Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Unverified Customer
23 June 2025
Unknown Shipment Details
Miaco was really kindly and safe. The customer service is always there to help you! Isn’t first time getting the service ! Love it, I recommend!
Unverified Customer
23 June 2025
Unknown Shipment Details
Generally very happy. I haven't had any issues except for when I tried to send something through the German warehouse. I didn't realize that you need to provide them your passport to work through the Germany warehouse. In that case, Jamie from support was awesome in helping resolve my issue and helped me return the package that I was having trouble with. Thanks!
Alejandro Arosemena
23 June 2025
FedEx International Priority
AA
don't answer the telephone, don't answer email
does not help at all
does not help at all
Unverified Customer
22 June 2025
Unknown Shipment Details
This shipping platform is really very convenient, the team will answer all your questions without any problem. Special mention to Nika (Preston), who helped me and answered my questions.
Unverified Customer
22 June 2025
Unknown Shipment Details
This shipping platform is really very convenient, the team will answer all your questions without any problem. Special mention to Nika (Preston), who helped me and answered my questions.
Unverified Customer
21 June 2025
Unknown Shipment Details
Wonderful and easy-to-use method to have some must-have items sent your way from the UK which you normally wouldn't be able to purchase. Great customer assistance. Nica from the Preston warehouse was very friendly and thorough when I thought I needed help.
Unverified Customer
21 June 2025
Unknown Shipment Details
Scam operation. Stay away. My credit card was compromised after using their service with over $2,000 in fraudulent charges.
Unverified Customer
21 June 2025
Unknown Shipment Details
The business idea is to encourage the disposal of items in the warehouse due to high shipping costs, and handling processes, or to find a reason to seize them by closing your account.
3 x Merrell tees worth $90
3 x Merrell tees worth $90
Unverified Customer
21 June 2025
Unknown Shipment Details
Joyce really helped me woth my problem. The site is great. Recommand.
Unverified Customer
21 June 2025
Unknown Shipment Details
After doing so much research on different forwarding companies I came across Forward2Me, due to the complexity of my order and value I required a more personalized experience with the shipping provider. Luckily for me I had Honey assigned to me from the USA warehouse. From start to finish Honey kept me informed, made sure my items were all as described and made everything very simple. I am glad that I've used this service and will continue to do so in the future! thank you very much for your fantastic service.
Thank you so much for your thoughtful message and for taking the time to share your experience with Forward2Me.
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team
Your kind words have been shared with Honey and the rest of the team.
Customer Satisfaction Team
Unverified Customer
20 June 2025
Unknown Shipment Details
JOYCE is a good agent !
Unverified Customer
20 June 2025
Unknown Shipment Details
Tipical crime fraudent company! Beware!
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only
Ordered 3 pads 400 eu each, 2 pads 100 each , one 200. And a phone. They hold all . Then sent me a message that i am a frauder blocked account and as i understand just stolen all my packages!
As soon as they see expensive goods they just block you and take all
Moreover they are tipical rasists! I do not need to ship to Ru. USA only
Thank you for your feedback.
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team
Please be assured that we are not a scam or fraudulent company. We are a legitimate and regulated business, and we operate under strict compliance policies—especially when handling high-value goods.
Due to current international sanctions, we are unable to ship to Russia or process shipments linked to Russian activity. These regulations are beyond our control, and we are obligated to comply fully.
That said, our team is already reviewing your case, and we are currently processing the return of your goods.
We appreciate your patience and understanding.
Customer Satisfaction Team
Unverified Customer
20 June 2025
Unknown Shipment Details
Their system will mess up occasionally and only combine/ repack one item instead of others you selected. If you try and get help they will NOT help you. They’ll respond after it’s already been packed and be like oopsies looks like you’ll have to pay for both packages, still charge you storage fees and recommend you repack the other package as well. I’m about to have to pay over $100 for two shirts
I thought my package had 200 others in front of it— no it had over 400 packages and almost a week went by and they could NOT communicate with their warehouse team to fix their system error until AFTER it was done?? That’s so ridiculous. My customer service agent didn’t read my emails because his replies were not at all close to what I was asking him. The agent named Miaco then tried to cite a policy with me that again did not apply to what I was asking him, as if it’s my fault for not understanding when it’s again F2M’s system that messed up. Then Aimee instead told me how i’d actually need to spend more with them because my package could be repacked better. Two agents jumped on my email and neither of them bothered to just answer my questions directly and instead were extremely uncaring.
The customer service with this company has gone down. They really don’t give a crap about you as long as they get their money
After almost 5 years of using them I guess i’ll be looking for another service. Truly a frustrating experience over something that could’ve been easily fixed
I thought my package had 200 others in front of it— no it had over 400 packages and almost a week went by and they could NOT communicate with their warehouse team to fix their system error until AFTER it was done?? That’s so ridiculous. My customer service agent didn’t read my emails because his replies were not at all close to what I was asking him. The agent named Miaco then tried to cite a policy with me that again did not apply to what I was asking him, as if it’s my fault for not understanding when it’s again F2M’s system that messed up. Then Aimee instead told me how i’d actually need to spend more with them because my package could be repacked better. Two agents jumped on my email and neither of them bothered to just answer my questions directly and instead were extremely uncaring.
The customer service with this company has gone down. They really don’t give a crap about you as long as they get their money
After almost 5 years of using them I guess i’ll be looking for another service. Truly a frustrating experience over something that could’ve been easily fixed
Unverified Customer
20 June 2025
Unknown Shipment Details
WAS SENT LETTER ON 6-2-25 RE; REFUND OF ITEMS SENT TO USA OFFICE IN DEL
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!
WAS TOLD THEY ONLY USE PAY PAL FOR REFUNDS SO I SENT MY PAY PAL ADDRESS AND THEY REPLIED SAYING MONEY DID NOT GO THROUGH. SO NOW THEY ARE TO WIRE MONEY TO MY ACCOUNT IN USA, STILL WAITING ON THIS SINCE 6-16 -25.
NOW 18 DAYS, STILL NO REFUND !!!!
Hi John,
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team
We were advised that there was an issue with your PayPal address, which caused a problem in processing.
As a result, we kindly asked for an alternative payment method. Please note that this issue is currently being resolved, and we appreciate your patience in the meantime.
Customer Satisfaction Team
Jose Vega
19 June 2025
FedEx Connect Plus
JV
Forward2Me has been consistently reliable and professional. Their packaging is secure, the process is smooth, and communication is clear. I appreciate the efficiency and peace of mind they provide when shipping internationally. Highly recommended!
Thank you so much for your kind words and for taking the time to share your experience!
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
We’re truly glad to hear that you’ve found Forward2Me to be reliable and professional. It means a lot to know that our secure packaging, smooth process, and clear communication have given you peace of mind when shipping internationally.
Customer Satisfaction Team
Unverified Customer
19 June 2025
Unknown Shipment Details
I have used multiple package forwarding services across Europe, and Forward2Me is by far the worst experience I’ve had.
They suddenly closed my account, calling it “fraudulent behavior” without providing a single specific reason or proof. I had legally purchased products already delivered to their warehouse.
After that:
• They refused to communicate properly (no replies for days),
• They combined my parcels and forced only the most expensive €152 DHL Express shipping with no alternatives,
• Even though my items were only 3 bottles of perfume (210 ml total) – well within DHL’s “Limited Quantity” dangerous goods rules,
• They refused to separate the items or offer DHL Economy, even though it’s a valid and cheaper option with DHL.
Now they are threatening to charge storage fees or dispose of my belongings, while refusing to enable a normal delivery method.
This is not a professional company — it’s a system designed to trap and extort customers. Their customer service is silent or robotic, and once you’re no longer a “paying customer,” they treat you like trash.
🚫 I strongly recommend avoiding Forward2Me. Use any other service — even the slowest one — but not this.
They have no transparency, no ethics, and no customer support. If something goes wrong, they’ll milk you or dump your stuff.
They suddenly closed my account, calling it “fraudulent behavior” without providing a single specific reason or proof. I had legally purchased products already delivered to their warehouse.
After that:
• They refused to communicate properly (no replies for days),
• They combined my parcels and forced only the most expensive €152 DHL Express shipping with no alternatives,
• Even though my items were only 3 bottles of perfume (210 ml total) – well within DHL’s “Limited Quantity” dangerous goods rules,
• They refused to separate the items or offer DHL Economy, even though it’s a valid and cheaper option with DHL.
Now they are threatening to charge storage fees or dispose of my belongings, while refusing to enable a normal delivery method.
This is not a professional company — it’s a system designed to trap and extort customers. Their customer service is silent or robotic, and once you’re no longer a “paying customer,” they treat you like trash.
🚫 I strongly recommend avoiding Forward2Me. Use any other service — even the slowest one — but not this.
They have no transparency, no ethics, and no customer support. If something goes wrong, they’ll milk you or dump your stuff.
Thanks for the feedback.
We understand your frustration and appreciate the opportunity to address your concerns.
Firstly, we would like to assure you that Forward2Me is a legitimate and trustworthy company that values transparency, compliance, and customer satisfaction. We are not in any way a scam, and we take such accusations seriously.
Your shipment contains perfume, which is classified as dangerous goods due to its alcohol content. As such, we are legally obligated to ship it using approved carriers who meet international shipping regulations for such items. In this case, DHL Express is our only available shipping partner who can transport dangerous goods safely and compliantly from our warehouse.
Regarding your account status and the parcel consolidation, our system and fraud monitoring protocols may flag accounts where inconsistencies are detected, such as mismatched payment or identity information. These checks are in place to protect all customers, as well as our business.
We are still very much open to resolving this matter with you.
Customer Satisfaction Team
Forward2Me
We understand your frustration and appreciate the opportunity to address your concerns.
Firstly, we would like to assure you that Forward2Me is a legitimate and trustworthy company that values transparency, compliance, and customer satisfaction. We are not in any way a scam, and we take such accusations seriously.
Your shipment contains perfume, which is classified as dangerous goods due to its alcohol content. As such, we are legally obligated to ship it using approved carriers who meet international shipping regulations for such items. In this case, DHL Express is our only available shipping partner who can transport dangerous goods safely and compliantly from our warehouse.
Regarding your account status and the parcel consolidation, our system and fraud monitoring protocols may flag accounts where inconsistencies are detected, such as mismatched payment or identity information. These checks are in place to protect all customers, as well as our business.
We are still very much open to resolving this matter with you.
Customer Satisfaction Team
Forward2Me
Unverified Customer
19 June 2025
Unknown Shipment Details
Je suis complètement déçue de ce transporteur fuyez quand il s’agit de demander des avis positifs ils sont réactifs tout de suite en revanche quand on leur demande une chose car non seulement c’est eux qui commettre l’erreur par leur manque de professionnalisme !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!
Vous êtes contents je perds un colis médical fragile qui a une durée de chaîne de froid !! Je les paye pour des frais d’envois qui plus est après c’est normal et par votre incompétence, après vous avoir envoyé une vingtaine d’e-mails et vous mettre en VU sur WhatsApp dans le plus grand des calmes !!! Je cours partout pour leur négligence et incompétence !! je peux rien faire!! Même DHL de EAST MIDLAND m’ont dit que c’était à Vous de les contacter et surtout pas à moi de le faire !! C’est eux qui ont commis l’erreur et ils attendent !! Je vous ai fournit les coordonnées téléphoniques de DHL le comble !!
Vous m’avez fait perdre une grosse somme d’argent, mon temps et mon énergie surtout que vous m’avez pris !!
Vous êtes même pas capable d’envoyer les documents au colis 📦
Le pire ce n’est pas la première fois mais vous avez réagis au bout d’une semaine cette fois là en vous excusant ! Bon nous avons le droit à l’erreur comme tout le monde mais là une deuxième fois la STOP 🛑
c’est vraiment grave, bah bravo le professionnalisme et votre manque d’empathie.
Fuyez ces incompétents qui savent juste vous demander de suite là ils sont réactifs pour leurs mettre des bons avis…
Juste pathétique !!
Julie Farrant
19 June 2025
UPS Express Saver
JF
All fine
Goods arrived in good order
Goods arrived in good order
Thanks for the feedback. I'm glad the goods arrived in good order. :)
Unverified Customer
18 June 2025
Unknown Shipment Details
Aimee from UK warehouse helped me twice to arrange the shipping that wasn't automatically offered in the drop-down menu.
Many thanks for the 5 star review. 😊
Unverified Customer
18 June 2025
Unknown Shipment Details
JULIE A ETE TRES A L'ÉCOUTE ET PROFONDÉMENT BIEINVEILLANTE
Unverified Customer
18 June 2025
Unknown Shipment Details
Je recommande Super expérience, je repasserai par eux c’est sûr service client à l’écoute pour répondre à Toutes nos questions
Many thanks for the 5 star review. 😊
Andreea Cotoara
18 June 2025
UPS Express Saver
AC
Excellent!
Many thanks for the 5 star review. 😊
VB
17 June 2025
FedEx Connect Plus
V
Great solution to buying the gift that I needed. Simple and easy transactions! Will use again!
Many thanks for the 5 star review. 😊
Unverified Customer
17 June 2025
Unknown Shipment Details
Stay away from this company. This is a scam. They are closing me out of my account with no reason. After passports, banking documents, invoices submitted they still playing games. The Preston police department has been notified, and a report was made. Scammers! Stay away!
Thanks for the feedback.
We are a legitimate, UK-registered company that takes compliance and customer security very seriously. We have a strict responsibility to verify all documentation in accordance with international shipping regulations and anti-fraud measures.
Following a careful internal review, we regret to inform you that the documentation provided raised significant concerns. Based on our assessment, the information submitted could not be verified and appears to be invalid.
We strongly reject any claims of wrongdoing or fraud on our part. These accusations are entirely false and damaging. Please understand that this action has been taken to protect our business and customers from any potential fraudulent activity.
Sincerely,
We are a legitimate, UK-registered company that takes compliance and customer security very seriously. We have a strict responsibility to verify all documentation in accordance with international shipping regulations and anti-fraud measures.
Following a careful internal review, we regret to inform you that the documentation provided raised significant concerns. Based on our assessment, the information submitted could not be verified and appears to be invalid.
We strongly reject any claims of wrongdoing or fraud on our part. These accusations are entirely false and damaging. Please understand that this action has been taken to protect our business and customers from any potential fraudulent activity.
Sincerely,
G Miller
17 June 2025
FedEx International Priority
GM
Fast and predictable! Thanks
Many thanks for the 5 star review. 😊
taro yamashita
17 June 2025
FedEx International Economy
TY
信用できる会社です
また、お願いしたいと思います！
また、お願いしたいと思います！
Many thanks for the 5 star review. 😊
Adel A
16 June 2025
DHL Express Worldwide
AA
Horribly expensive service
Thank you for your feedback.
We're sorry to hear about your experience and would like to better understand your concerns regarding the cost. To help us look into this further, we kindly ask that you email our Customer Satisfaction Team. They’ll be happy to review the details and assist you directly.
We appreciate your time and hope to resolve this matter to your satisfaction.
Kind regards,
We're sorry to hear about your experience and would like to better understand your concerns regarding the cost. To help us look into this further, we kindly ask that you email our Customer Satisfaction Team. They’ll be happy to review the details and assist you directly.
We appreciate your time and hope to resolve this matter to your satisfaction.
Kind regards,
Christine L., Hannover
15 June 2025
DPD Classic
CLH
Forward2me ist hervorragend strukturiert. Die Bedienung der Webseite und der dortigen Kundenadresse ist gut nachvollziehbar und mit einer automatischen Übersetzung versehen. Und das Beste ist: Wann immer man ein Problem oder eine Frage hat, kann man sich per E-Mail, WhatsApp oder über die Webseite mit forward2me in Verbindung setzen und bekommt binnen kürzester Zeit von echten Menschen (!) freundliche und kompetente Unterstützung. Der Service ist uneingeschränkt zu empfehlen.
Thanks for the 5 star review :)
Unverified Customer
15 June 2025
Unknown Shipment Details
Kaye provided efficient, detailed support with very fast replies and is making my first use of this service very satisfying and useful. The warehouse associated with my support request is:
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)
578780 York House, Green Lane West
Preston, Lancashire PR3 1NJ
United Kingdom
Thanks Kaye! :)
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
14 June 2025
Unknown Shipment Details
Un suivi de qualité. Un site qui permet de suivre les étapes en direct et des contacts par mail ou whatsapp très rapides. Je suis ravie et rassurée. Je remercie NICA pour les informations détaillées. Je recommande les yeux fermés !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
HuskyCat
14 June 2025
UPS Standard Single
H
Professional cost effective service with clear information and guidelines. Wide range of forward-shipping methods including repackaging to bundle or vice versa and insurance options. Reasonable pricing, timely status updates including photos of received package and both-side confirmation before processing further. Package delivered to final destination in good shape within declared timing.
Many thanks for the 5 star review. 😊
Angela Kelly
14 June 2025
FedEx Connect Plus
AK
What a simple and safe way to order something from Europe (from the USA). I was nervous but I got updates when my package arrived in Germany, and used the website to then choose my preferred method to ship to the US. Within 2 weeks from placing my order with the supplier, I had my package. Would recommend!
Many thanks for the 5 star review. 😊
Unverified Customer
13 June 2025
Unknown Shipment Details
My dietary supplement arrived opened. The safety seal was removed and the power spilled out inside the repacked package.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.
Nothing indicates that was done by customs, no customs seal present, nothing - it must have been done by Forward2me.
It cost me $200 and now I can’t use it because it’s contaminaned.
Don’t recommend this service.
Thank you for your feedback, and we're very sorry to hear about the condition in which your supplement arrived.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Please rest assured that we're currently looking into this matter, and I believe we’re already in contact with you via email to carry out the investigation.
Unverified Customer
13 June 2025
Unknown Shipment Details
Once again, Julie and the team at Forward2Me have truly gone above and beyond with their outstanding service and support. Their commitment to excellence keeps impressing me, and the service just gets better every time. That’s exactly why I continue to use them again and again.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Unverified Customer
12 June 2025
Unknown Shipment Details
AIMEE ASSISTED ME AS USUAL WITH CARE AND DEDICATION IN HANDLING ISSUES WITH MY PACKAGES.
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO
SHE ASSISTED ME THE BEST WAY AND SO I'M MORE THAN SATISFIED!
I WANT EXPRESS MY GRATITUDE TO HER!
LO IACONO GIULIANO
Thanks for the 5 star review.
Unverified Customer
12 June 2025
Unknown Shipment Details
never use this service! never!
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
you blocked it
oerderd about 1300 eu goods. They just blocked account and stolen all!!!!!
you blocked it
Thank you for the feedback.
Following an internal review and based on the evidence gathered, we have identified activity on your account that violates our terms of service and is considered fraudulent.
As a result, we regret to inform you that your account was closed effective immediately.
We take fraud very seriously to protect the integrity of our platform and the safety of all our customers. If you believe this action has been taken in error, you may contact our Customer Satisfaction Team with any relevant documentation or clarification.
Best regards,
Following an internal review and based on the evidence gathered, we have identified activity on your account that violates our terms of service and is considered fraudulent.
As a result, we regret to inform you that your account was closed effective immediately.
We take fraud very seriously to protect the integrity of our platform and the safety of all our customers. If you believe this action has been taken in error, you may contact our Customer Satisfaction Team with any relevant documentation or clarification.
Best regards,
Matthias
12 June 2025
FedEx Connect Plus
M
quick delivery, everything was packed nicely. will ship again. the free 30 days are very handy.
Thank you for the great feedback! We're glad to hear the delivery was quick and everything arrived safely. Happy to hear the free 30-day storage was useful. :)
Unverified Customer
12 June 2025
Unknown Shipment Details
I recently had some trouble navigating the forward2me website, but the customer support was absolutely outstanding. Kaye responded to my issue quickly and clearly, using helpful screenshots to guide me step by step. The problem was resolved in no time. Excellent service – fast, friendly, and effective! Highly recommended.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Kaye❤️
Unverified Customer
12 June 2025
Unknown Shipment Details
I couldn't be happier with my experience using Forward2me! The UK and Germany customer service (thanks to NICA and JULIE) is absolutely top-notch — every interaction that I've had has been friendly, professional, and incredibly helpful. I had a small issue with my shipment, and their support team jumped on it right away and resolved everything much faster than I expected. It's rare to find a company so responsive and committed to getting things right. Their platform is easy to use, and the whole process — from receiving my items to forwarding them — was smooth and efficient. It's clear they genuinely care about their customers. Highly recommended for anyone needing a reliable and customer-focused mail forwarding service. I'll definitely be using them again!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica and Julie❤️
Peter Korizma
12 June 2025
UPS Standard Single
PK
As always: Absolutely lightning-fast processing and shipping of the package to Germany! Very good price!
Many thanks for the 5 star review. 😊
Unverified Customer
11 June 2025
Unknown Shipment Details
Quick respinse and good service
Many thanks for the 4 star review. 😊
Edouard
11 June 2025
DHL Express Worldwide
E
Great service fast and easy
Many thanks for the 5 star review. 😊
Unverified Customer
10 June 2025
Unknown Shipment Details
Livraison rapide et soignée, le système est pris en charge très rapidement. Nica a répondu dans l’heure après mon message! Parfait!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Unverified Customer
09 June 2025
Unknown Shipment Details
Aimee was so helpful and responded immediately. She found an easy solution to my problem. A+++++
Thanks for the 5 star review .
Unverified Customer
07 June 2025
Unknown Shipment Details
Très satisfaite du service de Forward2Me.
Merci à Miaco pour son aide rapide, efficace et très professionnelle.
Tout s’est bien déroulé du paiement à l’expédition, et les informations ont été claires à chaque étape.
Je recommande vivement ce service !
Merci à Miaco pour son aide rapide, efficace et très professionnelle.
Tout s’est bien déroulé du paiement à l’expédition, et les informations ont été claires à chaque étape.
Je recommande vivement ce service !
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Miaco❤️
Bob Cummerlander
07 June 2025
FedEx International Economy
BC
Excellent service and great communication! My item was forwarded to me at a great price and timely manner. I definitely, recommend using this service if you’re having difficulties getting items delivered directly to you.
Many thanks for the 5 star review. 😊
Unverified Customer
06 June 2025
Unknown Shipment Details
I was have issue of my items then I contact customer service by email but no answer I sent more than 5 emails then I got answered after 8 days hahaha. Worst customer service and very expensive shipping fees.
Overall I am not advice anyone to shipping with them.
Overall I am not advice anyone to shipping with them.
Hi Yusuf,
I'm truly sorry to hear about your experience and completely understand how frustrating this must be.
We’re currently working through a large backlog, which has unfortunately caused delays in our response times though we understand this is not ideal.
We’re unable to locate your account based on the information provided, so we’re unable to verify this as a genuine experience. If you have a concern or need assistance, please email our Customer Satisfaction Team directly so we can look into this further and help resolve any issues.
Thank you,
I'm truly sorry to hear about your experience and completely understand how frustrating this must be.
We’re currently working through a large backlog, which has unfortunately caused delays in our response times though we understand this is not ideal.
We’re unable to locate your account based on the information provided, so we’re unable to verify this as a genuine experience. If you have a concern or need assistance, please email our Customer Satisfaction Team directly so we can look into this further and help resolve any issues.
Thank you,
Unverified Customer
06 June 2025
Unknown Shipment Details
It's been over a week the goods have been held. I ordered some water sprinklers for forwarding. They had some small batteries in so listed as dangerous goods for forwarding, so it says to contact them. I've been messaging every day for over a week, and not getting a response. Someone in the UK is even chasing the US teams and getting no response. Meanwhile the days they hold it for count down and at risk of loosing the kit ! I'm posting this in the hope of getting a response from someone after trying email , forms, phones calls, support ticket system all to no luck !
Hi Mr. Hawkins,
I sincerely apologize for the inconvenience and frustration this situation has caused.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
I sincerely apologize for the inconvenience and frustration this situation has caused.
Our Customer Satisfaction Team is already handling your case and will follow up with you shortly.
Thank you for your patience and understanding.
Unverified Customer
06 June 2025
Unknown Shipment Details
Absolutely terrible, the process to get your packages through is already convoluted at best.
But on the last shipment they, without my request or permission, opened my package, damaged the goods in the process, then acted like this had happened during shipping, even though their own photos proved otherwise.
After that they held my package hostage for more than a week, not coming up with any satisfying solution and in the end even making me pay for repackaging the package they opened.
I have been using multiple forwarding companies, this one is an outlier.
EDIT: after leaving this review, Forward2me contacted me and eventually reimbursed all costs I made with them for this package, which I think is an acceptable solution to the situation. Given my experiences with them, I still would not want to expose another package to them and rather not buy from the UK instead if forwarding is my only option. I think it is at least fair to update this review to reflect that they eventually did respond to try to resolve this in a amicable manner.
But on the last shipment they, without my request or permission, opened my package, damaged the goods in the process, then acted like this had happened during shipping, even though their own photos proved otherwise.
After that they held my package hostage for more than a week, not coming up with any satisfying solution and in the end even making me pay for repackaging the package they opened.
I have been using multiple forwarding companies, this one is an outlier.
EDIT: after leaving this review, Forward2me contacted me and eventually reimbursed all costs I made with them for this package, which I think is an acceptable solution to the situation. Given my experiences with them, I still would not want to expose another package to them and rather not buy from the UK instead if forwarding is my only option. I think it is at least fair to update this review to reflect that they eventually did respond to try to resolve this in a amicable manner.
Thank you for taking the time to update your review—we truly appreciate your honesty.
We’re very sorry for the experience you had, and we fully understand your frustration. Please know that we are a real company that genuinely cares about our customers and their shipments. Our goal is always to handle every package with care and to resolve any issues as quickly and fairly as possible.
While we regret that your trust was shaken during this process.
Should you ever reconsider using our services in the future, we’d be more than happy to assist and ensure a much smoother experience.
Kind regards,
We’re very sorry for the experience you had, and we fully understand your frustration. Please know that we are a real company that genuinely cares about our customers and their shipments. Our goal is always to handle every package with care and to resolve any issues as quickly and fairly as possible.
While we regret that your trust was shaken during this process.
Should you ever reconsider using our services in the future, we’d be more than happy to assist and ensure a much smoother experience.
Kind regards,
Unverified Customer
06 June 2025
Unknown Shipment Details
Very disappointed. They ruined the gift packaging of my order and messed up the ribbon, it arrived all destroyed. I have never asked to open my package or to repack. I do not advise this service, you are risking to receive your items not in the condition it was purchased....
Hello,
We're very sorry to hear about your experience and understand how disappointing it must have been to receive your order in that condition.
Inspection of each and every parcel that arrives through our doors is required to ensure that we can ship your goods safely and legally to your overseas shipping address.
We are responsible for the shipping of the goods and need to ensure that we have the correct description of the goods added for export documentation.
We also do a simple inspection of the goods on arrival to us to ensure that they have arrived with us in good condition and identify any goods which could be prohibited or restricted for shipping to your country. We never repacked the goods and this was shipped out as is.
Thank you for your patience and understanding.
We're very sorry to hear about your experience and understand how disappointing it must have been to receive your order in that condition.
Inspection of each and every parcel that arrives through our doors is required to ensure that we can ship your goods safely and legally to your overseas shipping address.
We are responsible for the shipping of the goods and need to ensure that we have the correct description of the goods added for export documentation.
We also do a simple inspection of the goods on arrival to us to ensure that they have arrived with us in good condition and identify any goods which could be prohibited or restricted for shipping to your country. We never repacked the goods and this was shipped out as is.
Thank you for your patience and understanding.