Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Verified Customer
11 June 2021
DHL Express Worldwide
VC
I received prompt notification when the items were delivered to the warehouse. I was offered the option of shipping everything in their original packaging, meaning multiple boxes and a higher shipping charge, or Forward2Me could repack my items into just one box (for a small fee), therefore cutting my shipping costs in half. Obviously, I went with the latter option! The items arrived well-packaged and in great condition. Everything went quickly and smoothly.
Verified Customer
11 June 2021
DHL Express Worldwide
VC
Fantastic. Everything is clear and straight forward, the notifications on when your package has arrived is wonderful
Alonso Rodriguez Artiles
11 June 2021
FedEx International Priority
ARA
It seems to me that they provide a good and efficient service, but as input for improvement it is necessary that when the product is received, they include photos of the package, that would help a lot, companies like shipito do it and it is a great contribution.
David Sharman
11 June 2021
DHL Express Worldwide
DS
My products from the UK were rapidly sent to me to Australia with excellent parcel tracking
Verified Customer
10 June 2021
FedEx International Economy
VC
Amazing service. Would highly recommend.
Verified Customer
09 June 2021
DHL Express Worldwide
VC
Efficient, Excellent communication and policies during the entire process. The emails are easy to navigate and the URLs contained within lead to well-designed websites and tools. Will definitely use again.
Verified Customer
09 June 2021
DHL Economy Select
VC
No mention of additional charges. My package cost 3 times as much as expected including all extras. The entire forwarding service doesn't make sense if you don't deliver precise pricing information.
Hi,
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU.
Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties.
We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver.
We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance.
For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes.
We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you.
Kind Regards,
Tracy.
Many thanks for your feedback.
We're sorry to hear that you are unhappy with the additional charges you have paid, I'm thinking that these are relating to import duty and vat since you are based within the EU.
Since Brexit at the beginning of this year all goods imported from the Uk to an EU country could be liable for vat and over 150 euros liable for import duties.
We do state clearly on our terms of trade that we ship goods as delivery duty unpaid and our charges do not include any import duty and taxes, these are charged in the receiving country if applicable and payable by the receiver.
We know this has meant a major change, before January 2021 all goods were in free ciruculation within the EU including the EU so they did need to go through customs clearance.
For this reason we have now opened a warehouse facility in Germany where customers within the EU can source goods within the EU and have them shipped to Germany for onward shipping without the need for payment of duty and taxes.
We hope this option will work for you going forward and if you require any further information relating to import duty and taxes if you are shipping from the UK please feel free to contact our Customer Service Team and they will be very happy to assist you.
Kind Regards,
Tracy.
Verified Customer
09 June 2021
UPS Standard Single
VC
Raskt og effektivt, god presisjon på leveranse.
Lily
09 June 2021
FedEx International Priority
L
I have used their service many times and I must say that it is always perfect.
Verified Customer
09 June 2021
DHL Express Worldwide
VC
Easy to use website, very cost effective & positive communication. Will most certainly use again. Thankyou
Verified Customer
09 June 2021
DHL Express Worldwide
VC
My product arrived damaged. Insurance cost was $30, on top of the high shipping cost.
Hi,
Many thanks for your feedback.
I'm sorry to hear that your product has been damaged however I don't see that you have reported this to our Customer Service department.
Please could you provide us with all the details to info@forward2me.com and we will be happy to look at this for you?
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that your product has been damaged however I don't see that you have reported this to our Customer Service department.
Please could you provide us with all the details to info@forward2me.com and we will be happy to look at this for you?
Kind regards,
Tracy.
Tim Gibbes
08 June 2021
DHL Express Worldwide
TG
Great service, once packaged and paid received package in 3 days. Only drawback was the price, but other than that great service
Sam
08 June 2021
DHL Express Worldwide
S
Always a fantastic service. Items are always repackaged well and arrive safely.
Adrian-Mihai Pop
08 June 2021
UPS Standard Single
AP
Since all packages bought by me were the same the repackaging process was very simple so the two pounds charge was too much and although I asked for a reduction you didn't agree.
One of the packs containing Marillion - Fugazi album was confirmed by you to be received to e-bay seller "chickenlove" (I saw the confirmation sent by you to him). Nevertheless the album disappeared and didn't arrive to Romania. I will reuse your services if I receive a proper explanation and compensation. (a moral one you can't because I accused chickenlove for fraud). Meanwhile you could decide that the person who answers the phone speaks proper standard English and not Cockney. Thanks for your time.
Pop Adrian Mihai, Romania 040 745 25.55.25
One of the packs containing Marillion - Fugazi album was confirmed by you to be received to e-bay seller "chickenlove" (I saw the confirmation sent by you to him). Nevertheless the album disappeared and didn't arrive to Romania. I will reuse your services if I receive a proper explanation and compensation. (a moral one you can't because I accused chickenlove for fraud). Meanwhile you could decide that the person who answers the phone speaks proper standard English and not Cockney. Thanks for your time.
Pop Adrian Mihai, Romania 040 745 25.55.25
Hi,
Many thanks for your feedback.
I'm sorry that you are disappointed with the service offered by forward2me, £2 is our standard repack fee for every parcel. When a customer requests this service, all packages in the request need to be picked from the warehouse and then repacked in new packaging, this process takes some time hence the fee for repacking.
The repacking service is aimed to both reduce volume if possible and ensure the goods are safe and secure for international shipping, unfortunately we can't always reduce volume to save on shipping costs which was the case on this occasion. You do however have the added benefit that the goods are securely packaged for transit due to their fragility.
With regards to the missing album, we have doubled checked the tracking details you have provided and they appear correct however the contents did not contain an album but some seeds. We suggested that you contact the seller about this as we have no control over the products received from sellers, we do not place the order only receive the goods on your behalf and idenfity the contents of the package.
Please be assured that all our agents have good english, they are all polite and helpful.
I hope this information helps clear up your complaint however if you have any further questions please don't hesitate to get in touch with our customer service team and we will be happy to assist you further.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry that you are disappointed with the service offered by forward2me, £2 is our standard repack fee for every parcel. When a customer requests this service, all packages in the request need to be picked from the warehouse and then repacked in new packaging, this process takes some time hence the fee for repacking.
The repacking service is aimed to both reduce volume if possible and ensure the goods are safe and secure for international shipping, unfortunately we can't always reduce volume to save on shipping costs which was the case on this occasion. You do however have the added benefit that the goods are securely packaged for transit due to their fragility.
With regards to the missing album, we have doubled checked the tracking details you have provided and they appear correct however the contents did not contain an album but some seeds. We suggested that you contact the seller about this as we have no control over the products received from sellers, we do not place the order only receive the goods on your behalf and idenfity the contents of the package.
Please be assured that all our agents have good english, they are all polite and helpful.
I hope this information helps clear up your complaint however if you have any further questions please don't hesitate to get in touch with our customer service team and we will be happy to assist you further.
Kind regards,
Tracy.
Verified Customer
08 June 2021
DHL Domestic Express
VC
Great service! Responsive customer care reps.
Verified Customer
07 June 2021
FedEx International Priority
VC
Fast shipping, great customer interface that shows what's happening with the package--a seamless and easy experience. Just wish the pricing was a little cheaper, though I know that's likely a Brexit/Boris problem and less of a f2me problem.
Verified Customer
07 June 2021
DHL Express Worldwide
VC
いつも迅速・丁寧な対応をしてくれます。
感謝しております。
感謝しております。
Jordin Phang
06 June 2021
FedEx International Priority
JP
Thanks for the good customer service and more carrier options such as FedEx. The processing of shipments was fast and sent out on the day I paid.
Verified Customer
05 June 2021
DHL Economy Select
VC
Forward2Me again provided excellent service. I cannot fault them.
The overall experience though is changed post-Brexit as we now have to pay duties that are unknown at the time of shipping. It makes buying in the UK and shipping way less viable unfortunately :-(
The overall experience though is changed post-Brexit as we now have to pay duties that are unknown at the time of shipping. It makes buying in the UK and shipping way less viable unfortunately :-(
Verified Customer
05 June 2021
DHL Economy Select
VC
Doing what they are expected to do - but in a very customer oriented approach
Sasha Scrollah
05 June 2021
DHL Express Worldwide
SS
This is a scam, they advertise from the UK to the USA economy shipping 17pounds but after the package came to the warehouse they have only DHL options overpriced 45 pounds, they have false calculator on their website, even if using my sizes and weight with DHL calculator say it 24 pounds. Also they told me because I use tax-free warehouse, however, they charge me taxes. Very scammy service. Never use again and not recommended. All estimates and advertising completely false.
Themis Kalogridis
05 June 2021
UPS Standard Single
TK
IT WAS THE WORST EXPERIENCE I HAVE EVER HAD WITH YOU
Verified Customer
05 June 2021
DHL Express Worldwide
VC
Great re-packaging and fast shipping
Verified Customer
04 June 2021
UPS Standard Single
VC
4/5 stars (now stop emailing me?)
Makoto Mizukami
04 June 2021
DHL Express Worldwide
MM
The package was dispatched for forwarding ONLY 4h after it reached the depot in Germany. AMAZING!
Verified Customer
04 June 2021
FedEx International Economy
VC
Package arrived straight at my door. Offered different types of delivery services. Highly recommended and great customer service
Verified Customer
04 June 2021
DHL Express Worldwide
VC
Slow response to processing order value for Australian GST rules and lack of cheaper delivery options make the service difficult to justify using again.
Hi,
Many thanks for your feedback.
I'm sorry to hear that you feel that the service was slow and you were unhappy with the choice and price of courier services at our Japan address.
Japan is a fairly new facility for us and we only have limited courier services at the moment, we are working to have more options for shipping from Japan soon.
We have also found all couriers have increased pricing over the past year due to the pandemic, this is mainly due to increased processing costs to protect their staff and lack of freight space due to limited passenger flights being active at the moment. Many low cost couriers use the space on passenger flights for their services.
I hope you will consider using our service again in the future, we of offer addresses in the UK, Guernsey, Turkey and Germany if you are able to source products from these countries.
Please feel free to contact our Customer service team at any time and they will be happy to assist you obtain the maximum value for shipping via our services.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that you feel that the service was slow and you were unhappy with the choice and price of courier services at our Japan address.
Japan is a fairly new facility for us and we only have limited courier services at the moment, we are working to have more options for shipping from Japan soon.
We have also found all couriers have increased pricing over the past year due to the pandemic, this is mainly due to increased processing costs to protect their staff and lack of freight space due to limited passenger flights being active at the moment. Many low cost couriers use the space on passenger flights for their services.
I hope you will consider using our service again in the future, we of offer addresses in the UK, Guernsey, Turkey and Germany if you are able to source products from these countries.
Please feel free to contact our Customer service team at any time and they will be happy to assist you obtain the maximum value for shipping via our services.
Kind regards,
Tracy.
shreya goel
04 June 2021
DHL Express Worldwide
SG
The service was really fast. I got my package from japan to usa within 3 days.
Verified Customer
03 June 2021
DHL Express Worldwide
VC
So far I have no complaints. They notify you when a package comes in and they delivery to you quickly. Repacks are good quality.
Verified Customer
03 June 2021
FedEx International Priority
VC
I advise them strongly
Verified Customer
03 June 2021
TNT Economy Express
VC
Stored shipments for me and then repacked and shipped to me in one shipment. Fast and good service.
Verified Customer
03 June 2021
DHL Express Worldwide
VC
Easy to ship from UK to USA- no problems, item arrive quickly and in good condition
Ali Alshehri
02 June 2021
FedEx International Priority
AA
The service was top notch, honestly. The website, shipping speed and customer service was on point. I requested a hel and they replied to me in no time! Also, the package was well packed and looks clean! I love this site and looking forward to forwarding more parcels through it!
Verified Customer
02 June 2021
FedEx International Economy
VC
Nulla da criticare, straveloce e semplice da gestire. Ottimo.
Verified Customer
02 June 2021
DHL Express Worldwide
VC
I used forwrd2me for the first time last month and I received the items fairly quickly. The shipping cost seemed higher than I thought it would be, but using this service gave me the opportunity to buy things from the UK that I couldn't have purchased on my own. My main issue is that I can't just call and reach someone in customer service to ask questions. Still I am going to use this service again.
Hi,
Many thanks for providing us with your feedback.
I'm pleased to hear that the process went well and you received your goods with no issues however you felt the cost of shipping was more than expected and that you couldn't get through to our Customer Service team to speak to someone.
Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We are passing them through without markup or profit.
Many of the usual budget services aren't currently available due to the lack of space on passenger flights for freight however as the world slowly opens up again we are hoping that these services will become available and we can once again offer them to our customers.
I have noticed that you shipped your goods as a multi-piece shipment, it may be worth looking at our combine and repack service going forward. If you choose this option, our warehouse team will assess how best to repack your goods and repack them as efficiently as possible for shipping to ensure that you obtain the maximum value for shipping.
I'm sorry that you were unable to reach a customer service representative by phone when you would have liked, due to having a small team we have limited cover on the phone however we do offer multi-channel communication via social media, whatsapp, chat and email as well as contact by phone.
Its great to hear that you will try our service again and we look forward to helping you ship again soon. Please contact us at any time if you have any queries about your shipments.
Kind regards,
Tracy.
Many thanks for providing us with your feedback.
I'm pleased to hear that the process went well and you received your goods with no issues however you felt the cost of shipping was more than expected and that you couldn't get through to our Customer Service team to speak to someone.
Every courier we work with has increased their fees one way or another since CV-19. Unfortunately, because forward2me is already very price competitive, we are not in a position to absorb these increases and so we are passing them through to end customers. We are passing them through without markup or profit.
Many of the usual budget services aren't currently available due to the lack of space on passenger flights for freight however as the world slowly opens up again we are hoping that these services will become available and we can once again offer them to our customers.
I have noticed that you shipped your goods as a multi-piece shipment, it may be worth looking at our combine and repack service going forward. If you choose this option, our warehouse team will assess how best to repack your goods and repack them as efficiently as possible for shipping to ensure that you obtain the maximum value for shipping.
I'm sorry that you were unable to reach a customer service representative by phone when you would have liked, due to having a small team we have limited cover on the phone however we do offer multi-channel communication via social media, whatsapp, chat and email as well as contact by phone.
Its great to hear that you will try our service again and we look forward to helping you ship again soon. Please contact us at any time if you have any queries about your shipments.
Kind regards,
Tracy.
RIE AIZAWA
02 June 2021
FedEx International Economy
RA
迅速でわかりやすいサービス、リピートしてます。
Verified Customer
02 June 2021
DHL Express Worldwide
VC
The set of two masks were not delivered and my belief is they weren't packed in with the items as the box was not damaged upon arrival.forward2me didn't take responsibility and haven't heared back since...
Good consolidated pricing though I will say that.
Good consolidated pricing though I will say that.
Hi,
Many thanks for your feedback.
I'm sorry to hear that one of your items is missing, I can see that our Custome Service team are still investigating this for you as we need to get to the cause of the missing item however I have asked them to contact you to resolve the matter and you should now have received a response from them now.
Thank you for your patience.
Kind regards,
Tracy.
Many thanks for your feedback.
I'm sorry to hear that one of your items is missing, I can see that our Custome Service team are still investigating this for you as we need to get to the cause of the missing item however I have asked them to contact you to resolve the matter and you should now have received a response from them now.
Thank you for your patience.
Kind regards,
Tracy.
Verified Customer
01 June 2021
FedEx International Priority
VC
All good. Famtastic service. Well worth it.
Ryoma Tanaka
01 June 2021
DHL Express Worldwide
RT
I bought sake using "PERSONAL SHOPPER". I am very satisfied with the kind and prompt response. I will use it when I buy alcohol.
Dana Ninkovic
01 June 2021
DHL Economy Select
DN
Schnell und zuverlässig
Corentin Moisan
01 June 2021
DHL Express Worldwide
CM
Excellent service, interface utilisateur simple et claire avec du detail sur la reception et envoi de ma commande. Vraiment très bien!
Andrew Chan
01 June 2021
DHL Express Worldwide
AC
Package arrived perfectly. Thank you for the fast service and the care that you place on my package. I would definitely use your service again soon.
Damion Salazar
01 June 2021
UPS Express Saver
DS
Excellent service and package to everything very well with reasonable rates. Love this service. Highly recommended.
Verified Customer
01 June 2021
DHL Express Worldwide
VC
En términos generales, muy buen servicio, tarifas justas y los tiempos de entrega muy buenos también.
Verified Customer
31 May 2021
DHL Express Worldwide
VC
My experience was excellent. They told me immediately when they received the packages. I then asked them to combine all my packages and they were really fast in giving me an invoice. Once I paid for the invoice, it took them less than 24 hours to put the packages together and ship them. I got them to the United States in only 2 days! Can't recommend them enough.
Verified Customer
30 May 2021
FedEx International Economy
VC
very fast and good service
Tuan Opsahl
30 May 2021
DHL Express Worldwide
TO
Easy to use, everything was understandable. The only thing was the price. Of course it's not your guys fault.
Christine Morris
29 May 2021
DHL Economy Select
CM
Items dispatched same day, arrived quickly and well packaged. I have always found the customer service team to be prompt and courteous. So pleased I found this service and I will continue to use. Highly recommend.
Verified Customer
29 May 2021
DHL Express Worldwide
VC
Excellent, very responsive and communicative.
Verified Customer
28 May 2021
DHL Express Worldwide
VC
Fast and efficient.