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Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
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Based on 15922 reviews
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reviews of forward2me
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Netherlands
DHL Economy Select
VC
Had an original quote with a worst case price of £52.07. When items arrived at their warehouse, they booked them in incorrectly in terms of dimensions, meanwhile they FORCED me to have the items 'repacked' (even though they were in heavy duty product boxes that are sufficient for long distance shipping). So I begrudgingly paid a total of £58.67, sure another £6 why not.

What did repacking mean? It meant ripping (literally) open the big expensive subwoofer box, and cramming in some air-bag packaging all around it. It didn't need this, as it had form fitting foam packaging on both ends of the device securely holding it in its double walled cardboard packaging. The packaging was pressing up against the cone of the speaker, causing damage, and due to the box being ripped its structural integrity was now comprised.

Worse still was the Centre speaker -- Forward2Me's staff REMOVED one of the form fitting foam ends from the box, and stuffed in some bubble wrap instead. Not even enough bubble wrap for the speaker to be held securely within its own original packaging. Both speakers would've been infinitely more safe shipped as they were.

If having my items packaging mutilated and mistreated wasn't enough, some of the packing materials they used included other customs full personal details. Their warehouse grunts had been re-using other packaging, without ensuring sensitive information wasn't included. Some of this even included packing slips with other customers Item Details, and even phone numbers. Unbelievable.

The icing on the cake was that on the commercial invoice, Forward2Me neglected to include the amount I paid in shipping on the invoice, and only put down the cost of the devices. As a result, DHL charged me customs on the shipping at their Table rate (of 279 Euros instead of the £58.67 I paid). This meant I had to paid £50 or so EXTRA in customs than I was actually due (111 Euros Total), and the only way to get it back is to submit an application to the relevant local governments' customs/duties/tax department. Forward2Me's attitude was that DHL should've looked it up themselves -- they did, on their table rate. The person handling the customs brokering on entry to the country isn't going to go look up Forward2Me's account and see exactly what they paid. Such a poor excuse, when it would've been 0 work for F2Me to automate this onto the commercial invoice as part of their system.

You'd think that with all the photos and evidence shown to Forward2Me, I might've gotten some compensation for either the customs costs, or the the risk to damage their "repacking" place my products at? I got a £4 refund for the "repacking" surcharge. That's it.

Save yourself the grief, and look elsewhere.
Greece
DHL Express Worldwide
VC
As always very quick response and fantastic customer's service support.
Saudi Arabia
DHL Express Worldwide
VC
cost could have been contained by combining them in one package :(
Slovenia
UPS Standard Single
RK
Very good service. They collected 4 of my packages and combine them into 1 parcel within a day. I will be using their service in the future!
United States of America
DHL Express Worldwide
A
I was skeptical, esp since the reviews on the service are kinda old. YouTube videos weren't current. But I took a chance to use them to order from ASOS UK since the company is originally from there, they have better stock. Shipped it to the USA with no problem & quite promptly. I will definitely be using them again.
Australia
DHL Express Worldwide
A
Repacked and consolidated, always works very smoothly.
Singapore
TNT Express Non-Docs
WLE
Good service. Item received in good condition. Delivery was fast. Will definitely use the service again.
France
DHL Economy Select
VC
The service itself was very fast and efficient but I'm afraid I won't be able to use it again. The reason being the ridiculous post-Brexit regulations and charges imposed on goods from the UK. I bought 2 pairs of jeans from M&S for about £40 and was prepared to accept your headline repackaging and forwarding charge of what I expected to be about £15. However, your charges were over £30 and I was then faced with another €35 of import duties and French VAT before they could be delivered to me. So, my £40 jeans cost me about £100 in the end. Never again!
Denmark
DHL Economy Select
VC
Everything went smoothly it’s just a bit expensive
Japan
DHL Express Worldwide
KS
The service is useful and easy to use. Furthermore, the customer service can answer questions promptly and appropriately.
United States of America
DHL Express Worldwide
VC
Great! Shipped same day they received, and only took another day to arrive to me.
United States of America
DHL Express Worldwide
VC
Customer service is great!! Any questions I had concerning my order were all answered. Highly recommend this shipping service.
Slovakia
TNT Economy Express
VC
Absolutely awesome! Thank you
South Africa
DHL Express Worldwide
JM
Exactly the service I was looking for, allows me to combine multiple shipments and Courier down here with fast delivery... All these items that were out of reach because of delivery I can now purchase
Australia
DHL Express Worldwide
VC
My product was delivered in a very timely manner however the cost to send just a single jumper to Australia ended up totaling $130.56AUD / $73.03GBP
I would enjoy seeing possibly multiple shipping methods/companies to be able to reduce cost at expense of delivery time or just lower shipping rates.
forward2me
Hi,

Many thanks for your feedback.

Although I am pleased to hear that you are happy with the timely service you received, I'm sorry to hear that you were unhappy with the costs involved with shipping.

Shipping costs are actually calculated on the amount of space the shipment takes up in transit, this is the volumetric weight. All couriers calculate costs in this way for international air transportation.

The price paid for shipping does also include the service provided by forward2me, this includes the use of the address, the receipt, processing, storing and all export paperwork required for shipping.

Often when retailers ship within the UK they pack goods in much larger boxes than are necessary for the safe transit of the goods, for this reason we offer a combine and repack service. This service offers a repack of the original shipping box to help save on space and therefore a possibility of reducing the shipping costs so the customer obtains the maximum value for shipping.

I see that our agent did recommend this service to help save on shipping costs for you however this offer was not taken up.

The combine and repack service can also be used when a customer purchases multiple orders to their forward2me address, once everything arrives a repack request can be submitted from the account to request all the goods are repacked together.

I hope you will consider using our services again going forward and the combine and repack service may make shipping more cost effective for you.

Kind regards,
Tracy.
United States of America
DHL Express Worldwide
VC
Really happy with the service your company provides. It allows me to get things that are otherwise sold out on the states from website I love. My products have always come in perfect condition/no flaws. Will continue to ship here to have things forwarded. My go to service! A+
Sweden
UPS Standard Single
GC
AAA service
South Africa
DHL Express Worldwide
TB
My shipments have been forwarded in a timely manner and I have not had any problems despite the Covid restrictions. The only feature I would like to see included is more detail of what is in the package received, possibly an option to get a photo, as I order many items it is sometimes difficult to remember what is in the package.
Seychelles
FedEx International Economy
VC
Good service but only setback is too expensive
Brunei Darussalam
FedEx International Priority
S
Highly recommended for their services.
Seychelles
TNT Economy Express
IC
service was exactly as advertised hassle free and on time
Iceland
UPS Express Saver
VC
superb service
Spain
UPS Standard Single
VC
In my last order they didn't sent the package when it was ordered.
With that delay we had to pay a 30% plus taxes due to Brexit.
Then the package took over 2 (TWO) months to arrive from UK to Spain by UPS with little or no help from the customer service when we asked for it.
forward2me
HI,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the service forward2me have offered, I see the main issue was that you wanted to ship your goods from the UK to the EU before the end of the transition period for Brexit.

Unfortunately in preparation of this period our couriers suspended road services a few days before the start of Brexit on 1st January so we had no way of offering this type of service until they were enabled again by the courier on the 4th January 2021.

At the beginning of Brexit all courier transporting goods to the EU from the UK have incurred difficulties and delays with the clear of goods both on the UK and EU side however we are now finding that the situation is settling down and should become smoother in the coming months. I do apologise that these delays impacted on your delivery however this again was out of our control.

For the issue with import duty and taxes, if the importer cannot prove that the goods qualify as preferential goods as per the rules set out in the UK/EU trade agreement, duty and taxes may be payable.

We are opening a dedicated warehouse in Germany shortly for all our customers based within the EU, this will enable our customers to purchase goods in other EU countries and still take advantage of shipping within the EU Customs Union.

I do hope that you will continue to use our services going forward, maybe via the Germany warehouse if costs for import are too high for shipping from the UK.

Please feel free to contact our Customer Service team at info@forward2me.com if you have any other questions.

Kind regards,
Tracy.
United States of America
UPS Express Saver
VC
forward2me made it so easy to purchase and my package arrived within a week! I was very skeptical, but it could not have been a more smooth or simple process. Thank you!
United States of America
DHL Express Worldwide
CED
Quick, easy service. Would recommend to anyone!
United States of America
DHL Express Worldwide
RM
Fast service
Brunei Darussalam
DHL Express Worldwide
AIH
Package mail out on the same day, request sent for processing. Shipped fast and items packed securely in neat and well organised manner
Canada
DHL Express Worldwide
MM
Easy to setup an account, good support.and shipping service without any single issue.
Japan
DHL Express Worldwide
AN
この会社は信頼できます。
Malaysia
DHL Express Worldwide
VC
The shipping fee is too expensive and there is not much shipping choice to choose when you it's sent to a tax free zone and it wasn't clearly stated that dhl express is the only choice. In the end I spent more. It's like buying 2 trainers and I spent even more than the resell price, like twice the resell price and the return label given kept rejected when I want to return it to jd sports. I paid 2 or 3£ for the prepaid label and you mention that's not a proper return label and you don't accept qrcode for the return drop given by jd sports. It's really a bad experience for me. I feel like an idiot
United States of America
DHL Express Worldwide
VC
Super easy, quick, and very good ux!
United States of America
DHL Express Worldwide
VC
Always reliable and great service!
Saudi Arabia
DHL Express Worldwide
AP
Prices are high and service is good
Latvia
TNT Economy Express
FM
Absolutely safe company :) None of my packages got lost, everything came to me safely and I enjoyed how easy it is to ship :)
Cyprus
DHL Express Worldwide
VC
Fast and gently
Greece
DHL Economy Select
VC
Extremely expensive.
forward2me
Hi,

Many thanks for your feedback.

I'm sorry to hear that you are unhappy with the price paid for shipping from our German facility.

I see that your parcel was oversized and incurred additional surcharges for shipping via the courier service which has made shipping on this occasional a little more than usual.

We currently work with a partner in Germany with limited shipping options however we are currently in the process of opening up our own facility in Germany to receive parcels which will be more cost effective for our EU customers and offer more economical services for shipping.

I hope you will try out this facility once it is up and running and hopefully you will find the service more economical for you.

Please feel free to contact our Customer Service team at any time if you require a upfront quote for shipping larger bespoke items and we will be happy to assist you. You will then be able to choose if you wish to go ahead with the purchase based on the price offered.

Kind regards,
Tracy.
Montenegro
DHL Express Worldwide
PL
Great, fast service!
Japan
TNT Economy Express
VC
丁寧に梱包頂きありがとうございます。今後も利用させて頂きたいと思います。複数まとめて発送を依頼する時の手順が分かりづらく感じました。
United States of America
DHL Express Worldwide
VC
Excellent customer service. The easiest way to purchase from the UK and have it shipped to the US!
United States of America
DHL Express Worldwide
BS
It was categorized as food and I had to reach customer service to clear that which took few days. Otherwise everything was good.
Canada
FedEx International Priority
VC
Very well organized and quick shipping. Easy to use. Used before, would use again.
Australia
DHL Express Worldwide
GT
Very prompt ! Pricey but you get what you pay for
Italy
DHL Express Worldwide
LS
Great service to make your shopping in the UK possibile when the merchant does not ship abroad.
I appreciate the 30days free storage and the combine & repack service so to optimize my shipments...
the team Is nice both when you Need assistance and when they manager your packs: Mille has taken great care in combining my parcels lately
United States of America
DHL Express Worldwide
VC
As always AMAZING!!! so efficient and professional! I love forward2me!!!
thank you
United States of America
DHL Express Worldwide
JB
forward2me has been great the few times I've used it! The support is amazing and really quick to respond when I have questions or problems, and the items always arrive super quick! This is the service I'll continue to use when it comes to ordering overseas!
Germany
DHL Express Worldwide
MK
Everything perfect ☺️
United States of America
DHL Express Worldwide
SA
Their service has been top-notch for me. Very timely with updating the receipt of my deliveries and getting them packaged for forwarding.
Iceland
DHL Express Worldwide
VC
Fast and great services! Would 100% use them again!
United States of America
DHL Express Worldwide
VC
It was, in the end, a bit expensive, but this was the only way I was going to be able to get this product, which I am pleased with and works well. I will use this forward2me in the future for some other purchases that are just not available to ship to the US.
United Kingdom
DHL Domestic Express
AA
good service and fast??
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