Outstanding Customer Service from Jus and Kristel at Forward2Me!
I am so happy and excited to share what a wonderful experience I had using Forward2Me! In early November, I was looking for a reliable UK-based parcel forwarding company to ship an online order to me here in Ottawa, Canada. After comparing prices and reading reviews across many different companies, I chose Forward2Me—and I am so glad I did.
I want to give special thanks and kudos to Jus and Kristel on the Customer Experience Team for going above and beyond to help me:
• Fast, Clear Solutions: While my parcel was still on its way to the Forward2Me warehouse, I realized I had ordered the wrong colour from the seller. I reached out to customer support, and Jus and Kristel replied the very same day with zero time-zone delay. They reassured me not to worry, explained Forward2Me's online return-to-sender system, and even included helpful screenshots showing me exactly how to complete the steps once my package arrived.
• Proactive Support Under a Tight Deadline: Filling out the return form was very simple, and I received a tracking number right away. However, because I only had a two-week window from the original delivery date to return the item, I was worried about delays. I shared my concern with Jus and Kristel, and they immediately stepped in to check on my parcel. They kept me updated by email every step of the way—letting me know when it shipped, when it was in transit, and finally when it was safely delivered back to the seller.
Their kindness, speed, and attention to detail completely took the stress out of the process. Forward2Me will definitely be my go-to forwarding service in Europe from now on!