Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
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Daniel N
21 October 2022
FedEx Connect
DN
After some address problems caused by DHL not delivering to your address it was a bumpy start but I will use your services again with GLS to ship you and it seems to work fine now! Thanks a lot, I'll be back!
Blessing n
21 October 2022
DHL Domestic Express
BN
Preety fast, easy to communicate. Use them all the time.
Unverified Customer
21 October 2022
Unknown Shipment Details
Third time writing review. I really had enough of this poor communication and delays.
Wrong quantity provided by forward2me, two items were missing after DAYS of checking, they found the two items. I cannot believe they actually counted two items less.
Asked for repacking, waited few more days. This issue had drag almost a month. Extremely poor communication with plenty of delays.
I paid €295 for the redelivery because of the Germany address and Kat from forward2me had acknowledge in the email and yet another customer service is asking for again for proof.
Chris mention that there will be largely discounts due to the Germany issue. But when i asked, there is too no reply.
I strongly suggest forward2me to improve communications. I think the customer service communicate to the Germany counterparts, thus communication is very very slow.
On the second review, they said will assign a senior staff to resolve the issue but yet this happened again. Asking me for all the information again and again when they are in the email loop.
Kindly note: this review is only for germany. Uk side works fine.
I think they need to improve their SOP and follow ups. Kindly ask the front line customer service officers to understand what issues they are facing and how to improve efficiency. Understanding what customers needs and response efficiently. Going an extra mile makes alot of differences.
Asked for the CEO email in the two earlier reviews was ignored as well. I hope this matter is brought out during the operation meeting so that other users do not face problems like i do. I have no intention of complaining, but set the SOP right.
Wrong quantity provided by forward2me, two items were missing after DAYS of checking, they found the two items. I cannot believe they actually counted two items less.
Asked for repacking, waited few more days. This issue had drag almost a month. Extremely poor communication with plenty of delays.
I paid €295 for the redelivery because of the Germany address and Kat from forward2me had acknowledge in the email and yet another customer service is asking for again for proof.
Chris mention that there will be largely discounts due to the Germany issue. But when i asked, there is too no reply.
I strongly suggest forward2me to improve communications. I think the customer service communicate to the Germany counterparts, thus communication is very very slow.
On the second review, they said will assign a senior staff to resolve the issue but yet this happened again. Asking me for all the information again and again when they are in the email loop.
Kindly note: this review is only for germany. Uk side works fine.
I think they need to improve their SOP and follow ups. Kindly ask the front line customer service officers to understand what issues they are facing and how to improve efficiency. Understanding what customers needs and response efficiently. Going an extra mile makes alot of differences.
Asked for the CEO email in the two earlier reviews was ignored as well. I hope this matter is brought out during the operation meeting so that other users do not face problems like i do. I have no intention of complaining, but set the SOP right.
Hi Liang,
Many thanks for your feedback.
I am sorry you feel disappointed with the delays in responding to you.
I can see that you had 2 separate conversation threads with us relating to the same requests and one of the conversation threads we received was conversations between yourself and your supplier, Sélection Prestige. Each thread included the same queries relating to your delivery issues at Germany, your expected delivery of your pallet order at Germany and also your request for us to prepare your alcohol for shipping from Germany.
We would advise all customers to avoid submitting the same queries in separate support ticket threads to fully avoid any confusion or duplicated workloads being created by our team which can cause further delays with responding.
I can see one of my agents has since assisted you with shipping your palletised goods from Germany warehouse this morning and applied a generous discount off your shipping costs.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
I am sorry you feel disappointed with the delays in responding to you.
I can see that you had 2 separate conversation threads with us relating to the same requests and one of the conversation threads we received was conversations between yourself and your supplier, Sélection Prestige. Each thread included the same queries relating to your delivery issues at Germany, your expected delivery of your pallet order at Germany and also your request for us to prepare your alcohol for shipping from Germany.
We would advise all customers to avoid submitting the same queries in separate support ticket threads to fully avoid any confusion or duplicated workloads being created by our team which can cause further delays with responding.
I can see one of my agents has since assisted you with shipping your palletised goods from Germany warehouse this morning and applied a generous discount off your shipping costs.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Michael B
21 October 2022
FedEx Connect
MB
The experience is flawless. Great customer service when it is needed
Unverified Customer
21 October 2022
Unknown Shipment Details
I've been using them regularly now for a while and have to say that I've been happy with their service each time. I had an issue with a package (carrier's fault) and Kat S. was an awesome in making sure my issue was resolved.
Marcin C
21 October 2022
DHL Express Worldwide
MC
Had few items sent to German warehouse and never had an issue
Happy with overall service
Happy with overall service
Joice B
21 October 2022
FedEx Connect
JB
This was the first time I've used an international shipping forwarder, and I must say, I'm very impressed with the quick and easy process of this service. I have recommended their service to several friends including on my social media account, and I would definitely be using them again for all my UK purchases.
Unverified Customer
20 October 2022
Unknown Shipment Details
Sorted out my issues very promptly good communication makes it easy when buying over seas
Unverified Customer
20 October 2022
Unknown Shipment Details
This service is quite good and all and looks like everything is going alright my packages arrived at the f2m warehouse with no problems so far, I want to ship 4 items so i had to
Combine and repack them however as i saw it says it takes a business day to be done and even though a day was alot to me to just repack them i said no problem however its been 3 days and my package is still getting repacked it wouldve been here by now! So thats why your company only gets 3 stars so far to be honest everything was going smooth and excellent until i combined and repacked them.
Umar Ghoma
Combine and repack them however as i saw it says it takes a business day to be done and even though a day was alot to me to just repack them i said no problem however its been 3 days and my package is still getting repacked it wouldve been here by now! So thats why your company only gets 3 stars so far to be honest everything was going smooth and excellent until i combined and repacked them.
Umar Ghoma
Fj J
20 October 2022
FedEx Connect
FJ
First experience with this company and not the last. Thank you!
Nav K
20 October 2022
DHL Express Worldwide
NK
Shipping a bit expensive but great reliable service
Unverified Customer
20 October 2022
Unknown Shipment Details
Forward2Me was a life saver in getting me essential goods from UK to US fast and easy. Customer service was unbelievably helpful , will definitely use again!
Aaron Cooke
19 October 2022
FedEx International Priority
AC
Very easy to use. Good service.
M L
19 October 2022
FedEx Connect
ML
Easy to sign up, package was packed perfectly and arrived safely
Hannah Jiang
19 October 2022
FedEx Connect
HJ
It was great experience to use forward2me. They provide several shipping options with delivery dates and prices, and it is very convenient to use. I already used twice shipping from German to US, and will keep using their service.
Unverified Customer
19 October 2022
Unknown Shipment Details
Always willing to assist in any matter that you may require, attention to detail with every customers needs. Thank you as all ways.
Neels L
19 October 2022
UPS Express Saver
NL
Great experience, good communication and nicely packaged
Jon P
19 October 2022
TNT Economy Express
JP
Everything was perfect, good communication and good prices
Dwight W
19 October 2022
DHL Express Worldwide
DW
I'm very satisfied with my order it came on time didn't had issues and my stuff was well packaged.
Malik Fraser
18 October 2022
FedEx Connect
MF
Thanks for your service helped me get an item I had been looking for and the shipping was swift thanks
Karen Longwith
18 October 2022
DHL Economy Select
KL
Simple to use and everything arrived as it should. Would def use forward2me again.
Usman s
18 October 2022
DHL Express Worldwide
US
Slightly expensive but overall good. Only issue I faced was delivery problem in their German warehouse
John K
18 October 2022
DHL Express Worldwide
JK
Awesome delivery time frame
Received my items within 7 days.
Received my items within 7 days.
Unverified Customer
17 October 2022
Unknown Shipment Details
Very fast delivery. A bit expensive , but the service is superb.
Anthony T
17 October 2022
FedEx Connect
AT
Really easy to use thankful for their services thank you forward2me.
Unverified Customer
17 October 2022
Unknown Shipment Details
safely arrived. very nice service. I would like to ask you again.
Thank you very much.
Thank you very much.
G U
17 October 2022
DHL Express Worldwide
GU
Great it was my first time using a forwarding service it was way smoother than i thought it was i'll definitely use them again in the future
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
I had 8 cassettes and 3 records shipped through them all arrived in perfect condition and faster than what the delivery date said very happy with everything
Aleksandr K
17 October 2022
DHL Express Worldwide
AK
There are two inbox addresses (UK (non-EU) and DE (EU)) in the company for a customer. A customer can have the primary shipping address is in EU. The service does not match the personal shopper locality and the customer delivery address. For example, EU to EU, and non-EU to non-EU. It would be better that forward2Me will match or request the matching to reduce tax costs.
Hi Aleksandr,
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry to see that you have only provided us with 4*.
Unfortunately our personal shopper service is only available for purchases to our UK warehouse. If you require to purchase a product from an EU retailer then you would be responsible for the purchase of the goods and if your planning to ship the order within the EU through our services, it would be advised for you to use our EU warehouse as the delivery address from the retailer to avoid additional tax costs. We cannot currently offer the personal shopper service from any of our other warehouses but we are hoping the personal shopper service is something that we could look to introduce to our other warehouse locations in the future.
I hope the information I have provided to you is useful and that you would consider amending your current rating.
Please do not hesitate to contact our customer experience team if you should have any further questions or concerns in the meantime.
Kind Regards
Hayley
Unverified Customer
16 October 2022
Unknown Shipment Details
No delivery , no help. £160 loss.
Unverified Customer
16 October 2022
Unknown Shipment Details
Stay away. Bad service.
Unverified Customer
16 October 2022
Unknown Shipment Details
Do not use. They refuse any support if anything goes wrong with your shipment.
Kari Rivers
16 October 2022
DHL Express Worldwide
KR
Gréât expérience! Everything was great!
Unverified Customer
16 October 2022
Unknown Shipment Details
Due to incompetency of FedEx they lost my package in May 2022. Kat at Forward2Me did all the follow up until October 2022 and she kept me updated all the time in a timely manner. I had lost all hopes but Kat is amazing at her skills and was able to get a resolution that was acceptable.
Unverified Customer
15 October 2022
Unknown Shipment Details
This company has always taken good care of me.
This time I used the forwarding service with customs fees.
It is very difficult for me living abroad to pay the customs duty incurred in the UK.
This company took care of the duty payment for me for a very low fee.
I will continue to use this forwarding company for all my detailed requirements.
Aimee, thank you for everything. Keep up the good work.
This time I used the forwarding service with customs fees.
It is very difficult for me living abroad to pay the customs duty incurred in the UK.
This company took care of the duty payment for me for a very low fee.
I will continue to use this forwarding company for all my detailed requirements.
Aimee, thank you for everything. Keep up the good work.
Max S
15 October 2022
DHL Economy Select
MS
Everything was fine and some complicated situations were handled perfectly.
Unverified Customer
14 October 2022
Unknown Shipment Details
The bicycle they received was , for some reason , double packaged , which caused the shipping quote to be inaccurate. After many messages back and forth with support , they discovered the issue , took away the outer package and finally shipped the bike at a normal cost. They didn't charge me storage fees due to these inconvenient.
Unverified Customer
14 October 2022
Unknown Shipment Details
I am a customer from Germany , living in Munich , Bavaria but staying a the moment in northern Germany in Lower Saxony. Complicated situation , when you want to buy something in the UK. Due to some mental issues I am a bit slow and so I got confused sometimes. But it went perfectly. The customer support is impressively fast and yes , indeed supportive. Nowadays I am not used to this anymore. Friendly , helpful , fast and uncomplicated. That is all I can say and that is all you need.
SAMANTHA LINDSEY
14 October 2022
DHL Express Worldwide
SL
Good service I would use again
Janet H
14 October 2022
DHL Express Worldwide
JH
Looking for a forward packaging service was a little daunting…till I found forward2me! I actually signed up for another service but took one look at the site then bounced. LOVE how user friendly the site is and it's just fun to login and see package status. Plus great updates and customer service!
Unverified Customer
13 October 2022
Unknown Shipment Details
I've bought many perfumes from the UK and used Forward2Me since this particular perfume house didn't ship to Canada. So I went online and found Forward2Me. I just recieved my parcel today. After paying almost the same cost of my expensive perfume they said they needed to repack this small box into a cardboard box 20 times the size of my tiny parcel and I was obviously charged much more for this obvious cash grab. If you work there credit my shipping back because if they don't I'm going to post until your lose 20 times the business that you charged me. I wish I could upload the box they used beside my parcel. What a scam.
Abdulkareem
13 October 2022
DHL Express Worldwide
A
great service
5 stars
5 stars
Unverified Customer
13 October 2022
Unknown Shipment Details
There was a little problem.
Immediate response and help by Aimee.
Recommended,.
Immediate response and help by Aimee.
Recommended,.
Hi Ramon j.
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback, its really good to hear that you are happy with the support that Aimee provided you.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
12 October 2022
Unknown Shipment Details
This is the second time i am writing this review and its base on true facts. I do have the communication emails and contact text via whatapps.
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang
I seriously do not understand the communication in this company. More than 20days since my parcels has been dispatched to the Germany warehouse despite of giving me the reasons of different zone or giving me new address each time.
Asked the customer service for updates, there is no response for days. Asked for direct line, its still the same hotline.
On 7th, forward2me shows that parcels is in warehouse under review. On the 10th, forward2me is giving me a new address for the second time.
I can understand and accept that there might be some issues but i cannot accept when there is no updates.
Is this feedback useful ? Because my problem have not been solved since more than 20days ago and i have no idea what went wrong.
Can the person seeing this contact me and update me on the status. Or give me the CEO contact, i ask him directly. I guess i have to start writing reviews when i am free till i get an update on my status.
Regards
Liang
Hi Liang.
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your follow up feedback.
We really do apologize for any inconveniences and delays that are being caused to you regarding your deliveries at our Germany address.
I have assigned your support ticket to one of my senior customer experience agents, who will be back in touch with further updates for you within the next 24 hours.
We would like to thank you for your continuous support and we really appreciate your understanding and cooperation.
We hope you will reconsider your current rating of our service.
Kind Regards
Hayley
Karla V
12 October 2022
FedEx Connect
KV
First time "user" and would def recommend. Great service. Updating tracking info.
Unverified Customer
11 October 2022
Unknown Shipment Details
TLDR: I received my order after 8 days (UK -> US). Highly recommend.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.
I found a pair of Merrell shoes that I fell in love with that were only available on their UK site (I'm in the US). After finding Forward2Me, I decided I wanted these shoes bad enough that I was willing to risk trying this company out. Turns out, it was a win.
How it went:
I ordered my shoes and sent them to the forwarding address. (I was super nervous doing this)
Once my shoes arrived at the Forward2Me dock (per Merrell tracking #) it took a couple of hours for Forward2Me to add my package to the "inbox".
They even added a picture of my actual box!
It went through some quick processing then I was able to "reship" it to my real address. Shipping ranged between $30-$50 which is totally expected for international parcels.
With in 8 days of placing my original order, my shoes arrived at my house with no issues at all.
Anja L
11 October 2022
DPD Classic
AL
I wanted to order something from a shop in UK which does not deliver to Germany.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
With Forward2me I found a solution to get the goods delivered to me. Everything went very well and I can
Only recommend Forward2me in such a case.
Unverified Customer
10 October 2022
Unknown Shipment Details
Multiple attempts to send a parcel to my forward2me German address to no avail. DHL unable to deliver so I contacted forward2me to be given an alternate address which also was undelivered and returned to sender.
After 2 failed attempts I ended up using another company which worked without issue.
After 2 failed attempts I ended up using another company which worked without issue.
Steven W
10 October 2022
UPS Express Saver
SW
I wanted to take advantage of the exchange rate and price structure luxury brands have outside the United States. I was nervous to use a forwarding service because I had no experience with it before. I am so glad I chose Forward2me! It was quick, inexpensive, and easy. I could not recommend them more.
Darin B
07 October 2022
FedEx Connect
DB
Ordered product from Italy and shipped to forward2me Germany. Systems seemed automated and I received notification when the package arrived in Germany. Unfortunately when I logged on to choose my shipping method they had for some reason classified my package as hazardous goods. It took over a week of back and forth including finding and providing documents from the manufacturer that show the product is not classified as hazardous goods. Ultimately it went to the warehouse manager for a decision and he released the package. I never got an explanation of why they classified the package as hazardous. So it turned into a 10 day unnecessary shipping delay. Package arrived successfully with FedEx Connect which was the cheapest option. So end result I was happy but would like to see them improve the process.
Hi Darin,
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback
We are sorry that you can only provide us with 4*.
Your capacitors had been identified as hazardous or dangerous goods initially by our processing team to prompt you to contact us so we could complete further checks on the specification, voltage and watt hour capacity of the items and to also ensure that we would be accredited for shipping the capacitors under our export license with the couriers should the items have been classified as restricted for shipping. I understand that the additional checks did eventually conclude that the capacitors were not classified as hazardous as per the product specification documents provided from you and we were happy to release the package from your account to allow you to proceed with shipping these as normal.
We apologize if you felt the additional checks carried out for your package were unnecessary and our processing team may have been overcautious, however, as a forwarding agency we have to ensure we are completing country specific checks for items and abiding by the rules and regulations of IATA if handling and shipping any products that may or may not be classified as hazardous or restricted for international shipping.
To try and assist with reducing the delay times for these additional checks, if you are ever uncertain whether your item (s) may or may not be classified as restricted or problematic for international shipping, we would advise you to contact us prior to purchasing. We are prepared to discuss the possibility of handling and shipping the items and if we can agree to do so we will be able to discuss any additional conditions applicable to our handling and any additional charges that may apply.
We apologize for any further delays or frustrations caused to you.
We hope the issues you have highlighted will not deter you from shipping with us again and that you will reconsider your current rating.
Kind Regards
Hayley
Unverified Customer
07 October 2022
Unknown Shipment Details
Great teem work and great service.