customer reviews

Nothing is more important than the trust between us and our customers.  Below you can find recent feedback from real people who have used our parcel forwarding service.  We made this page in order to be transparent about what our customers are saying.  We hope you find it useful!

Filters are defaulted to show Verified Reviews Only because we know these reviews are real.  You can change filters to look at All Reviews but we can not be certain all these reviews are from real customers.

forward2me has no control over the feedback on this page unless it is abusive or defamatory - in which case the review platform typically removes it.  Every review is shown unedited and in full.

4.6 5

5
25.763056031474%
4
2.5065042198109%
3
1.034329589441%
2
0.65994035154515%
1
1.7640713243226%
Image
reviews of forward2me
Filter:
United States of America
UPS Express Saver
JB
Everything was super simple and delivery was fast. My complaint, which may prevent me from using the service in the future was shipping options were very limited and expensive. Mich higher than the calculator on the website.
Algeria
FedEx International Priority
AS
The service is very good fast and pro,
Ireland
DHL Economy Select
NL
Terrible service and costs 4 times more than others
forward2me
Hi Niamh,

We appreciate your feedback.

At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.

1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/

2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.

You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)

I hope the information provided is useful.

Kind Regards,
Aimee

Germany
DPD Classic
SP
Excellent communication and explanations. Fast service and quick updates.
I will definitely use the service again.
forward2me
Hi Sen,

Thank you so much for your positive feedback!

We're happy to hear that you had an excellent experience with our service.

Providing clear communication, quick updates, and fast service are our top priorities, and we're glad to know that we met your expectations. We look forward to serving you again in the future.

Your feedback is invaluable as we strive to continuously improve our services.

Many thanks,
Aimee
Germany
DHL Economy Select
D
Great experience
Japan
DHL Express Worldwide
The staff is very courteous and quick to respond.
Ireland
UPS Standard Single
PF
A1 Service from Forward2me
United States of America
DHL Express Worldwide
JB
Very pleased with my experience. I wasn't too sure how a service like this would work but as soon as my package arrived with them I got a notification and it was promptly forwarded to me. Would highly recommend to anyone
South Africa
DHL Express Worldwide
EB
Excellent service. And extremely reliable.
United Kingdom - Northern Ireland
DHL Domestic Express
GW
Forward2me is providing a really good service, getting products delivered to certain areas, that seems to difficult for certain retailers
forward2me
Hello Glen,

Thank you so much for your positive feedback! We're happy to hear that Forward2me has been able to meet your expectations and provide a reliable solution for delivering products to areas that may pose challenges for some retailers.

It's our goal to ensure a seamless and convenient experience for our customers, and we're glad to know that you've had a positive experience with our service. If there's anything specific that you appreciate about Forward2me's service or if you have any suggestions for improvement, we'd love to hear more. Your feedback is invaluable to us as we continuously strive to enhance our services. Once again, thank you for taking the time to share your positive experience with Forward2me!

Many thanks,
Aimee
Germany
FedEx Connect Plus
C
I have forwarded packages with forward2me several times. I am satisfied with their service. I was serviced by the team at the Preston, UK warehouse. They have a very helpful support staff. Thanks to Regilyn, Nica and Aimee who helped me during my orders.
Japan
UPS Express Saver
SS
配送の速さ、梱包の丁寧さなどの点で高く評価します。ヨーロッパで何か買いたいものが出来上がった時、私は再度利用します。
forward2me
Hello Shion,

Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience with our service, specifically highlighting the speed of delivery and careful packaging.

We look forward to serving you again in the future when you're ready to make another purchase in Europe. If there's anything specific you appreciated about our service or if you have any suggestions for improvement, please feel free to let us know. Your input is invaluable to us as we continually work to enhance the customer experience.

Thank you again for choosing us, and we can't wait to have the opportunity to assist you with your next purchase.

Best regards,

Aimee
Iceland
DHL Express Worldwide
ASG
Very swift reliable service, will use again given any shipment issues to my location...
forward2me
Hello Anton,

Thank you for your positive feedback! We're thrilled to hear that you found our service swift and reliable. Your satisfaction is our priority, and we look forward to assisting you with any future shipments or inquiries.

If you have any questions or need assistance, feel free to reach out. We appreciate your trust in our service.

Best regards,
Regilyn
Brunei Darussalam
UPS Express Saver
AM
Professional service we can trust!
forward2me
Hello Abdul,

Thank you for taking the time to leave such a positive review! We're delighted to hear that you find our service professional and trustworthy. Your trust means a lot to us, and we're committed to providing you with excellent service.

If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support.

Best regards,
Regilyn
Seychelles
FedEx Connect Plus
DI
Everything arrived in good order and the process was smooth. Regilyn was very helpful in assisting me with my order.
forward2me
Hello Darren,

Thank you so much for your positive review! I'm thrilled to hear that everything arrived in good order, and I'm glad I could assist you with your order. If you ever have more questions or need further assistance in the future, feel free to reach out. Your satisfaction is our priority.

Thanks again for choosing our service!

Best regards,
Regilyn
Germany
DPD Classic
AA
I ordered 2 packages and f2m repacked them for a fair price. Everything was safe repacked and the delivery was fast.
forward2me
Hello Andreas,

We're delighted to hear that you had a positive experience with our repacking service. Ensuring the safety and efficiency of your packages is our priority, and it's wonderful to know that we could meet your expectations.

If there's anything else you need or if you have further inquiries, please feel free to reach out. We're here to make your shipping experience seamless and satisfactory.

Thank you once again for choosing Forward2me. Your satisfaction is our greatest reward.

Best regards,
Regilyn
United States of America
FedEx International Economy
C
Helpful and fast service
forward2me
Hello Chris,

We would like to express our sincere gratitude for your kind words about our service! We're thrilled to hear that you found our assistance helpful and appreciated the speed of our service.

Your satisfaction is our top priority, and we're always here to assist you with any future inquiries or shipments. If you have any more feedback or questions, please don't hesitate to reach out.

Thank you for choosing Forward2me!

Best regards,
Regilyn
Algeria
FedEx Connect Plus
A
Excellent services
forward2me
Hello Aziz,

We sincerely appreciate your kind words and the 5-star review! It's our pleasure to provide excellent service, and we're thrilled to hear that your experience with us was positive. If you ever have more shipments or any questions, don't hesitate to reach out. Thank you for choosing Forward2me, and we look forward to assisting you in the future.

Best regards,
Regilyn
United States of America
UPS Express Saver
JN
Good communication and speed on the process. Got me out of a jam, and will use again!
Australia
UPS Express Saver
S
Quick to ship but the online form said it needed more information but nothing about what that information was. So I had to guess. And it was very expensive. Won’t use it again
forward2me
Hello Stothem,

Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience you experienced.

We're sorry to hear that the online form process was unclear and that you found it challenging to provide the necessary information.

Your feedback is valuable, and we will use it to improve our processes and communication to ensure a smoother experience for our customers.

We understand that cost is an important factor, and we're sorry to hear that you found our service to be expensive.

We constantly review our pricing to ensure it aligns with the value we provide, and your feedback will be taken into consideration during these evaluations.

If there's anything specific you would like to address or if you have further details about your experience, please feel free to reach out to our customer support team. We appreciate your input, and we hope to have the opportunity to serve you better in the future.

Many thanks,
Aimee
United States of America
FedEx International Economy
VT
So incredibly convenient and amazingly fast shipping! Will be using your services from now on for my overseas purchases! Thank you!
forward2me
Hello Vicki,

Thank you so much for your kind words! We are thrilled to hear that you found our services incredibly convenient and were impressed with the speed of shipping. Your satisfaction is our ultimate goal, and we're honored to be your go-to choice for overseas purchases.

Once again, thank you for choosing us, and we look forward to serving you for all your future overseas purchases!

Best regards,
Aimee
United Kingdom
UPS Standard Single
KA
Ordered from ShopDisney Germany and had shipped to UK. Very easy service to use. Kept informed of progress.
Would definitely recommend.
forward2me
Hello Katie,

Thank you for taking the time to share your positive experience with our service! We're thrilled to hear that ordering from ShopDisney Germany and having it shipped to the UK was a smooth and easy process for you.

Keeping our customers informed every step of the way is a priority for us, and we're glad to know that you felt well-informed about the progress of your order.

Your recommendation means a lot to us, and we're grateful for your trust. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Wishing you magical moments with your ShopDisney purchases!

Best regards,
Aimee
Germany
DPD Classic
S
sehr gut, eine Möglichkeit in Stores in den Usa und uk einzukaufen
Malta
DHL Express Worldwide
K
Parcel received quickly and efficiently. Will certainly use again.
Saudi Arabia
DHL Express Worldwide
NA
Now for more than 5 years I used Forward2me service and, I am happy with there services, there staff are really kind and, helpful, I never have damaged goods or any problems with my packages, and team Forward2me consider my package like it is there package, always I am convenient with them.
Australia
DHL Express Worldwide
MP
I initially had some issues with this company with respect to shipping medications from the UK. The first time it was a streamlined process and the courier delivered in a promptly manner. The second time it was sent with DHL and the medications were returned before they even left the UK. After discussing this with Forward2Me I was able to get a full refund for the shipping. I am glad that they rectified this situation and care about their customers
forward2me
Hello Marcus,

I would like to express my sincerest apologies for the frustrating experience you had with our service during your recent attempt to order medications from the UK to Australia.

I understand your frustration with the inconsistency in the service you received between your two orders.

We understand that the first shipment was sent successfully using FedEx, while the second shipment with DHL encountered complications due to their policy on shipping medications.

I would like to personally address your concerns and discuss potential solutions to make amends for your negative experience. We will reach out via email to discuss this issue.

We value your business and hope to regain your trust.

Sincerely,

Aimee
Greece
UPS Standard Single
TW
Fast processing of my re-ship order. Reasonable pricing. You can select from various couriers. Intelligent repacking in order saving costs
Germany
DPD Classic
KB
Excellent customer service, fast delivery, fair prices. I will surely use your service again in the future. Highly recommended.
Estonia
DHL Express Worldwide
HK
Fast and reliable service. I have used it several times to receive packages from the German Google Store and will do so again.
forward2me
Hello Harri,

Thank you for taking the time to share your positive experience with our service! We're happy to hear that you find our service fast and reliable. We're here to make your package deliveries as smooth as possible.

We look forward to assisting you with your future shipments from the German Google Store and continuing to provide you with excellent service. If you ever have any questions or need assistance, please don't hesitate to reach out. Your continued support is greatly appreciated!

Many thanks,
Hong Kong
UPS Express Saver
M
Fast and responsive service
United States of America
DHL Express Worldwide
LI
Great! Would use it again.
United States of America
DHL Express Worldwide
NS
Prompt and hassle free delivery..
Italy
FedEx Connect Plus
PV
constant flow of relevant information about incoming packages and expiry schedule
Ireland
UPS Standard Single
LC
They deliver what they promisse. I had no issues with the experience I had with them. I just wish they had cheaper shipping costs.
Canada
UPS Express Saver
JM
I have had a great experience with forward2me. I've dropped some other package forwarding services because it just can't compare to having multiple boxes in different countries under a single account. This is my main box, and it will remain so for the foreseeable future!
forward2me
Hello Justin,

Thank you so much for your feedback! We're happy to hear that you've had a great experience with us.

We understand the importance of convenience and efficiency in package forwarding, and we're delighted that our service meets your needs.

If you ever have any questions or need further assistance in the future, please don't hesitate to reach out to our customer support team. We appreciate your continued trust in forward2me and look forward to serving you for years to come!

Many thanks,
AF
Iceland
DHL Express Worldwide
TT
I have found that their services are good but expensive and I am considering using a different freight forwarder for that reason. Also, lately I have found that they increasingly find cause to repack shipments from reputable companies and ofc charge extra for that favour, which leaves me perplexed.
Belgium
DHL Economy Select
RD
Fast and easy service with everything easily through WhatsApp
forward2me
Hello Ryan,

Thank you for your feedback! We're happy to hear that you found our service fast and easy, especially through WhatsApp. We strive to provide convenient and efficient support for our customers, and your positive experience reaffirms our commitment to that goal.

If you ever have more questions or need assistance with anything in the future, please don't hesitate to reach out to us through WhatsApp or any other means. We're here to make your experience as smooth as possible. Thanks for choosing our service, and we look forward to serving you again!

Many thanks,
AF
United States of America
FedEx International Economy
K
It was my first time using the service. I got to learn every step of the process and I really liked customer service. They are kind to help and it was not complicated at all to go with the whole process. Everything arrived safely as well. Definitely going to keep using it!
forward2me
Hello Kimberly,

Thank you so much for taking the time to share your positive experience with our service! We are thrilled to hear that your first experience with us was a positive one and that you found the process straightforward.

Our team is dedicated to providing excellent customer service, and it's heartening to know that you felt supported throughout the entire process. Ensuring the safe and timely arrival of your items is our top priority, and we're delighted to hear that everything reached you securely.

We truly appreciate your kind words and your decision to continue using our service. We look forward to serving you again and strive to make each interaction just as seamless and enjoyable.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we're grateful for the opportunity to assist you.

Kind regards,
Aimee
United States of America
DHL Express Worldwide
EH
I has no idea this type of solution existed! So effective, efficient, excellent communication and user friendly! Will definitely use again when the occasion arises. So wonderful to have the option!
Netherlands
DPD Classic
NI
Real good service and functionality on the website easy going and fast shipping.
forward2me
Hello Niels,

Thank you for taking the time to share your positive feedback with us! Our team works hard to make the customer experience as smooth and efficient as possible.

Fast shipping is a priority, and we're pleased to have met your expectations. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you in the future. Thanks for choosing our service!

Many thanks,
AF
South Africa
FedEx International Economy
SN
Bast of the best
France
DPD Classic
JP
Emballage parfait, respectueux des marchandises, délai rapide!
Isle of Man
DHL Domestic Express
UH
Quick and efficient. A little pricey but a solution for offshore delivery not possible from supplier.
forward2me
Hello Ulrike,

We wanted to take a moment to express our heartfelt gratitude for your recent 5-star feedback. Your satisfaction is our top priority, and we are delighted to hear that we were able to meet your expectations.

Your kind words about our quick and efficient service mean a lot to us. We understand that sometimes offshore delivery can be challenging, and we're here to provide a reliable solution for our valued customers like you.

We appreciate your feedback about the pricing, and we continually strive to offer competitive rates while maintaining the highest quality of service. Your input helps us in our ongoing efforts to improve and provide you with even better value in the future.

If you ever have more questions or require assistance with anything else, please do not hesitate to reach out to us. We are always here to assist you.

Once again, thank you for choosing our services and for taking the time to share your positive experience with us. We look forward to serving you again in the future.

Best regards,
Aimee
Australia
DHL Express Worldwide
SK
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Japan
DHL Express Worldwide
TN
They were kind and helpful on many occasions. The product arrived safely in my hands.
United States of America
DHL Express Worldwide
EL
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
United States of America
DHL Express Worldwide
RK
It's good, fast! But a bit too pricey.
forward2me
Hi Rebecca,

I'm glad to hear that you found it good and fast! Price can definitely be a concern for many people. It's important to weigh the benefits of speed and quality against the cost to determine if it's worth it for you.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight.

If you have further concerns please let us know.

Many thanks,
Germany
DHL Economy Select
NE
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
Germany
DPD Classic
CN
It was really okay thank you for answering me. I will do it again
Greece
UPS Standard Single
O
Pleasant experience overall. Fast shipping!
Help