Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Evangelo
05 September 2022
DHL Economy Select
E
All quick, very smooth, all was resolved instantly when needed and reasonable price too!
Noura M J ALOTAIBI
05 September 2022
DHL Express Worldwide
NMJ
it was a bit late in delivery
Hi Noura.
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that your shipment was slightly delayed for delivery to your address in Kuwait.
I can see that the shipment left our UK warehouse on the 9th August and had been in transit for a maximum of 3 business days (excluding weekends) before finally arriving to your address in Kuwait on Sunday 14th August.
We do try our best to make our customers aware that the stated delivery dates for shipments with all tracked couriers, from our website should only ever be seen as an estimate. The stated 2 business days for the delivery of your shipment with DHL Express, to Kuwait, would have been subject to any unavoidable transit or connection delays within the network and also local customs clearance. Furthermore, as your shipment contained dangerous goods there would have been additional clearance checks to be completed to ensure the goods were correctly declared and all necessary export documentation provided for clearing the dangerous goods prior to export from the UK. Unfortunately the additional export checks that are required for dangerous goods can sometimes cause further delays with the export and effect the original estimated delivery times for shipments.
We hope the information we have provided to you is useful, we hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Majed Abdullah
05 September 2022
FedEx International Priority
MA
Very professional and effecient
Verified Customer
05 September 2022
DHL Express Worldwide
VC
The package shipped quickly but the fee was higher than expected. White Rabbit would have shopped my order and shipped it for less. It would be nicer if your costs were more up front. Good service but high fee. Reliable which is important, so 3 stars for that alone.
Hi there.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rates from our Japan warehouse.
Our shipping rates are reviewed each year, with each of the courier services, to make them as cost effective as possible based on the volume of packages that we receive and we do also apply our service charge to the overall shipping prices, with the couriers, as a percentage.
Please be aware that it is a service that you are paying for through our company as well as shipping.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that you did not opt for a combine and repack service for your package prior to shipping from our Japan warehouse. The items, decorations, that you were shipping, although fairly light in weight, will have been packed into a larger box for safety/ handling purposes by the original seller. We may have been able to save you further costs on shipping if you had requested a combine and repack service for your package to try and reduce the size of the package further and lower your overall shipping price. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile items then we would have more than likely assessed and carried out a repack for safety purposes rather than to reduce excess volume and this would not have necessarily resulted in any potential savings on the original shipping costs.
I can see that the shipping cost with DHL Express for your original package had been based on the size of the package at 2.98 kg rather than the actual weight of the goods 0.82 kg and although repacking the decorations into a smaller package may have been more economic and could have saved you costs on the shipping, we do not feel this would have been the safest option for your goods. It is not guaranteed that a combine and repack/reduction service will provide sufficient cost savings on the original shipping price with the courier as this would be dependant on the types of items that are being requested for a repack inside a package.
We must make you aware that we will always assess and repack fragile items, such as ceramics and glass items, for safety over volume for onwards shipping and we could not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Verified Customer
04 September 2022
DPD Classic
VC
Alles perfekt
asmaa Alharbi
04 September 2022
DHL Express Worldwide
AA
Great great great
Mariela Vazquez
03 September 2022
FedEx Connect
MV
excellent thank you
Johnson
03 September 2022
DHL Express Worldwide
J
Brilliant support and I love the whatsapp interaction
Hocine Dr. Bezzaou
03 September 2022
DHL Economy Select
HDB
My experience with Forward2me is excellent. The company communication, the storage and logistics workflows are optimised and works with high accuracy.
Molesin Nicolas
03 September 2022
UPS Standard Single
MN
all is ok perfect
ValleyForge
03 September 2022
DHL Express Worldwide
V
Great forwarding service - quick and reliable. Not always successful getting goods out tax-free but I think if you can it’s a bonus.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Not a bargain solution though. If you want something quickly - great; if you’re not in a hurry, there are no slow/cheap options to AU.
Verified Customer
03 September 2022
DHL Express Worldwide
VC
All around great experience, thumbs up! ?
Stephanie Shui
02 September 2022
FedEx Connect
SS
I’m glad to have reliably received my package. However the interior box within my parcel was crushed, so I could not properly gift it. As a US customer the address for the the locker was a little confusing as it did not jive with the auto fill recommendations for the address when I checked out on the UK website I was purchasing from. Overall a bit expensive, but I was willing to pay to get something to the US that is only available in the UK.
vinh luc
02 September 2022
DHL Express Worldwide
VL
Tiffany & co sold out on the rose gold ring so I had to source it out from UK!! And finally found these guy they super healthful ? thanks guys
Verified Customer
02 September 2022
FedEx Connect
VC
Very fast and safe delivery
Verified Customer
02 September 2022
FedEx International Priority
VC
Thank you for great, affordable and timely delivery!
Unverified Customer
01 September 2022
Unknown Shipment Details
Great company with top notch service. Aimee guided me through the process from start to finish. I had been concerned the company I ordered from (Dr. Marten’s UK) auto corrected the address and didn’t include the account number I was given. Aimee was very helpful through tracking down my package and it was shipped quickly and efficiently. Very happy to find a way to order when I wouldn’t otherwise have a shipping option to the US. Great service worth the money.
Unverified Customer
01 September 2022
Unknown Shipment Details
Shipping company turned back the shipment 4 times to the warehouse and only 5th attempt was successful. Meanwhile I am satisfied with the service as the team was always in contact with me and the goods were delivered quick and in good condition.
Benedictus Dundee
01 September 2022
FedEx International Priority
BD
Quick turnaround times! Quick and regular notification! User-friendly web application! After service follow-up email. Excellent service !!!! 5/5.
Unverified Customer
31 August 2022
Unknown Shipment Details
Professional and excellent service, very easy to use and customer service is exceptional!
Jeff
31 August 2022
FedEx Connect
J
Forward2Me helped me get an obscure bicycle part from Germany. Shipping was more expensive than I'd like, but it was 100% worth it to get this part. And it arrived promptly.
Vann
31 August 2022
FedEx Connect
V
They didn't pack my food items inside the shipping box in the securest way. They placed a box of biscuits among glass bottles inside the shipping box without any protective wrapping, such a bubble wrap. They (or their site) also didn't inform me that the total charge for the overall shipment weight could have included a few more kilograms for the same total price.
Unverified Customer
31 August 2022
Unknown Shipment Details
SCAM ALERT !!! This is the scam company! Will take your package and shipping money and will not answer you anymore! Your items will probably end in eBay and you will get scammed for shipping money! Once they receive package and payment for shipping , support will no longer existing for you and don’t trust those 5 stars payed reviews. They will answer here in A4 format in google reviews with excuses how is everything your mistake because here is visible for public , instead of invest those time in support. My advice just choose another serious company there are plainly of them.
Peter Grech
31 August 2022
FedEx International Priority
PG
When Forward2me are repacking combined item pack them in a strong and sturdy manner so the item are protected from getting damage. But for the first time the materials used to repack my items was not adequate which has coursed some item to get damaged not happy at all.
Hi Peter.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address. Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and I am not sure we will still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address. Please note, all damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and I am not sure we will still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
Please be assured we will work closely with you to try and get this matter resolved for you as quickly as possible.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Verified Customer
30 August 2022
FedEx International Priority
VC
Fast and reliable service. Shipping costs were more than I anticipated, given that shipping costs are inflated globally atm, so I probably won’t use this service very often unfortunately.
Unverified Customer
30 August 2022
Unknown Shipment Details
Be aware of those scammers
Verified Customer
30 August 2022
FedEx International Economy
VC
Requested several hardcover books, some clothing and canned goods to be included in the package, but they were not packaged in an orderly manner.
Damage would have been mitigated if, for example, the books had been stacked each other.
No such consideration was given, they were just packed in a messy way.
It's a shame, because it used to be not bad.
Damage would have been mitigated if, for example, the books had been stacked each other.
No such consideration was given, they were just packed in a messy way.
It's a shame, because it used to be not bad.
Hi there,
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address in Japan. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied with our services and that you have received some of your items in poor condition to your address in Japan. All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and we should definitely still be within the 21 days timeframe to submit a damage claim with the courier for your shipment, if required, once we have further assessed the images of the damages to the packaging and to your goods.
I will ask for one of my customer experience agents to reach out to you via email to request the required images and documents for a damage claim ready to escalate this issue to the FedEx couriers as soon as possible.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Barbara V
29 August 2022
FedEx International Priority
BV
I was a little worried when I first heard of trying a forwarding company thinking something might go wrong but wow was I wrong. Everything was absolutely seamless and worked out SO well. I’m so glad I used this company to get my package delivered to me from the UK. I will use this company again in a heartbeat.
Tilen Koklic
29 August 2022
DHL Economy Select
TK
works perfectly for shipping to Slovenia
Sarah M
28 August 2022
DHL Express Worldwide
SM
Good service
Brian R J Glover
28 August 2022
DHL Economy Select
BRJ
forward2me provide a fantastic service that enables me to buy online items from Germany who do not ship direct to the UK. The couriers they use are not cheap (compared to the forwarding people I use for the USA and Canada) but they are reliable and I know that my packages will arrive both on time and safe and sound.
I have yet to use the mailing addresses they have provided me with for Japan or Turkey but am confident that they will be equally effective.
Living in what is termed a "Global Market" nowadays forwardtome provides an essential service and I highly recommend them.
I have yet to use the mailing addresses they have provided me with for Japan or Turkey but am confident that they will be equally effective.
Living in what is termed a "Global Market" nowadays forwardtome provides an essential service and I highly recommend them.
Edward Shade Jeffreys
28 August 2022
DHL Express Worldwide
ESJ
So far so good. New experience for me. Shipment very fast. I can purchase anything in the UK and have it shipped to me. It's great.
Joanna
28 August 2022
DHL Economy Select
J
This was my first time using a forwarding service and Forward2Me were great - there were no unexpected charges, the prices were fair, I bought two items separately and they could be combined to save money, and once they had the item it was shipped to me very quickly. I'll definitely be using them again!
Abdulhadi Al Bluwi
28 August 2022
FedEx International Economy
AAB
The shipping schedule time was perfect as described.
Wishing to earn more discount on shipping costs to be regular customer.
Wishing to earn more discount on shipping costs to be regular customer.
YLS
28 August 2022
DHL Express Worldwide
Y
Parcel handling and delivery experience are great！
Osama Nasser
28 August 2022
DHL Express Worldwide
ON
Highly recommended service , works as described , fast dispatch and shipping . Excellent customer experience and service A+++
Pavanni Ratnagopal
28 August 2022
FedEx International Economy
PR
Great service from forward2me! Easy to use and very reliable. Customer service always responds promptly. Thank you very much!
Mihai Munteanu
28 August 2022
DHL Express Worldwide
MM
I was not aware that you will open all packages to see what is inside. Later I understood that this is necessary to prevent sending illegal products.
Maybe you should mention this on your website.
In rest, everything was ok. I put a lot of questions on their whatsup support and I got answers for all of them in a short timeframe.
Maybe you should mention this on your website.
In rest, everything was ok. I put a lot of questions on their whatsup support and I got answers for all of them in a short timeframe.
Fernando Luisjuan
27 August 2022
UPS Economy
FL
Great service. Would recommend.
Behan
27 August 2022
DHL Express Worldwide
B
Forward2me is a reliable , efficient and creative solution provider. For many years I enjoy their support , never experienced any problem. Brexit "forced" me to abandon their UK operation and start to use the German one instead. (Guernsey does not work either)
Orli Grobler
27 August 2022
FedEx International Economy
OG
they work great, fast and orderly, everything is easy to do. BUT, it's very hard to get the cheaper options of DHL or Postal Service. Has to do with the value of the shipment and possibly size. so I ended up paying for a pair of shoes which I only bought online because it was a better price then local, much more then I needed to. So it wasn't worth it, the shipping was almost twice what the shoes cost me.
Marios Stylianou
27 August 2022
DHL Express Worldwide
MS
Very good company to ship your goods anywhere in the world. But make sure they don't require any signatures or one-time password to be delivered because that just not works with them..any other items would be great actually.
Surely will recommend but just keep in mind the above.
Surely will recommend but just keep in mind the above.
Verified Customer
27 August 2022
UPS Express Saver
VC
Great service, with glossy shipping and fair prices. I highly recommend.
Unverified Customer
27 August 2022
Unknown Shipment Details
I had no idea how to purchase some items and have them shipped to me, where shipping wasn’t available from the UK to the US. I did a search and found Forward2Me. I did a shipping estimate on my own and was pleasantly surprised to see rates less than half of what I estimated, using FedEx.
Purchasing was straight forward. Forward2Me received my order, reviewed it, suggested I have it repacked for a small fee, and add insurance. I am happy with the whole experience from beginning to end.
I will definitely be using Forward2Me’s services in the future.
Purchasing was straight forward. Forward2Me received my order, reviewed it, suggested I have it repacked for a small fee, and add insurance. I am happy with the whole experience from beginning to end.
I will definitely be using Forward2Me’s services in the future.
Vikki
27 August 2022
FedEx Connect
V
Much easier and quicker than I imagined. Communication about parcel status was prompt and my items arrived on time and well packaged. I would recommend the service and plan to use it in the future.
Brent Beck
27 August 2022
DHL Express Worldwide
BB
I've had multiple excellent experiences. They are busy, but they always keep the customer well informed about the progress of repacking and shipping. The customer service is very responsive via e-mail. Two thumbs up!!
Jason Shea
26 August 2022
FedEx Connect
JS
I found the website easy to use and understand. I received my items in great condition. Great service!
Dr K K Dey
26 August 2022
FedEx International Economy
DKK
The customer service is generally helpful but packaging is variable. Ben Heaton recently packed my stuff with love and care and yesterday I had a package with fragile items all broken. Thr packaging is done so badly in a cheap discarded box with hardly any styrofoam or packing papers. The boxes are often opened by regulators in the UK and India but they do
not remove any packing materials or repack into a cheaper box!
not remove any packing materials or repack into a cheaper box!
Maryam
26 August 2022
DHL Economy Select
M
Great service as usual. Except that my package was delayed due to a “repacking” that was not required and was reportedly due to a trainee being extra cautious.
Otherwise, great communication and issue was resolved swiftly.
Otherwise, great communication and issue was resolved swiftly.
David LIN
26 August 2022
FedEx International Economy
DL
Excellent Customer Service, get back on email always fast and well.