Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
08 July 2025
Unknown Shipment Details
We’ve reviewed the details of your feedback. However, we’re unable to recognize this as genuine or verified based on the information provided. To help us investigate further, could you kindly share any additional details or context?
You may also contact us directly at info@forward2me.com for a more thorough review.
We appreciate your understanding and look forward to resolving this with you.
Best regards,
Unverified Customer
08 July 2025
Unknown Shipment Details
Au top, rapide et efficace.
Many thanks for the 5 star review. 😊
Ryan
08 July 2025
DPD Classic
R
I’ve received 4 different shipments via Forward2me in the last year and must say I am very pleased with their service.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Website Handling:
The forward2me website is not the most intuitive, but sufficiently simple for me. After some time getting to know the website and how it works I easily received my warehouse address.
After shipping my Items to the warehouse address, I received an email from forward2me upon their arrival and easily forwarded them to my address. I was able to choose between multiple carriers with different pricing and delivery times.
Delivery Time:
All four of my shipments so far had arrived on time without any delays. I’ve tried multiple carriers like UPS/FedEX and their F2me cross border shipping and all of them worked very well.
Package Condition:
Since I ordered items that could easily break on an international shipment, I was very worried at first, but amazed when my packages arrived.
All four of them arrived a in a great condition in respect to the distance they had traveled.
Overall I am very satisfied with their service and haven’t had any problems so far.
Thank you for sharing your positive experience!
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
We’re happy to hear that you’ve had such a smooth and reliable experience with forward2me over the past year. It’s great to know that, despite the website not being the most intuitive at first, you were able to navigate it comfortably and manage your shipments without issues.
Warm regards,
ADITI AYUB
08 July 2025
FedEx Connect Plus
AA
I recently used Forward2me for a package forwarding service from the UK, and here’s my experience:
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
✅ Positives:
Easy to set up and use.
The parcel was delivered safely and on time.
Great customer support when I had queries about shipping options.
❌ What could be better (optional):
One of my items was missing from the parcel — still awaiting investigation ,
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I’m so happy with my decision to have my items delivered via Forward2Me!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
I ordered some shoes and jeans from Ariat International in the USA. Initially, I thought all the items would arrive in the Warehouse in one package, but they ended up being delivered in three separate shipments.
Joyce and Nica from the warehouse in Delaware, USA, were incredibly helpful. They assisted me in filling out the necessary information for each shipment and made sure that all my items were repacked together into one large box, including the original shoe boxes, just as I requested.
Everything was beautifully packed, and the whole process felt very smooth. They were super friendly, fast, and kept me constantly updated via WhatsApp and email — so I always knew what was going on.
I received the package in Germany today, and it arrived in perfect condition. All the items were well protected and just as I had hoped!
One thing I didn’t realize (my own oversight) is that Forward2Me only handles the shipping charges — not the customs or import taxes. Since my order value was over €150, I had to pay additional taxes upon arrival in Germany. Just something to keep in mind when ordering from the U.S.! But honestly, these were unique products I couldn’t find here, so I’m still very happy.
Overall, I can highly recommend Forward2Me for their outstanding service and great communication. I’ll definitely use them again for future orders!
Many thanks for the 5 star review. 😊
Unverified Customer
07 July 2025
Unknown Shipment Details
I received support because my package was at customs and they hadn't sent me the value to pay. So JOYCE was fantastic and helped me to solve this.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Unverified Customer
05 July 2025
Unknown Shipment Details
I have been using their service for some years now however company must have grown and competencies are left behind in basic knowledge on rules and regulations my package started to be categorized wrongly first I ignored it and gave benefit of doubt however as it keeps happening I think your staff needs training reeding rules on shipping and understanding eu law
We do not recognize this review, and the customer has not provided any information to verify their account. Therefore, we believe this may not reflect a genuine experience.
Unverified Customer
04 July 2025
Unknown Shipment Details
I had a great experience with Forward2Me’s customer service. Nica was incredibly helpful, quick to respond, and very kind throughout the process. She handled my request efficiently and made everything very easy for me.
Highly recommend their service — and special thanks to Nica at the UK warehouse!
Highly recommend their service — and special thanks to Nica at the UK warehouse!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
04 July 2025
Unknown Shipment Details
The person responded very quickly when I needed help, thank you Nika.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
unagiman
04 July 2025
FedEx Connect Plus
U
The delivery was faster than I expected, which was great, but the price was higher than I expected, which was unavoidable.
Many thanks for the 4 star review. 😊
Ivo Quinones
03 July 2025
DHL Express Worldwide
IQ
Have used there service several times to ship fragrances from UK to US, smooth process, customer service responds quickly. No complaints
Many thanks for the 5 star review. 😊
KFC
03 July 2025
FedEx Connect Plus
K
Too expensive, online system poorly designed so that every shipping requires interraction with customer service, customer service response very slow. Pricing on shipping much higher than other carriers.
Thank you for taking the time to share your feedback.
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
I’m very sorry to hear that your experience has not met expectations. We understand your concerns regarding pricing, the design of our online system, and the response time from customer service. Your comments are important to us, and we take them seriously.
We’re currently working on improving both our platform usability and response times to provide a more seamless and efficient experience. In terms of shipping costs, we always aim to offer competitive rates while maintaining reliability and quality of service, though we understand this may not always meet every customer's needs.
Kind regards
Hussein Awed
03 July 2025
FedEx International Economy
HA
First time using it I highly recommend it 10/10
Many thanks for the 5 star review. 😊
Unverified Customer
02 July 2025
Unknown Shipment Details
The customer service is perfect. Aimee from the USA warehouse helped me with a logistical problem I accidentally caused and it all worked out!
Thank you very much
Thank you very much
Many thanks for the 5 star review. 😊
Wil
02 July 2025
UPS Express Saver
W
A bit complicated which made my first experience expensive. But the next time I’ll be better at it
Many thanks for the 4 star review. 😊
Daniel Stege Lindsjø
02 July 2025
UPS Standard Single
DSL
Excellent by all means; sturdy and careful repack.
Reshipping done right!
Reshipping done right!
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Amazing service. Had some issues with what the store in Germany sent to my box. Forward2me worked with me to get my shipment fixed up so I could receive it in the States. Justine is a Superstar!
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
If you need something sent from Germany to the USA (Manhattan, NYC) this is the service to use.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Justine.❤️
Unverified Customer
01 July 2025
Unknown Shipment Details
I am very happy about the communication, and services. At all time I was informed about the order of my package in the queue and my requests were addressed quite fast. I will use this service again.
Many thanks for the 5 star review. 😊
Unverified Customer
01 July 2025
Unknown Shipment Details
Update: Another support agent helped me within a few hours after I reached out in chat! A bit after I was reconnected with the agent I was working with before and she was kind enough to combine my last packages and ship them off to me. It was completely free as she mentioned before and again was really kind and thorough in her replies. I really appreciated her and the chat agent taking my concerns seriously and letting me know that I am valued as a customer. Though I haven’t received the refund mentioned i’m still happy with how everything was handled and i’ll be sure to keep using their services in the future!
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
When combining packages their system will occasionally mess up and only select one of your packages to combine and repack which is a waste of money and time. This has happened to me twice now and immediately after this happened again, I reached out to customer service. They took almost a week to get back to me just to tell me they couldn’t because the warehouse already repacked my ONE item.
Again, it took DAYS for my item to get repacked as there were over 400 packages in front of mine and they send you updates on the queue.
And the whole time I was waiting on a response, my other package was accruing storage fees and I was told i’d have to pay AGAIN for repackaging fees.
The agent I was emailing did not care and did not bother to read what I was saying. Because of this it became extremely frustrating to talk to him as he kept trying to cite rules and policies that didn’t apply because it was THEIR system that messed up. Then I was offered a coupon to help with the fees and but the coupon didn’t even work. I was stuck going back and forth with an agent for almost two weeks where nothing got resolved and I had to pay almost $100 just to ship two shirts.
Then another agent reached out and thankfully was very kind. I was offered a refund for my other storage fees and free shipping on my next package but now the storage for my other items have drastically jumped up and the new agent is no longer responding. It’s gone from -4 to -24 to -37 within three or four days which is quite the jump in fees i’m going to have to pay. I’m also worried about the safety of my packages because there is a cut off to them holding your packages and i’ve yet to get a response as my storage time keeps randomly hiking up.
I was extremely disappointed with the first agent’s customer service and i’m trying to remain hopeful with the new agent but again i’m worried about my packages and fees with no further replies from customer service.
Thank you so much for your kind update I’m really glad to hear that your issue was resolved quickly after connecting with our chat team, and that the agent you were working with was able to get everything combined and shipped out as promised.
Unverified Customer
01 July 2025
Unknown Shipment Details
I am really please with the service I received from Jamie at the UK warehouse! My package turned out to be quite difficult to ship due to the fact that it contained a bike battery, which qualifies as 'dangerous goods' when shipping from the UK to the Netherlands. After a bit of back and forth Jamie managed to find a solution using specialized packing materials and a qualified shipping service. I'm very pleased with this solution, as I really do need the battery ;) Thanks again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Benny
01 July 2025
FedEx Connect Plus
B
Ho comprato dagli Stati Uniti e dalla Germania. Un po' complesso all'inizio capire il meccanismo di spedizione, ma una volta acquisito diventa una passeggiata. È sicurissimo e affidabile. Ottimo il servizio di assistenza. Utilizzerò ancora.
Many thanks for the 5 star review. 😊
wolfgang
29 June 2025
DHL Express Worldwide
W
Packing is great. There is absolutely no danger for the content to get broken.
Many thanks for the 5 star review. 😊
Mohammed Jagun
29 June 2025
UPS Express Saver
MJ
It’s been a seamless experience delivering packages from the UK to the USA with forward2me. I’ve used their service on several occasions and will continue to do so in the future.
Many thanks for the 5 star review. 😊
Unverified Customer
28 June 2025
Unknown Shipment Details
I have been using Forward2me the warehouse on green lane West for over 1 year…maybe 2 years. I want to give a thank you to Kaye at Green Lane West warehouse for helping me.The custome support have always been helpfull when i conacted them.I can absolutely recommend the service. Thanks kaye🙏🏻
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Wolfgang Wild
28 June 2025
UPS Standard Single
WW
perfect service, everything as expected and described
Many thanks for the 5 star review. 😊
Unverified Customer
28 June 2025
Unknown Shipment Details
My help representative Honey was a real trooper. She was patient and very polite. She went above and beyond to answer all my questions. Forward2me have great help representatives that will get back to you and answer your questions. If I ever have to use a forwarding service again this will be my go to.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Unverified Customer
27 June 2025
Unknown Shipment Details
Good experience ❤️🫶 with agent Joyce 👍👍i recommended it 😉 👌👌
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
27 June 2025
Unknown Shipment Details
I recently had the pleasure of working with Tracy from the Forward2Me support team, and I couldn’t be more impressed. From our very first interaction, Tracy was attentive, professional, and genuinely committed to resolving my concerns. They listened patiently to every detail of my issue, provided clear and timely updates, and went the extra mile to ensure that my shipment was processed without any further hiccups. Tracy’s expertise, friendly demeanour, and proactive communication turned a stressful situation into a seamless experience. I highly recommend Tracy to anyone seeking top-notch support—Tracy truly embodies the best of Forward2Me’s customer service!
Thank you so much for your kind words we’re absolutely delighted to hear about your positive experience with Tracy!
Unverified Customer
26 June 2025
Unknown Shipment Details
professional and friendly company
Many thanks for the 5 star review. 😊
Unverified Customer
26 June 2025
Unknown Shipment Details
Julie helped me with an issue I had with a parcel in the Germany Warehouse. She returned my call promptly and handled my issue professionally. I was very grateful to speak to an actual customer service representative. I have been a longtime customer with forward2me and am happy to recommend this service.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Lonny
25 June 2025
DPD Classic
L
It got here super fast, nearly packed in one box like i asked. The affordable shipping costs and everything being labeled so i knew what to do was super helpful and they reply to questions quickly too!
Many thanks for the 5 star review. 😊
常瑞 李
25 June 2025
FedEx Connect Plus
��
REALLY FAST
Many thanks for the 5 star review. 😊
Unverified Customer
24 June 2025
Unknown Shipment Details
There was an issue with the delivery company thinking that perhaps my item possibly contained restricted/dangerous materials, which it did not, but Nica from Forward2me Japan, guided me through the process of verifying that my package was fine to ship internationally (from Japan to UK) and I received my package in 2 days after clarification.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
24 June 2025
Unknown Shipment Details
Customer support help from "HONEY" from the UK warehouse was amazing, the missing item was resolved within 2-3 days. She asked for some information, which I provided, then she was able to locate the missing item in the following day.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Joseph Tella
24 June 2025
UPS Express Saver
JT
Excellent customer service, superb packaging. Quick shipping
Many thanks for the 5 star review. 😊
Unverified Customer
23 June 2025
Unknown Shipment Details
Miaco was really kindly and safe. The customer service is always there to help you! Isn’t first time getting the service ! Love it, I recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Alejandro Arosemena
23 June 2025
FedEx International Priority
AA
don't answer the telephone, don't answer email
does not help at all
does not help at all
We are currently working through a significant backlog, and while we understand your frustration, we believe your concern has already been addressed in our previous response.
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,
Please note that repeated phone calls and emails may delay our ability to assist you further, as it diverts attention from resolving pending cases in the queue.
We appreciate your patience and understanding during this busy period.
Kind regards,
Unverified Customer
22 June 2025
Unknown Shipment Details
This shipping platform is really very convenient, the team will answer all your questions without any problem. Special mention to Nika (Preston), who helped me and answered my questions.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 June 2025
Unknown Shipment Details
Wonderful and easy-to-use method to have some must-have items sent your way from the UK which you normally wouldn't be able to purchase. Great customer assistance. Nica from the Preston warehouse was very friendly and thorough when I thought I needed help.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 June 2025
Unknown Shipment Details
The business idea is to encourage the disposal of items in the warehouse due to high shipping costs, and handling processes, or to find a reason to seize them by closing your account.
3 x Merrell tees worth $90
Update: “ To resolve the matter, we will go ahead and ship the goods to you free of charge. No further payment is required.”
Newer happened, another lie.
3 x Merrell tees worth $90
Update: “ To resolve the matter, we will go ahead and ship the goods to you free of charge. No further payment is required.”
Newer happened, another lie.
We want to clarify that we do not encourage or promote the disposal of customer items. Our goal is always to provide a reliable and transparent service, and we only consider disposal in cases where we are unable to proceed due to unpaid fees, prohibited items, or when specifically instructed by the customer.
We tried to email you internally but we did not received a response.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Customer Satisfaction Team
We tried to email you internally but we did not received a response.
At Forward2me, our commitment is to make sure your shipping process is seamless, clear, and stress-free.
We provide a price match service to ensure you receive the greatest value for your investment. If you find another provider offering a lower price for the same service, our Price Match Guarantee ensures we'll match it. Simply provide us with the details, and we'll handle everything else. Discover more about this offering at https://www.forward2me.com/price-match-guarantee/
Customer Satisfaction Team
Unverified Customer
21 June 2025
Unknown Shipment Details
After doing so much research on different forwarding companies I came across Forward2Me, due to the complexity of my order and value I required a more personalized experience with the shipping provider. Luckily for me I had Honey assigned to me from the USA warehouse. From start to finish Honey kept me informed, made sure my items were all as described and made everything very simple. I am glad that I've used this service and will continue to do so in the future! thank you very much for your fantastic service.
Thank you so much for your thoughtful message and for taking the time to share your experience with Forward2Me.
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team
Unverified Customer
20 June 2025
Unknown Shipment Details
Tipical crime fraudent company! Beware!
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only
Thank you for your feedback.
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team
Unverified Customer
20 June 2025
Unknown Shipment Details
WAS SENT LETTER ON 6-2-25 RE; REFUND OF ITEMS SENT TO USA OFFICE IN DEL
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!
Hi John,
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team
Jose Vega
19 June 2025
FedEx Connect Plus
JV
Forward2Me has been consistently reliable and professional. Their packaging is secure, the process is smooth, and communication is clear. I appreciate the efficiency and peace of mind they provide when shipping internationally. Highly recommended!
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
Unverified Customer
19 June 2025
Unknown Shipment Details
Je suis complètement déçue de ce transporteur fuyez quand il s’agit de demander des avis positifs ils sont réactifs tout de suite en revanche quand on leur demande une chose car non seulement c’est eux qui commettre l’erreur par leur manque de professionnalisme !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!
We're very sorry to hear about your recent experience and truly understand how upsetting and stressful this situation must have been especially with a time-sensitive and medical shipment.
Please know that we take these matters seriously, and we absolutely do not take your frustration lightly. We sincerely regret any delays in response and the impression that your concerns weren’t handled with the urgency they deserved.
To help us properly investigate and assist you, could you kindly send us an email with the full details of your shipment and any relevant documents or tracking information? This will allow us to look into the matter immediately and follow up with DHL where needed.
We’re committed to resolving this and ensuring you're properly supported.
Customer Satisfaction Team
Please know that we take these matters seriously, and we absolutely do not take your frustration lightly. We sincerely regret any delays in response and the impression that your concerns weren’t handled with the urgency they deserved.
To help us properly investigate and assist you, could you kindly send us an email with the full details of your shipment and any relevant documents or tracking information? This will allow us to look into the matter immediately and follow up with DHL where needed.
We’re committed to resolving this and ensuring you're properly supported.
Customer Satisfaction Team
Julie Farrant
19 June 2025
UPS Express Saver
JF
All fine
Goods arrived in good order
Goods arrived in good order
Thanks for the feedback. I'm glad the goods arrived in good order. :)
Unverified Customer
18 June 2025
Unknown Shipment Details
Aimee from UK warehouse helped me twice to arrange the shipping that wasn't automatically offered in the drop-down menu.
Many thanks for the 5 star review. 😊
Unverified Customer
18 June 2025
Unknown Shipment Details
Je recommande Super expérience, je repasserai par eux c’est sûr service client à l’écoute pour répondre à Toutes nos questions
Many thanks for the 5 star review. 😊
Andreea Cotoara
18 June 2025
UPS Express Saver
AC
Excellent!
Many thanks for the 5 star review. 😊
VB
17 June 2025
FedEx Connect Plus
V
Great solution to buying the gift that I needed. Simple and easy transactions! Will use again!
Many thanks for the 5 star review. 😊
A huge thank you to Joyce from the customer service team! She was incredibly helpful and guided me patiently through the whole process. In the end, I was even offered free shipping, which was completely unexpected and truly appreciated.
This kind of gesture really shows how much forward2me values their customers. I’ll definitely keep using your service and won’t hesitate to refer others.
God bless you for the kindness and professionalism. 🙏