Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Josef Metzger
18 September 2022
DPD Classic
JM
Excellent service in delivery and product
Unverified Customer
18 September 2022
Unknown Shipment Details
I'm really happy with the service that forward2me provided! I received email notifications every time when something changed with my packages. I needed some assistance about declared values for customs and their customer service team replied to my question very fast and they were really helpful. I'll use them again!
Steven Tsilimo
17 September 2022
FedEx International Priority
ST
Great service! I would just suggest on larger packages if able to provide some additional padding so items don’t move. This was a non-issue for my order but something I wanted to at least mention.
Lars-Erik Jägard
17 September 2022
UPS Standard Single
LJ
Excellent service thanks!!!!
Bjoern Helland
17 September 2022
DHL Economy Select
BH
streamlined and uncomplicated service.
Unverified Customer
17 September 2022
Unknown Shipment Details
Quick and very helpful customer service even on a weekend.
Nebojsa
17 September 2022
DHL Express Worldwide
N
Very good and reliable service.
MChen
16 September 2022
FedEx Connect
M
Straightforward package forwarding. Decent price and great service
Unverified Customer
16 September 2022
Unknown Shipment Details
I have used Borderlinx (affiliated with DHL) for several years, and it was a very good experience. I've used Shop'n'Ship (affiliated with Aramex) for a year and it was a nightmare of errors, lost packages, and malfunctioning software. Forward2me has been as good as Borderlinx, and things have worked very well. They've just opened an EU warehouse, which I'm very glad to see, after Brexit. I wish they'd operate a US warehouse, which would make my shopping needs complete. Their software works flawlessly, they respond well to messages to customer support, and their overall documentation and specs are very clear and usable. Forward2me is a class act.
Hi Shuvam.
Thank you for this amazing review!
We really appreciate your feedback and very pleased to hear that you are satisfied with the service we offer.
We are looking to introduce warehouse locations worldwide over the coming years. Watch this space!
We look forward to working with you again very soon.
Take care.
Kind Regards
Hayley
Thank you for this amazing review!
We really appreciate your feedback and very pleased to hear that you are satisfied with the service we offer.
We are looking to introduce warehouse locations worldwide over the coming years. Watch this space!
We look forward to working with you again very soon.
Take care.
Kind Regards
Hayley
Aleksei
15 September 2022
UPS Standard Single
A
A great service to forward packages from UK to Europe. Easy to combine and ship several parcels. I like a possibility to choose a carrier based on the delivery price. It is also worth noting the work of the support service: it is excellent! I'll definitely use Forward2Me again.
Luke A
15 September 2022
UPS Economy
LA
Saw a few mixed reviews but their service from the UK to US was seem less and very affordable. I was just shipping one item but I received notification of it’s arrival at their warehouse right away and had it in hand a few weeks later.
Ralph Yune
14 September 2022
FedEx International Economy
RY
Excellent handling and support given after tracing issues
Inbox Clear
14 September 2022
DHL Express Worldwide
IC
Good overall experience!
The whole process is very smooth. But the repack queue is always long, and hope the shipping fare can be lower.
The whole process is very smooth. But the repack queue is always long, and hope the shipping fare can be lower.
TETSUYA SAITO
14 September 2022
FedEx International Economy
TS
Hi Forward2me staffs
First of all, I want to thank the staffs very much for their courteous and prompt service. This was my first time using an international forwarding service, and I was worried about a lot of things, but customer support responded quickly and provided me with accurate information, so my worries were put to rest. There was nothing difficult about the system, and the user-friendly interface made it possible for anyone to use the service as long as they can read English. The package I received had a few scratches on some of the outer boxes, but they were not a problem. In terms of price, it would be nice if it were a little cheaper, but considering the current state of logistics, I think it is an acceptable price. I will recommend Forward2me to my friends who want to buy sneakers and apparel from overseas using forwarding service.
I will use it again next time I shop overseas!
By the way, do you have Forward2me business in Japan? I am very interested in the service and would like to see the Job Description if there is an open position.
First of all, I want to thank the staffs very much for their courteous and prompt service. This was my first time using an international forwarding service, and I was worried about a lot of things, but customer support responded quickly and provided me with accurate information, so my worries were put to rest. There was nothing difficult about the system, and the user-friendly interface made it possible for anyone to use the service as long as they can read English. The package I received had a few scratches on some of the outer boxes, but they were not a problem. In terms of price, it would be nice if it were a little cheaper, but considering the current state of logistics, I think it is an acceptable price. I will recommend Forward2me to my friends who want to buy sneakers and apparel from overseas using forwarding service.
I will use it again next time I shop overseas!
By the way, do you have Forward2me business in Japan? I am very interested in the service and would like to see the Job Description if there is an open position.
Charlie
14 September 2022
DHL Express Worldwide
C
Their Easy, trustworthy service and customer service are excellent!
Thank you.
Thank you.
Bruno
14 September 2022
DHL Express Worldwide
B
Way too expensive shipping rates, with no options to make it slower/cheaper. Won’t use again
Hi Bruno.
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service. We have experienced difficulties with being able to offer untracked budget postal services for our customers in New Zealand and Australia from our warehouses due to the additional GST requirements.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers, including Australia and New Zealand, and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
We are sorry that you have only provided a 1* rating.
I can see that you have shipped from our Tax Free warehouse in Guernsey which does only currently offer the DHL Express service. We have experienced difficulties with being able to offer untracked budget postal services for our customers in New Zealand and Australia from our warehouses due to the additional GST requirements.
We do apologise for any inconveninece this may be causing our customers.
We are in the process of introducing an additional tracked courier service from our Tax Free warehouse to offer more flexibility to our customers who choose to use this warehouse for international shipping. Unfortunately we cannot yet confirm when the new courier services will be ready to go live from Guernsey but we will ensure all customers are notified as soon as we receive the green light.
Please be assured we are continuously working on sourcing more budget courier options for our customers, including Australia and New Zealand, and hope to have these additional services rolled out from all of our warehouse locations as soon as possible.
We appreciate your continuous patience and support of our service whilst we work on these improvements.
We hope that the issues you have highlighted in your review will not deter you from shipping with us again in the future and that you will reconsider your current rating of our services.
Kind Regards
Hayley
Unverified Customer
14 September 2022
Unknown Shipment Details
Always helpful with task and support. They go above and beyond great customer service
Hideyuki Sato
13 September 2022
FedEx International Economy
HS
They lost my shipments twice.
They lost my time and money.
I don’t want to use them again especially more than BGP100 shipment.
They lost my time and money.
I don’t want to use them again especially more than BGP100 shipment.
Cheryl J O'Neal
13 September 2022
DHL Express Worldwide
CJO
I had a great experience with Forward2Me. My emails and difficult questions were answered very quickly and customer service was excellent. I will definitely be using Forward2Me again. Thank you for the wonderful experience.
Unverified Customer
13 September 2022
Unknown Shipment Details
Terrible website UX and workflows, which all result in a confusing and totally non-intuitive process for customers. And the so called help-desk/support team were distinctly non-helpful, often not responding to email queries for days on end, thus requiring resubmission of the request through the support portal ... and to top it off, multiple staff showed a distinct lack of comprehension of even basic written English. This is a business based in the UK, surely there are plenty available who comprehend the contemporary written language of Britannia to staff the support/help-desk.
The 'personal shopper' service is useful if suppliers/vendors won't ship items directly to your country, but Forward2Me's shipping rates even after consolidating your package/s into the smallest volumetric size are outrageously overpriced and non-competitive compared to other UK forwarders - one is led to surmise rate padding to increase margins is the cause.
I definitely won't use this service again, and advise others to look elsewhere for their purchasing and freight forwarding needs if one does not wish to be put through an asinine user experience, and at the end of it all get ripped off on the overseas shipping charge.
The 'personal shopper' service is useful if suppliers/vendors won't ship items directly to your country, but Forward2Me's shipping rates even after consolidating your package/s into the smallest volumetric size are outrageously overpriced and non-competitive compared to other UK forwarders - one is led to surmise rate padding to increase margins is the cause.
I definitely won't use this service again, and advise others to look elsewhere for their purchasing and freight forwarding needs if one does not wish to be put through an asinine user experience, and at the end of it all get ripped off on the overseas shipping charge.
Owen
13 September 2022
DHL Express Worldwide
O
Overall an outstanding ship forwarder. Opens doors to many markets for me. When repacking packages, it would be even better for your UK office to keep all the product documentations for customer, just like your Japan office does.
Hi Owen.
Many thanks for your feedback.
I am sorry to hear this.
All documentation that is included within packages should be retained and carried over during repacks unless otherwise requested by our customers'.
Sometimes senders do not provide purchase documentation or receipts in the original packages with the orders and provide the purchase documents to the buyer via email instead.
However it is also possible that the repack team had failed to retain all of the original documentation during the repack service for your packages on this occasion.
If this was the case then we sincerely apologize for this error and for any inconveninece this has caused you.
Our Tax Free warehouse have been made aware of this potential error and they will ensure all purchase documents are being retained and carried over during repacks every time going forward.
I hope this information is useful and we would really appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry to hear this.
All documentation that is included within packages should be retained and carried over during repacks unless otherwise requested by our customers'.
Sometimes senders do not provide purchase documentation or receipts in the original packages with the orders and provide the purchase documents to the buyer via email instead.
However it is also possible that the repack team had failed to retain all of the original documentation during the repack service for your packages on this occasion.
If this was the case then we sincerely apologize for this error and for any inconveninece this has caused you.
Our Tax Free warehouse have been made aware of this potential error and they will ensure all purchase documents are being retained and carried over during repacks every time going forward.
I hope this information is useful and we would really appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Markus Popp
13 September 2022
TNT Economy Express
MP
Awesome service!
Makalia
12 September 2022
DHL Express Worldwide
M
Ordered and delivered to fwd2me— the process was so quick and seamless once I completed the customs form! So happy with the service.
Mohammad AL SHAMMARI
12 September 2022
DHL Express Worldwide
MAS
I payed for shipmpent what i didt get and dhl said its never leave uk
Hi Mohammad.
Many thanks for your review.
We are sorry to hear about this issue. I can see that our customer experience team are already aware of this problem and they are currently working with DHL to try and resolve this.
They will update you via e-mail as soon as possible.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind regards.
Hayley
Many thanks for your review.
We are sorry to hear about this issue. I can see that our customer experience team are already aware of this problem and they are currently working with DHL to try and resolve this.
They will update you via e-mail as soon as possible.
I hope this helps you further and we would appreciate it if you would reconsider your current rating of our service.
Kind regards.
Hayley
Verified Customer
12 September 2022
DHL Express Worldwide
VC
forward2me did exactly what they promised to do. They received my package and forwarded it on to me in the U.S. in a timely manner.
Kristjan Bjornsson
11 September 2022
DHL Express Worldwide
KB
Good and quick service. Would like to have more shippent options.
Dan Z
11 September 2022
FedEx Connect
DZ
I’ve been looking for a way to purchase some items from the UK, that are unavailable for sale in the US, for some time. A quick Google search turned up the Forward2Me service. After looking into their process, and reading reviews, I decided to give their services a shot. From giving me my own UK ship to address so I could place the order, to receiving and repacking, to the super reasonable FedEx rates to me in the US, Forward2Me delivered, and delivered very well!
This was my first time using their services, and I certainly feel this is s wonderful start to a long relationship ahead.
This was my first time using their services, and I certainly feel this is s wonderful start to a long relationship ahead.
Jim
11 September 2022
FedEx International Priority
J
Great response , very helpfull, quick delivery
matt brody
10 September 2022
DHL Express Worldwide
MB
Aimee was awesome, helping me out quick, efficiently and so very nice. You cannot find anything close to this kind of service in the US.
Georgi Matev
10 September 2022
DHL Express Worldwide
GM
Requesting consolidation won’t actually consolidate your packages - most if the time they claim there is no point in consolidating and auto cancel the request, even though 10 boxes can be made into two.
They don’t package your goods properly, most of my stuff was damaged in transit because of the poor packaging.
They don’t package your goods properly, most of my stuff was damaged in transit because of the poor packaging.
Mariam A
10 September 2022
DHL Express Worldwide
MA
Good but expensive and the que for unpacking is very long
Nav NK
10 September 2022
DHL Express Worldwide
NN
Ridiculously expensive and long processing time.
Gwenaelle
10 September 2022
DHL Express Worldwide
G
Easy to use and great support team
Lang Nguyen
10 September 2022
DHL Express Worldwide
LN
Amazing! I was hesitant bc I never used a service like this before but I’m honestly so glad I did!
Unverified Customer
10 September 2022
Unknown Shipment Details
I’m really happy I found forward2me. My seller wouldn’t ship to the U.K. and getting the parcel sent to Germany and shipped on to me by forward2me couldn’t have been easier. I was kept informed at every step of the way and customer service were great at responding to a new user’s many questions.
The shipping rates were consistent with what I would have paid to fedex to send the parcel from Netherlands direct to U.K. which I think is great value! It was exactly in line with the estimate too.
My items arrived swiftly (despite various fedex delays, 5 days instead of the quoted 2). My only comment is that on the commercial paperwork my items were incorrectly itemised as ladies’ clothes (they were for children). This could have made the goods VAT chargeable instead of zero rated but luckily as it was below the threshold none was charged.
The shipping rates were consistent with what I would have paid to fedex to send the parcel from Netherlands direct to U.K. which I think is great value! It was exactly in line with the estimate too.
My items arrived swiftly (despite various fedex delays, 5 days instead of the quoted 2). My only comment is that on the commercial paperwork my items were incorrectly itemised as ladies’ clothes (they were for children). This could have made the goods VAT chargeable instead of zero rated but luckily as it was below the threshold none was charged.
Lyra Jupiter
09 September 2022
TNT Economy Express
LJ
My experience is always great with forward2me.
Kervin Emmanuel
09 September 2022
FedEx International Economy
KE
Great service. Never had an issue with any of the services proposed. Don' t get me wrong... Its expensive to ship to my country. I do recommend them to find a solution for smaller packages as most of the time prices seem too much for a package if a few grams. Other than that i am satisfied with services and interactions with the staff also. Cheers guys.
Hi Kervin.
Many thanks for your feedback.
We are pleased to hear that overall you are satisfied with the service that we offer for our customers.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any
further questions or concerns.
Kind Regards
Hayley
Many thanks for your feedback.
We are pleased to hear that overall you are satisfied with the service that we offer for our customers.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any
further questions or concerns.
Kind Regards
Hayley
Corinne Redding
09 September 2022
UPS Express Saver
CR
I would recommend forward2me. I have a fantastic book about the abacus that I wouldn’t be able to obtain because the seller wouldn’t ship outside of Japan. I have not seen this book anywhere else. I now am motivated to learn the Japanese language. I’ll start with OCR/machine translation but I really am interested to learn at least reading and writing. This would not be except for forward2me. One more comment. The book arrived FAST. I am pleased.
Jarrod Creswick
08 September 2022
DHL Express Worldwide
JC
Product arrived in good condition, easy to use, website runs smoothly
Verified Customer
08 September 2022
UPS Express Saver
VC
The service was great. Easy to understand the process, and as soon as I put in my order, the communication was excellent. They kept me informed of the status and was able to get my rather large item out within a few days of receiving it. It all arrived safe and sound.
Robby Morgenstein
08 September 2022
DHL Express Worldwide
RM
It was very clear what the OP rocess would be and it took very little time to get from the Yi Mk to Califonia.
,
,
Verified Customer
08 September 2022
DHL Express Worldwide
VC
I was super worried at first since what I had ordered was a pre-order that was a long way out, and making sure I'd be on top of everything, being unsure how it would 100% get to the right place and attributed to me. I had some contact with customer service and they explained fully how it would be under my account, and when my package showed up it was super easy to get everything on it's way to me! Very happy with the ease of it all and the low fees for a proxy service!
KEVIN FOK
08 September 2022
FedEx International Priority
KF
Excellent frontline response and efficient logistics staff, great Forward2Me experience, thank you !
Jeffrey Rescignano
08 September 2022
DHL Express Worldwide
JR
Fast and painless. Allows me to purchase from stores that don't ship to my country, or combine multiple shipments from other counties in order to save on shipping. Great service!
Verified Customer
08 September 2022
FedEx Connect
VC
2 out of the 4 shipments have had lost packages, they cannot tell me which box has which tracking number once they give it to fedex.
Hi there,
Many thanks for your feedback.
We are sorry to hear about the issues your experiencing with your missing package through FedEx.I can see that one of our Customer Experience agents is already looking into this case for you and they have an active investigation request ongoing with FedEx directly. We have provided all the information available to FedEx in relation to the missing package.
At the moment, we still have not received an update on the missing parcel from FedEx. However, please be assured that our agent is continuously monitoring this for you and they will provide you further feedback as soon as they have received a response from the courier.
We appreciate your continuous patience and cooperation during this time.
Our sincere apologies for any inconvenience this has caused.
We hope the information we have provided is useful and please do not hesitate to get back in touch with our Customer Experience department if you have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to hear about the issues your experiencing with your missing package through FedEx.I can see that one of our Customer Experience agents is already looking into this case for you and they have an active investigation request ongoing with FedEx directly. We have provided all the information available to FedEx in relation to the missing package.
At the moment, we still have not received an update on the missing parcel from FedEx. However, please be assured that our agent is continuously monitoring this for you and they will provide you further feedback as soon as they have received a response from the courier.
We appreciate your continuous patience and cooperation during this time.
Our sincere apologies for any inconvenience this has caused.
We hope the information we have provided is useful and please do not hesitate to get back in touch with our Customer Experience department if you have any further questions or concerns in the meantime.
Kind Regards
Hayley
Verified Customer
08 September 2022
DHL Express Worldwide
VC
First time using. Very prompt and user friendly
Unverified Customer
08 September 2022
Unknown Shipment Details
I am in the process of buying an Armoire in the UK and have it transported to my apartment in Lisbon, Portugal. Aimee and forward2me were extremely helpful in estimating the shipping cost prior to my purchase. I have used this service before and will continue.
Hi Bruce
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Many thanks for this amazing review.
It is so lovely to read your feedback and learn that you have had a great experience through our services.
I am so pleased that Aimee was on hand to assist you with all of your questions and concerns from start to finish.
On behalf of everyone at Forward 2 Me, we really appreciate your positive comments and continuous support of our business.
We shall look forward to offering you our shipping services again very soon.
Take care and stay safe.
Kind Regards
Hayley
Verified Customer
08 September 2022
FedEx International Economy
VC
Good experience
Raheem B.
08 September 2022
FedEx Connect
RB
The process was fast, simple and easy! Plus their customer service is on point. I got my item delivered from England/UK to the USA within a few days. Will definitely be using this service again! ?
Peter Wysocki
08 September 2022
FedEx International Priority
PW
Was forced to have the package re-packed, this added delay and minimal reduction in size. Was promised a choice of shipping companies, but was forced to use FedEx Express at a a very high cost.
Hi there.
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request.
We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00.
We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry that you feel dissatisfied with the shipping rate that was offered to you from our UK warehouse.
We understand that everyone is facing financially challenging times worldwide and the fluctuating fuel surcharge rates with each courier service are causing increases in the overall shipping prices we are currently offering. Some courier companies review their fuel surcharges once a month and others review and amend the fuel surcharges on a weekly basis and the courier services' are also having to apply additional emergency surcharge fees in relation to COVID restrictions from country to country.
We apologize for any inconvenience or difficulties this may be causing all of our customer's.
I can see that your package was marked as requiring a a combine and repack service prior to shipping. The concept of the combine and repack service would usually refer to removing or reducing as much unnecessary excess space or voids in order to consolidate as many times together as one piece to reduce as much volumetric weight as possible but this would be dependant on the type of items being repacked. Because your package was containing fragile car parts your package would have been assessed and carried for safety purposes rather than to reduce excess volume and this does not always guarantee potential savings on the original shipping costs. Furthermore because you had chosen the FedEx courier service for the combine and repack service from your account this would have been the only available courier service for you to select from your account at shipping stage although we do have the ability to open up the courier options after a repack has been completed by request.
We had managed to reduce the overall chargeable weight of your package by 1.02 kg which lowered the original shipping price with FedEx for your package by almost GBP 6.00.
We must make you aware that we will always assess packages for repack for safety as well as volume for onwards shipping and we cannot not make any guarantees that a combine and repack service will always assist with reducing the overall chargeable weight for the shipping price.
If you should have any further questions or concerns please do not hesitate to get back in touch with our Customer Experience team who will be more than happy to assist you further.
I hope the information provided to you is useful, we hope this issue will not deter you from shipping with us again in the future and you will reconsider your current rating of our services.
Kind Regards
Hayley