warehouse operative

Customer experience agent

Forward2me is Europe’s leading international parcel forwarding service based in the market town of Garstang, 12 miles North of Preston.

We serve customers around the world helping them shop in the UK by receiving and exporting goods they have bought online in the UK and Europe. The company is proud to be the highest rated parcel forwarder with a 96% customer approval rating. A fast growing and exciting, dynamic place to work with opportunities to develop skills and advance.

United Kingdom


Customer Experience Agent


Garstang, PR3 1NJ



£ 9.50
or above per hour depending on experience

37.5 hours per week
(Working hours would be 9am - 5pm Monday to Friday and will eventually include 1 or 2 independent Saturday shifts per month. The independent Saturday shifts will only be considered and assigned once fully confident within the job role and have gained and displayed enough knowledge required to be able to work independently. )

we are hiring

Why apply

  • Be part of a great, motivated, team who care about their work

  • A friendly atmosphere where you’ll soon get to know everyone

  • Privately owned and run by successful tech entrepreneurs who care about and look after their loyal staff

  • Opportunity for career growth and advancement for talented hard working employees

  • Opportunity to earn overtime when we are busy

  • 28 days holiday per year including bank holidays with up to 5 extra days after two year’s service

  • Opportunities for advanced training such as training on shipping Dangerous Goods

  • Company pension with employer contributions

The role – customer experience agent

In this interesting and fast moving role you’ll join our small and friendly customer services team where you will:

  • become an expert in our services and exporting all kinds of goods around the world
  • use any other language skills that you may have to serve and delight customers by solving their problems and exceeding their expectations
  • respond to email, chat, facebook and twitter enquiries using our modern online ticket handling system called Zendesk 

  • handle inbound phone calls from customers (no cold calling)

  • communicate effectively with customers, couriers, within the team and with all partner warehouses

  • manage customer accounts and shipments using our online systems

  • process insurance claims when things go wrong

  • purchase goods on behalf of customers who use our Personal Shopper service.

Customer Service Skills and Experience

you must

  • have strong customer service skills and enjoy delighting customers
  • have a minimum of 3 years B2C customer service experience
  • be quick and comfortable with using computers and tablets
  • be a competent user of the internet and a quick learner for new online systems
  • show good attention to detail
  • have excellent verbal and written communication skills
  • be organised and work methodically
  • have the ability to work effectively on your own and in a team
  • take ownership of problems and see them through to resolution.

any of the following would be an advantage

  • a second language

  • warehouse experience

  • export experience

  • courier and logistics industry experience.