Customer Reviews
Nothing is more important than the trust between us and our customers. Below you can find recent feedback from real people who have used our parcel forwarding service. We made this page in order to be transparent about what our customers are saying. We hope you find it useful!
Filters are defaulted to show Verified Reviews Only because we know these reviews are real. You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.
forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it. Every review is shown unedited and in full.
Piet G
25 November 2022
DHL Economy Select
PG
Ronald P
25 November 2022
FedEx Connect
RP
Every time I have used forward2me, it has been a fast, easy, and successful shipping experience.
Unverified Customer
24 November 2022
Unknown Shipment Details
I have been very impressed with the first class service received whenever I have used Forward2Me. This includes the excellent assistance from customer service agents including Kevin who has been particularly helpfulwith a query. I highly recommend this company.
Dennis W
24 November 2022
FedEx International Priority
DW
Customer service answered all questions timely and the process was very smooth and efficient.
Jeroen X
24 November 2022
DHL Express Worldwide
JX
Easy to use and fast delivery options! I will happily use their service more often.
Stephen B
23 November 2022
UPS Express Saver
SB
I made an order for some lava lamps from the UK and had the shipment from Forward2Me in a week!
Unverified Customer
23 November 2022
Unknown Shipment Details
Aimee is my guardian angel. Whether it's a problem that needs to be resolved or it's just a simple doubt to be clarified, she is always there for me. So glad that she is in the team, ever vigilant, constantly overseeing and making sure that my shipments go smoothly. This is first-class customer service. I am certainly in good hands!
Hi Jimmy.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Aimee.
I will pass on your gratitude personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
22 November 2022
Unknown Shipment Details
The package has finally arrived to my address and I'm very satisfied.
Cathrine K
22 November 2022
DHL Express Worldwide
CK
Fast shipping via DHL and easy to use website to track my shipments from Guernsey
Michael R
22 November 2022
DHL Express Worldwide
MR
This was my first time dealing with shipping internationally and it couldn't have been any smoother. Love the 30 day window where you can stockpile and consolidate multiple packages which ends up being a cheaper alternative then if I were to ship them individually. When it was finally time to pull the trigger and have my stuff shipped to the US, my package arrived in a timely manner. Overall had a great experience and would definitely recommend foward2me to anyone who's looking for an international shipping service.
Lukas A
22 November 2022
TNT Economy Express
LA
This service is great und uncomplicated. I only experienced some trouble because I chose TNT for shipment to Germany and they are fascinatingly shitty. But I can't blame forward2me for that.
Thanks a lot and I am looking forward to the next time!
Thanks a lot and I am looking forward to the next time!
Unverified Customer
21 November 2022
Unknown Shipment Details
I've been using forward2me since Brexit, to help me consolidate my UK sales and save on custom duties into the EU, and I have nothing but praise for them. The team at forward2me (shout-out to Chris) always go above and beyond to fix any issue that pops up. Fast, reliable and great care in handling my items, definitely recommend!
Hi Pedro.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Chris.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
James g
20 November 2022
FedEx Connect
JG
Delivered as promised even though there was an error in the address that was corrected before the shipment.
Semyon O
20 November 2022
UPS Standard Single
SO
Well forwarded and repacked. Support is reachable and helpful.
Trish B
19 November 2022
UPS Express Saver
TB
I have found the service to be efficient, however it would be even better if we could have an option to include duties and taxes on our shipment as most other forwarding agents do today.
Unverified Customer
18 November 2022
Unknown Shipment Details
I can't be more happy with Forward2Me services, they are supper fast with the shiping and handling of the packages, they also offer a great customer support very capable and also alwyas willing to help, I will keep using their services for a long time.
Maria L
18 November 2022
TNT Economy Express
ML
Quick and easy, highly recommended. Good service. More letters.
Andrew G
18 November 2022
DHL Express Worldwide
AG
Very professional service!...
Unverified Customer
18 November 2022
Unknown Shipment Details
I was incorrespondence with Kevin from Forward2Me Customer Service about obtaining additional shipment options for my package in my inbox.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
He replied every and each of my mails with patience and kindness and explained status of my package and my options.
And he managed to define additional shipment options to me as my package was suitable for them.
I felt relieved now. And I am grateful to Kevin for his helps. I wished a happy day to him.
Mark S
17 November 2022
FedEx Connect
MS
Was skeptical at first or thought I would be charged a super high premium. The prices were actually very reasonable and I got my package quickly without any damages.
Michael H
16 November 2022
FedEx International Priority
MH
Beware when choosing FedEx as your shipment carrier. I had a 6 piece shipment that arrived on 3 different days. I would also opt for repack as most of the lps were in flimsy packaging. They all survived the trip to the states thankfully.
Hi Michael
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback.
We are sorry to hear about the delivery delays with your recent FedEx shipment.
It is great to hear that all 6 packages did eventually arrive to you in in the USA and they were all in good condition.
We are really pleased to hear that you have been happy with our services.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Unverified Customer
15 November 2022
Unknown Shipment Details
Worthless service ! My package was returned to Adidas because i don't live on the forwarding address !
DUH : This is the address where you guys have your business ......
To make up for this mistake they gave me a 50% discount coupon (Which turned out to be unvalid)
All these guys do is answering and merging tickets. They don't really help you
These guys are not in the business to help you, Just to make you angry.
Terrible !! Avoid these guys ! There are múch better forwarding agencies
DUH : This is the address where you guys have your business ......
To make up for this mistake they gave me a 50% discount coupon (Which turned out to be unvalid)
All these guys do is answering and merging tickets. They don't really help you
These guys are not in the business to help you, Just to make you angry.
Terrible !! Avoid these guys ! There are múch better forwarding agencies
Steven P
15 November 2022
FedEx Connect
SP
Great service, no problems, ordered from adidas.uk and it shipped to their warehouse and then to me with no problem. Was only around $30 to ship it and no other fees. Will use again
Bow wow meow customer
15 November 2022
FedEx International Priority
BWM
I would have like more communication, otherwise hassle free.
Hi Faye.
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are happy to hear that you have been satisfied with our service overall.
I have checked your communication history with us and we had received 4 separate support tickets from your email address over 2 days that were all relating to the same concerns or queries and I can see that our Customer Experience agent, Aimee, was quickly on hand to answer all of your questions and concerns less than 24 hours after your support tickets had been sent in to us.
If any customers need to communicate with our Customer Experience team, we do advise for you to allow us up to 24 hours to respond to queries. We would also advise that you only contact us either by email, social media or WhatsApp and not all channels. Many customers are contacting via all channels or through more than one email thread. This can lead to an unnecessary increase of our workload and can sometimes cause a duplication of work which can result in longer response times to our customers because it will be pushing your query further down in the queue.
I hope the information I have provided is useful to you and we look forward to offering you our shipping services again very soon.
We would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
大輔 村
15 November 2022
FedEx International Economy
��
All the operators I contacted was very helpful to solve my package's problem. Thank you.
Unverified Customer
15 November 2022
Unknown Shipment Details
Forward2Me always has excellent customer support regardless of the matter you're dealing with.
This time it was no exception. Mr. Kevin was very polite, clear and he answered my question in a timely time frame.
This time it was no exception. Mr. Kevin was very polite, clear and he answered my question in a timely time frame.
Hi Daniela.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kevin.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Adam Apostolos
14 November 2022
DHL Express Worldwide
AA
I think this company is great... 1. The ability to buy from vendors in England & Germany & have it shipped to my address in the states is huge. The way it's explained how to use the service & setup on the website is straight forward. I've had wonderful success with it. If theirs's any delays or problems, questions one of their staff members contact you through email & let you know what the issue is & steps to take to solve it. I've had nothing but positive results w/Forward2me.
Rebecca W
14 November 2022
FedEx Connect
RW
So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!
Unverified Customer
14 November 2022
Unknown Shipment Details
My package was on hold , so I contacted customer support. Nica took charge and after asking me some helpful , polite and pertinent questions , she responded quickly and my package was released and ready to be shipped. I am very grateful to Nica.
Maureen S
14 November 2022
DHL Domestic Express
MS
I encountered an issue when I tried to purchase food, but they were very helpful, and I got my goodies for Christmas!
Unverified Customer
14 November 2022
Unknown Shipment Details
Amazing service , fast , cheap and safe delivery. 100% recommended for Indian users.
Eric W
14 November 2022
FedEx Connect
EW
This is a service that is fast, easy, and efficient. It was simple to set up and make a transaction. I look forward to utilizing this service again in the near future.
Stefan R
14 November 2022
UPS Standard Single
SR
The service is quick and well organised. The layout of the page (insertion of values etc.) are a bit tricky for those not used to it. So beginners and new clients may struggle with it. But there is a quick and responsive help service, which provides comfort. Shipping and packing are always very good.
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
I am satisfied with forward2me, wouldn't change it and will encourage others to use it as well.
Kind regards
Stefan Roda
Christian D
14 November 2022
DHL Economy Select
CD
The positive things first: the whisky bottle arrived savely and the support answered quickly. But your online software program is not optimizied for shipping alcohol from UK to Germany. I was not able to choose the shipping details: "Please contact our support." After some explanations I got the answer, that the bottle must be repacked. I got an another email to proceed online. The system said again: "Please contact our support." I contacted the support again, First I got the answer, it will work now. The system said again: "Please contact our support." One day later after some very detailed informations, how I had to go through your website, I found the next step. Paypal paying worked ok. A few days later DHL informed about the customs and taxes I had additonally to pay again. In the end I paid for this bottle in total ca, 180 Euro (shop price 80 pounds, forward2me 39 pounds, DHL customs 47 Euro)!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
I know this before, but there surely some customers not aware of this. You should inform your customer in advance!
Hi Christian,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied, however, as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. We don't have the accreditation to carry out the customs clearance and calculate the duties for the goods in advance. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
All alcohol repacking and shipping from any of our warehouse locations has to be handled by our Customer Experience team so we can firstly determine if we can offer a shipping service for the alcohol to the required destination country, please note we can only offer DHL for alcohol shipments, and we also need to ensure the correct repack and shipping instructions are provided to the warehouse team when they are preparing the alcohol for transit with the couriers.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Hayley
Unverified Customer
13 November 2022
Unknown Shipment Details
Great service. Would definitely recommend this company to anyone who needs this type of service. Aimee is a great help , she responds in a timely manner and confirms you are happy.
Unverified Customer
13 November 2022
Unknown Shipment Details
Aimee is amazing and always responds in a very timely manner. She gets things done quickly and confirms you are happy. Would definitely recommend Forward2me to anyone who needs this service.
customer
13 November 2022
DHL Express Worldwide
C
Reliability
Adam LeRoy
13 November 2022
DHL Express Worldwide
AL
Quick and easy package forwarding. Recommended!
Jorge Matos
12 November 2022
FedEx International Economy
JM
By my experience even when the Queue is long they are pretty fast in combining and repacking and shipping items.
Erdem Tandirli
12 November 2022
FedEx International Economy
ET
Prompt replies from customer service, fast shipment upon payment, thank you
User
12 November 2022
DHL Express Worldwide
U
Do not use. Not trustworthy, every step requires service enquirers (system does not work), very expensive at the end. paid 3x item value.
Hi there,
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Thank you for your recent feedback.
We are sorry that you could only provide us with a 1* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Jakob
12 November 2022
DHL Express Worldwide
J
Extremely expensive and only one option of shipping. Inflexible.
Hi Jakob.
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Thank you for your feedback.
We are sorry that you feel dissatisfied.
I can see that we had identified the products within the beauty advent calendar as dangerous goods for shipping purposes. All beauty advent calendars that are received to us, we have to identify and input any restricted products that are within the beauty advent calendars individually-we are not permitted to simply state beauty advent calendars as one single commodity.
Due to your beauty advent calendar containing restricted products, the advent calendar required a repack service prior to shipping to ensure it was packed and prepared in the required size box to comply with Dangerous goods regulations for shipping internationally. We are only accredited to ship dangerous goods with DHL or FedEx services for shipping and your package was repacked for the DHL Express service because the additional dangerous good surcharge fee with DHL service is less expensive than with FedEx. This is the reason why you were only provided with the DHL courier option at shipping stage.
Unfortunately the dangerous goods packaging requirements and additional surcharge fees are not established by ourselves but by the accredited couriers who each have to abide by the rules and regulations set out by International Air Transport Association. Therefore there is no negotiation on the set packaging requirements or dangerous goods surcharge fees for shipments containing beauty advent calendars that consist of products such as perfumes and we understand that the packaging requirements that we have to follow for dangerous goods shipments can cause an unavoidable increase in the overall chargeable weight and shipping prices for our customers with the courier.
We are sorry for any inconveniences.
I hope the information provided is useful and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Unverified Customer
11 November 2022
Unknown Shipment Details
I have come across Aimee on several occasions and the services received were always excellent.
Many thanks!
Many thanks!
Jane S
11 November 2022
DHL Express Worldwide
JS
I have used Forward2Me for orders from both the UK and Japan. Every time I have dealt with both the service has been exceptional. I would definitely recommend Forward2Me
Unverified Customer
11 November 2022
Unknown Shipment Details
Great customer service. Very responsive.
satoru nogami
11 November 2022
FedEx International Priority
SN
送り先が変更になっていたことを認めてくれて、正しい送り先で対応できました。
１回目の送料は無駄になりましたが・・・
１回目の送料は無駄になりましたが・・・
Hi Satoru
Many thanks for your recent feedback.
We are sorry that you could only provide us with 4* rating.
We fully understand that the delivery problems with DHL Paket have been causing frustration for some of our customers who would regularly use our Germany warehouse.
We really hope that you would be willing to reattempt the deliveries for your orders to our Germany address again using the new advised address details provided from your account. We are very confident that this final change will ensure packages can be and will be delivered to our Germany address as expected.
We sincerely apologise once again for the inconvenience caused regarding your failed deliveries at our Germany address.
We would like to thank you for your continuous support and we really do appreciate your understanding and cooperation regarding this issue.
Kind Regards
Hayley
Many thanks for your recent feedback.
We are sorry that you could only provide us with 4* rating.
We fully understand that the delivery problems with DHL Paket have been causing frustration for some of our customers who would regularly use our Germany warehouse.
We really hope that you would be willing to reattempt the deliveries for your orders to our Germany address again using the new advised address details provided from your account. We are very confident that this final change will ensure packages can be and will be delivered to our Germany address as expected.
We sincerely apologise once again for the inconvenience caused regarding your failed deliveries at our Germany address.
We would like to thank you for your continuous support and we really do appreciate your understanding and cooperation regarding this issue.
Kind Regards
Hayley
Stephanie C
11 November 2022
UPS Standard Single
SC
The whole process of shipping with Forward2Me was fast and efficient. Pretty much not long after my parcel arrived I was able to ship it already. There were also many choices for courier services and I am able to ship to wherever I wanted. The whole process to ship out my parcel was simple and quick too.
Isabelle V
11 November 2022
DHL Express Worldwide
IV
Great way to order in the non-EU when the shops themselves don't offer shipping.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
Of course, the service is not free, but it is still considerably cheaper than flying there yourself just to buy a product.
From ordering to delivery to my home address only took about 10 days, absolutely top.
Unverified Customer
10 November 2022
Unknown Shipment Details
I've bought and sent a beauty advent calendar to their UK address. It arrived quickly and they uploaded a photo. The photo states that the parcel is 5.6 kg but they've typed that it's 6.14 kg. Service responds quickly but does not read questions correctly and properly. To my question they've answered that I can see in the photo they've added that it's 6.14 kg. As I've said, the photo states otherwise.
Besides that I need to somehow add the value of some products in the advent calendar, even though I've bought the advent calendar as a whole - before I can even ship it to Germany. I don't know the value of the products inside. I need to enter the value of 4 small products from the calendar and the value of 21 products as the calendar. What kind of logic is that ? Besides - the advent calendar should officially have 34 products inside, so what happened to 9 other products?
I wanted to try this service because I really wanted the advent calendar from UK which does not ship internationally, but I'm starting to regret using this service, and I haven't even seen what it would cost me to ship it to Germany. (Because the weird value logic needs to be entered by me first before I can ship it)
------
Update 16.11.
I've raised my review to 4* instead of 1*, since Hayley contacted me directly and helped me step by step with the process of shipping the advent calendar to Germany.
Their website itself though is not so much user friendly and is very non-transparent. With Hayley's help I could choose DHL Express shipping via road (which was not shown as an option on their website), instead of the extremely expensive DHL Express via Air (around 100€) - which was the only option shown to me on their website. All in all, even the road option was expensive and I also had to pay very high customs taxes. But the package arrived intact and I'm happy it did. I would recommend their service if you don't mind paying very high sums on their service and customs taxes for items you really really want that you can't get in your country.
Besides that I need to somehow add the value of some products in the advent calendar, even though I've bought the advent calendar as a whole - before I can even ship it to Germany. I don't know the value of the products inside. I need to enter the value of 4 small products from the calendar and the value of 21 products as the calendar. What kind of logic is that ? Besides - the advent calendar should officially have 34 products inside, so what happened to 9 other products?
I wanted to try this service because I really wanted the advent calendar from UK which does not ship internationally, but I'm starting to regret using this service, and I haven't even seen what it would cost me to ship it to Germany. (Because the weird value logic needs to be entered by me first before I can ship it)
------
Update 16.11.
I've raised my review to 4* instead of 1*, since Hayley contacted me directly and helped me step by step with the process of shipping the advent calendar to Germany.
Their website itself though is not so much user friendly and is very non-transparent. With Hayley's help I could choose DHL Express shipping via road (which was not shown as an option on their website), instead of the extremely expensive DHL Express via Air (around 100€) - which was the only option shown to me on their website. All in all, even the road option was expensive and I also had to pay very high customs taxes. But the package arrived intact and I'm happy it did. I would recommend their service if you don't mind paying very high sums on their service and customs taxes for items you really really want that you can't get in your country.
Hi there.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
We would appreciate it if you could contact our customer experience team directly from info@forward2me.com so we can discuss your issues in more detail and assist you with resolving these.
I hope this helps you further and that you will reconsider removing or amending your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
-----------------------------------------------------------------------------------
Thank you for confirming your account details.
I have now located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
------------------------------------------------------------------------------------------------
Hi again.
Many thanks for your updated feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 1* rating.
Unfortunately we have been unable to locate your customer account details from the information provided from this review.
We would appreciate it if you could contact our customer experience team directly from info@forward2me.com so we can discuss your issues in more detail and assist you with resolving these.
I hope this helps you further and that you will reconsider removing or amending your current rating of our service.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
-----------------------------------------------------------------------------------
Thank you for confirming your account details.
I have now located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
------------------------------------------------------------------------------------------------
Hi again.
Many thanks for your updated feedback and for kindly amending your review rating for our services.
We really appreciate this.
Please do not hesitate to get back in touch if you should require any further assistance with anything else.
Kind Regards
Hayley
Unverified Customer
10 November 2022
Unknown Shipment Details
Where do I start. DO NOT USE IN GERMANY!
1. My parcels cant be found. I have missing parcels.
2. Shipments being denied on the account.
3. Problems with addresses.
4. Support Extremely slow.
5. All support does it merge tickets (lol).
If you use this company in germany you will have these problems.
1-2 years ago the UK department was actually good. I never lost anything in UK.
1. My parcels cant be found. I have missing parcels.
2. Shipments being denied on the account.
3. Problems with addresses.
4. Support Extremely slow.
5. All support does it merge tickets (lol).
If you use this company in germany you will have these problems.
1-2 years ago the UK department was actually good. I never lost anything in UK.
Hi Wiktor,
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
Many thanks for your feedback.
We are sorry that you feel dissatisfied.
I have located the support ticket that you have open with our customer experience team.
I will be back in touch with you directly to discuss your issues and concerns in more detail.
Please keep an eye out for my email.
I hope this helps you and we would appreciate it if you would reconsider your current rating of our service.
Kind Regards
Hayley
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