials used and any new shipping box required.
The combine and repack can also save on overall shipping costs if we are able to reduce the overall volume of the goods. We do always recommend combine and repack versus shipping in individual packages. When shipping in individual original packaging you do run the risk of the goods being damaged in transit if this packaging is insufficient and the goods can also be split up in transit causing issues with customs clearance.
I hope this helps explain the work involved with these type of requests however if you have any further questions please feel free to contact our Customer Services team and we will be happy to assist you further.
Kind Regards,
Tracy.
Ross Mackenzie
01 February 2021
DHL Express Worldwide
RM
AMAZING service! I will be using these guys all the time!
Baldvin Einarsson
01 February 2021
DHL Express Worldwide
BE
Topp service; everything as expected.
Heithem Tliba
31 January 2021
DHL Express Worldwide
HT
Thx for your services! You are so professional ..
Verified Customer
31 January 2021
DHL Express Worldwide
VC
Vatおよび関税がかからないとされたguernseyに荷物を配達した。しかし、関税が発生し、手数料も同時にかかった。これにより、セールのメリットがなくなった。ukの倉庫に発送したほうがよかったと後悔した。サポートについてはタイムリーな対応は素晴らしかった。
Verified Customer
31 January 2021
DHL Express Worldwide
VC
Service is easy to use and shipping was fast. Great to use for companies who won't ship to US
Verified Customer
30 January 2021
DHL Express Worldwide
VC
Er fremragende til at købe varer i UK (når sælgere kun sender inden for UK) og få dem leveret af package forward service til Danmark. Det er første gang jeg bruger dem og alt forløb gnidningsfrit og hurtig levering. Tak
Verified Customer
30 January 2021
DHL Economy Select
VC
Delivery Rates are just too high and customs can not be properly handled (deducting local VAT to make purchases in the UK affordable whilst using a forwarder). I guess for anyone within the EU the use of a forwarder is now even more unattractive .
Verified Customer
30 January 2021
DHL Express Worldwide
VC
Service is good. I would definetely use them again but only when the shipping price drop a little bit.
Verified Customer
30 January 2021
UPS Express Saver
VC
Great customer service. Thank you so much every time for your help.
Jorge Varela
30 January 2021
DHL Express Worldwide
JV
I requested to cancel my shipment so that I can wait for 2nd parcel to combine shipping. It was never cancelled and I had to pay extra for 2nd parcel. Not good practice for customers.