Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Wojciech Bejda
20 April 2022
DHL Economy Select
WB
Excellent service.
David
20 April 2022
UPS Standard Single
D
Easy process, great and helpful customer service (UK), smooth delivery to Europe.
Christos Y
20 April 2022
UPS Express Saver
CY
Perfect service very helpfull staff and quick response. Thank you again!!
Verified Customer
20 April 2022
DHL Express Worldwide
VC
Frais de ports chers, l’estimation était loin. Et des frais de douanes aussi cher pour un petit colis avec une valeur moyenne.
Hi there,
Many thanks for your feedback.
I am sorry you feel dissatisfied.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If you do have a discrepancy in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with DHL.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do let me know if you have any more questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel dissatisfied.
I can see you have processed one shipment through our services from our UK warehouse so far.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage. Please be aware that it is a service that you are paying for through our company as well as shipping.
All shipments are dispatched through our services as 'Delivered Duty Unpaid' with all the couriers. We don't allow local duties and taxes to be paid in advance, within the shipping costs, through our company, because we do not yet have the approved accreditation to carry out the customs clearance, through our services, and calculate the duties for the goods in advance. It is the courier agencies, such as Fed Ex, DHL and UPS, who have and use their own customs clearance departments to calculate the import taxes and duties owing for our customers shipments and the additional import duties and taxes owing for a shipment to the destination country would be charged as a separate fee by the relevant courier service prior to delivery.
Unfortunately, local import duties and VAT calculated by your local customs department and the couriers is beyond our control and any discrepancies in the total costs cannot be reimbursed by us through our service. We are required to show the total shipping costs paid on the commercial invoice. All courier services we use clear shipments through their own customs clearance departments, the clearance team need to be able to access the original shipping price paid to calculate the taxes against and to ensure the couriers do not use default shipping costs. We can remove the courier shipping costs from the commercial invoices by request from our customers, and this option can also be amended yourself by going to your 'Profile' section and 'Addresses'. When you click into your 'Shipping Addresses' there is a check box option at the bottom 'Include shipping price on commercial invoice'. However, removing this option may mean the couriers will use a default shipping price to calculate the duties and taxes owing which usually calculates higher in value than the actual shipping costs paid. Please be aware that as of 1st July 2021 the import VAT free buffer for shipments into the EU with a total declared value of £15.00/€22 or less no longer applies and all imports are now subject to EU VAT. Local duties and taxes are calculated from the commercial declared value of the goods in the shipment and also on the freight costs.
If you do have a discrepancy in relation to the total calculation of the import duties and taxes by for your shipment this would need to be resolved from destination with DHL.
I hope the information I have provided to you is useful, we hope this issue does not deter you from using our services again in the future and that you will reconsider your current rating of our service.
Please do let me know if you have any more questions or concerns.
Kind Regards
Hayley
george hebert
20 April 2022
FedEx Connect
GH
Truly outstanding service. Couldn't have asked for anything better. Thank You!
Verified Customer
20 April 2022
FedEx International Economy
VC
Customer service is superior - quick responses and always able to help.
Sigridur Vigfusdottir
19 April 2022
DHL Express Worldwide
SV
The service is always very good, but it felt strange to be given the fault for Next failure to write clearly on the package and being told that I should tell the Next staff how to do it. I cannot imagine that it is my role to do so.
Verified Customer
19 April 2022
DHL Economy Select
VC
Een beetje irritant dat je van tevoren géén idee hebt van de transport- en invoerkosten, maar operationeel gezien ging alles super! :) Ik had mijn pakket binnen een paar dagen binnen.
Verified Customer
19 April 2022
DHL Express Worldwide
VC
Sencillo rapido sin problemas
Savvas Agisilaou
19 April 2022
FedEx International Economy
SA
Fantastic experience. Once the package arrived in their warehouse, they notified me almost instantly and packaged it very well. The parcel arrived in great condition with very few dents on the box.
The pricing was reasonable for what I ordered. Overall happy with the service.
The pricing was reasonable for what I ordered. Overall happy with the service.
MM
19 April 2022
FedEx International Priority
M
My emails were answered in a timely manner and help was available every step of the process.
Verified Customer
19 April 2022
DHL Express Worldwide
VC
Very helpful and accurate customer support. Prompt shipping.
Verified Customer
19 April 2022
DHL Express Worldwide
VC
Delivery was prompt and there were many updates along the way. I even got my order faster than was predicted by the tracker.
Sultan Sughair
19 April 2022
DHL Express Worldwide
SS
Expensive !
Hi,
We're sorry to hear that feel that the cost of shipping is expensive.
The shipping fee is dictated by courier and is determined by the size of the package.
You are more than welcome to contact us for advice on how the fee is calculated.
We're sorry to hear that feel that the cost of shipping is expensive.
The shipping fee is dictated by courier and is determined by the size of the package.
You are more than welcome to contact us for advice on how the fee is calculated.
Abdul Cheracham
17 April 2022
FedEx International Priority
AC
you did all well
from receiving the package and shipping the package again
but with a record time
i appreciate the teamwork
from receiving the package and shipping the package again
but with a record time
i appreciate the teamwork
Nicholas Stubbs
17 April 2022
FedEx International Economy
NS
They had excellent customer service
stefan leenheer
17 April 2022
DHL Economy Select
SL
Always good service, quick responses and always with a smile...
Lenart Kovač
16 April 2022
DHL Economy Select
LK
It just works. My order arrived and was detected as mine normally, shipping it to my address was smooth and fast.
Worked exactly like one would hope
Worked exactly like one would hope
Bedlu Yilma
16 April 2022
FedEx International Priority
BY
Very satisfied
Verified Customer
16 April 2022
DHL Express Worldwide
VC
Great service & understanding. Thankyou.
Verified Customer
16 April 2022
FedEx International Priority
VC
Best service ever
Verified Customer
16 April 2022
UPS Standard Single
VC
Everything went fine, according to plan and fast!
Unverified Customer
16 April 2022
Unknown Shipment Details
I just had my first experience with forward2me, I couldn’t receive my parcel because of custom’s problems but forward2me gave me the best service support, especially Aimee. I’ll look forward to working with them again.
Verified Customer
16 April 2022
FedEx International Economy
VC
Very good!!
Verified Customer
16 April 2022
DHL Express Worldwide
VC
Service is fast but price seems be relatively high, will have to consider very carefully before I use the service again
Verified Customer
16 April 2022
DHL Express Worldwide
VC
Hi
I want to thank Chris for his customer support and help
Thank you for taking care of my shipment
I want to thank Chris for his customer support and help
Thank you for taking care of my shipment
Verified Customer
16 April 2022
DHL Express Worldwide
VC
The service is amazing the customer support is unbeatable super communicative.
Xavier
15 April 2022
FedEx International Priority
X
Great, fast, and reliable service to ship from Germany and UK to the US. Thank you
Verified Customer
15 April 2022
TNT Express Non-Docs
VC
Fast shipping, excellent customer service. Would use them again. Recommended service to friends
Unverified Customer
15 April 2022
Unknown Shipment Details
Aimee is very yery kind and helpful.
The response was quick as usual, she was very kind, understanding and helped me out with my issue.
I know that eveything will be good as in all this years all problems that occurred were solved without complications.
I'm happy with this forwarding agency that I have been using over 6 or 7 years. They have polite, understanding and kind people always willing to help and show you that you do matter as a client. That's really nice to have!
The response was quick as usual, she was very kind, understanding and helped me out with my issue.
I know that eveything will be good as in all this years all problems that occurred were solved without complications.
I'm happy with this forwarding agency that I have been using over 6 or 7 years. They have polite, understanding and kind people always willing to help and show you that you do matter as a client. That's really nice to have!
Verified Customer
15 April 2022
DHL Express Worldwide
VC
quick and carefully packed, highly recommend.
AHMAD ALRSHEED
15 April 2022
DHL Express Worldwide
AA
The stuff they were kind ,my shipment was delayed because of fedex they ship it to me free with dhl !! I appreciate that from you,, i will use them again
Verified Customer
15 April 2022
DHL Economy Select
VC
Great service supplied from Sodastream.de to the UK!
Verified Customer
15 April 2022
DHL Express Worldwide
VC
Fast and flawless handling of my package from reception to reshipment. The customer service is wonderful and will take care of your most specific requests when needed. I recommend F2ME to everyone looking to consolidate and ship your package internationally
Clint Johnson
15 April 2022
DHL Express Worldwide
CJ
Did as exactly as advertised
Johan van der Mark
14 April 2022
DHL Economy Select
JVD
prima service. niets op aan te merken
Unverified Customer
14 April 2022
Unknown Shipment Details
Amazing services from Aimee. Very happy!
Camila Méndez
14 April 2022
DHL Express Worldwide
CM
It's getting more expensive and more expensive and it's not working for me any longer
Hi,
We're sorry to see that you are unhappy with the cost of shipping, we do work with the courier to keep these costs as low as possible.
Please feel free to contact us for further details about how the shipments are charged.
We're sorry to see that you are unhappy with the cost of shipping, we do work with the courier to keep these costs as low as possible.
Please feel free to contact us for further details about how the shipments are charged.
Lisa
14 April 2022
FedEx Connect
L
The service was incredibly easy to set up, and once they received my package, I got an immediate email notification. Once I confirmed and arranged for shipment to the U.S., it took less than a week for my package to arrive safely. I’m VERY happy with this service and I’ll definitely use it again!
Marvin Malcomb
13 April 2022
DHL Express Worldwide
MM
Good serivce.
Verified Customer
13 April 2022
DHL Express Worldwide
VC
Very fast and excellent service. Highly recommended!
Verified Customer
13 April 2022
FedEx International Economy
VC
Got my package to me quickly.
Kyle Thomson
13 April 2022
UPS Economy
KT
Not great at helping with lost packages. Otherwise a great service.
Verified Customer
13 April 2022
UPS Economy
VC
I would recommend this service 100%! Shipping is expensive but reliable.
Verified Customer
12 April 2022
FedEx Connect
VC
nice and satisfying
Lynn
12 April 2022
DHL Express Worldwide
L
Great service! Would absolutely use them again. No fuss, no problems,was really effortless.
Verified Customer
12 April 2022
DHL Express Worldwide
VC
サービスがきめ細やかで、迅速。日系企業のようなカスタマーサポートで、本当に助かった。
Verified Customer
12 April 2022
FedEx International Economy
VC
Very good service but still a bit too expensive as we are taxed here on total value of goods plus freight!
Alberto Muanda
12 April 2022
DHL Express Worldwide
AM
Good service. Thank you
David Brown
11 April 2022
FedEx Connect
DB
The issues do not lay with your organization, however with FedEx Connect 3 day service. Unfortunately their service does reflect on your organization. My goods were picked up on Mon 3/28 arriving in USA Fri 4/1 and were not delivered to the final destination until Mon 4/11. Perhaps you could advise a better shipping method to me.