Customer Reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.543273458108%
4
2.3866348448687%
3
0.97349579198593%
2
0.6531842733325%
1
1.8465016957669%
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reviews of forward2me
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Unknown Country
Unknown Shipment Details
They charge very high fees but afterward they don't care about the shipments. I will switch to betweenbox. My parcel was supposed to arrive in 2 days, but arrived in 7 days. I paid very high fee for a standard shipment.

Edit: I have already contacted the customer service, customer service is aware of the issue but they don't solve it.
forward2me
Hi there.

I'm sorry to see that you have provided a 1* rating for us.

Unfortunately we have been unable to locate your account details on our system from the information you have provided in this review.

We would appreciate if you could remove this review and contact our Customer Service team at info@forward2me.com to discuss any issues or concerns you have encountered using our service and we can help you further.

We look forward to hearing from you soon.

Many thanks,

Hayley
United States of America
DHL Express Worldwide
JR
They are a great forwarding service, they make it easier to cop Europe exclusive releases.
Brazil
FedEx International Economy
C
forward2me sent me packages that other companies refused to send because these packages required special handling
United States of America
FedEx Connect
MA
Efficient and delivers as promised. Efficient way of buying on ebay when they sellers dont deliver to other countries
Norway
DHL Economy Select
AW
Fast and reliable service as always, Psalms sorted everything out fast and efficient.
forward2me
Hi Alexander.

Thank you so much for your feedback.

We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Psalms personally.

We look forward to offering you our shipping services again very soon.

Kind regards,

Hayley
Portugal
DHL Express Worldwide
FS
Very good and quick service.
I will repeat the service and I need
Algeria
UPS Express Saver
BM
Bad exeperience
forward2me
Hi Mhamed,

I'm sorry to see that you have provided us with a 1* review.

I have located your customer account details and I would like to reach out to you directly to discuss your reasons for your rating with you in more detail.

Please keep an eye out for my email.

I hope this helps you and we hope you will reconsider your current rating of our services.

Many thanks,

Hayley
Malta
DHL Express Worldwide
RD
Had a small hiccup due to the address for DE warehouse being in the incorrect format on the website, thus 1 of the parcels has returned back to sender. When contacted CS I was given the correct address format and the 2nd parcel (main one) arrived successfully. From their on, all went smoothly and the package was delivered to me within 48hrs.
forward2me
Hi Renald.

Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 4* rating.

We apologize for the delivery issues with DHL Paket and we understand this has negatively impacted some of our customers.
We are confident that the previous delivery issues with DHL Paket are being looked into and resolved for us by the courier directly and we urge customers to ensure they are using the amended Germany delivery address format from their account.

I hope this helps you further and that you will reconsider your current rating of our service.

Please do let me know if you have anymore questions or concerns in the meantime,

Kind Regards

Hayley
Lithuania
DHL Economy Select
SK
Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.
Finland
DHL Economy Select
PS
Product delivered in good condition with DHL. Customer service was very helpful.
United States of America
DHL Express Worldwide
NE
I'm not always a fan of the repack that I'm forced to utilize but aside from that they are awesome-and with very good communication
Malaysia
FedEx International Economy
LP
OF COURSE, I DO NOT DENY THAT FORWARD2ME HAS BEEN VERY EFFICIENT IN DELIVERING PARCELS INTERNATIONALLY AROUND THE WORLD WHICHEVER OPTIONS WHICH ONE CHOOSES. THE SAME GOES WITH ME WHEN I SELECT MY SHIPPING OPTION WITH FEDEX ECONOMY.

HOWEVER, THERE IS LACK OF COMPETITIVENESS IN TERMS OF PRICING AND LACK OF FLEXIBILITY IN ITS SHIPPING OPTIONS.

BY COMPARISON, TIPTRANS.COM OF U. K. OFFER ROYAL MAIL AND NOW EVRI AS THEIR SHIPPING OPTIONS WHILE FORWARD2ME DO NOT, MAKING THE OPTIONS LOOK VERY LIMITED OTHER THAN THOSE MORE EXPENSIVE OPTIONS.
I CERTAINLY DO NOT UNDERSTAND WHY, STRANGELY, ROYAL MAIL IS NOT INCLUDED IN THEIR SHIPPING OPTION BECAUSE IT IS THEIR NATIONAL COURIER AND THEREFORE FORWARD2ME SHOULD HAVE BEEN PROUD OF IT.

THE OTHER FAILURE IS THAT IN TERMS OF FLEXIBILITY FORWARD2ME LOOSES OUT TO TIPTRANS BECAUSE TIPTRANS U. K. OFFER VERY FLEXIBLE COMBINE AND REPACK OPTIONS EVEN TO THOSE UNAFFORDABLE.
IN FORWARD2ME THE COMBINE AND REPACK OPTIONS ARE MADE TO CATER TO THE CONVENIENCE OF FORWARD2ME RATHER THAN TO ITS CLIENTS OR CUSTOMERS, BECAUSE IF MY PARCEL WEIGHT IS BELOW 1 KG, COMBINE AND REPACK OPTION IS NOT ENCOURAGED EVEN THOUGH THE MULTI PIECE SHIPPING OPTIONS LOOK ATTRACTIVE.

EVEN IF THE CHEAPEST OPTIONS ARE AVAILABLE (THERE ARE TWO IN FACT) IT DOES NOT SERVE MUCH PURPOSE UNLESS ONE HAS ONLY, AND ONLY, 1 PARCEL TO SHIP, MINUS THE OTHER COMBINE AND REPACK OPTION WHICH IS ONLY LESS THAN 1 KILOGRAMME AND WHICH FAILS TO MEET THE CRITERION. ON THE WHOLE, THE WHOLE COMBINE AND REPACK OPTION LOOKS WHOLLY UNATTRACTIVE COMPARED TO THOSE OFFERED BY TIPTRANS U. K. IRRESPECTIVE OF THE WEIGHT AND SIZE OF THE PARCEL.

THUS, IT LOOKS AS THOUGH FORWARD2ME LOOKS MORE ATTRACTIVE TO THOSE WHO CAN REALLY AFFORD IT RATHER THAN TO THOSE WHO REALLY CANNOT AFFORD ITS SERVICES.
United States of America
UPS Express Saver
KY
I was a little hesitant to pay for an item and have sent to third party. I was very impressed after how efficient the process was. Received package very quickly and was notified each step. Well worth the cost if getting items from UK
Germany
DHL Economy Select
MV
Very satisfied. Super fast service, fair prices, various shipping options, easy set up and all very transparent. Additional services (storage up for 30 days etc.) available too. Highly recommended.
Unknown Country
Unknown Shipment Details
To whom it may concern,

I have a cousin who used your service just recently. He bought 3 shoes online using a credit card from our friend overseas. It was tagged fraud by your agent Aimee and asks for proof of billing which he is getting from his friend but way too busy and wasn't able to provide it because the account was closed. This is his info on forward2me

Name:
Email:
Shipment 16667616861348434

October 26 - He received an email saying it is tagged as fraud
October 27 - He received an email saying that his account was closed.

"Forward2me takes fraud very seriously and therefore we must advise that your account has been closed with immediate effect."

Coco then received an email saying his shipment was processed already and was shipped to the Philippines. The receive info listed below:



This was shipped the same day his account was closed and Coco is intending to send the details on that very same day.

You are supposed to return it back to send instead of sending it somewhere. It's very shady because the one who handles the ticket is also from the Philippines.

This is a very serious fraud from one of your employees that needs to get attention. We don't need the item anymore because we already processed a chargeback from our Friend's credit card.

I need a response on this matter as soon as possible and this needs to be resolved.
forward2me
Hi Mark

Many thanks for your feedback.
I am sorry to hear that you feel dissatisfied.

I have located your support ticket.
I will reach out to you directly to discuss this matter further with you.

In the meantime we would appreciate it if you would remove this review.

Kind Regards

Hayley
Japan
FedEx International Priority
SN
Although there were troubles such as the item being returned because it did not reach the destination in Germany, it seems that the purchaser and the destination were able to coordinate and it arrived safely.
Unknown Country
Unknown Shipment Details
Hello, I am very appalled with your service. This is unacceptable and I’m never using the shipping company ever again. It told me that it would’ve costed me to ship my things the maximum of £250 and I even have a screenshot. This is why are combined to repack them. As I said the minimum would be 150 the maximum would be 250 or near to that however, this is not what happened today it said to me that it is it going to cost £592. That is ridiculous and it costs more than the actual item. Also I wanted it to be combined to re-packed. However, it is in two packages I do not know what to do anymore, but I know for sure I’m never going to use your service again. and i need you to sort out this problem as soon as possible and give me promised quote
Umar Ghoma 343688
forward2me
Hi Umar

Many thanks for your feedback.
We are sorry that you feel dissatisfied.

I have located you recent support ticket. One of our Customer Experience agents will be back in touch with you directly to discuss all of your issues and concerns in more detail.

We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.

We hope you will reconsider your current rating of our service.

Kind Regards

Hayley
Unknown Country
Unknown Shipment Details
Forward 2 Me is continuously improving their customer support and care and, recently, I have been really pleased with Aimee's special customer gift. Really appreciate this gentle gesture, so I couldn't refuse to share this positive feedback. :)
Philippines
DHL Express Worldwide
ED
Great customer service! I spoke with Aimee and she was very helpful in answering questions as well as helping me to check on my shipments. She has the knowledge of the service.
United States of America
FedEx Connect
GD
This is a great place to use when you want things from Europe. They provide fast, efficient and accurate service without any hassle. They definitely pride themselves on quality customer service and always provide choice to the customer in terms of shipping sevices. I would definitely use them again and I highly recommend them since I have never been disappointed with the services they provide.
Unknown Country
Unknown Shipment Details
In October 2022 two DHL parcels bounced from their German Warehouse address, even when I have updated the address with the desired FORWARD2ME text. DHL just bounced parcels back to sender and partially damaged them so sender has charged me twice for the unsuccessful attempts and for damaged goods. Never again! Good for nothing!
United States of America
DHL Express Worldwide
DG
Pricing. You guys charging over $50 for shipping one package
Unknown Country
Unknown Shipment Details
Fedex might have stopped my shipment because of the parcel information shortage.
At first I terribly worried about it. But Aimee (forward2me) helped me to solve the problem contacting with Fedex.
I was able to get my item safely at last.
I really appreciate Aimee.
United States of America
DHL Express Worldwide
MA
Forward2me is an outstanding package forwarding service. I have used them several times. They communicate well, are professional and efficient and simply get the job done. Highly recommended.
Unknown Country
Unknown Shipment Details
I ordered one tea advent calendar for a friend of mine. The order was paid successful and forward2me confirmed the delivery with DPD Classic. Two days later they wrote, that the order is on hold and asked me, what to do. I called DPD and the costumer service didn’t knew the tracking ID. I had a really bad and frustrating shopping experience and felt screwed.

I guess it’s a trick to get peoples money and let them wait.

Really bad service.
Unknown Country
Unknown Shipment Details
I won't use again because of unclear price.
Poland
UPS Standard Single
I
great service, fast shipping and low prices. I recommend
Malaysia
FedEx International Economy
JT
I encountered an issue with import tax due to mis-recording of the item description and commodity code. The service agent graciously refunded the excess amount back to me. I am so grateful for that. Such professional service!
United States of America
FedEx Connect
VS
Easy to work. Very Straight forward! And helpful when I had a few question.
Greece
DHL Economy Select
DP
Very good service from everyone. They are all always very polite and when ever there is a special need they help to find a solution.
Malaysia
DHL Express Worldwide
MI
Satisfied with the service provided.
Goods arrived safety and well packed.
Progress updated accordingly.
United Arab Emirates
DHL Express Worldwide
SF
I've forwarded a few items already from UK to UAE and they were always quick to action and Customer Service is quick to respond to any queries. Definitely recommend.
United States of America
DHL Express Worldwide
L
Painless. It was easier than I was expecting. Many thanks.
It was a pleasure doing business with you.
Australia
DHL Express Worldwide
M
Delivery was very quick, 4 days to Australia. My only issue is the proce quoting, where they have different postage prices depending which UK warehouse (mainland or channel island) you ship from. I had a quote for £40 on the website but the actual price was £60 because I used the channel island website. So double check what warehouse you are price checking for as its not clear on the webpage. I guess they think that because people save VAT by sending it to Guernsay they can raise postage by 50%.
Netherlands
DHL Economy Select
DK
Quick repsonse to questions and items well repacked! Could have done with a picture of item after being unpacked.
United States of America
FedEx Connect
DN
After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!
United Kingdom
DHL Domestic Express
BN
Preety fast, easy to communicate. Use them all the time.
Unknown Country
Unknown Shipment Details
Third time writing review. I really had enough of this poor communication and delays.

Wrong quantity provided by forward2me, two items were missing after DAYS of checking, they found the two items. I cannot believe they actually counted two items less.

Asked for repacking, waited few more days. This issue had drag almost a month. Extremely poor communication with plenty of delays.

I paid €295 for the redelivery because of the Germany address and Kat from forward2me had acknowledge in the email and yet another customer service is asking for again for proof.

Chris mention that there will be largely discounts due to the Germany issue. But when i asked, there is too no reply.

I strongly suggest forward2me to improve communications. I think the customer service communicate to the Germany counterparts, thus communication is very very slow.

On the second review, they said will assign a senior staff to resolve the issue but yet this happened again. Asking me for all the information again and again when they are in the email loop.

Kindly note: this review is only for germany. Uk side works fine.

I think they need to improve their SOP and follow ups. Kindly ask the front line customer service officers to understand what issues they are facing and how to improve efficiency. Understanding what customers needs and response efficiently. Going an extra mile makes alot of differences.

Asked for the CEO email in the two earlier reviews was ignored as well. I hope this matter is brought out during the operation meeting so that other users do not face problems like i do. I have no intention of complaining, but set the SOP right.
forward2me
Hi Liang,

Many thanks for your feedback.

I am sorry you feel disappointed with the delays in responding to you.

I can see that you had 2 separate conversation threads with us relating to the same requests and one of the conversation threads we received was conversations between yourself and your supplier, Sélection Prestige. Each thread included the same queries relating to your delivery issues at Germany, your expected delivery of your pallet order at Germany and also your request for us to prepare your alcohol for shipping from Germany.

We would advise all customers to avoid submitting the same queries in separate support ticket threads to fully avoid any confusion or duplicated workloads being created by our team which can cause further delays with responding.

I can see one of my agents has since assisted you with shipping your palletised goods from Germany warehouse this morning and applied a generous discount off your shipping costs.

I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.

Kind Regards

Hayley
United States of America
FedEx Connect
MB
The experience is flawless. Great customer service when it is needed
Unknown Country
Unknown Shipment Details
I've been using them regularly now for a while and have to say that I've been happy with their service each time. I had an issue with a package (carrier's fault) and Kat S. was an awesome in making sure my issue was resolved.
Spain
DHL Express Worldwide
MC
Had few items sent to German warehouse and never had an issue
Happy with overall service
United States of America
FedEx Connect
JB
This was the first time I've used an international shipping forwarder, and I must say, I'm very impressed with the quick and easy process of this service. I have recommended their service to several friends including on my social media account, and I would definitely be using them again for all my UK purchases.
Unknown Country
Unknown Shipment Details
Sorted out my issues very promptly good communication makes it easy when buying over seas
Unknown Country
Unknown Shipment Details
This service is quite good and all and looks like everything is going alright my packages arrived at the f2m warehouse with no problems so far, I want to ship 4 items so i had to
Combine and repack them however as i saw it says it takes a business day to be done and even though a day was alot to me to just repack them i said no problem however its been 3 days and my package is still getting repacked it wouldve been here by now! So thats why your company only gets 3 stars so far to be honest everything was going smooth and excellent until i combined and repacked them.
Umar Ghoma
United States of America
FedEx Connect
FJ
First experience with this company and not the last. Thank you!
Mauritius
DHL Express Worldwide
NK
Shipping a bit expensive but great reliable service
Unknown Country
Unknown Shipment Details
Forward2Me was a life saver in getting me essential goods from UK to US fast and easy. Customer service was unbelievably helpful , will definitely use again!
United States of America
FedEx International Priority
AC
Very easy to use. Good service.
United States of America
FedEx Connect
ML
Easy to sign up, package was packed perfectly and arrived safely
United States of America
FedEx Connect
HJ
It was great experience to use forward2me. They provide several shipping options with delivery dates and prices, and it is very convenient to use. I already used twice shipping from German to US, and will keep using their service.
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