Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
02 October 2025
Unknown Shipment Details
Great service. I would use again. Friendly staff!
Many thanks for the 5 star review. 😊
Unverified Customer
02 October 2025
Unknown Shipment Details
highly recomanded
Many thanks for the 5 star review. 😊
Unverified Customer
02 October 2025
Unknown Shipment Details
Nica at UK warehouse was so helpful and excellent at following up to confirm my custom request !!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Paola
01 October 2025
FedEx Regional Economy
P
Il servizio è fantastico, cercavo un articolo disponibile soltanto nel Regno Unito, ma che non aveva la spedizione in Italia.
Le comunicazioni sono veloci e puntuali e le procedure molto chiare, l'articolo mi è arrivato prima del previsto e in ottime condizioni. Consigliato!
Le comunicazioni sono veloci e puntuali e le procedure molto chiare, l'articolo mi è arrivato prima del previsto e in ottime condizioni. Consigliato!
Many thanks for the 5 star review. 😊
Unverified Customer
01 October 2025
Unknown Shipment Details
This was my first time using Forward2me and it’s been such a wonderful experience. JOYCE my personal shopper from Customer Experience has made my experience so enjoyable and she has a wealth of knowledge and answered all my questions in a timely manner since I am based in Australia and the warehouse is located in United Kingdom. She has exceptional customer service skills!! I always want to interact with her each time I use Forward2me :)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
loubna mtalssi
01 October 2025
DHL Express Worldwide
LM
Très bien heureusement que vous êtes là
Many thanks for the 5 star review. 😊
Unverified Customer
01 October 2025
Unknown Shipment Details
Merci à MIACO de l entrepôt britannique de pour son aide si précieuse
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Unverified Customer
30 September 2025
Unknown Shipment Details
Nica, Aimee and Joyce are always SUPERSTARS at resolving any queries or issues!!
Thank you so much for the wonderful feedback! We’re glad to hear that Nica, Aimee, and Joyce were able to support you, they truly go above and beyond to ensure everything is resolved smoothly. We'll be sure to share this with them!
Antoine D
30 September 2025
UPS Standard Single
AD
Really easy to use.
I used it to forward a motorcycle jacket and had absolutly no problem at all
Transparency about tariffs and delivery time is exact.
I wont hesitate to use this service again or talk about it.
I used it to forward a motorcycle jacket and had absolutly no problem at all
Transparency about tariffs and delivery time is exact.
I wont hesitate to use this service again or talk about it.
Many thanks for the 5 star review. 😊
Thank you for sharing your experience with us and 5 star review for Aimee
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
30 September 2025
Unknown Shipment Details
AIMEE OFFERED ME A GOOD SERVICE!
Thank you for sharing your experience with us and 5 star review for Aimee
Unverified Customer
29 September 2025
Unknown Shipment Details
always perfect, on time and great team to communicate with. Special thanks to Nica
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
28 September 2025
Unknown Shipment Details
I had send a package accidentally to their address and thankfully Nica helped me out to return it!
Thanks Nica♡
Thanks Nica♡
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Larry Austin
26 September 2025
FedEx Connect Plus
LA
You got my parts shipped before the change in duty charges.
Many thanks for the 5 star review. 😊
Unverified Customer
26 September 2025
Unknown Shipment Details
Kaye provided excellent customer service when I had issues with one of my packages. Responses were prompt and substantive and appeared to be working over the weekend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Wolfgang
26 September 2025
UPS Express Saver
W
A small battery in the package caused a delay of more than two days. Anytime something needs contacting support it's a nightmare. In top of that i was charge 100 eur extra fir this battery. This is ridiculous. Following previous situations involving a medicine i needed in Greece and others I have no enough. I will not use forward2me again. The end.
I completely understand how frustrating this must have been, especially given your previous experiences.
I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:
Proper classification of the battery type
Correct packaging according to international safety standards
Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation
Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.
We wil send you an email to clarify the additional surcharges.
Kind regards
I would like to clarify why dangerous goods (DG) batteries are not automatically processed in our system. These shipments require special handling and strict regulatory compliance due to safety risks such as fire, leakage, or chemical hazards. Each battery shipment must be assessed individually to ensure:
Proper classification of the battery type
Correct packaging according to international safety standards
Compliance with carrier requirements, as not all couriers accept DG batteries and some require additional documentation
Because of these factors, each DG battery shipment is manually reviewed before it is approved and dispatched. This careful assessment is necessary to ensure the safety of your shipment and compliance with all regulations.
We wil send you an email to clarify the additional surcharges.
Kind regards
Unverified Customer
26 September 2025
Unknown Shipment Details
I had a few items to forward through their US service that could use special labelling and Nica was super helpful with communicating with the warehouse to sort things out. Thanks for the assist and hope to have further positive experiences with forward2me in future.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
25 September 2025
Unknown Shipment Details
Nica helped me out with shipping nail polish outsite of USA, which is impossible with most other shipping services! Very happy!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
25 September 2025
Unknown Shipment Details
My shipment with Forward2me UK at the Garstang, Lancashire warehouse was FANTASTIC! Jus, the primary Specialist coordinating the arrangements for my parcel, was extremely helpful and professional in every interaction. I received regular, timely updates, and all aspects of the process including researching shipping restrictions, providing a cost estimate, re-packaging, and fast dispatch with appropriate documentation and markings, were handled 100% perfectly by Jus. Smooth and no suprises, despite this being a complicated parcel. This was a VERY satisfying shipment. Nicely done, Jus! Best regards, Rob
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Unverified Customer
24 September 2025
Unknown Shipment Details
Waste of money and time. Unreliable
Good or bad, we truly value and accept all feedback.
To help us look into this further, could you please provide the email address linked to your account or your account ID? Alternatively, you may raise the matter directly with Aims from our team, who can review what happened and work with you toward a resolution.
We appreciate your time and look forward to your reply.
Best regards,
To help us look into this further, could you please provide the email address linked to your account or your account ID? Alternatively, you may raise the matter directly with Aims from our team, who can review what happened and work with you toward a resolution.
We appreciate your time and look forward to your reply.
Best regards,
Mark S
24 September 2025
FedEx Connect Plus
MS
Although my transaction was reasonably simple (a purchase in Germany being sent to France) all went smoothly and the price for the service was reasonable. They communicate well with each step of the process. The website I found not so clear sometimes but manageable.
Would use again.
Would use again.
Many thanks for the 5 star review. 😊
Unverified Customer
23 September 2025
Unknown Shipment Details
Nica in the UK warehouse was very helpful with a delivery that needed attention. Thank you
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Monica Arredondo
23 September 2025
FedEx International Priority
MA
Got my items very fast and efficiently. I only use Forward2Me!
Many thanks for the 5 star review. 😊
Unverified Customer
22 September 2025
Unknown Shipment Details
Special thanks to Miaco at | York House, Green Lane West for helping me solve an issue i had. Quick to respond and great service. Thanks again😀
Auto Response
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
NICK MEREDITH
22 September 2025
FedEx International Economy
NM
smooth and efficient
Thanks for the 5 star review.
Unverified Customer
22 September 2025
Unknown Shipment Details
Great team work especially Nice she is very helpfull and respectfull .
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
21 September 2025
Unknown Shipment Details
My packaging issues from the Delaware warehouse were solved by Jamie quickly and efficiently! This is my go to forwarding service from now on.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Randydore Howze Jr
20 September 2025
UPS Express Saver
RHJ
Fast shipping and great communication
Many thanks for the 5 star review. 😊
Unverified Customer
19 September 2025
Unknown Shipment Details
Forward2Me is by far the best platform out there for international package forwarding. Their service is fast, reliable, and incredibly user-friendly. Whether you're forwarding parcels from the UK, Germany, or elsewhere, they make the whole process smooth and stress-free. I've used them multiple times and they've consistently delivered with care and precision.
A special shoutout goes to Jhe from their customer support team. She went above and beyond to resolve my recent case. From the moment I reached out, Jhe was professional, kind, and super efficient. She kept me updated every step of the way and made sure everything was handled perfectly. Her support made a huge difference and truly shows how much Forward2Me cares about its customers.
Amazing platform + amazing people = unbeatable service. Highly recommended!
A special shoutout goes to Jhe from their customer support team. She went above and beyond to resolve my recent case. From the moment I reached out, Jhe was professional, kind, and super efficient. She kept me updated every step of the way and made sure everything was handled perfectly. Her support made a huge difference and truly shows how much Forward2Me cares about its customers.
Amazing platform + amazing people = unbeatable service. Highly recommended!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jhe❤️
Unverified Customer
19 September 2025
Unknown Shipment Details
Great service Jamie! Thank you for handling the matter for me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
18 September 2025
Unknown Shipment Details
Best forwarding company in the uk they handle my packages to South Africa with ease
Thanks for the 5 star review.
Unverified Customer
18 September 2025
Unknown Shipment Details
thank you to the team and the address York House, Green Lane West, PRESTON PR3 1NJ forward2me Ltd. for the excellent and fast communication of the order, especially from "JOYCE"
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Unverified Customer
18 September 2025
Unknown Shipment Details
Fantastic and quick turnaround. Great customer service, a special thanks to Jamie for making the process easy and efficient. Would definitely use the service again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jamie❤️
Unverified Customer
17 September 2025
Unknown Shipment Details
Help from Nica - perfect and great solution. Thank you!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
customer
17 September 2025
DHL Express Worldwide
C
I can highly recommend Forward2me — I’ve been using their service regularly for several years and everything has been absolutely top-notch.
Thanks for the 5 star review.
Tetsuya Yoshimura
17 September 2025
FedEx International Economy
TY
First shipping. Well packed. Thanks.
Thank you so much for your kind feedback! We’re glad to hear your first shipping experience with us went smoothly and that everything arrived well packed.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Michelle Sanderson
16 September 2025
FedEx International Priority
MS
I will absolutely use Forward2Me again after my successfull shipment from Europe to the USA. Thank you!
Thanks for the 5 star review.
Unverified Customer
15 September 2025
Unknown Shipment Details
This company consistently, consistently delivers horrible customer service. They are always slow to process and ship packages and even when you contact them, they are slow to respond to emails. Don't use this company if you are in the United States. They are now asking customers for their Social Security Numbers before they can ship your package. That is a big invasion of privacy for US residents. No other company in the UK asks US residents for their Social Security Number.
They didn't even warn customers that their new policy requests this information, so my package is now stuck with them. I can't send t back to the retailers and they are not forwarding it to the US. An inept company with non-existent customer service.
They didn't even warn customers that their new policy requests this information, so my package is now stuck with them. I can't send t back to the retailers and they are not forwarding it to the US. An inept company with non-existent customer service.
Thanks for the feedback.
We understand your frustration regarding the recent request for additional documentation, including your Social Security Number (SSN). Please allow us to clarify: this requirement is not set by forward2me, but by U.S. Customs and Border Protection for certain types of shipments entering the United States. In cases where shipments exceed specific thresholds or require formal clearance, U.S. Customs may request an SSN or IRS EIN to ensure compliance with federal regulations.
While we understand the sensitivity of this information, we are legally obligated to follow customs procedures to ensure packages are delivered without delay or risk of seizure. We take data privacy and security very seriously and only request this information when strictly necessary.
Kind regards,
We understand your frustration regarding the recent request for additional documentation, including your Social Security Number (SSN). Please allow us to clarify: this requirement is not set by forward2me, but by U.S. Customs and Border Protection for certain types of shipments entering the United States. In cases where shipments exceed specific thresholds or require formal clearance, U.S. Customs may request an SSN or IRS EIN to ensure compliance with federal regulations.
While we understand the sensitivity of this information, we are legally obligated to follow customs procedures to ensure packages are delivered without delay or risk of seizure. We take data privacy and security very seriously and only request this information when strictly necessary.
Kind regards,
Shuji
14 September 2025
UPS Express Saver
S
Forward2me is the worst forwarding company.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.
The shipping fee initially quoted and the shipping fee actually charged are significantly different. What's more, even when I sent a questionnaire, I received no response whatsoever.
Forward2me is a truly dishonest forwarding company. Germans are said to follow the rules, but I was disappointed with their response.
It's tantamount to a scam.
I'll never use forward2me again.
Thanks for the feedback.
We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.
I have check the locked price and the cost of shipping we provide.
Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm
However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm
Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.
Kind regards,
We understand how frustrating it must have been to see a difference between the quoted and final shipping fees, and also not to receive a response to your questionnaire. That’s not the level of service we aim to provide.
I have check the locked price and the cost of shipping we provide.
Your original locked price was based on the package details provided at the time:
Weight: 9.70 kg
Dimensions: 34.00 × 30.00 × 42.50 cm
However, once your package arrived and was measured in our warehouse, the actual details differed:
Final Weight: 11.95 kg (volumetric weight applied: 16.81 kg)
Dimensions: 50 × 41 × 41 cm
Because the actual size and weight exceeded the details used to generate your original locked price, the courier’s system automatically recalculated the charge based on the higher volumetric weight. Unfortunately, this meant the locked quotation could no longer apply.
Kind regards,
Unverified Customer
13 September 2025
Unknown Shipment Details
Once again, I’m very happy with Forward2Me! This time I used their German warehouse, and everything went perfectly. Shipping was fast, and the package was handled with great care. I truly appreciate their consistent quality and reliability. I absolutely recommend Forward2Me. Very trustworthy service. Thank you again!
Many thanks for the 5 star review. 😊
Abilson da Silva dos Santos
13 September 2025
DHL Express Worldwide
ADS
Great professionals
Thanks for the 5 star review.
Unverified Customer
12 September 2025
Unknown Shipment Details
My package with Kirinite scales got stuck in customs and Jus was absolutely relentless to have it freed!!! New regulations and tariffs are confusing and responses from the place I bought it were rather slow but that is where Jus from York House, Green Lane West, Preston, PR3 1NJ, United Kingdom
Company No. 07323718 stepped in… She was in constant contact with me, the seller, and customs to have things done so the package would not be shipped back to the UK. She is true gem, dedicated, professional and most importantly effective in her work. There is a time difference between USA and UK but she made it non existent…responses to emails were instant… does she even sleep??? I am completely satisfied with the way she helped me… if not for her I doubt this issue would have been resolved. She needs a promotion and big bonus because she is really dedicated to what she does!! Thank you thank you thank you Jus… You are THE VERY BEST!!!!
Company No. 07323718 stepped in… She was in constant contact with me, the seller, and customs to have things done so the package would not be shipped back to the UK. She is true gem, dedicated, professional and most importantly effective in her work. There is a time difference between USA and UK but she made it non existent…responses to emails were instant… does she even sleep??? I am completely satisfied with the way she helped me… if not for her I doubt this issue would have been resolved. She needs a promotion and big bonus because she is really dedicated to what she does!! Thank you thank you thank you Jus… You are THE VERY BEST!!!!
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Jus❤️
Lauren
12 September 2025
UPS Express Saver
L
Absolutely 5 stars! So happy this company was recommended to me!
Many thanks for the 5 star review. 😊
Unverified Customer
12 September 2025
Unknown Shipment Details
Nica at the German site and the team there are absolute stars.
I wasn’t sure if a poster needed repacking to ensure it didn’t get damaged on way to UK so I opted to give the site a call and spoke to Nica and expressed my concerns. Nica said she would check with the team and let me know.
I very quickly got a reply back confirming my suspicions.
Nica instructed the team to repack for me ensuring safest transportation as per their usual standard and my parcel is now shipped and on its way here.
Excellent job Nica and the German site team 👏👏👏
I wasn’t sure if a poster needed repacking to ensure it didn’t get damaged on way to UK so I opted to give the site a call and spoke to Nica and expressed my concerns. Nica said she would check with the team and let me know.
I very quickly got a reply back confirming my suspicions.
Nica instructed the team to repack for me ensuring safest transportation as per their usual standard and my parcel is now shipped and on its way here.
Excellent job Nica and the German site team 👏👏👏
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Mo
11 September 2025
UPS Standard Single
M
Brilliant service for online international shopping. I have been using them since 2022 without any issues.
Thank you so much for your kind words! We’re delighted to hear you’ve been with us since 2022 and that you’ve consistently had a smooth experience. We truly appreciate your trust and loyalty!
Unverified Customer
10 September 2025
Unknown Shipment Details
Julie has helped me to clarify the details of the parcel. I’ve been using forward2me for many years, warehouse address changed 2 time I think, but the staff has always been helpful and responsive.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
10 September 2025
Unknown Shipment Details
Sehr professioneller Service, sehr guter Support und vor allem alles sehr transparent und einfach online zum Abwickeln. Paket kam sehr schnell aus USA zu einem passablen Preis. Da der Versand ursprünglich nicht nach Österreich angeboten war, musste ich den Umweg über Forward2me gehen, was wirklich unkompliziert ablief. Jederzeit gerne wieder. Ich hätte diesen Service schon viel früher finden sollen .
We're delighted to hear that you were satisfied with our service, support, and the uncomplicated process. We attach great importance to making everything transparent and easy, and it's nice to know that your package arrived quickly and at a good price.
Unverified Customer
09 September 2025
Unknown Shipment Details
I just received a package from forward2me, and it was a small bottle of perfume. Despite being a single item, they forced a package consolidation and placed it in an oversized box. Because of that, I was charged volumetric pricing, at least 50€ over the maximum estimate. When I contacted them, I found the company dishonest, rude, and unwilling to help. In the end, I had to pay to avoid losing the item. I won’t be using them for any future shipping needs.
Thanks for the feedback.
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
Perfumes are considered dangerous goods for shipping because they contain flammable liquids. Because of this, we cannot simply place them in any box. They must be packed in an appropriate box designed to meet courier and legal safety requirements.
Dangerous goods require specific labels and stickers on the outside of the package to alert carriers and handlers. Using the correct box ensures the package meets international shipping rules and airline regulations.
Couriers will refuse or delay shipment if dangerous goods are not packed and labeled correctly.
Thank you for your understanding.
Kind regards,
customer
09 September 2025
FedEx Connect Plus
C
Everything was very simple. You always know the state of the process of receiving and combining. Shipping and combining costs are quite reasonable.
Many thanks for the 5 star review. 😊
Michael Kucera
09 September 2025
FedEx Connect Plus
MK
Perfect service. All the packages were delivered to me without any problems. Thank you.
Many thanks for the 5 star review. 😊
Unverified Customer
09 September 2025
Unknown Shipment Details
I had an excellent experience with HONEY-MARICRIS and the warehouse in USA (forward2me). Their assistance was very positive for the delivery of my packages: I always received fast, clear, and reliable support. The receiving and forwarding process was efficient, my items arrived in perfect condition and on time. I definitely recommend their services for their professionalism and commitment.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey & Maricris❤️