Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Greg M
24 September 2022
DHL Express Worldwide
GM
So fast and easy! Will definitely use again. Received my package in 3 days from UK to US.
Claus
23 September 2022
FedEx Connect
C
The case of the big radio box I shipped got broken. Parcel was definitely mishandled by the transport company but also the protection was poor.
Hi Claus.
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied and that you have received your items in poor condition to your address.
All damage or loss claims must be notified to us via email as soon as the shipment has been received so we can request the relevant images and documents from you that are relating to the goods in the shipment, so we can then proceed to determine liability for the damage and ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed. All damage claims must be notified by us to FedEx in writing within 21 calendar days from the date FedEx accepted the shipment, failing which no action for damages may be brought against FedEx. I have checked the date that your shipment was dispatched from our UK warehouse up until the date of delivery and unfortunately we are no longer within the 21 days timeframe to submit a damage claim with the courier for your shipment. I can see that you did not request a repack service for your goods prior to shipping, therefore, all of your goods would have been shipped out as they were received from the original senders. I am happy to ask for one of my customer experience agents to reach out to you via email to request additional images of the damaged items so we can assess and conclude this matter further at our side for you.
Please keep an eye out for our email.
I hope this helps you further.
Kind Regards
Hayley
Ben
23 September 2022
FedEx Connect
B
First time ever using a forward service and just so happened to be trying to ship health supplements to the US from the UK. Had no idea I had to do FDA paperwork and etc. Your team walked me through everything, were very quick to respond. Made the daunting task of trying to figure out everything as easy as it could be. Great job guys, you rock.
Unverified Customer
23 September 2022
Unknown Shipment Details
I have been using forward2me for years now, never had a single issue, always satisfied. Absolutely great this time as well, very pleased, again, as always. Many thanks to everyone at fw2me!
Courtney F
23 September 2022
DHL Express Worldwide
CF
Great and first class service! Definitely will continue to use y'all
Alpay Turfan
23 September 2022
FedEx International Economy
AT
Great forwarding service. We use their services to get our customer returns from Germany.
Mookiss
23 September 2022
UPS Economy
M
Everything was smooth! I received my package on time without any problem. Will definitely use this company again.
Unverified Customer
22 September 2022
Unknown Shipment Details
I was somewhat concerned about the en route process of the goods to Guernsey, so I asked customer service to confirm that the goods were correct. Ms Psalms from customer service quickly and properly coordinated and fed back the results of the check, which was really helpful. I am very grateful to her.
Unverified Customer
22 September 2022
Unknown Shipment Details
Awful. Purely awful. I followed their instructions. Set up an account. Got my shipping address. Went shopping. One package arrived and was accepted. Subsequent packages packages were shipped to their address, they were not available to accept them in the middle of the day on a weekday, so they were returned. The customer service team, when they finally responded, told me they were not set up to accept packages on a weekend. When I pointed out the packages were returned during the middle of the day on a weekday, they changed their story to say that the postal system was responsible because their address had been changed. Not sure how the first package ever made it through with the address being changed. Well, here is how this is currently going. Forward2me is nowhere to be found. My packages went back. Angry shippers who got charged return fees by the shipping companies. I have had to expend lots of extra Euros to have items shipped differently. Some items cannot be located. Some were lost. Literally, the worst experience ever. But their customer service team was generous enough to apologize for any inconvenience, notify me that I had the one package I could pay to forward, and to tell me that they were working with German postal authorities to fix their address. Maybe that should have been the first step before telling people to send stuff to them. On the plus side, ShipGerman, their competitor, has been wonderful. Packages arrive properly, I pay to ship them, they arrive properly.
Hi DK,
Many thanks for your feedback.
We are sorry you feel dissatisfied with our service due to the recent changes for our Germany warehouse address.
Unfortunately, unbeknown to us, there has recently been a city merger in Germany which means Berkholz-Meyenburg is no longer its own city and now falls under the city of Schwedt. We believe this is what has been causing an increase in the numbers of failed deliveries for our customers with the couriers.
In order to get the delivery issues under control, some changes needed to be made to the existing delivery address for our Germany warehouse location. We understand that the changes will cause some delays and further frustrations for many of our customers who regularly use our Germany warehouse and we sincerely apologize for this.
I have located your support ticket now and will be in touch with you directly to discuss your queries and concerns in more detail. Please keep an eye out for my email.
We hope the issues you have highlighted will not deter you from using our services again in the future and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry you feel dissatisfied with our service due to the recent changes for our Germany warehouse address.
Unfortunately, unbeknown to us, there has recently been a city merger in Germany which means Berkholz-Meyenburg is no longer its own city and now falls under the city of Schwedt. We believe this is what has been causing an increase in the numbers of failed deliveries for our customers with the couriers.
In order to get the delivery issues under control, some changes needed to be made to the existing delivery address for our Germany warehouse location. We understand that the changes will cause some delays and further frustrations for many of our customers who regularly use our Germany warehouse and we sincerely apologize for this.
I have located your support ticket now and will be in touch with you directly to discuss your queries and concerns in more detail. Please keep an eye out for my email.
We hope the issues you have highlighted will not deter you from using our services again in the future and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
María Vigano perez
21 September 2022
DHL Domestic Express
MVP
Execelente, tuve que devolver el producto porque excedía la tasa máxima que en un principio me mandaron, pero estuvieron atentos para ayudarme hacer la devolución, Gracias por estar pendientes siempre y resolver mis dudas
Doha Noel Jean philippe SEGOUL
21 September 2022
DHL Express Worldwide
DNJ
Great service
Darko Gazdek
21 September 2022
DHL Express Worldwide
DG
Service is great, but sometimes delivery cost is unreasonably high..
Anyway, I give 5 stars becouse service and hard work of all people involved deserves this. Keep up good motivatiom all you beautiful people. ?
Anyway, I give 5 stars becouse service and hard work of all people involved deserves this. Keep up good motivatiom all you beautiful people. ?
Allan McGill
21 September 2022
DHL Express Worldwide
AM
Usual efficient and fast service.
SYAIFUL ABDULLAH
21 September 2022
FedEx International Economy
SA
shipping was great with forward2.me
recommended
Items from EU ship to Asia
recommended
Items from EU ship to Asia
Gaurav L
21 September 2022
DHL Express Worldwide
GL
Always a pleasure dealing with an associate in customer service!
Vernon Smith
20 September 2022
DHL Express Worldwide
VS
Great service. worked as promised
Carlos Chavez
20 September 2022
DHL Express Worldwide
CC
I use a service for buying from the UK, but your service is much more helpful as it opens the door to continental europe and EU. Sending to the address was easy. The shipping was high but for what I was after it was all worth it. I will likely make future transactions, and no doubt with forward2me.
customer
20 September 2022
DHL Express Worldwide
C
Customer service is always the best! Agents are friendly and quick to respond.
Alex Claros Camacho
20 September 2022
DHL Express Worldwide
ACC
Great company!! Thanks
Mohammed Fadlall
19 September 2022
FedEx International Economy
MF
VERY Reliable and fast shipping!
Unverified Customer
19 September 2022
Unknown Shipment Details
Their process is well thought out and has been integrated well into their website. My U.K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to use Forward2Me again or recommend their service to others.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to use Forward2Me again or recommend their service to others.
EBTISAM ALMALKI
19 September 2022
DHL Express Worldwide
EA
? good
Good
Good
Good
Good
Bylgja Lindal
19 September 2022
DHL Express Worldwide
BL
Have shipped multiple times with them and will continue to do so. Reasonably priced and always speedy service.
Darryl S
19 September 2022
UPS Express Saver
DS
None of the UK eBay sellers would ship to USA. So after some research, I decided to try Forward2Me. Not sure on the shipping and handling cost but wanted the parts anyway. So I added the provided UK address to eBay and purchased the items. Once the items arrived at Fordward2Me, it only took a few days for them to get the items shipped via UPS to the USA. Their pricing was fair and less than I thought it might be. However, I wasn't expecting to pay customs which I know if the government and not Forward2Me.
The customer communications via email was excellent too.
I would recommend Forward2Me to anyone needing that kind of service. Just know the shipping and the custom charges might be high.
The customer communications via email was excellent too.
I would recommend Forward2Me to anyone needing that kind of service. Just know the shipping and the custom charges might be high.
Fernando S
19 September 2022
DHL Express Worldwide
FS
I would recommend this to anyone looking for great customer service.
Unverified Customer
19 September 2022
Unknown Shipment Details
Exceptional service and support from Kat in dealing with DHL Germany and the loss of my parcel. She has been incredible from start to finish , and I will most definitely be using Forward2Me again and again.
Michael L
19 September 2022
UPS Standard Single
ML
Their process is well thought out and has been integrated well into their website. My U. K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.
Eric B
19 September 2022
DHL Express Worldwide
EB
Fast option to buy UK products in Canada. Note you'll have to pay the 20% VAT if you use their personal shopper service. Would be great if they could setup the personal shopper service with a Guernsey billing address.
Khaled A
19 September 2022
DHL Express Worldwide
KA
Very friendly staff and up to the job
Wish you all the best
Wish you all the best
Unverified Customer
19 September 2022
Unknown Shipment Details
Kat has helped me deal with a shipment that was lost by DHL in Germany. She has been incredible every step of the way, from chasing DHL for answers, to getting a refund issued for the lost items.
Five stars is not enough!
Five stars is not enough!
Hi Tania.
Thank you so much for your feedback, its really good to hear that you are happy with the support Kat has provided you along the way and we look forward to helping you again soon.
Kind regards,
Hayley
Thank you so much for your feedback, its really good to hear that you are happy with the support Kat has provided you along the way and we look forward to helping you again soon.
Kind regards,
Hayley
Alif W
19 September 2022
FedEx International Priority
AW
Excellent Services
But, sometimes shipment handling very slow, espeacially at Germany warehouse
But, sometimes shipment handling very slow, espeacially at Germany warehouse
John V
19 September 2022
UPS Standard Single
JV
Fast shipping, reasonable price. Fast response from customer service.
Josef Metzger
18 September 2022
DPD Classic
JM
Excellent service in delivery and product
Unverified Customer
18 September 2022
Unknown Shipment Details
I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!
Steven Tsilimo
17 September 2022
FedEx International Priority
ST
Great service! I would just suggest on larger packages if able to provide some additional padding so items don’t move. This was a non-issue for my order but something I wanted to at least mention.
Lars-Erik Jägard
17 September 2022
UPS Standard Single
LJ
Excellent service thanks!!!!
Bjoern Helland
17 September 2022
DHL Economy Select
BH
streamlined and uncomplicated service.
Unverified Customer
17 September 2022
Unknown Shipment Details
Quick and very helpful customer service even on a weekend.
Nebojsa
17 September 2022
DHL Express Worldwide
N
Very good and reliable service.
MChen
16 September 2022
FedEx Connect
M
Straightforward package forwarding. Decent price and great service
Unverified Customer
16 September 2022
Unknown Shipment Details
I have used Borderlinx (affiliated with DHL) for several years, and it was a very good experience. I've used Shop'n'Ship (affiliated with Aramex) for a year and it was a nightmare of errors, lost packages, and malfunctioning software. Forward2me has been as good as Borderlinx, and things have worked very well. They've just opened an EU warehouse, which I'm very glad to see, after Brexit. I wish they'd operate a US warehouse, which would make my shopping needs complete. Their software works flawlessly, they respond well to messages to customer support, and their overall documentation and specs are very clear and usable. Forward2me is a class act.
Hi Shuvam.
Thank you for this amazing review!
We really appreciate your feedback and very pleased to hear that you are satisfied with the service we offer.
We are looking to introduce warehouse locations worldwide over the coming years. Watch this space!
We look forward to working with you again very soon.
Take care.
Kind Regards
Hayley
Thank you for this amazing review!
We really appreciate your feedback and very pleased to hear that you are satisfied with the service we offer.
We are looking to introduce warehouse locations worldwide over the coming years. Watch this space!
We look forward to working with you again very soon.
Take care.
Kind Regards
Hayley
Aleksei
15 September 2022
UPS Standard Single
A
A great service to forward packages from UK to Europe. Easy to combine and ship several parcels. I like a possibility to choose a carrier based on the delivery price. It is also worth noting the work of the support service: it is excellent! I'll definitely use Forward2Me again.
Luke A
15 September 2022
UPS Economy
LA
Saw a few mixed reviews but their service from the UK to US was seem less and very affordable. I was just shipping one item but I received notification of it’s arrival at their warehouse right away and had it in hand a few weeks later.
Ralph Yune
14 September 2022
FedEx International Economy
RY
Excellent handling and support given after tracing issues
Inbox Clear
14 September 2022
DHL Express Worldwide
IC
Good overall experience!
The whole process is very smooth. But the repack queue is always long, and hope the shipping fare can be lower.
The whole process is very smooth. But the repack queue is always long, and hope the shipping fare can be lower.
TETSUYA SAITO
14 September 2022
FedEx International Economy
TS
Hi Forward2me staffs
First of all, I want to thank the staffs very much for their courteous and prompt service. This was my first time using an international forwarding service, and I was worried about a lot of things, but customer support responded quickly and provided me with accurate information, so my worries were put to rest. There was nothing difficult about the system, and the user-friendly interface made it possible for anyone to use the service as long as they can read English. The package I received had a few scratches on some of the outer boxes, but they were not a problem. In terms of price, it would be nice if it were a little cheaper, but considering the current state of logistics, I think it is an acceptable price. I will recommend Forward2me to my friends who want to buy sneakers and apparel from overseas using forwarding service.
I will use it again next time I shop overseas!
By the way, do you have Forward2me business in Japan? I am very interested in the service and would like to see the Job Description if there is an open position.
First of all, I want to thank the staffs very much for their courteous and prompt service. This was my first time using an international forwarding service, and I was worried about a lot of things, but customer support responded quickly and provided me with accurate information, so my worries were put to rest. There was nothing difficult about the system, and the user-friendly interface made it possible for anyone to use the service as long as they can read English. The package I received had a few scratches on some of the outer boxes, but they were not a problem. In terms of price, it would be nice if it were a little cheaper, but considering the current state of logistics, I think it is an acceptable price. I will recommend Forward2me to my friends who want to buy sneakers and apparel from overseas using forwarding service.
I will use it again next time I shop overseas!
By the way, do you have Forward2me business in Japan? I am very interested in the service and would like to see the Job Description if there is an open position.
Charlie
14 September 2022
DHL Express Worldwide
C
Their Easy, trustworthy service and customer service are excellent!
Thank you.
Thank you.
Bruno
14 September 2022
DHL Express Worldwide
B
Way too expensive shipping rates, with no options to make it slower/cheaper. Won’t use again
Hi Bruno.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service. We have experienced difficulties with being able to offer untracked budget postal services for our customers in New Zealand and Australia from our warehouses due to the additional GST requirements.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers, including Australia and New Zealand, and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service. We have experienced difficulties with being able to offer untracked budget postal services for our customers in New Zealand and Australia from our warehouses due to the additional GST requirements.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers, including Australia and New Zealand, and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Unverified Customer
14 September 2022
Unknown Shipment Details
Always helpful with task and support. They go above and beyond great customer service
Hideyuki Sato
13 September 2022
FedEx International Economy
HS
They lost my shipments twice.
They lost my time and money.
I don’t want to use them again especially more than BGP100 shipment.
They lost my time and money.
I don’t want to use them again especially more than BGP100 shipment.